The Letting Game
4.8/5, 323 reviews
97% recommended
93% lettings valuation accuracy
97% lettings fee satisfaction
First opened in 2009, The Letting Game offers Bristol landlords and tenants an award-winning letting and property management service, and we are proud to be widely regarded as the number 1 letting agents and property management company in Bristol.The Letting Game’s service led values and modern approach differs from the ... show more First opened in 2009, The Letting Game offers Bristol landlords and tenants an award-winning letting and property management service, and we are proud to be widely regarded as the number 1 letting agents and property management company in Bristol.

The Letting Game’s service led values and modern approach differs from the norm. Our philosophy of bringing the very best tenants to our ever loyal landlords has never changed and has been a catalyst for our success.

We offer services to both the professional and student letting markets in Bristol.

Our team is 23 strong, and we are ecstatic to have been voted the best letting agent in Bristol for two years running (2018 and 2019). All our staff have either passed or are working towards passing their Level 3 Award in lettings and property management.

We take our service delivery extremely seriously, now boasting over 500 five star customer reviews. We are delighted to be known for our personal yet friendly approach, with quality communication being the backbone of our service.

We would love to work with you on the successful letting and/or management of your Bristol property.

Why use The Letting Game?

• Voted best letting agent in Bristol in both 2018 and 2019
• Over 500 five star customer reviews
• Very competitive fees - transparent with no surprises
• Licensed by ARLA Propertymark
• Recognised by the Government to represent the UK letting industry in the 2019 Parliamentary Review
• Specialist providers of corporate tenants
• Bristol’s busiest agent – letting more property in 2020 than any other agent (Source: Rightmove)
• Independent Bristol company covering every BS postcode
• Number 1 on Google – we get over 1500 website visits a week
• Official Partnerships with the UWE and Bristol Animal Rescue Centre
Letting Agent Bristol The Letting Game

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 93% 97% £400 £2,970
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
211 1 87 10 0 0 0 0 14 0
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“A terrible tenancy...”

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Oct 07,2020
Minithumbdown
By: 'Georgie'
Oct 07,2020
0 people found
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During my tenancy with the Letting Game I found the communication poor. They often did not action or took time to action our requests for things to be fixed, such as the oven and leaking shower. A bed was not provided at the start of ...
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“Excellent Service...”

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Aug 24,2020
Minithumbdown
Maya
Georgia
By: 'Carol Koehli'
Aug 24,2020
0 people found
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Maya, Georgia and all the staff were very professional, personable and effective at letting my property very quickly. Can't fault the service....
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“Great experience...”

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Aug 20,2020
Minithumbup
Maya
Matthew
By: 'Mohammed Akhtar'
Aug 20,2020
0 people found
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The non-salesy approach was refreshing from the get go and once I had decided to go ahead with The Letting Game, the process of letting my second home was smooth and hassle free....
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“Beth Haines was Great, she provided really go......”

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Aug 19,2020
Minithumbup
Beth
By: 'Lucia Mercato'
Aug 19,2020
0 people found
this helpful
Beth Haines was Great, she provided really good customer service. A great telephone manner over the phone. I am pleased with the service of this company. Thank you....
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“Excellent experience, professional throughout......”

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Aug 19,2020
Minithumbup
Maya
By: 'Maddy Hessey'
Aug 19,2020
0 people found
this helpful
Excellent experience, professional throughout. Very impressed with the service we recieved and We would definitely recommend the letting Game to others....
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“EXCELLENT SERVICE - From day one, this was fi......”

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Aug 19,2020
Minithumbup
By: 'Andrew Bailey'
Aug 19,2020
0 people found
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EXCELLENT SERVICE - From day one, this was first class customer service and they dealt with my tenancy so well. I would highly recommend renting from this agency again....
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“Excellent...”

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Aug 19,2020
Minithumbup
Mel
By: 'Oliver'
Aug 19,2020
0 people found
this helpful
Mel is always happy to help and will go above and beyond to provide the very best service. An agent who's friendly, approachable and truly different from the rest....
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“Very happy with the service provided by Ben a......”

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Aug 19,2020
Minithumbup
Maya
By: 'Ben Smith'
Aug 19,2020
0 people found
this helpful
Very happy with the service provided by Ben and Maya whilst letting my property through The Letting Game. They made it a very easy and stress-free process!...
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“Beth was extremely helpful and professional o......”

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Aug 18,2020
Minithumbup
Elizabeth
By: 'Raman barker'
Aug 18,2020
0 people found
this helpful
Beth was extremely helpful and professional over the phone. No matter what question I had, she would always be able to answer with great advice....
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“very good attentive staff...”

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Aug 17,2020
Minithumbup
Matthew
By: 'elena'
Aug 17,2020
0 people found
this helpful
from the first minutes of our meeting, we felt Ben's attentive attitude. In all situations, when finding a tenant, we received quick and clear answers...
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“Five Stars Service...”

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Aug 17,2020
Minithumbup
Maya
By: 'Ali Singer'
Aug 17,2020
0 people found
this helpful
Efficient, thorough and knowledgable. A fantastic team who should be proud of the service they provide. We would not hesitate to return to The Letting Game with future commissions, well done to Maya and the team....
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“A fantastic experience letting out our studen......”

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Aug 12,2020
Minithumbup
By: 'Hannah Doyle'
Aug 12,2020
0 people found
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A fantastic experience letting out our student house. Great advice from Ben and a smooth process from start to finish....
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“I couldn’t be happier!...”

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Aug 11,2020
Minithumbup
By: 'Katie Armitage'
Aug 11,2020
0 people found
this helpful
I couldn’t be happier than the service I have received from The Letting Game. From the very beginning they were head and shoulders above the competition - nothing was too much trouble. They gave me fantastic advice as a landlord and we’re able ...
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“Exceptional and smooth service through out, e......”

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Aug 11,2020
Minithumbup
Maya
By: 'Charlotte Smith'
Aug 11,2020
0 people found
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Exceptional and smooth service through out, extremely pleased with my new tenants. I will recommend and definatly be a returning customer....
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“Excellent service, very helpful, and professi......”

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Aug 10,2020
Minithumbup
By: 'Paula skilton'
Aug 10,2020
0 people found
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Excellent service, very helpful, and professional, happy to go the extra mile! Would definitely recommend The Letting Game to my friends....
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“Ellie...”

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Aug 07,2020
Minithumbup
Maya
By: 'Ellie'
Aug 07,2020
0 people found
this helpful
Fantastic service all round! Maya let my property within a matter of days of marketing it, I had three prospective tenants to chose from. My tenants are very happy in the property and we’re also pleased with the communication and service provided by Maya’...
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“The letting game are a great letting agency, ......”

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Aug 07,2020
Minithumbup
Abigail
By: 'swoodhouse'
Aug 07,2020
0 people found
this helpful
The letting game are a great letting agency, they are honest, responsive accommodating and trustworthy. Abigail was our property manager and as tenants we couldn't have asked for more. Abigail was always happy to take our queries and work towards a mutually beneficial solution for ...
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“Excellent service...”

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Aug 06,2020
Minithumbup
Maya
By: 'Rebecca Whithead'
Aug 06,2020
0 people found
this helpful
Thank you the letting game for your professional service, quick and effective communication. You were transparent with me every step of the way. I would highly recommend this team....
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“Very genuine and professional team. Very help......”

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Aug 06,2020
Minithumbup
Maya
By: 'Clare Hardwell'
Aug 06,2020
0 people found
this helpful
Very genuine and professional team. Very helpful, considerate and keep me up to date and returned all correspondence within good time....
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“Excellent service throughout, I’m very please......”

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Aug 06,2020
Minithumbup
Maya
By: 'Rheanna Oliver'
Aug 06,2020
0 people found
this helpful
Excellent service throughout, I’m very pleased with the tenants. Maya has a very friendly, helpful and professional manner and has been exceptional in helping me find the right tenants....
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“Really pleased with the service I have receiv......”

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Aug 05,2020
Minithumbup
By: 'phil Jane'
Aug 05,2020
0 people found
this helpful
Really pleased with the service I have received. I let my Bishopston house out recently through The Letting Game and they achieved an additional £100 rent per month. It's now being managed and they have done a great job so far - their processes seem watertight....
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“Very helpful team...”

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Aug 05,2020
Minithumbup
By: 'V Smith'
Aug 05,2020
0 people found
this helpful
Had a very pleasant experience using The Letting Game the team were very helpful and quick to respond. Would highly recommend....
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“Beth was great in answering all my questions ......”

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Aug 05,2020
Minithumbup
Elizabeth
By: 'Alfie Clarke'
Aug 05,2020
0 people found
this helpful
Beth was great in answering all my questions (there were many!) and always came back to me in a quickly! She was great throughout the process!...
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“Beth was extremely helpful and fantastic to w......”

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Aug 05,2020
Minithumbup
Elizabeth
By: 'Luke Stevens'
Aug 05,2020
0 people found
this helpful
Beth was extremely helpful and fantastic to work with. A credit to your company and will recommend the letting game to friends and family...
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“Friendly and helpful...”

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Aug 05,2020
Minithumbup
Elizabeth
By: 'Lucy alice'
Aug 05,2020
0 people found
this helpful
Elizabeth was great in helping us secure a rental property as new time renters in Bristol. Very helpful and professional...
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“Easy from start to finish! Really happy wit......”

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Aug 05,2020
Minithumbup
Maya
By: 'H'
Aug 05,2020
0 people found
this helpful
Easy from start to finish! Really happy with the service, would definitely use them again. Thanks to Maya and the team!...
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“Would recommend using The Letting Game...”

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Aug 04,2020
Minithumbup
Beth
By: 'Emma'
Aug 04,2020
0 people found
this helpful
Just had a really good experience with the letting game when letting my property. Very friendly and reliable team. No fuss and was let very quickly. Dealt with Beth and she was super polite and professional. Will defo continue using. Thank you!...
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“I have dealt with Beth on a couple occasions,......”

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Aug 04,2020
Minithumbup
Beth
By: 'Josh Dean'
Aug 04,2020
0 people found
this helpful
I have dealt with Beth on a couple occasions, i have found her very helpful and she always comes back to us and ensures our needs have been met. Very impressed....
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“Thank you to Tia and Beth! Really impressed b......”

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Jun 03,2020
Minithumbup
Beth
Tia
By: 'Nalla Bantick'
Jun 03,2020
0 people found
this helpful
Thank you to Tia and Beth! Really impressed by the service that was provided and also the speed of everything! This was my first time renting alone and couldn't have gone any better! I was always updated of the progress of the flat I am ...
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“Very good and efficient service through a dif......”

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Apr 20,2020
Minithumbup
By: 'Emily Naish'
Apr 20,2020
0 people found
this helpful
Very good and efficient service through a difficult situation! Thanks for being understanding and working hard through the lockdown. Everyone in the admin team was friendly and helpful - really good service and would recommend....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

The Letting Game, a Member of The
Property Ombudsman, aims to provide the highest standards of service to all our
customers. To ensure that your interests are safeguarded, a complaints
procedure has been introduced. This provides for the matter to be dealt with
internally by Mr Matthew Sweetman and in the event that we are not able to deal
with the issue to our mutual satisfaction, by reference to The Property
Ombudsman. If you believe you have a complaint,
please write in the first instance to the Matthew Sweetman at the address as
below:  Matthew SweetmanThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN. Your complaint will be acknowledged
within 24 hours but no longer than 3 working days, investigated thoroughly in
accordance with established in-house procedures and a formal reply will be sent
to you within 15 working days of receipt of your complaint.  If you are not satisfied with the
outcome of our initial investigation, you are provided with a further
opportunity to have the complaint reviewed by our Managing Director, at the
address given below: Jack HeadThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN.  



















































In the event that the final review as
detailed above still fails to satisfy your complaint, then you are at liberty
to have the matter referred to the The Property Ombudsman. We will submit our
file to the Ombudsman on request. You are also entitled to have your complaint
referred to the Ombudsman should we fail to deal with matters promptly or do not
comply with our in-house complaints procedure within 8 weeks from the date we
receive your written notification.
Last updated at 5:04 PM 05/09/2019 by allAgents

Awards won by The Letting Game

Individual Branch Awards

Bristol, BS9


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The Letting Game