• Jack Head
    Jack Head
  • Samantha Derrett
    Samantha Derrett
  • Ben Giles
    Ben Giles
  • Claire Leeming
    Claire Leeming
  • Maya Joshi
    Maya Joshi
  • Lucy Harrold
    Lucy Harrold
  • Harry Rawlinson
    Harry Rawlinson
  • Georgia Stannard
    Georgia Stannard
When The Letting Game was born it was with the realisation that the Bristol letting market was crying out for a modern thinking letting agents and property management company that focused on providing high quality tenants to Bristol landlords. If you are looking for letting agents in Bristol that offer the very best tenants coupled with the very best service, then you have come to the right place.

The Letting Game is widely regarded as the number one letting agent and property management com
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Henleaze House, Harbury Road
Henleaze,Bristol
City of Bristol
BS9 4PN
0117 9898 215

 


Properties for sale
Properties for rent
Aug 23,2016
Minithumbup
By:
Aug 23,2016
Featured Review
0 people found
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I found Maya and the team friendly, efficient and helpful. Thank you for your great team work and help. Louise...
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Apr 04,2016
Minithumbup
By:
Apr 04,2016
Featured Review
0 people found
this helpful
On the death of my father I tried to manage three flats and two shops so that my mother had a guaranteed income. I soon realised just how complex and time-consuming property management is. I did have a manager, for one property, but the services was very poor, and I got a bit disillusioned about the industry. However, the best thing I ever did was to meet with Jack Head who viewed the properties and gave me sound advice and positive feedback for the future. The Letting Game were engaged an...
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Comment on agent fees
Good, fair fees.
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Jul 10,2015
Minithumbup
By:
Jul 10,2015
Featured Review
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this helpful
In less than 24 hours of speaking to the letting game - 8 viewings - 5 offers and 75 more a month all for a very reasonable price what more could a landlord ask for?!...
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Jun 01,2015
Minithumbup
By:
Jun 01,2015
Featured Review
0 people found
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I have dealt with The Letting Game as both a landlord and a tenant and I have found them very professional and efficient in their work. I think what sets them apart from the many letting agents out there is that they do everything with a friendly and personal touch which makes what could be a stressful situation easy and reassuring. I wouldn't hesitate to recommend them to anyone thinking of letting their property or renting one of the properties on their books. Thank you again Maya, Amy, Sam, F...
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Comment on agent fees
They were spot on with the rental value and I found their fees were good value for the excellent service I received.
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Oct 05,2016
Minithumbup
By:
Oct 05,2016
0 people found
this helpful
I had a matter of weeks to find somewhere new to rent that had conditions - access to school and work and still central to family and amenities etc... I viewed the perfect property and the rest of the process was made very simple, smooth and efficient by both Maya and Lucy with their intelligent and cheery customer service. I would recommend anyone on the hunt for a rented property to give the girls a call. Superheroes are hard to find!...
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Comment on agent fees
No one likes paying agency fees. It is what it is.
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Jun 22,2016
Minithumbup
By:
Jun 22,2016
0 people found
this helpful
My husband and I have just finished dealing with the Letting Game who were the managed agents appointed by our landlord to manage the house they were renting out. The Letting Game have been efficient at answering any queries we have as tenants, have been excellent at managing our expectations and returned our deposit back to us via the deposit scheme quickly and efficiently. I would not hesitate in recommending them to manage your property...
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Comment on agent fees
Fair market rate
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Jun 01,2016
Minithumbup
By:
Jun 01,2016
0 people found
this helpful
My partner and I had a very pleasant experience securing a property through The Letting Game with the help of Claire Eastwood. She helped guide us through the application process clearly and was very patient and understanding throughout. Highly recommended staff member and letting agency....
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Apr 01,2016
Minithumbup
By:
Apr 01,2016
0 people found
this helpful
I am very impressed with Becky, she has done a really good job at managing an issue with my flat which has involved an unnecessary range of people and infuriating delays. Her calm persistence now means we have a resolution in sight....
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Comment on agent fees
Fair
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Feb 26,2016
Minithumbup
By:
Feb 26,2016
0 people found
this helpful
We used the letting game for our two lodgers. The staff are quick, friendly and professional. I was considering using spare room or something similar so I wouldn't have to deal with external people and have viewings all the time. They have however selected the applicants carefully and 2/3 viewings ended in a contract. It was such an easy process and I was impressed with the whole team so much that I would not consider using any other estate agent! They even facilitated for me to meet the tenant...
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Comment on agent fees
great value fees
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Nov 03,2015
Minithumbup
By:
Nov 03,2015
0 people found
this helpful
We own several properties & have been using the Letting Game for 3 years, we always find them quick, helpful & efficient at finding us tenants, which is why we keep using them. Overall they provide an excellent service....
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Jul 31,2015
Minithumbup
By:
Jul 31,2015
0 people found
this helpful
Jack was able to meet me at a time convenient as I have a long way to travel to the property. He took the details on Monday and the flat was let by Friday. The dealings with the Agency has been very professional and friendly. I have used them before and will use them again. I can wholehearted recommend The Letting Game....
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Comment on agent fees
We got the right tenants quickly - so I am happy that their fees were warranted.
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Jul 04,2015
Minithumbup
By:
Jul 04,2015
0 people found
this helpful
I have used the Letting Game on a number of occasions to find tenants for my rental properties. On each occasion they have been extremely professional, kept me very well informed and have found me excellent tenants within 1-3 days. I would thoroughly recommend them....
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May 08,2015
Minithumbup
By:
May 08,2015
0 people found
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This is my first property and I still cannot believe how easy the Letting Game's team have made it for me. All my tenants have been happy and the Letting Game have done what they promised. No hidden extras. I recommend them to anyone....
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Mar 19,2015
Minithumbup
By:
Mar 19,2015
0 people found
this helpful
We met with Ben Giles, who showed us around the property. He was very personable whilst remaining professional and extremely knowledgeable about the property and surrounding area. He was flexible in his approach and negotiated several points between ourselves and the landlord including the installation of a catflap! (Have to mention the landlord here as also being a flexible and personable person). Once the offer was made, the lettinggame (and Ben in particular) were prompt and supportive. I fou...
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Comment on agent fees
The fees were reasonable and within acceptable parameters.
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Mar 10,2015
Minithumbup
By:
Mar 10,2015
0 people found
this helpful
The team at The Letting Game (Claire, Jack, Fred, Samantha) have been very good at managing property repairs, dealing with problem tenants and keeping me informed throughout. I would have no hesitation recommending them....
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Feb 18,2015
Minithumbup
By:
Feb 18,2015
0 people found
this helpful
Have enjoyed a positive experience from the Letting Game team. From start to finish of my tenancy i received good levels of communication and prompt responses and action with maintenance. Check out ran smoothly. all in all a good quality professional outfit i would reccommend....
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Feb 06,2015
Minithumbdown
By:
Feb 06,2015
2 people found
this helpful
These agents are terrible. So bad that we had to take legal action against the Landlords and report The letting Game to The Property Ombudsman. And they may still face legal action following the Ombudsman's decision. We have been told lies, had verbal threats of eviction and been bullied by this organisation because they made promises to the landlord which were both immoral and incorrect. We have emails and voice recordings to prove this. Avoid them....
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What agent could do to change your mind?
Not lied been honest don\'t make promises you can\'t keep
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By: The Letting Game
Feb 15, 2015
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This situation you refer to is complex and there are two sides to every story. We acknowledge your review but disagree with its content. With professionalism in mind our responses to your accusations will continue to be made in private. The Letting Game....
Nov 05,2014
Minithumbup
By:
Nov 05,2014
0 people found
this helpful
This is the third time we have appointed The Letting Game to find suitable tenants to rent this property. Three viewings were arranged very quickly and all wanted to rent this property. The Letting Game advised us on whom to accept for the let and carried out all the relevant checks on the tenants. The let started on the first date that it was available to rent. We are very pleased with the tenants and the level of service from The Letting Game....
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Comment on agent fees
We are happy with the fees charged and extremely pleased with the monthly rent which is much more than we originally expected to achieve, thank you.
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Nov 05,2014
Minithumbup
By:
Nov 05,2014
0 people found
this helpful
Ben kept me fully informed of what was happening (or not happening). He found us tenants in a reasonable timescale and Becky ensured that the admin was processed without delay. Altogether a happy experience....
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Oct 31,2014
Minithumbup
By:
Oct 31,2014
0 people found
this helpful
The Letting Game exceeded expectations in every respect. I have been a landlord for many years and The Letting Game have been by far the best as both a letting agency and for property management. Dealing with tenants excellent; finding new tenants efficient, fast and reliable; quality of tenants first rate; collection of rent faultless; dealing with Utilities on the ball; tenant support and property maintenance flawless. If you're letting a property in the Bristol area then I could not recommend...
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Comment on agent fees
Exceptionally good value for money
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Oct 07,2014
Minithumbup
By:
Oct 07,2014
0 people found
this helpful
I can highly recommend the Lettings Game. They always find me a quality tenant and very quickly so my void periods are low....
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Comment on agent fees
I achieved a higher than expected monthly rent.
Was this helpful? Yes
Oct 05,2014
Minithumbup
By:
Oct 05,2014
0 people found
this helpful
Really happy with these guys. Exceeded my expectations of a letting agent. Have dealt with agents in London before so have an understanding of the industry but I am pleasantly surprised by The Letting Game and their overall service to me...
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Comment on agent fees
Good value
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Aug 22,2014
Minithumbdown
By:
Aug 22,2014
1 people found
this helpful
The single worst Landlord I have experienced. Landlord and agent was informed of a window which had rotted through completely. Landlord refused to fix issue and reminded me that my tenancy was up shortly. I phoned the council and following an improvement Notice being issued, I was evicted and the property was released immediately through the same agent. To make matters worse, a portion of the deposit was then subtracted for cleaning although the flat was spotless when I left (not the c...
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By: The Letting Game
Aug 22, 2014
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Dear Chris, Thank you for your feedback. I would like to question whether your frustration lies with The Letting Game or landlord of the property. You moved out of the property in question over 3 years ago and we stopped working with landlord after you moved out, partly due to the way in which they treated tenants and approached check outs. As I hope you appreciate, it was the landlord who refused to fix your window and the landlord who issued you notice. Regarding the return of your de....
Aug 08,2014
Minithumbup
By:
Aug 08,2014
0 people found
this helpful
They remembered the property, had details on it, had a number of viewings arranged within 48 hrs and got a great tenant to it for a long let - let within an hour of vacation - who could ask for more!...
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Comment on agent fees
Great service - Great Price
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By: The Letting Game
Aug 22, 2014
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Dear Peter, Thank you very much for your positive feedback. We hope your tenants are very happy in their new home. Please stay in touch if we can help you again in the future. Regards, Everyone at The Letting Game....
Jul 25,2014
Minithumbup
By:
Jul 25,2014
0 people found
this helpful
I was provided with excellent service from Becky & Caitlin but when they was not available I found the other members of staff at the Letting Game to be polite and efficient....
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Comment on agent fees
Obviously we would like to pay less fee\'s, but they are competitive with other agents
Was this helpful? Yes
Jul 02,2014
Minithumbup
By:
Jul 02,2014
0 people found
this helpful
Really happy with the service given to me by all staff that I dealt with. High levels of Communication and a personal service is claimed to be offered.... and they certainly deliver. Will definitely be telling my friends about you. Thanks again....
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Jun 19,2014
Minithumbup
By:
Jun 19,2014
0 people found
this helpful
The whole experience was fantastic, Caitlin was great from the initial viewing and the rest of the team assisted throughout the signing up. Since moving in they have stayed in touch and reassured me that they are contactable for any issues should i have them. Great team, everyone should consider them if they are looking to relocate!...
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Was this helpful? Yes
May 29,2014
Minithumbup
By:
May 29,2014
0 people found
this helpful
The Letting Game have exceeded our expectations as a fantastic property management company. After lots of research into other management companies in the Bristol area we chose The Letting Game as their enthusiasm and professionalism seemed second to none - we weren't disappointed! They found tenants for our flat within a matter of days of it being put on the market, and got us the price we wanted. Their fees are very competitive, and the level of service and communication from the team is excell...
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Was this helpful? Yes
Apr 30,2014
Minithumbup
By:
Apr 30,2014
0 people found
this helpful
Would recommend to any landlord. great team very personal service. very thankful for your attentive service to all my properties while i have been working abroad. thanks for all your help over the years guys....
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By: The Letting Game
May 02, 2014
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Hi Noah, Thanks for leaving your comments. We hope you are enjoying the sunshine and we look forward to seeing you when you return.....
Apr 16,2014
Minithumbup
By:
Apr 16,2014
0 people found
this helpful
We chose the Letting Game primarily because of the enthusiasm they demonstrated for the property and this shone through in the stunning photographs they took. Their approach appeared to us head and shoulders above others we spoke to. We have discovered them to be an honest, professional, young, dynamic team with bright, fresh and (and specifically online) ideas. Very professional. Easy to deal with, with simple and straightforward terms and conditions. Thanks to Matt, Becky, Jack and the rest of...
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Was this helpful? Yes
Apr 16,2014
Minithumbup
By:
Apr 16,2014
0 people found
this helpful
We chose the Letting Game primarily because of the enthusiasm they demonstrated for the property and this shone through in the stunning photographs they took. Their approach appeared to us head and shoulders above others we spoke to. We have discovered them to be an honest, professional, young, dynamic team with bright, fresh and (and specifically online) ideas. Very professional. Easy to deal with, with simple and straightforward terms and conditions. Thanks to Matt, Becky, Jack and the rest of...
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Was this helpful? Yes
By: Matt
May 02, 2014
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Hi Bob, We really appreciate you leaving us your feedback. We hope that we can continue to build a strong and smooth working relationship. Matt.....
Mar 20,2014
Minithumbup
By:
Mar 20,2014
0 people found
this helpful
I relocated for work, so I needed to rent my flat very quickly. This was my first time renting out my property and I didn't know what to expect. I heard a lot of unhappy stories from people dealing with letting agencies, but I have to say the Letting Game really does what it writes on the website, offering a real professional and efficient service every step of the way! The whole team has been very helpful and friendly from the beginning of the process, from advertising the property, showing pro...
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By: The Letting Game
Apr 09, 2014
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Dear Lore, Thank you for leaving us a review. We are really pleased that you are happy with the service you received and that you are happy to recommend us. If there is anything we can help you with in the future, please be in touch.....
Mar 17,2014
Minithumbup
By:
Mar 17,2014
0 people found
this helpful
Fantastic service! Great communication throughout the process and a really nice team. Would happily recommend them to other landlords or tenants....
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By: The Letting Game
Apr 09, 2014
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Hi, Thank you for leaving us a review. We always appreciate client feedback.....
Mar 07,2014
Minithumbup
By:
Mar 07,2014
0 people found
this helpful
Efficient, polite, responsive & effective. Just want you want in an agent and had my flat rented within the week. Spot on thanks guys...
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By: The Letting Game
Apr 09, 2014
View all comments (1)
Hi Fiona, Thank you for leaving a review for us. We loved working on your property and look ford to working with you again.....
Areas covered
  • BS1
  • Redland, Henleaze, Clifton
  • BS2
  • BS13, BS15
  • BS11
  • BS3, BS4
  • BS34
  • BS5
  • BS6
  • BS7
  • BS8
  • BS9
  • BS10

ARLA RICS SAGEagent My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
37 0 15 3 0 0 0 0 0 0

Job vacancies

Please see a list of jobs available

Agent Fees

http://www.thelettinggame.co.uk/Content/Landlords.aspx
Last updated at 11:23 AM 17/02/2016 by allAgents

Complaints Procedure

The Letting Game, a Member of The
Property Ombudsman, aims to provide the highest standards of service to all our
customers. To ensure that your interests are safeguarded, a complaints
procedure has been introduced. This provides for the matter to be dealt with
internally by Mr Matthew Sweetman and in the event that we are not able to deal
with the issue to our mutual satisfaction, by reference to The Property
Ombudsman. If you believe you have a complaint,
please write in the first instance to the Matthew Sweetman at the address as
below:  Matthew SweetmanThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN. Your complaint will be acknowledged
within 24 hours but no longer than 3 working days, investigated thoroughly in
accordance with established in-house procedures and a formal reply will be sent
to you within 15 working days of receipt of your complaint.  If you are not satisfied with the
outcome of our initial investigation, you are provided with a further
opportunity to have the complaint reviewed by our Managing Director, at the
address given below: Jack HeadThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN.  



















































In the event that the final review as
detailed above still fails to satisfy your complaint, then you are at liberty
to have the matter referred to the The Property Ombudsman. We will submit our
file to the Ombudsman on request. You are also entitled to have your complaint
referred to the Ombudsman should we fail to deal with matters promptly or do not
comply with our in-house complaints procedure within 8 weeks from the date we
receive your written notification.
Last updated at 11:23 AM 17/02/2016 by allAgents
Jack Head Jack Head
Director
8 reviews

About Jack No description set View full profile
Samantha Derrett Samantha Derrett
Associate Director
9 reviews

About Samantha No description set View full profile
Ben Giles Ben Giles
Associate Director
6 reviews

About Ben No description set View full profile
Claire Leeming Claire Leeming
Accounts Manager
1 reviews

About Claire No description set View full profile
Maya Joshi Maya Joshi
Senior Lettings Negotiator
4 reviews

About Maya No description set View full profile
Lucy Harrold Lucy Harrold
Tenancy Manager
1 reviews

About Lucy No description set View full profile
Harry Rawlinson Harry Rawlinson
Lettings Negotiator
0 reviews

About Harry No description set View full profile
Georgia Stannard Georgia Stannard
Property Manager
0 reviews

About Georgia No description set View full profile


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