• Charlotte Bourne
    Charlotte Bourne
  • Miles Ponder
    Miles Ponder
  • Oscar Prendeville
    Oscar Prendeville
  • Zia Taylor
    Zia Taylor
  • Holly Hinshelwood
    Holly Hinshelwood
  • Glenn Taylor
    Glenn Taylor
  • Georgina Leslie
    Georgina Leslie
  • Rosie Ioannou
    Rosie Ioannou
  • Ben Freeden
    Ben Freeden
Taylor Gibbs are one of the leading residential Sales, Lettings and Property Management agents in North London. Our friendly customer service and local expertise have been essential to our 28 successful years in business.
We cover the following areas: Highgate, Archway, East Finchley, Crouch End, Muswell Hill, Whitehall Park, Belsize Park, Tufnell Park and Dartmouth Park.

33 Highgate High Street
Highgate,London
Greater London
N6 5JT
020 8341 0123

 
www.taylorgibbs.co.uk Properties for sale
Properties for rent
Nov 17,2017
Minithumbup
Charlotte Bourne
By: 'Hannah'
Nov 17,2017
0 people found
this helpful
Charlotte has helped us with two properties now and she has always gone above and beyond to help us! She is professional with a very friendly approach too! Best agent I have ever dealt with by a long stretch!...
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Comment on agent fees
standard
Was this helpful? Yes
Nov 14,2017
Minithumbup
Ben Freeden
By: 'Sam C'
Nov 14,2017
0 people found
this helpful
Ben was extremely helpful and accommodating from the get-go. We had a smooth rental process from viewing to signing the contract which is what everyone wants during what can sometimes be a stressful move! Quick to respond via email or phone- we would recommend using Taylor Gibbs to anyone looking to move or buy in the area. Thanks again!...
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Was this helpful? Yes
Nov 09,2017
Minithumbup
Charlotte Bourne
By: 'Hannah Rosenehim'
Nov 09,2017
0 people found
this helpful
Been working with Taylor Gibbs for 3 years, highly recommend them for all property needs. Local knowledge and customer service is outstanding. Sales/letting team and management team are a pleasure to work with....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 05,2017
Minithumbup
Charlotte Bourne
By: 'Suan'
Oct 05,2017
0 people found
this helpful
After a very quick interview, Charlotte understood very well our renting needs, and found the perfect home a couple with a young child would dream off: perfect location, clean and comfortable flat and with very reasonable budget.....
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Was this helpful? Yes
Sep 15,2017
Minithumbup
Miles Ponder
By: 'J Nicolaou'
Sep 15,2017
0 people found
this helpful
We bought our flat from Taylor Gibbs and also have been renting this out for the past 5 years. We have found both Charlotte and Miles to be very knowledgeable about the local market and also in terms of finding the right tennats for us which we have been very happy with....
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Was this helpful? Yes
Aug 23,2017
Minithumbup
Miles Ponder
Charlotte Bourne
By: 'B'
Aug 23,2017
0 people found
this helpful
Miles and his colleagues were really helpful. Miles was available to help us view the property and worked hard to track down information and documents to make the transaction go smoothly. He is also a really nice guy....
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Was this helpful? Yes
Aug 16,2017
Minithumbup
Miles Ponder
By: 'Peter H'
Aug 16,2017
0 people found
this helpful
We found Miles Ponder very attentive and professional in the sale of a flat in Highgate. He also gave sound advice on value....
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Comment on agent fees
satisfactory
Was this helpful? Yes
Aug 14,2017
Minithumbup
Charlotte Bourne
By: 'MICHIE B'
Aug 14,2017
0 people found
this helpful
Charlotte and the management department have done an excellent job looking after our property and would highly recommend them! They work really hard and get good results....
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Comment on agent fees
Fees are good value for money!
Was this helpful? Yes
Aug 12,2017
Minithumbup
Charlotte Bourne
By: 'R & J'
Aug 12,2017
0 people found
this helpful
We've just completed on the purchase of a flat through Taylor Gibbs. Charlotte was great to deal with throughout. Very contactable on the phone, always quick to reply, and flexible when it came to appointment times. Charlotte went the extra mile on more than one occasion - helping with local referrals and always keeping things moving with solicitors. She is absolutely on it! Thanks for making it all happen, Charlotte....
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Was this helpful? Yes
Aug 12,2017
Minithumbup
Ben Freeden
By: 'Tom Jacobson'
Aug 12,2017
0 people found
this helpful
Ben was very helpful and professional throughout the whole process from initial viewing to moving in and was available at short notice to answer any queries that we had....
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Comment on agent fees
As expected
Was this helpful? Yes
Jun 14,2017
Minithumbup
Charlotte Bourne
By: 'Hannah'
Jun 14,2017
0 people found
this helpful
outstanding service throughout, always updating on the progress of the sale fantastic and friendly team and will definitely use them again in future.Strongly recommend to anyone needing help with a property...
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Comment on agent fees
good
Was this helpful? Yes
Jun 14,2017
Minithumbup
By: 'Nora'
Jun 14,2017
0 people found
this helpful
Really professional, friendly service. Would definitely recommend to friends and family. I dealt with Ben, and would certainly recommend him personally....
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Comment on agent fees
Fees were reasonable
Was this helpful? Yes
Dec 15,2016
Minithumbup
Miles Ponder
By: 'highgate landlord'
Dec 15,2016
0 people found
this helpful
excellent service from miles and charlotte. they were courteous and very proactive in locating the tenant. Overall thoroughly professional from start to finish...
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Was this helpful? Yes
Nov 22,2016
Minithumbup
Charlotte Bourne
By: 'Maritta'
Nov 22,2016
0 people found
this helpful
Charlotte found my dream flat. Her negotiations were honest, very transparent and speedy. Right up to the end and beyond she was there for me and the vendor. She even recommended excellent workmen. It is rare to find an estate agent who cares for customers beyond completion!...
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Comment on agent fees
n/a
Was this helpful? Yes
Apr 05,2016
Minithumbup
Miles Ponder
Oscar Prendeville
By: 'David'
Apr 05,2016
0 people found
this helpful
Miles was extremely responsive to my particular needs and quickly showed me only properties that met my criteria. Miles and Oscar, as well as Charlotte, were always available by phone and email during the process and handled everything very quickly and very professionally!...
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Was this helpful? Yes
Feb 21,2016
Minithumbup
Miles Ponder
Charlotte Bourne
By: 'londonbricks'
Feb 21,2016
0 people found
this helpful
Miles and Charlotte recently sold my flat in North London. Fantastic experience using Taylor Gibbs and very much recommended. Full asking price achieved and under offer to the first viewer! They are both very trustworthy, knowledgeable and impeccable communications throughout. They even went the extra mile and helped me once in my new place getting a plumber around. Thanks again to both of you....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 15,2016
Minithumbup
Miles Ponder
Charlotte Bourne
By: 'Jk'
Feb 15,2016
0 people found
this helpful
Fantastic service- really fast responses and very helpful. Miles and Charlotte made my move very easy and were lovely all the way through the process thanks...
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Was this helpful? Yes
Feb 08,2016
Minithumbup
Oscar Prendeville
Miles Ponder
By: 'The Best in N/ NW London'
Feb 08,2016
0 people found
this helpful
The best real estate agents I've had the pleasure to interact with. Oscar is throughly professional, pleasant and really listens. His responses were almost always prompt and always helpful. Basically to cut a long story short, he showed me a place that fit all my requirements (unlike many others who tend to show you what they want to sell/ rent and it sometimes feels completely at odds with your requirements) and completely understood and was sympathetic to my timelines and multiple queries. In...
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Comment on agent fees
Seemed reasonable
Was this helpful? Yes
Jan 29,2016
Minithumbup
Charlotte Bourne
Holly Hinshelwood
By: 'Caring and personal'
Jan 29,2016
0 people found
this helpful
I have rented properties from Taylor Gibbs for nearly 6 years. I have always found them friendly and approachable, efficient and caring. They get yo know you personally unlike other more commission-driven estate agents....
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Was this helpful? Yes
Jan 18,2016
Minithumbdown
By: 'G.H'
Jan 18,2016
2 people found
this helpful
I have been a client of Taylor Gibbs for several years and considered them to be a more than capable Managing agent however their incompetence was quickly revealed as soon as they were tested by a difficult tenant . Unfortunately, my last two tenants which were introduced by Taylor Gibbs, have been particularly fractious and I have felt unsupported in my struggle with unpaid rent and unattainable demands. Infact , on many occasions I had to advise them on how to address the issues. This was for...
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Was this helpful? Yes
By: Zia Taylor
Jan 27, 2016
View all comments (1)
We do appreciate and take on board any feedback we receive and are sorry to hear you were unsatisfied with our service. When Tenants are sourced for a property, comprehensive checks are carried out by a reputable third party referencing company before they enter in to any agreements to rent a property. Unless something is flagged on these checks it is impossible to know how tenants will conduct the tenancy. In this example, there were alleged damp issues in the property which is the reason for ...
Dec 23,2015
Minithumbup
Charlotte Bourne
Miles Ponder
By: 'Susan'
Dec 23,2015
0 people found
this helpful
Taylor Gibbs have just sold our flat. As landlords, we were very pleased with the tenant finding and management services provided by them, and having bought the flat through this agency 11 years ago, they were the natural choice for us when it came to selling. The process has been really easy for us. The valuation was spot on, viewings came at a steady rate and buyers found in a few weeks. We were pleased with the advertising and communications and can recommend this Taylor Gibbs unreservedly....
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Comment on agent fees
Although we had planned to use the agency, we did phone several others in the area to get an idea of fees etc. Taylor Gibbs also happened to be the most competetively priced.
Was this helpful? Yes
Dec 04,2015
Minithumbup
Oscar Prendeville
Charlotte Bourne
By: 'Fareen'
Dec 04,2015
0 people found
this helpful
I have used Taylor Gibbs each time as necessary since I let my property some 6 years ago and have always found Charlotte, Miles and Oscar incredibly helpful and positive to deal with. Finding a new right tenant is always important and they have always delivered. I was especially impressed with the effort that Oscar went to in order to assist me with a smooth transition between one set of tenants and a new set of tenants which could have been very stressful! It couldn't have happened without h...
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Comment on agent fees
I do find the renewal fees high if the tenant decides to stay in the property for another year. There are significant given no further marketing is required.
Was this helpful? Yes
Nov 30,2015
Minithumbup
Miles Ponder
By: 'TT'
Nov 30,2015
0 people found
this helpful
Over all Taylor Gibbs's stuff members are professional and dedicated to their work. However, I was dealing directly with Miles Ponders and he has done an excellent job on letting my flat. He was arranging at least two viewers a day and he let my property within 10 days. He advised me the reasonable amount of rental amount and he found the right tenants who exactly I was looking for. I am extremely happy with his profession and support. Thanks Miles. T...
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Was this helpful? Yes
Nov 28,2015
Minithumbup
Miles Ponder
By: 'Dawid Dimow'
Nov 28,2015
1 people found
this helpful
I am happy with the service of Taylor Gibbs and personally of Mr Miles Ponder as he was always available for me and my fiancee and made the renting of the property as easy as it could be. He always responded promptly to any questions and kept reminding and guiding me throughout the process. I am recommending this agency....
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Was this helpful? Yes
Nov 26,2015
Minithumbup
Miles Ponder
By: 'Rachel'
Nov 26,2015
1 people found
this helpful
Miles saw us through from viewing to completion and was wholly responsive, helpful and encouraging throughout. He stepped in to facilitate progress when required and made efforts to ensure the whole experience was as pleasant an experience as possible. Thank you Taylor Gibbs and thank you Miles....
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Was this helpful? Yes
Nov 20,2015
Minithumbup
Charlotte Bourne
By: 'cherrygrrl'
Nov 20,2015
0 people found
this helpful
Charlotte manged to progress our purchase dramatically by being constantly on the ball. She has excellent communication skills and helped us greatly through the buying process. Thank you for all your help....
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Was this helpful? Yes
Nov 13,2015
Minithumbup
Charlotte Bourne
Miles Ponder
By: 'Idia'
Nov 13,2015
1 people found
this helpful
The staff at Taylor Gibbs were fantastic during the process of the sale of my property. A big thank you to all of you, most especially Charlotte and Miles. Charlotte saw the whole process right through, giving me constant updates, always available and reassuring at all times- thanks! I would definitely recommend Taylor Gibbs. We did it guys!!!! Thanks again and all the best....
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Was this helpful? Yes
Nov 04,2015
Minithumbup
Charlotte Bourne
By: 'Jane'
Nov 04,2015
0 people found
this helpful
Charlotte Bourne and the whole Taylor Gibbs experience was wonderful. Finding somewhere to live can be quite stressful and traumatic, until you've got Charlotte on your side. She made the whole experience seem fun and exciting and helped us every step of the way so that we felt safe and comfortable about all the money we were transferring and documents we were providing. If I had the choice I would rent with Charlotte every time for the rest of my life!...
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Was this helpful? Yes
Nov 02,2015
Minithumbup
Charlotte Bourne
By: 'Louisa'
Nov 02,2015
0 people found
this helpful
I was very happy with the way Taylor Gibbs, and Charlotte Bourne especially, dealt with the sale of my flat. Charlotte found a buyer for me quickly at the price I was looking for and was great at sale progression, helping the sale move along quickly....
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Was this helpful? Yes
Oct 02,2015
Minithumbup
Charlotte Bourne
Oscar Prendeville
By: 'Jacquie O'Donnell'
Oct 02,2015
0 people found
this helpful
I have worked with Charlotte and her team for years as I have a number of flats in the Highgate area. Charlotte is a first class professional - always goes the extra mile, and delivers personal service as she cares so much - an unusual trait in an estate agent. would not hesitate to recommend them as an agency - she handled the purchase of the flat and Oscar handled the letting of it - completed 7th august - tenant moved in 25th September - seamless......
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Was this helpful? Yes
Areas covered
  • N6
  • N6
  • N10
  • N2
  • N19
  • N10
  • N8
  • N8
  • N7
  • NW3
  • N2
  • NW3
  • NW5

NAEA ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
15 1 34 6 23 0 27 0 1 0

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 12:51 PM 02/06/2017 by Zia Taylor

Complaints Procedure

How To Complain


If you have a problem, we can help


We aim to offer you the best possible service, but there may be occasions when you feel you have cause for complaint. If so, we will always try to resolve the problem quickly and to your satisfaction. If you are unhappy with our response, you can take your complaint further through our complaints procedure.


All complaints received must be in writing/email.  All written complaints must be signed.  Staff will provide assistance to the person making the complaint, with the assurance that the complaint will be treated sensitively and confidentially as far as possible.


Where you first make your complaint
 
We aim to resolve your concerns within 24 hours. Sometimes it may take longer to look into the matter fully. If this happens, we will acknowledge the complaint in writing within three working days รขย€ย“ and a proper investigation promptly undertaken.  A formal written outcome of the investigation will be sent to you within 15 working days.


Often the people you first raise the matter with are able to help, but there may be occasions when a Manager needs to become involved.


If you are still not happy

In the unlikely event that you remain unhappy, you can ask for your complaint to be referred to a Director for further review. If you are still not satisfied after the review, you can, at this stage, ask The Property Ombudsman to help.
Taylor Gibbs fully supports and is a member of The Property Ombudsman Scheme. They are impartial and conduct independent investigations. 
Following our complaints procedure does not affect your legal rights.


PrOmbudsman contact details


The Property Ombudsman

Milford House

43-55 Milford Street

Salisbury

Wiltshire

SP1 2BP| 43-55 Milford Street | Salisbury | Wiltshire | SP1 2BP | Tel:  01722 333306

Telephone: 01722 333306

E-mail: admin@tpos.co.uk

Website: www.tpos.co.uk



Taylor Gibbs

2013

Last updated at 12:51 PM 02/06/2017 by Zia Taylor
Charlotte Bourne Charlotte Bourne
Associate Director
55 reviews

About Charlotte Charlotte has worked in both the Sales and Lettings departments during her 9 years at Taylor Gibbs. Her fantastic in-depth knowledge of Highgate and its surrounding areas has helped to secure the comp View full profile
Miles Ponder Miles Ponder
Associate Director
44 reviews

About Miles Miles enjoys the fast pace of the vibrant North London lettings market and his expertise has been amassed through a diverse 12 year property career which has included building and selling timber frame View full profile
Oscar Prendeville Oscar Prendeville
11 reviews

About Oscar No description set View full profile
Zia Taylor Zia Taylor
Director
0 reviews

About Zia No description set View full profile
Holly Hinshelwood Holly Hinshelwood
3 reviews

About Holly No description set View full profile
Glenn Taylor Glenn Taylor
Director
0 reviews

About Glenn No description set View full profile
Georgina Leslie Georgina Leslie
Property Administrator
1 reviews

About Georgina No description set View full profile
Rosie Ioannou Rosie Ioannou
Property Administrator
2 reviews

About Rosie No description set View full profile
Ben Freeden Ben Freeden
Lettings Negotiator
2 reviews

About Ben No description set View full profile

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