Tepilo
4/5, 139 reviews
76% recommended
70% sales valuation accuracy
87% sales fee satisfaction
57% lettings valuation accuracy
92% lettings fee satisfaction

No description for branch.
Sarah Beeny | Online Estate Agents | Ads on Rightmove & Zoopla | £495 - Tepilo

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 70% 87% £75,000 £840,000
Lettings 57% 92% £450 £2,990
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
12 1 0 0 79 13 1 4 13 16
Areas covered
  • Nationally
Address

5th Floor, The Northern & Shell Building, 10 Lower Thames Street
London
City of London
EC3R 6EN
01702 870878 / 0844 3878377

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS
Latest Properties

No Properties

“Appalling. Avoid this company...”

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Oct 04,2018
Minithumbdown
By: 'Thomas Robinson'
Oct 04,2018
1 people found
this helpful
Having spoken to three different "agents", I was assured I'd receive a confirmation email from the "vendor" himself. It seemed strange that the company seemed as disjointed as the man on the phone suggested, and was a warning sign of what was to follow. Having ...
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“Absolutely rubbish...”

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Sep 26,2018
Minithumbdown
By: 'Jean'
Sep 26,2018
3 people found
this helpful
I have been trying book a viewing for over two weeks. I have tried on line booking but they don't get confirmed. I have phoned Tepilo 4 tiimes, left voice mail, email and used the request call back without any progress. I pity the poor person ...
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Comment on agent fees
Not applicable
Was this helpful? Yes

“Do not know the local market...then do not care....”

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Sep 24,2018
Minithumbdown
By: 'Sam'
Sep 24,2018
2 people found
this helpful
After 2 months with Tepilo I threw in the towel. They simply do not know the local market. However the reason I am here is there total lack of concern over their shockingly poor valuations and there choice to completely ignore my situation. Advised me to ...
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Comment on agent fees
Bad
Was this helpful? Yes

“Avoid...”

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Aug 21,2018
Minithumbdown
By: 'Dano'
Aug 21,2018
3 people found
this helpful
Never return calls, continually lie about how someone will call you back straight away. Impossible to ask questions or get updates. I'm just trying to buy through them, so I hope they are cheap to sell through as they must be good at something....
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Comment on agent fees
I’ll say bad because it seems a poor service and it’s not costing me anything.
Was this helpful? Yes

“Rubbish...”

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Jul 20,2018
Minithumbdown
By: 'Emma'
Jul 20,2018
6 people found
this helpful
Having booked in a local agent with them to come and give our house a valuation, the agent never turned up. When I rang Tepilo, a gentleman said the lady who had booked in the agent was on the phone and they'd call me back... ...
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Was this helpful? Yes

“no local knowledge-very misleading...”

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May 15,2018
Minithumbdown
By: 'smurph'
May 15,2018
6 people found
this helpful
house valuation appears to be guess work since agents have area knowledge not local knowledge. my agent talked at me-didnt listen no viewings in 4weeks no helpful feedback just been told I'm not allowed to know ceo email!!!...
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Comment on agent fees
rip off
Was this helpful? Yes

“Fiasco...”

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May 14,2018
Minithumbdown
By: 'Sheridan Inker'
May 14,2018
6 people found
this helpful
Never return calls. One viewing only no agent arrived and buyers not even quantified. It was disappointing and a fiasco. Really poor service and that's being polite...
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Comment on agent fees
Over priced - as you pay regardless of sale I understand why they don't care
Was this helpful? Yes

“Never return calls...”

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Apr 27,2018
Minithumbdown
By: 'Martin'
Apr 27,2018
7 people found
this helpful
I'm a buyer and they never return calls..!! If I were a seller I'd run a mile. Also, little or no local area knowledge. I've only ever wanted to know how many years are remaining on the lease which is basic information that should be ...
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Was this helpful? Yes

“Useless...”

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Apr 13,2018
Minithumbdown
By: 'Nathan'
Apr 13,2018
6 people found
this helpful
From a buyers perspective I have found them absolutely useless. It's impossible to ask a question about the property you want to view. They are unable to send you emails, they insist on taking your phone number and then don't call you back. However their ...
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“I only had one viewing for my flat. The viewer ......”

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Feb 07,2018
Minithumbdown
By: 'Unhappy customer.'
Feb 07,2018
14 people found
this helpful
I only had one viewing for my flat. The viewer told me that he was unhappy with Tepilo as they did not respond to his original interest in the flat. He had to repeat his request to view the flat. This has made me look ...
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Comment on agent fees
I paid over £1000 to Tepilo and don’t feel they earned it.
Was this helpful? Yes

“I was the first person to ring and try to ......”

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Feb 06,2018
Minithumbdown
By: 'Amanda White'
Feb 06,2018
10 people found
this helpful
I was the first person to ring and try to book a viewing on a property we really liked the look of as soon as it appeared on rightmove (wed), I was told someone would ring me back to arrange (nobody did). I rang back ...
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Comment on agent fees
N/A
Was this helpful? Yes

“We tried to view a property near Poole with this ......”

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Nov 15,2017
Minithumbdown
By: 'KD'
Nov 15,2017
7 people found
this helpful
We tried to view a property near Poole with this company. Several messages to my son encouraged us to be early. An agent was due at 1pm. 3 phone calls and 20 mins later, still no show. Were told the 'local agent' would be with us 1 hour. 1+ ...
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Comment on agent fees
No idea. Wouldn't pay them on the basis of today's experience.
Was this helpful? Yes

“I sold my house last year. Once they had my ......”

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Nov 14,2017
Minithumbup
By: 'Joem222'
Nov 14,2017
5 people found
this helpful
I sold my house last year. Once they had my money their customer service was shocking. In fact worse than shocking. However after I moaned One member of staff then looked after us personally and saved the day. I forget his name but he was ...
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Comment on agent fees
Very reasonable
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“Disappointing- we had no viewings in over 6 weeks . I had ......”

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Oct 15,2017
Minithumbdown
By: 'Jackie'
Oct 15,2017
9 people found
this helpful
Disappointing- we had no viewings in over 6 weeks . I had to constantly contact Tepilo myself . They do nothing once they have your money !!...
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Comment on agent fees
A complete waste of money
Was this helpful? Yes

“Had the most frustrating experience with Tepilo. We bought through ......”

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Jul 26,2017
Minithumbdown
By: 'Hollie'
Jul 26,2017
19 people found
this helpful
Had the most frustrating experience with Tepilo. We bought through Tepilo and sold our previous property at the same time through a local estate agent and cannot explain the vast difference in service we received. From the start it was difficult to book a viewing ...
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“Poor customer service my agent was not available for nearly 4 ......”

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Jul 07,2017
Minithumbdown
By: 'Letdown'
Jul 07,2017
9 people found
this helpful
Poor customer service my agent was not available for nearly 4 weeks and no one bother to check is emails or voicemails. I did not sell my property through this site, local agent prove to be much more efficient....
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Comment on agent fees
I felt for the money the service was poor and my home was not sold. Would not recommend staff most unhelpful and really do not care just happy to take your money
Was this helpful? Yes

“What a waste of money. No feedback on property and ......”

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Jul 05,2017
Minithumbdown
By: 'Simon S'
Jul 05,2017
10 people found
this helpful
What a waste of money. No feedback on property and at first it seems cheap, how cheap is it to have an empty property for months on end? All your paying for is a Rightmove/Zoopla advert. Very passive with zero feedback. I sold another ...
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Comment on agent fees
Waste of £895. Might sharpen there pencil if they only got paid upon sale.
Was this helpful? Yes

“Having signed up for the classic package at a cost ......”

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Apr 13,2017
Minithumbdown
By: 'Liam'
Apr 13,2017
12 people found
this helpful
Having signed up for the classic package at a cost of £895 I wish I had gone with my instincts signed up Jan 23rd so based on viewings that's a £100 per viewing to me. I think tepilo use right move portal and based on personal experience ...
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Comment on agent fees
Fees are good if you sell very good value but if like me they don't match buyer to your property an expensive mistake
Was this helpful? Yes

“The whole basis of any sale is getting the valuation ......”

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Oct 28,2016
Minithumbdown
By: 'Georgia'
Oct 28,2016
16 people found
this helpful
The whole basis of any sale is getting the valuation right. Tepilo have failed utterly in this respect. They have overvalued my home by carrying out a data analysis of sales prices in the area. This is claimed to be updated every three months but ...
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Comment on agent fees
They are collected regardless of whether they have been earned. There is a total failure to be accountable for the lack of action.
Was this helpful? Yes

“Dirty, Rotten ScoundrelsI signed up to the "Pay Later" deal ......”

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Sep 07,2016
Minithumbdown
By: 'Kieran'
Sep 07,2016
18 people found
this helpful
Dirty, Rotten Scoundrels I signed up to the "Pay Later" deal to sell my house, but found that I had to do everything myself. Initially they vastly overvalued my property. The so-called Account Manager operated with stealth and anonymity. The IT system was full of ...
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Comment on agent fees
Fraudulent
Was this helpful? Yes

“Terrible and frustrating experience from start to finish. As a ......”

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Aug 25,2016
Minithumbdown
By: 'Gemma B'
Aug 25,2016
14 people found
this helpful
Terrible and frustrating experience from start to finish. As a buyer Tepilo were uncommunicative and unhelpful to the extreme. They never returned our calls, even after we made an official complaint about the very fact that they were not communicating with us. They misspelled my ...
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Comment on agent fees
n/a
Was this helpful? Yes

“This was, by far one of the most frustrating experiences ......”

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Jul 13,2016
Minithumbdown
By: 'Sally McDonagh'
Jul 13,2016
16 people found
this helpful
This was, by far one of the most frustrating experiences we have ever had. From start to finish tepilo appeared not to know how to co-ordinate departments and customer service. It took them a week (and many phone calls on our part) to recognise that ...
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Comment on agent fees
Ok fees if they do what they say they are advertising they will do. Honestly, at the level of service they provide we feel they should have paid us.
Was this helpful? Yes

“Front end process was ok but the booking appointments system ......”

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May 26,2016
Minithumbdown
By: 'Anthony'
May 26,2016
8 people found
this helpful
Front end process was ok but the booking appointments system doesn't work well with prospective buyers complaining about not getting or confirmations of changes. Generally the IT elements seem poorly designed and managed e.g I keep getting locked out and resetting of passwords is ...
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Comment on agent fees
ok
Was this helpful? Yes

“Wors mistake I made was using Tepilo. They never return ......”

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May 09,2016
Minithumbdown
By: 'Terrible Tepilo'
May 09,2016
12 people found
this helpful
Wors mistake I made was using Tepilo. They never return calls, one day I left 5 messages and still failed to speak to my alotted 'agent'. Arranged all viewings myself with no help. No help on price negotiation. And when I did sell, the buyers took ...
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Comment on agent fees
Paid up front. Big mistake. They have no incentive to sell your house
Was this helpful? Yes

“I sold my property and bought another, using Tepilo for ......”

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Mar 29,2016
Minithumbdown
By: 'Beware of Tepilo!'
Mar 29,2016
15 people found
this helpful
I sold my property and bought another, using Tepilo for both, including my conveyancing. Firstly, the photographers booked through Tepilo to take shots of my house didnt turn up, so that hit me with a £350 loss of earnings for the day when I waited in ...
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Comment on agent fees
n/a
Was this helpful? Yes

“I used Tepilo to sell my parents property. Tepilo staff ......”

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Mar 10,2016
Minithumbup
By: 'Happy Lady'
Mar 10,2016
5 people found
this helpful
I used Tepilo to sell my parents property. Tepilo staff talked me through the whole process. The property went live on a Friday nite,I had my first viewing Saturday morning I was inundated with people asking to view. I booked up about 6 viewings. The ...
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Comment on agent fees
Absolutely brilliant
Was this helpful? Yes

“Signed up on Friday, agent visited us on Sunday to ......”

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Feb 10,2016
Minithumbup
By: 'Jaz'
Feb 10,2016
2 people found
this helpful
Signed up on Friday, agent visited us on Sunday to confirm the details of our house. We went live on Tepilo and Rightmove on the Monday. Excellent speedy service, since going live online we have two viewing arranged on our house for later this week. ...
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Comment on agent fees
Excellent fee rate.
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“I am a chartered surveyor and used to run an ......”

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Feb 06,2016
Minithumbup
By: 'Gordon'
Feb 06,2016
1 people found
this helpful
I am a chartered surveyor and used to run an estate agency. High visibility on the Internet through rightmove and similar sites is key to selling your property. Tepilo have provided this for a very reasonable fee and saved me about a thousand pounds compared ...
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Comment on agent fees
Saved me about ‚£1000
Was this helpful? Yes

“Filled in all my details online received a phone call ......”

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Feb 04,2016
Minithumbdown
By: 'bill'
Feb 04,2016
11 people found
this helpful
Filled in all my details online received a phone call next day was promised a phone call from a marketing executive next day!! here we are at least 3 wks on and no communication at all tepilo adds must be working as they do not need ...
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“This is a pain free way to sell your property. ......”

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Jan 28,2016
Minithumbup
By: 'Great service'
Jan 28,2016
0 people found
this helpful
This is a pain free way to sell your property. Ignoring the obvious cost savings, the way Tepilo operate is a breath of fresh air. Their website is excellent and so easy to find your way around it. This really is the future for anyone ...
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Comment on agent fees
Fantastic, we've saved ourselves many, many hundreds of pounds
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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