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    Julie Mountford
  • Steve Kitchen
    Steve Kitchen
  • Richard Styles
    Richard Styles
  • Natalie Williams
    Natalie Williams
  • Felicity Bain
    Felicity Bain
  • Nicola Buckley
    Nicola Buckley
  • Joanna Prescott
    Joanna Prescott
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    Emma Rielly
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    Becca Shannon
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    James Norrie
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    Liz Walker
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    Jemma Cowden
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    Simon Jones
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    Kevin Swire
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    Alistair Corr
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    Andrew Spence
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    Daniel Griffiths
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    Gary Williams
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    Tony Snead
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    Sammii Moores
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    Verity Berresford
No description available.
May 16,2017
Minithumbup
Felicity Bain
Alistair Corr
By:
May 16,2017
0 people found
this helpful
This is a truly exceptional small business. The sheer quality of service is outstanding. From the minute you walk into their fabulous office in Northwich, to every interaction you have with any of their members of staff, you simply feel confident that Temples is the right choice when you need a letting agent. Everything about Temples and their staff appears confident and self-assured, calm, efficient and friendly. After a while you work out it's because they are truly professional and highly...
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Comment on agent fees
The monthly fees are simply "very competitive" compared to other local companies that "try" to offer a lettings service. However, the fees suddenly become "exceptionally good value" when you consider the exceptional overall level of service provided, both to tenants and landlords.
Was this helpful? Yes
May 12,2017
Minithumbup
By:
May 12,2017
0 people found
this helpful
It's rare you get an agency keeping you bang up to date with progress. Today's 'norm' is that you are the one chasing but Temples have been a delight to work with. Thorough, straight talking no nonsense approach and keen to get the right tenant in our property rather than the quickest and easiest. Good to work with you guys....
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Comment on agent fees
No more expensive than other agencies, a fair price with plenty of options to suit.
Was this helpful? Yes
May 04,2017
Minithumbup
Simon Jones
Tony Snead
By:
May 04,2017
1 people found
this helpful
We were very happy with the great service we received. Friendly and professional, Made renting a property for the first time very easy....
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Was this helpful? Yes
May 04,2017
Minithumbup
Kevin Swire
Tony Snead
By:
May 04,2017
1 people found
this helpful
We have been letting our properties through Temples, Chester branch for over ten years now. They are always available when needed and give an outstanding personal service. They make being a tenant easy for us....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 29,2017
Minithumbup
Simon Jones
By:
Apr 29,2017
1 people found
this helpful
I have always found Simon Jones to be cheerful, helpful professional. When I've had reason to go to the office, which is rare, he's always there smiling and I know he can deal with whatever my question is....
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Comment on agent fees
I found the Agent's Fees to be fine and not excessive.
Was this helpful? Yes
Apr 28,2017
Minithumbup
Simon Jones
By:
Apr 28,2017
1 people found
this helpful
All staff extremely helpful without exception. My property has been managed and looked after very well. My choice of using temples was a brilliant decision....
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Comment on agent fees
Very fair for the support that is given
Was this helpful? Yes
Apr 28,2017
Minithumbup
Simon Jones
By:
Apr 28,2017
1 people found
this helpful
Simon was very supportive and really helped me making my mind. Not only gave me all the information I needed about the property, but he had a lot of knowledge regarding the neighbourhood. I do recommend ....
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Comment on agent fees
Fair.
Was this helpful? Yes
Apr 28,2017
Minithumbup
Simon Jones
Kevin Swire
By:
Apr 28,2017
1 people found
this helpful
Very pleaslant to deal with, made the process for first time letting very easy and enjoyable, contrary to how I thought it would go!...
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Was this helpful? Yes
Apr 28,2017
Minithumbup
Simon Jones
Tony Snead
By:
Apr 28,2017
1 people found
this helpful
Siimin at Temples has been fantasitic in securing us our rental property. From first enquiry to picking up the keys, Simon has been nothing but helpful, efficient and proactive. I can total recommend him....
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Comment on agent fees
Seem reasonable, slightly lower than others. Great service
Was this helpful? Yes
Apr 27,2017
Minithumbup
By:
Apr 27,2017
1 people found
this helpful
Simon was able to quickly arrange our tenancy in an efficient & timely fashion with no stress added to me or my room-mate....
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Comment on agent fees
Fees were reasonably priced considering how quickly the whole process was.
Was this helpful? Yes
Apr 27,2017
Minithumbup
Simon Jones
Tony Snead
By:
Apr 27,2017
1 people found
this helpful
The team at temples have been amazing, they have all been so helpful in helping me secure my new property. Tony greeted me at the property on my first viewing, he was very professional friendly and informative which is so much more than a property I had previously viewed with another company m.Simon and the team have been really flexible with me, letting me pop back to the property for measurements and keeping me informed of the progress. I can't thank them enough. I'm looking forward to my move...
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Comment on agent fees
Reasonable fees compared to other companies
Was this helpful? Yes
Apr 27,2017
Minithumbup
Simon Jones
Tony Snead
By:
Apr 27,2017
1 people found
this helpful
Quick and helpful service. Application was processed within an hour and we were given a moving in date there and then....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 26,2017
Minithumbup
Simon Jones
By:
Apr 26,2017
1 people found
this helpful
I have rented a property from many letting agents in the past due to working all over the UK but have found temples in Chester the best by far....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 25,2017
Minithumbup
Simon Jones
By:
Apr 25,2017
1 people found
this helpful
I have recently let a flat with temples and couldn't have asked for a more helpful agent. Very clear information and quick response so any queries. Made the whole proses stress free. Would definitely recommend....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 25,2017
Minithumbup
Kevin Swire
By:
Apr 25,2017
1 people found
this helpful
Letting agency was extremely helpful in helping me find a property to relocate to, providing a lot of properties to view that met my requirements...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 25,2017
Minithumbup
Tony Snead
Simon Jones
By:
Apr 25,2017
1 people found
this helpful
I think temples is an excellent letting agency and couldn't have done more to help me with finding a place! And a very good one at that!...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 09,2017
Minithumbup
Simon Jones
Kevin Swire
By:
Apr 09,2017
1 people found
this helpful
Unbelievably helpful and professional. Respond immediately about any enquiries. The appointment was as accurate and details given were absolutely accurate too. I was given the chance to view the property several times and the staff were really frienddky. Tony was very kind....
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Comment on agent fees
Good
Was this helpful? Yes
By: Simon Jones
Apr 10, 2017
View all comments (1)
Thank you for your 5* review. ...
Mar 31,2017
Minithumbup
Sammii Moores
Liz Walker
By:
Mar 31,2017
0 people found
this helpful
Sammi has bin a massive help... really helpful and anserwed by tone of questions! Made me feel at ease about renting our home out. Thank you...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 31,2017
Minithumbup
Sammii Moores
Liz Walker
By:
Mar 31,2017
0 people found
this helpful
Sammi and Liz were fantastic from the start in helping us to secure our lovely new home in such a fast paced market. Fast, efficient, friendly service, thank you!...
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Was this helpful? Yes
Mar 29,2017
Minithumbup
Richard Styles
Emma Rielly
By:
Mar 29,2017
0 people found
this helpful
All staff at Temples in Northwich are extremely helpful. Careful consideration is given to find the most suitable tenant. We have been very satisfied with the service we have received....
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Comment on agent fees
Good - in our opinion worth the money in order to receive hassle free management of the property.
Was this helpful? Yes
By: Richard Styles
Mar 30, 2017
View all comments (1)
Thank you for your kind words. I am glad we have exceeded your expectations as we strive to do this on a daily basis. ...
Mar 27,2017
Minithumbup
Daniel Griffiths
By:
Mar 27,2017
0 people found
this helpful
I very quickly sold my property that was sold as an investment with a sitting tenant. Dan was very helpful in assisting me with the questions and providing any information that I could not provide to the buyer. Overall Temples looked after my property for over 3.5 years and a quick sale certainly reflected that they looked after the property. Thank you!...
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Was this helpful? Yes
Mar 10,2017
Minithumbup
Emma Rielly
Felicity Bain
By:
Mar 10,2017
0 people found
this helpful
I have found all Members of staff to be courteous and prompt in dealing with matters. They are efficient and helpful. I have had no problems at all with any of the staff....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Mar 10,2017
Minithumbup
Gary Williams
By:
Mar 10,2017
0 people found
this helpful
I had a problem with my bank not cancelling my standing order on a rental property that I had with Temples. Once I got the banks error sorted, contacted Temples and Gary was very quick to respond, follow up and keep me up to date on the status of my payment. All the money is in my account again. Very quick and efficient service....
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Was this helpful? Yes
Mar 09,2017
Minithumbup
Emma Rielly
Daniel Griffiths
By:
Mar 09,2017
0 people found
this helpful
I have dealt with Temples for the last 4 years mainly with Emma and Daniel but all the staff are very professional and helpful !...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Mar 08,2017
Minithumbup
Steve Kitchen
Sammii Moores
By:
Mar 08,2017
0 people found
this helpful
Due to unforeseen circumstances, my family and I had to leave our property st short notice. We had only moved in six months previously and to move again in such a short timescale was traumatic to say the least. Or should I say it should have been and would have been if not for Steve and the team at Temples. I cannot sing there praises highly enough, for the following reasons: 1.I contacted them and explained the situation that we were in, I was rather distressed and they listened, they then t...
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Comment on agent fees
Fees were average
Was this helpful? Yes
Mar 06,2017
Minithumbup
Simon Jones
By:
Mar 06,2017
1 people found
this helpful
Always a fast responding to my enquiry's. And found and moved into my new property with in two weeks. Highly recommended if you are looking for a rental property....
read full review
Comment on agent fees
Fees are right for the work they put in.
Was this helpful? Yes
Mar 06,2017
Minithumbup
Sammii Moores
Steve Kitchen
By:
Mar 06,2017
0 people found
this helpful
Fantastic team, professional but personable, always willing to go the extra mile. Couldn't recommend Temples more for renting! Sammi was honest and down to earth, which made our decision much easier....
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Was this helpful? Yes
Mar 03,2017
Minithumbup
Simon Jones
Kevin Swire
By:
Mar 03,2017
2 people found
this helpful
During my property re-mortgage I needed to have the Temples tenancy agreement with the tenant amended fairly urgently. I instructed Temples to act, and its staff carried this out professionally and without delay. The amended tenancy agreement has now been completed....
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Comment on agent fees
The agents fees are competitive.
Was this helpful? Yes
Mar 01,2017
Minithumbup
Emma Rielly
Natalie Williams
By:
Mar 01,2017
0 people found
this helpful
These girls are highly professional in all aspects of there profession. The service I have received is first class. There advise in some matters is invaluable and I constantly feel like a valued customer and so do my tenants. I have been a customer for many years and there standards have only got higher. First class agents who will endeavour to keep the temples name in the highest esteem for years to come....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 24,2017
Minithumbup
Steve Kitchen
By:
Feb 24,2017
0 people found
this helpful
Excellent service from Steve and his team at Temples. This was our first buy to let property and from our very first meeting with Steve, we were really impressed with his advice and help. Steve knows his business inside out and we appreciated the fact that he took the time to go through every aspect of letting a property from both a landlord's and tenant's point of view. He was happy to spend the time to find out exactly what we wanted/needed and explained all the options that were available ...
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Comment on agent fees
We are using the Temples Privilege service and find that the fees are reasonable.
Was this helpful? Yes

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
109 0 71 7 2 0 0 0 8 1

Job vacancies

Please see a list of jobs available

Agent Fees

Agency Services



Let Fee (% of first month's rent)

Full Management 50%+VAT (min Β£360)

Rent Collection 50%+VAT (min Β£360)

Let Only 75%+VAT (min Β£480)



Monthly Fee

(% of each month’s rent)

Full Management 12.5%+VAT

Rent Collection 8.5%+VAT

Let Only N/A



Other Charges

Deposit registration with Tenancy Deposit Scheme Β£24 with Full Management service

Β£36 with Rent Collection & Let Only services

Overseas Landlords with no NRL1 Cert 2.5%+VAT of monthly rent

Property repossessed (requiring relocation of Tenant) 1 month’s rent

Sale of the Premises 1%+VAT of the sale price

Tenancy renewal fee

Β£60 with Full Full Management service

Β£80 with Rent Collection & Let Only services





Withdrawal of property after Tenant has been accepted Β£300



Charges for Outsourced Services

Energy Performance Certificate Β£85

Landlord Gas Safety Certificate Β£69.50

Landlord Gas Safety Certificate plus Boiler Service Β£99.50

Periodic Inspection (Electrical Safety Check) Β£130

Portable Appliance Testing (Electrical Safety Check) Β£65



Inventories & Checkouts

(Included with Full Management)Β Β Β Β Β 1 Bed Β Β Β Β Β Β Β 2 Bed Β Β Β Β Β Β Β 3 Bed Β Β Β Β Β Β Β  4 BedΒ Β Β Β Β Β Β 5 Bed

Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β UFΒ Β Β Β FFΒ Β Β Β UFΒ Β Β Β FFΒ Β Β Β UFΒ Β Β Β FFΒ Β Β Β  UFΒ Β Β Β FFΒ Β Β Β UFΒ Β Β Β FF

New InventoryΒ Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β£83Β Β Β Β£95Β Β Β Β£95Β Β£107Β Β£107Β Β£119Β Β£119Β Β£131Β Β£131Β Β£143

Checkout Report OnlyΒ Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β£83Β Β Β£65Β Β Β Β Β£77Β Β Β Β£77Β Β Β Β£89 Β£89 Β£101 Β£101 Β£113 Β£113 Β£120

Checkout & Inventory Update Β£83 Β£95 Β£95 Β£107 Β£107 Β£119 Β£119 Β£131 Β£131 Β£143
Last updated at 2:41 PM 08/07/2016 by allAgents

Complaints Procedure

Temples aims to provide the highest standards of service to all Landlords and Tenants, but if you believe you have a grievance, please write in the first instance to Miss Nicola Buckley (General Manager) at Imperial Buildings, 20-22 Bull Ring, Northwich, Cheshire, CW9 5BU.
The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established in-house procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer, we will advise you in writing and confirm our revised response date.
If you remain dissatisfied with the result of the internal investigation, please contact Mrs Natalie Williams (Director) at Imperial Buildings, 20-22 Bull Ring, Northwich, Cheshire, CW9 5BU who will review the complaint and a formal written outcome of the review will be sent to you within 14 days.
Following the conclusion of the in-house review of the complaint, should you wish to take the matter further, you can refer the complaint to the Ombudsman Services. You are able to register your complaint online at www.ombudsman-services.org or in writing to Ombudsman Services: Property, PO Box 1021, Warrington, Cheshire WA4 9FE.
If you wish to register a complaint with regard to Insurance Services provided by Temples (Nantwich) Limited, you should contact Arthur J Gallagher, Metro House, Northgate, Chichester PO19 1BE. If you cannot settle your complaint with Arthur J Gallagher, you may be entitled to refer it to The Financial Ombudsman Service.
Last updated at 2:41 PM 08/07/2016 by allAgents

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