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    Julie Mountford
  • Steve Kitchen
    Steve Kitchen
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    Richard Styles
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    Natalie Williams
  • Felicity Bain
    Felicity Bain
  • Nicola Buckley
    Nicola Buckley
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    Joanna Prescott
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    Emma Rielly
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    Becca Shannon
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    James Norrie
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    Liz Walker
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    Jemma Cowden
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    Simon Jones
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    Kevin Swire
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    Alistair Corr
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    Andrew Spence
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    Daniel Griffiths
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    Gary Williams
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    Tony Snead
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    Sammii Moores
No description available.
Dec 02,2016
Minithumbup
By:
Dec 02,2016
0 people found
this helpful
Always professional, efficient and knowledgable. Have now been using Temples for nearly ten years and the service has always been fantastic. Really good team. Thank you....
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Comment on agent fees
In line with competitors although represents greater value given quality of service.
Was this helpful? Yes
By: Richard Styles
Dec 02, 2016
Thank you for your kind words. I am glad we are able to offer the service you expect and manage your expectations.
Nov 29,2016
Minithumbup
By:
Nov 29,2016
0 people found
this helpful
Great service from everyone I've spoken to at Temples in Northwich. Everyone was lovely, friendly and wanted to help me. Richard and Alistair were particularly helpful with some rather delicate matters....
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Comment on agent fees
The tenancy renewal was a little frustrating, but can't complain really on the fees in general.
Was this helpful? Yes
By: Richard Styles
Nov 29, 2016
View all comments (1)
Thank you so much. I am glad we were able to help during this time.....
Nov 23,2016
Minithumbup
By:
Nov 23,2016
0 people found
this helpful
Very friendly and knowledgeable. Took me through the letting process making it very straightforward. A professional service and I can't recommend highly enough....
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Comment on agent fees
Competitive fees
Was this helpful? Yes
Nov 20,2016
Minithumbup
By:
Nov 20,2016
0 people found
this helpful
Felicity was always professional, efficient and courteous in all our dealings. If she wasn't immediately available my call was always returned promptly....
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Comment on agent fees
Good
Was this helpful? Yes
By: Felicity
Nov 21, 2016
View all comments (1)
Thank you for your kind words Gill. Best Regards Felicity.....
Nov 17,2016
Minithumbup
By:
Nov 17,2016
0 people found
this helpful
I rented a property through Temples and had the pleasure of meeting Becca and Daniel on several occasions. They were always courteous, professional and friendly. Many thanks to them both....
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Was this helpful? Yes
Nov 10,2016
Minithumbup
By:
Nov 10,2016
0 people found
this helpful
Emma has been brilliant to work with and made everything stress free. An asset to your company. Thank you Emma!...
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Was this helpful? Yes
By: Emma Rielly
Nov 28, 2016
View all comments (1)
Hi Andy, thank you for taking the time to review us and for your kind words. Best Regards, Emma.....
Nov 07,2016
Minithumbup
By:
Nov 07,2016
1 people found
this helpful
I have dealt with Temples for several years now and have always found their service professional, prompt and excellent. Most recently, whilst I was on holiday, Alistair and Emma managed a check out, necessary repairs and check in at one of my properties, all in less than a week. What's more, I left for my holiday entirely comfortable that everything would be done better than if I was arranging it myself. Thank you to the whole team, once again....
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Comment on agent fees
Good value for money
Was this helpful? Yes
By: Alistair Corr
Nov 26, 2016
View all comments (1)
Thank you for your kind words Eva, as always its a pleasure to be of help.....
Oct 31,2016
Minithumbup
By:
Oct 31,2016
3 people found
this helpful
We have always been very pleased with Temples on the rental of our property. As young property owners with our own businesses we didn't have the time to manage and find tenants. That's where we had the expert knowledge from temples with all legal advice and contracts wrote up. We also like the fact that we can sort any problems of msibtence in the building instead of temples doing a full management. And Nicola, Joanna and James always contact prior to tenancy renewal or when any inspections are ...
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Was this helpful? Yes
Oct 27,2016
Minithumbup
By:
Oct 27,2016
1 people found
this helpful
Richard continues to be there when things hit the fan, his sense of humour and ability to deliver the goods are a credit to Temples Northwich...
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Oct 25,2016
Minithumbup
By:
Oct 25,2016
1 people found
this helpful
Richard has successfully managed my property for over six years. Having been my own home for ten years previously Richard understands that I want to ensure that the property is kept in good working order and that it is maintained to a high standard. He always goes the extra mile and is fair and honest in his communication and has the ability to manage my expectations....
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Comment on agent fees
Fair
Was this helpful? Yes
By: Richard Styles
Oct 25, 2016
View all comments (1)
Thank you for the kind words, we aim to exceed expectations at every opportunity and I am glad I have achieved this for you.....
Oct 20,2016
Minithumbup
By:
Oct 20,2016
0 people found
this helpful
From start to finish, Temples Nantwich have been a pleasure to deal with. Their communication has been perfect and they are a very friendly team. Sammii dealt with the viewing in a very professional way and was very knowledgable. Verity, Elizabeth and Mandy have all been great too and each have made me comfortable throughout the process. I'd wholeheartedly recommend Temples Nantwich...
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Comment on agent fees
Fair
Was this helpful? Yes
Oct 14,2016
Minithumbup
By:
Oct 14,2016
0 people found
this helpful
I let out my property with temples. I have found them to be very professional and find it a vey hassle free process....
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Comment on agent fees
I'm very happy to pay the fees for the service.
Was this helpful? Yes
By: Alistair Corr
Nov 26, 2016
View all comments (1)
Thank you for your kind words Sarah, as always its a pleasure to be of assistance.....
Oct 05,2016
Minithumbup
By:
Oct 05,2016
0 people found
this helpful
Throughout my moving process Emma has been so helpful as have the staff who I've spoke with on the phone . Very professional and dedicated .always there to help even after id moved in ,making sure things were getting done. Thank you...
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Comment on agent fees
Good
Was this helpful? Yes
By: Emma Rielly
Nov 28, 2016
View all comments (1)
Hi Anthony, thank you for taking the time to review us and for your kind words. Kind Regards, Emma,....
Oct 03,2016
Minithumbup
By:
Oct 03,2016
0 people found
this helpful
Over the course of our short, six month rental, we have come into contact with Alistair, Richard, Emma, James, Natalie and Becca and I have to say you would have to go a long way to find more pleasant, courteous, efficient and helpful staff. Nothing was too much trouble, even to photographing the telephone/internet socket before we ever got in the house. We would not hesitate to recommend Temples to anyone who wanted a high level of professional service....
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Comment on agent fees
You gets what you pays for. Temples fees are just fine. We didn't want cheap, we wanted good - and that's exactly what we got.
Was this helpful? Yes
By: Alistair Corr
Nov 26, 2016
View all comments (1)
Thank you very much for your kind words they are very much appreciated and we are very glad that we could be of assistance to you. All the best.....
Oct 03,2016
Minithumbup
By:
Oct 03,2016
0 people found
this helpful
Temples marketed my property for rental and I have been exceptionally happy with the attention to detail, consistent high spirited and professional attitude and high levels of positivity during this process which resulted in 2 applications very quickly and a 20% higher rental income than my previous agent managed. Hugely impressed...
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Comment on agent fees
Very affordable fees from a Landlord perspective
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By: Natalie
Oct 14, 2016
View all comments (1)
Thanks for the great feedback John. I trust all goes well with your new tenancy and we will see you again soon. Natalie - Director....
Oct 02,2016
Minithumbdown
By:
Oct 02,2016
0 people found
this helpful
Superb communication, very professional and quick to respond to any questions throughout the whole letting process. Very happy with the level of service provided by Emma and temples. Very professional and efficient service from Temples. We have been our rented accommodation in Hartford for over three years now, any problems that needed sorting were done without any fuss or issue. We would highly recommend Temples to our business contacts....
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Comment on agent fees
Very reasonable
Was this helpful? Yes
By: Richard Styles
Oct 03, 2016
View all comments (1)
Thank you for the kind words. I am glad our service is efficient and professional as we strive to exceed expectations.....
Oct 02,2016
Minithumbup
By:
Oct 02,2016
0 people found
this helpful
very thorough in all aspects of the letting process and, importantly, good communications. very satisfied with the advice and support provided. would definitely recommend....
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Comment on agent fees
similar to other letting agents, i believe, and provides great service therefore good value.
Was this helpful? Yes
Sep 29,2016
Minithumbup
By:
Sep 29,2016
0 people found
this helpful
All the staff that we deal with are always polite & friendly as well as very professional. Also ensuring that any problem is dealt with efficiently....
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Comment on agent fees
Good
Was this helpful? Yes
By: Nicola Buckley
Sep 29, 2016
View all comments (1)
Thank you very much for your kind words, we are glad you are happy with the service received from the team. Best Regards, Nicola Buckley, General Manager....
Sep 27,2016
Minithumbup
By:
Sep 27,2016
1 people found
this helpful
May I take this opportunity to thank you for your impeccable stress free service over the last 3 years and wish you and temples all the best for the future. Regards Steve...
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Was this helpful? Yes
Sep 19,2016
Minithumbup
By:
Sep 19,2016
0 people found
this helpful
I have been with Temples now over 3 years , and they have fully managed my flat with an Absolute first class and professional service , 10 out of 10 !! Cannot recommend them highly enough ....
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Comment on agent fees
Good
Was this helpful? Yes
By: Becca Shannon
Sep 20, 2016
View all comments (1)
Thank you Mike for your very high praise! Kind Regards Becca....
Sep 16,2016
Minithumbup
By:
Sep 16,2016
0 people found
this helpful
Excellent lettings agent, thorough, consistent service, highly recommended, excellent communication. We would definetly use the branch again to find.our tenants...
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By: Richard Styles
Sep 16, 2016
View all comments (1)
Thank you Nerys for your lovely recommendation, we look forward to working with you again. Kind Regards Richard....
Sep 06,2016
Minithumbup
By:
Sep 06,2016
0 people found
this helpful
Easy and fuss fee transaction getting new tenants in place quickly with great communication and professional service as usual. I always appreciate the service from all the staff at Temples, not the cheapest, but you get what you pay for. Thank you....
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By: Emma Rielly
Sep 07, 2016
View all comments (1)
Thank you for your review. I am pleased you are happy with the service Temples offer.....
Aug 30,2016
Minithumbup
By:
Aug 30,2016
0 people found
this helpful
Superb communication, very professional and quick to respond to any questions throughout the whole letting process. Very happy with the level of service provided by Emma and temples....
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Was this helpful? Yes
By: Emma Rielly
Sep 08, 2016
View all comments (1)
Hi David, Thank you for your review. I am pleased you are happy with the level of service temples offer.....
Aug 26,2016
Minithumbdown
By:
Aug 26,2016
1 people found
this helpful
Simon has been extremely helpful during and after the tenancy application. Even after I had moved into my rented property, Simon was able to resolve some early problems with the property promptly!...
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Comment on agent fees
I found that the agency fees were very reasonable.
Was this helpful? Yes
Aug 16,2016
Minithumbup
By:
Aug 16,2016
1 people found
this helpful
Simon is professional, approachable and very much on the ball - this was our first time dealing with a rental but he made it a reasonably effortless affair and kept us informed at all stages....
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Comment on agent fees
Reasonable for the work involved
Was this helpful? Yes
Aug 11,2016
Minithumbup
By:
Aug 11,2016
1 people found
this helpful
Fantastic the most dedicated person of a well established company, she is so thorough..Jemma wanted to help me get my apartment ready for a new tenant.. And is helping me getting the property ready for a sale- I have never had so much customer care. I highly recommend you contact this lady for professionalism and understanding of the tenant/ landlord experience...
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Was this helpful? Yes
Aug 08,2016
Minithumbup
By:
Aug 08,2016
0 people found
this helpful
Very helpful and friendly. All questions i had during the viewings were answered thoroughly, very good communication. I would happily recommend Temples!...
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Comment on agent fees
Fees are not the cheapest compared to other letting agencies.
Was this helpful? Yes
By: Becca Shannon
Aug 08, 2016
View all comments (1)
Thank you James for your kind words and I'm glad you would happily recommend us. Kind Regards Becca....
Aug 05,2016
Minithumbup
By:
Aug 05,2016
0 people found
this helpful
I find Temples Lettings very professional and hard working company. The person who gave me the valuation of my property was very knowledgeable of the market and the potential of my property. The person who looked after the all the viewings did this is a very professional way and always with an enthusiastic manner. I would use this company again....
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Comment on agent fees
Comparable with other companies
Was this helpful? Yes
Jul 28,2016
Minithumbup
By:
Jul 28,2016
0 people found
this helpful
Staff are very helpful and friendly, quick to respond and give you regular updates. The process of getting the house was easy and straight forward....
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Was this helpful? Yes
By: Becca Shannon
Aug 02, 2016
View all comments (1)
Thank you Toni for your kind words, we hope you will be happy in your new home! Kind Regards Becca.....
Jul 21,2016
Minithumbdown
By:
Jul 21,2016
3 people found
this helpful
Right where to start!! Temples were brilliant until we had signed the contract and then everything went down hill. Both myself and my partner at the time were excited as it was our first home together however as soon as we moved into the property the communication between temples and ourselves ceased to exist. We weren't too concerned as we did not have any problems whilst we were in the property other than the boiler (the boiler issue was dealt with via the out of hours call line so tem...
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Comment on agent fees
TERRIBLE
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
92 0 45 7 1 0 0 0 8 1

Job vacancies

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Agent Fees

Agency Services



Let Fee (% of first month's rent)

Full Management 50%+VAT (min ยฃ360)

Rent Collection 50%+VAT (min ยฃ360)

Let Only 75%+VAT (min ยฃ480)



Monthly Fee

(% of each monthโ€™s rent)

Full Management 12.5%+VAT

Rent Collection 8.5%+VAT

Let Only N/A



Other Charges

Deposit registration with Tenancy Deposit Scheme ยฃ24 with Full Management service

ยฃ36 with Rent Collection & Let Only services

Overseas Landlords with no NRL1 Cert 2.5%+VAT of monthly rent

Property repossessed (requiring relocation of Tenant) 1 monthโ€™s rent

Sale of the Premises 1%+VAT of the sale price

Tenancy renewal fee

ยฃ60 with Full Full Management service

ยฃ80 with Rent Collection & Let Only services





Withdrawal of property after Tenant has been accepted ยฃ300



Charges for Outsourced Services

Energy Performance Certificate ยฃ85

Landlord Gas Safety Certificate ยฃ69.50

Landlord Gas Safety Certificate plus Boiler Service ยฃ99.50

Periodic Inspection (Electrical Safety Check) ยฃ130

Portable Appliance Testing (Electrical Safety Check) ยฃ65



Inventories & Checkouts

(Included with Full Management)ย ย ย ย ย 1 Bed ย ย ย ย ย ย ย 2 Bed ย ย ย ย ย ย ย 3 Bed ย ย ย ย ย ย ย  4 Bedย ย ย ย ย ย ย 5 Bed

ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย UFย ย ย ย FFย ย ย ย UFย ย ย ย FFย ย ย ย UFย ย ย ย FFย ย ย ย  UFย ย ย ย FFย ย ย ย UFย ย ย ย FF

New Inventoryย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ยฃ83ย ย ย ยฃ95ย ย ย ยฃ95ย ยฃ107ย ยฃ107ย ยฃ119ย ยฃ119ย ยฃ131ย ยฃ131ย ยฃ143

Checkout Report Onlyย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ยฃ83ย ย ยฃ65ย ย ย ย ยฃ77ย ย ย ยฃ77ย ย ย ยฃ89 ยฃ89 ยฃ101 ยฃ101 ยฃ113 ยฃ113 ยฃ120

Checkout & Inventory Update ยฃ83 ยฃ95 ยฃ95 ยฃ107 ยฃ107 ยฃ119 ยฃ119 ยฃ131 ยฃ131 ยฃ143
Last updated at 2:41 PM 08/07/2016 by allAgents

Complaints Procedure

Temples aims to provide the highest standards of service to all Landlords and Tenants, but if you believe you have a grievance, please write in the first instance to Miss Nicola Buckley (General Manager) at Imperial Buildings, 20-22 Bull Ring, Northwich, Cheshire, CW9 5BU.
The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established in-house procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer, we will advise you in writing and confirm our revised response date.
If you remain dissatisfied with the result of the internal investigation, please contact Mrs Natalie Williams (Director) at Imperial Buildings, 20-22 Bull Ring, Northwich, Cheshire, CW9 5BU who will review the complaint and a formal written outcome of the review will be sent to you within 14 days.
Following the conclusion of the in-house review of the complaint, should you wish to take the matter further, you can refer the complaint to the Ombudsman Services. You are able to register your complaint online at www.ombudsman-services.org or in writing to Ombudsman Services: Property, PO Box 1021, Warrington, Cheshire WA4 9FE.
If you wish to register a complaint with regard to Insurance Services provided by Temples (Nantwich) Limited, you should contact Arthur J Gallagher, Metro House, Northgate, Chichester PO19 1BE. If you cannot settle your complaint with Arthur J Gallagher, you may be entitled to refer it to The Financial Ombudsman Service.
Last updated at 2:41 PM 08/07/2016 by allAgents

Firm rankings



Chester
68 Lower Bridge Street, Chester CH1 1RU
(11)
Crewe
135 Nantwich Road, Crewe CW2 6DF
(1)
Nantwich
4 High Street, Nantwich CW5 5AR
(41)
show all branches (4)
Northwich
Imperial Buildings, 20-22 Bull Ring, High Street, Northwich CW9 5BU
(101)

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