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    Jo Millar
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    William Stirling
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Giving London landlords the ONLY alternative to using either agents or self-managing. #norenewalfees #hasslefree #savings #happytenants #happylandlords

781 Finchley Road
London
Greater London
NW11 8DN
02033849923

 
Properties for sale
Properties for rent
Apr 25,2017
Minithumbup
Chris Stavrou
By:
Apr 25,2017
0 people found
this helpful
I must say that I am very happy doing business with you guys. The Happy Tenant Company proved to us on several occasions that they are reliable, efficient and professional to deal with. However, I would like to say that Mr. Chris Stavrou Is the man of all situation In The Happy Tenant Company, Thank you very much Mr. Chris Stavrou for everything....
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Comment on agent fees
Very Good
Was this helpful? Yes
Apr 17,2017
Minithumbup
By:
Apr 17,2017
0 people found
this helpful
We have used the Happy Tenant Company for over two years. During this time they have very efficiently handled the rental of our property, taking away the hassle and stress of doing so ourselves. They only contact us when there is a problem and on the rare occasions there is one they are on the case immediately and deal with it. Their Finance department is brilliant, producing monthly statements with back up and even a year end one which helps tremendously with our tax return, We strongly recomme...
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Comment on agent fees
Very fair
Was this helpful? Yes
Mar 30,2017
Minithumbdown
By:
Mar 30,2017
4 people found
this helpful
I was with Happy Tenant for only 6 months of my years membership, 5 months out of 6 the tenants failed to pay rent on time and Happy Tenant failed to notice every month, only checking with the tenants after I chased them. At one point I waited a full month before chasing Happy Tenant to see if they'd notice the missing rent and they didn't until a month late when I chased. I had to chase repeatedly as emails were often ignored, often I had to copy in as many of the happy tenant employees as I ...
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Was this helpful? Yes
Mar 03,2017
Minithumbup
Jo Millar
Dione Campbell
By:
Mar 03,2017
1 people found
this helpful
Excellent service in finding a tenant and resolving any problems with the tenancy. Always helpful, particularly when first letting a property. Richard...
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Comment on agent fees
Fee acceptable for the first year, but feel that it should reflect the lower level of service required in the second and subsequent years with the same tenant in residence,
Was this helpful? Yes
Feb 27,2017
Minithumbup
Jo Millar
By:
Feb 27,2017
0 people found
this helpful
I was recommended to The Happy Tenant Company some two years ago after a very bad experience with one of the leading property management companies in London. I can only praise their unique quality of services. They are very friendly,very efficient and importantly extremely cost effective. Well done to all The Happy Tenant Team....
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Comment on agent fees
The agents fees are very fair. It must be noted that they have a unique system that minimises any maintenance costs that may be required.
Attachments
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Feb 15,2017
Minithumbup
Dione Campbell
By:
Feb 15,2017
0 people found
this helpful
Our experience with Dione was excellent. She responded to our emails promptly and always returned phone calls. We highly recommend The Happy Tenant Company. They are wonderful....
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Was this helpful? Yes
Feb 02,2017
Minithumbup
Dione Campbell
By:
Feb 02,2017
0 people found
this helpful
I am very impressed with the way Dione Campbell manages my property. I had 2 issues in my flat since I moved in, and she was always there by email / phone to help us and to sort out the problems, causing minimal stress to myself - something every landlord is looking for!...
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Comment on agent fees
all good
Was this helpful? Yes
By: Happy Tenant Company
Feb 15, 2017
View all comments (1)
Hi Ruben, thank you very much for your review. We are extremely glad to hear that you are enjoying your Happy Tenant experience. Long may it continue! ...
Dec 08,2016
Minithumbup
Jo Millar
By:
Dec 08,2016
2 people found
this helpful
Jo Millar was the person that answered my first call. I was very tentative and unsure. She was welcoming and understanding. Her friendliness put me immediately at ease and I felt I could trust her. In a warm and professional way she set me up and made it ease for me to get through the membership procedures. Despite 9 hours time zone difference between she has been always available and promptly responding to all my queries and emails in a reassuring caring way. My tenant too, was very happy when...
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Nov 21,2016
Minithumbdown
By:
Nov 21,2016
2 people found
this helpful
As a tenant, I had to deal with them for 3 years. I wish I read something like the experience I had with them The happy tenant summarizes everything that is wrong with estate agents in London: - impossible to join, - takes ages to repair anything in the property (even when no heating, nor hot water), and never properly fix things - During the inventory check, tried to make us replace the old fridge (apparently costs 500£) for a cracked plastic shelf, replace blinds, pay for the ...
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Was this helpful? Yes
By: Happy Tenant Company
Nov 23, 2016
View all comments (1)
Dear Tenant, Firstly, please accept our apologies. It is our goal to provide the best possible level of service to our tenants, and in this instance that service has fallen below our and your expectations. We hope that we are able to reach an acceptable understanding with your current query and hopefully restore some faith in your relationship with Happy Tenant on your departure. ...
Nov 11,2016
Minithumbup
Eliza Banasiak
By:
Nov 11,2016
0 people found
this helpful
Eliza is always frendly, warm and helpful. Since moving into our flat last March we have experienced several issues, but Eliza always provides a service that goes above and beyond to sort the problem! It's always a pleasure talking to her....
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Comment on agent fees
I'm a Tenant so don't pay agent fees
Was this helpful? Yes
By: Eliza Banasiak
Nov 11, 2016
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Dear Kristy, thank you so much for your warm words! It is always a pleasure talking to you and our Landlords are very lucky to have you as their tenant! ...
Jul 20,2016
Minithumbup
Eliza Banasiak
By:
Jul 20,2016
0 people found
this helpful
Eliza has been fantastic. We had a number of maintenance items that needed to be completed. They were all dealt with very quickly and professionally. Its a real breath of fresh air to deal with such a responsive agency. I would happily recommend them to others....
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Was this helpful? Yes
By: Eliza
Jul 20, 2016
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Dear Ciaran and Judith, thank you so much for your comment! We are very happy that our tenants feel well looked after! And it has been a pleasure! ...
Jun 16,2016
Minithumbup
Ciara Healy
By:
Jun 16,2016
0 people found
this helpful
I have been using Happy Tenant for over a year and I have only positive experiences. They have been great at managing my property. In particular, Ciara has been an excellent property manager. She very efficient, knows how to get things done and always keeps me updated. I have complete confidence in Ciara's ability and this really helps takes the stress out of managing the property. Ciara is solution oriented, so not only am I notified about issues that come up with the property, but I am always ...
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Was this helpful? Yes
Jun 07,2016
Minithumbup
Dana Maxwell
Eliza Banasiak
By:
Jun 07,2016
0 people found
this helpful
Eliza and Dana got the job done well on what was a difficult and complicated tenant dispute. So thanks a lot....
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Was this helpful? Yes
By: Eliza
Jun 14, 2016
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Dear Mr Croydon, thank you so much for your comment! We are happy that we could help and earn your appreciation. We aim to ensure our Landlords peace of mind property management. Many thanks! ...
May 19,2016
Minithumbup
Eliza Banasiak
By:
May 19,2016
0 people found
this helpful
The Happy Tenant Company has been my management agent for two years. Tenant turnover has been very well managed. Issues that arise with the property have been swiftly dealt with as well. The Happy Tenant Company has earned my trust....
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Comment on agent fees
Reasonable pricing
Was this helpful? Yes
By: Eliza
May 19, 2016
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Dear Liang, thank you for the good feedback. We are very proud to know we succeeded in achieving your trust in management of your asset - it has been a great pleasure! Many thanks, Eliza. ...
Mar 29,2016
Minithumbdown
By:
Mar 29,2016
2 people found
this helpful
Happy Tenant are the worst excuse for landlords I have ever experienced. After an attempted break in they've requested we leave our house unsecured for over seven days until they get someone out to fix locks, even though I warned them I was fearful of the properties security beforehand (and being burgled beforehand.) They have failed to respond to emails or letters, accept any accountability for any work / repairs that need be carried out on the house (even after telling them the police have...
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Was this helpful? Yes
By: Dana
Mar 30, 2016
View all comments (1)
Hi Dresden, Thank you for your review, I apologise for any inconvenience caused, and I completely appreciate your frustration. We have been in contact with you and responsive to the issues reported over the holiday period while the offices where closed, however you where contacted directly by HTC, to avoid any further correspondence with our 24 hour helpline. As advised we are investigating the complaints made regarding our 3rd party contractors and will be putting procedures in place so there ...
Mar 25,2016
Minithumbdown
By:
Mar 25,2016
3 people found
this helpful
Poor communication, shocking financial management, high staff turnover and zero accountability. This may be a cost effective way to manage properties, but it does require a lot of effort to stay on top of them. I would only use them for the most basic and straightforward of lettings and, even at that, don't expect much....
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Was this helpful? Yes
By: Happy Tenant Company
Mar 29, 2016
View all comments (1)
Hi 'London Landlord', thank you for your review and bringing this to our attention. We would like to offer our assistance to your concerns and look forward to getting more details about what we could have done better in your situation. Your feedback is valued and will help us improve our service. Please contact us to discuss 020 3384 9923. ...
Mar 21,2016
Minithumbup
Dione Campbell
By:
Mar 21,2016
0 people found
this helpful
Dione is a very helpful and very positive persion. She tries to solve all issues as soon as possible. She's proactive and easy communicator....
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Comment on agent fees
Fees are acceptable
Was this helpful? Yes
By: DC
Mar 22, 2016
View all comments (1)
Hi Jurate. Thank you very much for your lovely review. I am pleased you are happy with the service I am providing to you. Thank you for taking the time to complete our review. ...
Mar 19,2016
Minithumbdown
Ciara Healy
By:
Mar 19,2016
0 people found
this helpful
Ciara is very helpful and friendly and replies to emails promptly and ensures any job is resolved and carried through. As a landlord I have had a bad experience with a managing agent in the past and The Happy Tenant company are a breath of fresh air in the London letting industry. Least of all knowing you are not getting ripped off for maintenance work! If I had not come across HTC and Allprop maintenance I think I would have sold my property now due to my frustration of dealing with high street...
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What agent could do to change your mind?
Good
Attached Files
Comment on agent fees
Good
Was this helpful? Yes
Mar 18,2016
Minithumbup
Dione Campbell
By:
Mar 18,2016
0 people found
this helpful
She's eager to help out customers & response is made very quickly. I'm pretty much satisfied with her assistance :)...
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Was this helpful? Yes
By: Dione Campbell
Mar 18, 2016
View all comments (1)
Thank you very much for your review TS Kang. Happy Tenant strives to respond to all tenants enquiries within 24 hours and sooner whenever possible. ...
Mar 11,2016
Minithumbup
Jo Millar
By:
Mar 11,2016
0 people found
this helpful
Happy Tenant have been managing my properties for 2 years. Previously I was using an agent to let and manage my properties but I found them very expensive and difficult to get in touch with in comparison with the Happy Tenant Company. I find their service prices and professional manner that they deal with me and my tenants to be a breath of fresh air. I would highly recommend to other landlords with property in London....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 11,2016
Minithumbup
Dana Maxwell
By:
Mar 11,2016
0 people found
this helpful
I found this agency to be helpful and responsive. So far I have always gotten help within the same day as I requested it....
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Was this helpful? Yes
By: Dana Maxwell
Mar 18, 2016
View all comments (1)
Hi Tomas, Thank you for your positive review we at Happy Tenant endeavour to ensure out clients interest are looked after pro actively. Thanks Dana Maxwell ...
Mar 10,2016
Minithumbup
Dione Campbell
By:
Mar 10,2016
0 people found
this helpful
Very helpful and friendly and efficient, thank you so much! I am new to this and you make it easy...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Mar 09,2016
Minithumbup
Eliza Banasiak
By:
Mar 09,2016
0 people found
this helpful
Eliza is a great agent, always prompt with a reply to any queries. Not a bad thing to say about her....
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Was this helpful? Yes
By: Eliza Banasiak
Mar 09, 2016
View all comments (1)
Thank you so much Bradley! It is always a pleasure! I sincerely wish that you find your new home comfortable and enjoyable :) ...
Mar 04,2016
Minithumbup
Eliza Banasiak
By:
Mar 04,2016
1 people found
this helpful
We have found Eliza to be so delightful and an absolutely EXEMPLARY property manager. A verb NOT usually used in the tenancy management arena !!! The CBM team Neil , Stuart , Andy and Mouna...
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Comment on agent fees
very fair !!
Was this helpful? Yes
By: Eliza Banasiak
Mar 04, 2016
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Dear Mouna, thank you so much for the flattering review. I am delighted and it always a pleasure dealing with the CBM's striking portfolio! I look forward to our further cooperation! ...
Mar 01,2016
Minithumbup
Dana Maxwell
By:
Mar 01,2016
0 people found
this helpful
I found Dana to be very helpful and responsive. When I had queries or if there were any issues with the property she worked quickly to get things sorted....
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Was this helpful? Yes
By: Dana Maxwell
Mar 04, 2016
View all comments (1)
Thank you DMaddock for your time and review, HTC is happy to help any time you need us. HTC Team ...
Feb 27,2016
Minithumbup
Dione Campbell
By:
Feb 27,2016
0 people found
this helpful
Dione has been a great help to me over the last 2 months resolving multiple issues and difficulties with the maintenance and rental of our flat. She has invariably listened patiently to my concerns and been polite and helpful. Dione has always responded quickly and has proven to be completely dependable. The time she has given is significant--even responding to my emails when I was told she was on leave. I am very grateful to her....
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Was this helpful? Yes
By: Dione Campbell
Feb 29, 2016
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Thank you very much for your feedback Mr Studley. I am happy to assist and will as much as possible whenever possible. ...
Feb 23,2016
Minithumbup
Dana Maxwell
By:
Feb 23,2016
0 people found
this helpful
The Happy Tenant Company (THTC) is a duly organised firm. They consist of different departments from tenancy administration to maintenance, from move-in team to move-out team and so on. It is therefore evident that they could effectively assist tenants in any stage of the tenancy. As a tenant on a 12-months contract I can say that they made things go smoothly without any further hassle for me and my flatmates. Specifically, Dana Maxwell is very collaborative, responsive and understanding perso...
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Comment on agent fees
Good
Was this helpful? Yes
By: Dana
Feb 23, 2016
View all comments (1)
Dear Raffaele, Thank you for your review and time, and we are very pleased that you was a 'Happy Tenant', Kind regards HTC Team ...
Feb 22,2016
Minithumbup
Ciara Healy
By:
Feb 22,2016
0 people found
this helpful
We have used several agents to manage our properties before using Happy Tenant, and since Ciara started to manage our properties we have seen a significant difference between Happy Tenant and other letting agents. Ciara is efficient and has excellent communication skills. She does not mindlessly pass communication between tenant and landlord, as many other letting agents do, but always takes personal responsibility to dig deeper, understand problems fully and see matters to their conclusion....
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Comment on agent fees
Excellent to have fixed, transparent fees.
Was this helpful? Yes
Feb 20,2016
Minithumbup
Dana Maxwell
Eliza Banasiak
By:
Feb 20,2016
0 people found
this helpful
Happy Tenant have some excellent people. Specifically Dana Maxwell and Eliza Banasiak are absolutely superb, going above and beyond what could be expected. Some of the systems they have to work with can let them down - we've had missing bills and missed repairs - but these have been resolved by great people (Dana deserves a gold star). Communication is good: clear, timely and you can have as much or as little as you like. So overall, they're good and I believe getting better - hiring quality s...
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Was this helpful? Yes
By: Dana Maxwell
Feb 21, 2016
View all comments (1)
Dear GMc, Thank you for your review and the time you took to do this, at HTC we ensure we communicate well and go the way the extra mile to satisfy our customers, HTC is working on perfecting our systems with all feedback we recieve, again we appreciate your patience. Kind regards, HTC Team ...
Feb 19,2016
Minithumbup
Dana Maxwell
By:
Feb 19,2016
0 people found
this helpful
High quality, consistent and friendly service. Takes the hassle of running my properties away from me, as promised by HTC!...
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Comment on agent fees
Good
Was this helpful? Yes
By: Dana Maxwell
Feb 19, 2016
View all comments (1)
Dear JK, Thank you for your lovely review :) It's very kind of you to take the time to post it. HTC is happy that you are happy with with our services, and we will work to ensure that we continue giving you a good consistent service. Kind regards, Dana Maxwell HTC ...
Areas covered
  • Within the M25

NALS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
15 7 9 2 0 0 0 0 2 2

Job vacancies

Please see a list of jobs available

Agent Fees

For a fixed fee, we’ll manage every aspect of being a landlord on your behalf:
from appointing letting agents, to dealing with maintenance and answering
calls from your tenant in the middle of the night.
And because we manage a multitude of properties, we’ll only appoint people we know will do a good job and who charge a fair price.
You can expect to save in excess of 20% of your gross income while enjoying the peace of mind of having happy tenants renting your property.
Last updated at 9:13 AM 03/12/2015 by Carla Watson

Complaints Procedure

No procedure set.
Last updated at 9:13 AM 03/12/2015 by Carla Watson

Awards won by The Happy Tenant Company

Individual Branch Awards

Jo Millar - no image available Jo Millar
Sales
4 reviews

About Jo No description set View full profile
William Stirling - no image available William Stirling
Sales
0 reviews

About William No description set View full profile
Dione Campbell - no image available Dione Campbell
Property Manager
7 reviews

About Dione No description set View full profile
Eliza Banasiak - no image available Eliza Banasiak
Property Manager
7 reviews

About Eliza No description set View full profile
Ciara Healy - no image available Ciara Healy
Property Manager
4 reviews

About Ciara No description set View full profile
Dana Maxwell - no image available Dana Maxwell
Head of Department
6 reviews

About Dana No description set View full profile
Chris Stavrou - no image available Chris Stavrou
1 reviews

About Chris A huge Tottenham fan, avid car collector and loves socialising. Has been in the property industry for 7 years. Likes helping people from finding accommodation to dealing with agents. Likes the idea View full profile


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