• Stacey Morris
    Stacey Morris
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    Louis Loizois
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    Cheryl Dickerson
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    Joe Frost
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    James Squirrell
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    Ann Lee-White
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    Sheila Baker
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    Chris Titchener
The Personal Agent is a young, dynamic Epsom based estate agent with years of experience in selling property locally.
 
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Properties for sale
Properties for rent
Jun 08,2016
Minithumbup
By:
Jun 08,2016
0 people found
this helpful
100% Excellent! I can't recommend highly enough. Not only did they surpass expectations in getting people through the door and keeping us updated at all times, they truly came into their own after we accepted an offer. I've bought and sold about a dozen properties over the years and Normally once the offer's in it's a case of you having to chase the agent to get updates. Not so here. Chris Titchener their Sales Progression guy was Absolutely Brilliant and couldn't have worked harder and kept us ...
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What agent could do to change your mind?
Fair and for once actually worth every penny!
Comment on agent fees
Fair and for once actually worth every penny!
Was this helpful? Yes
Jun 21,2015
Minithumbdown
By:
Jun 21,2015
0 people found
this helpful
Disappointed I found the firm/management to be professional but not the employees. Never dealt with a person who was more interested in their commission than helping other people to sale/ buy a property. Not impressed. Lack of experience and staff are not trained properly, at least not when it comes to customer service, approaching potential clients in a rude and aggressive way. The worst estate agent I have ever seen. I personally will never buy,sell or let with them....
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Apr 27,2015
Minithumbup
By:
Apr 27,2015
0 people found
this helpful
The employees of the agency were friendly and helpful in general. However, sometimes it took a bit long to het information or help. For certain inquiries I had to call them a few times to get an answer. In the end it all worked out and we got all the help and the service we needed....
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Apr 15,2015
Minithumbup
By:
Apr 15,2015
0 people found
this helpful
The agent made the whole process very easy and painless. He was very friendly and answered all questions. I especially needed that because I'm new the the country; just got a job in Epsom and moved all the way from outside the UK....
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Mar 17,2015
Minithumbup
By:
Mar 17,2015
0 people found
this helpful
I have found The Personal Agent very professional in all their dealings with my mother and myself. They helped my mother to move into a very comfortable flat and she is so happy there. We have asked them to act as agents in letting my mother's retirement flat which she owns and this is presently being put into place. Stacey Morris is a very professional lady and I have confidence in her support and advice throughout the moving of my mother to her new home and the letting of my mother's retiremen...
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Was this helpful? Yes
Mar 16,2015
Minithumbup
By:
Mar 16,2015
0 people found
this helpful
They have deal with everything quickly professionally and in the best way possible regarding my requests. I Am very thankfull to Stacey...
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Mar 10,2015
Minithumbup
By:
Mar 10,2015
0 people found
this helpful
I have been using the Personal Agent for the past three years now as a landlord. They have been nothing far from amazing with their customer service. Even when I had a problem and they weren't managing my property they were there to help. I have since, upon a new tenant moving in this year , am using them to manage the property for me as I have nothing but confidence in the way they handle their business. A great service, with friendly staff, and for me, peace of mind....
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What agent could do to change your mind?
Fair in todays market.
Comment on agent fees
Fair in todays market.
Was this helpful? Yes
Mar 10,2015
Minithumbup
By:
Mar 10,2015
0 people found
this helpful
Joe wa great from day one. He sent me through the house details literally an hour after I had registered. He organised a viewing that night and processed everything really swiftly. Joe was really pro-active in getting things sorted, really friendly and polite on the phone and as helpful as could be with anything that we had to deal with. I can't reccommend Joe and The Personal Agent enough. I've moved house more times than I can count and each experience has been somewhat of a nightmare when dea...
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Mar 09,2015
Minithumbup
By:
Mar 09,2015
0 people found
this helpful
We had a great experience with the personal agent. Very quick at getting back to us to arrange a viewing. Once we saw it and decided we wanted to put an offer in we had 2 weeks until the move date and everything went smoothly. They answered all of my questions and are really helpful....
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Comment on agent fees
Very good fees. We had been quoted a lot more by other agents.
Was this helpful? Yes
Mar 08,2015
Minithumbup
By:
Mar 08,2015
1 people found
this helpful
Stacey loked after me. I was registered with another few local letting agents, but non of them were so oficient and prompt as Stacey. She was bombarding me with new properties every day. Also she was replying to my questions at out of business hours, which I really appreciated. Thank you Stacey for that. You are a shinny star!...
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Was this helpful? Yes
Feb 08,2015
Minithumbup
By:
Feb 08,2015
2 people found
this helpful
Stacey always kept me updated and if I had a query I would have a swift reply either by telephone or email. She showed customer awareness and also the interest of the Landlord. I feel she is very professional and answered directly when meeting face to face. To me this is very important and it shows a person's character. She would do her best to ensure that all sides were happy with each other....
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What agent could do to change your mind?
I think the fees were more than reasonable... Considering I was asked by a \"Internet Estate Agent\" for double the fees!! I am more than pleased with the outcome.
Comment on agent fees
I think the fees were more than reasonable... Considering I was asked by a \"Internet Estate Agent\" for double the fees!! I am more than pleased with the outcome.
Was this helpful? Yes
Jan 28,2015
Minithumbup
By:
Jan 28,2015
2 people found
this helpful
Excellent service , i have also recomended my friend to use them .Stacey has been to value the property last week. We had to take a short term let following my property being flooded ,stacey could not do enough for us. just like to say thank you....
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Comment on agent fees
N/A insurance paid
Was this helpful? Yes
Jan 26,2015
Minithumbup
By:
Jan 26,2015
2 people found
this helpful
I was notified of property at 9.30am Wednesday, viewed at 5pm, offer accepted by 6pm, received tenancy conformation by 7pm. Lease was then emailed and signed by Friday lunchtime. Staff were extremely helpful and provided a great service....
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Jan 25,2015
Minithumbup
By:
Jan 25,2015
0 people found
this helpful
Two viewings at different property's where Cheryl met and showed us around, was lovely and friendly and seemed really interested in us and what we were looking for and was also on hand in store to sit with us and answer all questions we had....
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Jan 19,2015
Minithumbup
By:
Jan 19,2015
0 people found
this helpful
All the ladys working in lettings have been very polite and have worked in my best interests. They also look after the tenants. I have used them now for 10 years and have trust in them. I would recommend them to other landlords...
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Dec 08,2014
Minithumbdown
By:
Dec 08,2014
0 people found
this helpful
A catalogue of errors and poor communication on the part of The Personal Agent resulted in a complete breakdown in the relationship between them and our buyers and they played a big part in us losing the house we were hoping to purchase. They were unable to communicate with any sensitivity and when our buyers refused to speak with them any more, we were left having to pick up the pieces and handle the transaction through to completion ourselves. When we raised the issue with The Personal Age...
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Was this helpful? Yes
By: Cheryl
Dec 08, 2014
View all comments (1)
Thanks again for taking the time to comment here as well as on other social media. While we're hopeful that all of our clients feel we provide an 'appealing service', although our recollection of events is significantly different, we again refer you to The Property Ombudsman if you would like to discuss this matter further. They are able to provide professional advice on your individual circumstances. We're sorry you feel disappointed that we were able to successfully sell your property above th....
Nov 18,2014
Minithumbup
By:
Nov 18,2014
0 people found
this helpful
Agent is effective at finding tenants and ensuring that they are checked out financially. They are good at managing payments and good at transitions from outgoing tenant to incoming....
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Comment on agent fees
In line with the prevailing market ensuring no void periods.
Was this helpful? Yes
Nov 13,2014
Minithumbup
By:
Nov 13,2014
1 people found
this helpful
Good service. Efficient, responsive and with a smile. Got a good result with minimal bother. No more to say as it all happened so quickly....
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Comment on agent fees
Quick decision on fees was good. Value for money given the service.
Was this helpful? Yes
Nov 10,2014
Minithumbup
By:
Nov 10,2014
2 people found
this helpful
Agreeing tenancy of the property was quick and easy, with minimum inconvenience. Staff at The Personal Agent were always friendly and helpful, and helped make the move go smoothly....
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Was this helpful? Yes
Nov 10,2014
Minithumbup
By:
Nov 10,2014
4 people found
this helpful
Agent was really helpful the day we went into the lettings shop. Stacey was very helpful in answering all of our questions, let us viewing a few properties on the computer and we set up a viewing straight away. Stacey was prompt and on time for the viewing and let us have a few minutes alone in the flat just to discuss privately. Again answered all questions honestly and we felt comfortable to except the flat that same day....
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Was this helpful? Yes
Nov 06,2014
Minithumbup
By:
Nov 06,2014
3 people found
this helpful
The personal agent were excellent in finding me a new Tenant. They found them very quick and gave me a 5 star service. Couldn't ask for a better agent to use. Would highly recommend and will use them for all my properties....
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Comment on agent fees
The personal agents fees were very good. I found them much better than other local agents and with the top service they provided it was worth every penny.
Was this helpful? Yes
Nov 06,2014
Minithumbup
By:
Nov 06,2014
2 people found
this helpful
I have been very pleased with the Personal Agent whether buying , selling or now renting as landlords. Their enthusiasm and efficiency have been outstanding hence this is the 7th time our family have used their services as we know we can rely on good customer care and feedback. I also found them to be friendly and honest which has not always been my experience with other estate agents unfortunately....
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Was this helpful? Yes
Nov 06,2014
Minithumbup
By:
Nov 06,2014
4 people found
this helpful
Stacey was absolutely brilliant. She has shown me and my husband more than we have asked for. I would Definitely recommend the agency to others....
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Was this helpful? Yes
Sep 09,2014
Minithumbup
By:
Sep 09,2014
5 people found
this helpful
I have just signed up for tenancy of a flat. From the point of contact to the signing has literally been a few days thanks to the efficiency of The Personal Agent. I was particularly impressed with the speed of response to my initial contact requesting information on the flat and the speed of getting a viewing. All in all the standard of service I have received is excellent....
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Was this helpful? Yes
Sep 08,2014
Minithumbup
By:
Sep 08,2014
5 people found
this helpful
Stacey had all the information to hand that I needed, including whether my pet was allowed, break clauses in the lease, information about furniture in the property and the fridge and the parking permits. She was friendly, professional and succinct, everything I needed. Thanks...
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Was this helpful? Yes
Aug 26,2014
Minithumbup
By:
Aug 26,2014
6 people found
this helpful
After agreeing the lease of one house and seeing that fall through (through no fault of The Personal Agent) Stacey was able to find and secure me (paperwork signed the same day) another, better house in the same area within a couple of hours. If that isn't good recovery/ service, I don't know what is!...
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Comment on agent fees
Stacey secured a good discount (£150pcm) on the house so all fees were 'absorbed' in teh first month's saving, if you like - can't say fairer than that!
Was this helpful? Yes
Aug 05,2014
Minithumbup
By:
Aug 05,2014
2 people found
this helpful
they were efficient and quick the first agent could not find a tenant for 5 weeks, they found one in 2 days...
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Comment on agent fees
negotiate the fees for the best value
Was this helpful? Yes
Aug 01,2014
Minithumbup
By:
Aug 01,2014
6 people found
this helpful
Stacey was punctual, friendly and professional. She welcomed us warmly into the property, had all the information we could need and more, and was so helpful in helping us place an offer on our dream property. Fantastic service. Many thanks....
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Was this helpful? Yes
Jul 24,2014
Minithumbup
By:
Jul 24,2014
6 people found
this helpful
Fantastic service from all the girls, esp Stacey, she went way outta her way to find us a place that suited our (slightly awkward) needs...very happy!...
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Comment on agent fees
Very reasonable compared to most other agents...
Was this helpful? Yes
Jul 24,2014
Minithumbup
By:
Jul 24,2014
1 people found
this helpful
We dealt with Stacey on the viewing of a house on Ormonde avenue epsom. She was very friendly and helpful. She also had a the answers to my questions I had regarding the property. Very pleased with the service I received and she was very quick regarding putting our offer in and passing on the accepted offer. Thank you for this Stacey....
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Was this helpful? Yes



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Epsom
163 High Street, Epsom KT19 8EW
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Office 1
62 Stoneleigh Broadway, Epsom KT17 2HS
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Office 1
2 West Street, Epsom KT18 7RG
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West Ewell
220 Chessington Road, West Ewell KT19 9XA
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