The Letting Game
4.8/5, 308 reviews
97% recommended
92% lettings valuation accuracy
97% lettings fee satisfaction
The Letting Game is widely regarded as the number 1 letting agents and property management company in Bristol. The Letting Game has a focus on providing high quality tenants for landlords across the whole of Bristol. With three offices across the city, we are ideally situated to service the requirements of ... show more The Letting Game is widely regarded as the number 1 letting agents and property management company in Bristol. The Letting Game has a focus on providing high quality tenants for landlords across the whole of Bristol. With three offices across the city, we are ideally situated to service the requirements of many of Bristol’s major employers as well as Bristol’s thriving student hubs. The Letting Game has a relocation arm of the company, aptly named ‘The Relocation Game’, that sources property for individuals and families who are moving to Bristol for work. We are also the official accommodation partner to the University of the West of England.

...left to get your reviews in for the
2020 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 92% 97% £400 £2,970
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
204 0 83 9 0 0 0 0 12 0
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Ellie...”

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Aug 07,2020
Minithumbup
Maya
By: 'Ellie'
Aug 07,2020
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Fantastic service all round! Maya let my property within a matter of days of marketing it, I had three prospective tenants to chose from. My tenants are very happy in the property and we’re also pleased with the communication and service provided by Maya’...
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“The letting game are a great letting agency, ......”

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Aug 07,2020
Minithumbup
Abigail
By: 'swoodhouse'
Aug 07,2020
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The letting game are a great letting agency, they are honest, responsive accommodating and trustworthy. Abigail was our property manager and as tenants we couldn't have asked for more. Abigail was always happy to take our queries and work towards a mutually beneficial solution for ...
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“Excellent service...”

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Aug 06,2020
Minithumbup
Maya
By: 'Rebecca Whithead'
Aug 06,2020
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Thank you the letting game for your professional service, quick and effective communication. You were transparent with me every step of the way. I would highly recommend this team....
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“Very genuine and professional team. Very help......”

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Aug 06,2020
Minithumbup
Maya
By: 'Clare Hardwell'
Aug 06,2020
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Very genuine and professional team. Very helpful, considerate and keep me up to date and returned all correspondence within good time....
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“Excellent service throughout, I’m very please......”

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Aug 06,2020
Minithumbup
Maya
By: 'Rheanna Oliver'
Aug 06,2020
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Excellent service throughout, I’m very pleased with the tenants. Maya has a very friendly, helpful and professional manner and has been exceptional in helping me find the right tenants....
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“Really pleased with the service I have receiv......”

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Aug 05,2020
Minithumbup
By: 'phil Jane'
Aug 05,2020
0 people found
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Really pleased with the service I have received. I let my Bishopston house out recently through The Letting Game and they achieved an additional £100 rent per month. It's now being managed and they have done a great job so far - their processes seem watertight....
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“Very helpful team...”

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Aug 05,2020
Minithumbup
By: 'V Smith'
Aug 05,2020
0 people found
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Had a very pleasant experience using The Letting Game the team were very helpful and quick to respond. Would highly recommend....
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“Beth was great in answering all my questions ......”

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Aug 05,2020
Minithumbup
Elizabeth
By: 'Alfie Clarke'
Aug 05,2020
0 people found
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Beth was great in answering all my questions (there were many!) and always came back to me in a quickly! She was great throughout the process!...
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“Beth was extremely helpful and fantastic to w......”

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Aug 05,2020
Minithumbup
Elizabeth
By: 'Luke Stevens'
Aug 05,2020
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Beth was extremely helpful and fantastic to work with. A credit to your company and will recommend the letting game to friends and family...
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“Friendly and helpful...”

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Aug 05,2020
Minithumbup
Elizabeth
By: 'Lucy alice'
Aug 05,2020
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Elizabeth was great in helping us secure a rental property as new time renters in Bristol. Very helpful and professional...
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“Easy from start to finish! Really happy wit......”

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Aug 05,2020
Minithumbup
Maya
By: 'H'
Aug 05,2020
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Easy from start to finish! Really happy with the service, would definitely use them again. Thanks to Maya and the team!...
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“Would recommend using The Letting Game...”

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Aug 04,2020
Minithumbup
Beth
By: 'Emma'
Aug 04,2020
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Just had a really good experience with the letting game when letting my property. Very friendly and reliable team. No fuss and was let very quickly. Dealt with Beth and she was super polite and professional. Will defo continue using. Thank you!...
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“I have dealt with Beth on a couple occasions,......”

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Aug 04,2020
Minithumbup
Beth
By: 'Josh Dean'
Aug 04,2020
0 people found
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I have dealt with Beth on a couple occasions, i have found her very helpful and she always comes back to us and ensures our needs have been met. Very impressed....
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“Thank you to Tia and Beth! Really impressed b......”

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Jun 03,2020
Minithumbup
Beth
Tia
By: 'Nalla Bantick'
Jun 03,2020
0 people found
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Thank you to Tia and Beth! Really impressed by the service that was provided and also the speed of everything! This was my first time renting alone and couldn't have gone any better! I was always updated of the progress of the flat I am ...
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“Very good and efficient service through a dif......”

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Apr 20,2020
Minithumbup
By: 'Emily Naish'
Apr 20,2020
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Very good and efficient service through a difficult situation! Thanks for being understanding and working hard through the lockdown. Everyone in the admin team was friendly and helpful - really good service and would recommend....
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“Tia and Beth Assisted very well to have an Ha......”

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Mar 13,2020
Minithumbup
Tia
Beth
By: 'SHIVA PRASAD CHIKKARAJU'
Mar 13,2020
0 people found
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Tia and Beth Assisted very well to have an Hassle free LET agreement. Though I was very new to UK, considering all the factors that are required to move in to a rented house, both helped me and made my move easier with in short ...
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“Star letting service!...”

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Mar 04,2020
Minithumbup
Maya
Abigail
By: 'Jane Francis'
Mar 04,2020
0 people found
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Maya and her colleagues at The Letting Game are brilliant helpers. After we had some troublesome letting, they took over efficiently and very quickly found a good tenant for us. I got to know Maya, in fact a couple of years ago when we were ...
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“2nd time using the letting game - first time ......”

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Mar 03,2020
Minithumbup
Maya
By: 'Russell gregory'
Mar 03,2020
0 people found
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2nd time using the letting game - first time was unfortunate for us all as the owner of the property was very problematic which left us in a compromising situation. Even more so as the rent was £1600 a month. A year passed from departing the ...
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“Rented A Flat...”

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Mar 03,2020
Minithumbup
Tia
By: 'Kishalay Banerjee'
Mar 03,2020
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I rented my flat through The Letting Game, and they made it a very smooth process for me. They worked around my schedule, and promptly answered any queries I had. Overall, it was a very pleasant experience....
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“Ben was brilliant,...”

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Feb 28,2020
Minithumbup
Ben
By: 'David Dyes'
Feb 28,2020
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Ben was brilliant, he did everything he said he would. After a poor experience with our previous letting agents Ben was a breath of fresh air. Everything Ben said he would do he did and we are extremely impressed....
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“The Letting Game have been managing our stude......”

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Jan 17,2020
Minithumbup
Ben
Anna
By: 'Wendy Tippett'
Jan 17,2020
0 people found
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The Letting Game have been managing our student house for 18 months. Ben and his team go out of their way to help with marketing advice and day to day management. Before we bought the property, Ben shared his expertise and gave us confidence to proceed ...
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“Would recommend...”

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Jan 15,2020
Minithumbup
Ben
Tia
By: 'Huw Evans'
Jan 15,2020
0 people found
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As a landlord that has used two other letting agencies in the past, I can say that The Letting Game were by far the most responsive and attentive. Additionally, Ben was very quick to prepare and finalise the marketing of the property, while Tia dealt ...
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“GeorgiaThank you very much for the superb s......”

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Jan 06,2020
Minithumbup
By: 'Vince Wells'
Jan 06,2020
0 people found
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Georgia Thank you very much for the superb service you gave us when you helped us find our flat Another company in Bristol with the initial S H could do with your professionalism !...
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“I have found this to be a great company offer......”

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Dec 15,2019
Minithumbup
Ben
By: 'David Giles'
Dec 15,2019
0 people found
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I have found this to be a great company offering a first class service in an otherwise variable field. Ben is very helpful indeed....
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“By far the worst letting agency I have dealt ......”

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Dec 09,2019
Minithumbdown
By: 'C n LARGE'
Dec 09,2019
0 people found
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By far the worst letting agency I have dealt with. They seem dedicated to getting as much money as possible for the landlords, and doing a bare minimum for tenants. We have had a catalogue of problems with the property, the agency have used unreliable ...
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“Efficient and Professional...”

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Dec 03,2019
Minithumbup
Ben
Georgia
By: 'Victoria Little'
Dec 03,2019
0 people found
this helpful
The team at The Letting Game were efficient and professional and let our property very quickly to ideal tenants. We will be using The Letting Game to find tenants for our other properties and have no hesitation i recommending them....
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“Horrible...”

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Nov 12,2019
Minithumbdown
Anna
Alex
By: 'Le gal'
Nov 12,2019
0 people found
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Quelle entreprise remplie d'incompétents et d'ignorants. Aucune conscience professionnelle , aucune communication, des frais EXORBITANTS pour un travail si médiocre . On a meme du menacer de poursuite judiciaire pour récupérer notre argent . Votre agence est une honte, et j'espère que vous ...
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“Elizabeth has been very helpful and friendly.......”

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Nov 04,2019
Minithumbup
Elizabeth
By: 'Paula Smith'
Nov 04,2019
0 people found
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Elizabeth has been very helpful and friendly. I have found in the past that staff in this type of industry can be very aloof and unfriendly I always think that when you are providing a service, good manners and a pleasant personality go a long ...
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“Very professional and speedy service....”

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Nov 01,2019
Minithumbup
Maya
Tia
By: 'Robbie Clarke'
Nov 01,2019
0 people found
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Very professional and speedy service. Our property was let within 2 days of going on the market. Would definitely recommend The Letting Game...
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“Tia has been excellent throughout and very he......”

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Nov 01,2019
Minithumbup
Tia
By: 'Michael Harper'
Nov 01,2019
0 people found
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Tia has been excellent throughout and very helpful and friendly and knowledgeable, the whole process has been great!! Thank you...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

The Letting Game, a Member of The
Property Ombudsman, aims to provide the highest standards of service to all our
customers. To ensure that your interests are safeguarded, a complaints
procedure has been introduced. This provides for the matter to be dealt with
internally by Mr Matthew Sweetman and in the event that we are not able to deal
with the issue to our mutual satisfaction, by reference to The Property
Ombudsman. If you believe you have a complaint,
please write in the first instance to the Matthew Sweetman at the address as
below:  Matthew SweetmanThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN. Your complaint will be acknowledged
within 24 hours but no longer than 3 working days, investigated thoroughly in
accordance with established in-house procedures and a formal reply will be sent
to you within 15 working days of receipt of your complaint.  If you are not satisfied with the
outcome of our initial investigation, you are provided with a further
opportunity to have the complaint reviewed by our Managing Director, at the
address given below: Jack HeadThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN.  



















































In the event that the final review as
detailed above still fails to satisfy your complaint, then you are at liberty
to have the matter referred to the The Property Ombudsman. We will submit our
file to the Ombudsman on request. You are also entitled to have your complaint
referred to the Ombudsman should we fail to deal with matters promptly or do not
comply with our in-house complaints procedure within 8 weeks from the date we
receive your written notification.
Last updated at 5:04 PM 05/09/2019 by allAgents

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