• claim your profile
    Julie Mountford
  • Steve Kitchen
    Steve Kitchen
  • Richard Styles
    Richard Styles
  • Natalie Williams
    Natalie Williams
  • Felicity Bain
    Felicity Bain
  • Nicola Buckley
    Nicola Buckley
  • Joanna Prescott
    Joanna Prescott
  • Emma Rielly
    Emma Rielly
  • Becca Shannon
    Becca Shannon
  • James Norrie
    James Norrie
  • claim your profile
    Liz Walker
  • upload your photo
    Jemma Cowden
  • Simon Jones
    Simon Jones
  • claim your profile
    Kevin Swire
  • Alistair Corr
    Alistair Corr
  • Andrew Spence
    Andrew Spence
  • Daniel Griffiths
    Daniel Griffiths
  • Gary Williams
    Gary Williams
  • upload your photo
    Tony Snead
  • upload your photo
    Sammii Moores
  • upload your photo
    Verity Berresford
No description available.
Mar 10,2017
Minithumbup
By:
Mar 10,2017
0 people found
this helpful
I have found all Members of staff to be courteous and prompt in dealing with matters. They are efficient and helpful. I have had no problems at all with any of the staff....
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes
Mar 10,2017
Minithumbup
By:
Mar 10,2017
0 people found
this helpful
I had a problem with my bank not cancelling my standing order on a rental property that I had with Temples. Once I got the banks error sorted, contacted Temples and Gary was very quick to respond, follow up and keep me up to date on the status of my payment. All the money is in my account again. Very quick and efficient service....
read full review
Was this helpful? Yes
Mar 09,2017
Minithumbup
By:
Mar 09,2017
0 people found
this helpful
I have dealt with Temples for the last 4 years mainly with Emma and Daniel but all the staff are very professional and helpful !...
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes
Mar 08,2017
Minithumbup
By:
Mar 08,2017
0 people found
this helpful
Due to unforeseen circumstances, my family and I had to leave our property st short notice. We had only moved in six months previously and to move again in such a short timescale was traumatic to say the least. Or should I say it should have been and would have been if not for Steve and the team at Temples. I cannot sing there praises highly enough, for the following reasons: 1.I contacted them and explained the situation that we were in, I was rather distressed and they listened, they then t...
read full review
Comment on agent fees
Fees were average
Was this helpful? Yes
Mar 06,2017
Minithumbup
By:
Mar 06,2017
0 people found
this helpful
Always a fast responding to my enquiry's. And found and moved into my new property with in two weeks. Highly recommended if you are looking for a rental property....
read full review
Comment on agent fees
Fees are right for the work they put in.
Was this helpful? Yes
Mar 06,2017
Minithumbup
By:
Mar 06,2017
0 people found
this helpful
Fantastic team, professional but personable, always willing to go the extra mile. Couldn't recommend Temples more for renting! Sammi was honest and down to earth, which made our decision much easier....
read full review
Was this helpful? Yes
Mar 03,2017
Minithumbup
By:
Mar 03,2017
1 people found
this helpful
During my property re-mortgage I needed to have the Temples tenancy agreement with the tenant amended fairly urgently. I instructed Temples to act, and its staff carried this out professionally and without delay. The amended tenancy agreement has now been completed....
read full review
Comment on agent fees
The agents fees are competitive.
Was this helpful? Yes
Mar 01,2017
Minithumbup
By:
Mar 01,2017
0 people found
this helpful
These girls are highly professional in all aspects of there profession. The service I have received is first class. There advise in some matters is invaluable and I constantly feel like a valued customer and so do my tenants. I have been a customer for many years and there standards have only got higher. First class agents who will endeavour to keep the temples name in the highest esteem for years to come....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Feb 24,2017
Minithumbup
By:
Feb 24,2017
0 people found
this helpful
Excellent service from Steve and his team at Temples. This was our first buy to let property and from our very first meeting with Steve, we were really impressed with his advice and help. Steve knows his business inside out and we appreciated the fact that he took the time to go through every aspect of letting a property from both a landlord's and tenant's point of view. He was happy to spend the time to find out exactly what we wanted/needed and explained all the options that were available ...
read full review
Comment on agent fees
We are using the Temples Privilege service and find that the fees are reasonable.
Was this helpful? Yes
Feb 17,2017
Minithumbup
By:
Feb 17,2017
0 people found
this helpful
Professional, organised, efficient, reliable, trustworthy. We confidently leave the property in their hands to manage on our behalf and we don't have to worry about a thing....
read full review
Comment on agent fees
Average
Was this helpful? Yes
By: Richard Styles
Feb 17, 2017
View all comments (1)
Thank you for your kind words. I am glad our service has exceeded your expectations as we aim to do this on a daily basis. ...
Feb 14,2017
Minithumbup
By:
Feb 14,2017
0 people found
this helpful
Sammii and Liz were an absolute delight to deal with, very professional and made the whole process so easy for me. I would strongly recommend this agent due to the efficient service I was provided with. Thank you once again....
read full review
Was this helpful? Yes
Feb 13,2017
Minithumbup
By:
Feb 13,2017
0 people found
this helpful
After a very disappointing start to our letting journey in Nantwich, verity saved the day and went the extra mile to help secure a flat for my daughter within the timescale that we required. I would certainly recommend verity, she was polite, professional and caring, which stood out within Temples....
read full review
Was this helpful? Yes
Feb 07,2017
Minithumbup
By:
Feb 07,2017
0 people found
this helpful
Very helpful, throughout thank-you Only criticism would be that we initially had to call a few times to check progress. Once sorted the agency were very attentive and the new tenancy layout is very useful....
read full review
Was this helpful? Yes
Feb 03,2017
Minithumbdown
By:
Feb 03,2017
0 people found
this helpful
Very expensive process as a prospective tenant which is likely to put a lot of tenants off. Huge amount of paperwork for the tenant which is frankly unnecessary and appears to be make-work to generate fees. Unfortunately this is not in the interest of the landlord or the tenant. Having paid all these fees, the agent does not even come out to the property for handover to the tenant leaving both tenant and landlord at risk of claims for damage. A very basic step to leave out considering all the p...
read full review
Was this helpful? Yes
By: Natalie Williams (Director)
Feb 13, 2017
View all comments (1)
Thank you for your comments. I'm sorry to hear that you weren't happy with the fee or level of background checks that we carry out on prospective tenants. I understand that the referencing process can seem quite daunting, but it is necessary to reduce the risk to our landlords of entering into a tenancy with a tenant who may not be able to afford the rent or look after the property. The detail that we go into is the reason why we have 0-1% rent arrears at any time in our management book. Our ...
Feb 02,2017
Minithumbup
By:
Feb 02,2017
0 people found
this helpful
I've just moved in today and Verity Beresford has been great help throughout the process. Verity did everything she could to fit my needs and helped me find what I was looking for with a wide variety of options. She answered every one of my questions with a response that left me feeling confident in my choice of new home, and will continue to be the person I speak to if I need anything in the future because I know the questions will be answered properly and clearly with knowledge that a lot of c...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Feb 01,2017
Minithumbup
By:
Feb 01,2017
0 people found
this helpful
I have used Temples as my letting agent for 2 years and they have been professional in every way and shown a personal care for my rental property in which I have really appreciated. Thank you...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Feb 01,2017
Minithumbup
By:
Feb 01,2017
0 people found
this helpful
Just a quick note to acknowledge all your help with our High Street Weaverham property over the last 8 years. Really appreciate the effort and professionalism your team have provided in finding the right people as tenants. You have provided a solid reliable service over this time - thank you....
read full review
Comment on agent fees
good
Was this helpful? Yes
Jan 26,2017
Minithumbup
By:
Jan 26,2017
0 people found
this helpful
Sammii was very helpful and patient, even going the extra mile to download a compass map on her phone so we could determine which direction the windows faced. Nothing was too much trouble for her, and she remained pleasant and courteous throughout displaying excellent people skills....
read full review
Comment on agent fees
N/A
Was this helpful? Yes
Jan 24,2017
Minithumbup
By:
Jan 24,2017
0 people found
this helpful
I would highly recommend Temples to anyone looking to rent a property. Their service and professionalism is second to none. I was kept updated at every key stage of the Application process, Emma and Richard exceeded all expectations. The application process took 8 days in all....
read full review
Comment on agent fees
Agent Fees are fair and justifiable given the level service received.
Was this helpful? Yes
Jan 04,2017
Minithumbup
By:
Jan 04,2017
0 people found
this helpful
Very kind and helpful staff, would recommend to anyone else wanting to let from this company it's been a pleasure dealing with you....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Dec 20,2016
Minithumbup
By:
Dec 20,2016
0 people found
this helpful
Excellent service received from Richard regarding a small maintenance issue with our property. Richard's professional advice and guidance was invaluable and allowed us to get the problem fixed within 48 hours. Richard ensured communication between ourselves (as the landlord) and our Tenant was seamless, ensuring both sides were fully aware of progress....
read full review
Was this helpful? Yes
Dec 16,2016
Minithumbup
By:
Dec 16,2016
0 people found
this helpful
Joanna, who is currently assisting me, and all the staff at Temples are always helpful and efficient. I have no coplaints at all and would highly recommend Temples agency....
read full review
Comment on agent fees
Fees are commensurate with other agents, no complaints, good value for money.
Was this helpful? Yes
Dec 12,2016
Minithumbup
By:
Dec 12,2016
0 people found
this helpful
I have been a client landlord since the Northwich temples opened. Through out the years I have dealt with most of the staff and when a new member has joined the team they have impressed with their service. The ethos of Temples is passed on. Having been involved with managing agents over decades and up and down the country I wholeheartedly recommend them as one of the best....
read full review
Comment on agent fees
Fees are competitive.
Was this helpful? Yes
Dec 02,2016
Minithumbup
By:
Dec 02,2016
0 people found
this helpful
Always professional, efficient and knowledgable. Have now been using Temples for nearly ten years and the service has always been fantastic. Really good team. Thank you....
read full review
Comment on agent fees
In line with competitors although represents greater value given quality of service.
Was this helpful? Yes
By: Richard Styles
Dec 02, 2016
View all comments (1)
Thank you for your kind words. I am glad we are able to offer the service you expect and manage your expectations. ...
Nov 29,2016
Minithumbup
By:
Nov 29,2016
0 people found
this helpful
Great service from everyone I've spoken to at Temples in Northwich. Everyone was lovely, friendly and wanted to help me. Richard and Alistair were particularly helpful with some rather delicate matters....
read full review
Comment on agent fees
The tenancy renewal was a little frustrating, but can't complain really on the fees in general.
Was this helpful? Yes
By: Richard Styles
Nov 29, 2016
View all comments (1)
Thank you so much. I am glad we were able to help during this time. ...
Nov 23,2016
Minithumbup
By:
Nov 23,2016
0 people found
this helpful
Very friendly and knowledgeable. Took me through the letting process making it very straightforward. A professional service and I can't recommend highly enough....
read full review
Comment on agent fees
Competitive fees
Was this helpful? Yes
Nov 20,2016
Minithumbup
By:
Nov 20,2016
0 people found
this helpful
Felicity was always professional, efficient and courteous in all our dealings. If she wasn't immediately available my call was always returned promptly....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Felicity
Nov 21, 2016
View all comments (1)
Thank you for your kind words Gill. Best Regards Felicity. ...
Nov 17,2016
Minithumbup
By:
Nov 17,2016
0 people found
this helpful
I rented a property through Temples and had the pleasure of meeting Becca and Daniel on several occasions. They were always courteous, professional and friendly. Many thanks to them both....
read full review
Was this helpful? Yes
Nov 10,2016
Minithumbup
By:
Nov 10,2016
0 people found
this helpful
Emma has been brilliant to work with and made everything stress free. An asset to your company. Thank you Emma!...
read full review
Was this helpful? Yes
By: Emma Rielly
Nov 28, 2016
View all comments (1)
Hi Andy, thank you for taking the time to review us and for your kind words. Best Regards, Emma. ...
Nov 07,2016
Minithumbup
By:
Nov 07,2016
1 people found
this helpful
I have dealt with Temples for several years now and have always found their service professional, prompt and excellent. Most recently, whilst I was on holiday, Alistair and Emma managed a check out, necessary repairs and check in at one of my properties, all in less than a week. What's more, I left for my holiday entirely comfortable that everything would be done better than if I was arranging it myself. Thank you to the whole team, once again....
read full review
Comment on agent fees
Good value for money
Was this helpful? Yes
By: Alistair Corr
Nov 26, 2016
View all comments (1)
Thank you for your kind words Eva, as always its a pleasure to be of help. ...

NALS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
103 0 57 7 1 0 0 0 8 1

Job vacancies

Please see a list of jobs available

Agent Fees

Agency Services



Let Fee (% of first month's rent)

Full Management 50%+VAT (min ยฃ360)

Rent Collection 50%+VAT (min ยฃ360)

Let Only 75%+VAT (min ยฃ480)



Monthly Fee

(% of each monthโ€™s rent)

Full Management 12.5%+VAT

Rent Collection 8.5%+VAT

Let Only N/A



Other Charges

Deposit registration with Tenancy Deposit Scheme ยฃ24 with Full Management service

ยฃ36 with Rent Collection & Let Only services

Overseas Landlords with no NRL1 Cert 2.5%+VAT of monthly rent

Property repossessed (requiring relocation of Tenant) 1 monthโ€™s rent

Sale of the Premises 1%+VAT of the sale price

Tenancy renewal fee

ยฃ60 with Full Full Management service

ยฃ80 with Rent Collection & Let Only services





Withdrawal of property after Tenant has been accepted ยฃ300



Charges for Outsourced Services

Energy Performance Certificate ยฃ85

Landlord Gas Safety Certificate ยฃ69.50

Landlord Gas Safety Certificate plus Boiler Service ยฃ99.50

Periodic Inspection (Electrical Safety Check) ยฃ130

Portable Appliance Testing (Electrical Safety Check) ยฃ65



Inventories & Checkouts

(Included with Full Management)ย ย ย ย ย 1 Bed ย ย ย ย ย ย ย 2 Bed ย ย ย ย ย ย ย 3 Bed ย ย ย ย ย ย ย  4 Bedย ย ย ย ย ย ย 5 Bed

ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย UFย ย ย ย FFย ย ย ย UFย ย ย ย FFย ย ย ย UFย ย ย ย FFย ย ย ย  UFย ย ย ย FFย ย ย ย UFย ย ย ย FF

New Inventoryย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ยฃ83ย ย ย ยฃ95ย ย ย ยฃ95ย ยฃ107ย ยฃ107ย ยฃ119ย ยฃ119ย ยฃ131ย ยฃ131ย ยฃ143

Checkout Report Onlyย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ยฃ83ย ย ยฃ65ย ย ย ย ยฃ77ย ย ย ยฃ77ย ย ย ยฃ89 ยฃ89 ยฃ101 ยฃ101 ยฃ113 ยฃ113 ยฃ120

Checkout & Inventory Update ยฃ83 ยฃ95 ยฃ95 ยฃ107 ยฃ107 ยฃ119 ยฃ119 ยฃ131 ยฃ131 ยฃ143
Last updated at 2:41 PM 08/07/2016 by allAgents

Complaints Procedure

Temples aims to provide the highest standards of service to all Landlords and Tenants, but if you believe you have a grievance, please write in the first instance to Miss Nicola Buckley (General Manager) at Imperial Buildings, 20-22 Bull Ring, Northwich, Cheshire, CW9 5BU.
The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established in-house procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer, we will advise you in writing and confirm our revised response date.
If you remain dissatisfied with the result of the internal investigation, please contact Mrs Natalie Williams (Director) at Imperial Buildings, 20-22 Bull Ring, Northwich, Cheshire, CW9 5BU who will review the complaint and a formal written outcome of the review will be sent to you within 14 days.
Following the conclusion of the in-house review of the complaint, should you wish to take the matter further, you can refer the complaint to the Ombudsman Services. You are able to register your complaint online at www.ombudsman-services.org or in writing to Ombudsman Services: Property, PO Box 1021, Warrington, Cheshire WA4 9FE.
If you wish to register a complaint with regard to Insurance Services provided by Temples (Nantwich) Limited, you should contact Arthur J Gallagher, Metro House, Northgate, Chichester PO19 1BE. If you cannot settle your complaint with Arthur J Gallagher, you may be entitled to refer it to The Financial Ombudsman Service.
Last updated at 2:41 PM 08/07/2016 by allAgents

Firm rankings



Chester
68 Lower Bridge Street, Chester CH1 1RU
(15)
Crewe
135 Nantwich Road, Crewe CW2 6DF
(1)
Nantwich
4 High Street, Nantwich CW5 5AR
(49)
show all branches (4)
Northwich
Imperial Buildings, 20-22 Bull Ring, High Street, Northwich CW9 5BU
(112)

Find the Best Agent to
Buy, Sell or Rent Property




.