Temple Homes Property LTD. is a member of The Property Ombudsman. As part of our service we aim to provide the highest possible care & level of service to all our customers.
As part of maintaining this level of service, it’s important for Temple Homes to make sure your interests are secure and as a result, we have a clear complaints procedure to offer redress for any issues you may have.
Initially, our dedicated complaints manager and director Stephen Mueller will deal with your complaint internally. If following this process we can’t reach an agreed conclusion then any
complaints will be forwarded to The Property Ombudsman.
If you feel you have a complaint that you would like to raise then, please write to us and supply any evidence you think relevant to support your complaint.
Any complaints should be sent to:
Stephen Mueller
The Shop,
22 Picton Street.
Bristol
BS6 5QA
We will always aim to acknowledge your complaint within 1 working day but promise to provide such acknowledgment no more than 3 working days after. The investigative process will then be started following our in-house procedures and will be
formally replied to within 14 days of acknowledgment of your complaint.
If based upon this initial response & investigation you are not satisfied with the outcome or the suggested route forward then please reply so that the Directors of Temple Homes can review your complaint. Please send any responses to:
Directors
The Shop,
22 Picton Street.
Bristol
BS6 5QA
If at this point you wish to refer your complaint to The Property Ombudsman then please follow this link for more information: http://www.tpos.co.uk/make-complaint-lettings.ph
Last updated at 1:46 PM 28/10/2022 by Ellie Smith