• Jack Head
    Jack Head
  • Samantha Derrett
    Samantha Derrett
  • Ben Giles
    Ben Giles
  • Claire Leeming
    Claire Leeming
  • Maya Joshi
    Maya Joshi
  • Lucy Harrold
    Lucy Harrold
  • Harry Rawlinson
    Harry Rawlinson
  • Anna Sage
    Anna Sage
  • Sandra Arbuckle
    Sandra Arbuckle
  • Jamie Parnell
    Jamie Parnell
The Letting Game is widely regarded as the number one letting agent and property management company in Bristol, we cover the whole of Bristol from three offices. We are proud to be ARLA accredited, choosing to be regulated in an unregulated industry. We specialise is providing our landlords with high quality, professional tenants. We also have a student lettings arm to our business, which includes a partnership with the University of the West of England.

When The Letting Game was born it was
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Properties for sale
Properties for rent
Mar 27,2017
Minithumbup
By:
Mar 27,2017
0 people found
this helpful
I don't normally listen to sales chatter but when Ben phoned me he persuaded me to listen. He was very friendly and engaging and persuaded me to go with the Letting Game, and I am very glad I did. The house is a student let and I used to do it myself, but they just now take all the hassle out of finding new tenants and doing all the paperwork. I have nothing but good to say about the Letting Game. They are efficient and keep me informed of progress. I have no intention of going anywhere else...
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Mar 07,2017
Minithumbup
By:
Mar 07,2017
0 people found
this helpful
I've let properties with The Letting Game for several years. Everyone I've worked with have been consistently professional, efficient and friendly. I would definitely recommend....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 27,2017
Minithumbup
Jack Head
Ben Giles
By:
Feb 27,2017
0 people found
this helpful
As a landlord, I feel totally safe in their hands! I have been relying on the Letting Game for the last 8 years, of which the last 6 from overseas. The staff are amazingly reactive (they usually respond to my emails within 24 hours), highly professional and friendly. Any maintenance issues are reported to me quickly and best solutions are proactively proposed. Excellent service!...
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Comment on agent fees
Fees are fair
Was this helpful? Yes
Feb 22,2017
Minithumbup
Ben Giles
By:
Feb 22,2017
0 people found
this helpful
The Letting Game and Ben in particular has always provided us with an excellent professional service and I would thoroughly recommend....
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Feb 22,2017
Minithumbup
Ben Giles
By:
Feb 22,2017
0 people found
this helpful
Very happy with service received from The Letting Game . We used tenant find only and have been happy with our tenants. Ben was always honest and professional and kept us up to date. Recommended....
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Comment on agent fees
Comparable with other agents.
Was this helpful? Yes
Feb 22,2017
Minithumbup
Ben Giles
Claire Leeming
By:
Feb 22,2017
0 people found
this helpful
Professional, friendly and efficient. I have always been impressed with how quickly and easily they have dealt with all the paperwork and in finding new tenants. They seem to attract high calibre, professional, and reliable tenants and are very efficient at turning around new tenancies. Would highly recommend them and the team working at the Letting Game....
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Comment on agent fees
Fair
Was this helpful? Yes
Feb 17,2017
Minithumbup
Maya Joshi
Ben Giles
By:
Feb 17,2017
0 people found
this helpful
Maya and Ben and the team have been very helpful and professional. I have been a client of them for years. They give precise valuation and good suggestions and supports. I recommend without hesitation....
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Was this helpful? Yes
Feb 17,2017
Minithumbup
Samantha Derrett
Claire Leeming
By:
Feb 17,2017
0 people found
this helpful
I am very pleased with the service from the Letting Game - from finding tenants through to follow up on queries etc. They make the experience as painless as possible....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Feb 16,2017
Minithumbup
Jack Head
Claire Leeming
By:
Feb 16,2017
0 people found
this helpful
I have always found the Letting Game very efficient and professional, would highly recommend them for all landlords and tennants....
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Feb 15,2017
Minithumbup
Jack Head
Ben Giles
By:
Feb 15,2017
0 people found
this helpful
Within 24 hours of speaking with Jack, of our frustration of agents not being able to to rent our house, Ben arrived to look at our property. 24 hours later a deal was signed for a tennant who.moved in the next day. That was 2 and a half years ago. The propert has been a 100% occupied eversince. Thank you The Letting Game...
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Comment on agent fees
The fees for fully managed are excelllent. We have not had to talk with any tennant, everything has been done effortlessly as far as we are concerned by The Letting Game.
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Feb 13,2017
Minithumbup
Jack Head
Ben Giles
By:
Feb 13,2017
0 people found
this helpful
Living abroad and trying to manage a property in the UK can be difficult. I needed a trustworthy agent who would go that extra mile for me which Jack and Ben at The Letting Game have done. They offer a bespoke service depending on your needs and I am delighted with the level of support and advice they have given me all of which comes at a reasonable price. I would highly recommend them and wouldn't work with anyone else now....
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Comment on agent fees
Excellent
Was this helpful? Yes
Feb 13,2017
Minithumbdown
By:
Feb 13,2017
0 people found
this helpful
Jack and his team have always been on hand through the whole process in helping us to let our flats they have been honest, to myself and to the prospective tenant. The letting game will keep you up to date with all the new legislation and make sure as a landlord that we keep our building up to date on repairs, and ensure the tenants are satisfied on their living accommodation, can not thank them enough for balancing the two ensure a great relationship between all parties....
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Comment on agent fees
fair
Was this helpful? Yes
Feb 10,2017
Minithumbup
By:
Feb 10,2017
0 people found
this helpful
I have used The Letting Game for many years now. I found that they are all efficient, helpful and delightful to work with and if anything their service over the years has improved as they have grown. I have no hesitation in recommending them....
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Comment on agent fees
I manage all my properties and so only pay a letting fee which is fine.
Was this helpful? Yes
Oct 05,2016
Minithumbup
Maya Joshi
Lucy Harrold
By:
Oct 05,2016
0 people found
this helpful
I had a matter of weeks to find somewhere new to rent that had conditions - access to school and work and still central to family and amenities etc... I viewed the perfect property and the rest of the process was made very simple, smooth and efficient by both Maya and Lucy with their intelligent and cheery customer service. I would recommend anyone on the hunt for a rented property to give the girls a call. Superheroes are hard to find!...
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Comment on agent fees
No one likes paying agency fees. It is what it is.
Was this helpful? Yes
Aug 23,2016
Minithumbup
Maya Joshi
By:
Aug 23,2016
0 people found
this helpful
I found Maya and the team friendly, efficient and helpful. Thank you for your great team work and help. Louise...
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Jun 22,2016
Minithumbup
Samantha Derrett
By:
Jun 22,2016
0 people found
this helpful
My husband and I have just finished dealing with the Letting Game who were the managed agents appointed by our landlord to manage the house they were renting out. The Letting Game have been efficient at answering any queries we have as tenants, have been excellent at managing our expectations and returned our deposit back to us via the deposit scheme quickly and efficiently. I would not hesitate in recommending them to manage your property...
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Comment on agent fees
Fair market rate
Was this helpful? Yes
Jun 01,2016
Minithumbup
By:
Jun 01,2016
0 people found
this helpful
My partner and I had a very pleasant experience securing a property through The Letting Game with the help of Claire Eastwood. She helped guide us through the application process clearly and was very patient and understanding throughout. Highly recommended staff member and letting agency....
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Apr 04,2016
Minithumbup
Jack Head
By:
Apr 04,2016
0 people found
this helpful
On the death of my father I tried to manage three flats and two shops so that my mother had a guaranteed income. I soon realised just how complex and time-consuming property management is. I did have a manager, for one property, but the services was very poor, and I got a bit disillusioned about the industry. However, the best thing I ever did was to meet with Jack Head who viewed the properties and gave me sound advice and positive feedback for the future. The Letting Game were engaged an...
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Comment on agent fees
Good, fair fees.
Was this helpful? Yes
Apr 01,2016
Minithumbup
By:
Apr 01,2016
0 people found
this helpful
I am very impressed with Becky, she has done a really good job at managing an issue with my flat which has involved an unnecessary range of people and infuriating delays. Her calm persistence now means we have a resolution in sight....
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Comment on agent fees
Fair
Was this helpful? Yes
Feb 26,2016
Minithumbup
Samantha Derrett
By:
Feb 26,2016
0 people found
this helpful
We used the letting game for our two lodgers. The staff are quick, friendly and professional. I was considering using spare room or something similar so I wouldn't have to deal with external people and have viewings all the time. They have however selected the applicants carefully and 2/3 viewings ended in a contract. It was such an easy process and I was impressed with the whole team so much that I would not consider using any other estate agent! They even facilitated for me to meet the tenant...
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Comment on agent fees
great value fees
Was this helpful? Yes
Nov 03,2015
Minithumbup
Samantha Derrett
By:
Nov 03,2015
0 people found
this helpful
We own several properties & have been using the Letting Game for 3 years, we always find them quick, helpful & efficient at finding us tenants, which is why we keep using them. Overall they provide an excellent service....
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Was this helpful? Yes
Jul 31,2015
Minithumbup
Jack Head
Samantha Derrett
By:
Jul 31,2015
0 people found
this helpful
Jack was able to meet me at a time convenient as I have a long way to travel to the property. He took the details on Monday and the flat was let by Friday. The dealings with the Agency has been very professional and friendly. I have used them before and will use them again. I can wholehearted recommend The Letting Game....
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Comment on agent fees
We got the right tenants quickly - so I am happy that their fees were warranted.
Was this helpful? Yes
Jul 10,2015
Minithumbup
Ben Giles
Maya Joshi
By:
Jul 10,2015
0 people found
this helpful
In less than 24 hours of speaking to the letting game - 8 viewings - 5 offers and 75 more a month all for a very reasonable price what more could a landlord ask for?!...
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Jul 04,2015
Minithumbup
By:
Jul 04,2015
0 people found
this helpful
I have used the Letting Game on a number of occasions to find tenants for my rental properties. On each occasion they have been extremely professional, kept me very well informed and have found me excellent tenants within 1-3 days. I would thoroughly recommend them....
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Was this helpful? Yes
Jun 01,2015
Minithumbup
Maya Joshi
By:
Jun 01,2015
0 people found
this helpful
I have dealt with The Letting Game as both a landlord and a tenant and I have found them very professional and efficient in their work. I think what sets them apart from the many letting agents out there is that they do everything with a friendly and personal touch which makes what could be a stressful situation easy and reassuring. I wouldn't hesitate to recommend them to anyone thinking of letting their property or renting one of the properties on their books. Thank you again Maya, Amy, Sam, F...
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Comment on agent fees
They were spot on with the rental value and I found their fees were good value for the excellent service I received.
Was this helpful? Yes
May 08,2015
Minithumbup
By:
May 08,2015
0 people found
this helpful
This is my first property and I still cannot believe how easy the Letting Game's team have made it for me. All my tenants have been happy and the Letting Game have done what they promised. No hidden extras. I recommend them to anyone....
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Was this helpful? Yes
Mar 19,2015
Minithumbup
Ben Giles
By:
Mar 19,2015
0 people found
this helpful
We met with Ben Giles, who showed us around the property. He was very personable whilst remaining professional and extremely knowledgeable about the property and surrounding area. He was flexible in his approach and negotiated several points between ourselves and the landlord including the installation of a catflap! (Have to mention the landlord here as also being a flexible and personable person). Once the offer was made, the lettinggame (and Ben in particular) were prompt and supportive. I fou...
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Comment on agent fees
The fees were reasonable and within acceptable parameters.
Was this helpful? Yes
Mar 10,2015
Minithumbup
Claire Leeming
Jack Head
By:
Mar 10,2015
0 people found
this helpful
The team at The Letting Game (Claire, Jack, Fred, Samantha) have been very good at managing property repairs, dealing with problem tenants and keeping me informed throughout. I would have no hesitation recommending them....
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Was this helpful? Yes
Feb 18,2015
Minithumbup
By:
Feb 18,2015
0 people found
this helpful
Have enjoyed a positive experience from the Letting Game team. From start to finish of my tenancy i received good levels of communication and prompt responses and action with maintenance. Check out ran smoothly. all in all a good quality professional outfit i would reccommend....
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Was this helpful? Yes
Feb 06,2015
Minithumbdown
By:
Feb 06,2015
2 people found
this helpful
These agents are terrible. So bad that we had to take legal action against the Landlords and report The letting Game to The Property Ombudsman. And they may still face legal action following the Ombudsman's decision. We have been told lies, had verbal threats of eviction and been bullied by this organisation because they made promises to the landlord which were both immoral and incorrect. We have emails and voice recordings to prove this. Avoid them....
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What agent could do to change your mind?
Not lied been honest don\'t make promises you can\'t keep
Attached Files
Was this helpful? Yes
By: The Letting Game
Feb 15, 2015
View all comments (1)
This situation you refer to is complex and there are two sides to every story. We acknowledge your review but disagree with its content. With professionalism in mind our responses to your accusations will continue to be made in private. The Letting Game ...
Areas covered
  • BS1
  • Redland, Henleaze, Clifton
  • BS2
  • BS13, BS15
  • BS11
  • BS3, BS4
  • BS34
  • BS5
  • BS6
  • BS7
  • BS8
  • BS9
  • BS10

ARLA RICS SAGEagent My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
49 1 15 3 0 0 0 0 0 0

Job vacancies

Please see a list of jobs available

Agent Fees

http://www.thelettinggame.co.uk/Content/Landlords.aspx
Last updated at 11:23 AM 17/02/2016 by allAgents

Complaints Procedure

The Letting Game, a Member of The
Property Ombudsman, aims to provide the highest standards of service to all our
customers. To ensure that your interests are safeguarded, a complaints
procedure has been introduced. This provides for the matter to be dealt with
internally by Mr Matthew Sweetman and in the event that we are not able to deal
with the issue to our mutual satisfaction, by reference to The Property
Ombudsman. If you believe you have a complaint,
please write in the first instance to the Matthew Sweetman at the address as
below:  Matthew SweetmanThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN. Your complaint will be acknowledged
within 24 hours but no longer than 3 working days, investigated thoroughly in
accordance with established in-house procedures and a formal reply will be sent
to you within 15 working days of receipt of your complaint.  If you are not satisfied with the
outcome of our initial investigation, you are provided with a further
opportunity to have the complaint reviewed by our Managing Director, at the
address given below: Jack HeadThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN.  



















































In the event that the final review as
detailed above still fails to satisfy your complaint, then you are at liberty
to have the matter referred to the The Property Ombudsman. We will submit our
file to the Ombudsman on request. You are also entitled to have your complaint
referred to the Ombudsman should we fail to deal with matters promptly or do not
comply with our in-house complaints procedure within 8 weeks from the date we
receive your written notification.
Last updated at 11:23 AM 17/02/2016 by allAgents
Jack Head Jack Head
Director
12 reviews

About Jack Jack set up The Letting Game in 2009 and continues to push the company in a positive direction today. Jack was bought up within a property family and went to school here in Bristol. After graduating f View full profile
Samantha Derrett Samantha Derrett
Associate Director
10 reviews

About Samantha Samantha joined The Letting Game with four years experience in the Bristol letting industry. She brings knowledge and experience to the team and boasts an NFOPP technical award in lettings and proper View full profile
Ben Giles Ben Giles
Associate Director
13 reviews

About Ben Ben joined us in 2012 as an apprentice and now manages our Sales and Relocation department. He has been integral to the progress of The Relocation Game - the arm of our company that focuses on sourcin View full profile
Claire Leeming Claire Leeming
Accounts Manager
4 reviews

About Claire Claire has worked with Jack for five years now however only the past 3 years she been involved with The Letting Game. Nothing gets past Claire and this has made her a fantastic young bookkeeper, a gre View full profile
Maya Joshi Maya Joshi
Senior Associate
5 reviews

About Maya Maya joined the company early 2014 and now takes an active role with both landlords and tenants. She is often out and about at viewings and meetings as well as supporting the smooth running or our cus View full profile
Lucy Harrold Lucy Harrold
Tenancy Manager
1 reviews

About Lucy Even though she is called Lucy on her birth certificate, she has been named β€˜Bean’ since before she was born and has been brought up being called this by everyone from my family and friends to my View full profile
Harry Rawlinson Harry Rawlinson
Lettings Negotiator
0 reviews

About Harry After moving to Bristol from rural Herefordshire and completing a degree in Property Investment and Management at UWE in 2015, Harry wanted to stay in Bristol and develop a career in property. First h View full profile
Anna Sage Anna Sage
Property Manager
0 reviews

About Anna Anna joined the Letting Game in January 2017, after gaining a year’s experience in Property Management at one of our local competitors. Bristol through and through, she loves the area and intends to View full profile
Sandra Arbuckle Sandra Arbuckle
Department Manager - Property Management
0 reviews

About Sandra Sandra was recruited to manage our rapidly growing property management department. We invested in a specialist department manager with the goal of continuously improving our service offering to our la View full profile
Jamie Parnell Jamie Parnell
Senior Lettings Negotiator
0 reviews

About Jamie Jamie has worked in lettings for a few years now, starting off in his home town of Watford, before moving to a local Bristol agency when him and his wife moved to Weston-Super-Mare. He joined us after View full profile

Firm Address

Henleaze House, Harbury Road
Henleaze,Bristol
City of Bristol
BS9 4PN
0117 9898 215



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