The Personal Agent

Only serves the interests of seller. When we tried to negotiate the house price, we were told it will leave a bad taste with the sellers, and they unprofessionally discouraged from negotiating. Don't they know a simple rule of buying/selling, negotiation is critical. Didn't even come ... Read Full Review

Really terrible service from this Agent! The house was miss sold online in the first place. Then when trying to work through things including the above, an incompetent mistake was made by Hannah at this agent over booking in a damp survey, asking in error to just look at a toilet in isolation ... Read Full Review

Although the sold my place, I was very disappointed with Luca selling and pushing my sale based on false information, which I realised later when it was too late to back off and also referred me avrillo solicitor as the best, but actually they are very dodgy and very, very expensive. First off all ... Read Full Review

The experience was efficient and friendly as selling property of deceased relative. I found Sue Boardman to be particularly helpful with lots of local knowledge. All question via phone or email were answered quickly. The 5 stars are mainly for Sue Boardman who has kept in contact with me throughout ... Read Full Review

Awful service received... I was their tenant and they left me at the rental property without hot water for over two months. After around nine weeks of having no hot water as the hot water had broken, and having patiently waited for repairs to be made... I was forced to pay someone to fix the issue. ... Read Full Review

Very bad experience , the agents do not care about the Byers but only the seller. Will try all the tricks to secure a sell even if the buyer is being tricked. Not recommend especially for buying . Would never use them ... Read Full Review

100% Excellent! I can't recommend highly enough. Not only did they surpass expectations in getting people through the door and keeping us updated at all times, they truly came into their own after we accepted an offer. I've bought and sold about a dozen properties over the years and Normally once ... Read Full Review

Disappointed I found the firm/management to be professional but not the employees. Never dealt with a person who was more interested in their commission than helping other people to sale/ buy a property. Not impressed. Lack of experience and staff are not trained properly, at least not when ... Read Full Review

The employees of the agency were friendly and helpful in general. However, sometimes it took a bit long to het information or help. For certain inquiries I had to call them a few times to get an answer. In the end it all worked out and we got all the help and the service we ... Read Full Review

The agent made the whole process very easy and painless. He was very friendly and answered all questions. I especially needed that because I'm new the the country; just got a job in Epsom and moved all the way from outside the ... Read Full Review

I have found The Personal Agent very professional in all their dealings with my mother and myself. They helped my mother to move into a very comfortable flat and she is so happy there. We have asked them to act as agents in letting my mother's retirement flat which she owns and this is presently ... Read Full Review

They have deal with everything quickly professionally and in the best way possible regarding my requests. I Am very thankfull to ... Read Full Review

Joe wa great from day one. He sent me through the house details literally an hour after I had registered. He organised a viewing that night and processed everything really swiftly. Joe was really pro-active in getting things sorted, really friendly and polite on the phone and as helpful as could be ... Read Full Review

I have been using the Personal Agent for the past three years now as a landlord. They have been nothing far from amazing with their customer service. Even when I had a problem and they weren't managing my property they were there to help. I have since, upon a new tenant moving in this year , am ... Read Full Review

We had a great experience with the personal agent. Very quick at getting back to us to arrange a viewing. Once we saw it and decided we wanted to put an offer in we had 2 weeks until the move date and everything went smoothly. They answered all of my questions and are really ... Read Full Review

Stacey loked after me. I was registered with another few local letting agents, but non of them were so oficient and prompt as Stacey. She was bombarding me with new properties every day. Also she was replying to my questions at out of business hours, which I really appreciated. Thank you Stacey ... Read Full Review

Stacey always kept me updated and if I had a query I would have a swift reply either by telephone or email. She showed customer awareness and also the interest of the Landlord. I feel she is very professional and answered directly when meeting face to face. To me this is very important and it ... Read Full Review

Excellent service , i have also recomended my friend to use them .Stacey has been to value the property last week. We had to take a short term let following my property being flooded ,stacey could not do enough for us. just like to say thank ... Read Full Review

I was notified of property at 9.30am Wednesday, viewed at 5pm, offer accepted by 6pm, received tenancy conformation by 7pm. Lease was then emailed and signed by Friday lunchtime. Staff were extremely helpful and provided a great ... Read Full Review

Two viewings at different property's where Cheryl met and showed us around, was lovely and friendly and seemed really interested in us and what we were looking for and was also on hand in store to sit with us and answer all questions we ... Read Full Review