• Sharon Clesham
    Sharon Clesham
  • Peter Greatorex
    Peter Greatorex
  • Lydia Smiddy
    Lydia Smiddy
  • Sarah Ellery
    Sarah Ellery
  • Kate Smith
    Kate Smith
  • Dan Hester
    Dan Hester
  • Christina Smith
    Christina Smith
  • claim your profile
    Laine Coward
  • claim your profile
    Jon Butt
No description for branch.
Sep 04,2017
Minithumbup
By: 'Richard'
Sep 04,2017
0 people found
this helpful
Responsive and organised, made a significant effort to find a tenant when others had struggled, we would recommend them to a friend....
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Comment on agent fees
Average
Was this helpful? Yes
Aug 30,2017
Minithumbup
By: 'DP'
Aug 30,2017
0 people found
this helpful
Very helpful and friendly agents, and the company gets a large number of viewings very quickly. We had to drop the initial rental price to get a tenant signed up though....
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Comment on agent fees
Quite expensive but worth it to get a quick turn around.
Was this helpful? Yes
Aug 28,2017
Minithumbup
Christina Smith
By: 'Julie Reed'
Aug 28,2017
0 people found
this helpful
I have used Apart Co for many years and they have ALWAYS found suitable tenants for my 2 apartments / I wouldn't hesitate to recommend them - professional and friendly and efficient! Christina was a treasure - but ALL staff I had dealings with have been excellent.. well done to this excellent Company....
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Comment on agent fees
Fees good
Was this helpful? Yes
Aug 28,2017
Minithumbup
Laine Coward
By: 'Martin H'
Aug 28,2017
0 people found
this helpful
After years of letting properties in Bath through other agents, I switched to using the Apartment Company, and couldn't recommend them highly enough. Properties are let quickly so have very short vacant periods. And anytime there is a problem with something at the property it is dealt with very quickly. Using The Apartment Company to let my flats gives me peace of mind that everything will be looked after....
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Comment on agent fees
Great, no more than any other letting agents, but offer much better service for it.
Was this helpful? Yes
Aug 24,2017
Minithumbup
Sarah Ellery
Jon Butt
By: 'Tim'
Aug 24,2017
0 people found
this helpful
All staff are first class and provide an outstanding service. They most helpful, pro-active and supremely efficient. Thank you...
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Comment on agent fees
I am content with the feed
Was this helpful? Yes
Aug 24,2017
Minithumbup
Jon Butt
By: 'Holvey'
Aug 24,2017
0 people found
this helpful
I was really impressed with the efficiency of the way Jon dealt with finding prospective tenants & how well he communicated the progress of collating all documentation. The only slightly disappointing issue was initial payment didn't come through until several weeks into the new tenancy, but when I queried this it was dealt with very quickly....
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Comment on agent fees
Competitive
Was this helpful? Yes
Aug 20,2017
Minithumbup
Dan Hester
Kate Smith
By: 'Helen'
Aug 20,2017
0 people found
this helpful
I recently bought a property through the Apartment Company and having been impressed with the level of service, they now fully manage the ongoing rental of this property. I have been very impressed with their professionalism and reliability. Very happy customer so far....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 14,2017
Minithumbdown
Jon Butt
By: 'Lynn George'
Aug 14,2017
0 people found
this helpful
I have found all the staff generally helpful. My biggest concern however has always been the lack of communication. I have to ask for updates as these do not seem to be easily provided. Also responses can be slow. Bearing in mind The Apartment Company put themselves forward as a first rate service provider, hence their charges, I cannot say I've felt I'm getting value for money....
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Comment on agent fees
Overpriced for what Ive experienced
Was this helpful? Yes
By: Peter Greatorex
Aug 14, 2017
View all comments (1)
Dear Lynn, Thank you for placing your review on allagents.co.uk We appreciate all feedback, good and bad, and that enables us to review and improve our service and more importantly, our customers experience. Please be assured that we will take on board your comments and look at ways on how we can improve our communication moving forward. I believe the tenants we found for you have settled in and enjoying living at your apartment. If I can be of further assistance, please do not hes ...
Jul 27,2017
Minithumbup
By: 'Rosy'
Jul 27,2017
0 people found
this helpful
The Apartment Company have been the worst, most incompetent business I have had the misfortune of dealing with. In six months there have been too many issues to list here, so a few highlights. 1) letting the property with rubbish that was never removed, half used packets of sexual lubricant and remnants of drugs found on check in. Plus losing the keys and having to get new ones cut whilst we were checking in. 2) rude and haphazard communication that meant attempting to resolve problems was...
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By: Peter Greatorex
Aug 07, 2017
View all comments (1)
Dear Rosy, Thank you for your feedback. However, I am very upset to learn that you felt your experience was so poor with The Apartment Company. Excellent Customer service is central to our business and we do take on board all feedback, good and bad, in order to learn how better ourselves and improve our customers journey, whether they are a tenant, landlord, buyer or seller…. Having reviewed your comments and file, I can see that you did raise a number of problems and I can see that ...
Sep 05,2016
Minithumbup
By: 'M Jamieson'
Sep 05,2016
0 people found
this helpful
great experience with the apartment co. first time landlord but staff were very patient and understanding which was much appreciated....
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Comment on agent fees
great
Was this helpful? Yes
Aug 29,2016
Minithumbup
Sarah Ellery
Kate Smith
By: 'Joe'
Aug 29,2016
0 people found
this helpful
I purchased 2 apartments in Bath and arranged for The Apartment Company to manage them. As older (listed) properties, problems are to be expected, including at some very unsocial hours. Sarah has managed these brilliantly. I am kept informed of what has happened and what has been done to fix it but I have none of the hassle. The following is from an email from Sarah when I raised an issue I was having with the council Hi Joe Just leave this with me to sort. Kind regards Sarah . Typical of her ap...
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Comment on agent fees
Within the range of other quotes I had when looking at agents.
Was this helpful? Yes
Aug 27,2016
Minithumbup
Lydia Smiddy
Dan Hester
By: 'Helen Drinkwater & Boris Bransby-Williams'
Aug 27,2016
0 people found
this helpful
We found Lydia very friendly, helpful and professional throughout the process of buying our apartment. Any potential hiccups were smoothed over without dramas. All in all, very satisfied with the service....
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Was this helpful? Yes
By: Sharon
Sep 17, 2016
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Dear Helen and Boris, thank you for your comments, we are delighted we were able to make your purchase a happy process. ...
Aug 27,2016
Minithumbup
Christina Smith
Sarah Ellery
By: 'Paul'
Aug 27,2016
0 people found
this helpful
From first meeting through to managing the letting of my apartment while I worked abroad, I found The Apartment Company to be professional, efficient and communicative. If I rent out a property again in the area I'd go back to The Apartment Company....
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Aug 24,2016
Minithumbup
Dan Hester
By: 'Tarquin McDonald'
Aug 24,2016
1 people found
this helpful
Always efficient and, unusually for estate agents, I trusted their views eve when proceeding with the deal. Good team, well organised, genuine and helped the deal go through. Would recommend and would be first choice for a sale/rental....
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Was this helpful? Yes
By: Sharon
Sep 17, 2016
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Tarquin, thanks for your comments and you know where we are if we can be of any further help. All the very best. ...
Aug 23,2016
Minithumbup
Sharon Clesham
By: 'SP'
Aug 23,2016
0 people found
this helpful
I have received an excellent service for the sale of my flats in Bath. The sale price achieved is in line with the value of the properties....
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Comment on agent fees
The fees charged were as quoted
Was this helpful? Yes
By: Sharon
Sep 17, 2016
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Dear 'SP' We enjoyed working with you and look forward to selling for you again very soon. Sharon ...
Aug 23,2016
Minithumbup
Kate Smith
Christina Smith
By: 'Paul'
Aug 23,2016
0 people found
this helpful
I have been a land lord for over twenty years . Your company /staff are with out a doubt the best letting agency I have used . I have been kept fully informed at all times and the process has been very straight forward . Many thanks Paul Brett...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 23,2016
Minithumbup
Christina Smith
By: 'Tim Painter'
Aug 23,2016
0 people found
this helpful
I have always felt that the apartment company provides an excellent service, keeping me informed when they need to, but getting on with the job of bringing me fair income from my property....
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Comment on agent fees
Fair for the service they provide.
Was this helpful? Yes
Aug 22,2016
Minithumbup
Sarah Ellery
Christina Smith
By: 'Landlord'
Aug 22,2016
0 people found
this helpful
Both Sarah and Christina were very helpful in helping me get the flat into a suitable condition for renting, finding handymen and then sourcing a tenant. So far my experience as a landlord has been hassle free and positive thanks to Sarah and Christina....
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Comment on agent fees
As expected.
Was this helpful? Yes
Aug 22,2016
Minithumbup
Dan Hester
Sharon Clesham
By: 'Jamie Ford'
Aug 22,2016
0 people found
this helpful
I was really impressed with the professionalism and efficiency of the agency and everyone there I worked with. From the initial viewings, right through completion they were well informed, polite, efficient and always working to get the best for both vendor and buyer. I would definitely recommend The Apartment Company and will be using them for my property dealings in Bath in the future....
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Was this helpful? Yes
By: Sharon
Sep 17, 2016
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Hi Jamie, that's a great recommendation! I hope we will continue to impress you and do our best for your property needs in Bath! ...
Aug 22,2016
Minithumbup
Sharon Clesham
Lydia Smiddy
By: 'Marnie'
Aug 22,2016
0 people found
this helpful
The team at the Apartment Company were excellent. I was looking for a one bedroom flat and they helped me with my search, successfully finding me a great place close to Bath city centre. Their service was always prompt and personable. I felt like they genuinely cared about my search and even when my chain became difficult they were patient and supportive, ensuring the seller was kept informed. I had such a great experience that now due to a job change I'm renting out my apartment through thei...
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Comment on agent fees
Fees were reasonable.
Was this helpful? Yes
By: Sharon
Sep 17, 2016
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We genuinely did care Marnie and will continue to whilst we have your property for rental. Always on the end of the phone! ...
Aug 22,2016
Minithumbup
Christina Smith
Sarah Ellery
By: 'Andy'
Aug 22,2016
0 people found
this helpful
The team have been very proactive in marketing properties and have secured reliable tenants very quickly. On going property maintenance and issue reported by the tenant are quickly attended to. I feel that my properties are in very safe hands...
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Comment on agent fees
Average
Was this helpful? Yes
Aug 21,2016
Minithumbup
By: 'Mary Home'
Aug 21,2016
0 people found
this helpful
I would like to say how extremely efficient this company is. They look after my appartment in Bath with the greatest care, finding just the right tenants, and seeing that it is spotless at changeover time. It is run by bright, attractive young girls, and I feel complete confidence in them all. I cannot speak more highly of this company. M.H....
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Comment on agent fees
Good.
Was this helpful? Yes
Aug 20,2016
Minithumbup
Lydia Smiddy
Sharon Clesham
By: 'Fernando'
Aug 20,2016
0 people found
this helpful
The Apartment Company has supportive and kept me informed informed throughout the purchasing process. Prompt in answering questions and negotiations with parties. Highly recommended....
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Was this helpful? Yes
By: Sharon
Sep 19, 2016
View all comments (1)
Fernando, we were delighted to assist and hope that you are happy in your new home. All the best. ...
Aug 18,2016
Minithumbup
Dan Hester
Sharon Clesham
By: 'Debbie Darko'
Aug 18,2016
0 people found
this helpful
Dan Hester showed me around my new flat and was so polite , friendly and helpful. More than this he was so sweet when I was trying to work out if a space was long enough for a bed, he said well I'm 6 foot and offered to lay down to act as a human measure! Now that's being helpful! Sharon was so helpful through the difficulties with the legalities of the sale that occurred; I felt she really understood my situation and was 'on my side'...
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Comment on agent fees
N/A I was purchasing
Was this helpful? Yes
By: Sharon
Sep 19, 2016
View all comments (1)
Hi Debbie, that made us laugh and Dan is now known as the 'human ruler' and being used at any point for measuring!! We are delighted that your experience was a good one, we strive for this for everyone. Hope all is well and best wishes. ...
Aug 18,2016
Minithumbup
Christina Smith
Kate Smith
By: 'Dianna Rittey'
Aug 18,2016
1 people found
this helpful
Christina has successfully let my apartment each year for the past three years. Christina is very knowledgable about the rental market, which aids my decision in setting a price point each year. Christina is highly professional and dedicated, including viewings on Saturday. I feel safe in her capable hands and, in my opinion offers, an excellent service and I would not hesitate in recommending her. Kate Smith has helped out this year with organising and conducting viewings. Kate updates me as s...
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Comment on agent fees
I pay a finders only fee, which accounts for 75% of the first month's rent. I think this is high but acceptable for the outstanding level of service I receive.
Was this helpful? Yes
Aug 18,2016
Minithumbup
Lydia Smiddy
Sarah Ellery
By: 'Jim Hatt'
Aug 18,2016
0 people found
this helpful
I am impressed by the efficiency of the Apartment Company and the friendly atmosphere in their offices. We have over 20 years experience with Estate Agents in Bath and the Apartment Company is the best that we have found....
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Comment on agent fees
Fees are very reasonable for the service provided
Was this helpful? Yes
By: Sharon
Sep 19, 2016
View all comments (1)
Dear Jim that is high praise indeed and thank you. We all do our very best for our clients and we are delight to assist you in all your property needs here in Bath. Thank you. ...
Aug 18,2016
Minithumbup
Sarah Ellery
Christina Smith
By: 'M Hoddinott'
Aug 18,2016
0 people found
this helpful
Have been very impressed with the service offered by the Apartment Company. Right the way through the process from tenant finding to the ongoing maintenance of the properties, Christina, Sarah and the rest of the staff in the Bath office have really taken the pressure away from letting my properties....
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Comment on agent fees
Very clear fee structure, with no unexpected fees added at any point. Not the cheapest letting agent, but by far the best value in my experience, and particularly for such a premium service.
Was this helpful? Yes
Aug 18,2016
Minithumbup
Dan Hester
By: 'Beth Griffiths'
Aug 18,2016
0 people found
this helpful
As a first time buyer moving to a new area for a new job I was impressed with the company's friendly manner and help in making the process as stress free as possible, both prior to the move and ensuring I had settled into the new apartment. I would highly recommend the company, with a particular thanks to Dan Hester for his assistance....
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Was this helpful? Yes
Aug 18,2016
Minithumbup
Sharon Clesham
By: 'Dr John E Morgan'
Aug 18,2016
0 people found
this helpful
I have no hesitation in recommending the Apartment Company, and especially Sharon Chesham , to anyone wanting to buy or sell an apartment. I have done both over the years and have been impressed by their professionalism , customer relations and efficiency. The whole team, particularly Sharon, are highly skilled in communicating, I particularly like the way the client is kept abreast of all developments in the process so that you feel central to the sale /purchase. Sharon is also very good at id...
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Comment on agent fees
Good, I have no concerns over the fee structure.
Was this helpful? Yes
By: Sharon
Sep 19, 2016
View all comments (1)
Dear Dr Morgan, your comments are very much appreciated and it was a pleasure selling for you. I am delighted you found the process stress free, we aim to please. With very best wishes. ...
Aug 18,2016
Minithumbup
Christina Smith
Kate Smith
By: 'paul and belinda'
Aug 18,2016
0 people found
this helpful
Thank you so much The best letting agents we have ever used in the last twenty years !! Great service and attention to detail . we were kept updated on all activities and processes as they occurred Beet wishes Paul and Belinda...
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Comment on agent fees
good
Was this helpful? Yes
Areas covered
  • BA1
  • Bath
  • BA2
  • BA3
  • BA11

DPS The Guild


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
25 1 4 1 65 0 41 0 2 2

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Agent Fees

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Last updated at 8:47 AM 05/09/2017 by allAgents

Complaints Procedure

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Last updated at 8:47 AM 05/09/2017 by allAgents
Sharon Clesham Sharon Clesham
Senior Associate
48 reviews

About Sharon "I focus on our London and overseas buyers as well as working closely with Peter on our portfolio of properties between Β£400,000 - Β£1.5 million. I'm known for being tenacious which is certainly an a View full profile
Peter Greatorex Peter Greatorex
Managing Director
26 reviews

About Peter "For nearly 25 years, I have been an estate agent, passionately delivering a first class service. I established The Apartment Company in 2004, I have an active 'hands on' role approach which I believe View full profile
Lydia Smiddy Lydia Smiddy
Sales Negotiator
16 reviews

About Lydia No description set View full profile
Sarah Ellery Sarah Ellery
Property Manager
11 reviews

About Sarah No description set View full profile
Kate Smith Kate Smith
Lettings Negotiator
8 reviews

About Kate No description set View full profile
Dan Hester Dan Hester
Sales Negotiator
10 reviews

About Dan "I joined the apartment company in 2015 after a successful career as a professional swimmer whilst attending Bath University. Having been a resident in Bath for over 10 years, I now consider myself as View full profile
Christina Smith Christina Smith
Lettings Manager
13 reviews

About Christina "Excellent customer service always is what I instil throughout the lettings team. By achieving results beyond expectations, my straight talking and persistence have gained the trust and confidence of View full profile
Laine Coward - upload your photo Laine Coward
Property Manager
1 reviews

About Laine No description set View full profile
Jon Butt - upload your photo Jon Butt
3 reviews

About Jon No description set View full profile

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