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Temples Lettings

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Mar 13,2018
Minithumbup
By: 'Efficient and professional'
Mar 13,2018
0 people found
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Efficient, friendly and professional service both as a rental agent and a sales agent. We would highly recommend them to anyone....
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Comment on agent fees
Fair
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Mar 12,2018
Minithumbup
By: 'Jack'
Mar 12,2018
0 people found
this helpful
Rebecca was very friendly, helpful and efficient in dealing with our issues. She remained in contact throughout the process and kept us informed. Very pleased with how quickly the dishwasher was replaced!...
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Mar 08,2018
Minithumbup
By: 'Mrs R'
Mar 08,2018
0 people found
this helpful
Sammii is lovely and has been really helpful and friendly. She's made the whole move easy for us and we as a family would definitley recommend Temples. Thank you....
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Comment on agent fees
Fees are a little steep but I suppose but inline with other agents.
Was this helpful? Yes
Mar 02,2018
Minithumbup
By: 'Natalie Williams'
Mar 02,2018
0 people found
this helpful
Excellent prompt service nothing is too much trouble spoke to Nalalie and Becs and emailed Katherine Barnett, very friendly and extremely friendly and reassuring cannot rate highly enough Thank you ladies Eileen Clarke 302 Chester Rd Hartford...
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Comment on agent fees
Very very hoid
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Mar 01,2018
Minithumbup
By: 'Peter Jackson'
Mar 01,2018
0 people found
this helpful
I've found the Temples team to be friendly, efficient and totally professional. So far everything has gone well, and we're now embarking on our second tenancy....
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Feb 22,2018
Minithumbup
By: 'Treasurepie'
Feb 22,2018
1 people found
this helpful
Temples has very attentive staff. Never had any problems. They make the whole process stress free. Very friendly professional service....
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Comment on agent fees
I use the fully managed service, which is the most expensive but I feel worth the money.
Was this helpful? Yes
Feb 22,2018
Minithumbup
By: 'Colin heimes'
Feb 22,2018
0 people found
this helpful
Sammi was very professional, and helpful she went out of her way to accommodate my application as I was working in Europe at the time , the apartment was exactly what I wanted when I viewed it ,I would most certainly recommend her to others...
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Feb 19,2018
Minithumbup
By: 'Zoe Conning'
Feb 19,2018
0 people found
this helpful
Cannot fault this letting agent one bit! Great communication, very quick at getting all documentation out and explain fees and the letting process very, very well. Since moving into our property, the company have been excellent with repairs too, dealing with issues quickly and receiving ...
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Comment on agent fees
Very fair agency fees.
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Feb 15,2018
Minithumbup
By: 'Stuart Wilson'
Feb 15,2018
0 people found
this helpful
Very impressed with the speed and efficiency with which David handled this matter. As a Landlord, we are always keen to minimise any disruption to our Tenant when a fault is reported. With David's help, we couldn't have got this small electrical problem ...
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Feb 09,2018
Minithumbup
By: 'Tim Towers'
Feb 09,2018
0 people found
this helpful
The two main members of staff i have dealt with at Temples (David & Emma) have always been so polite and professional. Nothing ever seems too much trouble and the job gets done straight away. Very pleased with the service I have received thank you....
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Jan 24,2018
Minithumbup
By: 'John Connell'
Jan 24,2018
0 people found
this helpful
Emma has been handling my property management since I contracted with Temples, and always with pleasantness and efficiency, focus on detail and ensuring resolution. I always feel she has patience and supports a landlord, as we have so many ongoing matters with letting and need ...
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Comment on agent fees
Good.
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Jan 24,2018
Minithumbup
By: 'Janette'
Jan 24,2018
0 people found
this helpful
David has been very helpful in assisting me with queries over garden maintenance and in liaising with the Landlady to answer my questions, also in referring on an urgent (separate) repair to the relevant person. Both queries have been dealt with swiftly and courteously. Many ...
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Comment on agent fees
I feel the rent is relatively fair for the area however I do feel that the charges for things such as renewing a contract where there is minimum administrative work is a little pricey. I have friends who rent via an agent and some are not charged a fee at all to renew their tenancy under exactly the same conditions.
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Jan 23,2018
Minithumbup
By: 'Palmablue'
Jan 23,2018
0 people found
this helpful
I have been using Temples for over 8 years now. Although I manage my own property I always use them to find me a tenant. I have always found them to be extremely professional, courteous and prompt with any correspondence and I am always kept up ...
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Comment on agent fees
In the main fair and reasonable.
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Jan 19,2018
Minithumbup
By: 'Jo'
Jan 19,2018
0 people found
this helpful
I have used Temples for 10 yrs now so they are a trusted business to me. They provide a professional service and have often gone the extra mile to deliver great service. I wouldn't use any other letting agent in chester and would highly recommend ...
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Comment on agent fees
Good value for money
Was this helpful? Yes
Jan 18,2018
Minithumbup
By: 'Michal P'
Jan 18,2018
1 people found
this helpful
Constantly monitoring our account for new customers whilst maintaining a relationship with existing clients ensuring all parties are happy and legally safe...
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Comment on agent fees
Good and realistic
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Jan 17,2018
Minithumbup
By: 'Gwyn Roberts'
Jan 17,2018
1 people found
this helpful
Always courteous and prompt with any query. I would recommend this team to any prospective buy to let investor who are thinking of investing in the Chester and surrounding area....
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Jan 17,2018
Minithumbup
By: 'Angela'
Jan 17,2018
1 people found
this helpful
All positive comments. I could not rent out my property without the support I get from all staff. Staff always cheerful too....
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Comment on agent fees
Happy with fees
Was this helpful? Yes
Jan 16,2018
Minithumbup
By: 'Breeanna'
Jan 16,2018
0 people found
this helpful
Temples are a fantastic company. From the get go they have nothing but kind and helpful. Always on hand to get things done when needed. Inspections always carried out up to date. Highly recommend to anybody looking for a home...
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Jan 02,2018
Minithumbup
By: 'Gil Martin'
Jan 02,2018
1 people found
this helpful
From our first contact with Temples, the service has been 5 stars. We urgently needed to rent a house after selling our home in Surrey due to time constraints. Temples expedited our application keeping us fully informed at all stages and making the process go smoothly. ...
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Comment on agent fees
The fees seemed fair for the services provided.
Was this helpful? Yes
Jan 02,2018
Minithumbup
By: 'David Brooks'
Jan 02,2018
0 people found
this helpful
Very considerate people who respond in a timely fashion and are highly professional. We would highly recommend them to others....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 04,2017
Minithumbup
By: 'Helen'
Dec 04,2017
0 people found
this helpful
Once again a fantastic service by Temples. As always very professional, you have provided us with some fantastic tenants and as a lanlord your efficient service is invaluable to us. You take all the stress out of renting. Couldn't be happier....thank you!...
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Comment on agent fees
Very fair
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By: Nicola Buckley
Dec 05, 2017
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Thank you very much for your lovely review Helen! Best Regards, Nicola Buckley - General Manager ...
Nov 14,2017
Minithumbup
By: 'Aine'
Nov 14,2017
0 people found
this helpful
I have rented with numerous agents throughout the years, (including Passion 4 Property in Chester which should be avoided!!) all over the world, and Temples have by far stood out. Simon Jones and team went above and beyond expectations throughout the entire tenancy - from beginning ...
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Comment on agent fees
Normal
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Nov 14,2017
Minithumbup
By: 'John Fielding'
Nov 14,2017
0 people found
this helpful
David & Nicola resolved a couple of maintenance issues via a Handyman called Jez who was extremely efficient, responsive and polite. Really happy with the service provided from end to end....
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Nov 07,2017
Minithumbup
By: 'Julie'
Nov 07,2017
0 people found
this helpful
We have had some queries recently at a property which Temples Lettings manage for us. The queries have been dealt with promptly & politely & problems resolved....
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By: David
Nov 08, 2017
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Thank you kindly. ...
Nov 02,2017
Minithumbup
By: 'Harry'
Nov 02,2017
0 people found
this helpful
Because of Temples, the acquisition of a new tenant for a property happened quickly and smoothly, as usual. From past experience, I have come to expect nothing less from them! Thank you Temples....
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Comment on agent fees
Fees are reasonable and good value for the results.
Was this helpful? Yes
Oct 31,2017
Minithumbup
By: 'Happy landlords'
Oct 31,2017
0 people found
this helpful
All our dealings with Temples staff have been positive. The whole team has a welcoming & professional attitude. Felicity & Emma have been particularly helpful, always happy to explain & advise and have dealt with the set up of our tenancy in a very efficient ...
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Comment on agent fees
Reasonable for the amount of work involved.
Was this helpful? Yes
Oct 25,2017
Minithumbup
By: 'Nantwich Landlord'
Oct 25,2017
0 people found
this helpful
Have used Temples for a number of years. I have just changed Tenants and used Temples Lettings in Nantwich. They also manage the property on my behalf. The service is always friendly, helpful and professional. They have been able to achieve a higher rent and ...
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Comment on agent fees
Good. Using their 'PRIVILEGE' contract.
Was this helpful? Yes
Oct 11,2017
Minithumbup
By: 'Chris Dawson'
Oct 11,2017
0 people found
this helpful
Staff are always contactable, always give good clear advice and feedback. Have managed my property well for a number of years....
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Comment on agent fees
Good Fees. And the repair fees through their handymen are also seemingly very good. I would however question if their fully managed service is full managed as there seems to be a lot of extras.
Was this helpful? Yes
Oct 03,2017
Minithumbup
By: 'Lievesleys'
Oct 03,2017
1 people found
this helpful
All staff are always polite & helpful. They sort out any problems that occur efficiently. We are very happy with their management....
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Oct 02,2017
Minithumbup
By: 'Trevor poole'
Oct 02,2017
1 people found
this helpful
Outstanding service, minimum issues First class service always kept up to date on all aspects and always given positive and honest guidance on repairs and tenants I have only had temples as my management team and never had to visit my properties. I'm positive ...
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Comment on agent fees
Good
Was this helpful? Yes

NALS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
133 0 87 7 2 0 0 0 11 1

Agent Fees

Agency Services



Let Fee (% of first month's rent)

Full Management 50%+VAT (min Β£360)

Rent Collection 50%+VAT (min Β£360)

Let Only 75%+VAT (min Β£480)



Monthly Fee

(% of each month’s rent)

Full Management 12.5%+VAT

Rent Collection 8.5%+VAT

Let Only N/A



Other Charges

Deposit registration with Tenancy Deposit Scheme Β£24 with Full Management service

Β£36 with Rent Collection & Let Only services

Overseas Landlords with no NRL1 Cert 2.5%+VAT of monthly rent

Property repossessed (requiring relocation of Tenant) 1 month’s rent

Sale of the Premises 1%+VAT of the sale price

Tenancy renewal fee

Β£60 with Full Full Management service

Β£80 with Rent Collection & Let Only services





Withdrawal of property after Tenant has been accepted Β£300



Charges for Outsourced Services

Energy Performance Certificate Β£85

Landlord Gas Safety Certificate Β£69.50

Landlord Gas Safety Certificate plus Boiler Service Β£99.50

Periodic Inspection (Electrical Safety Check) Β£130

Portable Appliance Testing (Electrical Safety Check) Β£65



Inventories & Checkouts

(Included with Full Management)Β Β Β Β Β 1 Bed Β Β Β Β Β Β Β 2 Bed Β Β Β Β Β Β Β 3 Bed Β Β Β Β Β Β Β  4 BedΒ Β Β Β Β Β Β 5 Bed

Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β UFΒ Β Β Β FFΒ Β Β Β UFΒ Β Β Β FFΒ Β Β Β UFΒ Β Β Β FFΒ Β Β Β  UFΒ Β Β Β FFΒ Β Β Β UFΒ Β Β Β FF

New InventoryΒ Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β£83Β Β Β Β£95Β Β Β Β£95Β Β£107Β Β£107Β Β£119Β Β£119Β Β£131Β Β£131Β Β£143

Checkout Report OnlyΒ Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β£83Β Β Β£65Β Β Β Β Β£77Β Β Β Β£77Β Β Β Β£89 Β£89 Β£101 Β£101 Β£113 Β£113 Β£120

Checkout & Inventory Update Β£83 Β£95 Β£95 Β£107 Β£107 Β£119 Β£119 Β£131 Β£131 Β£143
Last updated at 2:41 PM 08/07/2016 by allAgents

Complaints Procedure

Temples aims to provide the highest standards of service to all Landlords and Tenants, but if you believe you have a grievance, please write in the first instance to Miss Nicola Buckley (General Manager) at Imperial Buildings, 20-22 Bull Ring, Northwich, Cheshire, CW9 5BU.
The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established in-house procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer, we will advise you in writing and confirm our revised response date.
If you remain dissatisfied with the result of the internal investigation, please contact Mrs Natalie Williams (Director) at Imperial Buildings, 20-22 Bull Ring, Northwich, Cheshire, CW9 5BU who will review the complaint and a formal written outcome of the review will be sent to you within 14 days.
Following the conclusion of the in-house review of the complaint, should you wish to take the matter further, you can refer the complaint to the Ombudsman Services. You are able to register your complaint online at www.ombudsman-services.org or in writing to Ombudsman Services: Property, PO Box 1021, Warrington, Cheshire WA4 9FE.
If you wish to register a complaint with regard to Insurance Services provided by Temples (Nantwich) Limited, you should contact Arthur J Gallagher, Metro House, Northgate, Chichester PO19 1BE. If you cannot settle your complaint with Arthur J Gallagher, you may be entitled to refer it to The Financial Ombudsman Service.
Last updated at 2:41 PM 08/07/2016 by allAgents

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Chester
68 Lower Bridge Street, Chester CH1 1RU
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Crewe
135 Nantwich Road, Crewe CW2 6DF
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4 High Street, Nantwich CW5 5AR
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Northwich
Imperial Buildings, 20-22 Bull Ring, High Street, Northwich CW9 5BU
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