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    Jack
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    Samantha
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    Ben
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    Maya
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    Harry
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    Tia
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    Anna
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    Bonnie
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    Mel
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    Katie
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    Alex
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    Georgia
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    Danielle
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    Claire
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    Sean
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    Millie
The Letting Game is widely regarded as the number 1 letting agents and property management company in Bristol. The Letting Game has a focus on providing high quality tenants for landlords across the w Read full description...The Letting Game is widely regarded as the number 1 letting agents and property management company in Bristol. The Letting Game has a focus on providing high quality tenants for landlords across the whole of Bristol. With three offices across the city, we are ideally situated to service the requirements of many of Bristol’s major employers as well as Bristol’s thriving student hubs. The Letting Game has a relocation arm of the company, aptly named ‘The Relocation Game’, that sources property for individuals and families who are moving to Bristol for work. We are also the official accommodation partner to the University of the West of England.

“An entirely stressless arrangement...”

Jun 24,2019
Minithumbup
Ben
By: 'Tom Lingham'
Jun 24,2019
0 people found
this helpful
Contacted the Letting game on the Friday regarding a house and was able to view the next day. The agent showing us around was really helpful, and answered all of our questions. We were contacted first thing on Monday, put the offer in and within ...
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“Friendly efficient service...”

Jun 19,2019
Minithumbup
Maya
By: 'Linda'
Jun 19,2019
0 people found
this helpful
Great service from the Letting Game from beginning to end. Maya was always quick to respond to my emails and calls and helpful with all my requests . The company is staffed by a bunch of dynamic and friendly people who managed letting out my house ...
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Comment on agent fees
Good
Was this helpful? Yes

“Very professional. Great with the relevant knowledge. Friendly and helpful. I would highly recommend...”

Jun 17,2019
Minithumbup
Ben
By: 'D. Lee'
Jun 17,2019
0 people found
this helpful
Very professional. Great with the relevant knowledge. Friendly and helpful. I would highly recommend. All the staff I dealt with at the letting game were fantastic....
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Comment on agent fees
Brilliant. Very good.
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“Welcoming...”

Jun 14,2019
Minithumbup
Anna
By: 'Ivan'
Jun 14,2019
0 people found
this helpful
She was very friendly and understanding. Easy person to talk to. I had a inspection and she offered me the right advice that I needed....
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Comment on agent fees
Good agent
Was this helpful? Yes

“Lovely vieiwng...”

Jun 12,2019
Minithumbup
Mel
By: 'NH'
Jun 12,2019
0 people found
this helpful
Mel was very helpful on our viewings with the letting game. She was lovely to meet and had all the key information on hand that we asked for. She arrived early to all our viewings and was easily contactable which was nice and reassuring....
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“Brilliant...”

Jun 12,2019
Minithumbup
Mel
By: 'Stacey'
Jun 12,2019
0 people found
this helpful
Mel was friendly knowledgeable and very approachable. She was always available when needed. Great customer service. Overall would use the letting game again...
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“Good feedback while the rooms arent let....”

Jun 12,2019
Minithumbup
Ben
Maya
By: 'Farah Ali'
Jun 12,2019
0 people found
this helpful
Good advice on improvements to make rooms more attractive for tenants. Staff handled viewings with an upbeat attitude which made it easier to find propective tenants....
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Comment on agent fees
Reasonable
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“Built trust early on...”

Jun 11,2019
Minithumbup
Ben
By: 'Tony Doyle'
Jun 11,2019
0 people found
this helpful
I appreciated the clear knowledge and advice I received from Ben right from the outset. Clearly knows his stuff and gained my trust very early on. As a new landlord who has chosen full management with The Letting Game, I need to trust this person ...
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Comment on agent fees
Very good compared with other competitors
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“Excellent Service...”

Jun 07,2019
Minithumbup
Ben
By: 'NH Clifton'
Jun 07,2019
0 people found
this helpful
I have been dealing with Ben at the Clifton office for more than 3 months now. I have been thoroughly delighted with the level of service at all times. Nothing has been too much trouble and we have been something of an awkward client. I could ...
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Comment on agent fees
Very competitive fees
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“PROFESSIONALISM...”

Jun 06,2019
Minithumbup
Ben
By: 'Malkie'
Jun 06,2019
0 people found
this helpful
I am happy to write this review about Ben Giles. From my experience of communicating with The Letting Game, I found him to be passionate about giving his very best to the customer. His attention to detail and busiiness ethics is par excellent. His friendly ...
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Comment on agent fees
good
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“Par Excellence....”

Jun 06,2019
Minithumbup
Maya
By: 'Seamus'
Jun 06,2019
0 people found
this helpful
I'd been thinking about renting out my property for a while when I contacted TLC. Maya was very friendly on the phone and came around to my property on a Saturday which I was very appreciative of. 

I found Maya to be very professional and ...
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Comment on agent fees
Clear and competitive fees and explained well.
Was this helpful? Yes

“Great experience...”

Jun 05,2019
Minithumbup
Ben
By: 'Nadia'
Jun 05,2019
0 people found
this helpful
I have had an easy and stress free experience letting a flat through The Letting Game. The staff are very approachable and informative, and have been giving me feedback regularly. They even text if I don't answer the phone which it really handy! Definitely recommend ...
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Comment on agent fees
The fees seem reasonable for the work they are doing.
Was this helpful? Yes

“Appauling...”

May 15,2019
Minithumbdown
By: 'Cherry'
May 15,2019
0 people found
this helpful
Living in a property manged by this company for over 3 years and I have had nothing but poor responses, cowboy maintenance guys and quite frankly unsatisfactory service. I have to continuously chase for anything to be fixed (I am still waiting on most of it), ...
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“Excellent & Very Professional...”

May 06,2019
Minithumbup
Anna
By: 'Katrina'
May 06,2019
0 people found
this helpful
I dealt with Anna when I had a problem with a fence at a property managed by The Letting Game. She was very helpful, professional and went above and beyond to keep me updated, sometimes out of hours too, even though I was not even ...
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Comment on agent fees
I am not familiar with the fees and charges
Was this helpful? Yes

“Friendly & Professional...”

Apr 28,2019
Minithumbup
By: 'Robert Dickie'
Apr 28,2019
0 people found
this helpful
I was keen to use a local Bristol company and found The Letting Game through online research. The positive reviews were well deserved. They made the process of getting the property on the market easy and hassle free. It let immediately....
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Comment on agent fees
Competitive fees.
Was this helpful? Yes

“Fab!...”

Apr 15,2019
Minithumbup
By: 'Charlotte'
Apr 15,2019
0 people found
this helpful
Bailey was so so helpful from the start, she responded so quickly to anything we needed and even in her own time/ out of office- would keep us updated. Bailey made the whole experience of finding a new home a lot easier for us and ...
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“Excellent Agent...”

Apr 10,2019
Minithumbup
Maya
By: 'O O'Neill'
Apr 10,2019
0 people found
this helpful
My wife and I met Maya when we were looking for a new home for our family. We had a particular set of requirements due to our son being in a wheelchair and she was extremely patient and constantly helped out with recommendations of properties ...
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“great service...”

Apr 09,2019
Minithumbup
Mel
By: 'Dan Graham'
Apr 09,2019
0 people found
this helpful
It's been a pleasure to handle the repairs and maintenance of our property with Mel. She has made what could normally feel like a laborious process into something that's easy to deal with and as stress free as possible. She always turns up with a ...
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“Star...”

Apr 09,2019
Minithumbup
Mel
By: 'Pram'
Apr 09,2019
0 people found
this helpful
Mel is star.. she is my go to person for any tenant/landlord issues, very helpful and always reachable. She has handled all the issues swiftly and made my life super easy. I would recommend her if you are looking for someone reliable to look ...
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Comment on agent fees
Good
Was this helpful? Yes

“Good support from staff...”

Apr 07,2019
Minithumbup
Anna
Ben
By: 'Azizah'
Apr 07,2019
0 people found
this helpful
I'm happy with the level of support given in preparing my flat to get into rental market. Great team work and coordination from staff!...
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“Great all round!...”

Apr 03,2019
Minithumbup
By: 'Curtis'
Apr 03,2019
0 people found
this helpful
I had left arranging a tenancy until last minute and Bailey worked fast to organise the house viewing and provided answers quickly to my responses. Once I'd confirmed she provided all the necessary paperwork straight away so I was able to secure a move in ...
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“Super Sparkly Bailey...”

Apr 02,2019
Minithumbup
Ben
By: 'Carly'
Apr 02,2019
0 people found
this helpful
Bailey has a super lovely sparkly personality and it was a pleasure to be shown around a flat by her. She was helpful and accommodating and I would thoroughly recommend Bailey to any prospective buyers or tenants. Keep up the good work!...
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Comment on agent fees
Fees in general are not great
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“Excellent service...”

Mar 21,2019
Minithumbup
Ben
By: 'Merle'
Mar 21,2019
0 people found
this helpful
Ben was referred to me and I have found him to be professional and knowledgeable. He gave me good advice and my property has been let in a very short time....
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Comment on agent fees
Good
Was this helpful? Yes

“Excellent Customer Service...”

Mar 20,2019
Minithumbup
Maya
Anna
By: 'Graham'
Mar 20,2019
2 people found
this helpful
Maya has been my main point of contact with The Letting Game, and she's guided me through the process of having my property transferred to TLG management. She's very easy to talk to, has offered me some much appreciated advice on an issue I had ...
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Was this helpful? Yes

“Anna Sage...”

Feb 27,2019
Minithumbup
Anna
By: 'Brad D'
Feb 27,2019
0 people found
this helpful
Anna is a very professional member of the team. She is courteous at all times and always deals with the issues promptly. She is a true asset to The Letting Game....
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“Friendly, Helpful and Great...”

Feb 27,2019
Minithumbup
Georgia
By: 'Jack'
Feb 27,2019
0 people found
this helpful
The Letting Game are a pleasure to deal with, always helpful and good at what they do. Every aspect of my experience was excellent with good communication and a friendly demeanour. I would highly recommend them to anyone and thank them greatly for all their ...
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Comment on agent fees
Fees were very reasonable and I had no issues at all.
Was this helpful? Yes

“Helpful and insightful...”

Feb 26,2019
Minithumbup
Ben
By: 'Sayer'
Feb 26,2019
0 people found
this helpful
I contacted the letting game as I had a property I needed to let, but it had a few challenges associated with it. Ben was happy to hear my concerns and help me at each stage. Although in the end I didn't use the letting ...
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“Very professional, polite, calm and knowledgeable...”

Feb 25,2019
Minithumbup
Anna
By: 'Ammo'
Feb 25,2019
0 people found
this helpful
Very approachable, polite, knowledgable about all rental property issues. Extremely calm under pressure and summarises property issues on time and in detail in clear and concise words....
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“Outstanding...”

Feb 20,2019
Minithumbup
Anna
By: 'Chappers'
Feb 20,2019
0 people found
this helpful
We have been working with TLG for some years now. We look after maintenance of various properties TLG manage. I always find the staff polite & happy when i visit there offices. With the contracts i look after Anna is my first port of call, i ...
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Comment on agent fees
good
Was this helpful? Yes

“Excellent service...”

Feb 19,2019
Minithumbup
Maya
By: 'Emma'
Feb 19,2019
0 people found
this helpful
I found The Letting Game engaged, flexible and communicative from the start. My five star review is not because everything went smoothly (things rarely do) but because Maya and her team worked swiftly, professionally and warmly throughout. As a first time and reluctant landlord, The ...
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Comment on agent fees
Very reasonable. No complaints.
Was this helpful? Yes

ARLA RICS SAGEagent My deposits scheme


Review statistics

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No fees information available
Kindly note that legally, letting agents needs to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents needs to keep this information up to date and precise on allAgents, either in the Fees Tab Section on your profile page or within the property description.

Complaints Procedure

The Letting Game, a Member of The
Property Ombudsman, aims to provide the highest standards of service to all our
customers. To ensure that your interests are safeguarded, a complaints
procedure has been introduced. This provides for the matter to be dealt with
internally by Mr Matthew Sweetman and in the event that we are not able to deal
with the issue to our mutual satisfaction, by reference to The Property
Ombudsman. If you believe you have a complaint,
please write in the first instance to the Matthew Sweetman at the address as
below:  Matthew SweetmanThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN. Your complaint will be acknowledged
within 24 hours but no longer than 3 working days, investigated thoroughly in
accordance with established in-house procedures and a formal reply will be sent
to you within 15 working days of receipt of your complaint.  If you are not satisfied with the
outcome of our initial investigation, you are provided with a further
opportunity to have the complaint reviewed by our Managing Director, at the
address given below: Jack HeadThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN.  



















































In the event that the final review as
detailed above still fails to satisfy your complaint, then you are at liberty
to have the matter referred to the The Property Ombudsman. We will submit our
file to the Ombudsman on request. You are also entitled to have your complaint
referred to the Ombudsman should we fail to deal with matters promptly or do not
comply with our in-house complaints procedure within 8 weeks from the date we
receive your written notification.
Last updated at 11:23 AM 17/02/2016 by allAgents

Clifton
Saville Court, Saville Place, Bristol BS8 4EJ
(1)
Harbourside
Unity Centre, Unity Street, Harbourside BS1 5HH
(0)
Henleaze
Henleaze House, Harbury Road, Bristol BS9 4PN
(226)


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