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    Jean Suffolk
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    Ellie
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20 Beach Road
Lowestoft
Suffolk
NR32 1EA

 
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Feb 03,2015
Minithumbdown
By:
Feb 03,2015
0 people found
this helpful
Theres people are very rude and have a disgusting attitude! Refuse to do repairs, Nothing is ever there job to repair... the agents are terribly rude and have no respect for anyone i wouldnt recommend these to anyone. No matter what i ring up about they either tell me to do it myself or be very rude and hang up! Disgusting people....
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What agent could do to change your mind?
Have some respect for people and dont be so rude!
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By: jean
Aug 26, 2015
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We have tried in the past to act sympathetically when dealing with people, but time has taught us to stick to the facts only and this then sets clear guidelines for all. With regard to works required on any of the properties we manage, once reported to us we always forward to the Landlord and ask for their instructions. What you have to bear in mind is that each property belongs to the Landlord (not us) and therefore the decision is theirs on whether the works are carried out or not. The on....
May 10,2013
Minithumbdown
By:
May 10,2013
1 people found
this helpful
AVOID THIS AGENT. THEY HAVE FAILED TO RETURN MY DEPOSIT AS YET, ALTHOUGH I MOVED OUT ALMOST A MONTH AGO (7 working days was quoted). They took money that was owed to me from my housing benefit and this should be going to my new landlord. They just keep fobbing me off with a date and failing to return the deposit. I agreed to them taking money for replacing the hall carpet and some cleaning to the vertical blinds which were mouldy when I moved in, so they cant say I have not co operated with th...
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What agent could do to change your mind?
They could be more organised and honest.
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By: Jean
Aug 26, 2015
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There are set guidelines laid out under the Deposit Protection Scheme Rules and we always work within those timescales, which include a period of 3 months from Tenancy end in which a Tenant can raise a dispute. When asked how soon a deposit will be refunded, we advise it can be within 7 to 10 days if there is no claim against the deposit from the Landlord, or if the Tenant agrees deductions. In this instance there was a period of negotiation between the Tenant, us and the Landlord which took....
Feb 14,2011
Minithumbdown
By:
Feb 14,2011
2 people found
this helpful
Poor service willfully will not carry out any repairs. Lived in a flat managed by them which was riddled with damp and mould problems. Windows, guttering needed repairs. Fittings in very poor state of repair. If you thinking of renting a flat give these guys a miss!!! Let us let you be taken for a ride....
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By: jean
Aug 26, 2015
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With regard to works required on any of the properties we manage, once reported to us we always forward to the Landlord and ask for their instructions. What you have to bear in mind is that each property belongs to the Landlord (not us) and therefore the decision is theirs on whether the works are carried out or not. The only exception is where the dilapidation poses a risk to the Tenant or property, in which case we can instruct works as long as there are sufficient funds in the Landlords acc....
Jan 30,2011
Minithumbup
By:
Jan 30,2011
0 people found
this helpful
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Jean Suffolk - upload your photo Jean Suffolk
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