1 Star Review
Jul 03,2017
By: 'Swindon Buyer'
Jul 03,2017
Branch: Swindon, North Swindon District Centre Thamesdown Drive
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: SN25
Branch: Swindon, North Swindon District Centre Thamesdown Drive
Sales (Prospective customer)
Postcode: SN25
0
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DO NOT USE TAYLORS!!!!
As first time buyers we have been treated very poorly. The estate agent who we were dealing with was trying to push us into make offers on properties we weren't very keen on. When we stood our ground and told him we didn't want to offer we were then spoken to like children. Communication was very poor. Customer service doesn't exist either.
Due to our experience with Taylors I can honestly say we will never use them ever and we have made our family and friends aware.
...
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5 Star Review
Jun 30,2017
By: 'Roger'
Jun 30,2017
Branch: Milton Keynes, Unit 14
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: MK7
Branch: Milton Keynes, Unit 14
Sales (as a Vendor)
Postcode: MK7
0
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The staff at Taylors Kingston were excellent. Colin, Rebecca and James were always polite, helpful and gave us instant feed back on any information we needed. The viewings were prompt and gave us no doubt that they were working hard to sell the property . The agreed price was achieved in a fairly short time.
I would whole heartedly recommend them....
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Comment on agent fees
Fair
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1 Star Review
May 25,2017
By: 'Go elsewhere'
May 25,2017
Branch: St Neots, 18 Market Square
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: Pe19
Branch: St Neots, 18 Market Square
Lettings (as a Landlord)
Postcode: Pe19
1
people found
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I would definitely not recommend Taylor's for letting- this is coming from a landlord and my tenant who also said how disappointed she was with their service.
Despite the tenant having told them that she was moving out a month in advance and it being a highly soughy after flat right in town they were unable to organise the viewings despite a lot of interest in the flat, this cost me a months rent as it was empty. After calling 3 times one morning in order to get an update on the progress with no...
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Comment on agent fees
Bad- rip off for the poor service they provided to me and my tenent
1
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1 Star Review
Mar 20,2017
By: 'France90'
Mar 20,2017
Branch: Milton Keynes, 436 Midsummer Boulevard
Services: Lettings (as a Tenant)
Rent PCM: £525
Would you recommend?: No
Postcode: MK1
Branch: Milton Keynes, 436 Midsummer Boulevard
Lettings (as a Tenant)
Rent PCM: £525
Postcode: MK1
2
people found
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Unprofessional!!
At the beginning of our letting they make us pay the fee but they do not respect the conditions.
They give us a damage and univable flat (dirty, mould, stink, moisture smell).
They wasn't helpful whenever we have got issue due to the landlord (who doesn't respect the agreement)
When we move out they do not pay the deposit back, without reason.
We send different e-mail and they still not answer....
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Comment on agent fees
expensive fee for no service
2
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1 Star Review
Feb 18,2017
By: 'Annoyed of London'
Feb 18,2017
Services: Sales (Prospective customer)
Sold price: £140000
Would you recommend?: No
Postcode: Nn8
Sales (Prospective customer)
Sold price: £140000
Postcode: Nn8
5
people found
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Drove 90 miles to view a property that was listed the previous day. Received a phone call en route to say property was "sold"
I had been told there were no other viewings that day, and the property was only publicly listed on rightmove on Wednesday.
When I asked why i would not get the opportunity to attend my scheduled viewing and place a higher offer i was told...
They have accepted an offer from a cash buyer, I pointed out that I was also a cash buyer. Sales negotiator then told...
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Comment on agent fees
Very non transparent fees..
Fixed rate commission apparently.
5
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1 Star Review
Jan 13,2017
By: 'Awful Company'
Jan 13,2017
Branch: Watford, 116 High Street
Services: Lettings (as a Tenant)
Rent PCM: £1250
Would you recommend?: No
Postcode: WD24
Branch: Watford, 116 High Street
Lettings (as a Tenant)
Rent PCM: £1250
Postcode: WD24
5
people found
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This is a warning to both tenants and landlords - stay away!! As a tenant, I paid a lot of fees at the beginning of the tenancy and a very large deposit, nearly 4 thousand pounds. During my tenancy, I was often accused of not paying rent and council tax, despite the fact that I had always paid the rent and the council tax was from before I moved in and the landlords responsibility. Upon moving out, initially the landlord refused to release my deposit, he basically wouldn't correspond and 4 weeks...
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Comment on agent fees
Very large fees, they also try and scam you and say at the end of the tenancy that you didn't pay them.
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1 Star Review
Dec 18,2016
By: 'O'Dell'
Dec 18,2016
Branch: Milton Keynes, 436 Midsummer Boulevard
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: MK6
Branch: Milton Keynes, 436 Midsummer Boulevard
Sales (Prospective customer)
Postcode: MK6
3
people found
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Puzzled. I wanted to look at two properties in MK. The agent came round the properties with me, but knew virtually nothing about the houses. I made an offer on one and the agents response was I think he want more. I received no written response to my offer or the refusal. I then upped my offer (substantially) but have still received no written confirmation or refusal. I've given up now and will look at other agents. There was no request to prove buy identity or to prove I really am a cas...
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1 Star Review
Nov 25,2016
By: 'TylernotTaylorthankgod'
Nov 25,2016
Branch: Milton Keynes, 161-163 Queensway
Services: Sales (as a Vendor)
Sold price: £390000
Would you recommend?: No
Postcode: MK3
Branch: Milton Keynes, 161-163 Queensway
Sales (as a Vendor)
Sold price: £390000
Postcode: MK3
6
people found
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Give a wide berth. Originally got this agent around to look into selling my property. James Guntrip came round with typical haughty agent swagger, promising that with Taylors marketing and offices being in 276 offices in London that they would get my property sold no problem especially if I went ahead with with the £140 professional photos. He seemed to know his stuff and couldn't do more to help us on that initial meeting. That is where the customer service stopped. Once instructed to go ...
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Comment on agent fees
On par due to negotiation 0.75% multi agent
6
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1 Star Review
Nov 16,2016
By: 'Janice lees'
Nov 16,2016
Branch: Quedgeley, Unit 18 Kingsway Local Centre, Thatcham Avenue
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: Hr5
Branch: Quedgeley, Unit 18 Kingsway Local Centre, Thatcham Avenue
Sales (Prospective customer)
Postcode: Hr5
2
people found
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Poor service. Visited this branch as told there was a house for sale we were interested in. When we arrived we were told there was no house but there were other properties instead. Misled. Under handed conduct, totally unprofessional. The so called Manager could not be bothered all he wanted to do was eat, horrible individual with a horrible attitude. Do not even bother with this Company if this is the sort of people they employ. The Company is only as good as its staff?. Well this s a totally ...
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Comment on agent fees
Bad
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1 Star Review
Oct 23,2016
By: 'Disappointed'
Oct 23,2016
Branch: Bristol, 2 Coniston Road
Services: Sales (as a Vendor)
Sold price: £192
Would you recommend?: No
Postcode: bs34
Branch: Bristol, 2 Coniston Road
Sales (as a Vendor)
Sold price: £192
Postcode: bs34
3
people found
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£4500 for absolutely nothing they showed 3 prospective buyers round and as far as im concerned that was all they did!! Left several messages to call me back - nothing. Went to shop several times never anyone there!!! Never rang with info - our estate agents with whom we bought were FAR more superior and they did all the chasing and they couldnt get answers from taylors either. HORRENDOUS EXPERIENCE FROM START TO FINISH!!!!!
Plus countrywide solicitors there sister co were just as bad!!!...
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Comment on agent fees
Way too much for what they did!!!!!!!!!!!!!!!
3
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5 Star Review
Oct 12,2016
By: 'Katy'
Oct 12,2016
Branch: Hemel Hempstead, 19 Marlowes
Services: Lettings (as a Tenant)
Rent PCM: £895
Would you recommend?: Yes
Postcode: HP1
Branch: Hemel Hempstead, 19 Marlowes
Lettings (as a Tenant)
Rent PCM: £895
Postcode: HP1
1
people found
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Very competent, very responsible, very helpful and always ready to help. A true professional. Located solution to any problem.
We are happy that we know Nadya and we recommend it and the
whole office.
I will be happy to work with her in the future.
Thank you Nadya...
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Comment on agent fees
Good
1
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1 Star Review
Oct 05,2016
By: 'Angryseller!'
Oct 05,2016
Branch: Milton Keynes, 161-163 Queensway
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: Mk3
Branch: Milton Keynes, 161-163 Queensway
Sales (as a Vendor)
Postcode: Mk3
1
people found
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Dreadful! Never use them! Lied to our buyers, lied to us! Didn't do anything! Didn't even do the viewings and when they did they were late and we had already done the viewing! We had to sort everything out. Complained and got £100 off, which meant nothing after the stress that they caused us.!...
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1 Star Review
Oct 04,2016
By: 'Gwyneth'
Oct 04,2016
Branch: Cardiff, Unit 13
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: NN11
Branch: Cardiff, Unit 13
Lettings (as a Landlord)
Postcode: NN11
2
people found
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Dishonest and vindictive. Never take your business away from these guys - they will take their revenge. In fact avoid this agent....
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1 Star Review
Sep 30,2016
By: 'User1704'
Sep 30,2016
Branch: Cardiff, International Drive
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CF24
Branch: Cardiff, International Drive
Lettings (as a Tenant)
Postcode: CF24
3
people found
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Horrendous. Never in my life have I encountered such incompetence within a company. They do not answer, never communicate with each other and continually fail to get anything done. Over the past few months, I have had to chase them, only to end up doing the job for them. I'm severely disappointed. Do yourself a favour, go elsewhere....
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Comment on agent fees
Extortionate for what they do.
3
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1 Star Review
Sep 24,2016
By: 'AUNTYC'
Sep 24,2016
Branch: Worcester, 55 Foregate Street
Services: Lettings (as a Tenant)
Rent PCM: £725
Would you recommend?: No
Postcode: wr1
Branch: Worcester, 55 Foregate Street
Lettings (as a Tenant)
Rent PCM: £725
Postcode: wr1
3
people found
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My family member is renting a property through this shambles of a company. They have no co2 detectors, no numbers on the cooker, proud rusty nails on unsafe decking. When they moved in the property was filthy. Carpet has been taken up by previous tenant and not replaced safely. No extractor fan working in the bathroom ( with no windows). There have been repeated requests for these things to be rectified with no action. All in all an appalling service ( can't call it that) from an unprofessional ...
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Comment on agent fees
charged £50 for a guarantor search, which was only a letter from employer!!! Charged tenants cash to remove from the market.
3
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1 Star Review
Sep 23,2016
By: 'Lost all my documents'
Sep 23,2016
Branch: Cardiff, Unit 13
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: CF11
Branch: Cardiff, Unit 13
Lettings (as a Landlord)
Postcode: CF11
2
people found
this helpful
As prospective landlord supplied paperwork for rental which was all lost by Taylor's Mermaid Quay Office. Failed to return calls. Really not interested in solving the problem. Staff obstructive and clearly preventing me from speaking to the manager....
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5 Star Review
Sep 16,2016
By: 'NicolleandMatty'
Sep 16,2016
Branch: Oxford, 2 Market Square
Services: Sales (Prospective customer)
Would you recommend?: Yes
Postcode: HP18
Branch: Oxford, 2 Market Square
Sales (Prospective customer)
Postcode: HP18
0
people found
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I HIGHLY recommend Taylors! Such a personalised service with the focus on quality over commission.
During the process of buying our first home, Taylors were originally only briefly involved. However our conveyancing service teams made too many errors to count. After 7-8months of failures my partner and I came crawling back to Taylors and WOW!
Exceeded all expectations, remembered us after all those months, happy to pick up the pieces of our case- special thanks to Lauren- such a dedicated pro...
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Comment on agent fees
Good
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1 Star Review
Aug 22,2016
By: 'L.T.'
Aug 22,2016
Branch: Swindon, 115-118 Commercial Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SN1
Branch: Swindon, 115-118 Commercial Road
Lettings (as a Tenant)
Postcode: SN1
2
people found
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I have just recently moved into a 2 bedroom flat and it was one my worst experience to date. I was assured prior to me moving in that the place will be thoroughly cleaned and that the master bedroom mattress will be changed. When I did moved in, the place was in a bad shape; there were soiled and filthy linens and pillows on the dirty mattresses., the whole place smelled of burnt cigarette, furniture were not properly arranged and other things as well. To make matters even worse is the fact tha...
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5 Star Review
Aug 18,2016
By: 'Tarnya'
Aug 18,2016
Branch: Brackley, 27 Market Place
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: Nn13
Branch: Brackley, 27 Market Place
Sales (as a Buyer)
Postcode: Nn13
0
people found
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Grant from
Taylors helped us find our dream
Home, grant was always in contact with me keeping me updated and grant went above and beyond chasing the chain so we was all made aware.
Grant is such a lovely happy person who I would recommend very much.
My only regret is using a different estate agents, and not Taylors....
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Comment on agent fees
Fantastic service
0
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1 Star Review
Aug 10,2016
Sue (maintenance office, Bristol)
By: 'Young tenant, dissappointed'
Aug 10,2016
Branch: Cardiff, Unit 13
Services: Lettings (as a Tenant)
Rent PCM: £800
Would you recommend?: No
Postcode: CF24
Branch: Cardiff, Unit 13
Lettings (as a Tenant)
Rent PCM: £800
Postcode: CF24
1
people found
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Extremely disappointed from the word go. Letting the property was a shambles, leading to a series of last-minute paperwork demands and us wondering on the day we were moving, sitting in the van to drive from Scotland to Cardiff, if we would be allowed to move in. No offer of compensation for the hotel we had to stay in as a result of the delay in them giving us this information. Upon arrival, property was in an unfit state, garden untended for years, nails and holes in the walls, cleaning not do...
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What agent could do to change your mind?
Extremely high, possibly to pay for employee gerbil run.
Attached Files
Comment on agent fees
Extremely high, possibly to pay for employee gerbil run.
1
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1 Star Review
Aug 05,2016
By: 'Totally unhappy.'
Aug 05,2016
Branch: Milton Keynes, 161-163 Queensway
Services: Buying agent
Sold price: £300000
Would you recommend?: No
Postcode: MK17
Branch: Milton Keynes, 161-163 Queensway
Buying agent
Sold price: £300000
Postcode: MK17
1
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STAY AWAY. We have been 'purchasing' a property with Taylors for two months now. We didn't receive updates and our phone calls and emails were ignored and unanswered. Today we had to drive over to Bletchley during a lunch break to try and get an update, only to be told that the property had been WITHDRAWN YESTERDAY and we should have 'received an email' but of course that email didn't arrive. They didn't even have the courtesy to call us to let us know that OUR SALE HAD FALLEN THROUGH. Not only ...
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1 Star Review
Aug 03,2016
By: 'Karen'
Aug 03,2016
Branch: Bristol, 74 Regent Street
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: bs4
Branch: Bristol, 74 Regent Street
Sales (Prospective customer)
Postcode: bs4
1
people found
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Incompetent and unprofessional staff. Requested a full copy of the EPC so I could see what work needed to be done. They said they'd send it and didn't. I asked again and they said they couldn't find it. Was promised it again. Had to chase it again and three times in a row they cut me off. When my husband rang and asked not to be cut off surprisingly the phone line was OK. They did finally send it through. After I left work early to attend a. viewing with them they cancelled the viewing. As the o...
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What agent could do to change your mind?
N/A
Attached Files
Comment on agent fees
N/A
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1 Star Review
Aug 01,2016
By: 'Shrujal'
Aug 01,2016
Branch: Hemel Hempstead, 19 Marlowes
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: HP1
Branch: Hemel Hempstead, 19 Marlowes
Lettings (as a Landlord)
Postcode: HP1
1
people found
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Worst ever experience dealing with Taylor's estate agents. I booked my first ever apartment in Hemel Hempstead through them. thinking its a happy days an all will go as expected, but I was wrong. The developer is totally dodgy as an estate agent. initially they had a company which is black listed from the loyds group for mortgage. When I contacted Taylors for an update so that my bank and do a valuation, they advised me that yes, they had change of a company. I went back to the bank and they did...
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What agent could do to change your mind?
utterly bad estate agent
Attached Files
Comment on agent fees
utterly bad estate agent
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5 Star Review
Jun 13,2016
By: 'S Thompson'
Jun 13,2016
Branch: Stevenage, 13 Queensway
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: SG1
Branch: Stevenage, 13 Queensway
Sales (as a Vendor)
Postcode: SG1
0
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What a team at the Stevenage Branch of Taylors. We first met Pete, who talked us through what happens when you sell and buy a home, as we had been in our home for 32 years. His ability to see our anxiety led to a further consultation. Without his ability to read and support us we would probably still be hesitating. Thank you so much Pete. Ellie and her team (including Megan and Helen) were so committed to our needs, sold our home twice, support us when hurdles needed to be overcome and nothing ...
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Comment on agent fees
We were happy with the fees, as the service we got was brilliant.
0
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1 Star Review
May 06,2016
By: 'James'
May 06,2016
Branch: Milton Keynes, 436 Midsummer Boulevard
Services: Lettings (Prospective customer)
Rent PCM: £660
Would you recommend?: No
Postcode: mk6
Branch: Milton Keynes, 436 Midsummer Boulevard
Lettings (Prospective customer)
Rent PCM: £660
Postcode: mk6
1
people found
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I had an appointment for viewing on 5th may 2016. Waitied more than 40 minutes and no letting agents turned up.
Called the office and the receptionist said vague answers.
Highly disappointed and will never reccomend to anyone.
Honest rating 0/10
Regards,
James...
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What agent could do to change your mind?
I do not even recomond to arrange a viewing with this agent.
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Comment on agent fees
I do not even recomond to arrange a viewing with this agent.
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5 Star Review
Apr 20,2016
By: 'Chile'
Apr 20,2016
Branch: Northampton, 38b Main Road
Services: They arranged our mortgage
Would you recommend?: Yes
Postcode: Nn5
Branch: Northampton, 38b Main Road
They arranged our mortgage
Postcode: Nn5
0
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We would like to thank chile from Taylor's in Duston a excellent service and all the hard work he put in to get our mortgage sorted. Could not of asked for a better service, would highly recommend. Thank you so much can't wait to move in now...
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1 Star Review
Mar 24,2016
By: 'E'
Mar 24,2016
Branch: Bristol, 14 North Street
Bedminster
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BS4
Branch: Bristol, 14 North Street
Bedminster
Lettings (as a Tenant)
Postcode: BS4
1
people found
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Appalling service. I was their tenant for eight months. They took money for referencing, but carried out only basic checks which seems that the fees I paid for a phone call and an email were extortionate.
They sent me a letter about the mid tenancy inspection date, I took annual leave to be at home, but no one showed up.
Following the notice to vacate, they organised all day viewings without asking for permission and letting me know. One can only imagine how it felt when I walked in my house ...
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Comment on agent fees
Extortionate given what they did.
1
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5 Star Review
Mar 21,2016
By: 'Sharon Dunn'
Mar 21,2016
Branch: Milton Keynes, 161-163 Queensway
Services: Sales (as a Vendor)
Sold price: £130
Would you recommend?: Yes
Postcode: Mk4
Branch: Milton Keynes, 161-163 Queensway
Sales (as a Vendor)
Sold price: £130
Postcode: Mk4
0
people found
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I would like to thank Hadley and Sam for there great work in selling my house there great guys and always let you know what was going on thanks guys mr and Mrs j Dunn...
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Comment on agent fees
My fees was good
0
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5 Star Review
Feb 29,2016
By: 'Lesley Blackman'
Feb 29,2016
Branch: Olney, 26A Market Place
Services: Sales (as a Vendor)
Sold price: £282500
Would you recommend?: Yes
Postcode: MK46
Branch: Olney, 26A Market Place
Sales (as a Vendor)
Sold price: £282500
Postcode: MK46
0
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Really pleased with the service provided by Taylors in Olney. They conducted all the viewings for me and once I'd accepted an offer Henry kept me updated throughout the whole process. All phone calls were returned when I needed to speak to Henry. I've sold many properties in the past and Taylors have definitely been the best for customer service and communication....
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Comment on agent fees
The fees were very competitive.
0
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1 Star Review
Feb 10,2016
By: 'Hacked off mum'
Feb 10,2016
Branch: Aylesbury, 2 Great Western Street
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: HP19
Branch: Aylesbury, 2 Great Western Street
Sales (as a Vendor)
Postcode: HP19
2
people found
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Beyond pathetic - I went to Taylors since I wanted to buy another house from them & so chose them to sell my house and use their in house mortgage advisors so that I could have a smooth end to end process which was in house and under one roof. They sold my house quite quickly but failed to inform the other branch that they had sold my house, and that I should pay my deposit. Lost that house. Conveyancing has been so slow that I have lost another house. The branch I was going to buy from keep...
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Comment on agent fees
Ridiculously expensive for doing sweet bugger all
2
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