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Last updated at 4:48 PM 15/07/2015 by James Anscomb
Our standard agency fee is 35% +VAT of the first month's rent. If a guarantor is required then there is an extra fee of £50+VAT per guarantor required. We try to limit the cost per person to less than £200 with larger groups.
Let Only Service
Our standard charge for a let only service is 60% +VAT of the 1st month's rent
Our standard charge for a full management service is 10%+VAT of the monthly rent.
100% Management PLUS
All the benefits of our standard service but includes free gas certificate, free PAT testing, free EPC, free rent guarantee, free legal cover for evictions and free boiler & heating cover is 14%+VAT of the monthly rent.
Terms & conditions apply for the boiler & heating cover.
Temple Homes Property LTD Complaints Procedure
Last updated at 4:40 PM 15/07/2015 by James Anscomb
Temple Homes Property LTD. is a member of The Property Ombudsman. As part of our service we aim to provide the highest possible care & level of service to all our customers.
As part of maintaining this level of service itâs important for Temple Homes to make sure your interests are secure and as a result we have a clear complaints procedure to offer redress for any issues you may have.
Initially our dedicated complaints manager Mr James Anscomb will deal with your complaint internally. If following this process we canât reach an agreed conclusion then any complaints will be forwarded to the The Property Ombudsman.
If you feel you have a complaint that you would like to raise then, please write to us and supply any evidence you think relevant to support your complaint. Any complaints should be sent to:
77 â 79 Stokes Croft
We will always aim to acknowledge your complaint within 1 working day but promise to provide such acknowledgement no more than 3 working days after.
The investigative process will then be started following our in-house procedures and will be formally replied to within 14 days of acknowledgement of your complaint.
If based upon this initial response & investigation you are not satisfied with the outcome or suggested route forward then please reply so that the Directors of Temple Homes can review your complaint.
Please send any responses to:
77 â 79 Stokes Croft
If at this point you wish to refer your complaint to The Property Ombudsman then please follow this link for more information: http://www.tpos.co.uk/make-complaint-lettings.php
Awards won by Temple Homes Property LTD
Individual Branch Awards