The Property Bureau (Glasgow)

1.93/5 rating 14 reviews
  • 21% recommend


  • 0% lettings valuation accuracy
    • |
  • 38% lettings fee satisfaction
The Property Bureau has been established over 25 years ago and has since been recognised as one of the leading property let Read full description...The Property Bureau has been established over 25 years ago and has since been recognised as one of the leading property letting agency in Glasgow and surrounding areas in Scotland. We also specialise in property sales and guarantee a first-class customer service throughout our branches in Stirling, Helensburgh and Milngavie.

Why Property Bureau?


We are an independent residential letting and estate agency that offer a tailored customer service to meet clients` needs. Property Bureau offers transparent and honest procedures when managing property or initiating and finishing a sale. We have an extensive experience as an estate agency in Glasgow and we take our business very seriously to ensure the best service. Sale of your property is always our main priority so we will do anything to help It reach its full potential. Our sales consultants will walk you through the entire sales or lettings process every step of the way. Whether you have an apartment, a detached villa or a large investment portfolio, Property Bureau will handle it with care and professionalism.
The Property Bureau (Glasgow)



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“Great service...”

Feb 03,2019
Minithumbup
By: 'Tom'
Feb 03,2019
1 people found
this helpful
I've had a great experience with Property Bureau from the very beginning. Signing the lease after viewing the property was really hassle-free and they have always kept their promises since. They are very responsive to all my enquiries whenever there's a fault in my flat. ...
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“As you can't give a rating of 0, 1 will have to ......”

Jan 15,2018
Minithumbdown
By: 'Thank god we moved'
Jan 15,2018
6 people found
this helpful
As you can't give a rating of 0, 1 will have to do. My flatmate and I stayed in a property listed with property bureau for over a year and a half. Throughout that time we had constant emails, phone calls and hassle from the agents at ...
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“Yet another money-grabbing letting agency which doesn't care about its ......”

Dec 01,2017
Minithumbdown
By: 'reluctanttenant'
Dec 01,2017
3 people found
this helpful
Yet another money-grabbing letting agency which doesn't care about its tenants, and whose staff seem to forget that despite the property being rented, this is still the tenants' HOME, and should be treated with respect. The flat was dirty and mouldy when I moved in; ...
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By: Rachael Smith
Dec 21, 2017
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Hi, I'm having similar problems ! What did you do and what ended up happening ? ...

“I rented off this time waste of a company in ......”

Aug 07,2017
Minithumbdown
By: 'AngryBurd'
Aug 07,2017
6 people found
this helpful
I rented off this time waste of a company in January this year, I was allowed to move into a property that had clearly not been professionally cleaned as stated. I ended my tenancy after 4 months living in the property that I kept extremely acceptable ...
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“Sad to be leaving renting with this branch. I have ......”

Nov 20,2016
Minithumbup
By: 'Bill'
Nov 20,2016
0 people found
this helpful
Sad to be leaving renting with this branch. I have rented with them for 5 years and have nothing but praise for their professionalism,courtesy, and willingness to help in meeting my needs. I would have no hesitation in recommending to all....
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“LANDLORDS DO NOT USE THIS COMPANY- showing excuse for a ......”

Feb 17,2016
Minithumbdown
By: 'confidential'
Feb 17,2016
3 people found
this helpful
LANDLORDS DO NOT USE THIS COMPANY- showing excuse for a business. We left our name about 2 dif. properties, had to chase up the staff to get proper and full information. Was told property let agreed and left our number in case anything fell through or ...
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Comment on agent fees
BAD
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“This property bureau rented me a house which during the ......”

Jul 02,2015
Minithumbdown
By: 'Saga'
Jul 02,2015
2 people found
this helpful
This property bureau rented me a house which during the winter proved to be absolutely insufficient as a winter let. Leaky windows, uninsulated tin roof, draft coming in from the windows and from the front door, a road full of potholes and not ploughed throughout ...
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What agent could do to change your mind?
If the agent would have responded to us regarding our complaints, rather than just sending us a "notice to quit" and taken it seriously, we could have worked something out.
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“Worst letting agent I have ever found, you have to ......”

Sep 07,2014
Minithumbdown
By: 'john'
Sep 07,2014
4 people found
this helpful
Worst letting agent I have ever found, you have to fight to get your deposit back. Staff are not friendly at all...
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“You have to fight to get deposit back through a ......”

Jul 12,2014
Minithumbdown
By: 'Wise'
Jul 12,2014
2 people found
this helpful
You have to fight to get deposit back through a company called safe deposits scotland organisation 2 months after vacating and still waiting...
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“They've never attended repairs. After I informed them I will ......”

Apr 26,2014
Minithumbdown
By: 'Marjorie'
Apr 26,2014
2 people found
this helpful
They've never attended repairs. After I informed them I will be vacating the property in summer, they decided to ask us to move out on 31st March 2014. A property that was unfurnished and no photographic inventory provided, they decided to with-hold £1500 deposit of ours. The ...
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What agent could do to change your mind?
Be there for both tenants and landlord. Help the tenants more (when it comes to property maintenance) - they are the middleman between the tenant and landlord but they clearly failed.
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“I would like to thank Mark Coll who was extremely ......”

Apr 14,2014
Minithumbup
By: 'J Nixon'
Apr 14,2014
0 people found
this helpful
I would like to thank Mark Coll who was extremely helpful on the day I was checking out of the flat which I had been renting from the Milngavie branch for the past year and a half. All the staff that I had spoken to ...
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“I wish that I had read the previous reviews before ......”

Jul 30,2013
Minithumbdown
By: 'Another victim of the property bureau'
Jul 30,2013
3 people found
this helpful
I wish that I had read the previous reviews before I used the Property Bureau. My experience dittos that of both of the reviews and I am currently in dispute with the Property Bureau over a cleaning bill that they have slapped me with for £150. ...
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“My own experience of this firm almost mirrors that of ......”

Mar 17,2013
Minithumbdown
By: 'Never again'
Mar 17,2013
5 people found
this helpful
My own experience of this firm almost mirrors that of 'badlytreatedtenant' (above). The director responsible for investigating internal complaints refused to acknowledge correspondence from me for six months, then claimed the internal complaints procedure had not been exhausted when the matter was raised with the ...
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“Agent did not attend to repairs, ignored emails, ignored complaints. ......”

Jul 31,2012
Minithumbdown
By: 'badlytreatedtenant'
Jul 31,2012
5 people found
this helpful
Agent did not attend to repairs, ignored emails, ignored complaints. Did not allow termination of lease at the end of the contracted date. Flat was very dirty when let out, cleaned to a high standard when leaving. Was left in a better standard than was ...
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What agent could do to change your mind?
Acknowledged problems, attempted to fix them, left the flat in a reasonable state (it was disgusting) and not expect it to be in a better state when keys handed back (although it was by far). Not be so blatant in cheating the tenant out of the deposit and by sticking to the terms of the lease agreement.
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 0 3 10 0 0 0 0 0 1

Fees

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Complaints Procedure

No procedure available.

Awards won by The Property Bureau (Glasgow)

Individual Branch Awards

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Estate agents

Letting agents

View All 3 Branches


The Property Bureau (Glasgow) - Helensburgh, G84
Helensburgh
9 Colquhoun Street, Helensburgh G84 8AN
(0)
The Property Bureau (Glasgow) - Milngavie, Glasgow, G61
Milngavie
Melville House 70 Drymen Road, Glasgow G61 2RH
(11)
The Property Bureau (Glasgow) - Stirling, FK8
Stirling
74 Port Street, Stirling FK8 2LP
(3)


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