The Personal Agent
4.3/5, 56 reviews
84% recommended
100% sales valuation accuracy
67% sales fee satisfaction
100% lettings valuation accuracy
97% lettings fee satisfaction



Property Features

The Personal Agent is a young, dynamic Epsom based estate agent with years of experience in selling property locally. show more The Personal Agent is a young, dynamic Epsom based estate agent with years of experience in selling property locally.

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Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 67% £266,000 £1,150,000
Lettings 100% 97% £725 £2,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
18 1 25 2 3 2 0 1 1 3
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties to Rent   31

“Only serves the interests of seller. When we ......”

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Jun 30,2023
Minithumbdown
By: 'Disappointed Buyer'
Jun 30,2023
0 people found
this helpful
Only serves the interests of seller. When we tried to negotiate the house price, we were told it will leave a bad taste with the sellers, and they unprofessionally discouraged from negotiating. Don't they know a simple rule of buying/selling, negotiation is critical. Didn't ...
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“Really terrible service!...”

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Jan 05,2023
Minithumbdown
George
By: 'Michael Anthony'
Jan 05,2023
0 people found
this helpful
Really terrible service from this Agent! The house was miss sold online in the first place. Then when trying to work through things including the above, an incompetent mistake was made by Hannah at this agent over booking in a damp survey, asking in error ...
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By: Richard Digance
Jan 09, 2023
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Dear Michael Usher We are sorry that you were unsuccessful in your attempted house purchase through us. Being the owner of your own Estate Agency (Ushers in Carshalton), you are fully aware of the process to successfully buy a property, and the potential pitfalls. Your account of events is vastly different to ours and our vendors. Asking our vendors to arrange a damp survey as you would not and then not agreeing with the findings is rather bizarre. And to then still refuse to book your own ...

“Referring horrible solicitors and misseling my house...”

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Sep 16,2021
Minithumbdown
By: 'Robert'
Sep 16,2021
0 people found
this helpful
Although the sold my place, I was very disappointed with Luca selling and pushing my sale based on false information, which I realised later when it was too late to back off and also referred me avrillo solicitor as the best, but actually they are ...
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By: Rupert Briggs
Sep 20, 2021
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Thank you for your review. As previously pointed out to you we did not say in any of our marketing that your maisonette had three bedrooms. It was always marketed as two bedrooms, and you signed off on all of your marketing material confirming it as a two bedroom maisonette. Because you put a bed in your garage at the bottom of your garden does not mean that we can call it a three bedroom maisonette! When the buyers solicitor then asked for an indemnity insurance for the garage to class it as ...

“The experience was efficient and friendly as ......”

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Apr 17,2020
Minithumbup
Sue
By: 'Katherine'
Apr 17,2020
1 people found
this helpful
The experience was efficient and friendly as selling property of deceased relative. I found Sue Boardman to be particularly helpful with lots of local knowledge. All question via phone or email were answered quickly. The 5 stars are mainly for Sue Boardman who has kept in ...
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“Awful service...”

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Dec 19,2018
Minithumbdown
Ria
By: 'Mr'
Dec 19,2018
3 people found
this helpful
Awful service received... I was their tenant and they left me at the rental property without hot water for over two months. After around nine weeks of having no hot water as the hot water had broken, and having patiently waited for repairs to be ...
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Comment on agent fees
Letting agents fees too high, plus their monthly commission taken from my rent amount... just makes the price of rent unaffordable.
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“Very bad experience , the agents do not care about the ......”

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Jan 14,2018
Minithumbdown
By: 'Anonymous'
Jan 14,2018
1 people found
this helpful
Very bad experience , the agents do not care about the Byers but only the seller. Will try all the tricks to secure a sell even if the buyer is being tricked. Not recommend especially for buying . Would never use them ever...
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“100% Excellent! I can't recommend highly enough. Not only did they ......”

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Jun 08,2016
Minithumbup
Chris
By: 'Dawn'
Jun 08,2016
0 people found
this helpful
100% Excellent! I can't recommend highly enough. Not only did they surpass expectations in getting people through the door and keeping us updated at all times, they truly came into their own after we accepted an offer. I've bought and sold about a dozen properties over ...
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Comment on agent fees
Fair and for once actually worth every penny!
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“Disappointed I found the firm/management to be professional but ......”

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Jun 21,2015
Minithumbdown
By: 'Customer'
Jun 21,2015
1 people found
this helpful
Disappointed I found the firm/management to be professional but not the employees. Never dealt with a person who was more interested in their commission than helping other people to sale/ buy a property. Not impressed. Lack of experience and staff are not trained properly, ...
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“The employees of the agency were friendly and helpful in ......”

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Apr 27,2015
Minithumbup
By: 'Tenant'
Apr 27,2015
0 people found
this helpful
The employees of the agency were friendly and helpful in general. However, sometimes it took a bit long to het information or help. For certain inquiries I had to call them a few times to get an answer. In the end it all worked out ...
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“The agent made the whole process very easy and painless. ......”

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Apr 15,2015
Minithumbup
Joe
By: 'Jennifer'
Apr 15,2015
0 people found
this helpful
The agent made the whole process very easy and painless. He was very friendly and answered all questions. I especially needed that because I'm new the the country; just got a job in Epsom and moved all the way from outside the UK....
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“I have found The Personal Agent very professional in all ......”

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Mar 17,2015
Minithumbup
By: 'janice'
Mar 17,2015
0 people found
this helpful
I have found The Personal Agent very professional in all their dealings with my mother and myself. They helped my mother to move into a very comfortable flat and she is so happy there. We have asked them to act as agents in letting my ...
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“They have deal with everything quickly professionally and in the ......”

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Mar 16,2015
Minithumbup
By: 'Elisa'
Mar 16,2015
0 people found
this helpful
They have deal with everything quickly professionally and in the best way possible regarding my requests. I Am very thankfull to Stacey...
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“I have been using the Personal Agent for the past ......”

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Mar 10,2015
Minithumbup
By: 'G.'
Mar 10,2015
1 people found
this helpful
I have been using the Personal Agent for the past three years now as a landlord. They have been nothing far from amazing with their customer service. Even when I had a problem and they weren't managing my property they were there to help. I ...
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Comment on agent fees
Fair in todays market.
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By: asbeer279zzf
Nov 28, 2016
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Buy Tetracycline propecia clicking here ...

“Joe wa great from day one. He sent me through ......”

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Mar 10,2015
Minithumbup
Joe
By: 'Janey'
Mar 10,2015
0 people found
this helpful
Joe wa great from day one. He sent me through the house details literally an hour after I had registered. He organised a viewing that night and processed everything really swiftly. Joe was really pro-active in getting things sorted, really friendly and polite on the ...
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“We had a great experience with the personal agent. Very ......”

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Mar 09,2015
Minithumbup
Joe
By: 'Laura'
Mar 09,2015
0 people found
this helpful
We had a great experience with the personal agent. Very quick at getting back to us to arrange a viewing. Once we saw it and decided we wanted to put an offer in we had 2 weeks until the move date and everything went smoothly. They ...
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Comment on agent fees
Very good fees. We had been quoted a lot more by other agents.
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“Stacey loked after me. I was registered with another few ......”

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Mar 08,2015
Minithumbup
By: 'Mr.'
Mar 08,2015
1 people found
this helpful
Stacey loked after me. I was registered with another few local letting agents, but non of them were so oficient and prompt as Stacey. She was bombarding me with new properties every day. Also she was replying to my questions at out of business hours, ...
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“Stacey always kept me updated and if I had a ......”

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Feb 08,2015
Minithumbup
By: 'DEE'
Feb 08,2015
2 people found
this helpful
Stacey always kept me updated and if I had a query I would have a swift reply either by telephone or email. She showed customer awareness and also the interest of the Landlord. I feel she is very professional and answered directly when meeting face ...
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Comment on agent fees
I think the fees were more than reasonable... Considering I was asked by a "Internet Estate Agent" for double the fees!! I am more than pleased with the outcome.
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“Excellent service , i have also recomended my friend to use ......”

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Jan 28,2015
Minithumbup
By: 'Nigel'
Jan 28,2015
2 people found
this helpful
Excellent service , i have also recomended my friend to use them .Stacey has been to value the property last week. We had to take a short term let following my property being flooded ,stacey could not do enough for us. just like to say thank ...
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Comment on agent fees
N/A insurance paid
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“I was notified of property at 9.30am Wednesday, viewed at 5......”

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Jan 26,2015
Minithumbup
By: 'Peter'
Jan 26,2015
3 people found
this helpful
I was notified of property at 9.30am Wednesday, viewed at 5pm, offer accepted by 6pm, received tenancy conformation by 7pm. Lease was then emailed and signed by Friday lunchtime. Staff were extremely helpful and provided a great service....
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“Two viewings at different property's where Cheryl met and showed ......”

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Jan 25,2015
Minithumbup
By: 'Charhys'
Jan 25,2015
1 people found
this helpful
Two viewings at different property's where Cheryl met and showed us around, was lovely and friendly and seemed really interested in us and what we were looking for and was also on hand in store to sit with us and answer all questions we had....
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“All the ladys working in lettings have been very polite ......”

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Jan 19,2015
Minithumbup
By: 'Richard'
Jan 19,2015
0 people found
this helpful
All the ladys working in lettings have been very polite and have worked in my best interests. They also look after the tenants. I have used them now for 10 years and have trust in them. I would recommend them to other landlords...
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“A catalogue of errors and poor communication on the part ......”

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Dec 08,2014
Minithumbdown
By: 'AM'
Dec 08,2014
0 people found
this helpful
A catalogue of errors and poor communication on the part of The Personal Agent resulted in a complete breakdown in the relationship between them and our buyers and they played a big part in us losing the house we were hoping to purchase. They were ...
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Was this helpful? Yes
By: Cheryl
Dec 08, 2014
View all comments (1)
Thanks again for taking the time to comment here as well as on other social media. While we're hopeful that all of our clients feel we provide an 'appealing service', although our recollection of events is significantly different, we again refer you to The Property Ombudsman if you would like to discuss this matter further. They are able to provide professional advice on your individual circumstances. We're sorry you feel disappointed that we were able to successfully sell your property above th ...

“Agent is effective at finding tenants and ensuring that they ......”

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Nov 18,2014
Minithumbup
By: 'Pamela'
Nov 18,2014
1 people found
this helpful
Agent is effective at finding tenants and ensuring that they are checked out financially. They are good at managing payments and good at transitions from outgoing tenant to incoming....
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Comment on agent fees
In line with the prevailing market ensuring no void periods.
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“Good service. Efficient, responsive and with a smile. Got a ......”

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Nov 13,2014
Minithumbup
By: 'Bob'
Nov 13,2014
1 people found
this helpful
Good service. Efficient, responsive and with a smile. Got a good result with minimal bother. No more to say as it all happened so quickly....
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Comment on agent fees
Quick decision on fees was good. Value for money given the service.
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“Agreeing tenancy of the property was quick and easy, with ......”

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Nov 10,2014
Minithumbup
By: 'Ryan'
Nov 10,2014
2 people found
this helpful
Agreeing tenancy of the property was quick and easy, with minimum inconvenience. Staff at The Personal Agent were always friendly and helpful, and helped make the move go smoothly....
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“Agent was really helpful the day we went into the ......”

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Nov 10,2014
Minithumbup
By: 'Daniel'
Nov 10,2014
4 people found
this helpful
Agent was really helpful the day we went into the lettings shop. Stacey was very helpful in answering all of our questions, let us viewing a few properties on the computer and we set up a viewing straight away. Stacey was prompt and on time ...
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“The personal agent were excellent in finding me a new ......”

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Nov 06,2014
Minithumbup
By: 'paul'
Nov 06,2014
4 people found
this helpful
The personal agent were excellent in finding me a new Tenant. They found them very quick and gave me a 5 star service. Couldn't ask for a better agent to use. Would highly recommend and will use them for all my properties....
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Comment on agent fees
The personal agents fees were very good. I found them much better than other local agents and with the top service they provided it was worth every penny.
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“I have been very pleased with the Personal Agent whether ......”

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Nov 06,2014
Minithumbup
By: 'Sue'
Nov 06,2014
3 people found
this helpful
I have been very pleased with the Personal Agent whether buying , selling or now renting as landlords. Their enthusiasm and efficiency have been outstanding hence this is the 7th time our family have used their services as we know we can rely on good customer ...
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“Stacey was absolutely brilliant. She has shown me and my ......”

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Nov 06,2014
Minithumbup
By: 'Gabriela'
Nov 06,2014
4 people found
this helpful
Stacey was absolutely brilliant. She has shown me and my husband more than we have asked for. I would Definitely recommend the agency to others....
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“I have just signed up for tenancy of a flat. ......”

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Sep 09,2014
Minithumbup
By: 'Rob'
Sep 09,2014
5 people found
this helpful
I have just signed up for tenancy of a flat. From the point of contact to the signing has literally been a few days thanks to the efficiency of The Personal Agent. I was particularly impressed with the speed of response to my initial contact ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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