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The Bristol Residential Letting Co is one of the largest independent letting and property management company's in Bristol.

Established in 2004, by husband and wife team Ed and Emma Osborn, we focus
Read full description...The Bristol Residential Letting Co is one of the largest independent letting and property management company's in Bristol.

Established in 2004, by husband and wife team Ed and Emma Osborn, we focus exclusively on letting good quality properties to professional tenants.

Qualified friendly team - providing great service
100% lettings - we only do lettings!
Fantastic office- prime high street location
Quality Internet marketing -renting properties fast
ARLA regulated - ensuring the highest standards

We have a fantastic team who are passionate about our city and believe Bristol is a fantastic place to live.
 
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Properties for sale
Properties for rent
Dec 01,2016
Minithumbup
By:
Dec 01,2016
0 people found
this helpful
I met Lara last August when I went to the Br. Res. letting Co's offices as I wanted to rent my apartment. Lara was very professional and she gave me all the information I needed and within a few days she managed to find a suitable tenant for the apartment. Ever since she has managed the contract perfectly and she has responded to all my requests promptly....
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Comment on agent fees
Good
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Nov 04,2016
Minithumbup
By:
Nov 04,2016
0 people found
this helpful
Caroline has looked after the letting and management of my flats for many years and as a landlord I couldn't be happier. She is totally professional, knowledgable and always pro active with help when required. She's also extremely nice to deal with. I don't have to worry about issues when they arise knowing they'll be dealt with quickly and efficiently. In short knowing everything's in good hands continues to make my life as a landlord as easy and stress free as possible....
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Mar 09,2016
Minithumbdown
By:
Mar 09,2016
0 people found
this helpful
This company took over the letting of a house we rented from another company. Since they took over it has been nothing short of a disaster. They have not actioned any maintenance issues and now have the cheek of attempting to take from our deposit. Renters BEWARE - this company put £s above quality...
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What agent could do to change your mind?
Excessive
Comment on agent fees
Excessive
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Feb 19,2015
Minithumbup
By:
Feb 19,2015
0 people found
this helpful
From viewing the flat to handing in my notice (relocating, not a problem with the flat!), the Bristol Residential Letting Agency has proven to be professional, efficient and friendly throughout. I have dealt with Amy throughout who has been lovely, and I can't recommend them enough....
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Jan 17,2015
Minithumbup
By:
Jan 17,2015
0 people found
this helpful
This company have a high level of commitment and professionalism to support us as landladies. They made the managing of the whole renting process a seamless experience for us; we were consulted on all issues and problems and then these were sorted/solved. We do not now live in the area so the support we got was so helpful and removed any of the stress factors. We have now sold the property so sadly will not be working with them in the future....
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Nov 20,2014
Minithumbup
By:
Nov 20,2014
0 people found
this helpful
Staff member 1: Amy Sheppard Amy Sheppard is responsible for the daily administration and management on our behalf in all dealings with the tenant in our flat. In addition, she oversees and advises us efficiently and promptly of any and all necessary maintenance work or other details that she considers require our attention, as we are landlords living overseas, and we are always fully consulted when necessary. We have always been impressed by her skills in any task, by her judgement, and her ...
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Oct 31,2014
Minithumbup
By:
Oct 31,2014
0 people found
this helpful
We came to TBRL about two years ago, after experiencing horrible service from an other local letting agent(part of a national chain), we live abroad and had to fly back to the UK to sort things out. Don and his colleagues were extremely helpful when we first walked into their office, he really listened to our needs and the transfer was very smooth. We would not heisitate to recommend them for all landlords in Bristol area, as a result, if we ever have plan to invest in more rental properties i...
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Sep 29,2014
Minithumbup
By:
Sep 29,2014
0 people found
this helpful
Excellent service: Sophie and Amy always professional and friendly. Never had any problems. Paperwork for renewal and arrangements always on time....
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Aug 18,2014
Minithumbup
By:
Aug 18,2014
0 people found
this helpful
We have much experience of dealing with Letting Agents both as landlords and tenants. This branch is by far the best Letting Agent we have ever worked with. Both ourselves and our tenants are getting a very good service. When they say they will do something, they actually do. They react quickly to events and follow up. They are good on the phone. We would definitely use them for another property if we had one....
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May 05,2014
Minithumbup
By:
May 05,2014
0 people found
this helpful
We can thoroughly recommend the services of North Street Branch. They have successfully found 2 successive tenants for us. All the staff were very helpful, knowledgeable and offered relevant advise and guidance throughout our letting experience. We were particularly impressed with their regular updates and communication generally. This was so appreciated as we live in Cornwall and found their regular communication very reassuring. We would definitely recommend and plan to use them for future let...
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Apr 10,2014
Minithumbup
By:
Apr 10,2014
0 people found
this helpful
I have used Bristol Residential as a landlord for six years now and have found Ed and his team to be really on the ball. They always handle the inevitable issues that crop up with tenants highly professionally and provide good advice. I strongly recommend them....
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Mar 27,2014
Minithumbup
By:
Mar 27,2014
0 people found
this helpful
Bristol Residential acted for me in the capacity of finding tenants which they managed professionally, keeping me informed of the process and progress. They also provided details of a suitable contact to undertake some minor maintenance work and followed up on completion of the works. When suitable tenants were identified, they ensured all the necessary checks were fully completed and responded promptly to any questions I had. I was very satisfied with the standard of service I received ...
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Mar 11,2014
Minithumbup
By:
Mar 11,2014
0 people found
this helpful
Deborah was extremely helpful in the process of finding the two rental properties that we have as a family and went above and beyond our expectations. Both properties rented out very quickly - the negotiators do a great job -- and the management service takes away the need to liaise with tenants and find tradesmen should something need doing. Very happy....
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Feb 25,2014
Minithumbup
By:
Feb 25,2014
0 people found
this helpful
We found Danny to be very knowledgeable and helpful in pointing out what we needed to do in order to let a property. Hugo was very efficient in organising the electricity and gas inspections and also the EPC. We needed to do everything to a very tight timescale and both Danny and Hugo helped to make this all happen in the time we had. They were both available to advise either by phone on in person and the other staff in the office in Clifton were also helpful and friendly. All in a...
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Jan 30,2014
Minithumbup
By:
Jan 30,2014
0 people found
this helpful
Bristol Residential Lettings were friendly, professional and helpful at every stage of letting our property. They were prompt in handling any issue we had and found tenants quickly and to our complete satisfaction. I would recommend this company as a landlord....
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Dec 16,2013
Minithumbup
By:
Dec 16,2013
0 people found
this helpful
I felt every member of staff I spoke with were very professional and pleasant. The service was very efficient. I had good advice about the flat I was letting, I was kept well informed and it was let extremely quickly. I would recommend this company and will use them again....
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Dec 10,2013
Minithumbdown
By:
Dec 10,2013
5 people found
this helpful
TENANTS FROM ABROAD PAY ATTENTION!! These guys demand an outrageous amount of 6 months in advance (plus deposit and fees) for letting a property to anyone moves into the UK for the first time, even if the tenant has already got a job with steady payroll! If coming from abroad, you had better keep away!!...
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By: Kykyshka Malavanka
Apr 21, 2015
View all comments (3)
I have to agree with Dr Panos Kloukinas. Response provided by the agency is misleading, as option to pay 6 months in advance has been given to us by the agency representative within a matter of hours after a viewing. Hence no credit check took a place. This situation does make you feel undermined and disrespectful as your suitability and financial stability decided by agent's personal judgment. Unfortunately we would not recommend services.....
Oct 11,2013
Minithumbup
By:
Oct 11,2013
1 people found
this helpful
Dear Ed and all the team at BRL, I have used your company several times over the last few years and the service has alaways been exceptional. BRL have always managed to rent out my property in record time to high quality tenants and I have never had a single problem. I thoroughly recommend BRL - I won\'t be using anyone else!...
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Aug 22,2013
Minithumbup
By:
Aug 22,2013
1 people found
this helpful
I have been so pleased with the service I have received. From the initial meeting to viewing to finding a tenant. The process has been smooth and everyone I have dealt with friendly and supportive....
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Jul 29,2013
Minithumbup
By:
Jul 29,2013
0 people found
this helpful
They were very helpful and patient with a slightly complicated process, and met my expectations in all ways with their service...
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Jul 05,2013
Minithumbup
By:
Jul 05,2013
0 people found
this helpful
I have just used BRL for the second time in the last 3 months. I used their let only service initially but have since used the inventory and check out service too. I used to do my own lettings and I\'m glad to have found a professional team to take the stress away. Highly recommended....
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Jun 21,2013
Minithumbup
By:
Jun 21,2013
0 people found
this helpful
The Bristol Res. Let team offered clear, impartial advise on my options when considering the let of my property as well as the processes I would have to go through. The team as a whole feels very personal, one of the reasons why I chose them over another agency. Don in particular, seemed very passionate about his role, something that from a sales perspective is always reassuring. Costs were much higher than I would\'ve liked for bringing my apartment up to spec for renting through an agency (ele...
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May 29,2013
Minithumbup
By:
May 29,2013
1 people found
this helpful
I am Receiver of a number of flats and I used Bristol Residential Lettings on three of them. I found that they quickly found tenants for all three at the rents they suggested and have subsequently managed them effectively and efficiently, dealing with any issues arising and keeping me informed. All in all a very good, open and honest service and I\'d recommend....
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May 21,2013
Minithumbup
By:
May 21,2013
0 people found
this helpful
Dear Ed, rather belatedly, I wanted to say how pleased Jill and I are with the service we received from Don and his team at Bristol South. The telephone discussion we had with you was very helpful, and the speed with which you all swung into action left us running to catch up! Don visited us at the flat, four people were shown over a couple of days later, and it was let that same day. We have met our new tenant a couple of times, and he is excellent. This is just the standard of service we h...
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Apr 30,2013
Minithumbup
By:
Apr 30,2013
0 people found
this helpful
I have been using Ed Osborn at Bristol Res Lets since they started up in Clifton many years ago. An introduction was made by Ed and they have delivered successfully many times on a flat in Clifton usually within days of the instructions. I was please so see them expand into South Bristol in recent years and have just used Ed again to let a house in an area not previously covered once more within a good time scale. I would be pleased to recommend Bristol Res Lets to other landlords as a professio...
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Apr 08,2013
Minithumbup
By:
Apr 08,2013
1 people found
this helpful
I found the service offered by the Bristol Residential Letting Company second to none, and they were exceptionally helpful froim start to finish. Specifically, the Lettings Negotiator was absolutely incredible at every stage of the process. She was helpful, insightful and literally went above and beyond to assist. Not only was she attentive to my needs, but she was also exceptionally professional and incredibly knowledgeable about the area which was valuable owing to my relocation to a new area....
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Mar 21,2013
Minithumbup
By:
Mar 21,2013
1 people found
this helpful
The Bristol Residential Letting Co have managed my property for about 5 years, and I have always found them to be well organised, efficient and thorough....
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Mar 03,2013
Minithumbup
By:
Mar 03,2013
1 people found
this helpful
We are landlords living abroad, and having let out our flat for 2 decades through another letting agency, we are so pleased that we made the change about 5 years ago to the Bristol Residential Letting Company. For several years now we have ourselves used our Bristol flat as a base in the summer months, and this has meant that the service we receive from the Bristol Residential Letting Company has been one of short term lets of 6 to 9 months, which must inevitably put an extra burden on them. S...
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Feb 11,2013
Minithumbup
By:
Feb 11,2013
0 people found
this helpful
I have so far used three different agents to manage my property in Bristol mainly because the first sold his business to the second from whom I had horrendous servce. Ed Osborne and his team stand out as by far the most professional team I have experienced. I live overseas and rely tremendously on the team in UK to keep me advised and respond to tenants problems. I simply cannot fault them. They are professional, quick to react to tenants problems and quick to keep me informed. I like my tena...
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Feb 08,2013
Minithumbup
By:
Feb 08,2013
0 people found
this helpful
I have used Bristol Res Lets since I purchased a number of flats for let in 2006 I have never had an issue with them in all these years. I have found the individuals I have dealt with always thoroughly professional and effective in executing their duties. I would happily recommend the team to you as a first class service....
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ARLA TPOS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
37 0 5 3 0 0 0 0 0 1

Job vacancies

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Agent Fees

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Complaints Procedure

Clifton Office Complaints Procedure

The Bristol Residential Letting Co is committed to providing an excellent service to our customers however we accept that unfortunately sometimes we do not always get it right. Should a situation arise where you are not satisfied we would welcome the opportunity to address this and would ask you to follow the complaints procedure below.

1. Make the problem known to a member of our team as soon as possible and allow them the opportunity to resolve it.

2. Should this not bring a resolution please write to Deborah Hadley, Director, The Bristol Residential Letting Co, 19 Clifton Down Shopping Centre, Whiteladies Rd, Bristol BS8 2NN The grievance will be acknowledged within 3 working days and then investigated in accordance with in-house procedures. A formal written outcome of the complaint will be sent to you within 21 days. Should we require a longer period whilst we gather the facts, we will advise you in writing and confirm our revised response date.

3. Should you remain dissatisfied please contact Ed Osborn, Director, The Bristol Residential Letting Co, 19 Clifton Down Shopping Centre, Whiteladies Road, Bristol BS8 2NN or e-mail ed@bristolreslet.com who will ensure the grievance is investigated by a Director not directly involved with the grievance.

4. For your further reassurance TBRLC is pleased to be a member of the The Property Ombudsman and they can be contacted by writing to The Property Ombudsman, Beckett House, 4 Bridge Street, Salisbury SP1 21LX. Copies of a 'Consumer Guide' and 'Code of Practice' are available free of charge from our office or from The Property Ombudsman website - www.tpos.co.uk


Last updated at 1:00 AM 01/01/1970 by

Awards won by The Bristol Residential Letting Co

Individual Branch Awards

Bristol, BS3 1JD

Bristol, BS8 2NN

Firm rankings



Clifton
19 Clifton Down Shopping CentreWhiteladies Road, Bristol BS8 2NN
(32)
Southville
222 North Street, Bristol BS3 1JD
(14)

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