• Charlotte Bourne
    Charlotte Bourne
  • Miles Ponder
    Miles Ponder
  • Oscar Prendeville
    Oscar Prendeville
  • Zia Taylor
    Zia Taylor
  • Holly Hinshelwood
    Holly Hinshelwood
  • Glenn Taylor
    Glenn Taylor
  • Georgina Leslie
    Georgina Leslie
  • Rosie Ioannou
    Rosie Ioannou
  • claim your profile
    Matilda Kime
Taylor Gibbs are one of the leading residential Sales, Lettings and Property Management agents in North London. Our friendly customer service and local expertise have been essential to our 24 successful years in business.
We cover the following areas: Highgate, Archway, East Finchley, Crouch End, Muswell Hill, Whitehall Park, Belsize Park, Tufnell Park and Dartmouth Park.

33 Highgate High Street
Highgate,London
Greater London
N6 5JT
020 8341 0123, 020 8348 8105

 


Properties for sale
Properties for rent
Apr 13,2015
Minithumbup
By:
Apr 13,2015
Featured Review
0 people found
this helpful
I've used Taylor Gibbs to rent out my flat for many years now, and they've always been good. We recently had a change of tenants, after our former tenants moved out after eight years, and Taylor Gibbs ensured that the transition was quick, easy and fair. All the agents who I've worked with or spoken to at TG are friendly, professional, helpful and a pleasure to deal with: Miles Ponder, Rosie Ioannu, Charlotte Bourne, Holly Hinshelwood and Georgina Leslie have all been wonderful over these years....
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Feb 08,2016
Minithumbup
By:
Feb 08,2016
Featured Review
0 people found
this helpful
The best real estate agents I've had the pleasure to interact with. Oscar is throughly professional, pleasant and really listens. His responses were almost always prompt and always helpful. Basically to cut a long story short, he showed me a place that fit all my requirements (unlike many others who tend to show you what they want to sell/ rent and it sometimes feels completely at odds with your requirements) and completely understood and was sympathetic to my timelines and multiple queries. In...
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Comment on agent fees
Seemed reasonable
Was this helpful? Yes
Dec 03,2014
Minithumbup
By:
Dec 03,2014
Featured Review
0 people found
this helpful
I came to Taylor Gibbs 4 yrs ago looking for a property for my daughter, she subsequently had to buy through another agent on Highgate High St and found they were very aloof . I noted that Charlotte Bourne and Taylor Gibbs gave me a friendly welcome , in an relaxed atmosphere and I bought 2 properties from them at the same time . Charlotte Bourne handle everything with great care , concern and aplomb and I was convinced then ,that I need not look elsewhere for a letting agent . Since then ...
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By: Glenn Taylor
Dec 05, 2014
View all comments (1)
Thank you for your comments Mina. We always strive to make our customers feel welcome and relaxed when dealing with us, to ensure that their experience is a positive one. As you have also mentioned, we also move quickly when the need arises, as it is often by pulling out all the stops that a transaction is secured.....
Jul 29,2013
Minithumbup
By:
Jul 29,2013
Featured Review
0 people found
this helpful
Dear Charlotte and Miles We would like to take this opportunity to thank you both for all your help and hard work. We bought the flat through Taylor Gibbs, you found us tenants when we relocated to Scotland and we have just sold the flat through you. We were very impressed with the marketing of our property within a few days we had several offers and subsequently an offer above the asking price was accepted. We have been extremely happy with the professional and courteous service...
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Sep 28,2015
Minithumbup
By:
Sep 28,2015
Featured Review
1 people found
this helpful
We recently bought a property through Taylor Gibbs and could not fault them. Charlotte dealt with our sale and we'd 100% give her 10/10. She was professional, punctual, caring and overall a lovely person. We never at any stage thought she was feeding us rubbish (like most estate agents do....) We had a lot of problems but she was on the ball- every day chasing the solicitors making sure things were running smoothly. Even after we finally completed she was there responding to our un-important qu...
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Nov 22,2016
Minithumbup
By:
Nov 22,2016
0 people found
this helpful
Charlotte found my dream flat. Her negotiations were honest, very transparent and speedy. Right up to the end and beyond she was there for me and the vendor. She even recommended excellent workmen. It is rare to find an estate agent who cares for customers beyond completion!...
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Comment on agent fees
n/a
Was this helpful? Yes
Apr 05,2016
Minithumbup
By:
Apr 05,2016
0 people found
this helpful
Miles was extremely responsive to my particular needs and quickly showed me only properties that met my criteria. Miles and Oscar, as well as Charlotte, were always available by phone and email during the process and handled everything very quickly and very professionally!...
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Feb 21,2016
Minithumbup
By:
Feb 21,2016
0 people found
this helpful
Miles and Charlotte recently sold my flat in North London. Fantastic experience using Taylor Gibbs and very much recommended. Full asking price achieved and under offer to the first viewer! They are both very trustworthy, knowledgeable and impeccable communications throughout. They even went the extra mile and helped me once in my new place getting a plumber around. Thanks again to both of you....
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Comment on agent fees
Good
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Feb 15,2016
Minithumbup
By:
Feb 15,2016
0 people found
this helpful
Fantastic service- really fast responses and very helpful. Miles and Charlotte made my move very easy and were lovely all the way through the process thanks...
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Jan 29,2016
Minithumbup
By:
Jan 29,2016
0 people found
this helpful
I have rented properties from Taylor Gibbs for nearly 6 years. I have always found them friendly and approachable, efficient and caring. They get yo know you personally unlike other more commission-driven estate agents....
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Jan 18,2016
Minithumbdown
By:
Jan 18,2016
1 people found
this helpful
I have been a client of Taylor Gibbs for several years and considered them to be a more than capable Managing agent however their incompetence was quickly revealed as soon as they were tested by a difficult tenant . Unfortunately, my last two tenants which were introduced by Taylor Gibbs, have been particularly fractious and I have felt unsupported in my struggle with unpaid rent and unattainable demands. Infact , on many occasions I had to advise them on how to address the issues. This was for...
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By: Zia Taylor
Jan 27, 2016
View all comments (1)
We do appreciate and take on board any feedback we receive and are sorry to hear you were unsatisfied with our service. When Tenants are sourced for a property, comprehensive checks are carried out by a reputable third party referencing company before they enter in to any agreements to rent a property. Unless something is flagged on these checks it is impossible to know how tenants will conduct the tenancy. In this example, there were alleged damp issues in the property which is the reason for....
Dec 23,2015
Minithumbup
By:
Dec 23,2015
0 people found
this helpful
Taylor Gibbs have just sold our flat. As landlords, we were very pleased with the tenant finding and management services provided by them, and having bought the flat through this agency 11 years ago, they were the natural choice for us when it came to selling. The process has been really easy for us. The valuation was spot on, viewings came at a steady rate and buyers found in a few weeks. We were pleased with the advertising and communications and can recommend this Taylor Gibbs unreservedly....
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Comment on agent fees
Although we had planned to use the agency, we did phone several others in the area to get an idea of fees etc. Taylor Gibbs also happened to be the most competetively priced.
Was this helpful? Yes
Dec 04,2015
Minithumbup
By:
Dec 04,2015
0 people found
this helpful
I have used Taylor Gibbs each time as necessary since I let my property some 6 years ago and have always found Charlotte, Miles and Oscar incredibly helpful and positive to deal with. Finding a new right tenant is always important and they have always delivered. I was especially impressed with the effort that Oscar went to in order to assist me with a smooth transition between one set of tenants and a new set of tenants which could have been very stressful! It couldn't have happened without h...
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Comment on agent fees
I do find the renewal fees high if the tenant decides to stay in the property for another year. There are significant given no further marketing is required.
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Nov 30,2015
Minithumbup
By:
Nov 30,2015
0 people found
this helpful
Over all Taylor Gibbs's stuff members are professional and dedicated to their work. However, I was dealing directly with Miles Ponders and he has done an excellent job on letting my flat. He was arranging at least two viewers a day and he let my property within 10 days. He advised me the reasonable amount of rental amount and he found the right tenants who exactly I was looking for. I am extremely happy with his profession and support. Thanks Miles. T...
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Nov 28,2015
Minithumbup
By:
Nov 28,2015
1 people found
this helpful
I am happy with the service of Taylor Gibbs and personally of Mr Miles Ponder as he was always available for me and my fiancee and made the renting of the property as easy as it could be. He always responded promptly to any questions and kept reminding and guiding me throughout the process. I am recommending this agency....
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Nov 26,2015
Minithumbup
By:
Nov 26,2015
1 people found
this helpful
Miles saw us through from viewing to completion and was wholly responsive, helpful and encouraging throughout. He stepped in to facilitate progress when required and made efforts to ensure the whole experience was as pleasant an experience as possible. Thank you Taylor Gibbs and thank you Miles....
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Nov 20,2015
Minithumbup
By:
Nov 20,2015
0 people found
this helpful
Charlotte manged to progress our purchase dramatically by being constantly on the ball. She has excellent communication skills and helped us greatly through the buying process. Thank you for all your help....
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Nov 13,2015
Minithumbup
By:
Nov 13,2015
1 people found
this helpful
The staff at Taylor Gibbs were fantastic during the process of the sale of my property. A big thank you to all of you, most especially Charlotte and Miles. Charlotte saw the whole process right through, giving me constant updates, always available and reassuring at all times- thanks! I would definitely recommend Taylor Gibbs. We did it guys!!!! Thanks again and all the best....
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Nov 04,2015
Minithumbup
By:
Nov 04,2015
0 people found
this helpful
Charlotte Bourne and the whole Taylor Gibbs experience was wonderful. Finding somewhere to live can be quite stressful and traumatic, until you've got Charlotte on your side. She made the whole experience seem fun and exciting and helped us every step of the way so that we felt safe and comfortable about all the money we were transferring and documents we were providing. If I had the choice I would rent with Charlotte every time for the rest of my life!...
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Nov 02,2015
Minithumbup
By:
Nov 02,2015
0 people found
this helpful
I was very happy with the way Taylor Gibbs, and Charlotte Bourne especially, dealt with the sale of my flat. Charlotte found a buyer for me quickly at the price I was looking for and was great at sale progression, helping the sale move along quickly....
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Oct 02,2015
Minithumbup
By:
Oct 02,2015
0 people found
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I have worked with Charlotte and her team for years as I have a number of flats in the Highgate area. Charlotte is a first class professional - always goes the extra mile, and delivers personal service as she cares so much - an unusual trait in an estate agent. would not hesitate to recommend them as an agency - she handled the purchase of the flat and Oscar handled the letting of it - completed 7th august - tenant moved in 25th September - seamless......
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Sep 30,2015
Minithumbup
By:
Sep 30,2015
1 people found
this helpful
We received a very professional and helpful service. Oscar was very accommodating with scheduling and showed us around the property, explaining everything in good detail but also in an honest manner. All communications via phone or email were quick and answered our queries very quickly and when something was a potential issue (which it wasn't in the end) Oscar was very proactive in contacting us and honest with the situation....
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Comment on agent fees
I find all agent's fees as a bit excessive tbh, β€š£450 is a lot of money
Was this helpful? Yes
Sep 14,2015
Minithumbup
By:
Sep 14,2015
1 people found
this helpful
Excellent service all the way through that was very efficient and friendly. Zia Taylor set a price, that I thought might be too high, however they exceeded the value well within my timescales. Charlotte and Miles made it very easy for me. Thank you...
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Comment on agent fees
Worth every penny!
Was this helpful? Yes
Sep 09,2015
Minithumbup
By:
Sep 09,2015
0 people found
this helpful
The Taylor Gibbs team did another great job of finding us a tenant for one of our flats in Highgate. Miles and Oscar are a pleasure to deal with and respond efficiently and accurately to requests. Their professional manner and impressive knowedge about the property and the area mean that we go back to them again and again to find tenants....
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Aug 27,2015
Minithumbup
By:
Aug 27,2015
1 people found
this helpful
I was very impressed by the service we received to help us find a flat for us to rent. Oscar was efficient, quick to respond to queries, personable, and helped the potentially stressful process of finding a flat much easier. Since we have moved in, the rest of the team have also been very helpful, and responsive....
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Aug 27,2015
Minithumbup
By:
Aug 27,2015
0 people found
this helpful
We bought our recent property through Taylor Gibbs and could not fault them at all. From the initial viewings, the negotiations, the legal bits and exemplary aftercare. Our agent Charlotte was supportive throughout the process and we never felt under pressure at any point. I cannot recommend them highly enough!...
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Aug 25,2015
Minithumbup
By:
Aug 25,2015
0 people found
this helpful
Charlotte and Miles did a fantastic job of selling our property. Not only did they get us a great price but they had it sold within a week of putting it on the market. The post sale process went smoothly and quickly....
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Aug 22,2015
Minithumbup
By:
Aug 22,2015
0 people found
this helpful
Very patient and calm throughout the whole process, and courteous at all times. Worked hard to come up with solutions to overcome various difficulties during negotiations. Was understanding of our point of view and we felt we were dealt with fairly at all times....
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Aug 21,2015
Minithumbup
By:
Aug 21,2015
0 people found
this helpful
Having been a landlord for the past 7 years both Charlotte and Miles, never disappointed. they know how so set very realistic expectations and know their market well. When the time came to sell, I barely even considered another agency as Charlotte and I had been discussing it for years already.. It sold in days for the asking price. I couldn't have asked for better service....
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Aug 21,2015
Minithumbup
By:
Aug 21,2015
0 people found
this helpful
Charlotte has been an absolute star, first in letting my property and now in selling it too.. She's been friendly and helpful, always available and cheerful. Thanks!!...
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Aug 01,2015
Minithumbup
By:
Aug 01,2015
0 people found
this helpful
When my wife and i first looked to move to Highgate Village from Bushey Heath we decided to rent and test the water to see if we wanted to live here on a permanent long term basis Charlotte held my hand from the start to the end of the the experience and gave sound ,genuine advice Craig Granger...
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Comment on agent fees
N/A
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Jul 27,2015
Minithumbup
By:
Jul 27,2015
0 people found
this helpful
Charlotte Bourne's professionalism and years of high-quality service to Highgate belie the poor reputation of real-estate agents in London. Charlotte restored my faith in the profession by consistently demonstrating thoughtfulness and care about my requirements, and by carefully listening. She always stated the truth about a property and never exaggerated its flaws or qualities. Charlotte is also an astute business person as she will make sure not to waste anyone's time and get straight to the h...
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Jul 16,2015
Minithumbup
By:
Jul 16,2015
0 people found
this helpful
Charlotte let a property to us over 7 years ago. She was efficient, courteous and friendly. She was patient and NOT pushy. Recently, we decided to leave the property because of an employment opportunity out of London: she has helped us negotiate a mutually agreeable departure date. At this anxious time she has, again, been courteous, friendly and efficient....
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Jul 15,2015
Minithumbup
By:
Jul 15,2015
0 people found
this helpful
Taylor Gibbs handled my property to rent out while i lived abroad. I am very happy with their work ethic, quickness in responding and overall service. I would definitely use them again....
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Jul 10,2015
Minithumbup
By:
Jul 10,2015
0 people found
this helpful
Charlotte was a complete professional and a delight to deal with. She couldn't have been more organised and efficient. Charlotte was a tremendous support to both us and our landlord during difficult issues with builders. I cannot praise her highly enough....
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Areas covered
  • N6
  • N10
  • N19
  • N8
  • N7
  • N2
  • NW3
  • NW5

NAEA ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
11 1 29 6 21 0 25 0 1 0

Job vacancies

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Agent Fees

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Last updated at 10:40 AM 10/09/2015 by allAgents

Complaints Procedure

How To Complain


If you have a problem, we can help


We aim to offer you the best possible service, but there may be occasions when you feel you have cause for complaint.  If so, we will always try to resolve the problem quickly and to your satisfaction. If you are unhappy with our response, you can take your complaint further through our complaints procedure.


All complaints received must be in writing/email.  All written complaints must be signed.  Staff will provide assistance to the person making the complaint, with the assurance that the complaint will be treated sensitively and confidentially as far as possible.


Where you first make your complaint
 
We aim to resolve your concerns within 24 hours. Sometimes it may take longer to look into the matter fully. If this happens, we will acknowledge the complaint in writing within three working days Ҁ“ and a proper investigation promptly undertaken.  A formal written outcome of the investigation will be sent to you within 15 working days.


Often the people you first raise the matter with are able to help, but there may be occasions when a Manager needs to become involved.


If you are still not happy

In the unlikely event that you remain unhappy, you can ask for your complaint to be referred to a Director for further review. If you are still not satisfied after the review, you can, at this stage, ask The Property Ombudsman to help.
Taylor Gibbs fully supports and is a member of The Property Ombudsman Scheme. They are impartial and conduct independent investigations. 
Following our complaints procedure does not affect your legal rights.


PrOmbudsman contact details


The Property Ombudsman

Milford House

43-55 Milford Street

Salisbury

Wiltshire

SP1 2BP| 43-55 Milford Street | Salisbury | Wiltshire | SP1 2BP | Tel:  01722 333306

Telephone: 01722 333306

E-mail: admin@tpos.co.uk

Website: www.tpos.co.uk



Taylor Gibbs

2013

Last updated at 10:40 AM 10/09/2015 by allAgents
Charlotte Bourne Charlotte Bourne
Associate Director
48 reviews

About Charlotte Charlotte has worked in both the Sales and Lettings departments during her 9 years at Taylor Gibbs. Her fantastic in-depth knowledge of Highgate and its surrounding areas has helped to secure the comp View full profile
Miles Ponder Miles Ponder
Associate Director
40 reviews

About Miles Miles enjoys the fast pace of the vibrant North London lettings market and his expertise has been amassed through a diverse 12 year property career which has included building and selling timber frame View full profile
Oscar Prendeville Oscar Prendeville
11 reviews

About Oscar No description set View full profile
Zia Taylor Zia Taylor
Director
0 reviews

About Zia No description set View full profile
Holly Hinshelwood Holly Hinshelwood
3 reviews

About Holly No description set View full profile
Glenn Taylor Glenn Taylor
Director
0 reviews

About Glenn No description set View full profile
Georgina Leslie Georgina Leslie
Property Administrator
1 reviews

About Georgina No description set View full profile
Rosie Ioannou Rosie Ioannou
Property Administrator
2 reviews

About Rosie No description set View full profile
Matilda Kime - upload your photo Matilda Kime
1 reviews

About Matilda No description set View full profile


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