• Jack Head
    Jack Head
  • Samantha Urch
    Samantha Urch
  • Ben Giles
    Ben Giles
  • Claire Leeming
    Claire Leeming
  • Maya Joshi
    Maya Joshi
  • Harry Rawlinson
    Harry Rawlinson
  • Anna Sage
    Anna Sage
  • Sandra Arbuckle
    Sandra Arbuckle
  • Jamie Parnell
    Jamie Parnell
  • claim your profile
    Laura Davis
The Letting Game is a dynamic letting agent and property management specialist based in Bristol, with over 25 years experience in the property management and lettings market.

Our family run lettin
Read full description...The Letting Game is a dynamic letting agent and property management specialist based in Bristol, with over 25 years experience in the property management and lettings market.

Our family run letting agency has a modern approach to property management, whilst maintaining core traditional values, so you can be assured of a customer focused approach, to either finding your new home or by providing you with a hassle free letting that gives you peace of mind.
 
www.thelettinggame.co.uk Properties for sale
Properties for rent
Jul 19,2017
Minithumbup
Samantha Urch
Sandra Arbuckle
By: 'Jonathan and Katherine'
Jul 19,2017
1 people found
this helpful
After buying our first home and completely renovating it, my partner and I got the opportunity to work abroad. We were reluctant to rent out our new home, but The Letting Game assured us they would find professional and respectful tenants and would look after it whilst we were away. A year on, we are delighted we chose to trust The Letting Game. They have not only found us ideal tenants but provided us with an excellent service. When anything has arisen with the property Sandra, our personal pro...
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Comment on agent fees
Excellent value for money considering the personalised service!
Was this helpful? Yes
Jun 10,2017
Minithumbup
Maya Joshi
Ben Giles
By: 'Mr Nikhil Jethwa'
Jun 10,2017
0 people found
this helpful
I've used many letting agents in bristol. By far the Letting Game have been the most professional and helpful throughout the process. As I am busy with my daily job , Maya and Ben dealt with my property and did everything neccesary without any stress my end. I will not be using anyone else In future!...
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Was this helpful? Yes
Mar 27,2017
Minithumbup
By: 'Tim'
Mar 27,2017
0 people found
this helpful
I don't normally listen to sales chatter but when Ben phoned me he persuaded me to listen. He was very friendly and engaging and persuaded me to go with the Letting Game, and I am very glad I did. The house is a student let and I used to do it myself, but they just now take all the hassle out of finding new tenants and doing all the paperwork. I have nothing but good to say about the Letting Game. They are efficient and keep me informed of progress. I have no intention of going anywhere else...
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Was this helpful? Yes
Mar 07,2017
Minithumbup
By: 'Dan'
Mar 07,2017
0 people found
this helpful
I've let properties with The Letting Game for several years. Everyone I've worked with have been consistently professional, efficient and friendly. I would definitely recommend....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 27,2017
Minithumbup
Jack Head
Ben Giles
By: 'TSalinas'
Feb 27,2017
0 people found
this helpful
As a landlord, I feel totally safe in their hands! I have been relying on the Letting Game for the last 8 years, of which the last 6 from overseas. The staff are amazingly reactive (they usually respond to my emails within 24 hours), highly professional and friendly. Any maintenance issues are reported to me quickly and best solutions are proactively proposed. Excellent service!...
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Comment on agent fees
Fees are fair
Was this helpful? Yes
Feb 22,2017
Minithumbup
Ben Giles
By: 'Elle'
Feb 22,2017
0 people found
this helpful
The Letting Game and Ben in particular has always provided us with an excellent professional service and I would thoroughly recommend....
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Was this helpful? Yes
Feb 22,2017
Minithumbup
Ben Giles
By: 'Neil and Amanda'
Feb 22,2017
0 people found
this helpful
Very happy with service received from The Letting Game . We used tenant find only and have been happy with our tenants. Ben was always honest and professional and kept us up to date. Recommended....
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Comment on agent fees
Comparable with other agents.
Was this helpful? Yes
Feb 22,2017
Minithumbup
Ben Giles
Claire Leeming
By: 'Fiona Jackson'
Feb 22,2017
0 people found
this helpful
Professional, friendly and efficient. I have always been impressed with how quickly and easily they have dealt with all the paperwork and in finding new tenants. They seem to attract high calibre, professional, and reliable tenants and are very efficient at turning around new tenancies. Would highly recommend them and the team working at the Letting Game....
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Comment on agent fees
Fair
Was this helpful? Yes
Feb 17,2017
Minithumbup
Maya Joshi
Ben Giles
By: 'Jun'
Feb 17,2017
0 people found
this helpful
Maya and Ben and the team have been very helpful and professional. I have been a client of them for years. They give precise valuation and good suggestions and supports. I recommend without hesitation....
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Was this helpful? Yes
Feb 17,2017
Minithumbup
Samantha Urch
Claire Leeming
By: 'Bob 'Orrible'
Feb 17,2017
0 people found
this helpful
I am very pleased with the service from the Letting Game - from finding tenants through to follow up on queries etc. They make the experience as painless as possible....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Feb 16,2017
Minithumbup
Jack Head
Claire Leeming
By: 'Tony Dyer'
Feb 16,2017
0 people found
this helpful
I have always found the Letting Game very efficient and professional, would highly recommend them for all landlords and tennants....
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Was this helpful? Yes
Feb 15,2017
Minithumbup
Jack Head
Ben Giles
By: 'A very happy landlord'
Feb 15,2017
0 people found
this helpful
Within 24 hours of speaking with Jack, of our frustration of agents not being able to to rent our house, Ben arrived to look at our property. 24 hours later a deal was signed for a tennant who.moved in the next day. That was 2 and a half years ago. The propert has been a 100% occupied eversince. Thank you The Letting Game...
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Comment on agent fees
The fees for fully managed are excelllent. We have not had to talk with any tennant, everything has been done effortlessly as far as we are concerned by The Letting Game.
Was this helpful? Yes
Feb 13,2017
Minithumbup
Jack Head
Ben Giles
By: 'Sarah B'
Feb 13,2017
0 people found
this helpful
Living abroad and trying to manage a property in the UK can be difficult. I needed a trustworthy agent who would go that extra mile for me which Jack and Ben at The Letting Game have done. They offer a bespoke service depending on your needs and I am delighted with the level of support and advice they have given me all of which comes at a reasonable price. I would highly recommend them and wouldn't work with anyone else now....
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Comment on agent fees
Excellent
Was this helpful? Yes
Feb 13,2017
Minithumbup
By: 'number 1'
Feb 13,2017
0 people found
this helpful
Jack and his team have always been on hand through the whole process in helping us to let our flats they have been honest, to myself and to the prospective tenant. The letting game will keep you up to date with all the new legislation and make sure as a landlord that we keep our building up to date on repairs, and ensure the tenants are satisfied on their living accommodation, can not thank them enough for balancing the two ensure a great relationship between all parties....
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Comment on agent fees
fair
Was this helpful? Yes
Feb 10,2017
Minithumbup
By: 'Lynne'
Feb 10,2017
0 people found
this helpful
I have used The Letting Game for many years now. I found that they are all efficient, helpful and delightful to work with and if anything their service over the years has improved as they have grown. I have no hesitation in recommending them....
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Comment on agent fees
I manage all my properties and so only pay a letting fee which is fine.
Was this helpful? Yes
Oct 05,2016
Minithumbup
Maya Joshi
By: 'Juliette'
Oct 05,2016
0 people found
this helpful
I had a matter of weeks to find somewhere new to rent that had conditions - access to school and work and still central to family and amenities etc... I viewed the perfect property and the rest of the process was made very simple, smooth and efficient by both Maya and Lucy with their intelligent and cheery customer service. I would recommend anyone on the hunt for a rented property to give the girls a call. Superheroes are hard to find!...
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Comment on agent fees
No one likes paying agency fees. It is what it is.
Was this helpful? Yes
Aug 23,2016
Minithumbup
Maya Joshi
By: 'Louise'
Aug 23,2016
0 people found
this helpful
I found Maya and the team friendly, efficient and helpful. Thank you for your great team work and help. Louise...
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Was this helpful? Yes
Jun 22,2016
Minithumbup
Samantha Urch
By: 'HappyTenant2016'
Jun 22,2016
0 people found
this helpful
My husband and I have just finished dealing with the Letting Game who were the managed agents appointed by our landlord to manage the house they were renting out. The Letting Game have been efficient at answering any queries we have as tenants, have been excellent at managing our expectations and returned our deposit back to us via the deposit scheme quickly and efficiently. I would not hesitate in recommending them to manage your property...
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Comment on agent fees
Fair market rate
Was this helpful? Yes
Jun 01,2016
Minithumbup
By: 'Christopher Lewis'
Jun 01,2016
0 people found
this helpful
My partner and I had a very pleasant experience securing a property through The Letting Game with the help of Claire Eastwood. She helped guide us through the application process clearly and was very patient and understanding throughout. Highly recommended staff member and letting agency....
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Was this helpful? Yes
Apr 04,2016
Minithumbup
Jack Head
By: 'Revd Carol Hill'
Apr 04,2016
0 people found
this helpful
On the death of my father I tried to manage three flats and two shops so that my mother had a guaranteed income. I soon realised just how complex and time-consuming property management is. I did have a manager, for one property, but the services was very poor, and I got a bit disillusioned about the industry. However, the best thing I ever did was to meet with Jack Head who viewed the properties and gave me sound advice and positive feedback for the future. The Letting Game were engaged an...
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Comment on agent fees
Good, fair fees.
Was this helpful? Yes
Apr 01,2016
Minithumbup
By: 'Rebecca (Becky)'
Apr 01,2016
0 people found
this helpful
I am very impressed with Becky, she has done a really good job at managing an issue with my flat which has involved an unnecessary range of people and infuriating delays. Her calm persistence now means we have a resolution in sight....
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Comment on agent fees
Fair
Was this helpful? Yes
Feb 26,2016
Minithumbup
Samantha Urch
By: 'Redland'
Feb 26,2016
0 people found
this helpful
We used the letting game for our two lodgers. The staff are quick, friendly and professional. I was considering using spare room or something similar so I wouldn't have to deal with external people and have viewings all the time. They have however selected the applicants carefully and 2/3 viewings ended in a contract. It was such an easy process and I was impressed with the whole team so much that I would not consider using any other estate agent! They even facilitated for me to meet the tenant...
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Comment on agent fees
great value fees
Was this helpful? Yes
Nov 03,2015
Minithumbup
Samantha Urch
By: 'Steve'
Nov 03,2015
0 people found
this helpful
We own several properties & have been using the Letting Game for 3 years, we always find them quick, helpful & efficient at finding us tenants, which is why we keep using them. Overall they provide an excellent service....
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Was this helpful? Yes
Jul 31,2015
Minithumbup
Jack Head
Samantha Urch
By: 'Kathy Russell'
Jul 31,2015
0 people found
this helpful
Jack was able to meet me at a time convenient as I have a long way to travel to the property. He took the details on Monday and the flat was let by Friday. The dealings with the Agency has been very professional and friendly. I have used them before and will use them again. I can wholehearted recommend The Letting Game....
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Comment on agent fees
We got the right tenants quickly - so I am happy that their fees were warranted.
Was this helpful? Yes
Jul 10,2015
Minithumbup
Ben Giles
Maya Joshi
By: 'Sarkis Salleh'
Jul 10,2015
0 people found
this helpful
In less than 24 hours of speaking to the letting game - 8 viewings - 5 offers and 75 more a month all for a very reasonable price what more could a landlord ask for?!...
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Was this helpful? Yes
Jul 04,2015
Minithumbup
By: 'EBourne'
Jul 04,2015
0 people found
this helpful
I have used the Letting Game on a number of occasions to find tenants for my rental properties. On each occasion they have been extremely professional, kept me very well informed and have found me excellent tenants within 1-3 days. I would thoroughly recommend them....
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Was this helpful? Yes
Jun 01,2015
Minithumbup
Maya Joshi
By: 'Helen'
Jun 01,2015
0 people found
this helpful
I have dealt with The Letting Game as both a landlord and a tenant and I have found them very professional and efficient in their work. I think what sets them apart from the many letting agents out there is that they do everything with a friendly and personal touch which makes what could be a stressful situation easy and reassuring. I wouldn't hesitate to recommend them to anyone thinking of letting their property or renting one of the properties on their books. Thank you again Maya, Amy, Sam, F...
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Comment on agent fees
They were spot on with the rental value and I found their fees were good value for the excellent service I received.
Was this helpful? Yes
May 08,2015
Minithumbup
By: 'Nigel'
May 08,2015
0 people found
this helpful
This is my first property and I still cannot believe how easy the Letting Game's team have made it for me. All my tenants have been happy and the Letting Game have done what they promised. No hidden extras. I recommend them to anyone....
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Was this helpful? Yes
Mar 19,2015
Minithumbup
Ben Giles
By: 'Martin and Nicky'
Mar 19,2015
0 people found
this helpful
We met with Ben Giles, who showed us around the property. He was very personable whilst remaining professional and extremely knowledgeable about the property and surrounding area. He was flexible in his approach and negotiated several points between ourselves and the landlord including the installation of a catflap! (Have to mention the landlord here as also being a flexible and personable person). Once the offer was made, the lettinggame (and Ben in particular) were prompt and supportive. I fou...
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Comment on agent fees
The fees were reasonable and within acceptable parameters.
Was this helpful? Yes
Mar 10,2015
Minithumbup
Claire Leeming
Jack Head
By: 'Andrew Parry'
Mar 10,2015
0 people found
this helpful
The team at The Letting Game (Claire, Jack, Fred, Samantha) have been very good at managing property repairs, dealing with problem tenants and keeping me informed throughout. I would have no hesitation recommending them....
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Was this helpful? Yes

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Agent Fees

http://www.thelettinggame.co.uk/Content/Landlords.aspx
Last updated at 11:23 AM 17/02/2016 by allAgents

Complaints Procedure

The Letting Game, a Member of The
Property Ombudsman, aims to provide the highest standards of service to all our
customers. To ensure that your interests are safeguarded, a complaints
procedure has been introduced. This provides for the matter to be dealt with
internally by Mr Matthew Sweetman and in the event that we are not able to deal
with the issue to our mutual satisfaction, by reference to The Property
Ombudsman. If you believe you have a complaint,
please write in the first instance to the Matthew Sweetman at the address as
below:  Matthew SweetmanThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN. Your complaint will be acknowledged
within 24 hours but no longer than 3 working days, investigated thoroughly in
accordance with established in-house procedures and a formal reply will be sent
to you within 15 working days of receipt of your complaint.  If you are not satisfied with the
outcome of our initial investigation, you are provided with a further
opportunity to have the complaint reviewed by our Managing Director, at the
address given below: Jack HeadThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN.  



















































In the event that the final review as
detailed above still fails to satisfy your complaint, then you are at liberty
to have the matter referred to the The Property Ombudsman. We will submit our
file to the Ombudsman on request. You are also entitled to have your complaint
referred to the Ombudsman should we fail to deal with matters promptly or do not
comply with our in-house complaints procedure within 8 weeks from the date we
receive your written notification.
Last updated at 11:23 AM 17/02/2016 by allAgents

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Henleaze House, Harbury Road, Bristol BS9 4PN
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