“For starters they never sent us an inventory so after ......”

Feb 22,2015
Minithumbdown
By: 'The mug!'
Feb 22,2015
0 people found
this helpful
For starters they never sent us an inventory so after the third month we stopped asking. The shower in the property leaked so they sent 5 different people out to fix it and every time they sent some idiots who had no idea what they were ...
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Comment on agent fees
‚£150 for signing a new contract to stay for another year. Every time I got a phone call to say it was ready to sign I went in, only to be told it was not ready!!!!! This happened 3times I just can't believe how little communication goes on within this complaint.
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“after moving in to a flat it all started to ......”

Jan 08,2015
Minithumbdown
By: 'listerofsmeg'
Jan 08,2015
0 people found
this helpful
after moving in to a flat it all started to go bad few problems in the places i was renting after years of pointing it out to them nothing ever got done i got charged for pointing out so much think it was to shut ...
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What agent could do to change your mind?
close down !!
Attached Filesnbsp;
Comment on agent fees
over chargeing , to much for what they do , very poor
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“This company is terrible. We moved into a house where ......”

Apr 09,2014
Minithumbdown
By: 'Abbey'
Apr 09,2014
0 people found
this helpful
This company is terrible. We moved into a house where the back door glass is broken, there's no kitchen draws, the sink in the kitchen is collapsing and the sink in the bathroom is falling off the wall. After being promised the repairs would be ...
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What agent could do to change your mind?
Start caring about your customers, if not, shut down the company.
Attached Filesnbsp;
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“This agent is trying to extract more fees than they ......”

Oct 15,2013
Minithumbdown
By: 'Mike'
Oct 15,2013
2 people found
this helpful
This agent is trying to extract more fees than they are entitled. After finding a tenant for their fee, who was then happy with staying in the property for longer than the original year's contract, the system they followed was to give the tenant notice ...
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“Avoid them as far as you possibly can! All the ......”

Mar 21,2013
Minithumbdown
By: 'Jo'
Mar 21,2013
3 people found
this helpful
Avoid them as far as you possibly can! All the other bad reviews I read on here made me smile, because it made me realise I am not the only one who has trouble dealing with them. It is all true. They are friendly until ...
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“The letting shop in Chelmsford are a total waste of ......”

Mar 11,2013
Minithumbdown
By: 'Candice pettitt'
Mar 11,2013
2 people found
this helpful
The letting shop in Chelmsford are a total waste of time!! We applied for a tenancy at 59 the green, Melbourne and were charged £430 for referencing.... With this my partner has only been employed for 2 months and self employed before that, we was told that he ...
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What agent could do to change your mind?
The letting shop in Chelmsford are a total waste of time!! We applied for a tenancy at 59 the green, Melbourne and were charged ‚£430 for referencing.... With this my partner has only been employed for 2 months and self employed before that, we was told that he would need 2 years of accounts for us to get the property which we provided and yet they still turnt us away! It took 4 weeks and us to call them to get an answer from them of which the staff were rude and unhelpful and unwilling to help in anyway! A complete waste of our time and money and I would advise anyone to stay away! Look else were! They are only after your money, we have since found a new property which only took 4 days to reference at half that price! And they needed NOTHING from my partner! A total waste of space! STAY AWAY!!!!!
Attached Filesnbsp;
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“I would advise anyone to avoid, over priced fees and ......”

Jan 20,2013
Minithumbdown
By: 'Bug7297'
Jan 20,2013
3 people found
this helpful
I would advise anyone to avoid, over priced fees and a charging of £150 to renew your tenancy agreement, which they call an admin fee! 3months property inspections and will enter even with you out! Money and paperwork going missing and rude staff. Once you leave ...
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“They are over priced - charging ...”

Jul 16,2010
Minithumbdown
By: 'Longinous'
Jul 16,2010
3 people found
this helpful
They are over priced - charging ...
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“Dealing with this company is hideous! after 7months of complaints ......”

Nov 21,2008
Minithumbdown
By: 'skooze'
Nov 21,2008
4 people found
this helpful
Dealing with this company is hideous! after 7months of complaints they've managed to sort out NOTHING! I would advise anyone thinking of using them to stay well clear! There fees are overpriced and the spill they give on a place is total rubbish, after continues ...
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No fees information available
Kindly note that legally, letting agents needs to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents needs to keep this information up to date and precise on allAgents, either in the Fees Tab Section on your profile page or within the property description.

Complaints Procedure

No procedure available.

Awards won by The Letting Shop

Individual Branch Awards


Colchester
2-4 Headgate,, Colchester CO1 1NT
(1)
Worthing
36 Broadwater Road, Worthing BN14 8AG
(3)


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