The JNP Partnership

13 reviews 2.8 /5 rating
  • 75% valuation accuracy
  • 46% recommend
  • 60% fee satisfaction
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    James Donald
We at The JNP Partnership offer a comprehensive service in the full range of estate agency and property related matters. We are a uniquely experienced team of professionals, owner run and managed, ded Read full description...We at The JNP Partnership offer a comprehensive service in the full range of estate agency and property related matters. We are a uniquely experienced team of professionals, owner run and managed, dedicated to providing an old-fashioned personal service underpinned by the latest information technology and software systems.
 
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Jun 09,2017
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angela wilson
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angela wilson
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Jun 09,2017
1 people found
this helpful
We are renting a property, and have been without hot water for a week, we have to do all the ringing around, no one at the agency returns our calls. and none of them has sorted out the problem, despite the difficulty of being without hot water for a week.!!!...
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Jan 23,2017
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Jan 23,2017
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We have used JNP on a few occasions for both buying and selling houses, we have alyawys found them to professional, responsive and knowledgeable. Their rates are broadly similar to other agents in the area...
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Fair and inline with expectations
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Mar 23,2015
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James Donald
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Mar 23,2015
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James Donald in the Hazlemere branch was excellent in managing the sale. His advice was always sound, his responses swift, and he updated me regularly.When problems arose I always felt that things were in safe, experiened and capable hands, James driving the sale through to a successful conclusion....
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Mar 11,2015
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angela wilson
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Mar 11,2015
1 people found
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I sent this email yesterday and low and behold still no contact from jnp and being told i would recieve a callback from you guys; Good afternoon I am very frustrated by the lack of communication with JNP I understand I am not your only tenant and you guys are busy but I called in 3 times yesterday and twice the day before and each time promised a call back to inform me what is happening but I received NOTHING! I work 9am until 5.30pm 5 days a week so finding the time myself to contact you gu...
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I got charged for a fee for a contract i never recieved!!!!
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Mar 08,2015
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James Donald
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Mar 08,2015
0 people found
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I have to say that James was fantastic in every way. We had a time limit and he is the most pro-active agent i have ever come across to the point he would take our file how if he had a day off just to hurry the other agents up, which believe me needed to be done. Can highly recommend....
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Jan 27,2014
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Jan 27,2014
2 people found
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Lazy agents! Unsure which branch in High Wycombe. Last week, I have arranged to view properties in the morning but received a voicemail to inform me that they couldn\'t gain access to the properties and they were not what we are looking for. I managed to call back to enquire what the agent meant and they have said we can still go view the properties but they won\'t be there, the tenants will show us around. We then arranged to see the properties the week after and just like last week, we receiv...
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Mar 15,2013
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Mar 15,2013
5 people found
this helpful
The reason I have rated terrible here as opposed to poor is that my first few experiences were poor and have since worsened, something I did not think was possible. JNP showed me around 2 properties in 2012, on both occasions I had the same female agent and she was shocking, to the point where if I were to find a property to view under their management in future, I would specifically request NOT to have this woman as the agent. On both occasions, she was pushy, rude and on the last occasion st...
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What agent could do to change your mind?
Improved service/professionalism, less pushy, adequate follow up. Selling the property may also help, this woman almost talked me out of being interested on both occasions.
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Feb 21,2013
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Feb 21,2013
3 people found
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On the whole, I've had no problem with Estate Agents. Primarily they serve their clients through renting or selling property. I do so wish that they could reciprocate this attitude to customers using their service. Is there anything worse than being strung along by an agent wishing to bait a deal? Surely, if you have the means to pay, are not a criminal, are in employment and have excellent references, do you really need to wait a whole week before they tell you that they received another o...
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Jul 14,2012
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Jul 14,2012
2 people found
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I put my flat up for sale with JNP High Wycombe as I wanted to buy a new build in Hazlemere which JNP Hazlemere was dealing with, so I thought it would be benificial to deal with just one agency. They soon found a new buyer and came back with a quite frankly insulting first offer. Then the offer was upped a bit but still not enough, the seller also wanted me to move out in mid March and take rental at my expence so she could save on stamp duty, well this did not happen. I finally got a half dece...
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What agent could do to change your mind?
The staff are far from honerable in their dealings and go back on their word. They seen to have no quarms about manipulating the seller for a quick sale.
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Jan 07,2012
Minithumbdown
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Jan 07,2012
4 people found
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The house we rented was dirty when we moved in, they would not take responsibility for this despite them charging an excessive admin fee just for the pleasure of renting from them. Then when we left the property it took nearly two months to get overpaid rent back from them. We complained to Stephen Grace, MD, but it's fair to say he just paid lip service to the issues, rather than investigate from a duty of care and customer service perspective. Difficulty is they are in an area where the pro...
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What agent could do to change your mind?
I'm not interested in their feedback given the volume and nature of emails we have received from them. My aim is to make the general public aware of the, and their ethics.
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By: The JNP Partnership
Jan 09, 2012
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Lisa, I listen to all of your complaints and took none of them lightly, I gave carefull consideration to them and made an educated response and none of them were justified considering you moved in to a house that the inventory clerk said was domestically clean, the Landlord felt that she had cleaned the property to a good standard of which we agreed. Tthe late rent payment was because you decided to dispute what was on the Deed of Surrender even though you had agreed and signed it. once we h ...
May 31,2010
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May 31,2010
0 people found
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The hazlemere staff are friendly and know their stuff, all live in the area and have extensive knowlege which is comforting. I bought my house through JNP and found them to be extremley professional and took the stress away from an very important and majorly stress inducing time in one life. Highly recommended will use to sell....
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By: Stephen Grace
Jun 27, 2012
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Thanks for the comments. really appreciated ...
Apr 19,2010
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Apr 19,2010
0 people found
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Well I don\'t understand the above comment. They were the only agent that opened on Sunday. JNP were able to organise three viewings, one of which I purchased. Selling through them two years later, I was delighted that they retained the same staff. Were realisitic with their values, fees competitive, plenty of evidence to back their figures. Feedback on viewings was excellent and found a buyer within three weeks. Excellent Service. ...
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Dec 16,2009
Minithumbdown
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Dec 16,2009
1 people found
this helpful
Used while serching for a house. Hands off approach, sent details which bear no resemblance to what we were looking for. Office seemed to be closed whenever we visited Risborough. I wouldn't use to sell. ...
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View All 7 Branches


The JNP Partnership - High wycombe, , HP15
High wycombe
330 Amersham Road, High wycombe HP15 7PU
(0)
The JNP Partnership - High Wycombe, HP13
Office 1
27 Crendon Street, High Wycombe HP13 6LJ
(1)
The JNP Partnership - Hazlemere, HP15
Office 2
Old Bank House, Hazlemere Cross Road, Hazlemere HP15 7PU
(5)
show all branches (7)
The JNP Partnership - Prestwood, HP16
Office 3
Smithfield House, 149 High Street, Prestwood HP16 9HF
(0)
The JNP Partnership - Princes Risborough, HP27
Office 4
No 1 Market Square, Princes Risborough HP27 0AP
(1)
The JNP Partnership - Stokenchurch, HP14
Office 5
Kingston House, Oxford Road, Stokenchurch HP14 3TA
(0)
The JNP Partnership - High Wycombe, HP13
Office 6
JNP Lettings 25 Crendon Street High Wycombe Bucks, High Wycombe HP13 6LJ
(5)

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