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The Lettings Company



Properties for Sale
Properties to Rent

“Excellent service...”

Feb 11,2019
Minithumbup
By: 'James'
Feb 11,2019
1 people found
this helpful
Excellent service, and by fair the best letting agency i've dealt with. Moving was hassle free and all queries/issues are never too much and dealt with promptly....
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Comment on agent fees
The agent fees where by far the lowest i have experianced
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“Highly professional and friendly...”

Feb 11,2019
Minithumbup
By: 'Holder and Miles'
Feb 11,2019
1 people found
this helpful
Tanya was highly professional and very friendly from the moment we met her. She was always helpful and would respond quickly to any messages that we sent. We would definitely recommend her as a letting agent, we had such a positive experience and there was ...
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Comment on agent fees
The fees were all clearly explained, we felt that they were all justified costs and reasonably priced.
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“Top Class letting agency...”

Feb 06,2019
Minithumbup
By: 'A Gillett'
Feb 06,2019
2 people found
this helpful
This is our first time renting and we are very pleased we chose Tanya. She offers a professional service, is quick to reply to emails and texts and gives complete confidence that your let will be as painless as possible....
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Comment on agent fees
Seem very transparent and reasonable.
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“Great responsive company...”

Feb 05,2019
Minithumbup
By: 'Matellis'
Feb 05,2019
1 people found
this helpful
I have had nothing but positive experiences with TLC. Tanya is very responsive and has made my life as an accidental landlord much easier. I like that TLC provides a really personal service and is really ethical in her dealings with both myself and my ...
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Comment on agent fees
Very fair fees
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“Letting without the stress!...”

Feb 05,2019
Minithumbup
By: 'D Green'
Feb 05,2019
2 people found
this helpful
As a first time landlord, I'm so happy I found Tanya. She made the whole process so easy and took away a lot of my worries. She always replies quickly to any texts or emails. She is very knowledgeable and professional, whilst staying 'down to ...
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Comment on agent fees
The fees are very fair for a great service
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“Landlord...”

Dec 20,2018
Minithumbup
By: 'Moss'
Dec 20,2018
1 people found
this helpful
Tanya is sincere professional and thinks on her feet. Her experience and knowledge in the industry makes her stand out amongst other agents with a proactive approach....
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Comment on agent fees
Good value
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“Renting a property...”

Oct 18,2018
Minithumbup
By: 'Chloe Lewis'
Oct 18,2018
3 people found
this helpful
Tanya has so far been so easy to work with and super accommodating of all of my requests. She is always on hand if I need her assistance and I feel confident if I have any issues she will fix it....
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Comment on agent fees
Good
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“Brilliant...”

Apr 01,2018
Minithumbup
By: 'Sarah'
Apr 01,2018
3 people found
this helpful
Tanya is not like other agents who are only in it for the money, she cares. She goes beyond the standard to give an exceptional service....
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Comment on agent fees
Very good value
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“I wish more letting agents were like Tanya at TLC. ......”

Dec 20,2017
Minithumbup
By: 'Heidi'
Dec 20,2017
4 people found
this helpful
I wish more letting agents were like Tanya at TLC. If it weren't for Tanya, I'm sure we would still be trying to find a new home. Tanya treated us like individuals and did everything she could to make sure that we as tenants ended ...
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Comment on agent fees
Better than high street agents!
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“Without a shadow of a doubt, the best letting experience ......”

Jul 24,2017
Minithumbup
By: 'Lala'
Jul 24,2017
3 people found
this helpful
Without a shadow of a doubt, the best letting experience I've ever had. In my almost 10 years of renting, from Cardiff, Southampton, Bristol and Cheltenham - this has been the most professional, compassionate and understanding company I've ever worked with. Being self employed for years ...
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Comment on agent fees
Amazingly reasonable!
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“Tanya was absolutely brilliant, she made everything very straightforward and ......”

Jun 15,2017
Minithumbup
By: 'Annabelle'
Jun 15,2017
2 people found
this helpful
Tanya was absolutely brilliant, she made everything very straightforward and was very clear about how she works and the process involved. She was very quick to get back to us with any queries we have had, and we have not encountered any problems with anything ...
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Comment on agent fees
The agents fees were definitely better than normal, much clearer what the fees were for and there were no unexpected/unnecessary costs,
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“Tanya was brilliant. A reliable and genuine professional who helped ......”

Jun 12,2017
Minithumbup
By: 'Calum Kitscha'
Jun 12,2017
2 people found
this helpful
Tanya was brilliant. A reliable and genuine professional who helped at any opportunity, day or night! As I was only renting for the second time I had lost of questions, but Tanya ensured that everything was taken care of. TLC were fantastic and I hope ...
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Comment on agent fees
Very reasonable compared to what I've paid in the past
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“Tanya made sure my move was as easy as possible. ......”

Apr 27,2017
Minithumbup
By: 'Amy'
Apr 27,2017
5 people found
this helpful
Tanya made sure my move was as easy as possible. She set up my new bills accounts which took away any additional stress. I would definitely recommend!...
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Comment on agent fees
Agents fees were great especially in comparison to what I have paid in the past.
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“Wow. What a refreshing change from your usual high street ......”

Nov 16,2016
Minithumbup
By: 'Matt Leach'
Nov 16,2016
7 people found
this helpful
Wow. What a refreshing change from your usual high street estate agents. From the off TLC were brilliant with lots of useful advise & really quick to action everything with a professional manner. Tanya is very good at establishing great engagement between landlords & tenants, making a ...
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Comment on agent fees
Very reasonable for such a great service
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“I was apprehensive about letting out my home, and using ......”

Oct 06,2016
Minithumbup
By: 'Tottie Owen-Smith'
Oct 06,2016
6 people found
this helpful
I was apprehensive about letting out my home, and using an agent as I had heard horror stories. But from the minute I met Tanya, I knew I was in safe hands. Not only is she highly personable and easy to get along with she ...
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Comment on agent fees
Very good given the level of service you receive
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“I've used a few letting agents over the years, but ......”

Jul 15,2016
Minithumbup
By: 'Nigel'
Jul 15,2016
8 people found
this helpful
I've used a few letting agents over the years, but decided to do it myself after constant failings. Tanya listened, provided sound advice, was honest in her approach and provided the service she promised and more, I will now always use The Lettings Company, my ...
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Comment on agent fees
The fees for both landlord and tenant are very fair and way below what other less proactive agents charge in my area.
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“Do not ever deal with this company, especially do not ......”

Aug 01,2015
Minithumbdown
By: 'Michael'
Aug 01,2015
0 people found
this helpful
Do not ever deal with this company, especially do not trust Sarah Pell. I was a landlord for a student property in Leicester near De Montfort University for many years. When I came to sell the property, I used Barkers in Leicester because I was ...
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DPS Property Redress Scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
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Fees

TENANT FEES
Rents are quoted on a calendar monthly basis and are paid in advance, by standing order to TLC client account.

The first month’s rent is paid incleared funds, on the day that you sign the tenancy agreement.

A deposit equivalent to one month’s rent is payable before the commencement date, this deposit will be held with the Deposit Protection Service (DPS) for the term of the tenancy.

In certain circumstances where the reference criteria is not met, a guarantor may be required.

FEE STRUCTURE

APPLICATION HOLDING FEE £50.00 (non refundable should the tenancy fail to commence)
ADMINISTRATION FEE £150.00 (to cover all aspects of setting up a new tenancy including the end of tenancy process)
GUARANTOR FEE £50.00 (if required, the guarantor will be required to sign the contract and will be legally obligated to cover the rent payment due, in full or part should for any reason the tenant was to default on payments)
SECURITY DEPOSIT Equivalent to one months rent
FIRST MONTH’S RENT One month’s rent to be paid in advance of the commencement date
RENEWAL FEE No renewal fees
Last updated at 11/01/2018, 5:12 PM by Tanya Johnson

Complaints Procedure

No procedure set.
Last updated at 5:12 PM 11/01/2018 by Tanya Johnson

Awards won by The Lettings Company

Individual Branch Awards

Cheltenham, GL51


Cheltenham
Fairview Cottage, Leckhampton Lane, Cheltenham GL514XW
(16)
Leicester
37 Western Boulevard, Leicester LE2 7HN
(1)


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