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    Martyn Stubbs
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    Jason Stubbs
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    John pierce
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    john fisher
Tenant Direct is an independent firm specialising in Property Management and Residential Lettings. As specialists in our field and are fully committed to providing a first class service tailored to th Read full description...Tenant Direct is an independent firm specialising in Property Management and Residential Lettings. As specialists in our field and are fully committed to providing a first class service tailored to the individual needs of Landlords and Tenants alike.
 
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Properties for rent
Jul 02,2016
Minithumbdown
By:
Jul 02,2016
0 people found
this helpful
AVOID THIS COMPANY - COMPLETELY UNACCEPTABLE! Moved into our student house today, it was extremely filthy! tenant direct claimed they had professional cleaners in, when it took us 3 hours to clean the downstairs bathroom to a liveable state. Plugs thick with hair so bad they look like they've never been cleaned to say the least. Mould in every window and every room. Moved in to find the main bed broken, tiles hanging off walls, skirting boards missing, curtain rails hanging off walls, patio lit...
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What agent could do to change your mind?
BAD! High agent fees with no cleaning or maintenance done to property prior to moving in.
Comment on agent fees
BAD! High agent fees with no cleaning or maintenance done to property prior to moving in.
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Jun 22,2016
Minithumbdown
By:
Jun 22,2016
0 people found
this helpful
Awful. So poorly organised I do not understand how they are still in business. They lose forms, tell you lies and never follow up on their promises. As a highly organised person myself I could run this business better with my eyes closed. Infuriating is how I would sum up my time with them....
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Oct 05,2015
Minithumbdown
By:
Oct 05,2015
0 people found
this helpful
They were unprofessional, tried to bully me in to paying an increased rent after I'd signed the contract and refused to repair the flat for over the last 7 months of the lease. They are hard to contact and when you do manage to contact them, they don't provide you with any of the information that you ask for and tell you that some one will let you know but they never do. They have broken there own tenancy agreement multiple times and has taken over a month to return my deposit after they said it...
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Feb 11,2015
Minithumbup
By:
Feb 11,2015
0 people found
this helpful
I emailed Tenant Direct as my gas boiler had stopped working on Sunday at 4pm and the heating and hot water had both gone off. I knew it was unlikely anyone would respond on a Sunday and did'nt expect a response until Monday. I was called by the John Pierce on Monday at exactly 8.45 am, which should be noted was before Tenant Direct officially opened at 9am. John introduced himself as the Property Manager and was not only polite, friendly and understanding, but was extremely professional and e...
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Was this helpful? Yes
Aug 26,2014
Minithumbdown
By:
Aug 26,2014
0 people found
this helpful
Do not use this unprofessional agency, even as an introduction to a property. My daughter signed for a property that has a long standing penetrating damp problem with black blinds, black carpet flaking plaster, all due to severe damp.The property had no inventory. The house had not been cleaned at all. The property smelt of gas which was acted on by the Landlord. The place was uninhabitable ! The agency has a legal responsibility to introduce safe habitable acomodation - NOT MY OPINION ...
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What agent could do to change your mind?
The fees are extortionate in comparison to their appalling service
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Jun 11,2014
Minithumbdown
By:
Jun 11,2014
1 people found
this helpful
So myself and 7 others rented a house in Southampton through tenants direct. When we moved in we found that the previous tenants had not cleaned anywhere so we had to clean the house ourselves until 3 days later a cleaning crew turned up. We wrote a huge list of all the problems with the house to give to tenants direct to fix ASAP, this included vast amount of mould, rats, broken furniture and no gas certificate! I remember at one point i rang them up every day for about 3 months and spoke to so...
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What agent could do to change your mind?
If the agents had fixed even half of the things on the list i gave them when we first moved in, i may have been satisfied, but they just left us in a crumbling house where everything was so dodgy and horrible.
Was this helpful? Yes
Nov 08,2013
Minithumbdown
By:
Nov 08,2013
1 people found
this helpful
For three years, I have occupied a flat at 34 Lodge Road Southampton. During this time, I have experienced several issues that were at no point, remedied sufficiently, or at all. This was in spite of following all of the procedures for doing so, stated in the tenancy agreement. All requests and enquiries were met with either, no response, or complete denial of previous contact attempts. Towards the end of the tenancy, when it was evident that, one or other of the responsible parties refused to r...
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What agent could do to change your mind?
If they employed a Giraffe with a hair lip, wearing purple trousers, but was capable of performing the tasks that it was payed to perform.
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Oct 01,2013
Minithumbdown
By:
Oct 01,2013
2 people found
this helpful
It is a horrible, incompetent, lazy agency with lack of transparency. I remember there were maintenance problems right from the beginning, and it took them time to fix those issues. Not only that, my bathroom has had problems for a long time and no one came to make an effort in fixing those problems until the very last day, of which when I was packing my things. Do not sign up for this agency....
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Aug 06,2013
Minithumbdown
By:
Aug 06,2013
2 people found
this helpful
[[EDIT ORIGINAL START]] They were an awful letting agents. They asked for moneys that had already been payed to be payed multiple times until I physically yelled at the woman down the phone. The same goes for breakages: several phone calls and e-mails indicating not only the problem but that they were extremely useless, patronising and in most instances rude. I highly suggest that no one uses these guys! They are greedy, ripping you of for renewing your contract (£80 for printing out a piece...
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What agent could do to change your mind?
They could have been more friendly, helpful, organised and offered sensible prices. They could have solved problems by not being patronising.
Was this helpful? Yes
Jan 19,2013
Minithumbdown
By:
Jan 19,2013
3 people found
this helpful
Although this agent appears helpful upfront and dealing with issues such as maintenance they have many hidden charges that are not made clear and are not in the tenancy agreement, contrary to the requirements of ARLA membership that they accredit themselves to. Additional fees approximately include: £100 +VAT for tenancy amendment/additional keys and £40+VAT per person for referencing, even on the same tenancy agreement. In addition to the other extortionate fees for check-out etc. Th...
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What agent could do to change your mind?
Make ALL fees up front as per the ARLA requirements. Show willingness to enter into discussion over \'reasonable\' disputes.
Was this helpful? Yes
Oct 18,2012
Minithumbdown
By:
Oct 18,2012
2 people found
this helpful
Being a student the letting agency was not the most approachable. Although, I am living in a non-student property, things do still get broken, where it would be the letting agents/landlords obligation to fix them. After phoning them repeatedly asking them to repair things they were utmost unfriendly on the phone usually giving short and snappy answers, telling me they would ring me back with more information the following day. They never did and I doubt they have ever chased it up. After enquiri...
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Jul 30,2012
Minithumbdown
By:
Jul 30,2012
1 people found
this helpful
Having had a broken bath and broken shower for long periods of time, they came round to \'repair them\' by putting gaffer tape over cracks, didn\'t even last a day, leaving us without cleaning facilities. When we got the property it was a total mess, and when we moved out we cleaned it to well beyond how we got it, yet they charged us extra for cleaning it when we moved out. Generally incredibly unhelpful, lazy and unpersonable money grabbing agents on the phone....
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Jun 20,2012
Minithumbup
By:
Jun 20,2012
1 people found
this helpful
I have recently been through the process of finding a proporty to rent with my fellow students with Tenant Direct and found the customer service to be professional, honest and speedy. I will continue to use tenant Direct through the next 2 years of my studies as it is rare to find an angency who deliver against thier promises....
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Jun 08,2012
Minithumbup
By:
Jun 08,2012
1 people found
this helpful
After having viewed several properties with several different agents we decided to rent a property through Tenant Direct and moved in, in July 2011. The property was an older property and during our tenancy we have had several maintenance issues arise, from a leaking washing machine to the boiler breaking down. We raised these issues with the Property Management Team and were very impressed with the level of service we received. Repairs were organised quickly and carried out within 24 hours. ...
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Was this helpful? Yes
Jun 07,2012
Minithumbdown
By:
Jun 07,2012
2 people found
this helpful
Worst landlords I have ever had the displeasure of dealing with. Had 3 viewings, no basic questions were answered. AVOID THIS AGENCY!!!! They start off pleasant then once you have paid if you have any questions they are basically rude and have no, even basic, information. We rented a 5 bed property with 2 bathrooms, one large, to turn up to find that it had been changed to a 6 bed with 2 smaller bathrooms, the sixth room we would have no access to and rent would remain the same. When asking abo...
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What agent could do to change your mind?
Never want any dealings with this company again.
Was this helpful? Yes
By: Hayden Ebert
Jun 07, 2012
View all comments (1)
In response your comments are completely unfair, you are refering to a property owned by our company. As you are well aware the property has been refurbished to an extremely high standard for your occupation. Some £60,000 was spent on renovations ready for you to move in. The problems encountered in planning are related to new legislation introduced after your reservation. Article 4 was introduced into planning legislation on March 23rd some months after you signed up for the property. This....
May 20,2012
Minithumbup
By:
May 20,2012
0 people found
this helpful
I have had dealings with TD during the last 10/12 years in the capacity of a Landlord. All staff have always been polite, efficient, professional and I believe, fair to both myself and my tenants. It can sometimes be a difficult process but TD have remained unbiased and professional throughout every transaction. I would and have recommended their services and will continue to do so....
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May 09,2012
Minithumbup
By:
May 09,2012
0 people found
this helpful
I rented with Tenant Direct when a was a student when we first moved in we had a few issues with maintenance and the property needed a clean but when we phoned in the property manager was really nice and came out and looked at our issues and then arranged for them to be taken care of , the cleaning was done on the same day and the other bits and pieces were sorted the next day. We built up a really good relationship with John who looked after us really well throughout the tenancy. I\'ve read a f...
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Was this helpful? Yes
May 09,2012
Minithumbdown
By:
May 09,2012
4 people found
this helpful
Do not use this company. I\'m a student and moved in to our first house with some friends. When we met with the agent and he should us around we asked about parking which we were promised (which was a lie) we also asked about some outside space as there was a court yard between our property and the one next door, the agent told us it was ours however on moving in the landlord had refused us access to it and even put a wood across the outside of our back door (which opens outwards) to stop us goi...
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What agent could do to change your mind?
To improve they need to vet there landlords better, They need to improve there communication and also they need to improve there customer service. When its your job to deal with the public (or anyone) you have to have brilliant customer service skills. They dont.
Was this helpful? Yes
Apr 26,2012
Minithumbup
By:
Apr 26,2012
1 people found
this helpful
I was looking for a flat last summer with my girlfriend and got recommended by a friend to speak to Tenant Direct, I found them to be very friendly and approachable and they helped us negotiate a good deal on a property we were interested in. We are still living there now so they did a good job for us. We would use them again when looking for our next place....
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Apr 19,2012
Minithumbup
By:
Apr 19,2012
0 people found
this helpful
I lived in a property managed by tenant direct for two years and I have had a good experience with them. We had a few issues throughout the tenancy with maintenance issues and they always responded quickly and the property managers were very friendly. All in all good job tenant direct :-)...
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Was this helpful? Yes
Apr 19,2012
Minithumbup
By:
Apr 19,2012
1 people found
this helpful
Helpful ,Friendly and Informative. New to southampton really did not know where to go the agent not only showed me some flats but took the time to show me around southampton. Did have an issue with key fob to underground garage this was dealt quickly by the property maintanance....
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Was this helpful? Yes
Feb 20,2012
Minithumbdown
By:
Feb 20,2012
1 people found
this helpful
Have had nothing with problems from the start. Our shower broke, so much so water got into the electric and coming out the downstairs light switches. We called TD to let them know, they said they would call us back...nothing. We got someone in ourselves in the end. And actually they have still not asked about it! Even though we have a contract that does not end until June, and then becomes a rolling contract, we have had people looking round since October. They tend to let themselves in as...
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Was this helpful? Yes
By: lorri2567
Mar 15, 2012
View all comments (1)
I totally agree with your comments from my daughters personal experience. Letting themselves in with out any notice and when no one was home. On one occasion let themselves in without any notice accompanied by viewers whilst one of the flat mates was in her bedroom after just getting out of the shower still in a towel! The proceeded to bang on her bedroom door was was told (not ased) that the viewers wanted to take a look around her room. When she objected she was told to stop making a fuss....
Feb 09,2012
Minithumbup
By:
Feb 09,2012
0 people found
this helpful
I see these guys have a few bad reviews on here... my experience was the opposite, I always found them friendly and good to deal with, we had a few maintenance issues, but most student houses do really... they dealt with them quickly, so we had no complaints. Great selection of properties too, they were better than all the others we saw....
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Was this helpful? Yes
Dec 26,2011
Minithumbdown
By:
Dec 26,2011
1 people found
this helpful
I let a property with them for 9 months (sept 2010 - jun 2011). Very quick to remind us to pay the rent even one day before the due date but incredibly lazy when it came to pay my deposit back (more than one month late)!They've come with visiting people even 1 week after we moved in)....
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What agent could do to change your mind?
- avoid to bring future tenants to visit the flat without previous advise entering my room almost without asking - avoid to call me asking if I remember to pay the rent one day before the due date - pay back the deposit within the 14/16 working days after landlord approval as specified in the contract - give PROMPT communication if the all of a sudden the contract has to be paid directly to the landlord and not through them -.give more respect to custemers even if they are student and they come and go very quickly - formal treatment is required when money are involved.
Was this helpful? Yes
Dec 26,2011
Minithumbdown
By:
Dec 26,2011
2 people found
this helpful
Dear Students and Potential Student of Southampton, I insistend recomend you NOT to sign any contract with Tenant Direct. I was living one year in Southampton and had them as agency and it was the worsed I could suspeced. - We had big issues with mildew, unfortunately I recognized it to late. - And I was dicussing, in the end more arguing even with their boss, about that... I even got advice from the Students Help at the Uni, and I also went to the City Council to get advice... nothing chan...
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What agent could do to change your mind?
- They just "steel" your money... and than you will not get anything from them anymore...
Was this helpful? Yes
Nov 01,2011
Minithumbdown
By:
Nov 01,2011
1 people found
this helpful
This Lettings Agency is run by and employs ******. If you do sign a tenancy agreement with this lot PLEASE make sure you read it from start to finish as they will throw it at you every time you have a complaint and lay all responsibility with the tenant. They enjoy adding "admin charges" to anything they see fit. Apart from take my monthly rent, they did absolutely nothing for me and did not visit the flat once to check it was being kept in an appropriate state - if I had been the l...
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Was this helpful? Yes
Aug 09,2011
Minithumbdown
By:
Aug 09,2011
1 people found
this helpful
Really bad service, will never go there again, staff absolutely rude and arrogant, the owner is very rude and doesnt give a monkey about the staff being very rude, dont use this agency! Go elsewhere!!!!!!...
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Jul 22,2011
Minithumbdown
By:
Jul 22,2011
1 people found
this helpful
when looking at flat it was an absolute mess. the person showing us around said it would be repaired and repainted if we moved in 2 weeks later then originally planned. we agreed on this as we really liked the house and saw ourselves living there for a good few years. upon arrival to the house it was still a complete mess. it hadnt even been cleaned. there was dust mould and even rat poo around the house. the property manager later told us he had been in the day before to inspect the property, t...
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Jun 12,2011
Minithumbdown
By:
Jun 12,2011
1 people found
this helpful
Awful agency.... horrendous fees, rude unhelpful staff. They used to just let themselves in to the flat with no warning. Had to go to environmental health before they would repair the massive leak in the ceiling, the heating that was broken and a hole in the front door where a cat flap was once installed!! Never ever go to this agency if you have any sense!!...
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By: lorri2567
Mar 15, 2012
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Mmmmm interesting how Tennant Direct have commented on the cat flap but not with regard to letting themselves in without any notice! Something which they do illegally on a regular basis!....
Apr 11,2011
Minithumbup
By:
Apr 11,2011
0 people found
this helpful
Very helpful when asked questions about what I needed to do when I moved in. If they couldn't answer there and then they called me back within the hour with the answer to my question. Always found telephone manor to be polite. Members of staff always looked professional. ...
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Was this helpful? Yes
By: Areviewer
Jan 19, 2013
View all comments (1)
yes, this is a façade until you move in or want to move out!....



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2 Cardigan Road, Bournemouth BH9 1BJ
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14 New Road, Southampton SO14 0AY
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