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    Chris Denis
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    Denise
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    Sarah
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    Allan Taylor
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    Sebastian
The Frost Partnership network has an unrivalled local coverage across 11 linked offices in The Thames Valley, Chilterns and Middlesex.
 
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Jun 20,2016
Minithumbdown
By:
Jun 20,2016
0 people found
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WORST COMPANY. I've never heard about such a thing. I would prefer to sleep on the streets than search a house with them. They were all happy when they hear you will take a house, all of the staff lied to me, no body called me, my agent didn't contact me for more than 10 days (I called him everyday at least 5 times). Everyone were saying different things, he was in conference, he was in holiday. I do not even care if he is in holiday, I have to finish my documents. After 10-12 days, AFTER i sign...
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By: Toni
Jun 23, 2016
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One more thing - Our ''agent'' told us he is gonna find us a new property, there was some property that was going to be free soon, can you guess if we ever heard back from him :))). One thing you dont do if you want good reviews - LIE to a customer.....
Dec 16,2015
Minithumbup
By:
Dec 16,2015
0 people found
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Hi Al,l Further to review messaged earlier regarding Frost Partnership , I have since received call from the frost partnership and all misunderstandings have been cleared. I retract all my earlier statements with immediate effect. Issue has now been resolved. Many thanks to Forst Partnership for all their help. Regards, Navid Munshi...
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Nov 19,2015
Minithumbup
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Nov 19,2015
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Following a previous review that I left I made contact with the Middlesex director and told him my concerns. Mr Taylor went through everything with me and explained what had happened regarding my issues I had. Following our conversation it became clear that I had made the mistakes and not The Frost partnership and on that basis I fully apologise for my previous review. I would recommend anyone to use the Frost partnership going forward. Thank you Mr Taylor for your time. Mr Evans....
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Aug 05,2015
Minithumbdown
By:
Aug 05,2015
2 people found
this helpful
Awful, awful experience with this company. I would beseech any other landlord to not use them. I had a good valuation with the lettings manager, and decided to take them on. From there it was down hill. the staff, even in management capacities are rude and do not care about their customers. They are solely interested in the tenant and working for them rather than the landlord. They entered the property without permission just because the prospective tenant demanded it, they questioned me o...
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What agent could do to change your mind?
Work for the landlord not the tenant where appropriate Be gracious in the face of a complaint Not threaten or bully customers Be more concerned with repeat future business than short term financial gain
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Dec 08,2014
Minithumbdown
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Dec 08,2014
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The service at this branch is terrible I've taken my property off the market will use another agent and so should you...
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By: Allan Taylor
Dec 10, 2014
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We have no client by the name of Mr Page. This is obviously a 'troll'. Probably another agent. We have reported this review as abuse, but do not expect to hear from allagents as we do not subscribe to their website. Allan Taylor. Director.....
Aug 23,2013
Minithumbdown
By:
Aug 23,2013
1 people found
this helpful
We were looking at purchasing a property and were treated like garbage! Duncan was very unprofessional and ill-mannered. As anyone would do, we gave an offer for a property below the asking price and he made it sound as if we were paupers and couldn\'t afford a house! When he did finally decide to pass on the offer to the seller, we didn\'t receive any letters confirming the offer he put in (as is legally required by the National Association of Estate Agents code of conduct) so we were unsur...
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What agent could do to change your mind?
Treat your customers with some respect! Don\'t fob us off! Understand that we are potential BUYERS so rude behaviour is not going to help with your sale. Stick to your word and contact us back when we call you and don\'t expect us to follow you up!
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Aug 16,2013
Minithumbup
By:
Aug 16,2013
0 people found
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We have just sold our property using Frosts in Windsor and wanted to take a moment to publically thanks Chris, Sarah & Denise for the exceptional service that they offered. We shortlisted them from a group of 4 quotes as we were impressed by the factual, straight-talking approach that they offered. There was no estate agent flannel and their word was kept at all times. All viewings were personally accompanied by an agent who always turned up 15 mins before the prospective buyer which was not...
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Apr 03,2012
Minithumbup
By:
Apr 03,2012
1 people found
this helpful
I have been dealing with Colin and Charlie at Frost for over 2 yrs. They are reliable, trustworthy and very helpful. When Townends dropped me in the gutter, they jumped in and helped out by arranging with the landlord for an extension of our stay until we could find a new place. Thank you so much for your hard work, and understanding to our difficult situation....
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Feb 15,2012
Minithumbup
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Feb 15,2012
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I have dealt with many many agents over the years and without exception this team has been by far the most competent, pro-active and honest I have ever encountered. From day one they never failed to keep me fully informed and went above and beyond....
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Jan 06,2012
Minithumbdown
By:
Jan 06,2012
2 people found
this helpful
This is a hard sell team who are aggressive to the point of being unprofessional in their sales technique, not my cup of tea. Also hard to deal with once exchange had been completed. Did not seem interested in finalising finer ponts once they had secured their commission. Felt like they were working for the buyer and not the vendor! If you decide to use this agent, you need to stand firm to your requirements for sale, and terms....
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Oct 24,2011
Minithumbdown
By:
Oct 24,2011
1 people found
this helpful
We had a terrible experience with Frost lettings from start to finish. Firstly we were sold a mouldy and damp flat which was hidden from us when shown round. We were fobbed off by the landlord and agent. When we moved out we were charged £600 for cleaning (a one double and one single flat) which we had to clean constantly with bleach to keep the mould at bay. We were told the landlord would redecorate but this changed as soon as we moved out. Also the flat was not professionally cleaned when ...
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Jul 04,2011
Minithumbup
By:
Jul 04,2011
0 people found
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Rented a property from them several years ago. They were acting on a Let Only basis and so were not managing the tenancy or collecting rent, but the dealings we had with them were a six period is just so professional and pleasant experience....
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Feb 16,2011
Minithumbdown
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Feb 16,2011
0 people found
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Unless you want to have frequent inspections from rude staff which no other letting agents in the area perform and by frequent we are talking almost monthly then steer well clear! They try to bully you into agreeing to inspections and if you don't threaten charges. They also refuse to pay for repairs meaning you have to do them yourself. Poor show compared to previous letting companies I have used. ...
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By: Colin White
Aug 15, 2011
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Im Colin White, Lettings Manager for the Frost Partnership. I can only assume you are another agent. We do inspections every 3 to 4 months as per the tenancy agreement that is signed. I do appreciate that you have pointed out that other agents do not bother ensuring that the landlords properties are being looked after though. With regards to repairs feel free to contact me directly on 01753 58399 to discuss. Im sure you wont call as you actually work for another agent and are just trying t....
Mar 19,2010
Minithumbup
By:
Mar 19,2010
0 people found
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I have recently been in contact with the Lettings team, I am looking to let me own property in a few months and wanted to get some information on the requirements and process, when I had spoken with other againts I found them to be very unhelpful and once they understood that I was not ready to do business with them they lost interest and where dismissive to the point of rude. However my experience of Frost was entirely different, they spoke with me extensively about what I needed to do and how...
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Mar 17,2010
Minithumbup
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Mar 17,2010
0 people found
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I have been through a lot of agents in my time, and most of them deliver the standard service and procedures that you\'d expect from an agent. Nothing bad, nothing amazing. I must say though, i\'ve found that the Frost Partnership really do go above and beyond!! It was so easy, i found a place on my first viewing, absolutely perfect for me! And i was in within a fortnight! Its been so easy using them and i would definately recommend them as a company, especially the Langley team. Very h...
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Jan 06,2009
Minithumbdown
By:
Jan 06,2009
2 people found
this helpful
Christine, the lettings manager, is totally incompetant and lies to protect her position....
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By: Monkey
Mar 18, 2009
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Oh my word, I cant believe I found this! I ABSOLUTEY agree with you...........I have e-mail evidence that she is a liar. Totally incompetant. ....
May 29,2007
Minithumbup
By:
May 29,2007
0 people found
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Awards won by The Frost Partnership

Individual Branch Awards

Firm rankings



Bridge House
Bridge House 139 High Street, Slough SL9 9QL
(0)
Chalfont St. Peter
139 High Street, Chalfont St. Peter SL9 9QL
(0)
Langley
6 Clayton Parade, High Street, Langley SL3 8HE
(0)
show all branches (14)
Office 1
61 Hill Avenue, Amersham HP6 5BX
(1)
Office 10
146 / 148 High Street, Staines TW18 4AH
(2)
Office 11
2 Clarence Road, Windsor SL4 5AD
(3)
Office 12
33 High Street, Wraysbury TW19 5DA
(1)
Office 2
4 New ParadeChurch Road, Ashford TW15 2UF
(1)
Office 3
1 Burkes Parade, Beaconsfield HP9 1NN
(0)
Office 4
90 High Street, Slough SL1 7JT
(1)
Office 5
10 High Street, Chalfont St. Giles HP8 4QF
(0)
Office 7
6/7 Spring CornerHigh Street, Feltham TW13 4PA
(2)
Office 8
2 Swains Market,, High Wycombe HP10 9BL
(0)
Office 9
32 Packhorse Road, Gerrards Cross SL9 7DE
(0)

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