The Home Rental Company
2.5/5, 13 reviews
38% recommended
0% lettings valuation accuracy
50% lettings fee satisfaction
The Home Rental Company is the market leader in West Wales providing a professional comprehensive lettings agency and property management service. show more The Home Rental Company is the market leader in West Wales providing a professional comprehensive lettings agency and property management service.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 0% 50% £495 £500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 1 4 6 0 0 0 0 0 1
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Haha!! Laughable....DREADFUL!!!...”

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Sep 16,2020
Minithumbdown
By: 'Secret'
Sep 16,2020
0 people found
this helpful
Absolutely dreadful service. Incompotent staff, no morals, only want your money. Absolutely no help after that. STAY AWAY! Use any other agent in the Carmarthen area, ANY!...
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“Terrible!...”

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Oct 05,2018
Minithumbdown
By: 'Briony'
Oct 05,2018
4 people found
this helpful
If you want your deposit back without waiting months and having to go through a solicitor then do not use this company! Rude unhelpful staff! Avoid!...
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“Where do I Start....If I could give 0 Stars I ......”

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Jan 09,2018
Minithumbdown
By: 'MN'
Jan 09,2018
5 people found
this helpful
Where do I Start....If I could give 0 Stars I would. For anyone looking to rent in Carmarthen stay well away from The Home Rental Company. They're Staff are incredibly rude, arrogant and are complete Liars. In my 22 Month Tennancy with the Home rental I ...
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Comment on agent fees
Fees are what they are. Getting Bond back was a nightmare
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“We've had a fantastic experience using the Home Rental Company ......”

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Jul 26,2015
Minithumbup
By: 'A'
Jul 26,2015
13 people found
this helpful
We've had a fantastic experience using the Home Rental Company to move house. Professional and prompt communication throughout, both from Nicola and Gemma. We were kept informed throughout the entire process, both by email and phone, and any queries we had were answered promptly. A ...
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Comment on agent fees
Agent's fees aren't cheap, but in comparison with other agents in the area, not that badly priced.
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“I just wanted to say thank you to you and ......”

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Feb 25,2014
Minithumbup
By: 'Charly'
Feb 25,2014
9 people found
this helpful
I just wanted to say thank you to you and your team for all your help with obtaining our new rental property in Wales for us in the short time frame we gave you. You have all been so professional throughout the process and we ...
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“Avoid this company at all cost! Another prime example of ......”

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Aug 14,2013
Minithumbdown
By: 'Upset'
Aug 14,2013
20 people found
this helpful
Avoid this company at all cost! Another prime example of trying to make a quick buck out of honest, hard working people. Middle men taking their slice with no grounds. After leaving the rental property we had with the home rental company, leaving the property ...
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What agent could do to change your mind?
Nothing. One bad experience is enough, I'm not stupid enough to deal with them again.
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By: Peter J Elliott
Oct 10, 2018
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I totally agree with this person's comments about the Home Rental Company. However I am speaking from the Landlord's perspective. I will be adding details of my unfortunate dealings with this Company in due course. ...

“The Home Rental company were an excellent letting a company. ......”

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Jun 25,2013
Minithumbup
By: 'Adam'
Jun 25,2013
15 people found
this helpful
The Home Rental company were an excellent letting a company. They worked hard in finding my partner and myself properties and easily contactable. A highly recommend company that I will definitely use in the future. Thank you....
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“I would highly recommend using The Home Rental Company as ......”

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Apr 18,2013
Minithumbup
By: 'Paul'
Apr 18,2013
19 people found
this helpful
I would highly recommend using The Home Rental Company as all staff members that dealt with me were very friendly and helpful. Lettings Manager, Nicola James was incredibly polite and patient checking if I was fully satisfied with the property I had chosen to move ...
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“I have been a landlord for 19 years and have experienced ......”

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Apr 14,2013
Minithumbup
By: 'David'
Apr 14,2013
19 people found
this helpful
I have been a landlord for 19 years and have experienced good and bad letting agents. I have transacted numerous tenants via The home Rental Company. I have always found that all of the staff are professional polite and very enthusiastic to get the job done. ...
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“Not impressed with this agency at all. Began renting with ......”

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Mar 13,2013
Minithumbdown
By: 'Ian'
Mar 13,2013
18 people found
this helpful
Not impressed with this agency at all. Began renting with them in 2011 and unfortunately ex ran off leaving me with 2 kids (I'm the Father by the way). She cancelled the lease agreement and didnt pay the rent she had claimed for. The HRC demanded the ...
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What agent could do to change your mind?
There is nothing this agency could do now to make me change my view of them. They have lost me a house which my children loved and put us in a precarious position of being made homeless. Steer clear of this agency if you value your safety..
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“Rented a property off this company for a yeae, but ......”

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Jul 09,2012
Minithumbdown
By: 'disclose'
Jul 09,2012
17 people found
this helpful
Rented a property off this company for a yeae, but after a year decided to leave the property. Left the house in better condition to how we were given it only to be told the landlord is keeping our deposit due to house not in ...
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“This company is no good for anyone under 26. As im 22 ......”

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Jul 02,2012
Minithumbdown
By: 'GRANT'
Jul 02,2012
17 people found
this helpful
This company is no good for anyone under 26. As im 22 they asked for a guarentoo who owns their own house. they said this is because im under 25 which would have worked great because my partner is over 25, then she said he has to be employed.. ...
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What agent could do to change your mind?
This company is no good for anyone under 26. As im 22 they asked for a guarentoo who owns their own house. they said this is because im under 25 which would have worked great because my partner is over 25, then she said he has to be employed.. so i said yes hes a managing director and then she said that we would still need a guarontoo ... Our wages exceed ‚£4500 a month they must be having a laugh! So we have decided not to go with them Please note whilst they are asking for a guarentoo we both can provide references, bank statements, deposits and a clear credit rating... MAD
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By: The Home Rental Company
Aug 06, 2012
View all comments (1)
Thank you for your review. No tenant has taken legal action against the company for not returning the tenants deposit. Under the Housing Act 2004 The Company is not responsible for paying the deposits back to the tenants so your review of The Home Rental Company is misleading and is not correct. All tenants’ deposits are required to be registered with one of the Government schemes. The Home Rental Company a member of the Deposit protection scheme (DPS) ALL deposits are paid to DPS. W ...

“This member of staff provided the worst customer service I ......”

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Jan 26,2012
Minithumbdown
By: 'Citizens'
Jan 26,2012
24 people found
this helpful
This member of staff provided the worst customer service I have ever recieved in my life. She did not make it clear that one of the properties we were to view was not confirmed, did not make any effort to confirm it or get in ...
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What agent could do to change your mind?
Teach your staff members the importance of customer service in a competitive market.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by The Home Rental Company

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