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    Julie Mountford
  • Steve Kitchen
    Steve Kitchen
  • Richard Styles
    Richard Styles
  • Natalie Williams
    Natalie Williams
  • Felicity Bain
    Felicity Bain
  • Nicola Buckley
    Nicola Buckley
  • Joanna Prescott
    Joanna Prescott
  • Emma Rielly
    Emma Rielly
  • Becca Shannon
    Becca Shannon
  • James Norrie
    James Norrie
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    Liz Walker
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    Jemma Cowden
  • Simon Jones
    Simon Jones
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    Kevin Swire
  • Alistair Corr
    Alistair Corr
  • Andrew Spence
    Andrew Spence
  • Daniel Griffiths
    Daniel Griffiths
  • Gary Williams
    Gary Williams
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    Tony Snead
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    Sammii Moores
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    Verity Berresford
No description available.
Feb 24,2017
Minithumbup
By:
Feb 24,2017
0 people found
this helpful
Excellent service from Steve and his team at Temples. This was our first buy to let property and from our very first meeting with Steve, we were really impressed with his advice and help. Steve knows his business inside out and we appreciated the fact that he took the time to go through every aspect of letting a property from both a landlord's and tenant's point of view. He was happy to spend the time to find out exactly what we wanted/needed and explained all the options that were available ...
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Comment on agent fees
We are using the Temples Privilege service and find that the fees are reasonable.
Was this helpful? Yes
Feb 17,2017
Minithumbup
By:
Feb 17,2017
0 people found
this helpful
Professional, organised, efficient, reliable, trustworthy. We confidently leave the property in their hands to manage on our behalf and we don't have to worry about a thing....
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Comment on agent fees
Average
Was this helpful? Yes
By: Richard Styles
Feb 17, 2017
View all comments (1)
Thank you for your kind words. I am glad our service has exceeded your expectations as we aim to do this on a daily basis. ...
Feb 14,2017
Minithumbup
By:
Feb 14,2017
0 people found
this helpful
Sammii and Liz were an absolute delight to deal with, very professional and made the whole process so easy for me. I would strongly recommend this agent due to the efficient service I was provided with. Thank you once again....
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Was this helpful? Yes
Feb 13,2017
Minithumbup
By:
Feb 13,2017
0 people found
this helpful
After a very disappointing start to our letting journey in Nantwich, verity saved the day and went the extra mile to help secure a flat for my daughter within the timescale that we required. I would certainly recommend verity, she was polite, professional and caring, which stood out within Temples....
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Was this helpful? Yes
Feb 07,2017
Minithumbup
By:
Feb 07,2017
0 people found
this helpful
Very helpful, throughout thank-you Only criticism would be that we initially had to call a few times to check progress. Once sorted the agency were very attentive and the new tenancy layout is very useful....
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Was this helpful? Yes
Feb 03,2017
Minithumbdown
By:
Feb 03,2017
0 people found
this helpful
Very expensive process as a prospective tenant which is likely to put a lot of tenants off. Huge amount of paperwork for the tenant which is frankly unnecessary and appears to be make-work to generate fees. Unfortunately this is not in the interest of the landlord or the tenant. Having paid all these fees, the agent does not even come out to the property for handover to the tenant leaving both tenant and landlord at risk of claims for damage. A very basic step to leave out considering all the p...
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Was this helpful? Yes
By: Natalie Williams (Director)
Feb 13, 2017
View all comments (1)
Thank you for your comments. I'm sorry to hear that you weren't happy with the fee or level of background checks that we carry out on prospective tenants. I understand that the referencing process can seem quite daunting, but it is necessary to reduce the risk to our landlords of entering into a tenancy with a tenant who may not be able to afford the rent or look after the property. The detail that we go into is the reason why we have 0-1% rent arrears at any time in our management book. Our ...
Feb 02,2017
Minithumbup
By:
Feb 02,2017
0 people found
this helpful
I've just moved in today and Verity Beresford has been great help throughout the process. Verity did everything she could to fit my needs and helped me find what I was looking for with a wide variety of options. She answered every one of my questions with a response that left me feeling confident in my choice of new home, and will continue to be the person I speak to if I need anything in the future because I know the questions will be answered properly and clearly with knowledge that a lot of c...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 01,2017
Minithumbup
By:
Feb 01,2017
0 people found
this helpful
I have used Temples as my letting agent for 2 years and they have been professional in every way and shown a personal care for my rental property in which I have really appreciated. Thank you...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 01,2017
Minithumbup
By:
Feb 01,2017
0 people found
this helpful
Just a quick note to acknowledge all your help with our High Street Weaverham property over the last 8 years. Really appreciate the effort and professionalism your team have provided in finding the right people as tenants. You have provided a solid reliable service over this time - thank you....
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Comment on agent fees
good
Was this helpful? Yes
Jan 26,2017
Minithumbup
By:
Jan 26,2017
0 people found
this helpful
Sammii was very helpful and patient, even going the extra mile to download a compass map on her phone so we could determine which direction the windows faced. Nothing was too much trouble for her, and she remained pleasant and courteous throughout displaying excellent people skills....
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Comment on agent fees
N/A
Was this helpful? Yes
Jan 24,2017
Minithumbup
By:
Jan 24,2017
0 people found
this helpful
I would highly recommend Temples to anyone looking to rent a property. Their service and professionalism is second to none. I was kept updated at every key stage of the Application process, Emma and Richard exceeded all expectations. The application process took 8 days in all....
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Comment on agent fees
Agent Fees are fair and justifiable given the level service received.
Was this helpful? Yes
Jan 04,2017
Minithumbup
By:
Jan 04,2017
0 people found
this helpful
Very kind and helpful staff, would recommend to anyone else wanting to let from this company it's been a pleasure dealing with you....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 20,2016
Minithumbup
By:
Dec 20,2016
0 people found
this helpful
Excellent service received from Richard regarding a small maintenance issue with our property. Richard's professional advice and guidance was invaluable and allowed us to get the problem fixed within 48 hours. Richard ensured communication between ourselves (as the landlord) and our Tenant was seamless, ensuring both sides were fully aware of progress....
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Was this helpful? Yes
Dec 16,2016
Minithumbup
By:
Dec 16,2016
0 people found
this helpful
Joanna, who is currently assisting me, and all the staff at Temples are always helpful and efficient. I have no coplaints at all and would highly recommend Temples agency....
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Comment on agent fees
Fees are commensurate with other agents, no complaints, good value for money.
Was this helpful? Yes
Dec 12,2016
Minithumbup
By:
Dec 12,2016
0 people found
this helpful
I have been a client landlord since the Northwich temples opened. Through out the years I have dealt with most of the staff and when a new member has joined the team they have impressed with their service. The ethos of Temples is passed on. Having been involved with managing agents over decades and up and down the country I wholeheartedly recommend them as one of the best....
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Comment on agent fees
Fees are competitive.
Was this helpful? Yes
Dec 02,2016
Minithumbup
By:
Dec 02,2016
0 people found
this helpful
Always professional, efficient and knowledgable. Have now been using Temples for nearly ten years and the service has always been fantastic. Really good team. Thank you....
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Comment on agent fees
In line with competitors although represents greater value given quality of service.
Was this helpful? Yes
By: Richard Styles
Dec 02, 2016
View all comments (1)
Thank you for your kind words. I am glad we are able to offer the service you expect and manage your expectations. ...
Nov 29,2016
Minithumbup
By:
Nov 29,2016
0 people found
this helpful
Great service from everyone I've spoken to at Temples in Northwich. Everyone was lovely, friendly and wanted to help me. Richard and Alistair were particularly helpful with some rather delicate matters....
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Comment on agent fees
The tenancy renewal was a little frustrating, but can't complain really on the fees in general.
Was this helpful? Yes
By: Richard Styles
Nov 29, 2016
View all comments (1)
Thank you so much. I am glad we were able to help during this time. ...
Nov 23,2016
Minithumbup
By:
Nov 23,2016
0 people found
this helpful
Very friendly and knowledgeable. Took me through the letting process making it very straightforward. A professional service and I can't recommend highly enough....
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Comment on agent fees
Competitive fees
Was this helpful? Yes
Nov 20,2016
Minithumbup
By:
Nov 20,2016
0 people found
this helpful
Felicity was always professional, efficient and courteous in all our dealings. If she wasn't immediately available my call was always returned promptly....
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Comment on agent fees
Good
Was this helpful? Yes
By: Felicity
Nov 21, 2016
View all comments (1)
Thank you for your kind words Gill. Best Regards Felicity. ...
Nov 17,2016
Minithumbup
By:
Nov 17,2016
0 people found
this helpful
I rented a property through Temples and had the pleasure of meeting Becca and Daniel on several occasions. They were always courteous, professional and friendly. Many thanks to them both....
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Was this helpful? Yes
Nov 10,2016
Minithumbup
By:
Nov 10,2016
0 people found
this helpful
Emma has been brilliant to work with and made everything stress free. An asset to your company. Thank you Emma!...
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Was this helpful? Yes
By: Emma Rielly
Nov 28, 2016
View all comments (1)
Hi Andy, thank you for taking the time to review us and for your kind words. Best Regards, Emma. ...
Nov 07,2016
Minithumbup
By:
Nov 07,2016
1 people found
this helpful
I have dealt with Temples for several years now and have always found their service professional, prompt and excellent. Most recently, whilst I was on holiday, Alistair and Emma managed a check out, necessary repairs and check in at one of my properties, all in less than a week. What's more, I left for my holiday entirely comfortable that everything would be done better than if I was arranging it myself. Thank you to the whole team, once again....
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Comment on agent fees
Good value for money
Was this helpful? Yes
By: Alistair Corr
Nov 26, 2016
View all comments (1)
Thank you for your kind words Eva, as always its a pleasure to be of help. ...
Oct 31,2016
Minithumbup
By:
Oct 31,2016
3 people found
this helpful
We have always been very pleased with Temples on the rental of our property. As young property owners with our own businesses we didn't have the time to manage and find tenants. That's where we had the expert knowledge from temples with all legal advice and contracts wrote up. We also like the fact that we can sort any problems of msibtence in the building instead of temples doing a full management. And Nicola, Joanna and James always contact prior to tenancy renewal or when any inspections are ...
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Was this helpful? Yes
Oct 27,2016
Minithumbup
By:
Oct 27,2016
1 people found
this helpful
Richard continues to be there when things hit the fan, his sense of humour and ability to deliver the goods are a credit to Temples Northwich...
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Was this helpful? Yes
Oct 25,2016
Minithumbup
By:
Oct 25,2016
1 people found
this helpful
Richard has successfully managed my property for over six years. Having been my own home for ten years previously Richard understands that I want to ensure that the property is kept in good working order and that it is maintained to a high standard. He always goes the extra mile and is fair and honest in his communication and has the ability to manage my expectations....
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Comment on agent fees
Fair
Was this helpful? Yes
By: Richard Styles
Oct 25, 2016
View all comments (1)
Thank you for the kind words, we aim to exceed expectations at every opportunity and I am glad I have achieved this for you. ...
Oct 20,2016
Minithumbup
By:
Oct 20,2016
0 people found
this helpful
From start to finish, Temples Nantwich have been a pleasure to deal with. Their communication has been perfect and they are a very friendly team. Sammii dealt with the viewing in a very professional way and was very knowledgable. Verity, Elizabeth and Mandy have all been great too and each have made me comfortable throughout the process. I'd wholeheartedly recommend Temples Nantwich...
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Comment on agent fees
Fair
Was this helpful? Yes
Oct 14,2016
Minithumbup
By:
Oct 14,2016
0 people found
this helpful
I let out my property with temples. I have found them to be very professional and find it a vey hassle free process....
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Comment on agent fees
I'm very happy to pay the fees for the service.
Was this helpful? Yes
By: Alistair Corr
Nov 26, 2016
View all comments (1)
Thank you for your kind words Sarah, as always its a pleasure to be of assistance. ...
Oct 05,2016
Minithumbup
By:
Oct 05,2016
0 people found
this helpful
Throughout my moving process Emma has been so helpful as have the staff who I've spoke with on the phone . Very professional and dedicated .always there to help even after id moved in ,making sure things were getting done. Thank you...
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Comment on agent fees
Good
Was this helpful? Yes
By: Emma Rielly
Nov 28, 2016
View all comments (1)
Hi Anthony, thank you for taking the time to review us and for your kind words. Kind Regards, Emma, ...
Oct 03,2016
Minithumbup
By:
Oct 03,2016
0 people found
this helpful
Over the course of our short, six month rental, we have come into contact with Alistair, Richard, Emma, James, Natalie and Becca and I have to say you would have to go a long way to find more pleasant, courteous, efficient and helpful staff. Nothing was too much trouble, even to photographing the telephone/internet socket before we ever got in the house. We would not hesitate to recommend Temples to anyone who wanted a high level of professional service....
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Comment on agent fees
You gets what you pays for. Temples fees are just fine. We didn't want cheap, we wanted good - and that's exactly what we got.
Was this helpful? Yes
By: Alistair Corr
Nov 26, 2016
View all comments (1)
Thank you very much for your kind words they are very much appreciated and we are very glad that we could be of assistance to you. All the best. ...
Oct 03,2016
Minithumbup
By:
Oct 03,2016
0 people found
this helpful
Temples marketed my property for rental and I have been exceptionally happy with the attention to detail, consistent high spirited and professional attitude and high levels of positivity during this process which resulted in 2 applications very quickly and a 20% higher rental income than my previous agent managed. Hugely impressed...
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Comment on agent fees
Very affordable fees from a Landlord perspective
Was this helpful? Yes
By: Natalie
Oct 14, 2016
View all comments (1)
Thanks for the great feedback John. I trust all goes well with your new tenancy and we will see you again soon. Natalie - Director ...

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
99 0 53 7 1 0 0 0 8 1

Job vacancies

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Agent Fees

Agency Services



Let Fee (% of first month's rent)

Full Management 50%+VAT (min ยฃ360)

Rent Collection 50%+VAT (min ยฃ360)

Let Only 75%+VAT (min ยฃ480)



Monthly Fee

(% of each monthโ€™s rent)

Full Management 12.5%+VAT

Rent Collection 8.5%+VAT

Let Only N/A



Other Charges

Deposit registration with Tenancy Deposit Scheme ยฃ24 with Full Management service

ยฃ36 with Rent Collection & Let Only services

Overseas Landlords with no NRL1 Cert 2.5%+VAT of monthly rent

Property repossessed (requiring relocation of Tenant) 1 monthโ€™s rent

Sale of the Premises 1%+VAT of the sale price

Tenancy renewal fee

ยฃ60 with Full Full Management service

ยฃ80 with Rent Collection & Let Only services





Withdrawal of property after Tenant has been accepted ยฃ300



Charges for Outsourced Services

Energy Performance Certificate ยฃ85

Landlord Gas Safety Certificate ยฃ69.50

Landlord Gas Safety Certificate plus Boiler Service ยฃ99.50

Periodic Inspection (Electrical Safety Check) ยฃ130

Portable Appliance Testing (Electrical Safety Check) ยฃ65



Inventories & Checkouts

(Included with Full Management)ย ย ย ย ย 1 Bed ย ย ย ย ย ย ย 2 Bed ย ย ย ย ย ย ย 3 Bed ย ย ย ย ย ย ย  4 Bedย ย ย ย ย ย ย 5 Bed

ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย UFย ย ย ย FFย ย ย ย UFย ย ย ย FFย ย ย ย UFย ย ย ย FFย ย ย ย  UFย ย ย ย FFย ย ย ย UFย ย ย ย FF

New Inventoryย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ยฃ83ย ย ย ยฃ95ย ย ย ยฃ95ย ยฃ107ย ยฃ107ย ยฃ119ย ยฃ119ย ยฃ131ย ยฃ131ย ยฃ143

Checkout Report Onlyย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ยฃ83ย ย ยฃ65ย ย ย ย ยฃ77ย ย ย ยฃ77ย ย ย ยฃ89 ยฃ89 ยฃ101 ยฃ101 ยฃ113 ยฃ113 ยฃ120

Checkout & Inventory Update ยฃ83 ยฃ95 ยฃ95 ยฃ107 ยฃ107 ยฃ119 ยฃ119 ยฃ131 ยฃ131 ยฃ143
Last updated at 2:41 PM 08/07/2016 by allAgents

Complaints Procedure

Temples aims to provide the highest standards of service to all Landlords and Tenants, but if you believe you have a grievance, please write in the first instance to Miss Nicola Buckley (General Manager) at Imperial Buildings, 20-22 Bull Ring, Northwich, Cheshire, CW9 5BU.
The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established in-house procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer, we will advise you in writing and confirm our revised response date.
If you remain dissatisfied with the result of the internal investigation, please contact Mrs Natalie Williams (Director) at Imperial Buildings, 20-22 Bull Ring, Northwich, Cheshire, CW9 5BU who will review the complaint and a formal written outcome of the review will be sent to you within 14 days.
Following the conclusion of the in-house review of the complaint, should you wish to take the matter further, you can refer the complaint to the Ombudsman Services. You are able to register your complaint online at www.ombudsman-services.org or in writing to Ombudsman Services: Property, PO Box 1021, Warrington, Cheshire WA4 9FE.
If you wish to register a complaint with regard to Insurance Services provided by Temples (Nantwich) Limited, you should contact Arthur J Gallagher, Metro House, Northgate, Chichester PO19 1BE. If you cannot settle your complaint with Arthur J Gallagher, you may be entitled to refer it to The Financial Ombudsman Service.
Last updated at 2:41 PM 08/07/2016 by allAgents

Firm rankings



Chester
68 Lower Bridge Street, Chester CH1 1RU
(13)
Crewe
135 Nantwich Road, Crewe CW2 6DF
(1)
Nantwich
4 High Street, Nantwich CW5 5AR
(47)
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Northwich
Imperial Buildings, 20-22 Bull Ring, High Street, Northwich CW9 5BU
(108)

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