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Jul 31,2017
Minithumbdown
By: 'NEVER USE THIS LOT'
Jul 31,2017
0 people found
this helpful
Absolutely shocking service - was told a few times they were poor but because they are local o thought I would give them a go - wow how wrong was I !! Arranged for them to come and value my property and they just didn't turn up - rang them emailed them and still a week later not had an apology - total waste of my time and absolutely disgusting that they can't even reply never mind apologise - what a waste of space this lot are and no wonder they have a shocking reputation....
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Mar 17,2017
Minithumbdown
By: 'Customer'
Mar 17,2017
2 people found
this helpful
Worst service, never use. We are buyers. And had found property which interested us, it was on market for 3 months. So we arranged viewing. Viewing was with vendor. We decided to make offer, Offer was declined, so we increased offer, again declined, we asked what seller will consider, been told for specific amount which we offered, and suddenly this property had 3 offers from different people in just 4 hours (it was happening in one day), all offers was more higher then even vendor asked. So we...
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Jan 25,2016
Minithumbdown
By: 'Jennifer'
Jan 25,2016
0 people found
this helpful
From the outset Taylor and Wood have provided a very poor service. On many occasions when I have visited the estate agents to obtain an update, the paper folder could not be found and only after an extensive search around the office was the folder traced. They do not provide regular updates, in contrast to other agents, of any interest shown in the property. I have been obliged to call the agent for updates on any possible interest on the property. It also became apparent that logs are not been ...
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What agent could do to change your mind?
Although I paid the fee upfront at a reduced rate, given the poor service and the failure of the agent to make any attempt to sell the property, as stated above it is a complete waste of time and money.
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Comment on agent fees
Although I paid the fee upfront at a reduced rate, given the poor service and the failure of the agent to make any attempt to sell the property, as stated above it is a complete waste of time and money.
Was this helpful? Yes
By: Claire
Feb 22, 2016
View all comments (2)
This matter has now been resolved. We do not take any criticism lightly and have discussed the comments raised with the client direct. We mutually agreed that it would be in the best interests of all concerned to remove Jennifer's property from the market immediately. We are disappointed to hear that although Jennifer received regular up-dates she was unhappy with our service. May we take this opportunity to wish Jennifer and her next estate agent every success with the sale of her property. ...
Oct 18,2014
Minithumbdown
By: 'Unhappy Landlord'
Oct 18,2014
0 people found
this helpful
Have had very poor service as a landlord. Do not return calls, fail to carry out tasks within agreed timescales. Failed to renew tenancy agreement on time, then signed tenant up at the wrong amount. Still waiting for them to resolve the issue after 1 month....
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What agent could do to change your mind?
Be more pro-active with tenants, remember that it is the landlords that pay you the fees, sort things out quickly when you make mistakes
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Feb 28,2014
Minithumbdown
By: 'DISGUSTED'
Feb 28,2014
0 people found
this helpful
Will never use again-ever-awful experience of staff and company regarding urgent repairs. Never call back/lost files/always out of office/not in today - keep you waiting 2 weeks at a time before they even bother to call you back and then deny all knowledge of previous calls-!!!!! They just can\'t be botheredtotally unprofessional company - disgusted. Gave up property and with a much more caring professional lettings agent and whom look after their tenants-!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!...
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What agent could do to change your mind?
NEVER USE AGAIN
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Dec 14,2013
Minithumbdown
By: 'Kat & Robert'
Dec 14,2013
2 people found
this helpful
My partner and had made arrangement with this company to move a property in Mottram. We arrived at the property just before the agreed time, however the agent turned up 20 minutes late. This representative of Taylor and Wood did not apologise, nor did he introduce himself. We proceeded to look round the property and had a few simple and routine questions we would\'ve liked to ask such as the parking available. He said \'you only get one parking space so it\'s tough if you have two cars\'. The ag...
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What agent could do to change your mind?
. Introduce themselves . Turn up on time . Answer basic questions . Have information on the property . Do not say you \'hate working weekends\' or ask the customer \'to hurry up\' due to your next appointment.
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Oct 17,2010
Minithumbdown
By: 'Francesca'
Oct 17,2010
2 people found
this helpful
To give this company one star is far too generous. - Never returned any calls - Didnt communicate any potential buyers despite offers being made on property - Lacked professionalism - Out of their depth at times - No paperwork re sale - No written valuation - No real urgency to properly market the property - Constantly having to chase them for information This list could go on.... Personally I would avoid this company like the plague and go to a more reputable company if you wan...
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