The Bristol Residential Letting Co
4.2/5, 78 reviews
83% recommended
88% lettings valuation accuracy
73% lettings fee satisfaction
The Bristol Residential Letting Co is one of the largest independent letting and property management company's in Bristol.Established in 2004, by husband and wife team Ed and Emma Osborn, we focus exclusively on letting good quality properties to professional tenants. Qualified friendly team - providing great service100% lettings - we ... show more The Bristol Residential Letting Co is one of the largest independent letting and property management company's in Bristol.

Established in 2004, by husband and wife team Ed and Emma Osborn, we focus exclusively on letting good quality properties to professional tenants.

Qualified friendly team - providing great service
100% lettings - we only do lettings!
Fantastic office- prime high street location
Quality Internet marketing -renting properties fast
ARLA regulated - ensuring the highest standards

We have a fantastic team who are passionate about our city and believe Bristol is a fantastic place to live.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 88% 73% £550 £2,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
55 1 9 9 0 0 0 0 1 3
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
ARLA TPOS Lettings TPOS TDS
Latest Properties

No Properties

“A truly disappointing experience with this ag......”

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Sep 02,2020
Minithumbdown
By: 'Linzi Bowen'
Sep 02,2020
0 people found
this helpful
A truly disappointing experience with this agency, their lettings agent, Amy, in particular. What an astonishingly, baffling human! There to liaise with potential tenants yet so reluctant, to provide even the most basic details, regarding a rental property. Vague, rude, unhelpful, disinterested. Pretty much sums ...
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“I'm really embarrassed to be writing this after hearing such ......”

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Aug 04,2020
Minithumbdown
By: 'Ms. M. Suhail'
Aug 04,2020
1 people found
this helpful
I'm really embarrassed to be writing this after hearing such good reviews about the agents. I went to view a really nice property yesterday put on the market by these guys - as far I'm aware regardless of COVID-19 and limited viewings this was lifted ...
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“Excellent agency...”

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Jun 26,2019
Minithumbup
By: 'Hugo Minchin'
Jun 26,2019
0 people found
this helpful
Damien Riley and his team have provided an excellent service during my tenancy. The level of professionalism is to be commended. Any issues with the property I rent have always been swiftly resolved and I have felt listened to and respected throughout. More recently Damien ...
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“FIRST RATE AGENCY...”

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Apr 17,2019
Minithumbup
By: 'John Brierly'
Apr 17,2019
0 people found
this helpful
Bristol Residential have let and managed properties in Bristol for me for the past 7 years. Throughout this period I have found them to be very efficient in all aspects of the process - really on the ball. Very helpful with any queries, too. Tenants seem ...
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Comment on agent fees
Fees are appropriate with no hidden extras
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“Excellent service...”

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Mar 21,2019
Minithumbup
By: 'Rosie C'
Mar 21,2019
0 people found
this helpful
Damian is our point of contact and provides a first class property management service. He deals promptly with any queries or problems, and always comes back quickly with an answer. He's friendly and professional and nothing is too much trouble. A refreshing change from other ...
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Comment on agent fees
Fees are in line with what we expected
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“best property managers ever...”

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Mar 09,2019
Minithumbup
By: 'Brad'
Mar 09,2019
0 people found
this helpful
I have been a residential landlord for 25 years. For the past three years I have been working with Bristol Residential. Their level of service far exceeds any I have experienced in the past. They are full service - from assistance in identifying investment property to ...
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“Flat Rental...”

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Feb 23,2019
Minithumbup
By: 'V Luk'
Feb 23,2019
0 people found
this helpful
We have been engaging the Bristol Residential Letting Co for the past six years for their help in finding us tenants. We are, indeed, very pleased with the service they provide. The staff are always quick to respond and very efficient. We will certainly continue ...
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“In good hands......!...”

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Feb 12,2019
Minithumbup
By: 'JG'
Feb 12,2019
0 people found
this helpful
Very pleased with BRLCo's management of my rental property. Communications are clear & timely, and Andy's attention to detail is particularly reassuring....
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Comment on agent fees
In line with industry norms.
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“Proffessional service received by Josh...”

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Dec 18,2018
Minithumbup
By: 'Mat Grace'
Dec 18,2018
0 people found
this helpful
Josh was great from start to finish. He was positive, proffessional & found me some great new tennants. Would highly recommend Josh....
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Comment on agent fees
To be expected
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“Effiicient, Direct, Helpful & Friendly...”

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Dec 05,2018
Minithumbup
By: 'K.J.N.Phifer'
Dec 05,2018
0 people found
this helpful
Firstly, it helps greatly that their office is open Saturdays. Definitely a help for those of us who can't take off work in the middle of a weekday! They were friendly, efficient and helpful through every step of the way. I have heard horror stories (...
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Comment on agent fees
The fees were standard, i.e. going market price.
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“Great...”

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Dec 03,2018
Minithumbup
By: 'Eric'
Dec 03,2018
0 people found
this helpful
The entire letting process was extremely smooth and straightforward. I love the flat and would be happy to work with Josh and the rest of the Bristol Residential Letting Co in the future....
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“5 star rating...”

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Nov 12,2018
Minithumbup
By: 'Vikster'
Nov 12,2018
0 people found
this helpful
I used Don at Bristol Residential Letting recently for my first tenancy agreement; he was very extremely efficient, prompt, thorough and explained the process fully. It was a smooth and stress-free process. Looking forward to the next one! Highly recommend!...
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“Great experience with Bristol Residential Letting Co...”

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Nov 05,2018
Minithumbup
By: 'Bristol Apartment Owner'
Nov 05,2018
0 people found
this helpful
Josh made letting my apartment very straightforward, I couldn't have asked for a more professional but also friendly service. My flat was let very quickly to my ideal tenant. Since the property was let, I have also been very happy with the management service provided ...
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Comment on agent fees
No issues with the Agent's fees.
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“Honest, trustworthy and professional...”

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Sep 28,2018
Minithumbup
By: 'Tony K'
Sep 28,2018
0 people found
this helpful
Since entrusting my properties to BRL after a disastrous and costly experience with my previous letting agent, I have been very impressed in all my dealings with them. Ed was very understanding and empathetic to my situation and like Don and the rest of the ...
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Comment on agent fees
Wey fair and reasonable fees for a five star service
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“Wonderful to work with...”

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Sep 25,2018
Minithumbup
By: 'Joanne'
Sep 25,2018
0 people found
this helpful
I have had The Bristol Residential Letting Co manage my rental properties for years. They are simply wonderful, extremely helpful, knowledgable, reliable, efficient, ahead of their game... the list goes on. I would not be where I am with my property portfolio without them. The ...
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Comment on agent fees
Good
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“The best Bristol letting agent for Landlords...”

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Sep 18,2018
Minithumbup
By: 'HCJ'
Sep 18,2018
0 people found
this helpful
Incredible managed service. We purchased a new flat, we aren't local and Bristol Residential made everything so easy, they sorted everything. Would recommend without hesitation. Amazing service....
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“The go-to guys for lettings in Bristol...”

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Jun 20,2018
Minithumbup
By: 'BH1987'
Jun 20,2018
0 people found
this helpful
I've used most of Bristol's letting agencies in the past - either as a tenant myself or as a landlord - and have found Bristol Res to be a league ahead of the other options. They operate with a genuine understanding of your situation; and ...
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Comment on agent fees
Matched fees for one of their competitors, which has proved to be great value for money - same fee for a better service.
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“Exceptional service from a friendly team...”

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Jun 13,2018
Minithumbup
By: 'Nick'
Jun 13,2018
0 people found
this helpful
We're very happy with the support from Don, Joshua, and all at The Bristol Residential Letting Co. Southville office. Tenants were found quickly, payment and paperwork is managed well, and the team's knowledge of the local area was very helpful in choosing a property to ...
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Comment on agent fees
Very reasonable fees for the level of service offered.
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“Bristol Residential Letting Review...”

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Jun 08,2018
Minithumbup
By: 'Paul Mason'
Jun 08,2018
0 people found
this helpful
Speaking as a Landlord with one property to let, I would definitely recommend Bristol Residential Letting. The guidance and advice provided by Don and the staff in the Southville branch has not only been invaluable in helping me to understand the requirements of letting a ...
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Comment on agent fees
Very Good
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“AVOID THIS COMPANY!!!...”

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May 10,2018
Minithumbdown
By: 'Edward White'
May 10,2018
3 people found
this helpful
As a landlord I would strongly recommend avoiding this company. They are inept. They conduct shoddy property repairs, which are expensive and often have to be performed repeatedly. They have also caused damage to my property, which they have refused to accept liability before, despite ...
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Comment on agent fees
Hugely overpriced for providing no service
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By: Deborah Hadley
Jun 08, 2018
View all comments (2)
Dr White, your property was not in fact rented by our company, it was rented by Medics on the Move, a company which we bought on the retirement of its owner in November 2015. We cannot be held responsible for issues that were dealt with prior to November 2015 by another company. What I do accept however is that our communication with you latterly could have been better and for that I do apologise. It is entirely regrettable to us that our relationship with you has ended on such a sour note. We m ...

“Avoid if you can...”

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Apr 30,2018
Minithumbdown
By: 'Ex tenant'
Apr 30,2018
2 people found
this helpful
Avoid renting a property that has this company as the agent if you possibly can. We were only at the property for six months and had issues with damp and stinking drains. There was an attempt to resolve the damp issue with a 'cheap and ...
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Comment on agent fees
Disgracefully expensive for zero service.
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By: Don McKeever - Lettings Director
May 29, 2018
View all comments (3)
I am sorry that you have felt the need to post a negative review in this instance and were not happy with the overall service provided by The Bristol Residential Letting Co during your time at the property. The damp issue which was raised by yourself while living at the property was resolved within a short time of being raised with us and there have been no issues since. The works completed were as recommended by an experienced contractor and not a budget or temporary solution. Regarding t ...

“my experience with the co....”

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Mar 23,2018
Minithumbup
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By: 'Alison Tuscany'
Mar 23,2018
0 people found
this helpful
I changed a little less than a year ago to The Bristol Residential Letting Co. from another company. This because I was unsatisfied with the way that co. managed my property in Bristol. Thanks to the BRLC the changeover was handled well by them. Since ...
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Comment on agent fees
Fair enough. I live abroad so am completely reliant on their management.
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“Avoid this branch/ James boyack like the plague. Disgusting customer ......”

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Mar 14,2018
Minithumbdown
By: 'B'
Mar 14,2018
3 people found
this helpful
Avoid this branch/ James boyack like the plague. Disgusting customer service. Never been so let down by an agency. Lies continually about various aspects of the handover and maintenance. Only responded to emails or calls when it was he that needed something. Will go out ...
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Comment on agent fees
Bad
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By: Don McKeever
May 23, 2018
View all comments (1)
Dear 'B', I am sorry that you have felt the need to post a negative review about our business and more specifically James Boyack. You have not provided any indication of who you are, or indeed the property you occupy/occupied. We have a complaints procedure that allows a tenant to escalate to management and director level in our business. Unfortunately you have chosen not to do this and so offered us little opportunity to investigate your complaint. I would however state that James Boyack is a ...

“BRL have been managing my flat in Bristol for many ......”

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Mar 13,2018
Minithumbup
By: 'Tricia Heaton'
Mar 13,2018
0 people found
this helpful
BRL have been managing my flat in Bristol for many years. I have been overseas for several of these and it was always very reassuring to know that they were there looking after my flat, which of course is a big investment, and my tenants. ...
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Comment on agent fees
Standard fees, but well spent for professional letting and management.
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“Having rented in Bristol for 6 years I can honestly say ......”

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Feb 16,2018
Minithumbdown
By: 'Annoyedrenter'
Feb 16,2018
2 people found
this helpful
Having rented in Bristol for 6 years I can honestly say this was one of the most useless agencies I ever experienced. Sent us the wrong tenancy information before we moved in (very worrying as we then saw someone else's private information!) When we moved in ...
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Comment on agent fees
Very bad. Absolutely extortionate fees for the service received.
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By: Deborah Hadley
Jun 08, 2018
View all comments (1)
I am extremely disappointed to see that you have such a low opinion of us. I can assure you that as business we place a huge amount of importance on customer service, the success of our business ultimately depends on it. We have to meet the expectations of both our tenants and our landlords if we are to continue to grow and develop as a business. We proactively request feedback from both tenants and landlords so that we can address any areas where we are not performing as we should be. I co ...

“I've worked with the team at The Bristol Residential Letting ......”

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Jan 31,2018
Minithumbup
By: 'Ben'
Jan 31,2018
0 people found
this helpful
I've worked with the team at The Bristol Residential Letting Company for about 3 years. They provide an absolutely brilliant service. They always deliver on their promises and always go the extra mile. The are professional and excellent to deal with. I would highly recommend them....
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“It is seldom nowadays that you get to work with ......”

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Dec 11,2017
Minithumbup
By: 'Mike'
Dec 11,2017
0 people found
this helpful
It is seldom nowadays that you get to work with such a professional organisation. I have had the pleasure of working with members of staff from both the Southville and Clifton office. I could not praise their knowledge, flexibility and helpfulness more highly. They were ...
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Comment on agent fees
Fair
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“If I could give them a 0 i would- they do ......”

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Nov 14,2017
Minithumbdown
By: 'annoyed ex tenant'
Nov 14,2017
1 people found
this helpful
If I could give them a 0 i would- they do anything to take your deposit, bad service, they would chase for rent before it was even due, move things around when coming for viewings- unethical, horrible humans...
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By: Don McKeever
May 23, 2018
View all comments (1)
I am sorry that you have felt the need to post such a scathing review of our business. I have not received a complaint of any sort from a tenant in relation to issues you mention. I would therefore assume you have not felt the need to raise a complaint. I feel you are being grossly negative and unfair on the superb service our business offers to both landlords and tenants. Should you have had an issue with our assessment of deposit deductions due, you are offered the opportunity to dispute throu ...

“We have had rented a flat with Bristol Res Let, ......”

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Aug 14,2017
Minithumbdown
By: '123'
Aug 14,2017
2 people found
this helpful
We have had rented a flat with Bristol Res Let, and from the very beginning there were issues. The flat was not cleaned properly when we moved in, and they claimed they had a professional cleaner come in. Then they were unhappy with the pay ...
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Comment on agent fees
very outrageous. £36 when leaving for them to come in with a piece of paper and write down everything that is wrong with the place. And huge agency fees at the start of the tenancy. and when renewing the tenancy its an extra £30.
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“Under no circumstances should you rent from this firm. They ......”

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Feb 22,2017
Minithumbdown
By: 'd38'
Feb 22,2017
3 people found
this helpful
Under no circumstances should you rent from this firm. They are a cowboy outfit that simply exploit and neglect tenants. Be under no illusions - they are not there to provide you with a service. They are there to represent and manage the property on ...
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Comment on agent fees
Extremely bad.
Was this helpful? Yes
By: Don McKeever
Feb 22, 2017
View all comments (1)
Dear Sir/Madam, It is unfortunate that you have felt the need to comment on our service. I cannot identify who you are by your 'd38' profile name. I can assure you that we carry out every check out as per TDS guidelines. We are all professionally trained and the business is affiliated with ARLA& TPO. It would be in everyones interests for the property to be returned how it was found at the commencement of the tenancy with exception for fair wear and tear. We would be delighted to release full ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Clifton Office Complaints Procedure

The Bristol Residential Letting Co is committed to providing an excellent service to our customers however we accept that unfortunately sometimes we do not always get it right. Should a situation arise where you are not satisfied we would welcome the opportunity to address this and would ask you to follow the complaints procedure below.

1. Make the problem known to a member of our team as soon as possible and allow them the opportunity to resolve it.

2. Should this not bring a resolution please write to Deborah Hadley, Director, The Bristol Residential Letting Co, 19 Clifton Down Shopping Centre, Whiteladies Rd, Bristol BS8 2NN The grievance will be acknowledged within 3 working days and then investigated in accordance with in-house procedures. A formal written outcome of the complaint will be sent to you within 21 days. Should we require a longer period whilst we gather the facts, we will advise you in writing and confirm our revised response date.

3. Should you remain dissatisfied please contact Ed Osborn, Director, The Bristol Residential Letting Co, 19 Clifton Down Shopping Centre, Whiteladies Road, Bristol BS8 2NN or e-mail ed@bristolreslet.com who will ensure the grievance is investigated by a Director not directly involved with the grievance.

4. For your further reassurance TBRLC is pleased to be a member of the The Property Ombudsman and they can be contacted by writing to The Property Ombudsman, Beckett House, 4 Bridge Street, Salisbury SP1 21LX. Copies of a 'Consumer Guide' and 'Code of Practice' are available free of charge from our office or from The Property Ombudsman website - www.tpos.co.uk


Last updated at 1:00 AM 01/01/1970 by

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