The Letting Game
4.9/5, 266 reviews
97% recommended
92% lettings valuation accuracy
98% lettings fee satisfaction
The Letting Game is widely regarded as the number 1 letting agents and property management company in Bristol. The Letting Game has a focus on providing high quality tenants for landlords across the whole of Bristol. With three offices across the city, we are ideally situated to service the requirements of ... show more The Letting Game is widely regarded as the number 1 letting agents and property management company in Bristol. The Letting Game has a focus on providing high quality tenants for landlords across the whole of Bristol. With three offices across the city, we are ideally situated to service the requirements of many of Bristol’s major employers as well as Bristol’s thriving student hubs. The Letting Game has a relocation arm of the company, aptly named ‘The Relocation Game’, that sources property for individuals and families who are moving to Bristol for work. We are also the official accommodation partner to the University of the West of England.
Letting Agent Bristol The Letting Game

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 92% 98% £400 £2,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
183 0 65 7 0 0 0 0 11 0
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
Members of
ARLA RICS SAGEagent My deposits scheme
Latest Properties
Images & Videos

“Excellent letting service with impeccable professionalism...”

Share on :
Oct 22,2019
Minithumbup
Maya
By: 'Niamh Egan'
Oct 22,2019
0 people found
this helpful
Excellent team of professional individuals. Efficient, contactable, punctual and generally a very slick and great operation. No complaints to be given. Very friendly and easy to talk to. Especially as a first time landlord they are a great company to work with!...
read full review
Was this helpful? Yes

“5 Star Experience! 😊...”

Share on :
Oct 22,2019
Minithumbup
Matthew
By: 'Monika Krzysztopolska'
Oct 22,2019
0 people found
this helpful
Matt Mealing has been very very helpful! I've sent him numerous emails and called a few times and he always had time to answer my questions. He answered promptly every time. He is very friendly and professional. During the viewing he has shown us everything ...
read full review
Was this helpful? Yes

“As a new landlord I reviewed the agents offer......”

Share on :
Oct 22,2019
Minithumbup
Ben
Tia
By: 'Brian Youster'
Oct 22,2019
0 people found
this helpful
As a new landlord I reviewed the agents offering on allAgents. Selected The Letting Game and found the people to be enthusiastic and knowledgeable, so asked them to list my flat at a rent suggested by them and other agents, and to provide a managed ...
read full review
Was this helpful? Yes

“Always quick to sort out our problems and get......”

Share on :
Oct 21,2019
Minithumbup
Katie
By: 'Catherine Butler'
Oct 21,2019
0 people found
this helpful
Always quick to sort out our problems and getting things fixed, all maintenance requests have been dealt with in a professional manner and we are happy with the service as well as there's a good communication level between us all...
read full review
Was this helpful? Yes

“Extremely efficient service so far. Very pro-......”

Share on :
Oct 18,2019
Minithumbup
Maya
By: 'John Taylor'
Oct 18,2019
0 people found
this helpful
Extremely efficient service so far. Very pro-active and helpful when we had questions to be answered. The Letting Game sourced new tenants at short notice and have communicated with us at every stage keeping us up to date with how things are progressing....
read full review
Was this helpful? Yes

“Flat toilets maintenance...”

Share on :
Oct 18,2019
Minithumbup
Katie
By: 'Guillaume VON TOKARSKI'
Oct 18,2019
0 people found
this helpful
Our toilets flushing system broke in the morning. I spoke to Katie of the Letting Game just after lunch, and she contacted the landlord. They had a plumber coming the following morning to fix it....
read full review
Was this helpful? Yes

“New managing agent...”

Share on :
Oct 17,2019
Minithumbup
Maya
Matthew
By: 'valerie hall'
Oct 17,2019
0 people found
this helpful
I have just completed the process of changing my letting agent to TLG for managing my 2 properties. I was a little apprehensive as I had been with my previous agent for over 5 years, and had received a good service. The only reason for the change ...
read full review
Was this helpful? Yes

“Always been very helpful and fixed any issues......”

Share on :
Oct 17,2019
Minithumbup
Katie
By: 'Josh Kendall'
Oct 17,2019
0 people found
this helpful
Always been very helpful and fixed any issues we've have with our property. Super friendly on the phone. My only criticism would be that reporting issues through the online system doesn't usually get a response, however when we follow up with a phone call problems ...
read full review
Was this helpful? Yes

“Elizabeth Sargeant has been extremely helpful......”

Share on :
Oct 11,2019
Minithumbup
Elizabeth
By: 'Georgia Isaac'
Oct 11,2019
0 people found
this helpful
Elizabeth Sargeant has been extremely helpful and informative especially as I'm very new to renting properties meaning I have a lot of questions that she answered promptly and efficiently....
read full review
Was this helpful? Yes

“My experience...”

Share on :
Oct 11,2019
Minithumbup
Tia
By: 'Jake Godwin'
Oct 11,2019
0 people found
this helpful
Tia was early and very welcoming for my viewing. She was really friendly and had the answer to every question I asked, and she made sure I was kept up to date throughout the process....
read full review
Was this helpful? Yes

“I've only had a few experiences with the staf......”

Share on :
Oct 10,2019
Minithumbup
Elizabeth
Beth
By: 'Tim Hewitt'
Oct 10,2019
0 people found
this helpful
I've only had a few experiences with the staff but so far everyone has been lovely! I couldn't select everyone i've spoken to but thanks to Matt and Harry as well...
read full review
Was this helpful? Yes

“The letting process at the Letting Game has b......”

Share on :
Oct 08,2019
Minithumbup
Maya
Georgia
By: 'Michael Hartley'
Oct 08,2019
0 people found
this helpful
The letting process at the Letting Game has been well organized, thorough and well explained. The property attained 5 asking price offers within days of going on the market. All offers were from strong candidates. The letting process went as well as I could have hoped ...
read full review
Was this helpful? Yes

“Super impressed...”

Share on :
Oct 08,2019
Minithumbup
Maya
By: 'Gurdip'
Oct 08,2019
0 people found
this helpful
Super impressed with the competitive rates, professionalism and personal approach demonstrated by Maya Joshi from The Letting Game - a total joy to work with! Many thanks for a prompt and efficient transition....
read full review
Was this helpful? Yes

“Very helpful and friendly staff that made the......”

Share on :
Oct 02,2019
Minithumbup
Matthew
By: 'Tom Bickersteth'
Oct 02,2019
0 people found
this helpful
Very helpful and friendly staff that made the letting process easy and clear. I would highly recommend The Letting Game....
read full review
Was this helpful? Yes

“Professional experience end-to-end...”

Share on :
Sep 27,2019
Minithumbup
Matthew
Alex
By: 'Daphne Yao'
Sep 27,2019
0 people found
this helpful
Professional experience end-to-end Great communication, very responsive and can-do attitude. Friendly staff, excellent process (everything is electronic). Second time I've used Letting Game, always runs smoothly....
read full review
Was this helpful? Yes

“Amazing team and incredibly helpful staff, fr......”

Share on :
Sep 22,2019
Minithumbup
Natasha
Tia
By: 'Ben Evans'
Sep 22,2019
0 people found
this helpful
Amazing team and incredibly helpful staff, friendly and fast, we got a place quicker than expected! I would recommend the letting game to anyone I know....
read full review
Was this helpful? Yes

“Worst service and communication ever!...”

Share on :
Sep 18,2019
Minithumbdown
By: 'Umidjon Khashimov'
Sep 18,2019
0 people found
this helpful
Worst service and communication ever! I am having to chase continually for my emails to get my deposit back, but the property manager is never in the office and rarely replies to my emails. They have breached the desposit return terms per agreement, and still ...
read full review
Was this helpful? Yes

“Well earned 5 stars - thank you...”

Share on :
Aug 30,2019
Minithumbup
Millie
By: 'Deborah Swift'
Aug 30,2019
0 people found
this helpful
Thank you to Millie and the team at The Letting Game for all your efforts. Great communication, support and a well timed outcome as you promised. Your 5 stars are well earned thank you again....
read full review
Was this helpful? Yes

“Had a really nasty issue with the house alarm......”

Share on :
Aug 30,2019
Minithumbup
Natasha
By: 'Azzurra Santacroce'
Aug 30,2019
0 people found
this helpful
Had a really nasty issue with the house alarm, Natasha was very helpful and most importantly quick to do so....
read full review
Was this helpful? Yes

“Great service, made my transition from to hom......”

Share on :
Aug 30,2019
Minithumbup
By: 'Tom Lindsay'
Aug 30,2019
0 people found
this helpful
Great service, made my transition from to home to home very easy. Kind, considerate staff that communicated very well. Couldn't recommend more!...
read full review
Was this helpful? Yes

“Helpful, friendly, and prompt....”

Share on :
Aug 29,2019
Minithumbup
Matthew
By: 'Raf'
Aug 29,2019
0 people found
this helpful
Matt (and the rest of the team when I called in) were very helpful, answering any questions that I had promptly and accurately. The service was overall very good, everyone I spoke with was very friendly and Matt was fantastic when he showed me around ...
read full review
Was this helpful? Yes

“Quick and smooth process...”

Share on :
Aug 29,2019
Minithumbup
Matthew
By: 'Andreea Muntean'
Aug 29,2019
0 people found
this helpful
When I started looking for houses it was very stressful. Lots of agents wouldn't pick up their phone or would be very unhelpful with regards to providing information about the houses I viewed. But the process with the Letting Game agency was easy, quick and ...
read full review
Was this helpful? Yes

“Within a week of first contacting the Letting......”

Share on :
Aug 29,2019
Minithumbup
Maya
By: 'Bridget Stead'
Aug 29,2019
0 people found
this helpful
Within a week of first contacting the Letting Game, the flat had been visited by Maya, listed and rented. What more could a landlord wish for!...
read full review
Was this helpful? Yes

“Quick efficient service...”

Share on :
Aug 29,2019
Minithumbup
Maya
Tia
By: 'Polly Gilbert'
Aug 29,2019
0 people found
this helpful
My experience of the letting game has been excellent from the start. Maya and her team are prompt, keep me well informed and had 6 viewings lined up within 24 hrs of going live with my advert. Not only did I get 3 applications off the back of ...
read full review
Was this helpful? Yes

“Friendly staff and everything went smoothly. ......”

Share on :
Aug 28,2019
Minithumbup
Natasha
Matthew
By: 'Judith Fitzsimons'
Aug 28,2019
0 people found
this helpful
Friendly staff and everything went smoothly. My experience of finding and moving into a new flat with The Letting Game was positive....
read full review
Was this helpful? Yes

“Really helpful team, always willing to go above and beyond. ......”

Share on :
Aug 27,2019
Minithumbup
Sean
By: 'Jack C'
Aug 27,2019
0 people found
this helpful
Really helpful team, always willing to go above and beyond. Really recommend these guys if you're looking to move in Bristol!...
read full review
Was this helpful? Yes

“Excellent service from Maya and the team in f......”

Share on :
Aug 23,2019
Minithumbup
Maya
Natasha
By: 'Jit Varsani'
Aug 23,2019
0 people found
this helpful
Excellent service from Maya and the team in finding suitable tenants and letting out a couple of properties (1-off student let and 1-off professional let). Process was very well structured and straight forward from initial engagement to having the tenants move in. Kept up to ...
read full review
Was this helpful? Yes

“The letting game have been very easy to use a......”

Share on :
Aug 23,2019
Minithumbup
Ben
Harry
By: 'Katie Hounsham'
Aug 23,2019
0 people found
this helpful
The letting game have been very easy to use and quick to get back to us on our queries. Ben has been really helpful throughout the process!...
read full review
Was this helpful? Yes

“Incredibly friendly and helpful agency.So fa......”

Share on :
Aug 23,2019
Minithumbup
Maya
By: 'Charlotte Assheton'
Aug 23,2019
0 people found
this helpful
Incredibly friendly and helpful agency. So far my experience with the Letting Game has been brilliant. I have emails and calls returned incredibly promptly, everyone I have dealt with have been friendly and professional. I have to say that the customer service is better than ...
read full review
Was this helpful? Yes

“THANK YOU...”

Share on :
Aug 22,2019
Minithumbup
Maya
By: 'Claire'
Aug 22,2019
0 people found
this helpful
We received excellent service from start to finish when moving into our new rental home. A huge thank you for finding us our perfect house Maya....
read full review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

The Letting Game, a Member of The
Property Ombudsman, aims to provide the highest standards of service to all our
customers. To ensure that your interests are safeguarded, a complaints
procedure has been introduced. This provides for the matter to be dealt with
internally by Mr Matthew Sweetman and in the event that we are not able to deal
with the issue to our mutual satisfaction, by reference to The Property
Ombudsman. If you believe you have a complaint,
please write in the first instance to the Matthew Sweetman at the address as
below:  Matthew SweetmanThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN. Your complaint will be acknowledged
within 24 hours but no longer than 3 working days, investigated thoroughly in
accordance with established in-house procedures and a formal reply will be sent
to you within 15 working days of receipt of your complaint.  If you are not satisfied with the
outcome of our initial investigation, you are provided with a further
opportunity to have the complaint reviewed by our Managing Director, at the
address given below: Jack HeadThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN.  



















































In the event that the final review as
detailed above still fails to satisfy your complaint, then you are at liberty
to have the matter referred to the The Property Ombudsman. We will submit our
file to the Ombudsman on request. You are also entitled to have your complaint
referred to the Ombudsman should we fail to deal with matters promptly or do not
comply with our in-house complaints procedure within 8 weeks from the date we
receive your written notification.
Last updated at 5:04 PM 05/09/2019 by allAgents

Awards won by The Letting Game

Individual Branch Awards

Bristol, BS9


.
As Seen On

Get in touch with

The Letting Game