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    Jo Millar
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    Dione Campbell
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    Chris Stavrou
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    Cordelia Makowski
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    Magdalena Tryskuc
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    Elena Kyriacou
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    Selda Mehmet
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    Harish Shah
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    Adam Joseph
Giving London landlords the ONLY alternative to using either agents or self-managing. #norenewalfees #hasslefree #savings #happytenants #happylandlords

781 Finchley Road
London
Greater London
NW11 8DN
02033849923

 
www.happytenant.co.uk Properties for sale
Properties for rent
Jan 04,2018
Minithumbup
Harish Shah
Dione Campbell
By: 'John Studley'
Jan 04,2018
1 people found
this helpful
I am fortunate to have selected the Happy Tenant company to manage my rental property. The key issue for me was to have all aspects of management dealt with in an appropriate and timely manner. As a result, I could forget about the property, knowing it was being overseen in a comprehensive manner. The company identifies possible tenants and then obtains references covering past tenancies, financial security and legal government requirements. Recommendations are then made for me to make ...
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Comment on agent fees
Good
Was this helpful? Yes
Dec 07,2017
Minithumbup
Selda Mehmet
By: 'Tom'
Dec 07,2017
1 people found
this helpful
Selda is efficient and proactive. She makes sure both the tenant and landlord are looked after and she responds efficiently to correspondence. She stays on top of all the different requests and problems....
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Comment on agent fees
Agent's fees are competitive.
Was this helpful? Yes
Dec 04,2017
Minithumbup
Selda Mehmet
By: 'claudia'
Dec 04,2017
1 people found
this helpful
Since last August Selda has been managing my property. She is a very attentive and hard working property manager. Selda keeps me constantly updated on the property's situation and is prompt to reply to all my questions and emails. Helpful in resolving and guiding me through any issue regarding the property I find Selma to be a very resourceful and caring person to work with....
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Comment on agent fees
Caring and efficient, pleasure to work with!
Was this helpful? Yes
Dec 01,2017
Minithumbup
Elena Kyriacou
Dione Campbell
By: 'Andrew Smith'
Dec 01,2017
1 people found
this helpful
As a landlord, we've been using the Happy Tenant Company for the last 2 years, and have been delighted with the service. Queries are dealt with promptly and efficiently by the team, and our property manager Elena is always one step ahead in getting things done. Elena has a fantastic knack for keeping on top of work/issues, and making sure that work is done to a good standard, whilst keeping our tenants engaged and updated on progress. She's very friendly to deal with, bridges the landl...
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Comment on agent fees
Fees are comparable to other agents for letting, lower for management, but we also find the cost of works to be much more reasonable via Happy Tenant Company than previous lettings agents.
Was this helpful? Yes
By: Elena Kyriacou
Dec 01, 2017
View all comments (1)
Hi Andrew, thank you very much for your lovely words and review. It is an absolute pleasure managing your properties! Very pleased we are providing a great service for you and your tenants. ...
Dec 01,2017
Minithumbup
Elena Kyriacou
By: 'Neil B'
Dec 01,2017
1 people found
this helpful
I only have one word to describe the service that Elena has been giving me as my Property Manager........ That word is EXEMPLARY Not a word I use much if at all in my every day e mail communication ! An absolute pleasure to deal with , nothing is too much bother , attention to detail is without question and all done with a lovely tone and sense of humour....
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Comment on agent fees
Very Fair !
Was this helpful? Yes
Nov 24,2017
Minithumbup
Cordelia Makowski
By: 'Benjamin Chesney'
Nov 24,2017
1 people found
this helpful
As an overseas landlord I simply have to use a property manager. However, having Cordelia's professional assistance has made this significantly smoother and easier than I would have imagined beforehand. Cordelia is extremely attentive, shows her initiative well and I welcome her suggestions on any issue that might arise because I trust her abilities and opinion....
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Was this helpful? Yes
By: Cordelia
Dec 06, 2017
View all comments (1)
Thank you Ben! It has been a pleasure to have you as our Landlord also! ...
Nov 23,2017
Minithumbup
Cordelia Makowski
By: 'S Surendra'
Nov 23,2017
2 people found
this helpful
I'm very impressed with THTC - once you have experienced their service and understand the work (and more importantly stress) they take off landlords, you won't go back. Cordelia manages all our properties and is excellent - commercial, highly efficient, and responsive....
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Comment on agent fees
They represent good value
Was this helpful? Yes
Nov 22,2017
Minithumbup
Dione Campbell
By: 'Fred and Ginger'
Nov 22,2017
1 people found
this helpful
My wife and I have several properties that are managed by Happy Tenant. This is our second year with them and, to date, despite some trials and tribulations that occur with no matter who manages your property, we are very pleased with them. Our personal manager is Miss Dione Campbell. However when we first her, being slightly hard of hearing I thought her name was Miss Candle! We are glad to say Dione has always done her flaming best for us. Fortunately she has a long wick which means she seems ...
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Comment on agent fees
Happy Tenants fees are reasonable and fair. But don't tell them that otherwise they might put them up!
Was this helpful? Yes
By: Dione Campbell
Nov 24, 2017
View all comments (1)
Hi Fred & Ginger, Thank you very much for your great review. We at Happy Tenant are pleased that we are providing a great service for you. Long may it continue! ...
Oct 05,2017
Minithumbup
By: 'Old Theatre Court'
Oct 05,2017
3 people found
this helpful
After switching from a traditional estate agent to The Happy Tenant to let our 1 bed flat in London Bridge for the past year I have been very impressed with how efficiently they have managed the letting and all issues that have arisen. They have always been very quick to communicate with me and my tenants and extremely clear about problems and the options to resolve them. I have felt they have used reasonably priced tradespeople on every occasion. Altogether it has been a much smoother and more ...
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Comment on agent fees
Reasonable.
Was this helpful? Yes
Sep 25,2017
Minithumbup
Jo Millar
By: 'Harley the dog'
Sep 25,2017
2 people found
this helpful
Charming and helpful people. First class service. They completely took away all of the stress usually experienced i in letting a property....
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Comment on agent fees
good
Was this helpful? Yes
Sep 04,2017
Minithumbup
By: 'N Jones'
Sep 04,2017
3 people found
this helpful
As a landlord of a new build flat I was going to use the estate agent through whom I bought the flat to manage the rental as I knew them and they had a offered a discounted rate. In doing some research online I found an article on The Happy Tenant Company and it sounded intriguing as I wasn't entirely convinced that the fees being charged by the estate agent (which is a very reputable agent and the rates were still below average charges) were justified by the work required to let and manage to ...
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Was this helpful? Yes
Aug 23,2017
Minithumbup
By: 'Graeme'
Aug 23,2017
2 people found
this helpful
I have now been using The Happy Tenant Company for over a year and I am delighted to note that I have happy tenants. My properties are looked after by Cordelia Makowski who has built up a good relationship with each tenant which in turn means that I am not contacted by the tenants to deal with any concerns they have. Cordelia is always responsive to my questions, I receive the rent money quickly and regularly, any works to the property are dealt with efficiently and at a reasonable price and sh...
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Comment on agent fees
The fees charged are reasonable and more than competitive with other managing agents I have enquired of
Was this helpful? Yes
Apr 25,2017
Minithumbup
Chris Stavrou
By: 'MO'
Apr 25,2017
2 people found
this helpful
I must say that I am very happy doing business with you guys. The Happy Tenant Company proved to us on several occasions that they are reliable, efficient and professional to deal with. However, I would like to say that Mr. Chris Stavrou Is the man of all situation In The Happy Tenant Company, Thank you very much Mr. Chris Stavrou for everything....
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Comment on agent fees
Very Good
Was this helpful? Yes
Apr 17,2017
Minithumbup
By: 'Hugh & Valerie Edwards'
Apr 17,2017
2 people found
this helpful
We have used the Happy Tenant Company for over two years. During this time they have very efficiently handled the rental of our property, taking away the hassle and stress of doing so ourselves. They only contact us when there is a problem and on the rare occasions there is one they are on the case immediately and deal with it. Their Finance department is brilliant, producing monthly statements with back up and even a year end one which helps tremendously with our tax return, We strongly recomme...
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Comment on agent fees
Very fair
Was this helpful? Yes
Mar 30,2017
Minithumbdown
By: 'tommyvn'
Mar 30,2017
5 people found
this helpful
I was with Happy Tenant for only 6 months of my years membership, 5 months out of 6 the tenants failed to pay rent on time and Happy Tenant failed to notice every month, only checking with the tenants after I chased them. At one point I waited a full month before chasing Happy Tenant to see if they'd notice the missing rent and they didn't until a month late when I chased. I had to chase repeatedly as emails were often ignored, often I had to copy in as many of the happy tenant employees as I ...
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Was this helpful? Yes
Mar 03,2017
Minithumbup
Jo Millar
Dione Campbell
By: 'Richard'
Mar 03,2017
3 people found
this helpful
Excellent service in finding a tenant and resolving any problems with the tenancy. Always helpful, particularly when first letting a property. Richard...
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Comment on agent fees
Fee acceptable for the first year, but feel that it should reflect the lower level of service required in the second and subsequent years with the same tenant in residence,
Was this helpful? Yes
Feb 27,2017
Minithumbup
Jo Millar
By: 'Ashley Bermange'
Feb 27,2017
2 people found
this helpful
I was recommended to The Happy Tenant Company some two years ago after a very bad experience with one of the leading property management companies in London. I can only praise their unique quality of services. They are very friendly,very efficient and importantly extremely cost effective. Well done to all The Happy Tenant Team....
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Comment on agent fees
The agents fees are very fair. It must be noted that they have a unique system that minimises any maintenance costs that may be required.
Attachments
Was this helpful? Yes
Feb 15,2017
Minithumbup
Dione Campbell
By: 'Rinku & Jagjit'
Feb 15,2017
2 people found
this helpful
Our experience with Dione was excellent. She responded to our emails promptly and always returned phone calls. We highly recommend The Happy Tenant Company. They are wonderful....
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Was this helpful? Yes
Feb 02,2017
Minithumbup
Dione Campbell
By: 'Ruben'
Feb 02,2017
2 people found
this helpful
I am very impressed with the way Dione Campbell manages my property. I had 2 issues in my flat since I moved in, and she was always there by email / phone to help us and to sort out the problems, causing minimal stress to myself - something every landlord is looking for!...
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Comment on agent fees
all good
Was this helpful? Yes
By: Happy Tenant Company
Feb 15, 2017
View all comments (1)
Hi Ruben, thank you very much for your review. We are extremely glad to hear that you are enjoying your Happy Tenant experience. Long may it continue! ...
Dec 08,2016
Minithumbup
Jo Millar
By: 'Claudia'
Dec 08,2016
4 people found
this helpful
Jo Millar was the person that answered my first call. I was very tentative and unsure. She was welcoming and understanding. Her friendliness put me immediately at ease and I felt I could trust her. In a warm and professional way she set me up and made it ease for me to get through the membership procedures. Despite 9 hours time zone difference between she has been always available and promptly responding to all my queries and emails in a reassuring caring way. My tenant too, was very happy when...
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Was this helpful? Yes
Nov 21,2016
Minithumbdown
By: 'Unhapyy Tenant'
Nov 21,2016
2 people found
this helpful
As a tenant, I had to deal with them for 3 years. I wish I read something like the experience I had with them The happy tenant summarizes everything that is wrong with estate agents in London: - impossible to join, - takes ages to repair anything in the property (even when no heating, nor hot water), and never properly fix things - During the inventory check, tried to make us replace the old fridge (apparently costs 500£) for a cracked plastic shelf, replace blinds, pay for the ...
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Was this helpful? Yes
By: Happy Tenant Company
Nov 23, 2016
View all comments (1)
Dear Tenant, Firstly, please accept our apologies. It is our goal to provide the best possible level of service to our tenants, and in this instance that service has fallen below our and your expectations. We hope that we are able to reach an acceptable understanding with your current query and hopefully restore some faith in your relationship with Happy Tenant on your departure. ...
Nov 11,2016
Minithumbup
By: 'Kirsty'
Nov 11,2016
2 people found
this helpful
Eliza is always frendly, warm and helpful. Since moving into our flat last March we have experienced several issues, but Eliza always provides a service that goes above and beyond to sort the problem! It's always a pleasure talking to her....
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Comment on agent fees
I'm a Tenant so don't pay agent fees
Was this helpful? Yes
By: Eliza Banasiak
Nov 11, 2016
View all comments (1)
Dear Kristy, thank you so much for your warm words! It is always a pleasure talking to you and our Landlords are very lucky to have you as their tenant! ...
Jul 20,2016
Minithumbup
By: 'Ciaran'
Jul 20,2016
2 people found
this helpful
Eliza has been fantastic. We had a number of maintenance items that needed to be completed. They were all dealt with very quickly and professionally. Its a real breath of fresh air to deal with such a responsive agency. I would happily recommend them to others....
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Was this helpful? Yes
By: Eliza
Jul 20, 2016
View all comments (1)
Dear Ciaran and Judith, thank you so much for your comment! We are very happy that our tenants feel well looked after! And it has been a pleasure! ...
Jun 16,2016
Minithumbup
By: 'Nikhil'
Jun 16,2016
2 people found
this helpful
I have been using Happy Tenant for over a year and I have only positive experiences. They have been great at managing my property. In particular, Ciara has been an excellent property manager. She very efficient, knows how to get things done and always keeps me updated. I have complete confidence in Ciara's ability and this really helps takes the stress out of managing the property. Ciara is solution oriented, so not only am I notified about issues that come up with the property, but I am always ...
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Was this helpful? Yes
Jun 07,2016
Minithumbup
By: 'Croydon'
Jun 07,2016
2 people found
this helpful
Eliza and Dana got the job done well on what was a difficult and complicated tenant dispute. So thanks a lot....
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Was this helpful? Yes
By: Eliza
Jun 14, 2016
View all comments (2)
Dear Mr Croydon, thank you so much for your comment! We are happy that we could help and earn your appreciation. We aim to ensure our Landlords peace of mind property management. Many thanks! ...
May 19,2016
Minithumbup
By: 'Liang'
May 19,2016
2 people found
this helpful
The Happy Tenant Company has been my management agent for two years. Tenant turnover has been very well managed. Issues that arise with the property have been swiftly dealt with as well. The Happy Tenant Company has earned my trust....
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Comment on agent fees
Reasonable pricing
Was this helpful? Yes
By: Eliza
May 19, 2016
View all comments (1)
Dear Liang, thank you for the good feedback. We are very proud to know we succeeded in achieving your trust in management of your asset - it has been a great pleasure! Many thanks, Eliza. ...
Mar 29,2016
Minithumbdown
By: 'Dresden'
Mar 29,2016
2 people found
this helpful
Happy Tenant are the worst excuse for landlords I have ever experienced. After an attempted break in they've requested we leave our house unsecured for over seven days until they get someone out to fix locks, even though I warned them I was fearful of the properties security beforehand (and being burgled beforehand.) They have failed to respond to emails or letters, accept any accountability for any work / repairs that need be carried out on the house (even after telling them the police have...
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Was this helpful? Yes
By: Dana
Mar 30, 2016
View all comments (1)
Hi Dresden, Thank you for your review, I apologise for any inconvenience caused, and I completely appreciate your frustration. We have been in contact with you and responsive to the issues reported over the holiday period while the offices where closed, however you where contacted directly by HTC, to avoid any further correspondence with our 24 hour helpline. As advised we are investigating the complaints made regarding our 3rd party contractors and will be putting procedures in place so there ...
Mar 25,2016
Minithumbdown
By: 'London Landlord'
Mar 25,2016
4 people found
this helpful
Poor communication, shocking financial management, high staff turnover and zero accountability. This may be a cost effective way to manage properties, but it does require a lot of effort to stay on top of them. I would only use them for the most basic and straightforward of lettings and, even at that, don't expect much....
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Was this helpful? Yes
By: Happy Tenant Company
Mar 29, 2016
View all comments (1)
Hi 'London Landlord', thank you for your review and bringing this to our attention. We would like to offer our assistance to your concerns and look forward to getting more details about what we could have done better in your situation. Your feedback is valued and will help us improve our service. Please contact us to discuss 020 3384 9923. ...
Mar 21,2016
Minithumbup
Dione Campbell
By: 'Jurate'
Mar 21,2016
2 people found
this helpful
Dione is a very helpful and very positive persion. She tries to solve all issues as soon as possible. She's proactive and easy communicator....
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Comment on agent fees
Fees are acceptable
Was this helpful? Yes
By: DC
Mar 22, 2016
View all comments (1)
Hi Jurate. Thank you very much for your lovely review. I am pleased you are happy with the service I am providing to you. Thank you for taking the time to complete our review. ...
Mar 19,2016
Minithumbdown
By: 'Ladylou'
Mar 19,2016
2 people found
this helpful
Ciara is very helpful and friendly and replies to emails promptly and ensures any job is resolved and carried through. As a landlord I have had a bad experience with a managing agent in the past and The Happy Tenant company are a breath of fresh air in the London letting industry. Least of all knowing you are not getting ripped off for maintenance work! If I had not come across HTC and Allprop maintenance I think I would have sold my property now due to my frustration of dealing with high street...
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What agent could do to change your mind?
Good
Attached Files
Comment on agent fees
Good
Was this helpful? Yes
Areas covered
  • da
  • Within the M25
  • sw
  • nw
  • tw
  • n
  • ub
  • e
  • wd
  • rm
  • kt
  • ig
  • sm
  • ha
  • cr
  • wc
  • br
  • ec
  • cm
  • se

NALS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
27 7 9 2 0 0 0 0 2 2

Job vacancies

Please see a list of jobs available

Agent Fees

For a fixed fee, we’ll manage every aspect of being a landlord on your behalf:
from appointing letting agents, to dealing with maintenance and answering
calls from your tenant in the middle of the night.
And because we manage a multitude of properties, we’ll only appoint people we know will do a good job and who charge a fair price.
You can expect to save in excess of 20% of your gross income while enjoying the peace of mind of having happy tenants renting your property.
Last updated at 3:05 PM 01/11/2017 by allAgents

Complaints Procedure

No procedure set.
Last updated at 3:05 PM 01/11/2017 by allAgents

Awards won by The Happy Tenant Company

Individual Branch Awards

London, NW11 8DN

Jo Millar - no image available Jo Millar
Sales
5 reviews

About Jo No description set View full profile
Dione Campbell - no image available Dione Campbell
Senior Property Manager
10 reviews

About Dione No description set View full profile
Chris Stavrou - no image available Chris Stavrou
Marketing Manager
1 reviews

About Chris A huge Tottenham fan, avid car collector and loves socialising. Has been in the property industry for 7 years. Likes helping people from finding accommodation to dealing with agents. Likes the idea View full profile
Cordelia Makowski - no image available Cordelia Makowski
Senior Property Manager
2 reviews

About Cordelia No description set View full profile
Magdalena Tryskuc - no image available Magdalena Tryskuc
Property Admin
0 reviews

About Magdalena No description set View full profile
Elena Kyriacou - no image available Elena Kyriacou
Property Manager
2 reviews

About Elena No description set View full profile
Selda Mehmet - no image available Selda Mehmet
Property Manager
2 reviews

About Selda No description set View full profile
Nikesh Shah - no image available Nikesh Shah
Finance Team Manager
0 reviews

About Nikesh No description set View full profile
Harish Shah - no image available Harish Shah
Financial Controller
1 reviews

About Harish No description set View full profile
Adam Joseph - no image available Adam Joseph
CEO
0 reviews

About Adam No description set View full profile

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