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Website not available Properties for sale
Properties for rent
Dec 04,2017
Minithumbup
Nicola Buckley
Emma Rielly
By: 'Helen'
Dec 04,2017
0 people found
this helpful
Once again a fantastic service by Temples. As always very professional, you have provided us with some fantastic tenants and as a lanlord your efficient service is invaluable to us. You take all the stress out of renting. Couldn't be happier....thank you!...
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Comment on agent fees
Very fair
Was this helpful? Yes
By: Nicola Buckley
Dec 05, 2017
View all comments (1)
Thank you very much for your lovely review Helen! Best Regards, Nicola Buckley - General Manager ...
Nov 14,2017
Minithumbup
By: 'Aine'
Nov 14,2017
0 people found
this helpful
I have rented with numerous agents throughout the years, (including Passion 4 Property in Chester which should be avoided!!) all over the world, and Temples have by far stood out. Simon Jones and team went above and beyond expectations throughout the entire tenancy - from beginning right through to the end. They were quick to organise the lease, quick to respond to any issues we had and were MORE than happy to help me when, for work reasons, I had to relocate and find a tenant to replace me in ...
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Comment on agent fees
Normal
Was this helpful? Yes
Nov 14,2017
Minithumbup
David Mason
Nicola Buckley
By: 'John Fielding'
Nov 14,2017
0 people found
this helpful
David & Nicola resolved a couple of maintenance issues via a Handyman called Jez who was extremely efficient, responsive and polite. Really happy with the service provided from end to end....
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Was this helpful? Yes
Nov 07,2017
Minithumbup
David Mason
By: 'Julie'
Nov 07,2017
0 people found
this helpful
We have had some queries recently at a property which Temples Lettings manage for us. The queries have been dealt with promptly & politely & problems resolved....
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Was this helpful? Yes
By: David
Nov 08, 2017
View all comments (1)
Thank you kindly. ...
Nov 02,2017
Minithumbup
Emma Rielly
Felicity Bain
By: 'Harry'
Nov 02,2017
0 people found
this helpful
Because of Temples, the acquisition of a new tenant for a property happened quickly and smoothly, as usual. From past experience, I have come to expect nothing less from them! Thank you Temples....
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Comment on agent fees
Fees are reasonable and good value for the results.
Was this helpful? Yes
Oct 31,2017
Minithumbup
Felicity Bain
Emma Rielly
By: 'Happy landlords'
Oct 31,2017
0 people found
this helpful
All our dealings with Temples staff have been positive. The whole team has a welcoming & professional attitude. Felicity & Emma have been particularly helpful, always happy to explain & advise and have dealt with the set up of our tenancy in a very efficient manner. Living abroad it is important to us to have good ongoing communication & we feel confident that our apartment is in good hands. Thanks!...
read full review
Comment on agent fees
Reasonable for the amount of work involved.
Was this helpful? Yes
Oct 25,2017
Minithumbup
Steve Kitchen
By: 'Nantwich Landlord'
Oct 25,2017
0 people found
this helpful
Have used Temples for a number of years. I have just changed Tenants and used Temples Lettings in Nantwich. They also manage the property on my behalf. The service is always friendly, helpful and professional. They have been able to achieve a higher rent and for a longer let period. Would strongly recommend....
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Comment on agent fees
Good. Using their 'PRIVILEGE' contract.
Was this helpful? Yes
Oct 11,2017
Minithumbup
Becca Shannon
Emma Rielly
By: 'Chris Dawson'
Oct 11,2017
0 people found
this helpful
Staff are always contactable, always give good clear advice and feedback. Have managed my property well for a number of years....
read full review
Comment on agent fees
Good Fees. And the repair fees through their handymen are also seemingly very good. I would however question if their fully managed service is full managed as there seems to be a lot of extras.
Was this helpful? Yes
Oct 03,2017
Minithumbup
Nicola Buckley
James Norrie
By: 'Lievesleys'
Oct 03,2017
1 people found
this helpful
All staff are always polite & helpful. They sort out any problems that occur efficiently. We are very happy with their management....
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Was this helpful? Yes
Oct 02,2017
Minithumbup
Nicola Buckley
Alistair Corr
By: 'Trevor poole'
Oct 02,2017
1 people found
this helpful
Outstanding service, minimum issues First class service always kept up to date on all aspects and always given positive and honest guidance on repairs and tenants I have only had temples as my management team and never had to visit my properties. I'm positive our partnership will remain for many years. First class service it's fair to say and all staff are equally professional...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Aug 22,2017
Minithumbup
Richard Styles
Felicity Bain
By: 'Brian'
Aug 22,2017
0 people found
this helpful
Having rented via Temples for the past 7 years, I have found continued excellence in property management, particularly from Richard Styles, now sadly moved on. I have now sold my house & in respect of selling, was a little disappointed with lack of feedback following during the process twix offer and eventual sale. However overall with a seven year relationship, Temples have been good....
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Comment on agent fees
Good value
Was this helpful? Yes
Aug 17,2017
Minithumbup
Kevin Swire
Tony Snead
By: 'B Jones'
Aug 17,2017
0 people found
this helpful
Over the last 7 years Temples has provided an extremely professional service and has always gone above and beyond when circumstances have required. Like most landlords, happily the majority of tenants have been very good, however as always you get one or two who can prove to be difficult. Temples always acted in a professional manner intermediating between myself and the tenant to ensure swift resolution of any issues for both parties....
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Comment on agent fees
I found fees to be fair and competitive.
Was this helpful? Yes
Aug 07,2017
Minithumbup
Natalie Williams
By: 'Darren'
Aug 07,2017
1 people found
this helpful
Natalie is always prompt in her work and is always ready to help in any way she can. The mediation between Landlord and tenant is also excellent. Thanks...
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Comment on agent fees
Good
Was this helpful? Yes
Jul 14,2017
Minithumbup
Simon Jones
Simon Jones
By: 'Camelia'
Jul 14,2017
0 people found
this helpful
Working with Simon it was a great experience from day 1 when I viewed the property. This was the first time that renting and moving was an easy and all I had to think was to bring my luggage and settle in and just feel home. Simon is very professional and always taking the extra mile to help the tenants. I lived in another country for some months and Simon always helped me during this time, keeping me informed on the property and ensuring everything was fine. I knew that he would help with ever...
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Was this helpful? Yes
Jul 11,2017
Minithumbup
By: 'Eva Ross'
Jul 11,2017
0 people found
this helpful
I have been a customer of Temples at Northwich for five years, they look after several rental properties for me. Their service is consistently excellent and professional, I can rely on them to do everything in a timely manner, be abreast of all legal developments, maintaining a good knowledge of any maintenance issues and keeping a very good relationship with our tenants from marketing stage to the end of a tenancy - this is always brilliantly managed and any issues fully communicated, preservi...
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Comment on agent fees
Good value for money.
Was this helpful? Yes
Jul 11,2017
Minithumbup
Natalie Williams
By: 'Harry M'
Jul 11,2017
0 people found
this helpful
I have used Temples agency for several years now, and have received excellent, friendly and efficient service from all staff members that I have dealt with. I would recommend without hesitation....
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Comment on agent fees
Fees very reasonable for excellent service
Was this helpful? Yes
Jul 11,2017
Minithumbup
Alistair Corr
James Norrie
By: 'Miss Slater'
Jul 11,2017
0 people found
this helpful
I have been a tenant through Temples for nearly a year now. I have only ever received exceptional customer service and a very efficient and prompt service to any of my queries or concerns. I would definitely recommend their agent....
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Was this helpful? Yes
By: alistair
Jul 12, 2017
View all comments (1)
Thank you very much for your comments Miss Slater they are greatly appreciated by the team! ...
Jun 27,2017
Minithumbup
Richard Styles
Emma Rielly
By: 'Gordon T'
Jun 27,2017
0 people found
this helpful
All the team at Temples are excellent and offer a truly outstanding service from start to finish. A special mention for Richard who has a very calm and positive approach in dealing with any property issues that a landlord may face. Also a mention to Emma who is extremely helpful and professional in her dealings between tenants and landlords. I would highly recommend this company above all other letting agents....
read full review
Comment on agent fees
Very competitive fees
Was this helpful? Yes
By: Richard Styles
Jun 27, 2017
View all comments (1)
Thank you for your kind words. I am pleased that our usual customer service has exceeded your expectations. ...
Jun 24,2017
Minithumbup
Scott Williams
By: 'J Grundy'
Jun 24,2017
0 people found
this helpful
The staff at Temples including Scott Willams who managed my letting and was particularly supportive and communicative during my search for a tenant, have displayed an efficient, professional and personable level of service, which regardless of the industry is always appreciated but not always forthcoming. Taking time to proactively communicate with me on feeding back and assessing prospective tenants in a bid to find the right individuals was a process which engendered a sense of being a team w...
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Comment on agent fees
Fees were fair and value for money given the level of service provided.
Was this helpful? Yes
Jun 23,2017
Minithumbup
Emma Rielly
Becca Shannon
By: 'Fergus Rushe'
Jun 23,2017
0 people found
this helpful
I have had a rented property for over 2 years, with the initial letting through Bridgfords. Felicity rang me a few times generally close to tenancy renewal times to check if I wanted to consider Temples. When the notice of termination from the tenants came, I thought let's contact Felicity. I must say Temples, Felicity, Emma and Becca have all provided an excellent service right up to the day of tenancy renewal. I am very pleased at the speed to achieve the goal and regular contact made by the t...
read full review
Comment on agent fees
More competitive than some other local competitors.
Was this helpful? Yes
By: Becca Shannon
Jun 30, 2017
View all comments (1)
Thank you Fergus for your kind words. I am pleased that our usual customer service has exceeded your expectations. ...
Jun 08,2017
Minithumbup
Emma Rielly
Daniel Griffiths
By: 'Rob'
Jun 08,2017
0 people found
this helpful
Great service from Temples. Daniel showed us round the houses and was friendly and helpful. Emma was professional, helpful and quick to respond to questions we had regarding renting our new home. The whole process with Temples was overall a good experience....
read full review
Comment on agent fees
Pretty much in line with other agents in the area and certainly less than in London (where we previously lived)
Was this helpful? Yes
May 31,2017
Minithumbup
Sammii Moores
By: 'Kian'
May 31,2017
1 people found
this helpful
Sammii was excellent showing us round the properties we wanted to view. Didn't rush us round and let us take our time viewing them....
read full review
Comment on agent fees
Good
Was this helpful? Yes
May 31,2017
Minithumbup
Nicola Buckley
By: 'Bethany Hedley'
May 31,2017
1 people found
this helpful
Lovely employee, re-assured me about everything. Was very friendly and easy to talk to. Very helpful as i'm a first time buyer. Would recommend to anyone...
read full review
Comment on agent fees
The fees were good
Was this helpful? Yes
May 29,2017
Minithumbup
By: 'MarkH'
May 29,2017
0 people found
this helpful
First time letting for me and Temples have been brilliant. Scott was very helpful in showing the properties and answering any questions and Nadine was great at organising the application and move date. Can't fault them, unlike others I had dealings with. Stick with Temples and you can't go far wrong....
read full review
Comment on agent fees
Good, cheaper and more flexible on certain matters than others.
Was this helpful? Yes
May 16,2017
Minithumbup
Felicity Bain
Alistair Corr
By: 'Bubbles'
May 16,2017
0 people found
this helpful
This is a truly exceptional small business. The sheer quality of service is outstanding. From the minute you walk into their fabulous office in Northwich, to every interaction you have with any of their members of staff, you simply feel confident that Temples is the right choice when you need a letting agent. Everything about Temples and their staff appears confident and self-assured, calm, efficient and friendly. After a while you work out it's because they are truly professional and highly...
read full review
Comment on agent fees
The monthly fees are simply "very competitive" compared to other local companies that "try" to offer a lettings service. However, the fees suddenly become "exceptionally good value" when you consider the exceptional overall level of service provided, both to tenants and landlords.
Was this helpful? Yes
May 12,2017
Minithumbup
By: 'Rich Jones'
May 12,2017
0 people found
this helpful
It's rare you get an agency keeping you bang up to date with progress. Today's 'norm' is that you are the one chasing but Temples have been a delight to work with. Thorough, straight talking no nonsense approach and keen to get the right tenant in our property rather than the quickest and easiest. Good to work with you guys....
read full review
Comment on agent fees
No more expensive than other agencies, a fair price with plenty of options to suit.
Was this helpful? Yes
May 04,2017
Minithumbup
Simon Jones
Tony Snead
By: 'Julie Cross'
May 04,2017
1 people found
this helpful
We were very happy with the great service we received. Friendly and professional, Made renting a property for the first time very easy....
read full review
Was this helpful? Yes
May 04,2017
Minithumbup
Kevin Swire
Tony Snead
By: 'Jenkins Family'
May 04,2017
1 people found
this helpful
We have been letting our properties through Temples, Chester branch for over ten years now. They are always available when needed and give an outstanding personal service. They make being a tenant easy for us....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Apr 29,2017
Minithumbup
Simon Jones
By: 'Sharon Gloster'
Apr 29,2017
1 people found
this helpful
I have always found Simon Jones to be cheerful, helpful professional. When I've had reason to go to the office, which is rare, he's always there smiling and I know he can deal with whatever my question is....
read full review
Comment on agent fees
I found the Agent's Fees to be fine and not excessive.
Was this helpful? Yes
Apr 28,2017
Minithumbup
Simon Jones
By: 'Angela'
Apr 28,2017
1 people found
this helpful
All staff extremely helpful without exception. My property has been managed and looked after very well. My choice of using temples was a brilliant decision....
read full review
Comment on agent fees
Very fair for the support that is given
Was this helpful? Yes

NALS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
124 0 77 7 2 0 0 0 10 1

Job vacancies

Please see a list of jobs available

Agent Fees

Agency Services



Let Fee (% of first month's rent)

Full Management 50%+VAT (min Β£360)

Rent Collection 50%+VAT (min Β£360)

Let Only 75%+VAT (min Β£480)



Monthly Fee

(% of each month’s rent)

Full Management 12.5%+VAT

Rent Collection 8.5%+VAT

Let Only N/A



Other Charges

Deposit registration with Tenancy Deposit Scheme Β£24 with Full Management service

Β£36 with Rent Collection & Let Only services

Overseas Landlords with no NRL1 Cert 2.5%+VAT of monthly rent

Property repossessed (requiring relocation of Tenant) 1 month’s rent

Sale of the Premises 1%+VAT of the sale price

Tenancy renewal fee

Β£60 with Full Full Management service

Β£80 with Rent Collection & Let Only services





Withdrawal of property after Tenant has been accepted Β£300



Charges for Outsourced Services

Energy Performance Certificate Β£85

Landlord Gas Safety Certificate Β£69.50

Landlord Gas Safety Certificate plus Boiler Service Β£99.50

Periodic Inspection (Electrical Safety Check) Β£130

Portable Appliance Testing (Electrical Safety Check) Β£65



Inventories & Checkouts

(Included with Full Management)Β Β Β Β Β 1 Bed Β Β Β Β Β Β Β 2 Bed Β Β Β Β Β Β Β 3 Bed Β Β Β Β Β Β Β  4 BedΒ Β Β Β Β Β Β 5 Bed

Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β UFΒ Β Β Β FFΒ Β Β Β UFΒ Β Β Β FFΒ Β Β Β UFΒ Β Β Β FFΒ Β Β Β  UFΒ Β Β Β FFΒ Β Β Β UFΒ Β Β Β FF

New InventoryΒ Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β£83Β Β Β Β£95Β Β Β Β£95Β Β£107Β Β£107Β Β£119Β Β£119Β Β£131Β Β£131Β Β£143

Checkout Report OnlyΒ Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β£83Β Β Β£65Β Β Β Β Β£77Β Β Β Β£77Β Β Β Β£89 Β£89 Β£101 Β£101 Β£113 Β£113 Β£120

Checkout & Inventory Update Β£83 Β£95 Β£95 Β£107 Β£107 Β£119 Β£119 Β£131 Β£131 Β£143
Last updated at 2:41 PM 08/07/2016 by allAgents

Complaints Procedure

Temples aims to provide the highest standards of service to all Landlords and Tenants, but if you believe you have a grievance, please write in the first instance to Miss Nicola Buckley (General Manager) at Imperial Buildings, 20-22 Bull Ring, Northwich, Cheshire, CW9 5BU.
The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established in-house procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer, we will advise you in writing and confirm our revised response date.
If you remain dissatisfied with the result of the internal investigation, please contact Mrs Natalie Williams (Director) at Imperial Buildings, 20-22 Bull Ring, Northwich, Cheshire, CW9 5BU who will review the complaint and a formal written outcome of the review will be sent to you within 14 days.
Following the conclusion of the in-house review of the complaint, should you wish to take the matter further, you can refer the complaint to the Ombudsman Services. You are able to register your complaint online at www.ombudsman-services.org or in writing to Ombudsman Services: Property, PO Box 1021, Warrington, Cheshire WA4 9FE.
If you wish to register a complaint with regard to Insurance Services provided by Temples (Nantwich) Limited, you should contact Arthur J Gallagher, Metro House, Northgate, Chichester PO19 1BE. If you cannot settle your complaint with Arthur J Gallagher, you may be entitled to refer it to The Financial Ombudsman Service.
Last updated at 2:41 PM 08/07/2016 by allAgents

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68 Lower Bridge Street, Chester CH1 1RU
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