• Jack Head
    Jack Head
  • Samantha Urch
    Samantha Urch
  • Ben Giles
    Ben Giles
  • Claire Leeming
    Claire Leeming
  • Maya Joshi
    Maya Joshi
  • Harry Rawlinson
    Harry Rawlinson
  • Anna Sage
    Anna Sage
  • Danielle Daly
    Danielle Daly
  • Alex Drake
    Alex Drake
  • Chloe Raw
    Chloe Raw
  • Benjamin Lehnig
    Benjamin Lehnig
  • Heather Lawson
    Heather Lawson
The Letting Game is a dynamic letting agent and property management specialist based in Bristol, with over 25 years experience in the property management and lettings market.

Our family run lettin
Read full description...The Letting Game is a dynamic letting agent and property management specialist based in Bristol, with over 25 years experience in the property management and lettings market.

Our family run letting agency has a modern approach to property management, whilst maintaining core traditional values, so you can be assured of a customer focused approach, to either finding your new home or by providing you with a hassle free letting that gives you peace of mind.
 
www.thelettinggame.co.uk Properties for sale
Properties for rent
Nov 23,2017
Minithumbup
Ben Giles
By: 'Antonino'
Nov 23,2017
0 people found
this helpful
I have been renting for a couple of years with the letting game and would not think about going anywhere else! One of the main winning attributes of the letting game is Bens friendly and professional approach, he is always happy to answer questions and give advice when I need it, even with his busy schedule. On all of the occasions I have rented, the letting game has helped me find tenants promptly and I have had no issues to report. With Ben's high standard of professionalism and proactive...
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Was this helpful? Yes
Nov 22,2017
Minithumbup
Ben Giles
By: 'Nita'
Nov 22,2017
0 people found
this helpful
Many thanks to Ben and team for their help with letting my property. As a new landlord, it has been great to have such an efficient and friendly team to guide me through the process. Everyone has been brilliant in answering questions. Thank you!...
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Was this helpful? Yes
Nov 15,2017
Minithumbup
By: 'Peter'
Nov 15,2017
0 people found
this helpful
We have been working with the Letting Game for several years & have always found them very professional in all apects of the letting process...
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Was this helpful? Yes
Nov 14,2017
Minithumbup
Ben Giles
Heather Lawson
By: 'Private Landlord'
Nov 14,2017
0 people found
this helpful
Very professional, prompt, in my opinion gave an accurate valuation, let the property within 48 hours and handled all paperwork thereafter with speed, efficiency and accuracy. I for one will certainly use again. Excellent....
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Comment on agent fees
Very reasonable.
Was this helpful? Yes
Nov 09,2017
Minithumbup
Anna Sage
By: 'Andrew'
Nov 09,2017
0 people found
this helpful
Anna has done a great job managing a couple of my properties and I would be happy to recommend The Letting Game to others. Given the good experience I have had so far I am moving some other properties over to them that were previously managed by another agent....
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Comment on agent fees
Fees are typical of others in area I think.
Was this helpful? Yes
Nov 08,2017
Minithumbup
Ben Giles
Maya Joshi
By: 'Gerlando'
Nov 08,2017
0 people found
this helpful
I have been using the Letting Game for a number of years now and can't fault the service at all. Ben, Maya and Harry are all extremely organised and courteous. I have used other letting agents and nothing comes close to the experience with the Letting Game....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 08,2017
Minithumbup
Ben Giles
Maya Joshi
By: 'Jeff B'
Nov 08,2017
0 people found
this helpful
The Letting Game have successfully let 2 of my Bristol properties. I have been pleased with their professionalism throughout the process. Both properties were let within 10 days in November which is traditionally a rather slow period for letting properties....
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Comment on agent fees
The Letting Game's fees are very competitive and saved me a considerable sum.
Was this helpful? Yes
Nov 07,2017
Minithumbup
Ben Giles
Alex Drake
By: 'Kyrie'
Nov 07,2017
0 people found
this helpful
Really good service. Staff members were very helpful with any queries we had and helped us with any problems along the way. Very quick to respond to any questions....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 06,2017
Minithumbup
Anna Sage
Anna Sage
By: 'Brad'
Nov 06,2017
0 people found
this helpful
Very responsive and helpful. I live in Australia and whenever i send Anna an email she has always responded overnight for me. She has been really helpful organising quotes for repair work and following up phoning contractors with our questions. When i'm stuck on the other side of the worlds its been fantastic having Anna on my side. Would definitely recommend....
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Nov 06,2017
Minithumbup
By: 'Nick Dunn'
Nov 06,2017
0 people found
this helpful
I have been letting my properties with The Letting Game for the last 4 years and Jack has a young dynamic energetic team working with him, who I have found very switched on to my requirements as a landlord.What I also like with his team is no matter who I am dealing with,I have found each and every one of his team very responsive to any queries or issues I have.raised in the past,which is a fundamental with me in terms of running a business. I find it a pleasure engaging with everyone at the Let...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 02,2017
Minithumbup
Samantha Urch
By: 'Sian and Tom'
Nov 02,2017
0 people found
this helpful
Very helpful and friendly team. Everything went quick and smoothly. Building also has a nice bright feel and everyone is smiling. Feel like they care about the process....
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Comment on agent fees
Pretty average for the market
Was this helpful? Yes
Nov 02,2017
Minithumbup
Maya Joshi
By: 'Mr Sharma'
Nov 02,2017
0 people found
this helpful
Maya has been excellent these past 2yrs managing our 1 Bed property in Clifton with the Letting Game. She has professionally & successfully marketed the property on two occasions, having taken photos of the flat, assessed viable rental income, arranged viewings & letting promptly within 24hrs. The supporting team have also performed to a very high standard & I will certainly use Maya & the Letting Game to advertise forthcoming properties. Having recently rented ourselves in Cli...
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Was this helpful? Yes
Nov 01,2017
Minithumbup
Ben Giles
By: 'Simon Cutts'
Nov 01,2017
0 people found
this helpful
At the danger of repeating other reviewers comments, we have found TheLettingGame to be most excellent. The service has been professional, competitively priced and very informative. We are letting again after a gap of 15 years and found the whole process with TheLettingGame reassuring and straightforward, considerably better than previous agents we used 15 years ago. I really could not recommend them highly enough...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 01,2017
Minithumbup
Samantha Urch
Maya Joshi
By: 'Claire'
Nov 01,2017
0 people found
this helpful
Received excellent customer service from Sam and Maya while dealing with The Letting Game. Both were friendly and helpful with a great can do attitude. They made the process easy and had us settled into our property in no time. Thank you....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 31,2017
Minithumbup
Ben Giles
Maya Joshi
By: 'Alex'
Oct 31,2017
0 people found
this helpful
I was very impressed with the company and particularly Ben. He was reliable, professional and had a strong knowledge of the legal side of lettings. He also listened carefully to my requirements and found me excellent tenants. Consequently the process was smooth and stress-free. I feel like I am in safe hands. I will certainly use the Letting Game again....
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Was this helpful? Yes
Oct 26,2017
Minithumbup
Ben Giles
By: 'Trev'
Oct 26,2017
0 people found
this helpful
I was very impressed with the service I received from The Letting Game. The agent visited my property promptly and demonstrated extensive knowledge in advising us on our options for letting our property. Would definitely recommend....
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Comment on agent fees
Good - impressedd
Was this helpful? Yes
Oct 21,2017
Minithumbup
Ben Giles
By: 'Liz'
Oct 21,2017
0 people found
this helpful
Ben was extremely helpful when renting our properties and has been very flexible regarding the initial agents viewing of each...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Oct 19,2017
Minithumbup
Ben Giles
By: 'Lucy Davison'
Oct 19,2017
0 people found
this helpful
The letting game (and Ben) were really helpful in the moving process. They handled all viewings and references extremely quickly and helped us get settled into the property and gave us good contacts with the landlord. All aspects of the renting process were handled professionally and personally so we weren't ever left waiting on responses as happens with a lot of agencies. Ben continues to help us with any issues regarding any property aspects we are unsure of as young professional renters...
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Comment on agent fees
Fair and standard for all agencies
Was this helpful? Yes
Oct 12,2017
Minithumbup
Ben Giles
By: 'Helen'
Oct 12,2017
0 people found
this helpful
The Letting Game has been great to work with. Ben has the patience of a saint, always prompt and courteous, even when my queries would give anyone a bureaucratic headache. I have complete confidence that the tenants he's found are the right kind of people for the house....
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Comment on agent fees
Seem very reasonable.
Was this helpful? Yes
Oct 06,2017
Minithumbup
By: 'JBell'
Oct 06,2017
0 people found
this helpful
Happy with service, attitude and speed of response. As the rental is far from where I live a reliable agent is essential....
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Comment on agent fees
Fees reasonable.
Was this helpful? Yes
Jun 10,2017
Minithumbup
Maya Joshi
Ben Giles
By: 'Mr Nikhil Jethwa'
Jun 10,2017
0 people found
this helpful
I've used many letting agents in bristol. By far the Letting Game have been the most professional and helpful throughout the process. As I am busy with my daily job , Maya and Ben dealt with my property and did everything neccesary without any stress my end. I will not be using anyone else In future!...
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Was this helpful? Yes
Mar 27,2017
Minithumbup
By: 'Tim'
Mar 27,2017
0 people found
this helpful
I don't normally listen to sales chatter but when Ben phoned me he persuaded me to listen. He was very friendly and engaging and persuaded me to go with the Letting Game, and I am very glad I did. The house is a student let and I used to do it myself, but they just now take all the hassle out of finding new tenants and doing all the paperwork. I have nothing but good to say about the Letting Game. They are efficient and keep me informed of progress. I have no intention of going anywhere else...
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Was this helpful? Yes
Mar 07,2017
Minithumbup
By: 'Dan'
Mar 07,2017
0 people found
this helpful
I've let properties with The Letting Game for several years. Everyone I've worked with have been consistently professional, efficient and friendly. I would definitely recommend....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 27,2017
Minithumbup
Jack Head
Ben Giles
By: 'TSalinas'
Feb 27,2017
0 people found
this helpful
As a landlord, I feel totally safe in their hands! I have been relying on the Letting Game for the last 8 years, of which the last 6 from overseas. The staff are amazingly reactive (they usually respond to my emails within 24 hours), highly professional and friendly. Any maintenance issues are reported to me quickly and best solutions are proactively proposed. Excellent service!...
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Comment on agent fees
Fees are fair
Was this helpful? Yes
Feb 22,2017
Minithumbup
Ben Giles
By: 'Elle'
Feb 22,2017
0 people found
this helpful
The Letting Game and Ben in particular has always provided us with an excellent professional service and I would thoroughly recommend....
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Was this helpful? Yes
Feb 22,2017
Minithumbup
Ben Giles
By: 'Neil and Amanda'
Feb 22,2017
0 people found
this helpful
Very happy with service received from The Letting Game . We used tenant find only and have been happy with our tenants. Ben was always honest and professional and kept us up to date. Recommended....
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Comment on agent fees
Comparable with other agents.
Was this helpful? Yes
Feb 22,2017
Minithumbup
Ben Giles
Claire Leeming
By: 'Fiona Jackson'
Feb 22,2017
0 people found
this helpful
Professional, friendly and efficient. I have always been impressed with how quickly and easily they have dealt with all the paperwork and in finding new tenants. They seem to attract high calibre, professional, and reliable tenants and are very efficient at turning around new tenancies. Would highly recommend them and the team working at the Letting Game....
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Comment on agent fees
Fair
Was this helpful? Yes
Feb 17,2017
Minithumbup
Maya Joshi
Ben Giles
By: 'Jun'
Feb 17,2017
0 people found
this helpful
Maya and Ben and the team have been very helpful and professional. I have been a client of them for years. They give precise valuation and good suggestions and supports. I recommend without hesitation....
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Was this helpful? Yes
Feb 17,2017
Minithumbup
Samantha Urch
Claire Leeming
By: 'Bob 'Orrible'
Feb 17,2017
0 people found
this helpful
I am very pleased with the service from the Letting Game - from finding tenants through to follow up on queries etc. They make the experience as painless as possible....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Feb 16,2017
Minithumbup
Jack Head
Claire Leeming
By: 'Tony Dyer'
Feb 16,2017
0 people found
this helpful
I have always found the Letting Game very efficient and professional, would highly recommend them for all landlords and tennants....
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Was this helpful? Yes

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Agent Fees

http://www.thelettinggame.co.uk/Content/Landlords.aspx
Last updated at 11:23 AM 17/02/2016 by allAgents

Complaints Procedure

The Letting Game, a Member of The
Property Ombudsman, aims to provide the highest standards of service to all our
customers. To ensure that your interests are safeguarded, a complaints
procedure has been introduced. This provides for the matter to be dealt with
internally by Mr Matthew Sweetman and in the event that we are not able to deal
with the issue to our mutual satisfaction, by reference to The Property
Ombudsman. If you believe you have a complaint,
please write in the first instance to the Matthew Sweetman at the address as
below:  Matthew SweetmanThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN. Your complaint will be acknowledged
within 24 hours but no longer than 3 working days, investigated thoroughly in
accordance with established in-house procedures and a formal reply will be sent
to you within 15 working days of receipt of your complaint.  If you are not satisfied with the
outcome of our initial investigation, you are provided with a further
opportunity to have the complaint reviewed by our Managing Director, at the
address given below: Jack HeadThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN.  



















































In the event that the final review as
detailed above still fails to satisfy your complaint, then you are at liberty
to have the matter referred to the The Property Ombudsman. We will submit our
file to the Ombudsman on request. You are also entitled to have your complaint
referred to the Ombudsman should we fail to deal with matters promptly or do not
comply with our in-house complaints procedure within 8 weeks from the date we
receive your written notification.
Last updated at 11:23 AM 17/02/2016 by allAgents

Clifton
Saville Court, Saville Place, Bristol BS8 4EJ
(0)
Harbourside
Unity Centre, Unity Street, Harbourside BS1 5HH
(0)
Henleaze
Henleaze House, Harbury Road, Bristol BS9 4PN
(88)


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