The Letting Game
4.8/5, 398 reviews
95% recommended
93% lettings valuation accuracy
97% lettings fee satisfaction



Property Features

First opened in 2009, The Letting Game offers Bristol landlords and tenants an award-winning letting and property management service, and we are proud to be widely regarded as the number 1 letting agents and property management company in Bristol.The Letting Game’s service led values and modern approach differs from the ... show more First opened in 2009, The Letting Game offers Bristol landlords and tenants an award-winning letting and property management service, and we are proud to be widely regarded as the number 1 letting agents and property management company in Bristol.

The Letting Game’s service led values and modern approach differs from the norm. Our philosophy of bringing the very best tenants to our ever loyal landlords has never changed and has been a catalyst for our success.

We offer services to both the professional and student letting markets in Bristol.

Our team is 23 strong, and we are ecstatic to have been voted the best letting agent in Bristol for two years running (2018 and 2019). All our staff have either passed or are working towards passing their Level 3 Award in lettings and property management.

We take our service delivery extremely seriously, now boasting over 500 five star customer reviews. We are delighted to be known for our personal yet friendly approach, with quality communication being the backbone of our service.

We would love to work with you on the successful letting and/or management of your Bristol property.

Why use The Letting Game?

• Voted best letting agent in Bristol in both 2018 and 2019
• Over 500 five star customer reviews
• Very competitive fees - transparent with no surprises
• Licensed by ARLA Propertymark
• Recognised by the Government to represent the UK letting industry in the 2019 Parliamentary Review
• Specialist providers of corporate tenants
• Bristol’s busiest agent – letting more property in 2020 than any other agent (Source: Rightmove)
• Independent Bristol company covering every BS postcode
• Number 1 on Google – we get over 1500 website visits a week
• Official Partnerships with the UWE and Bristol Animal Rescue Centre

...left to get your reviews in for the
2021 allAgents Estate & Letting Agents Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 93% 97% £400 £3,594
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
233 2 133 17 0 0 0 0 15 0
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Images & Videos

“Great service and always at the end of the li......”

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Jun 23,2021
Minithumbup
Howard
By: 'Nathan'
Jun 23,2021
0 people found
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Great service and always at the end of the line to help and talk you through the process and everyone I worked with was very helpful...
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“I have high expectations and TLG never let me......”

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Jun 22,2021
Minithumbup
Charley
Alex
By: 'J Darling'
Jun 22,2021
0 people found
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I have high expectations and TLG never let me down. This is my forth let with TLG and they just keep getting better at what they do. Always a good sign when senior management are still working for the company years later and the Managing ...
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“The letting process has been very direct, str......”

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Jun 11,2021
Minithumbup
Elizabeth
By: 'Dario'
Jun 11,2021
0 people found
this helpful
The letting process has been very direct, straightforward, and overall a very positive experience. All the Letting Game staff whom we have interacted have been incredibly supportive and attentive throughout the letting process. They have constantly listened to our requirements and further details of our ...
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“Fantastic...”

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Jun 10,2021
Minithumbup
Matthew
Beth
By: 'N williams'
Jun 10,2021
0 people found
this helpful
As I hadnt rented for years, I found this process very daunting.. but I was made to feel very relaxed and supported. Fantastic company to use Really professional friendly team. Offered support through every step. Not pushy salesmanship. Kept in contact with any queries I ...
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“Fab service for lettings...”

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Jun 08,2021
Minithumbup
Maya
By: 'Waliur Rahman'
Jun 08,2021
1 people found
this helpful
As a local landlord I'm really happy with the service received for both tenants and I. Keep up the good work team!...
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“Good letting agency in Bristol!...”

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Jun 07,2021
Minithumbup
Tia
By: 'Frans'
Jun 07,2021
0 people found
this helpful
Good letting agency in Bristol! Nice and attentive staff. The process from viewing the house to moving in was straightforward and went very smooth....
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“The whole process has been great and Tia espe......”

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Jun 07,2021
Minithumbup
Tia
By: 'Robyn'
Jun 07,2021
0 people found
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The whole process has been great and Tia especially has made us feel comfortable and helped us with any questions we had really swiftly, which has made this an enjoyable experience....
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“Tia was very helpful throughout the whole pro......”

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Jun 03,2021
Minithumbup
Tia
By: 'Tomson'
Jun 03,2021
0 people found
this helpful
Tia was very helpful throughout the whole process. Always got back to us at a good time and kept us updated all the way through...
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“Renting in Bristol...”

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Jun 01,2021
Minithumbup
Tia
By: 'Jelena'
Jun 01,2021
0 people found
this helpful
Tia was very professional and friendly. She communicated things clearly to us throughout the process of finding our new place and signing the contract. She would always reply quickly and made us feel at ease (as well as her colleagues I spoke with later on ...
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“From start to finish everything’s been great.......”

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May 29,2021
Minithumbup
Tia
By: 'Ollie'
May 29,2021
0 people found
this helpful
From start to finish everything’s been great. Very competent and personable, and much better than some other local agents that seem to look down their noses at you for asking questions! Tia has been a great help especially....
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“Good service...”

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May 28,2021
Minithumbup
George
By: 'Samira Simmons'
May 28,2021
0 people found
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The whole process from viewings to moving in went smoothly. Staff are friendly. We've had no issues so far so we would recommend...
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“I recommend The Letting Game...”

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May 28,2021
Minithumbup
George
By: 'Ciara'
May 28,2021
0 people found
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I cannot recommend The Letting Game and especially George enough! They have been so helpful and understanding with my move from London to Bristol. They have been on top of everything every steep of the way and have made the move and relocation so easy. ...
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“George and Shannon have both been very helpfu......”

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May 27,2021
Minithumbup
Shannon
George
By: 'tony Ryan'
May 27,2021
0 people found
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George and Shannon have both been very helpful, reliable and professional regarding renting my properties. Overall the Letting Game have managed my two properties very well keeping on top of repairs, regulations and upgrades required legally...
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“11/10 recommend...”

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May 26,2021
Minithumbdown
Matthew
Rebeka
By: 'Michael'
May 26,2021
0 people found
this helpful
Really happy with my experience with The Letting Game, from the get go Matt was really helpful and accommodating. He helped find a suitable property and didn't give up until we found somewhere. Then the referencing team were incredibly patient with me whilst I was ...
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“Very efficient & approachable...”

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May 26,2021
Minithumbup
By: 'Will'
May 26,2021
0 people found
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Very efficient & approachable when it comes to communication. All very clear what was needed from me as a tenant...
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“Thanks Letting Game and thanks Tia...”

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May 20,2021
Minithumbup
Tia
By: 'Subhasis'
May 20,2021
0 people found
this helpful
I thought I'd give my feedback about my experience with Letting Game so far. It would be positively biased mostly because of Tia Cousins. She showed us a property that we end up renting, and she was always prompt and professional by helping us with ...
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“I've been with TLG now for nearly seven years......”

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May 19,2021
Minithumbup
Elizabeth
By: 'Matt'
May 19,2021
0 people found
this helpful
I've been with TLG now for nearly seven years and they have managed my property extremely well. On the three occasions that tenants have given notice to leave, the property has been advertised and re-let within 3 days which is pretty damn reassuring for any landlord....
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“Smooth, easy, and friendly move. Beth showed ......”

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May 12,2021
Minithumbup
Elizabeth
Rebeka
By: 'Rita'
May 12,2021
0 people found
this helpful
Smooth, easy, and friendly move. Beth showed us around the property and gave us her full attention and support during the initial moving-in period, which made life so much easier! Becky helped us with the referencing process and was very friendly. We've been so impressed ...
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“Worst Agent in Bristol...”

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May 11,2021
Minithumbdown
By: 'Nia'
May 11,2021
0 people found
this helpful
I have never had such a bad experience with a letting agent in Bristol. From day 1 there were issues. When we arrived we found the property wasn't properly cleaned, there was food in the oven and the bins were filled with broken glass and various ...
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“Fast friendly and efficient and all at a very......”

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May 10,2021
Minithumbup
Elizabeth
By: 'David'
May 10,2021
0 people found
this helpful
Fast friendly and efficient and all at a very competitive price. I am not easily impressed but Elizabeth and her colleagues have been a delight to work with and manged to get the full asking price for my rental flat in less than a week. ...
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“Brilliant service from Matt and the other mem......”

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May 05,2021
Minithumbup
Matthew
By: 'Indi'
May 05,2021
0 people found
this helpful
Brilliant service from Matt and the other members of staff. Would definitely recommend. Made our entire experience easy and have helped with any problems that have Occurred...
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“Brilliant Tia!...”

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May 03,2021
Minithumbup
Tia
By: 'Tommy'
May 03,2021
0 people found
this helpful
We moved into our three bedroom flat. Tia was super helpful with answering our questions. Keeping us updated all the way through the process. Really friendly as well. Really happy with the house and the whole moving in process...
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“I was looking for a one bedroom flat, and dec......”

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Apr 30,2021
Minithumbup
Tia
By: 'Ashleigh West'
Apr 30,2021
0 people found
this helpful
I was looking for a one bedroom flat, and decided to book viewings with The Letting Game. Their service was so professional and Tia was helpful every step of the way, responding very fast to any quireies I had. The viewings and moving in process ...
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“Wonderful...”

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Apr 29,2021
Minithumbup
Tia
By: 'S'
Apr 29,2021
0 people found
this helpful
The Letting Game offer a wonderful service! As a first-time landlord they have been there every step of the way. I would highly recommend....
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“Very professional. Great service, the letting......”

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Apr 21,2021
Minithumbup
By: 'Comfort'
Apr 21,2021
0 people found
this helpful
Very professional. Great service, the letting experience is good and wouldn't have it any other way. Thank you to everyone at the letting game....
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“Five star service from Beth S at the letting ......”

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Apr 21,2021
Minithumbup
Elizabeth
By: 'Matt'
Apr 21,2021
0 people found
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Five star service from Beth S at the letting game. Would recommend them as a once house hunter. They had a good amount of properties. All good...
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“5 *...”

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Apr 15,2021
Minithumbup
Maya
Georgia
By: 'Aaron'
Apr 15,2021
0 people found
this helpful
Letting Game provide great service and the team response when you have a question, even when you leave a message or email. Maya was first class and very knowledgeableI. I won't hesitate to use The Letting Game again...
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“Quick and professionals. Booked us in for a v......”

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Apr 15,2021
Minithumbup
By: 'Lukacs'
Apr 15,2021
0 people found
this helpful
Quick and professionals. Booked us in for a viewing and sorted all paperwork out in just a few days. Many thanks...
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“Very knowledgable and responsive, the Letting......”

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Apr 14,2021
Minithumbup
Maya
By: 'Bridget'
Apr 14,2021
0 people found
this helpful
Very knowledgable and responsive, the Letting Game sourced so many good quality tenants (and very quickly) it was hard to choose....
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“Excellent, professional and responsive servic......”

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Apr 01,2021
Minithumbup
Elizabeth
Beth
By: 'Connor'
Apr 01,2021
0 people found
this helpful
Excellent, professional and responsive service. Elizabeth and Beth at The Letting Game are very professional and kind. I am a first time renter and they have been very helpful with getting everything set-up....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

The Letting Game, a Member of The
Property Ombudsman, aims to provide the highest standards of service to all our
customers. To ensure that your interests are safeguarded, a complaints
procedure has been introduced. This provides for the matter to be dealt with
internally by Mr Matthew Sweetman and in the event that we are not able to deal
with the issue to our mutual satisfaction, by reference to The Property
Ombudsman. If you believe you have a complaint,
please write in the first instance to the Matthew Sweetman at the address as
below:  Matthew SweetmanThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN. Your complaint will be acknowledged
within 24 hours but no longer than 3 working days, investigated thoroughly in
accordance with established in-house procedures and a formal reply will be sent
to you within 15 working days of receipt of your complaint.  If you are not satisfied with the
outcome of our initial investigation, you are provided with a further
opportunity to have the complaint reviewed by our Managing Director, at the
address given below: Jack HeadThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN.  



















































In the event that the final review as
detailed above still fails to satisfy your complaint, then you are at liberty
to have the matter referred to the The Property Ombudsman. We will submit our
file to the Ombudsman on request. You are also entitled to have your complaint
referred to the Ombudsman should we fail to deal with matters promptly or do not
comply with our in-house complaints procedure within 8 weeks from the date we
receive your written notification.
Last updated at 5:04 PM 05/09/2019 by allAgents

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The Letting Game