The Personal Agent
4.4/5, 52 reviews
88% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
97% lettings fee satisfaction
The Personal Agent is a young, dynamic Epsom based estate agent with years of experience in selling property locally. show more The Personal Agent is a young, dynamic Epsom based estate agent with years of experience in selling property locally.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £0 £0
Lettings 100% 97% £725 £2,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
18 1 25 2 2 1 0 0 1 2
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
Latest Properties to Rent   24

“Awful service...”

Share on :
Dec 19,2018
Minithumbdown
By: 'Mr Josh Whittaker'
Dec 19,2018
2 people found
this helpful
Awful service received... I was their tenant and they left me at the rental property without hot water for over two months. After around nine weeks of having no hot water as the hot water had broken, and having patiently waited for repairs to be ...
read full review
Comment on agent fees
Letting agents fees too high, plus their monthly commission taken from my rent amount... just makes the price of rent unaffordable.
Was this helpful? Yes

“Very bad experience , the agents do not care about the ......”

Share on :
Jan 14,2018
Minithumbdown
By: 'Anonymous'
Jan 14,2018
1 people found
this helpful
Very bad experience , the agents do not care about the Byers but only the seller. Will try all the tricks to secure a sell even if the buyer is being tricked. Not recommend especially for buying . Would never use them ever...
read full review
Was this helpful? Yes

“100% Excellent! I can't recommend highly enough. Not only did they ......”

Share on :
Jun 08,2016
Minithumbup
By: 'Dawn Bonner'
Jun 08,2016
0 people found
this helpful
100% Excellent! I can't recommend highly enough. Not only did they surpass expectations in getting people through the door and keeping us updated at all times, they truly came into their own after we accepted an offer. I've bought and sold about a dozen properties over ...
read full review
Comment on agent fees
Fair and for once actually worth every penny!
Was this helpful? Yes

“Disappointed I found the firm/management to be professional but ......”

Share on :
Jun 21,2015
Minithumbdown
By: 'Customer'
Jun 21,2015
0 people found
this helpful
Disappointed I found the firm/management to be professional but not the employees. Never dealt with a person who was more interested in their commission than helping other people to sale/ buy a property. Not impressed. Lack of experience and staff are not trained properly, ...
read full review
Was this helpful? Yes

“The employees of the agency were friendly and helpful in ......”

Share on :
Apr 27,2015
Minithumbup
By: 'Tenant'
Apr 27,2015
0 people found
this helpful
The employees of the agency were friendly and helpful in general. However, sometimes it took a bit long to het information or help. For certain inquiries I had to call them a few times to get an answer. In the end it all worked out ...
read full review
Was this helpful? Yes

“The agent made the whole process very easy and painless. ......”

Share on :
Apr 15,2015
Minithumbup
By: 'Jennifer Bawuah'
Apr 15,2015
0 people found
this helpful
The agent made the whole process very easy and painless. He was very friendly and answered all questions. I especially needed that because I'm new the the country; just got a job in Epsom and moved all the way from outside the UK....
read full review
Was this helpful? Yes

“I have found The Personal Agent very professional in all ......”

Share on :
Mar 17,2015
Minithumbup
By: 'janice stannard'
Mar 17,2015
0 people found
this helpful
I have found The Personal Agent very professional in all their dealings with my mother and myself. They helped my mother to move into a very comfortable flat and she is so happy there. We have asked them to act as agents in letting my ...
read full review
Was this helpful? Yes

“They have deal with everything quickly professionally and in the ......”

Share on :
Mar 16,2015
Minithumbup
By: 'Elisa'
Mar 16,2015
0 people found
this helpful
They have deal with everything quickly professionally and in the best way possible regarding my requests. I Am very thankfull to Stacey...
read full review
Was this helpful? Yes

“I have been using the Personal Agent for the past ......”

Share on :
Mar 10,2015
Minithumbup
By: 'G. Jackson'
Mar 10,2015
1 people found
this helpful
I have been using the Personal Agent for the past three years now as a landlord. They have been nothing far from amazing with their customer service. Even when I had a problem and they weren't managing my property they were there to help. I ...
read full review
Comment on agent fees
Fair in todays market.
Was this helpful? Yes
By: asbeer279zzf
Nov 28, 2016
View all comments (1)
Buy Tetracycline propecia clicking here ...

“Joe wa great from day one. He sent me through ......”

Share on :
Mar 10,2015
Minithumbup
By: 'Janey'
Mar 10,2015
0 people found
this helpful
Joe wa great from day one. He sent me through the house details literally an hour after I had registered. He organised a viewing that night and processed everything really swiftly. Joe was really pro-active in getting things sorted, really friendly and polite on the ...
read full review
Was this helpful? Yes

“We had a great experience with the personal agent. Very ......”

Share on :
Mar 09,2015
Minithumbup
By: 'Laura Cole'
Mar 09,2015
0 people found
this helpful
We had a great experience with the personal agent. Very quick at getting back to us to arrange a viewing. Once we saw it and decided we wanted to put an offer in we had 2 weeks until the move date and everything went smoothly. They ...
read full review
Comment on agent fees
Very good fees. We had been quoted a lot more by other agents.
Was this helpful? Yes

“Stacey loked after me. I was registered with another few ......”

Share on :
Mar 08,2015
Minithumbup
By: 'Mr. Novikov'
Mar 08,2015
1 people found
this helpful
Stacey loked after me. I was registered with another few local letting agents, but non of them were so oficient and prompt as Stacey. She was bombarding me with new properties every day. Also she was replying to my questions at out of business hours, ...
read full review
Was this helpful? Yes

“Stacey always kept me updated and if I had a ......”

Share on :
Feb 08,2015
Minithumbup
By: 'DEE ROBERTS.'
Feb 08,2015
2 people found
this helpful
Stacey always kept me updated and if I had a query I would have a swift reply either by telephone or email. She showed customer awareness and also the interest of the Landlord. I feel she is very professional and answered directly when meeting face ...
read full review
Comment on agent fees
I think the fees were more than reasonable... Considering I was asked by a "Internet Estate Agent" for double the fees!! I am more than pleased with the outcome.
Was this helpful? Yes

“Excellent service , i have also recomended my friend to use ......”

Share on :
Jan 28,2015
Minithumbup
By: 'Nigel'
Jan 28,2015
2 people found
this helpful
Excellent service , i have also recomended my friend to use them .Stacey has been to value the property last week. We had to take a short term let following my property being flooded ,stacey could not do enough for us. just like to say thank ...
read full review
Comment on agent fees
N/A insurance paid
Was this helpful? Yes

“I was notified of property at 9.30am Wednesday, viewed at 5......”

Share on :
Jan 26,2015
Minithumbup
By: 'Peter'
Jan 26,2015
3 people found
this helpful
I was notified of property at 9.30am Wednesday, viewed at 5pm, offer accepted by 6pm, received tenancy conformation by 7pm. Lease was then emailed and signed by Friday lunchtime. Staff were extremely helpful and provided a great service....
read full review
Was this helpful? Yes

“Two viewings at different property's where Cheryl met and showed ......”

Share on :
Jan 25,2015
Minithumbup
By: 'Charhys'
Jan 25,2015
1 people found
this helpful
Two viewings at different property's where Cheryl met and showed us around, was lovely and friendly and seemed really interested in us and what we were looking for and was also on hand in store to sit with us and answer all questions we had....
read full review
Was this helpful? Yes

“All the ladys working in lettings have been very polite ......”

Share on :
Jan 19,2015
Minithumbup
By: 'Richard Turvey'
Jan 19,2015
0 people found
this helpful
All the ladys working in lettings have been very polite and have worked in my best interests. They also look after the tenants. I have used them now for 10 years and have trust in them. I would recommend them to other landlords...
read full review
Was this helpful? Yes

“A catalogue of errors and poor communication on the part ......”

Share on :
Dec 08,2014
Minithumbdown
By: 'AM'
Dec 08,2014
0 people found
this helpful
A catalogue of errors and poor communication on the part of The Personal Agent resulted in a complete breakdown in the relationship between them and our buyers and they played a big part in us losing the house we were hoping to purchase. They were ...
read full review
Was this helpful? Yes
By: Cheryl
Dec 08, 2014
View all comments (1)
Thanks again for taking the time to comment here as well as on other social media. While we're hopeful that all of our clients feel we provide an 'appealing service', although our recollection of events is significantly different, we again refer you to The Property Ombudsman if you would like to discuss this matter further. They are able to provide professional advice on your individual circumstances. We're sorry you feel disappointed that we were able to successfully sell your property above th ...

“Agent is effective at finding tenants and ensuring that they ......”

Share on :
Nov 18,2014
Minithumbup
By: 'Pamela'
Nov 18,2014
1 people found
this helpful
Agent is effective at finding tenants and ensuring that they are checked out financially. They are good at managing payments and good at transitions from outgoing tenant to incoming....
read full review
Comment on agent fees
In line with the prevailing market ensuring no void periods.
Was this helpful? Yes

“Good service. Efficient, responsive and with a smile. Got a ......”

Share on :
Nov 13,2014
Minithumbup
By: 'Bob'
Nov 13,2014
1 people found
this helpful
Good service. Efficient, responsive and with a smile. Got a good result with minimal bother. No more to say as it all happened so quickly....
read full review
Comment on agent fees
Quick decision on fees was good. Value for money given the service.
Was this helpful? Yes

“Agreeing tenancy of the property was quick and easy, with ......”

Share on :
Nov 10,2014
Minithumbup
By: 'Ryan'
Nov 10,2014
2 people found
this helpful
Agreeing tenancy of the property was quick and easy, with minimum inconvenience. Staff at The Personal Agent were always friendly and helpful, and helped make the move go smoothly....
read full review
Was this helpful? Yes

“Agent was really helpful the day we went into the ......”

Share on :
Nov 10,2014
Minithumbup
By: 'Daniel Edgar'
Nov 10,2014
4 people found
this helpful
Agent was really helpful the day we went into the lettings shop. Stacey was very helpful in answering all of our questions, let us viewing a few properties on the computer and we set up a viewing straight away. Stacey was prompt and on time ...
read full review
Was this helpful? Yes

“The personal agent were excellent in finding me a new ......”

Share on :
Nov 06,2014
Minithumbup
By: 'paul'
Nov 06,2014
4 people found
this helpful
The personal agent were excellent in finding me a new Tenant. They found them very quick and gave me a 5 star service. Couldn't ask for a better agent to use. Would highly recommend and will use them for all my properties....
read full review
Comment on agent fees
The personal agents fees were very good. I found them much better than other local agents and with the top service they provided it was worth every penny.
Was this helpful? Yes

“I have been very pleased with the Personal Agent whether ......”

Share on :
Nov 06,2014
Minithumbup
By: 'Sue Finch'
Nov 06,2014
3 people found
this helpful
I have been very pleased with the Personal Agent whether buying , selling or now renting as landlords. Their enthusiasm and efficiency have been outstanding hence this is the 7th time our family have used their services as we know we can rely on good customer ...
read full review
Was this helpful? Yes

“Stacey was absolutely brilliant. She has shown me and my ......”

Share on :
Nov 06,2014
Minithumbup
By: 'Gabriela'
Nov 06,2014
4 people found
this helpful
Stacey was absolutely brilliant. She has shown me and my husband more than we have asked for. I would Definitely recommend the agency to others....
read full review
Was this helpful? Yes

“I have just signed up for tenancy of a flat. ......”

Share on :
Sep 09,2014
Minithumbup
By: 'Rob Baker'
Sep 09,2014
5 people found
this helpful
I have just signed up for tenancy of a flat. From the point of contact to the signing has literally been a few days thanks to the efficiency of The Personal Agent. I was particularly impressed with the speed of response to my initial contact ...
read full review
Was this helpful? Yes

“Stacey had all the information to hand that I needed, ......”

Share on :
Sep 08,2014
Minithumbup
By: 'Jeff'
Sep 08,2014
5 people found
this helpful
Stacey had all the information to hand that I needed, including whether my pet was allowed, break clauses in the lease, information about furniture in the property and the fridge and the parking permits. She was friendly, professional and succinct, everything I needed. Thanks...
read full review
Was this helpful? Yes

“After agreeing the lease of one house and seeing that ......”

Share on :
Aug 26,2014
Minithumbup
By: 'Dom Wright'
Aug 26,2014
6 people found
this helpful
After agreeing the lease of one house and seeing that fall through (through no fault of The Personal Agent) Stacey was able to find and secure me (paperwork signed the same day) another, better house in the same area within a couple of hours. If ...
read full review
Comment on agent fees
Stacey secured a good discount (‚£150pcm) on the house so all fees were 'absorbed' in teh first month's saving, if you like - can't say fairer than that!
Was this helpful? Yes

“they were efficient and quickthe first agent could not find ......”

Share on :
Aug 05,2014
Minithumbup
By: 'michael'
Aug 05,2014
2 people found
this helpful
they were efficient and quick the first agent could not find a tenant for 5 weeks, they found one in 2 days...
read full review
Comment on agent fees
negotiate the fees for the best value
Was this helpful? Yes

“Stacey was punctual, friendly and professional. She welcomed us warmly ......”

Share on :
Aug 01,2014
Minithumbup
By: 'Richard S'
Aug 01,2014
6 people found
this helpful
Stacey was punctual, friendly and professional. She welcomed us warmly into the property, had all the information we could need and more, and was so helpful in helping us place an offer on our dream property. Fantastic service. Many thanks....
read full review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by The Personal Agent

Individual Branch Awards


.
As Seen On

Find the Best Agent to
Sell or Rent Your Home