“Worst experience with this agency. Luckily I ......”
1 Star Review
Sep 03,2019
By:
'Hollie'
Sep 03,2019
Branch: Southampton, 46 London Road
Services: Lettings (as a Tenant)
Rent PCM: £795
Would you recommend?: No
Postcode: SO18
Branch: Southampton, 46 London Road
Lettings (as a Tenant)
Rent PCM: £795
Postcode: SO18
0
people found
this helpful
Worst experience with this agency. Luckily I had contact with the landlord and was able to solve together to realise that this company were taking our rent and not paying our landlord. Our deposit was also held within the MyDeposits scheme. This changed at the ...
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0
people found
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“very poor service... Failed to pay my landlord for 6 months , ......”
1 Star Review
May 09,2017
By:
'Daria'
May 09,2017
Branch: Southampton, 46 London Road
Services: Lettings (as a Tenant)
Rent PCM: £675
Would you recommend?: No
Postcode: SO18
Branch: Southampton, 46 London Road
Lettings (as a Tenant)
Rent PCM: £675
Postcode: SO18
4
people found
this helpful
very poor service... Failed to pay my landlord for 6 months , trying to blame the tenant which I found out from my landlady. when I moved out , it turned out my deposit was not protected and I never got it back despite my landlady agreeing to ...
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4
people found
this helpful
Was this helpful?
Yes
“Hello.I`m just writing this review hoping for the ......”
1 Star Review
Apr 30,2016
By:
'Mistreatednurse'
Apr 30,2016
Branch: Portsmouth, 6 Clarendon Road
Services: Lettings (Prospective customer)
Rent PCM: £895
Would you recommend?: No
Postcode: PO4
Branch: Portsmouth, 6 Clarendon Road
Lettings (Prospective customer)
Rent PCM: £895
Postcode: PO4
4
people found
this helpful
Hello.
I`m just writing this review hoping for the Landlord of 2 bedroom apartment to rent on the Horizon Building, 66 Goldsmith Avenue, Portsmouth to see it. I am a nurse, that called this really bad company about your apartment, because me and my girlfriend (who ...
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4
people found
this helpful
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“Look on Companies House website and search The Flat Agency ......”
1 Star Review
Mar 03,2016
By:
'Landlord'
Mar 03,2016
Branch: Southampton, 46 London Road
Services: Lettings (as a Landlord)
Rent PCM: £700
Would you recommend?: No
Postcode: SO15
Branch: Southampton, 46 London Road
Lettings (as a Landlord)
Rent PCM: £700
Postcode: SO15
7
people found
this helpful
Look on Companies House website and search The Flat Agency and Michael Browns Plc (or enter company registration 06858103). Click on the company name, then click on Filing History to read about its failure to honour payments against the ‚£64,000 debt to HMRC, which has led to ...
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What agent could do to change your mind?
Poor service.
Attached Filesnbsp;
Comment on agent fees
Poor service.
7
people found
this helpful
Was this helpful?
Yes
“Absolutely attrocious company - we are owed a months rent ......”
1 Star Review
Dec 29,2015
By:
'Davenport'
Dec 29,2015
Branch: Southampton, 46 London Road
Services: Lettings (as a Landlord)
Rent PCM: £550
Would you recommend?: No
Postcode: SO15
Branch: Southampton, 46 London Road
Lettings (as a Landlord)
Rent PCM: £550
Postcode: SO15
4
people found
this helpful
Absolutely attrocious company - we are owed a months rent from September and have removed our property from them (that did not stop them having a lock changed without permission!)
Now we are still awaiting the deposit. They have been reported to the Ombudsman over ...
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4
people found
this helpful
Was this helpful?
Yes
“Terrible moved out of my propert, was supposed to recieve ......”
1 Star Review
Nov 05,2015
By:
'jake'
Nov 05,2015
Branch: Southampton, 46 London Road
Services: Lettings (as a Tenant)
Rent PCM: £575
Would you recommend?: No
Postcode: SO16
Branch: Southampton, 46 London Road
Lettings (as a Tenant)
Rent PCM: £575
Postcode: SO16
4
people found
this helpful
Terrible moved out of my propert, was supposed to recieve my deposit bavk within 10 days a mo th down the line many phone calls and visits later still havent had it over a month later! last time I got hold of the accounts they said ...
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4
people found
this helpful
Was this helpful?
Yes
“Been with the Flat Agency for 3 years and they have ......”
3 Star Review
Oct 31,2015
By:
'susan'
Oct 31,2015
Branch: Southampton, 46 London Road
Services: Lettings (as a Landlord)
Sold price: £655
Would you recommend?: Yes
Postcode: SO16
Branch: Southampton, 46 London Road
Lettings (as a Landlord)
Sold price: £655
Postcode: SO16
0
people found
this helpful
Been with the Flat Agency for 3 years and they have always found tenants for me very quickly. Sometimes the payments were late, maintainance slow to sort out and communications were slow but they always sort me out in the end....
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Comment on agent fees
cheap fees
0
people found
this helpful
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Yes
“My husband and I moved out nearly 2 months ago. We ......”
1 Star Review
Oct 20,2015
By:
'Mrs'
Oct 20,2015
Branch: Southampton, 46 London Road
Services: Lettings (as a Tenant)
Rent PCM: £610
Would you recommend?: No
Postcode: SO17
Branch: Southampton, 46 London Road
Lettings (as a Tenant)
Rent PCM: £610
Postcode: SO17
2
people found
this helpful
My husband and I moved out nearly 2 months ago. We were advised that we would receive our deposit back 10 days after notification from our landlord that we could receive our full deposit back.
It is now nearly a month since that confirmation was received and ...
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2
people found
this helpful
Was this helpful?
Yes
“This company is terrible. They just manage one property for ......”
1 Star Review
Oct 20,2015
By:
'Philip'
Oct 20,2015
Branch: Southampton, 46 London Road
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: SO16
Branch: Southampton, 46 London Road
Lettings (as a Landlord)
Postcode: SO16
3
people found
this helpful
This company is terrible. They just manage one property for me, but have ignored the tenants request , and mine, for faults to be corrected within the property. Payments have sometime been received 5 months in arrears, deposit not returned in a reasonable time to my tenant, ...
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3
people found
this helpful
Was this helpful?
Yes
“Terrible! Please be aware the owners also own Property Vibe, ......”
1 Star Review
Oct 02,2015
By:
'Frustrated'
Oct 02,2015
Branch: Southampton, 46 London Road
Services: Lettings (as a Tenant)
Rent PCM: £800
Would you recommend?: No
Postcode: SO16
Branch: Southampton, 46 London Road
Lettings (as a Tenant)
Rent PCM: £800
Postcode: SO16
4
people found
this helpful
Terrible! Please be aware the owners also own Property Vibe, please AVOID as well. Did not pay landlord on time, and stopped paying him altogether - he is now owed over ‚£2000. I (the tenant) have not got my deposit back. I'm promised that someone from "...
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4
people found
this helpful
Was this helpful?
Yes
“For the last 5 years I have used 'The Flat Agency' ......”
5 Star Review
Sep 17,2015
By:
'Sanjay'
Sep 17,2015
Branch: Southampton, 46 London Road
Services: Lettings (as a Landlord)
Rent PCM: £800
Would you recommend?: Yes
Postcode: SO16
Branch: Southampton, 46 London Road
Lettings (as a Landlord)
Rent PCM: £800
Postcode: SO16
0
people found
this helpful
For the last 5 years I have used 'The Flat Agency' to find us suitable tenants for our 12 flats and are extremely happy with their professional service in all aspects. For some time now we have dealt with Andy and Luan, both of whom are knowledgeable ...
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0
people found
this helpful
Was this helpful?
Yes
“I used this agent for the last 8 years and for ......”
1 Star Review
Sep 09,2015
By:
'Kevin'
Sep 09,2015
Branch: Southampton, 46 London Road
Services: Lettings (as a Landlord)
Rent PCM: £925
Would you recommend?: No
Postcode: SO20
Branch: Southampton, 46 London Road
Lettings (as a Landlord)
Rent PCM: £925
Postcode: SO20
6
people found
this helpful
I used this agent for the last 8 years and for the first 5 years matters ran reasonably smoothly. However, for the last 3 years I have had to constantly chase late rent payments and when in July this year they were two months in arrears and I ...
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6
people found
this helpful
Was this helpful?
Yes
“Between not returning our deposit for a month now and ......”
1 Star Review
Aug 24,2015
By:
'A'
Aug 24,2015
Branch: Southampton, 46 London Road
Services: Lettings (as a Tenant)
Rent PCM: £80
Would you recommend?: No
Postcode: SO17
Branch: Southampton, 46 London Road
Lettings (as a Tenant)
Rent PCM: £80
Postcode: SO17
4
people found
this helpful
Between not returning our deposit for a month now and dodging all calls and emails this letting agent is one to steer well clear of. Someone whose sole aim is to make money in a way that is on the cusp of legality. Do not ...
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What agent could do to change your mind?
Not kept my money.
Attached Filesnbsp;
4
people found
this helpful
Was this helpful?
Yes
“I have used The Flat Agency & Michael Browns Ltd in ......”
1 Star Review
Aug 17,2015
By:
'Troubled'
Aug 17,2015
Branch: Southampton, 46 London Road
Services: Lettings (as a Landlord)
Rent PCM: £725
Would you recommend?: No
Postcode: SO15
Branch: Southampton, 46 London Road
Lettings (as a Landlord)
Rent PCM: £725
Postcode: SO15
1
people found
this helpful
I have used The Flat Agency & Michael Browns Ltd in Shirley on a tenant find basis. Whilst they have been good at finding tenants, like the other reviewers I as a landlord have been owed money by them for rent that they have not passed ...
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What agent could do to change your mind?
Pay money owed.
Attached Filesnbsp;
1
people found
this helpful
Was this helpful?
Yes
“Dear sirsI have been reading these reviews but I have ......”
5 Star Review
Aug 15,2015
By:
'Landlady'
Aug 15,2015
Branch: Southampton, 46 London Road
Services: Lettings (as a Landlord)
Rent PCM: £575
Would you recommend?: Yes
Postcode: SO15
Branch: Southampton, 46 London Road
Lettings (as a Landlord)
Rent PCM: £575
Postcode: SO15
0
people found
this helpful
Dear sirs
I have been reading these reviews but I have been using the flat agency in southamptonto let my properties on a tenant find basis for around 10 years. They have always been very professional and efficient finding me good tenants and I have never ...
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Comment on agent fees
This agents fees are very comparable and good value
0
people found
this helpful
Was this helpful?
Yes
“Beware this agency. I am a landlord with a property ......”
1 Star Review
Aug 04,2015
By:
'Pennylane'
Aug 04,2015
Branch: Southampton, 46 London Road
Services: Lettings (as a Landlord)
Rent PCM: £450
Would you recommend?: No
Postcode: SO16
Branch: Southampton, 46 London Road
Lettings (as a Landlord)
Rent PCM: £450
Postcode: SO16
2
people found
this helpful
Beware this agency. I am a landlord with a property rented and managed by the flat agency. The tenant pays the rent on time, but the flat agency don't pass the money on. Emails are ignored and I make daily phone calls to the office ...
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2
people found
this helpful
Was this helpful?
Yes
“The flat agency every month without fail have been late ......”
1 Star Review
Aug 04,2015
By:
'Frustrated'
Aug 04,2015
Branch: Southampton, 46 London Road
Services: Lettings (as a Landlord)
Rent PCM: £875
Would you recommend?: No
Postcode: SO14
Branch: Southampton, 46 London Road
Lettings (as a Landlord)
Rent PCM: £875
Postcode: SO14
3
people found
this helpful
The flat agency every month without fail have been late paying our rent to us. When I challenged Luan initially about this she advised me that the tenant that had been paying the monies late, not true. The tenant without our knowledge had paid six ...
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What agent could do to change your mind?
Not lied, been honest, returned my calls.
Attached Filesnbsp;
3
people found
this helpful
Was this helpful?
Yes
“This is a warning to existing or future Landlords and ......”
2 Star Review
Jun 09,2015
By:
'Landlord'
Jun 09,2015
Branch: Southampton, 46 London Road
Services: Lettings (as a Landlord)
Rent PCM: £800
Would you recommend?: No
Postcode: SO15
Branch: Southampton, 46 London Road
Lettings (as a Landlord)
Rent PCM: £800
Postcode: SO15
4
people found
this helpful
This is a warning to existing or future Landlords and tenants. I am owed two months rent from The Flat Agency, Southampton. I am unable to speak with Andy, the director, nor Luan. I have left numerous messages, emails for them, however, they have not ...
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4
people found
this helpful
Was this helpful?
Yes
“i let my apartment with the flat agency for a ......”
1 Star Review
Jun 01,2015
By:
'oceana'
Jun 01,2015
Branch: Southampton, 46 London Road
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: SO14
Branch: Southampton, 46 London Road
Lettings (as a Landlord)
Postcode: SO14
4
people found
this helpful
i let my apartment with the flat agency for a term of 12 months with the flat agency, the first 2 payments they paid into my account then it went downhill from then. after the 12 month term was up and constant phone calls and emails and threatning ...
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4
people found
this helpful
Was this helpful?
Yes
“Had used this agency for my Southampton flat since 2009. About 2 ......”
1 Star Review
Mar 16,2015
By:
'May'
Mar 16,2015
Branch: Southampton, 46 London Road
Services: Lettings (as a Landlord)
Rent PCM: £675
Would you recommend?: No
Postcode: SO18
Branch: Southampton, 46 London Road
Lettings (as a Landlord)
Rent PCM: £675
Postcode: SO18
3
people found
this helpful
Had used this agency for my Southampton flat since 2009. About 2 years ago, rental payments made, by the tenant to the agency, required emails and phone calls to The Flat Agency, in order for them to be passed onto me. This situation then worsened such that, ...
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3
people found
this helpful
Was this helpful?
Yes
“As an agency and finding tenants they are pretty good. ......”
2 Star Review
Feb 18,2015
By:
'Lawrence'
Feb 18,2015
Branch: Southampton, 46 London Road
Services: Lettings (as a Landlord)
Rent PCM: £725
Would you recommend?: No
Postcode: SO14
Branch: Southampton, 46 London Road
Lettings (as a Landlord)
Rent PCM: £725
Postcode: SO14
3
people found
this helpful
As an agency and finding tenants they are pretty good. They have found me 4 separate tenants and dealt with any major issues reasonably well through their separate maintenance company. Apart from carrying out work that was a) not told was an issue and b) without ...
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What agent could do to change your mind?
As an upfront cost the fees are ok, however I am paying for a managed service and I am not receiving a managed service or being paid on time.
Attached Filesnbsp;
Comment on agent fees
As an upfront cost the fees are ok, however I am paying for a managed service and I am not receiving a managed service or being paid on time.
3
people found
this helpful
Was this helpful?
Yes
“Avoid the flat agency at all costs. We unfortunately used ......”
1 Star Review
Jul 14,2013
By:
'perry553'
Jul 14,2013
Branch: Portsmouth, 6 Clarendon Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: PO5
Branch: Portsmouth, 6 Clarendon Road
Lettings (as a Tenant)
Postcode: PO5
3
people found
this helpful
Avoid the flat agency at all costs. We unfortunately used them last year, and we had issues from the moment we moved in. My previous property had some issues with damp, so when moving to this property I explicitly asked them if this property had ...
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3
people found
this helpful
Was this helpful?
Yes
“Excellent service provided by both Mike and Annette. Mike kept ......”
5 Star Review
Feb 11,2013
By:
'Amy'
Feb 11,2013
Branch: Southampton, 46 London Road
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: SO14
Branch: Southampton, 46 London Road
Sales (as a Vendor)
Postcode: SO14
0
people found
this helpful
Excellent service provided by both Mike and Annette. Mike kept us informed and updated while viewings were taking place, and most importantly found us good buyer very promptly, he is very knowledgable and highly professional. Annette was fantastic post offer stage, keeping a close eye ...
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0
people found
this helpful
Was this helpful?
Yes
“We were thoroughly impressed with the Flat Agency. We contacted ......”
5 Star Review
Nov 22,2012
By:
'Kim'
Nov 22,2012
Branch: Southampton, 46 London Road
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode:
Branch: Southampton, 46 London Road
Sales (as a Buyer)
Postcode:
0
people found
this helpful
We were thoroughly impressed with the Flat Agency. We contacted several agents through Rightmove when looking for a property, and The Flat Agency were one of the few that replied promptly to my message, and we're flexible with viewing times. When we put in an ...
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0
people found
this helpful
Was this helpful?
Yes
“I found the services provided by Annette the sales progressor ......”
5 Star Review
Nov 02,2012
By:
'PW'
Nov 02,2012
Branch: Southampton, 46 London Road
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode:
Branch: Southampton, 46 London Road
Sales (as a Buyer)
Postcode:
1
people found
this helpful
I found the services provided by Annette the sales progressor excellent. She ensured everyone was kept in the loop and proactively chased outstanding matters from all sides. This made purchasing my house a much less stressful experience than I have previously had when buying. I ...
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1
people found
this helpful
Was this helpful?
Yes
“Worst letting experience I have ever encountered. The flat was ......”
1 Star Review
Apr 13,2012
By:
'Dont'
Apr 13,2012
Branch: Southampton, 46 London Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: Southampton, 46 London Road
Lettings (as a Tenant)
Postcode:
3
people found
this helpful
Worst letting experience I have ever encountered. The flat was not cleaned and finished when I moved in . Outstanding maintainance jobs that were promised and errors in the letting documents since I moved in still not done despite my multiple requests. I have been ignored, ...
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3
people found
this helpful
Was this helpful?
Yes
“Cheapest fee paid and would highly recommended them. refs was ......”
5 Star Review
Dec 31,2011
By:
'Paul'
Dec 31,2011
Branch: Southampton, 46 London Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode:
Branch: Southampton, 46 London Road
Lettings (as a Tenant)
Postcode:
0
people found
this helpful
Cheapest fee paid and would highly recommended them. refs was quickly passed and move in dates was sorted asap no back and forward chasing confirming when to move in as our previuos agent charged several different fees even when we moved out and confirmed move ...
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0
people found
this helpful
Was this helpful?
Yes
“Very good service throughout tenancy. Good communication, friendly service. Accepted ......”
5 Star Review
Dec 13,2011
By:
'JJ'
Dec 13,2011
Branch: Portsmouth, 6 Clarendon Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode:
Branch: Portsmouth, 6 Clarendon Road
Lettings (as a Tenant)
Postcode:
0
people found
this helpful
Very good service throughout tenancy. Good communication, friendly service. Accepted notice of tenancy and returned full deposit very quickly. A professional company I would be happy to deal with again....
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0
people found
this helpful
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“Incredible. This is going to sound fake but they really ......”
5 Star Review
May 09,2011
By:
'Tenantleaving'
May 09,2011
Branch: Portsmouth, 6 Clarendon Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode:
Branch: Portsmouth, 6 Clarendon Road
Lettings (as a Tenant)
Postcode:
0
people found
this helpful
Incredible. This is going to sound fake but they really were great. Always answered the phone. Seemed always to know who I was (how I don't know!) Always told me when they were coming round to do stuff. Basically fab. I couldn't believe it, if ...
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0
people found
this helpful
Was this helpful?
Yes
“They took my deposit and then told me a week ......”
1 Star Review
Apr 26,2010
By:
'angry'
Apr 26,2010
Branch: Southampton, 46 London Road
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode:
Branch: Southampton, 46 London Road
Lettings (Prospective customer)
Postcode:
3
people found
this helpful
They took my deposit and then told me a week later the property was taken by someone else. They are not professional and I will never do business with them again. They will screw anyone over for themselves....
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3
people found
this helpful
Was this helpful?
Yes