100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
38% lettings fee satisfaction
The Property Bureau has been established over 25 years ago and has since been recognised as one of the leading property letting agency in Glasgow and surrounding areas in Scotland. We also specialise in property sales and guarantee a first-class ...
show more
The Property Bureau has been established over 25 years ago and has since been recognised as one of the leading property letting agency in Glasgow and surrounding areas in Scotland. We also specialise in property sales and guarantee a first-class customer service throughout our branches in Stirling, Helensburgh and Milngavie.
We are an independent residential letting and estate agency that offer a tailored customer service to meet clients` needs. Property Bureau offers transparent and honest procedures when managing property or initiating and finishing a sale. We have an extensive experience as an estate agency in Glasgow and we take our business very seriously to ensure the best service. Sale of your property is always our main priority so we will do anything to help It reach its full potential. Our sales consultants will walk you through the entire sales or lettings process every step of the way. Whether you have an apartment, a detached villa or a large investment portfolio, Property Bureau will handle it with care and professionalism.
Why Property Bureau?
We are an independent residential letting and estate agency that offer a tailored customer service to meet clients` needs. Property Bureau offers transparent and honest procedures when managing property or initiating and finishing a sale. We have an extensive experience as an estate agency in Glasgow and we take our business very seriously to ensure the best service. Sale of your property is always our main priority so we will do anything to help It reach its full potential. Our sales consultants will walk you through the entire sales or lettings process every step of the way. Whether you have an apartment, a detached villa or a large investment portfolio, Property Bureau will handle it with care and professionalism.
Latest Reviews
View all Reviews 17
8th May 2020
reviewed by 'andrew'
23rd Jan 2020
reviewed by 'Lorna'
14th Jan 2020
reviewed by 'Douglas'
15th Jan 2018
reviewed by 'Thank'
1st Dec 2017
reviewed by 'reluctanttenant'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £168,000 | £168,000 |
| Lettings | 0% | 38% | £475 | £1,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 3 | 12 | 1 | 0 | 0 | 0 | 0 | 1 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Rankings
Latest Properties
No Properties
May 08,2020
May 08,2020
1
people found
this helpful
this helpful
Shysters or simply representing unscrupulous landlords - i'm not sure.
Regardless, be very wary when you rent from these guys. Nearly 4 months down the line that is me finally getting my deposit back after fighting about cleaning and the replacement of a carpet in one ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 23,2020
Jan 23,2020
2
people found
this helpful
this helpful
Sadly I have nothing positive to say about Property Bureau, who I am currently renting my home from. Avoid at all costs. They will not fulfill their legal responsibility as a letting agent to provide accommodation that is water tight, heated sufficiently, and functioning to ...
read full review
read full review
Was this helpful?
Yes
Yes
May 07, 2020
View all comments
(2)
Hi Claire
Sorry to hear you are also suffering as a result of Property Bureau's negligence. Hopefully your issues have been sorted by now, but if not, the email address is enquiries@propertybureau.co.uk. We are still living with the consequences of repairs not being made before the pandemic. ...
Jan 14,2020
Jan 14,2020
0
people found
this helpful
this helpful
We have just completed the sale of our house and would like to extend our thanks to Property Bureau In Helensburgh. We cannot thank them enough for the efficient way we have been dealt with. We were kept informed on a regular basis from start ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 03,2019
Feb 03,2019
1
people found
this helpful
this helpful
I've had a great experience with Property Bureau from the very beginning. Signing the lease after viewing the property was really hassle-free and they have always kept their promises since. They are very responsive to all my enquiries whenever there's a fault in my flat. ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 15,2018
Jan 15,2018
10
people found
this helpful
this helpful
As you can't give a rating of 0, 1 will have to do.
My flatmate and I stayed in a property listed with property bureau for over a year and a half.
Throughout that time we had constant emails, phone calls and hassle from the agents at ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 01,2017
Dec 01,2017
7
people found
this helpful
this helpful
Yet another money-grabbing letting agency which doesn't care about its tenants, and whose staff seem to forget that despite the property being rented, this is still the tenants' HOME, and should be treated with respect.
The flat was dirty and mouldy when I moved in; ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 21, 2017
View all comments
(1)
Hi, I'm having similar problems ! What did you do and what ended up happening ? ...
Aug 07,2017
Aug 07,2017
7
people found
this helpful
this helpful
I rented off this time waste of a company in January this year, I was allowed to move into a property that had clearly not been professionally cleaned as stated. I ended my tenancy after 4 months living in the property that I kept extremely acceptable ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 20,2016
Nov 20,2016
0
people found
this helpful
this helpful
Sad to be leaving renting with this branch. I have rented with them for 5 years and have nothing but praise for their professionalism,courtesy, and willingness to help in meeting my needs. I would have no hesitation in recommending to all....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 17,2016
Feb 17,2016
4
people found
this helpful
this helpful
LANDLORDS DO NOT USE THIS COMPANY- showing excuse for a business. We left our name about 2 dif. properties, had to chase up the staff to get proper and full information. Was told property let agreed and left our number in case anything fell through or ...
read full review
read full review
Comment on agent fees
BAD
Was this helpful?
Yes
Yes
Jul 02,2015
Jul 02,2015
2
people found
this helpful
this helpful
This property bureau rented me a house which during the winter proved to be absolutely insufficient as a winter let. Leaky windows, uninsulated tin roof, draft coming in from the windows and from the front door, a road full of potholes and not ploughed throughout ...
read full review
read full review
What agent could do to change your mind?
If the agent would have responded to us regarding our complaints, rather than just sending us a "notice to quit" and taken it seriously, we could have worked something out.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Sep 07,2014
Sep 07,2014
4
people found
this helpful
this helpful
Worst letting agent I have ever found, you have to fight to get your deposit back. Staff are not friendly at all...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 12,2014
Jul 12,2014
2
people found
this helpful
this helpful
You have to fight to get deposit back through a company called safe deposits scotland organisation 2 months after vacating and still waiting...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 26,2014
Apr 26,2014
3
people found
this helpful
this helpful
They've never attended repairs. After I informed them I will be vacating the property in summer, they decided to ask us to move out on 31st March 2014. A property that was unfurnished and no photographic inventory provided, they decided to with-hold £1500 deposit of ours. The ...
read full review
read full review
What agent could do to change your mind?
Be there for both tenants and landlord. Help the tenants more (when it comes to property maintenance) - they are the middleman between the tenant and landlord but they clearly failed.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Apr 14,2014
Apr 14,2014
0
people found
this helpful
this helpful
I would like to thank Mark Coll who was extremely helpful on the day I was checking out of the flat which I had been renting from the Milngavie branch for the past year and a half. All the staff that I had spoken to ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 30,2013
Jul 30,2013
3
people found
this helpful
this helpful
I wish that I had read the previous reviews before I used the Property Bureau. My experience dittos that of both of the reviews and I am currently in dispute with the Property Bureau over a cleaning bill that they have slapped me with for £150. ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 17,2013
Mar 17,2013
5
people found
this helpful
this helpful
My own experience of this firm almost mirrors that of 'badlytreatedtenant' (above).
The director responsible for investigating internal complaints refused to acknowledge correspondence from me for six months, then claimed the internal complaints procedure had not been exhausted when the matter was raised with the ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 31,2012
Jul 31,2012
5
people found
this helpful
this helpful
Agent did not attend to repairs, ignored emails, ignored complaints. Did not allow termination of lease at the end of the contracted date. Flat was very dirty when let out, cleaned to a high standard when leaving. Was left in a better standard than was ...
read full review
read full review
What agent could do to change your mind?
Acknowledged problems, attempted to fix them, left the flat in a reasonable state (it was disgusting) and not expect it to be in a better state when keys handed back (although it was by far). Not be so blatant in cheating the tenant out of the deposit and by sticking to the terms of the lease agreement.Attached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
