89% lettings valuation accuracy
72% lettings fee satisfaction
The Bristol Residential Letting Co is one of the largest independent letting and property management company's in Bristol.Established in 2004, by husband and wife team Ed and Emma Osborn, we focus exclusively on letting good quality properties to professional tenants. Qualified friendly team - providing great service100% lettings - we ...
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The Bristol Residential Letting Co is one of the largest independent letting and property management company's in Bristol.
Established in 2004, by husband and wife team Ed and Emma Osborn, we focus exclusively on letting good quality properties to professional tenants.
Qualified friendly team - providing great service
100% lettings - we only do lettings!
Fantastic office- prime high street location
Quality Internet marketing -renting properties fast
ARLA regulated - ensuring the highest standards
We have a fantastic team who are passionate about our city and believe Bristol is a fantastic place to live.
Established in 2004, by husband and wife team Ed and Emma Osborn, we focus exclusively on letting good quality properties to professional tenants.
Qualified friendly team - providing great service
100% lettings - we only do lettings!
Fantastic office- prime high street location
Quality Internet marketing -renting properties fast
ARLA regulated - ensuring the highest standards
We have a fantastic team who are passionate about our city and believe Bristol is a fantastic place to live.
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2024
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Latest Reviews
View all Reviews 87
30th Jun 2021
reviewed by 'Connie'
10th Jun 2021
reviewed by 'Wei'
13th Mar 2021
reviewed by 'Ros'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 89% | 72% | £550 | £2,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 57 | 2 | 11 | 13 | 0 | 0 | 0 | 0 | 1 | 3 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Aug 17,2021
Aug 17,2021
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Superbly managed for the past 15 years. Danny, Ed, and the team are first class, professional, and client focused. Highly recommended...
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Jun 30,2021
Jun 30,2021
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Great experience with finding our new property, quick response times and happy to answer our questions. We have had a great experience at the beginning with them....
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Jun 28,2021
Jun 28,2021
1
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Truly awful experience with Bristol Residential Letting agents, particulatly with Greg Mander as our property manager. Ever polite but always completely useless. We raised issues on so many occasions that were ignored to the point that there was still outstanding issues unaddressed at the point ...
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Jul 07, 2021
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Hi Laura,
We have had some additional correspondence with you in relation to your dissatisfaction over the service you received during your tenancy at a property we manage.
I would like to apologise again that as a company we did not reach the level of communication which we feel we usually offer to both our tenants and landlords.
That being said, we did take what I feel was appropriate action in trying to assist you to manage the condensation problems you had in the property and in ...
Jun 10,2021
Jun 10,2021
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I booked a view two days ago, but I didn't see anyone when I arrived the house. I have to call them and they told me they cancelled the view two days ago. I was so angry because me and my boyfriend quitted work early ...
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Mar 13,2021
Mar 13,2021
3
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I had a really awful experience with the Bristol Residential Letting Co. They took ages to make any repairs, even when there were serious problems, and would just avoid answering phone calls or providing information.
During my time in one of their managed properties the ...
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Jul 07, 2021
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Dear Ros,
It was disappointing to read the review you left with your having been a tenant of ours for 3 years. We take all feedback seriously and learn lessons from both negative and positive. With such negative feedback in a public forum, it is important we provide our version of events.
I would refute your claim that it took ages for repairs to be carried out and can confirm there was always a Property Manager in the office should you wish to have called.
You state your main issue ...
Mar 10,2021
Mar 10,2021
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Great service. Great communication. Quick response. Used find a tenant service - found tenants within 2 weeks. Josh was very helpful and professional throughout. Karen was also helpful....
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Dec 21,2020
Dec 21,2020
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I inherited The Bristol Letting Agent Co and am delighted with their service to date. It's been well over 2 years with them at the helm and their service, communication and professionalism is always very good. I recommend anyone looking for an agent in the area ...
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Sep 15,2020
Sep 15,2020
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Terrible! The agents, especially Luara, do not work to help the clients. Rude, Poor service, and unhelp. Would recommend using any other letter agency....
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Sep 02,2020
Sep 02,2020
2
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A truly disappointing experience with this agency, their lettings agent, Amy, in particular. What an astonishingly, baffling human!
There to liaise with potential tenants yet so reluctant, to provide even the most basic details, regarding a rental property.
Vague, rude, unhelpful, disinterested. Pretty much sums ...
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Aug 04,2020
Aug 04,2020
2
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I'm really embarrassed to be writing this after hearing such good reviews about the agents.
I went to view a really nice property yesterday put on the market by these guys - as far I'm aware regardless of COVID-19 and limited viewings this was lifted ...
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Jun 26,2019
Jun 26,2019
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Damien Riley and his team have provided an excellent service during my tenancy. The level of professionalism is to be commended. Any issues with the property I rent have always been swiftly resolved and I have felt listened to and respected throughout.
More recently Damien ...
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Apr 17,2019
Apr 17,2019
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Bristol Residential have let and managed properties in Bristol for me for the past 7 years. Throughout this period I have found them to be very efficient in all aspects of the process - really on the ball. Very helpful with any queries, too. Tenants seem ...
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Comment on agent fees
Fees are appropriate with no hidden extras
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Mar 21,2019
Mar 21,2019
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Damian is our point of contact and provides a first class property management service. He deals promptly with any queries or problems, and always comes back quickly with an answer. He's friendly and professional and nothing is too much trouble. A refreshing change from other ...
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Comment on agent fees
Fees are in line with what we expected
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Mar 09,2019
Mar 09,2019
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I have been a residential landlord for 25 years. For the past three years I have been working with Bristol Residential. Their level of service far exceeds any I have experienced in the past. They are full service - from assistance in identifying investment property to ...
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Feb 23,2019
Feb 23,2019
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We have been engaging the Bristol Residential Letting Co for the past six years for their help in finding us tenants. We are, indeed, very pleased with the service they provide. The staff are always quick to respond and very efficient. We will certainly continue ...
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Feb 12,2019
Feb 12,2019
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Very pleased with BRLCo's management of my rental property. Communications are clear & timely, and Andy's attention to detail is particularly reassuring....
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Comment on agent fees
In line with industry norms.
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Dec 18,2018
Dec 18,2018
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Josh was great from start to finish. He was positive, proffessional & found me some great new tennants. Would highly recommend Josh....
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Comment on agent fees
To be expected
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Dec 05,2018
Dec 05,2018
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Firstly, it helps greatly that their office is open Saturdays. Definitely a help for those of us who can't take off work in the middle of a weekday!
They were friendly, efficient and helpful through every step of the way. I have heard horror stories (...
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Comment on agent fees
The fees were standard, i.e. going market price.
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Dec 03,2018
Dec 03,2018
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The entire letting process was extremely smooth and straightforward. I love the flat and would be happy to work with Josh and the rest of the Bristol Residential Letting Co in the future....
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Nov 25,2018
Nov 25,2018
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Josh and the rest of the Bristol Residential Letting Co were very easy to work with and the overall process went very smoothly....
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Nov 12,2018
Nov 12,2018
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I used Don at Bristol Residential Letting recently for my first tenancy agreement; he was very extremely efficient, prompt, thorough and explained the process fully. It was a smooth and stress-free process. Looking forward to the next one!
Highly recommend!...
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Nov 05,2018
Nov 05,2018
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Josh made letting my apartment very straightforward, I couldn't have asked for a more professional but also friendly service. My flat was let very quickly to my ideal tenant. Since the property was let, I have also been very happy with the management service provided ...
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Comment on agent fees
No issues with the Agent's fees.
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Sep 28,2018
Sep 28,2018
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Since entrusting my properties to BRL after a disastrous and costly experience with my previous letting agent, I have been very impressed in all my dealings with them. Ed was very understanding and empathetic to my situation and like Don and the rest of the ...
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Comment on agent fees
Wey fair and reasonable fees for a five star service
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Sep 25,2018
Sep 25,2018
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I have had The Bristol Residential Letting Co manage my rental properties for years. They are simply wonderful, extremely helpful, knowledgable, reliable, efficient, ahead of their game... the list goes on. I would not be where I am with my property portfolio without them. The ...
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Comment on agent fees
Good
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Sep 18,2018
Sep 18,2018
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Incredible managed service. We purchased a new flat, we aren't local and Bristol Residential made everything so easy, they sorted everything. Would recommend without hesitation. Amazing service....
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Jun 20,2018
Jun 20,2018
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I've used most of Bristol's letting agencies in the past - either as a tenant myself or as a landlord - and have found Bristol Res to be a league ahead of the other options.
They operate with a genuine understanding of your situation; and ...
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Comment on agent fees
Matched fees for one of their competitors, which has proved to be great value for money - same fee for a better service.
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Jun 13,2018
Jun 13,2018
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We're very happy with the support from Don, Joshua, and all at The Bristol Residential Letting Co. Southville office.
Tenants were found quickly, payment and paperwork is managed well, and the team's knowledge of the local area was very helpful in choosing a property to ...
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Comment on agent fees
Very reasonable fees for the level of service offered.
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Jun 08,2018
Jun 08,2018
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Speaking as a Landlord with one property to let, I would definitely recommend Bristol Residential Letting. The guidance and advice provided by Don and the staff in the Southville branch has not only been invaluable in helping me to understand the requirements of letting a ...
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Comment on agent fees
Very Good
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May 10,2018
May 10,2018
4
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As a landlord I would strongly recommend avoiding this company. They are inept. They conduct shoddy property repairs, which are expensive and often have to be performed repeatedly. They have also caused damage to my property, which they have refused to accept liability before, despite ...
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Comment on agent fees
Hugely overpriced for providing no service
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Jun 08, 2018
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Dr White, your property was not in fact rented by our company, it was rented by Medics on the Move, a company which we bought on the retirement of its owner in November 2015. We cannot be held responsible for issues that were dealt with prior to November 2015 by another company. What I do accept however is that our communication with you latterly could have been better and for that I do apologise. It is entirely regrettable to us that our relationship with you has ended on such a sour note. We m ...
Apr 30,2018
Apr 30,2018
2
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Avoid renting a property that has this company as the agent if you possibly can. We were only at the property for six months and had issues with damp and stinking drains. There was an attempt to resolve the damp issue with a 'cheap and ...
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Comment on agent fees
Disgracefully expensive for zero service.
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May 29, 2018
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I am sorry that you have felt the need to post a negative review in this instance and were not happy with the overall service provided by The Bristol Residential Letting Co during your time at the property.
The damp issue which was raised by yourself while living at the property was resolved within a short time of being raised with us and there have been no issues since. The works completed were as recommended by an experienced contractor and not a budget or temporary solution.
Regarding t ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Clifton Office Complaints Procedure
The Bristol Residential Letting Co is committed to providing an excellent service to our customers however we accept that unfortunately sometimes we do not always get it right. Should a situation arise where you are not satisfied we would welcome the opportunity to address this and would ask you to follow the complaints procedure below.
1. Make the problem known to a member of our team as soon as possible and allow them the opportunity to resolve it.
2. Should this not bring a resolution please write to Deborah Hadley, Director, The Bristol Residential Letting Co, 19 Clifton Down Shopping Centre, Whiteladies Rd, Bristol BS8 2NN The grievance will be acknowledged within 3 working days and then investigated in accordance with in-house procedures. A formal written outcome of the complaint will be sent to you within 21 days. Should we require a longer period whilst we gather the facts, we will advise you in writing and confirm our revised response date.
3. Should you remain dissatisfied please contact Ed Osborn, Director, The Bristol Residential Letting Co, 19 Clifton Down Shopping Centre, Whiteladies Road, Bristol BS8 2NN or e-mail [email protected] who will ensure the grievance is investigated by a Director not directly involved with the grievance.
4. For your further reassurance TBRLC is pleased to be a member of the The Property Ombudsman and they can be contacted by writing to The Property Ombudsman, Beckett House, 4 Bridge Street, Salisbury SP1 21LX. Copies of a 'Consumer Guide' and 'Code of Practice' are available free of charge from our office or from The Property Ombudsman website - www.tpos.co.uk
Best Letting Agent in BS3 
