“I have just had a conversation with this offi......”
1 Star Review
Mar 04,2021
By:
'Alex'
Mar 04,2021
Branch: Merstham, 2-3 South Parade, School Hill
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: RH8
Branch: Merstham, 2-3 South Parade, School Hill
Lettings (Prospective customer)
Postcode: RH8
0
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I have just had a conversation with this office, after being told I would be called back 2 days ago, which did not happen, and been told that they do not have time to make a phone calls or emails to prospective clients as they are ...
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5 Star Review
Nov 13,2019
By:
'lauren'
Nov 13,2019
Branch: Epsom, 5 The Quadrant
Services: Sales (as a Buyer)
Sold price: £280000
Would you recommend?: Yes
Postcode: KT4
Branch: Epsom, 5 The Quadrant
Sales (as a Buyer)
Sold price: £280000
Postcode: KT4
0
people found
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Nick and the team at thomas & may were amazing throughout our process of buying our first property. We had a few unexpected troubles getting our mortgage and they were supportive throughout and advised well with everything we needed to know. We looked at 20 properties with ...
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“I have recently sold my property using Thomas......”
5 Star Review
Jul 02,2019
By:
'Sarah'
Jul 02,2019
Branch: Merstham, 2-3 South Parade, School Hill
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: RH1
Branch: Merstham, 2-3 South Parade, School Hill
Sales (as a Vendor)
Postcode: RH1
0
people found
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I have recently sold my property using Thomas & May as my estate agent. They were very professional and so helpful from beginning to end. I would definitely recommend them. Robin and his staff went above and beyond....
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5 Star Review
Jan 22,2019
By:
'Emma'
Jan 22,2019
Branch: Epsom, 5 The Quadrant
Services: Sales (as a Buyer)
Sold price: £620000
Would you recommend?: Yes
Postcode: KT18
Branch: Epsom, 5 The Quadrant
Sales (as a Buyer)
Sold price: £620000
Postcode: KT18
0
people found
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I've just moved into my lovely new house in Epsom Downs and have been delighted with these guys. The service was everything I would expect and more; I was kept informed every step of the way and felt so delighted with the overall process that ...
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Comment on agent fees
O purchased - so no fee
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“Thomas and May handled the letting of a property I ......”
1 Star Review
Dec 19,2017
By:
'Tim'
Dec 19,2017
Branch: Merstham, 2-3 South Parade, School Hill
Services: Lettings (as a Tenant)
Rent PCM: £850
Would you recommend?: No
Postcode: RH1
Branch: Merstham, 2-3 South Parade, School Hill
Lettings (as a Tenant)
Rent PCM: £850
Postcode: RH1
1
people found
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Thomas and May handled the letting of a property I recently rented as a tenant.
To say I was disappointed with them would be an understatement.
Poor attention to detail, painfully slow and appeared to never have gone through a rental process before.
Quite how ...
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Comment on agent fees
Rather expensive given the work they do for them.
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“AVOID!Extremely unprofessional staff, the lady in the office was ......”
1 Star Review
Dec 06,2017
By:
'Zac'
Dec 06,2017
Branch: Merstham, 2-3 South Parade, School Hill
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: RH11
Branch: Merstham, 2-3 South Parade, School Hill
Lettings (as a Tenant)
Postcode: RH11
1
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AVOID!
Extremely unprofessional staff, the lady in the office was incredibly rude and forceful on the phone, shouting constantly, interrupting and being very aggressive and evasive.
They flat out refused to put me in contact with the landlord to establish figures, and waited until the ...
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Comment on agent fees
shockingly bad, nearly 2 grand just to move into a double room.
1
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“Very helpful staff, Mike has been very good Its so ......”
4 Star Review
Aug 31,2017
By:
'KRichardson'
Aug 31,2017
Branch: Merstham, 2-3 South Parade, School Hill
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: RH1
Branch: Merstham, 2-3 South Parade, School Hill
Sales (as a Vendor)
Postcode: RH1
0
people found
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Very helpful staff, Mike has been very good Its so handy having a local estate agent I can visit and talk to rather than doing it all online. Thank you...
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“One of the best estate agents I have dealt with, ......”
5 Star Review
Aug 31,2017
By:
'Michael'
Aug 31,2017
Branch: Merstham, 2-3 South Parade, School Hill
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: RH1
Branch: Merstham, 2-3 South Parade, School Hill
Sales (as a Vendor)
Postcode: RH1
0
people found
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One of the best estate agents I have dealt with, I liked the personal touch, service and flexibility all the staff I dealt with were very professional....
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Comment on agent fees
good
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“A big thank you to the whole team for making ......”
5 Star Review
Aug 31,2017
By:
'Alan'
Aug 31,2017
Branch: Epsom, 5 The Quadrant
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: KT17
Branch: Epsom, 5 The Quadrant
Sales (as a Vendor)
Postcode: KT17
0
people found
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A big thank you to the whole team for making the selling of our house straightforward and at a very reasonable cost!...
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Comment on agent fees
Reasonable
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“I have recently sold a property and Thomas and May, ......”
5 Star Review
Aug 30,2017
By:
'Debbie668'
Aug 30,2017
Branch: Merstham, 2-3 South Parade, School Hill
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: RH1
Branch: Merstham, 2-3 South Parade, School Hill
Sales (as a Vendor)
Postcode: RH1
0
people found
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I have recently sold a property and Thomas and May, especially Mike and Barbara have been most helpful in answering my questions and queries. I highly recommend Thomas and May...
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Comment on agent fees
Agents fee's were very reasonable.
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“I found Robin and the staff very helpful and efficient. ......”
5 Star Review
Aug 30,2017
By:
'D'
Aug 30,2017
Branch: Merstham, 2-3 South Parade, School Hill
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: RH1
Branch: Merstham, 2-3 South Parade, School Hill
Sales (as a Vendor)
Postcode: RH1
0
people found
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I found Robin and the staff very helpful and efficient. Selling a property can be a stressful time and Thomas and May made it a fairly straightforward experience. Would definitely recommend. Many Thanks....
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Comment on agent fees
Good.
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“I definitely would NOT recommend this letting agency. I had ......”
1 Star Review
Aug 11,2017
By:
'Alex'
Aug 11,2017
Branch: Epsom, 5 The Quadrant
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: KT18
Branch: Epsom, 5 The Quadrant
Lettings (as a Tenant)
Postcode: KT18
1
people found
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I definitely would NOT recommend this letting agency. I had a very bad experience with the letting manager that didn't have any professionalism or customer service in our case.
Once they took the rent and deposit they didn't responded to my emails and didn't do ...
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Comment on agent fees
Avoid them.
1
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“Dismal service, contacted over a week ago to contact my ......”
1 Star Review
Sep 15,2016
By:
'Mrs'
Sep 15,2016
Branch: Merstham, 2-3 South Parade, School Hill
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: RH1
Branch: Merstham, 2-3 South Parade, School Hill
Lettings (as a Tenant)
Postcode: RH1
3
people found
this helpful
Dismal service, contacted over a week ago to contact my landlord to renew my contract - they didn't even bother calling. Today when I called they don't even know who I am or why im calling and sent my landlord a shocker of a mail. ...
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Comment on agent fees
im disgusted they can even charge fees for such a disgusting non level of service at their own leisure and pace.
3
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“This is a nightmare estate agent. Extremely poor customer service. ......”
1 Star Review
Apr 05,2016
By:
'mc92'
Apr 05,2016
Branch: Merstham, 2-3 South Parade, School Hill
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode:
Branch: Merstham, 2-3 South Parade, School Hill
Lettings (as a Landlord)
Postcode:
1
people found
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This is a nightmare estate agent. Extremely poor customer service. Calls not returned. Emails unanswered. Option 2, accounts on voicemail constantly goes to voicemail as it is unmanned. You have to chase up to receive rent collected and yet its blatant refusal! Office is locked up ...
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1
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“Awful service. My tenant pays direct debt on the 4th, ......”
1 Star Review
Jan 18,2016
By:
'MEM'
Jan 18,2016
Branch: Merstham, 2-3 South Parade, School Hill
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: RH1
Branch: Merstham, 2-3 South Parade, School Hill
Lettings (as a Landlord)
Postcode: RH1
2
people found
this helpful
Awful service. My tenant pays direct debt on the 4th, i have to chase Thomas and May constantly to get my money. Multiple follow up mails to get my money, with many unanswered. Late each month paying me. Emails system is dire. They use one ...
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What agent could do to change your mind?
Fees are ok. But they make too many mistakes and terrible communication, which in turn makes the fees not worth it.
Attached Filesnbsp;
Comment on agent fees
Fees are ok. But they make too many mistakes and terrible communication, which in turn makes the fees not worth it.
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“Absolutely appalling service from the lettings department. Over the past ......”
1 Star Review
Nov 30,2015
By:
'Ali'
Nov 30,2015
Branch: Merstham, 2-3 South Parade, School Hill
Services: Lettings (as a Landlord)
Rent PCM: £950
Would you recommend?: No
Postcode: RH1
Branch: Merstham, 2-3 South Parade, School Hill
Lettings (as a Landlord)
Rent PCM: £950
Postcode: RH1
3
people found
this helpful
Absolutely appalling service from the lettings department. Over the past year or two they have consistently failed to pay the rent to me although my tenant never pays late. The rent is always at least 10 days and up to a month late. I can only ...
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What agent could do to change your mind?
Any service whatsoever would have been a bonus. They outright refuse any refund. I now manage my own letting. The sales staff seem fine. This is solely re lettings.
Attached Filesnbsp;
Comment on agent fees
Seem average for lettings. Ridiculous fees for contract renewal.
3
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“I have been a customer since Thomas and May took ......”
1 Star Review
Oct 19,2015
By:
'Mark'
Oct 19,2015
Branch: Merstham, 2-3 South Parade, School Hill
Services: Property Management
Rent PCM: £1050
Would you recommend?: No
Postcode: RH1
Branch: Merstham, 2-3 South Parade, School Hill
Property Management
Rent PCM: £1050
Postcode: RH1
6
people found
this helpful
I have been a customer since Thomas and May took over clients from Bairstow Eves. In that time I have regularly had to chase up rent payments to me, despite the tenant having paid the agent on time. I am in the process of complaining ...
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