The Letting Game
4.8/5, 293 reviews
97% recommended
92% lettings valuation accuracy
97% lettings fee satisfaction
The Letting Game is widely regarded as the number 1 letting agents and property management company in Bristol. The Letting Game has a focus on providing high quality tenants for landlords across the whole of Bristol. With three offices across the city, we are ideally situated to service the requirements of ... show more The Letting Game is widely regarded as the number 1 letting agents and property management company in Bristol. The Letting Game has a focus on providing high quality tenants for landlords across the whole of Bristol. With three offices across the city, we are ideally situated to service the requirements of many of Bristol’s major employers as well as Bristol’s thriving student hubs. The Letting Game has a relocation arm of the company, aptly named ‘The Relocation Game’, that sources property for individuals and families who are moving to Bristol for work. We are also the official accommodation partner to the University of the West of England.
Letting Agent Bristol The Letting Game

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 92% 97% £400 £2,970
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
198 0 75 9 0 0 0 0 11 0
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Images & Videos

“Tia and Beth Assisted very well to have an Ha......”

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Mar 13,2020
Minithumbup
Tia
Beth
By: 'SHIVA PRASAD CHIKKARAJU'
Mar 13,2020
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Tia and Beth Assisted very well to have an Hassle free LET agreement. Though I was very new to UK, considering all the factors that are required to move in to a rented house, both helped me and made my move easier with in short ...
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“Star letting service!...”

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Mar 04,2020
Minithumbup
Maya
Abigail
By: 'Jane Francis'
Mar 04,2020
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Maya and her colleagues at The Letting Game are brilliant helpers. After we had some troublesome letting, they took over efficiently and very quickly found a good tenant for us. I got to know Maya, in fact a couple of years ago when we were ...
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“2nd time using the letting game - first time ......”

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Mar 03,2020
Minithumbup
Maya
By: 'Russell gregory'
Mar 03,2020
0 people found
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2nd time using the letting game - first time was unfortunate for us all as the owner of the property was very problematic which left us in a compromising situation. Even more so as the rent was £1600 a month. A year passed from departing the ...
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“Rented A Flat...”

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Mar 03,2020
Minithumbup
Tia
By: 'Kishalay Banerjee'
Mar 03,2020
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I rented my flat through The Letting Game, and they made it a very smooth process for me. They worked around my schedule, and promptly answered any queries I had. Overall, it was a very pleasant experience....
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“Ben was brilliant,...”

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Feb 28,2020
Minithumbup
Ben
By: 'David Dyes'
Feb 28,2020
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Ben was brilliant, he did everything he said he would. After a poor experience with our previous letting agents Ben was a breath of fresh air. Everything Ben said he would do he did and we are extremely impressed....
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“The Letting Game have been managing our stude......”

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Jan 17,2020
Minithumbup
Ben
Anna
By: 'Wendy Tippett'
Jan 17,2020
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The Letting Game have been managing our student house for 18 months. Ben and his team go out of their way to help with marketing advice and day to day management. Before we bought the property, Ben shared his expertise and gave us confidence to proceed ...
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“Would recommend...”

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Jan 15,2020
Minithumbup
Ben
Tia
By: 'Huw Evans'
Jan 15,2020
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As a landlord that has used two other letting agencies in the past, I can say that The Letting Game were by far the most responsive and attentive. Additionally, Ben was very quick to prepare and finalise the marketing of the property, while Tia dealt ...
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“GeorgiaThank you very much for the superb s......”

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Jan 06,2020
Minithumbup
By: 'Vince Wells'
Jan 06,2020
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Georgia Thank you very much for the superb service you gave us when you helped us find our flat Another company in Bristol with the initial S H could do with your professionalism !...
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“I have found this to be a great company offer......”

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Dec 15,2019
Minithumbup
Ben
By: 'David Giles'
Dec 15,2019
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I have found this to be a great company offering a first class service in an otherwise variable field. Ben is very helpful indeed....
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“By far the worst letting agency I have dealt ......”

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Dec 09,2019
Minithumbdown
By: 'C n LARGE'
Dec 09,2019
0 people found
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By far the worst letting agency I have dealt with. They seem dedicated to getting as much money as possible for the landlords, and doing a bare minimum for tenants. We have had a catalogue of problems with the property, the agency have used unreliable ...
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“Efficient and Professional...”

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Dec 03,2019
Minithumbup
Ben
Georgia
By: 'Victoria Little'
Dec 03,2019
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The team at The Letting Game were efficient and professional and let our property very quickly to ideal tenants. We will be using The Letting Game to find tenants for our other properties and have no hesitation i recommending them....
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“Horrible...”

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Nov 12,2019
Minithumbdown
Anna
Alex
By: 'Le gal'
Nov 12,2019
0 people found
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Quelle entreprise remplie d'incompétents et d'ignorants. Aucune conscience professionnelle , aucune communication, des frais EXORBITANTS pour un travail si médiocre . On a meme du menacer de poursuite judiciaire pour récupérer notre argent . Votre agence est une honte, et j'espère que vous ...
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“Elizabeth has been very helpful and friendly.......”

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Nov 04,2019
Minithumbup
Elizabeth
By: 'Paula Smith'
Nov 04,2019
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Elizabeth has been very helpful and friendly. I have found in the past that staff in this type of industry can be very aloof and unfriendly I always think that when you are providing a service, good manners and a pleasant personality go a long ...
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“Very professional and speedy service....”

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Nov 01,2019
Minithumbup
Maya
Tia
By: 'Robbie Clarke'
Nov 01,2019
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Very professional and speedy service. Our property was let within 2 days of going on the market. Would definitely recommend The Letting Game...
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“Tia has been excellent throughout and very he......”

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Nov 01,2019
Minithumbup
Tia
By: 'Michael Harper'
Nov 01,2019
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Tia has been excellent throughout and very helpful and friendly and knowledgeable, the whole process has been great!! Thank you...
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“My experience with The Letting Game was amazi......”

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Oct 31,2019
Minithumbup
Tia
By: 'James'
Oct 31,2019
0 people found
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My experience with The Letting Game was amazing. Especially working with Tia. She was a great commuicator and very supportive through the whole process, especially during what was a difficult time. Having used plenty of agencies in the past I can hand on heart say ...
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“By far the best letting agent we have used. As ......”

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Oct 31,2019
Minithumbup
Ben
Harry
By: 'Laura'
Oct 31,2019
0 people found
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By far the best letting agent we have used. As a small family business with a large property portfolio, we need a quick, reliable and professional service and The Letting Game provide that and more. Great communication from all the team. Mainly deal with Ben ...
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“Matt has been really professional, helpful, a......”

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Oct 31,2019
Minithumbup
Matthew
By: 'Nadia Yates-Stephenson'
Oct 31,2019
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Matt has been really professional, helpful, and friendly whenever I've contacted The Letting Game in regards to viewings and applying to rent a property. He was also very knowledgeable about the property when viewing it and could answer my questions. He has been swift in ...
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“This agency is quite different from the rest ......”

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Oct 30,2019
Minithumbup
Mel
Claire
By: 'Matt'
Oct 30,2019
0 people found
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This agency is quite different from the rest of its cadre. There is nothing hidden in the smallprint, nor do there appear to be unreasonable charges for insignificant tasks. Communications with me as a landlord are strong and I feel the charges are reasonable for ...
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“Beth was very quick to answer all my question......”

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Oct 29,2019
Minithumbup
Elizabeth
By: 'Kara'
Oct 29,2019
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Beth was very quick to answer all my questions and get back to me in a very reasonable amount of time! She was great!...
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“The Letting Game - Excellent service all round......”

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Oct 29,2019
Minithumbup
Mel
By: 'Simon'
Oct 29,2019
0 people found
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My previous experience with Letting agents had not been positive but Im delighted to say The Letting Game provided excellent service throughout the Let of my property in Bristol. Mel and the team were great to work with being both friendly and efficient. I would ...
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“Maya and Tia have sorted 2x tenants for me. ......”

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Oct 29,2019
Minithumbup
Tia
Maya
By: 'Howzer Hall'
Oct 29,2019
0 people found
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Maya and Tia have sorted 2x tenants for me. They are both excellent, efficient and highly professional. Pleasure to deal wih them both 5/5....
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“Great service been using this company for yea......”

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Oct 28,2019
Minithumbup
Ben
Maya
By: 'Alex Archer'
Oct 28,2019
0 people found
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Great service been using this company for years. They always find me great tenants. Would recommend them to anyone without hesitation....
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“Great Service...”

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Oct 28,2019
Minithumbup
Ben
Maya
By: 'Caroline Thorne'
Oct 28,2019
0 people found
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Professional and efficient. No issues, got the property let in no time. Always there to help. Huge thanks to The Letting Game Team....
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“Good service...”

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Oct 25,2019
Minithumbup
Matthew
Katie
By: 'PetervWheeler'
Oct 25,2019
0 people found
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i chose TLG over other agents because of their friendly, positive attitude. I was not disappointed, and even though there was a change of staff, the excellent service continues....
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“As a new landlord, I've appreciated the frien......”

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Oct 25,2019
Minithumbup
Katie
By: 'Tony Doyle'
Oct 25,2019
0 people found
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As a new landlord, I've appreciated the friendly, professional service I've experienced, both with Katie and other members of the team. Nice work all of you!...
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“Matt was a great help with finding this prope......”

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Oct 25,2019
Minithumbup
Matthew
By: 'Eleanor Haines'
Oct 25,2019
0 people found
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Matt was a great help with finding this property and guiding us through the process! The staff were always very kind and understanding. Many Thanks...
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“Excellent letting service with impeccable professionalism...”

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Oct 22,2019
Minithumbup
Maya
By: 'Niamh Egan'
Oct 22,2019
0 people found
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Excellent team of professional individuals. Efficient, contactable, punctual and generally a very slick and great operation. No complaints to be given. Very friendly and easy to talk to. Especially as a first time landlord they are a great company to work with!...
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“5 Star Experience! 😊...”

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Oct 22,2019
Minithumbup
Matthew
By: 'Monika Krzysztopolska'
Oct 22,2019
0 people found
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Matt Mealing has been very very helpful! I've sent him numerous emails and called a few times and he always had time to answer my questions. He answered promptly every time. He is very friendly and professional. During the viewing he has shown us everything ...
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“As a new landlord I reviewed the agents offer......”

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Oct 22,2019
Minithumbup
Ben
Tia
By: 'Brian Youster'
Oct 22,2019
0 people found
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As a new landlord I reviewed the agents offering on allAgents. Selected The Letting Game and found the people to be enthusiastic and knowledgeable, so asked them to list my flat at a rent suggested by them and other agents, and to provide a managed ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

The Letting Game, a Member of The
Property Ombudsman, aims to provide the highest standards of service to all our
customers. To ensure that your interests are safeguarded, a complaints
procedure has been introduced. This provides for the matter to be dealt with
internally by Mr Matthew Sweetman and in the event that we are not able to deal
with the issue to our mutual satisfaction, by reference to The Property
Ombudsman. If you believe you have a complaint,
please write in the first instance to the Matthew Sweetman at the address as
below:  Matthew SweetmanThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN. Your complaint will be acknowledged
within 24 hours but no longer than 3 working days, investigated thoroughly in
accordance with established in-house procedures and a formal reply will be sent
to you within 15 working days of receipt of your complaint.  If you are not satisfied with the
outcome of our initial investigation, you are provided with a further
opportunity to have the complaint reviewed by our Managing Director, at the
address given below: Jack HeadThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN.  



















































In the event that the final review as
detailed above still fails to satisfy your complaint, then you are at liberty
to have the matter referred to the The Property Ombudsman. We will submit our
file to the Ombudsman on request. You are also entitled to have your complaint
referred to the Ombudsman should we fail to deal with matters promptly or do not
comply with our in-house complaints procedure within 8 weeks from the date we
receive your written notification.
Last updated at 5:04 PM 05/09/2019 by allAgents

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