The Frost Partnership network has an unrivalled local coverage across 11 linked offices in The Thames Valley, Chilterns and Middlesex.
The Frost Partnership



Properties for Sale
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“Excellent Service...”

Jun 14,2019
Minithumbdown
By: 'Alex'
Jun 14,2019
0 people found
this helpful
We have only good words about Jamie and we can't thank him enough for the tremendous help in selling our house. From the very first call he was very professional, never promised more than what we can deliver and was always quick to get back ...
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By: C.Bruce
Jun 14, 2019
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Hi Alexandru, Thank you so much for taking the time to write this 5* review for Jamie at our Feltham branch and for your recommendation on our Facebook page, it is much appreciated! We're delighted to read that throughout the sale of your house he has provided you with a pro-active, realistic and professional property service. We will pass your comments on to both Jamie and our senior management team. Best wishes from all at The Frost Partnership ...

“Worst estate agents ever...”

Dec 30,2018
Minithumbdown
By: 'John W'
Dec 30,2018
4 people found
this helpful
These guys are total con artists. I rented a flat for a year and was considering extending. The rent was already high for the postcode and then they tried to up it further, claiming it was the Landlord's decision. The Landlord lived in America and ...
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Comment on agent fees
Average
Was this helpful? Yes

“Hell...”

Dec 07,2018
Minithumbdown
By: 'A Previous Tenant'
Dec 07,2018
4 people found
this helpful
I am going through the same hell now. Renting a property from this agency was a mistake, The check out inventory lady rules. Planing legal action now. The rent deposit scheme is a joke. 60 days after checkout they are not bothered to return the customer's ...
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Comment on agent fees
They charge for anything everything.
Was this helpful? Yes

“Excellent...”

Oct 12,2018
Minithumbup
By: 'Robert Chisholm'
Oct 12,2018
0 people found
this helpful
Highly recommend Robert Chisholm.Ive relocated down to Bournemouth & he went out of way to help me.send down lots of paper work which he he did voluntarily....
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Comment on agent fees
Good
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“Negatively unforgettable experience...”

Oct 12,2018
Minithumbdown
By: 'Lydia'
Oct 12,2018
4 people found
this helpful
The property we rented from The Frost Partnership was in a disgusting state when we first moved in. I waited outside for 45 to meet the landlady for an inventory check but she never turned up, finally one of the Frost employees came to give me ...
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Was this helpful? Yes
By: Christine Bruce
Oct 16, 2018
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Having looked into the details on your file, I can see that we had booked a check in and inventory for your tenancy which would have detected the issues you report. Unfortunately, this was cancelled by the landlord the day before you were due to move in. The landlord informed us that she would carry out her own check in with you instead, but failed to turn up for this. We were therefore asked to attend, take meter readings and provide you with keys. The maintenance issues were not instantly app ...

“My wife and I recently sold our house in Burnham ......”

Aug 31,2018
Minithumbup
By: 'TONY & mAUREEN'
Aug 31,2018
1 people found
this helpful
My wife and I recently sold our house in Burnham through The Frost Partnership. We have nothing but praise for their dedication, courtesy and honesty during what was a period of stress for us. We were given immediate feedback of any comments made by prospective ...
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Comment on agent fees
Fees in line with QUOTES FROM OTHER LOCAL AGENTS.local agent
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“Excellent Comms, Hard working to chase slacking solicitors to get ......”

Dec 08,2017
Minithumbup
By: 'Pete'
Dec 08,2017
0 people found
this helpful
Excellent Comms, Hard working to chase slacking solicitors to get things done. Got loads of prospects through the door and offers within days. Great service and keen agent fees. Would recommend....
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Comment on agent fees
Apart from the fact that I think fees shouldnt be a percentage of the sale price as its irrelevent to the work done. Robs price was very competitive compared to the market.
Was this helpful? Yes

“I have just had the most ridiculous battle to get ......”

Nov 06,2017
Minithumbdown
By: 'Mrsjlkeen'
Nov 06,2017
6 people found
this helpful
I have just had the most ridiculous battle to get the entirety of my deposit back despite the fact that it was acknowledged that I was due to receive it back. Despite moving out on 17th July I find myself still chasing an outstanding amount ...
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“incompetent, frustrating to deal with and incredibly patronising, Unable to ......”

Oct 24,2017
Minithumbdown
By: 'Shaun Davis'
Oct 24,2017
6 people found
this helpful
incompetent, frustrating to deal with and incredibly patronising, Unable to follow basic requests and appear to dislike any form of challenge to their property marketing approach. I'm a professional landlord with multiple prime location properties across the U.K, and 15 years letting experience. if they ...
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“I rented a one bedroom apartment in Slough with frost ......”

Oct 06,2017
Minithumbdown
By: 'Adil'
Oct 06,2017
9 people found
this helpful
I rented a one bedroom apartment in Slough with frost and from day one it was a joke. Pooja took us to the property, she was bored, not interested and rushed us. We still took the place anyways. There was no problems for about 9 months, ...
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Comment on agent fees
Average
Was this helpful? Yes
By: Previous Tenant
Mar 02, 2019
View all comments (2)
Having the same experience with Frost of Slough now. The most appalling firm. They are not just badly organised and incompetent they are devious liars. Every review I have read says they give the excuse "we can't get hold of the landlord". I doubt they bother to contact them. I too had the misfortune of dealing with the infamous Pooja. Her name is cropping up all over the internet in association with lying, shady dealings and awful rental experiences. She lied her head off to me about so many th ...

“Great prompt service with professional advise. Would highly recommend if ......”

Sep 29,2017
Minithumbup
By: 'Mr P Singh'
Sep 29,2017
0 people found
this helpful
Great prompt service with professional advise. Would highly recommend if you are looking for a quick let with high quality tenants....
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“very bad service, would never use them again. totally disorganised ......”

Aug 30,2017
Minithumbdown
By: 'B-man'
Aug 30,2017
3 people found
this helpful
very bad service, would never use them again. totally disorganised head office, total lack of communication. the staff are a total joke. they where good once when all was done in local branches but since they have moved everything to beaconsfield there is absolute chaos ...
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Comment on agent fees
average i guess but the 5% rent collection fee was money for nothing really as when rent was not paid i had to do all chasing up and they where not interested.
Was this helpful? Yes
By: Sara
Dec 06, 2018
View all comments (3)
Dear Previous Tenant We're sorry to hear about your experience. Please could you email your full name and your contact details to Jeremy.fisher@frostlettings.co.uk so that we can look into this matter and contact you to discuss. Many thanks. ...

“Went to view a property marketed by the Frost Partnership ......”

May 09,2017
Minithumbdown
By: 'Adam'
May 09,2017
2 people found
this helpful
Went to view a property marketed by the Frost Partnership today on Arthur Road, Windsor after traveling from Ealing. I arrived 45 minutes early and called the agent to confirm the viewing. 30 minutes later I was called and told that an offer had been accepted and ...
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Comment on agent fees
I hope that they're very god as i wouldnt be paying any fees
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“First class service from all in the branch. Especially from ......”

May 05,2017
Minithumbup
By: 'Andrew Dorrat'
May 05,2017
0 people found
this helpful
First class service from all in the branch. Especially from Wendy Taylor on the house lettings. Honest and fair . I have confidence as a landlord that she finds the right tenant for my properties , is always very pleasant . She looks after the tenants keeping them ...
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Comment on agent fees
Good
Was this helpful? Yes

“Paid the advance payment to 'secure' a property. We were ......”

Mar 21,2017
Minithumbdown
By: 'Angry of Staines'
Mar 21,2017
4 people found
this helpful
Paid the advance payment to 'secure' a property. We were unable to proceed and notified Frost's in writing 2 days after viewing (over a weekend). We expected to have the Reference Fee element of the Advance Payment refunded as no references were taken up and no ...
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Comment on agent fees
A license to print money.
Was this helpful? Yes

“The staff at the Flackwell Heath branch showed us round ......”

Feb 16,2017
Minithumbdown
By: 'SeriousBuyers'
Feb 16,2017
2 people found
this helpful
The staff at the Flackwell Heath branch showed us round a house that had already been sold STC. We were very disappointed with the member of staff who showed us around and the more senior staff who we spoke to at the Flackwell Heath branch. ...
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Comment on agent fees
N/A
Was this helpful? Yes

“Not Recommended!! Can't get overpaid money back. Not answering any ......”

Nov 22,2016
Minithumbdown
By: 'Gytis'
Nov 22,2016
2 people found
this helpful
Not Recommended!! Can't get overpaid money back. Not answering any emails. Ignoring phone calls. You wouldn't expect that from branch manager. Avoid at all cost. Especially Colin White at Langley branch...
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By: The Frost Partnership
Nov 24, 2016
View all comments (1)
We are disappointed to hear that you are unhappy with the service provided to you. Your comments have been noted and we are currently looking into this matter. Please be assured that we are continually endeavouring to deliver the highest standards of customer service throughout our business and to provide clients with a professional, fair and honest property service. ...

“WORST COMPANY. I've never heard about such a thing. I ......”

Jun 20,2016
Minithumbdown
By: 'Toni Petrova Ivanova'
Jun 20,2016
3 people found
this helpful
WORST COMPANY. I've never heard about such a thing. I would prefer to sleep on the streets than search a house with them. They were all happy when they hear you will take a house, all of the staff lied to me, no body called ...
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By: Toni
Jun 23, 2016
View all comments (3)
One more thing - Our ''agent'' told us he is gonna find us a new property, there was some property that was going to be free soon, can you guess if we ever heard back from him :))). One thing you dont do if you want good reviews - LIE to a customer. ...

“Hi Al,l Further to review messaged earlier regarding Frost ......”

Dec 16,2015
Minithumbup
By: 'Navid Munshi'
Dec 16,2015
0 people found
this helpful
Hi Al,l Further to review messaged earlier regarding Frost Partnership , I have since received call from the frost partnership and all misunderstandings have been cleared. I retract all my earlier statements with immediate effect. Issue has now been resolved. Many thanks to Forst Partnership ...
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“Following a previous review that I left I made contact ......”

Nov 19,2015
Minithumbup
By: 'Mr Evans'
Nov 19,2015
0 people found
this helpful
Following a previous review that I left I made contact with the Middlesex director and told him my concerns. Mr Taylor went through everything with me and explained what had happened regarding my issues I had. Following our conversation it became clear that I had ...
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“Awful, awful experience with this company. I would beseech any ......”

Aug 05,2015
Minithumbdown
By: 'LL&KS'
Aug 05,2015
6 people found
this helpful
Awful, awful experience with this company. I would beseech any other landlord to not use them. I had a good valuation with the lettings manager, and decided to take them on. From there it was down hill. the staff, even in management capacities are rude ...
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What agent could do to change your mind?
Work for the landlord not the tenant where appropriate Be gracious in the face of a complaint Not threaten or bully customers Be more concerned with repeat future business than short term financial gain
Attached Filesnbsp;
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“The service at this branch is terrible I've taken my ......”

Dec 08,2014
Minithumbdown
By: 'Mr page'
Dec 08,2014
2 people found
this helpful
The service at this branch is terrible I've taken my property off the market will use another agent and so should you...
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By: Allan Taylor
Dec 10, 2014
View all comments (1)
We have no client by the name of Mr Page. This is obviously a 'troll'. Probably another agent. We have reported this review as abuse, but do not expect to hear from allagents as we do not subscribe to their website. Allan Taylor. Director. ...

“We were looking at purchasing a property and were treated ......”

Aug 23,2013
Minithumbdown
By: 'Sid'
Aug 23,2013
3 people found
this helpful
We were looking at purchasing a property and were treated like garbage! Duncan was very unprofessional and ill-mannered. As anyone would do, we gave an offer for a property below the asking price and he made it sound as if we were paupers and couldn't ...
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What agent could do to change your mind?
Treat your customers with some respect! Don't fob us off! Understand that we are potential BUYERS so rude behaviour is not going to help with your sale. Stick to your word and contact us back when we call you and don't expect us to follow you up!
Attached Filesnbsp;
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By: SAB
Jul 21, 2017
View all comments (1)
Frost is simply awful!!! I am a tenant and trust me, Frost does not care about responding to the tenants for Property related issues that they manage. If you call them, they ask the name of the caller, and then conveniently say they are busy or Out-of-Office. Never ever rent with Frost. A big mistake. ...

“We have just sold our property using Frosts in Windsor ......”

Aug 16,2013
Minithumbup
By: 'Anthony'
Aug 16,2013
0 people found
this helpful
We have just sold our property using Frosts in Windsor and wanted to take a moment to publically thanks Chris, Sarah & Denise for the exceptional service that they offered. We shortlisted them from a group of 4 quotes as we were impressed by the factual, straight-talking ...
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“I have been dealing with Colin and Charlie at Frost ......”

Apr 03,2012
Minithumbup
By: 'Len van den Berg'
Apr 03,2012
1 people found
this helpful
I have been dealing with Colin and Charlie at Frost for over 2 yrs. They are reliable, trustworthy and very helpful. When Townends dropped me in the gutter, they jumped in and helped out by arranging with the landlord for an extension of our stay until ...
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“I have dealt with many many agents over the years ......”

Feb 15,2012
Minithumbup
By: 'MandyB'
Feb 15,2012
0 people found
this helpful
I have dealt with many many agents over the years and without exception this team has been by far the most competent, pro-active and honest I have ever encountered. From day one they never failed to keep me fully informed and went above and beyond....
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“This is a hard sell team who are aggressive to ......”

Jan 06,2012
Minithumbdown
By: 'dissapointed'
Jan 06,2012
3 people found
this helpful
This is a hard sell team who are aggressive to the point of being unprofessional in their sales technique, not my cup of tea. Also hard to deal with once exchange had been completed. Did not seem interested in finalising finer ponts once they had ...
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“We had a terrible experience with Frost lettings from start ......”

Oct 24,2011
Minithumbdown
By: 'FROST IS BAD'
Oct 24,2011
2 people found
this helpful
We had a terrible experience with Frost lettings from start to finish. Firstly we were sold a mouldy and damp flat which was hidden from us when shown round. We were fobbed off by the landlord and agent. When we moved out we were charged £600 ...
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“Rented a property from them several years ago. They were ......”

Jul 04,2011
Minithumbup
By: 'N1ck'
Jul 04,2011
0 people found
this helpful
Rented a property from them several years ago. They were acting on a Let Only basis and so were not managing the tenancy or collecting rent, but the dealings we had with them were a six period is just so professional and pleasant experience....
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“Unless you want to have frequent inspections from rude staff ......”

Feb 16,2011
Minithumbdown
By: 'Annoyed'
Feb 16,2011
1 people found
this helpful
Unless you want to have frequent inspections from rude staff which no other letting agents in the area perform and by frequent we are talking almost monthly then steer well clear! They try to bully you into agreeing to inspections and if you don't threaten ...
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Was this helpful? Yes
By: Colin White
Aug 15, 2011
View all comments (2)
Im Colin White, Lettings Manager for the Frost Partnership. I can only assume you are another agent. We do inspections every 3 to 4 months as per the tenancy agreement that is signed. I do appreciate that you have pointed out that other agents do not bother ensuring that the landlords properties are being looked after though. With regards to repairs feel free to contact me directly on 01753 58399 to discuss. Im sure you wont call as you actually work for another agent and are just trying t ...

Review statistics

From Landlords From Tenants From Vendors From Buyers Other
2 2 3 11 4 3 2 0 3 4
No fees information available
Kindly note that legally, letting agents needs to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents needs to keep this information up to date and precise on allAgents, either in the Fees Tab Section on your profile page or within the property description.

Complaints Procedure

No procedure set.
Last updated at 5:12 PM 03/09/2018 by Christine Bruce

Awards won by The Frost Partnership

Individual Branch Awards


Amersham
61 Hill Avenue, Amersham HP6 5BX
(2)
Ashford
4 New Parade, Church Road, Ashford TW15 2UF
(2)
Beaconsfield
1-2 Burkes Parade, Beaconsfield HP9 1NN
(1)
show all branches (16)
Burnham
73 High Street, Burnham SL1 7JX
(6)
Chalfont St Peter
Bridge House,139 High Street, Chalfont St Peter SL9 9QL
(1)
Chalfont St. Giles
10 High Street, Chalfont St. Giles HP8 4QF
(0)
Chalfont St. Peter
139 High Street, Chalfont St. Peter SL9 9QL
(0)
Chesham
1 Germain Street, Chesham HP5 1LH
(0)
Feltham
6\/7 Spring Corner, High Street, Feltham TW13 4PA
(5)
Flackwell Heath
Acorn House, Straight Bit, Flackwell Heath HP10 9LS
(1)
Gerrards Cross
32 Packhorse Road, Gerrards Cross SL9 7DE
(0)
Langley
6 Clayton Parade, High Street, Langley SL3 8HE
(1)
Slough
7 Mackenzie Street, Slough SL1 1XQ
(0)
Staines
146\/148 High Street, Staines TW18 4AH
(3)
Windsor
2 Clarence Road, Windsor SL4 5AD
(5)
Wraysbury
33 High Street, Wraysbury TW19 5DA
(1)


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