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    Nicola James Emily
The Home Rental Company is the market leader in West Wales providing a professional comprehensive lettings agency and property management service.
 
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Properties for sale
Properties for rent
Jul 26,2015
Minithumbup
By:
Jul 26,2015
5 people found
this helpful
We've had a fantastic experience using the Home Rental Company to move house. Professional and prompt communication throughout, both from Nicola and Gemma. We were kept informed throughout the entire process, both by email and phone, and any queries we had were answered promptly. A breath of fresh air compared to some other letting agents in the area....
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Comment on agent fees
Agent's fees aren't cheap, but in comparison with other agents in the area, not that badly priced.
Was this helpful? Yes
Feb 25,2014
Minithumbup
By:
Feb 25,2014
8 people found
this helpful
I just wanted to say thank you to you and your team for all your help with obtaining our new rental property in Wales for us in the short time frame we gave you. You have all been so professional throughout the process and we are looking forward to making a new life for ourselves in Wales....
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Aug 14,2013
Minithumbdown
By:
Aug 14,2013
7 people found
this helpful
Avoid this company at all cost! Another prime example of trying to make a quick buck out of honest, hard working people. Middle men taking their slice with no grounds. After leaving the rental property we had with the home rental company, leaving the property in a much more presentable state than when we originally moved in, we are told that it is "filthy" and are being charged. Not only do have they taken £50 from us for dropping the keys to them and writing a bogus report to th...
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What agent could do to change your mind?
Nothing. One bad experience is enough, I\'m not stupid enough to deal with them again.
Was this helpful? Yes
Jun 25,2013
Minithumbup
By:
Jun 25,2013
8 people found
this helpful
The Home Rental company were an excellent letting a company. They worked hard in finding my partner and myself properties and easily contactable. A highly recommend company that I will definitely use in the future. Thank you....
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Apr 18,2013
Minithumbup
By:
Apr 18,2013
13 people found
this helpful
I would highly recommend using The Home Rental Company as all staff members that dealt with me were very friendly and helpful. Lettings Manager, Nicola James was incredibly polite and patient checking if I was fully satisfied with the property I had chosen to move in. I didn\'t feel any pressure to rush my decision, Lettings agent Emily always kept me updated bless her of any new properties with full details of where the certain property/properties were situated along with the rental pricing. I ...
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Apr 14,2013
Minithumbup
By:
Apr 14,2013
12 people found
this helpful
I have been a landlord for 19 years and have experienced good and bad letting agents. I have transacted numerous tenants via The home Rental Company. I have always found that all of the staff are professional polite and very enthusiastic to get the job done. Trust is very important to me in business and Nicola is one of the very few people that I have trust and confidence in. She is always clear in her dealings ,pays attention to details and runs everything to the book, which I like and respe...
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Mar 13,2013
Minithumbdown
By:
Mar 13,2013
16 people found
this helpful
Not impressed with this agency at all. Began renting with them in 2011 and unfortunately ex ran off leaving me with 2 kids (I\'m the Father by the way). She cancelled the lease agreement and didnt pay the rent she had claimed for. The HRC demanded the money even though I was without funds, as ex had run off with the lot. They knew the situation and still persisted. Doubt they even tried to contact her. I tried to do private rental and requested reference, they refused because of the outstanding ...
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What agent could do to change your mind?
There is nothing this agency could do now to make me change my view of them. They have lost me a house which my children loved and put us in a precarious position of being made homeless. Steer clear of this agency if you value your safety..
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Jul 09,2012
Minithumbdown
By:
Jul 09,2012
15 people found
this helpful
Rented a property off this company for a yeae, but after a year decided to leave the property. Left the house in better condition to how we were given it only to be told the landlord is keeping our deposit due to house not in good condition, which was a load of bull and company were very rude to us. Now taking legal action against them and would never use this company ever again. avoid these people...
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Jul 02,2012
Minithumbdown
By:
Jul 02,2012
15 people found
this helpful
This company is no good for anyone under 26. As im 22 they asked for a guarentoo who owns their own house. they said this is because im under 25 which would have worked great because my partner is over 25, then she said he has to be employed.. so i said yes hes a managing director and then she said that we would still need a guarontoo ... Our wages exceed £4500 a month they must be having a laugh! So we have decided not to go with them Please note whilst they are asking for a guarentoo...
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What agent could do to change your mind?
This company is no good for anyone under 26. As im 22 they asked for a guarentoo who owns their own house. they said this is because im under 25 which would have worked great because my partner is over 25, then she said he has to be employed.. so i said yes hes a managing director and then she said that we would still need a guarontoo ... Our wages exceed β€š£4500 a month they must be having a laugh! So we have decided not to go with them Please note whilst they are asking for a guarentoo we both can provide references, bank statements, deposits and a clear credit rating... MAD
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By: The Home Rental Company
Aug 06, 2012
View all comments (1)
Thank you for your review. No tenant has taken legal action against the company for not returning the tenants deposit. Under the Housing Act 2004 The Company is not responsible for paying the deposits back to the tenants so your review of The Home Rental Company is misleading and is not correct. All tenantsÒ€ℒ deposits are required to be registered with one of the Government schemes. The Home Rental Company a member of the Deposit protection scheme (DPS) ALL deposits are paid to DPS. W....
Jan 26,2012
Minithumbdown
By:
Jan 26,2012
19 people found
this helpful
This member of staff provided the worst customer service I have ever recieved in my life. She did not make it clear that one of the properties we were to view was not confirmed, did not make any effort to confirm it or get in touch with us. We turned up at the property after a half hour walk in the rain, soaking wet, only to be told the viewing had been cancelled. We went in to the agentss to see what went amiss and she was outright rude to us in front of other members off staff and other tenan...
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What agent could do to change your mind?
Teach your staff members the importance of customer service in a competitive market.
Was this helpful? Yes



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Awards won by The Home Rental Company

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Firm rankings



Office 1
6 High Street, Swansea SA18 2LY
(5)
Office 2
17 Spilman Street, Carmarthen SA31 1JY
(5)
Office 3
11 Market Street, Haverfordwest SA61 1NF
(0)

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