Viewed a property today, first people to do so. Fell in love with it and said that we would take it. Martin (senior partner) gave us the forms to go to the office and pay the fees etc On the way to the office we received a phone call telling us that the flat had been let to the next peron who viewed it (elderly gentleman) had viewed after us and that they had given him the property. They said that he was more suitable than a single young working professional !! Absolutely disgusting and I feel ... read full review
Rude and bad attitude staff. Do not seem to resolve issues very quickly. Reporting problems with property seems to be a problem in itself and their choice of repair men are also very rude with bad attitudes. A little courtesy and manners goes a long way! I have spent thousands on improving a rented property and only ever contact them for major problems, sort all minor repair work myself and when asked if landlord can help out with upgrades and improvements to the property, its always a no. Must ... read full review
Vicki is very rude and has no people skills as a representative on house visits has made me cry and have panic attacks with her attitude and reproach she showed towards me. We have been renting for 4 years and this has ruined our experience and made me hate living in what should be our home. What had been a reasonable time renting is now ruined beyond repair.... read full review
What agent could do to change your mind?
If this person had been prevented from making repeat visits to our home after we complained about her treatment of us as tenants who have always been respectful and paid our rent.
I fell in love with a property I viewed with Heather Revitt. She answered all my questions about the area/property and letting process. Because of my circumstances (new start up self employed) I was offering 6 months rent upfront to a landlord which is not typical (usually tenants will be given credit checks and income based assessments) and she offered to give my the admin fees/holding deposit back if this particular landlord did not go ahead with my tenancy. Heather kept in touch with me throu... read full review
My husband and I have been with Thacker & Revitt since the business started in 2006 and previously we had been with them when they were working for another company. When they decided to set up in business we didn\'t need to think twice about going with them and today they still continue to offer us an excellent service and we have no hesitation in recommending them to anyone who is thinking of starting up in the buy to let business or looking for a new and efficient agent.
They work very... read full review
Their favourite line is "Leave it with us, we\'ll get back to you"...... Nobody ever gets back to you!!
Staff are VERY unhelpful especially if you are the tenant of the property not a landlord, The only time they show an interest is when they try to get you out of the property then all of a sudden they spring into life (Must be the commission kicking in) I have found its a case of if your face fits!! Wouldn\'t recommend them to anybody in fact the opposite I would warn people to stay ... read full review