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    Barbara May
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    Mark
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    Lettings manager
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    Mike Willstrop
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    robin
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Website not available Properties for sale
Properties for rent
Aug 31,2017
Minithumbup
Mike Willstrop
By: 'KRichardson'
Aug 31,2017
0 people found
this helpful
Very helpful staff, Mike has been very good Its so handy having a local estate agent I can visit and talk to rather than doing it all online. Thank you...
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Aug 31,2017
Minithumbup
robin
By: 'Michael Evans'
Aug 31,2017
0 people found
this helpful
One of the best estate agents I have dealt with, I liked the personal touch, service and flexibility all the staff I dealt with were very professional....
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Comment on agent fees
good
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Aug 31,2017
Minithumbup
Lettings manager
By: 'Alan Smith'
Aug 31,2017
0 people found
this helpful
A big thank you to the whole team for making the selling of our house straightforward and at a very reasonable cost!...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Aug 30,2017
Minithumbup
Mike Willstrop
By: 'Debbie668'
Aug 30,2017
0 people found
this helpful
I have recently sold a property and Thomas and May, especially Mike and Barbara have been most helpful in answering my questions and queries. I highly recommend Thomas and May...
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Comment on agent fees
Agents fee's were very reasonable.
Was this helpful? Yes
Aug 30,2017
Minithumbup
robin
By: 'D Moss'
Aug 30,2017
0 people found
this helpful
I found Robin and the staff very helpful and efficient. Selling a property can be a stressful time and Thomas and May made it a fairly straightforward experience. Would definitely recommend. Many Thanks....
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Comment on agent fees
Good.
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Aug 11,2017
Minithumbdown
Lettings manager
By: 'Alex'
Aug 11,2017
0 people found
this helpful
I definitely would NOT recommend this letting agency. I had a very bad experience with the letting manager that didn't have any professionalism or customer service in our case. Once they took the rent and deposit they didn't responded to my emails and didn't do the repaires in the house as initially discussed. After two weeks they still didn't reply. I can't give less than a star, but if I could I would do it....
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Comment on agent fees
Avoid them.
Was this helpful? Yes
Sep 15,2016
Minithumbdown
Barbara May
By: 'Mrs Atkins'
Sep 15,2016
1 people found
this helpful
Dismal service, contacted over a week ago to contact my landlord to renew my contract - they didn't even bother calling. Today when I called they don't even know who I am or why im calling and sent my landlord a shocker of a mail. so unprofessional they need closing down. 2 bob company run by a bunch of ponies. shockingly bad - go elsewhere - you have no need to ever need this kind of service - terrible...
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Comment on agent fees
im disgusted they can even charge fees for such a disgusting non level of service at their own leisure and pace.
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Apr 05,2016
Minithumbdown
By: 'mc92'
Apr 05,2016
1 people found
this helpful
This is a nightmare estate agent. Extremely poor customer service. Calls not returned. Emails unanswered. Option 2, accounts on voicemail constantly goes to voicemail as it is unmanned. You have to chase up to receive rent collected and yet its blatant refusal! Office is locked up on a Saturday afternoon and is not manned! Owners of company overseas and company is not effectively managed as branch manager has no authority to manage companies affairs! Save yourself the painful experience, don't u...
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Jan 18,2016
Minithumbdown
By: 'MEM'
Jan 18,2016
1 people found
this helpful
Awful service. My tenant pays direct debt on the 4th, i have to chase Thomas and May constantly to get my money. Multiple follow up mails to get my money, with many unanswered. Late each month paying me. Emails system is dire. They use one email address for every employee. Disaster. Follow up is really bad. What should take 1 week max to sort takes weeks and months, with a constant bombardment of emails and phone calls. Constantly chasing them up. Terrible communication.. Their accounting d...
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What agent could do to change your mind?
Fees are ok. But they make too many mistakes and terrible communication, which in turn makes the fees not worth it.
Attached Files
Comment on agent fees
Fees are ok. But they make too many mistakes and terrible communication, which in turn makes the fees not worth it.
Was this helpful? Yes
Nov 30,2015
Minithumbdown
Barbara May
Mark
By: 'Ali'
Nov 30,2015
2 people found
this helpful
Absolutely appalling service from the lettings department. Over the past year or two they have consistently failed to pay the rent to me although my tenant never pays late. The rent is always at least 10 days and up to a month late. I can only believe they are grossly incompetent or making a mint on interest. Tantamount to fraud. The contract has not been renewed, they don't pass on messages or answer queries. Information they provide is usually erroneous. In short, they have provided no service...
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What agent could do to change your mind?
Any service whatsoever would have been a bonus. They outright refuse any refund. I now manage my own letting. The sales staff seem fine. This is solely re lettings.
Attached Files
Comment on agent fees
Seem average for lettings. Ridiculous fees for contract renewal.
Was this helpful? Yes
Oct 19,2015
Minithumbdown
By: 'Mark'
Oct 19,2015
5 people found
this helpful
I have been a customer since Thomas and May took over clients from Bairstow Eves. In that time I have regularly had to chase up rent payments to me, despite the tenant having paid the agent on time. I am in the process of complaining to the ombudsman as I am now outstanding 2 months rent from the agent and despite several complaints by telephone and in writing I have received neither a response to my complaints or my money. When I visited in person they were not able to tell me when my money wou...
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Was this helpful? Yes
By: Ali
Dec 02, 2015
View all comments (1)
Hi Mark, I have had exact same problem. If you have not already contacted Surrey Consumer Advice, fill in their online form and request that they report the agent to Trading Standards. They have been very helpful but they need more reports to add weight to the complaint against them. All the best. ...



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