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the Property Letting Centre

64 Newington Road
Edinburgh
City of Edinburgh
EH9 1QN
0131 622 2000

Website not available

Properties for Sale
Properties to Rent

“ 5 stars... ”

Jul 15,2018
Minithumbup
By: 'Brano'
Jul 15,2018
0 people found
this helpful
I rented a flat through The Property Letting Centre nearly for 7 years. Over the years when something needed to be fixed at the property I mainly communicated with Suzanne Smith. She is not only excellent manager but also a great listener who listen to the ...
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“ Proactive smart and helpful... ”

May 29,2018
Minithumbup
By: 'Eddie'
May 29,2018
0 people found
this helpful
I am an existing client . My agent Dean has been brilliant. He is a complete star and a model of professional conduct...
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Comment on agent fees
Market rate
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“ Service Feedback... ”

May 29,2018
Minithumbup
By: 'vijay rana'
May 29,2018
0 people found
this helpful
It was really very good experience to living in a property provided by you.You were always there whenever I need you. I never felt any issues with your services. You people really handle your client in a very good professional manner....
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“ Excellent service from all staff... ”

Apr 20,2018
Minithumbup
By: 'Athom'
Apr 20,2018
0 people found
this helpful
Dean and his team have been a wonderful help over the years, always on the ball and take care of everything. I have already recommended 2 others to use them!...
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Comment on agent fees
Fair price and event service.
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“ Very positive experience! I would definitely recommend.... ”

Mar 21,2018
Minithumbup
By: 'Yannis'
Mar 21,2018
0 people found
this helpful
What a great experience with The Property Letting Centre, and in particular Dawn Grant who always stayed on top of the details and was very professional and knowledgeable, also polite. She kept in communication and I felt valued as a tenant, and in good hands. ...
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Was this helpful? Yes
Mar 13,2018
Minithumbup
By: 'James'
Mar 13,2018
0 people found
this helpful
Very helpful and friendly compared to other letting agents I have had in Edinburgh in the past. Would recommend them!...
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Was this helpful? Yes
Dec 25,2017
Minithumbdown
By: 'Victim number X'
Dec 25,2017
2 people found
this helpful
Terrible experience. Paid and secured a room one month before moving, only to be denied entrance on the move-in date. Was told it was still occupied by the previous tenant. Raging. Asked me to wait for more than one month to move in. When I ...
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Comment on agent fees
I would not give a penny of agent fee to these people even if they asked for it.
Was this helpful? Yes
Dec 22,2017
Minithumbup
By: 'Elly'
Dec 22,2017
0 people found
this helpful
I have found all staff to be friendly and keen to help throughout the period I was renting with them (6months). From initially viewing properties to the process of moving out, I have been kept well informed. When I have sent emails or rang the ...
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Was this helpful? Yes
Dec 20,2017
Minithumbup
By: 'Joe C'
Dec 20,2017
0 people found
this helpful
I was a tenant at a property managed by the Property Letting Centre for over four years. I was very happy with the service provided. There were several partial changes of tenancy during this time which they were very flexible in accommodating. They generally responded ...
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Comment on agent fees
N/A
Was this helpful? Yes
Nov 30,2017
Minithumbup
By: 'Berto'
Nov 30,2017
0 people found
this helpful
Eilidh was very kind during my time looking for my new flat. I definitely highly recommend her. Thank you so much!...
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Was this helpful? Yes
Nov 01,2017
Minithumbup
By: 'Jo'
Nov 01,2017
0 people found
this helpful
They are always happy to resolve any issue without a fuss. Sometimes things may take longer but explanation is always given. Overall the PLC team is very nice to deal with. We have dealt with few different agencies at the past and PLC standout....
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Was this helpful? Yes
Oct 24,2017
Minithumbup
By: 'Stuart'
Oct 24,2017
0 people found
this helpful
In comparison with other letting agents I've experienced, the Property Letting Centre is certainly one of the better ones. The property owners preferred to be contacted directly on maintenance matters, but when I have had to deal with the representatives of PLC, they've ...
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Was this helpful? Yes
Oct 20,2017
Minithumbup
By: 'Jesus Gomez'
Oct 20,2017
1 people found
this helpful
The agent is Dean Montgonery, he was very polite and explaining everything from the start. He made a space for a viewing for us in a fully book day. Our jobs in hospitality dont give us many chances to book viewings so this basically save ...
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Was this helpful? Yes
Oct 19,2017
Minithumbup
By: 'Madison'
Oct 19,2017
1 people found
this helpful
Dawn has been very responsive, and was willing to give up her Friday evening to wait with us when a pipe burst and we were waiting for it to be repaired. I would certainly recommend PLC....
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Was this helpful? Yes
Oct 18,2017
Minithumbup
By: 'Four friends'
Oct 18,2017
0 people found
this helpful
We've had an extremely seamless and positive experience working with Eilidh and Sarah. When we first viewed the place, Eilidh couldn't answer all of the questions we had, but she was able to find out quickly and has always been extremely helpful in ...
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Comment on agent fees
No issues with the fees.
Was this helpful? Yes
Oct 18,2017
Minithumbup
By: 'Mirek Limberg'
Oct 18,2017
0 people found
this helpful
All the staff led by Nick have always been absolutely fantastic, friendly and helpful to our family. There has never been any problem they could not have solved. We got lucky to meet them....
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Comment on agent fees
There has never been any fee.
Was this helpful? Yes
Oct 12,2017
Minithumbdown
By: 'Jen'
Oct 12,2017
3 people found
this helpful
Terrible customer service. Tried to view a property with them in Livingston, drove up from England to look at it especially (which they knew about) and they never turned up. Had to ring to find out where they where, to be told it was not ...
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Was this helpful? Yes
Jul 13,2017
Minithumbup
By: 'DANNY'
Jul 13,2017
0 people found
this helpful
Service has been great! Suzanne has been dealing with our lease and has always replied promptly with useful information and aid! Would recommend! Still have to move out hence I am unsure about how deposits are handled/if they are handled fairly, but upto now, ...
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Was this helpful? Yes
Jun 21,2017
Minithumbup
By: 'Mairi'
Jun 21,2017
0 people found
this helpful
I could not fault the service I received from the PLC. They were the only agents who did not make me feel like just a number and met me in the evening to view the flat. The whole application process was seamless. I lived in ...
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Comment on agent fees
Very reasonable, exactly what you would expect and hardly took anything from my deposit for cleaning/carpet steam cleaning.
Was this helpful? Yes
Apr 20,2017
Minithumbdown
By: 'wiggle25'
Apr 20,2017
2 people found
this helpful
Appalling estate agents. They rent you a shoddy, dirty flat, don't sort out maintenance issues or reply to emails, and then charge you for cleaning bills at the end (despite the fact you left the flat ten times cleaner than when you moved in!)....
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Was this helpful? Yes
By: Suzanne Smith
Apr 25, 2017
View all comments (1)
We are not sure which property this relates to. Please get in touch by calling us on 0131 622 2000 or e-mailing our property management team at support@onlineplc.co.uk. We would be keen to discuss any issues you had. The team at The Property Letting Centre. ...
Mar 31,2017
Minithumbup
By: 'Charlotte K'
Mar 31,2017
0 people found
this helpful
I have rented a flat with this agency for 2.5 years, and have always found them helpful - any niggles have been sorted out quite promptly, and the staff are friendly and approachable. It seems to me that they are as attentive to the tenant as ...
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Was this helpful? Yes
Dec 09,2016
Minithumbdown
By: 'Gupta'
Dec 09,2016
5 people found
this helpful
They are probably the worst agents. They are nice, sweet people when you are renting out from them but at the end, they show what they truly are. This agency is highly irresponsible. They would make mistakes and never even owe up to it. We ...
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Was this helpful? Yes
Oct 18,2015
Minithumbup
By: 'Haisteldinger'
Oct 18,2015
1 people found
this helpful
We used to live in one of the flats of TPLC for one year now. The team was professional and really friendly throughout the whole process from the viewing to the refund of the deposit. In particular Suzanne and Dawn, with which we dealt with ...
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Comment on agent fees
There were no fees for us as tenants which was obviously perfect!
Was this helpful? Yes
Oct 08,2015
Minithumbup
By: 'Rob'
Oct 08,2015
0 people found
this helpful
The Property Letting Centre was excellent in the way that they dealt with us. We stayed in the property for five years and never had difficulty with Agent. The staff there were always helpful and would try and assist where possible. When we left they ...
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Was this helpful? Yes
Jun 21,2015
Minithumbup
By: 'Marek'
Jun 21,2015
0 people found
this helpful
We were pleasently surprised at the excellent service we received. From meeting the agent at the property to filling out all the paper work the very same day. The agent was extremely polite and helpful and answered all my questions with confidence which reassured me. ...
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Was this helpful? Yes
Dec 29,2014
Minithumbdown
By: 'Fiona'
Dec 29,2014
4 people found
this helpful
This is a short summary of my very long list of complaints: They promise anything to get your custom, without having the slightest intention of honouring any promise. They leased my flat to tenants with totally unsatisfactory references. They did not let me see either ...
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What agent could do to change your mind?
We have already been through the process of apology, promises to do differently, and the breaking of those promises. Even the payment of a large amount of compensation would not change my mind.
Attached Files
Comment on agent fees
The fees would have been fine if they had actually done what I was paying them for. The rent would have been fine if they had let the property to a good tenant. But the fees were too much for the amount of work they did and I would not have let that nightmare tenant stay for ‚£1 million.
Was this helpful? Yes
Aug 22,2014
Minithumbdown
By: 'sweetness1'
Aug 22,2014
2 people found
this helpful
Plc will tell you one thing and do the complete opposite, for example when viewing the property we asked for certain items to be removed, they said we will talk to the landlord and get it sorted. It turned out they hadn't even spoken to ...
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Was this helpful? Yes
Aug 14,2014
Minithumbdown
By: 'Vince'
Aug 14,2014
3 people found
this helpful
The management and communication was poor, The office seem to pass the buck.No ownership, The dedicated person was never available.. Certainly would not be a first choice or last choice for that matter...
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What agent could do to change your mind?
communication and management skills would be a start and less fibbing!
Attached Files
Was this helpful? Yes
Areas covered
  • EH9



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From Landlords From Tenants From Vendors From Buyers Other
2 1 19 4 0 0 0 0 0 2

Agent Fees

No fees set.
Last updated at 2:10 PM 02/05/2017 by Nick

Complaints Procedure

No procedure set.
Last updated at 2:10 PM 02/05/2017 by Nick

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