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    Sarah Pell
  • Tanya Johnson
    Tanya Johnson
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Jul 24,2017
Minithumbup
Tanya Johnson
By: 'Lala'
Jul 24,2017
1 people found
this helpful
Without a shadow of a doubt, the best letting experience I've ever had. In my almost 10 years of renting, from Cardiff, Southampton, Bristol and Cheltenham - this has been the most professional, compassionate and understanding company I've ever worked with. Being self employed for years and having some awful experiences behind me, Tanya listened to my story and really took it all in. She trusted I was a victim of a few unfortunate circumstances, but just wanted somewhere to call home. I proceede...
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Comment on agent fees
Amazingly reasonable!
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Jun 15,2017
Minithumbup
Tanya Johnson
By: 'Annabelle'
Jun 15,2017
0 people found
this helpful
Tanya was absolutely brilliant, she made everything very straightforward and was very clear about how she works and the process involved. She was very quick to get back to us with any queries we have had, and we have not encountered any problems with anything so far!...
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Comment on agent fees
The agents fees were definitely better than normal, much clearer what the fees were for and there were no unexpected/unnecessary costs,
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Jun 12,2017
Minithumbup
Tanya Johnson
By: 'Calum Kitscha'
Jun 12,2017
1 people found
this helpful
Tanya was brilliant. A reliable and genuine professional who helped at any opportunity, day or night! As I was only renting for the second time I had lost of questions, but Tanya ensured that everything was taken care of. TLC were fantastic and I hope to work with them again!...
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Comment on agent fees
Very reasonable compared to what I've paid in the past
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Apr 27,2017
Minithumbup
Tanya Johnson
By: 'Amy'
Apr 27,2017
4 people found
this helpful
Tanya made sure my move was as easy as possible. She set up my new bills accounts which took away any additional stress. I would definitely recommend!...
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Comment on agent fees
Agents fees were great especially in comparison to what I have paid in the past.
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Nov 16,2016
Minithumbup
Tanya Johnson
By: 'Matt Leach'
Nov 16,2016
5 people found
this helpful
Wow. What a refreshing change from your usual high street estate agents. From the off TLC were brilliant with lots of useful advise & really quick to action everything with a professional manner. Tanya is very good at establishing great engagement between landlords & tenants, making a very smooth & stress free process for both parties, Backed up by excellent in depth checks making sure there will be no hidden surprises....
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Comment on agent fees
Very reasonable for such a great service
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Oct 06,2016
Minithumbup
Tanya Johnson
By: 'Tottie Owen-Smith'
Oct 06,2016
4 people found
this helpful
I was apprehensive about letting out my home, and using an agent as I had heard horror stories. But from the minute I met Tanya, I knew I was in safe hands. Not only is she highly personable and easy to get along with she goes above and beyond the service you would expect, with a level of professionalism I have not experienced before. She helped me with everything from clearing the property, getting it cleaned right down to rubbish clearance and changing bulbs, there was never an area she sai...
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Comment on agent fees
Very good given the level of service you receive
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Jul 15,2016
Minithumbup
Tanya Johnson
By: 'Nigel'
Jul 15,2016
6 people found
this helpful
I've used a few letting agents over the years, but decided to do it myself after constant failings. Tanya listened, provided sound advice, was honest in her approach and provided the service she promised and more, I will now always use The Lettings Company, my properties are in good hands and Tanya has given me back the peace of mind that I need now that I am living abroad. Great communication....
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Comment on agent fees
The fees for both landlord and tenant are very fair and way below what other less proactive agents charge in my area.
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Aug 01,2015
Minithumbdown
Sarah Pell
By: 'Michael'
Aug 01,2015
0 people found
this helpful
Do not ever deal with this company, especially do not trust Sarah Pell. I was a landlord for a student property in Leicester near De Montfort University for many years. When I came to sell the property, I used Barkers in Leicester because I was not happy with the service from The Lettings Co, despite they recommended me their sister company for sales. Sarah Pell promised me a sale of 5000 pounds more than what I got from Barkers' cash buyer. But it was a scam. She would slowly prolong the sale a...
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Agent Fees

TENANT FEES
Rents are quoted on a calendar monthly basis and are paid in advance, by standing order to TLC client account.

The first month’s rent is paid incleared funds, on the day that you sign the tenancy agreement.

A deposit equivalent to one month’s rent is payable before the commencement date, this deposit will be held with the Deposit Protection Service (DPS) for the term of the tenancy.

In certain circumstances where the reference criteria is not met, a guarantor may be required.

FEE STRUCTURE

APPLICATION HOLDING FEE Β£50.00 (non refundable should the tenancy fail to commence)
ADMINISTRATION FEE Β£100.00 (to cover all aspects of setting up a new tenancy)
GUARANTOR FEE Β£25.00 (if required, the guarantor will be required to sign the contract and will be legally obligated to cover the rent payment due, in full or part should for any reason the tenant was to default on payments)
SECURITY DEPOSIT Equivalent to one months rent
FIRST MONTH’S RENT One month’s rent to be paid in advance of the commencement date
RENEWAL FEE No renewal fees
Last updated at 10:46 AM 29/09/2016 by Tanya Johnson

Complaints Procedure

No procedure set.
Last updated at 10:46 AM 29/09/2016 by Tanya Johnson

Awards won by The Lettings Company

Individual Branch Awards

Cheltenham, GL514XW


Firm Widgets

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Cheltenham
Fairview Cottage, Leckhampton Lane, Cheltenham GL514XW
(7)
Office 1
37 Western Boulevard, Leicester LE2 7HN
(1)


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