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Feb 22,2015
Minithumbdown
By:
Feb 22,2015
0 people found
this helpful
For starters they never sent us an inventory so after the third month we stopped asking. The shower in the property leaked so they sent 5 different people out to fix it and every time they sent some idiots who had no idea what they were doing and just trashed the place. They said the land lord could not afford to decorate so we offered to do the work and they said they would pay ‚£50 towards it WOW thanks, it's now 10 months on and still having to ring up to only get fobbed of by some on...
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Comment on agent fees
‚£150 for signing a new contract to stay for another year. Every time I got a phone call to say it was ready to sign I went in, only to be told it was not ready!!!!! This happened 3times I just can\'t believe how little communication goes on within this complaint.
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Jan 08,2015
Minithumbdown
By:
Jan 08,2015
0 people found
this helpful
after moving in to a flat it all started to go bad few problems in the places i was renting after years of pointing it out to them nothing ever got done i got charged for pointing out so much think it was to shut me up ! staff are rude and unhelpful i don't no how some people have found them good ? its been a joke from day one had to move out in the end after getting charge even more money to get away from this company don't think to this day the problem got fixed . happy now I'm far away from t...
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What agent could do to change your mind?
close down !!
Comment on agent fees
over chargeing , to much for what they do , very poor
Was this helpful? Yes
Apr 09,2014
Minithumbdown
By:
Apr 09,2014
0 people found
this helpful
This company is terrible. We moved into a house where the back door glass is broken, there's no kitchen draws, the sink in the kitchen is collapsing and the sink in the bathroom is falling off the wall. After being promised the repairs would be done, we moved in and nothing had been done. Now weeks of ringing them and being promised they are going to ring us back, they still never ring us back and haven't even fixed anything. With having small children, it is extremely dangerous and they still d...
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What agent could do to change your mind?
Start caring about your customers, if not, shut down the company.
Was this helpful? Yes
Oct 15,2013
Minithumbdown
By:
Oct 15,2013
2 people found
this helpful
This agent is trying to extract more fees than they are entitled. After finding a tenant for their fee, who was then happy with staying in the property for longer than the original year\'s contract, the system they followed was to give the tenant notice without my permission, so they could ensure another fee for renewal, despite the fact that I had already agreed to pay another fee on renewal. I paid this fee and drew up a new long term contract withe tenant. Despite this after another year t...
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Sep 03,2013
Minithumbdown
By:
Sep 03,2013
2 people found
this helpful
ABSOLUTELY ATROCIOUS service- or lack of from colleagues at the Braintree branch. I\'ve dealt with some bad letting agents but this tops the lot of them-!! Pushy staff with atitude who I had to question as a landlord \'is it my property or yours"!!!.. Be warned & presumably tenants as they seem to make up charges as they go along!! They box you in with charges even when a contract has finished by saying there is now a cancellation charge!!!. Wanted 100% of 1st months rent for managin...
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What agent could do to change your mind?
Have them closed down!
Was this helpful? Yes
Aug 15,2013
Minithumbdown
By:
Aug 15,2013
1 people found
this helpful
Avoid this company at all costs. Their lack of professionalism is astounding and their disregard for the tenants borders on criminal. My family and I have had the misfortune of having to deal with these terrible people for over 3 years and in that time they have shown us nothing but rudeness and greed. I complained to them at one point about their unusually high fees and was met with the response \' if you don\'t like it move out\'. As I write this review my family and I have been without hot w...
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Mar 21,2013
Minithumbdown
By:
Mar 21,2013
3 people found
this helpful
Avoid them as far as you possibly can! All the other bad reviews I read on here made me smile, because it made me realise I am not the only one who has trouble dealing with them. It is all true. They are friendly until you sign the contract, then you realise how rude and unhelpful they are. They don\'t request a date for the 3 monthly inspections (which is a waste of time) they tell you, and they just let themselves in. It is like living in a hostel! I reported some things that needs fixing an...
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Mar 11,2013
Minithumbdown
By:
Mar 11,2013
2 people found
this helpful
The letting shop in Chelmsford are a total waste of time!! We applied for a tenancy at 59 the green, Melbourne and were charged £430 for referencing.... With this my partner has only been employed for 2 months and self employed before that, we was told that he would need 2 years of accounts for us to get the property which we provided and yet they still turnt us away! It took 4 weeks and us to call them to get an answer from them of which the staff were rude and unhelpful and unwilling to ...
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What agent could do to change your mind?
The letting shop in Chelmsford are a total waste of time!! We applied for a tenancy at 59 the green, Melbourne and were charged ‚£430 for referencing.... With this my partner has only been employed for 2 months and self employed before that, we was told that he would need 2 years of accounts for us to get the property which we provided and yet they still turnt us away! It took 4 weeks and us to call them to get an answer from them of which the staff were rude and unhelpful and unwilling to help in anyway! A complete waste of our time and money and I would advise anyone to stay away! Look else were! They are only after your money, we have since found a new property which only took 4 days to reference at half that price! And they needed NOTHING from my partner! A total waste of space! STAY AWAY!!!!!
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Jan 20,2013
Minithumbdown
By:
Jan 20,2013
3 people found
this helpful
I would advise anyone to avoid, over priced fees and a charging of £150 to renew your tenancy agreement, which they call an admin fee! 3months property inspections and will enter even with you out! Money and paperwork going missing and rude staff. Once you leave the property don\'t expect to get you deposit back and once they know your leaving they really couldn\'t be less helpful. I\'m glad I no longer have to put up with them and would advise you think twice before using....
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Jul 16,2010
Minithumbdown
By:
Jul 16,2010
3 people found
this helpful
They are over priced - charging ...
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Nov 21,2008
Minithumbdown
By:
Nov 21,2008
4 people found
this helpful
Dealing with this company is hideous! after 7months of complaints they've managed to sort out NOTHING! I would advise anyone thinking of using them to stay well clear! There fees are overpriced and the spill they give on a place is total rubbish, after continues lies from them we have now had to refuse paying the rent in order of them sorting out the problems, I understand estate agents don't have the best reputation but these people really take the piss!!!!!...
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2-4 Headgate,, Colchester CO1 1NT
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36 Broadwater Road, Worthing BN14 8AG
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