The Property Bureau (Glasgow)

10 reviews 1.9 /5 rating
  • 40% valuation accuracy
  • 20% recommend
  • 40% fee satisfaction
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Properties Glasgow - Infiniti Properties
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    AUDREY SMITH
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    Martin Turner
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    Mark Coll
The Property Bureau is independently owned and managed by a small team of experienced property people.
 
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Nov 20,2016
Minithumbup
By:
Nov 20,2016
0 people found
this helpful
Sad to be leaving renting with this branch. I have rented with them for 5 years and have nothing but praise for their professionalism,courtesy, and willingness to help in meeting my needs. I would have no hesitation in recommending to all....
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Feb 17,2016
Minithumbdown
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Feb 17,2016
0 people found
this helpful
LANDLORDS DO NOT USE THIS COMPANY- showing excuse for a business. We left our name about 2 dif. properties, had to chase up the staff to get proper and full information. Was told property let agreed and left our number in case anything fell through or changed. Property appeared back on website 3 weeks later and no-one contacted us. Viewed property and called that day to say we would take it. No one got back to us on the Friday. The business shuts at the weekend!!!! Surely on a Sat when people ar...
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Comment on agent fees
BAD
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Jul 02,2015
Minithumbdown
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Jul 02,2015
0 people found
this helpful
This property bureau rented me a house which during the winter proved to be absolutely insufficient as a winter let. Leaky windows, uninsulated tin roof, draft coming in from the windows and from the front door, a road full of potholes and not ploughed throughout the winter leading up to the property. This resulted to our car breaking down and us getting stuck on the hill for several weeks. Mice coming in from the walls. The worst was the mould however, the bathroom is built in a room with a wo...
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What agent could do to change your mind?
If the agent would have responded to us regarding our complaints, rather than just sending us a "notice to quit" and taken it seriously, we could have worked something out.
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Sep 07,2014
Minithumbdown
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Sep 07,2014
1 people found
this helpful
Worst letting agent I have ever found, you have to fight to get your deposit back. Staff are not friendly at all...
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Jul 12,2014
Minithumbdown
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Jul 12,2014
1 people found
this helpful
You have to fight to get deposit back through a company called safe deposits scotland organisation 2 months after vacating and still waiting...
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Apr 26,2014
Minithumbdown
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Apr 26,2014
0 people found
this helpful
They\'ve never attended repairs. After I informed them I will be vacating the property in summer, they decided to ask us to move out on 31st March 2014. A property that was unfurnished and no photographic inventory provided, they decided to with-hold £1500 deposit of ours. The typed up inventory came months after we move in and via email. I called citizen advice bureau and an independent inspector was agreed to inspect the property. They refused to give access and told us they spent our de...
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What agent could do to change your mind?
Be there for both tenants and landlord. Help the tenants more (when it comes to property maintenance) - they are the middleman between the tenant and landlord but they clearly failed.
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Apr 14,2014
Minithumbup
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Mark Coll
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Apr 14,2014
0 people found
this helpful
I would like to thank Mark Coll who was extremely helpful on the day I was checking out of the flat which I had been renting from the Milngavie branch for the past year and a half. All the staff that I had spoken to during that time of rental were very pleasant,helpful and efficient. I have never had any cause to complain about my experience of renting with them and would definitely use them again....
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Jul 30,2013
Minithumbdown
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Jul 30,2013
2 people found
this helpful
I wish that I had read the previous reviews before I used the Property Bureau. My experience dittos that of both of the reviews and I am currently in dispute with the Property Bureau over a cleaning bill that they have slapped me with for £150. The rental of my flat was sub standard in terms of cleanliness when I took up the tenancy but I have since learned that the expectancy is that you leave the rental professionally cleaned. This does not appear in any of their terms and conditions....
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Mar 17,2013
Minithumbdown
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AUDREY SMITH
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Martin Turner
By:
Mar 17,2013
3 people found
this helpful
My own experience of this firm almost mirrors that of \'badlytreatedtenant\' (above). The director responsible for investigating internal complaints refused to acknowledge correspondence from me for six months, then claimed the internal complaints procedure had not been exhausted when the matter was raised with the Property Ombudsman. The staff member from Property Management issued a Notice to Quit using the wrong legislative grounds, leaving me with no apparent recourse through the She...
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Jul 31,2012
Minithumbdown
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AUDREY SMITH
By:
Jul 31,2012
5 people found
this helpful
Agent did not attend to repairs, ignored emails, ignored complaints. Did not allow termination of lease at the end of the contracted date. Flat was very dirty when let out, cleaned to a high standard when leaving. Was left in a better standard than was offered. Had to endure a broken boiler, rusted shut windows, no working fire alarm, broken fridge, ventilation and damp problems. Ignored a written complaint until it was pointed out to them that it was special delivery and their signature could b...
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What agent could do to change your mind?
Acknowledged problems, attempted to fix them, left the flat in a reasonable state (it was disgusting) and not expect it to be in a better state when keys handed back (although it was by far). Not be so blatant in cheating the tenant out of the deposit and by sticking to the terms of the lease agreement.
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View All 4 Branches


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Helensburgh
9 Colquhoun Street, Helensburgh G84 8AN
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37 Allan Park, Stirling FK8 2LT
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Office 2
175 Hyndland Road, Glasgow G12 9HT
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show all branches (4)
The Property Bureau (Glasgow) - Glasgow, G61
Office 3
47 Milngavie Road, Glasgow G61
(8)

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