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    Jonathan Martin
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    Rob Kenyon
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    Justin Sparkes
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    Emma Martin
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    Anisah Undre
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    Sam Sharples
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    Dean Heywood
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    Karen Hellenis
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    Sadia Kuraishy
No description for branch.

229 Deansgate
Manchester
Greater Manchester
M3 4EN
0161 832 9922

 


Properties for sale
Properties for rent
Aug 08,2012
Minithumbup
By:
Aug 08,2012
Featured Review
3 people found
this helpful
I feel having had my property for several years and having used most of the agents in tManchester and found them wanting I wanted to share the very positive experience I have had in dealing with Suttons City Living. I approached Suttons after a bad experience with another agent.I telephoned to ask for someone to look at my property expecting to have to make an appointment several days in advance .Despite calling at the end of the day I was told if I was available they could meet me at the p...
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Feb 29,2016
Minithumbup
By:
Feb 29,2016
Featured Review
1 people found
this helpful
Having recently sold my Manchester city centre apartment I felt it necessary to write a review to share my experience of selling with Sutton City Living. From the first evaluation with Jonathan the director and then dealing with Karen my agent, and most of the office at some point I found the service to be of an excellent standard. My apartment was valued at more than I expected and I was offered a competitive fee. Within a week of it being on the market my apartment had received a large amount...
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Comment on agent fees
I felt the agents fees were competitive and reflected their service. There were cheaper agents available but I felt that Suttons had the experience which I required.
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Jul 30,2015
Minithumbup
By:
Jul 30,2015
Featured Review
1 people found
this helpful
We have been using Suttons to rent out our property for nearly 4 years. At the outset we met with a few agents and decided to choose them based on their assessment of the property, (its sale value and its rental value) which I considered to be the most realistic. They found us a tenant very quickly who was an absolute gem and following on from him we have had the property occupied consistently. We haven't had any problems so far with tenants being unsuitable or not paying their rent. Any probl...
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Jul 17,2015
Minithumbup
By:
Jul 17,2015
Featured Review
1 people found
this helpful
Suttons City Living have been managing my apt in Manchester City Centre for the past 10 years now. A testament to the length my agreement with them, shows how very satisfied I am with the service which I have received. Whilst there is a turnover in the Lettings Staff, the one consistent factor over the past decade has been Emma Martin, the extremely efficient lady who deals with all of my financial matters. The best way to describe Emma is an uber professional. Emma is clearly extremely compete...
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Nov 18,2016
Minithumbup
By:
Nov 18,2016
Featured Review
0 people found
this helpful
Suttons City Living have looked after a portfolio of apartments for me in Manchester for 8 years now. Their service and ability has been unquestionable. I have found both Rob Kenyon and Jonathan Martin to be a vital source of information throughout the time. I would highly recommend them for looking after your buy to let portfolio. 8 years on I am now selling my portfolio in the City and already SCL have sold 5 apartments for me this year. Again their knowledge and ability of putting buye...
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Comment on agent fees
Competitive good value fee's (cant believe I am wring this about an estate agent, we are all so skeptical of the sector!)
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Dec 08,2016
Minithumbup
By:
Dec 08,2016
0 people found
this helpful
Very helpful, friendly staff keen to make the rental arrangements easy and to meet whatever requests you have prior to moving-in. Quick check-in and flexible, despite me being hour and half late for the check-in appointment....
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Comment on agent fees
Reasonable, about average for the market
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Dec 07,2016
Minithumbup
By:
Dec 07,2016
0 people found
this helpful
We invested a small inheritance into a buy-to-let flat just off the Mancunian Way. The service Karen Helenis gave us was excellent: punctual, polite, unpushy, but always ever helpful in chivvying-up the solicitors. Sice then, Suttons' Jonathan Martin and Emma Martin have been our managing agents on the property. Great service: monthly statements, always on hand with queries. Altogether a wonderful estate agent's! (We wish we could say the same of the other firms we have dealt with in the past, b...
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Comment on agent fees
The regular deal.
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Dec 05,2016
Minithumbup
By:
Dec 05,2016
0 people found
this helpful
Jonathan and his team have provided me with a great management service for my 3 properties in Manchester, and i would happily recommend to other landlords...
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Dec 05,2016
Minithumbup
By:
Dec 05,2016
0 people found
this helpful
After having a bad experience from another letting agent I was recommended Sutton city living, while it took the team at Sutton city a while to sort the mess the other agent had made due to their hard work and Dedication they managed and every thing has run smooth ever since, I find everyone to be very helpful and friendly and when the tenancy runs out the property's are always found new tenants straight away with no delays, I would like to thank every member of staff for all their hard work...
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Comment on agent fees
Fair for all the hard work done
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Dec 05,2016
Minithumbup
By:
Dec 05,2016
0 people found
this helpful
Suttons manage my city centre apartment that I rent out - fantastic job over the past 3 years. I am very happy with them and they are on the end of the phone or in person whenever I have any questions or issues. Friendly and efficient and would recommend this family firm....
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Comment on agent fees
They will price match on reasonable fees, but you sometimes get what you pay for.
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Nov 25,2016
Minithumbup
By:
Nov 25,2016
0 people found
this helpful
very helpful, fast at responding to emails and queries and put up with constant questions from myself and my father...
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Nov 18,2016
Minithumbdown
By:
Nov 18,2016
0 people found
this helpful
Karen couldn't not have been more helpful in assisting me. She dealt with being the middle person and reassured me every step of the way, I couldn't of been happier with her service :)...
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Nov 09,2016
Minithumbup
By:
Nov 09,2016
0 people found
this helpful
I have lived at the Vie for over 3 years now, im leaving at the end of december. It's been a pleasure dealing with Suttons, any issues, which have been minimal have been sorted quickly. We have had painting done by Tony who did a great job to freshen up the place. Justin has been great to deal with and only a phonecall or email away, it's been great to know that Suttons have our best interest at heart. Thanks for the memories at the Vie!! Katie...
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Oct 26,2016
Minithumbup
By:
Oct 26,2016
0 people found
this helpful
Very helpful and friendly agent. Helped through-out the process in getting the deal we wanted, and knew what she was doing. Would recommend....
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Comment on agent fees
Good quality for the price.
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Oct 18,2016
Minithumbup
By:
Oct 18,2016
0 people found
this helpful
I don't usually leave reviews but i was recently shown around an apartment in the Manchester area by Dean and was very impressed. Such a lovely young man with fantastic conversational skills, he was very warm and welcoming which was a relief and a breath of fresh air. Fantastic, I would definitely recommend this agent....
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Oct 03,2016
Minithumbup
By:
Oct 03,2016
0 people found
this helpful
Went against advice of other agent not to go with agent offering lowest rate and highest property price. Jonathan was professional and clearly knew the market. Achieved full asking price - at top end of scale - and lots of viewings and offers immediately. Would definitely recommend. Karen was wonderful; extremely helpful, lovely and professional - kept me updated throughout and was very proactive on the sale. Thanks:)...
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Comment on agent fees
Fee was lower than comparable city centre agents at 1.25% + VAT
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By: Rob Kenyon
Oct 03, 2016
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Thank you for the great review !!....
Sep 26,2016
Minithumbup
By:
Sep 26,2016
0 people found
this helpful
Rob was great the whole way through the process and kept me informed. He was helpful and humorous and made everything easy!...
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Comment on agent fees
Good
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Aug 22,2016
Minithumbup
By:
Aug 22,2016
0 people found
this helpful
Originally dealt with Rob Kenyon who negotiated a sale which unfortunately fell through. Then Karen Hellenis took over the process and saw it through to a very successful conclusion obtaining a better offer and dealt with the buyer through some problems caused by the letting agent. Karen has been very attentive and good at her job....
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Comment on agent fees
The fee was a special offer in January and I have to say that they worked hard for their money.
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Jul 19,2016
Minithumbup
By:
Jul 19,2016
0 people found
this helpful
After a bumpy start in the Manchester property market, we soon found our feet & thanks to Karen H I was able to complete our purchase at long distance. She kept me well informed by email & text and, when I was able to visit, ensured that my time was used very effectively. She was thorough and professional, as were her colleagues, at all times. Purchase & completion then went through with relatively few hiccups. Thank you....
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Jul 12,2016
Minithumbup
By:
Jul 12,2016
0 people found
this helpful
Used Sutton city living to sell my city centre apartment. Following a frank discussion and realistic valuation visit by Jonathan I agreed to market the property following four other valuations that same day. Something just felt right about Jonathan's approach. The photographs he took of the apartment were first rate. Throughout the process I was looked after by Karen, who provided me with regular updates and acted as the go-between during negotiations. I was impressed and pleased at the smooth...
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Comment on agent fees
Very competitive fees with no feeling you've been taken advantage of.
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Jul 11,2016
Minithumbup
By:
Jul 11,2016
0 people found
this helpful
As a South African relocating to Manchester, it was very daunting trying to secure my first apartment. Dean was great in assisting me with the process and went the extra mile to help me with all necessary paperwork and speeding up the occupation date. He kept me in the loop at all times and was very professional. I would recommend his services to any persons wanting to rent in Greater Manchester....
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Comment on agent fees
Good
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Jul 04,2016
Minithumbup
By:
Jul 04,2016
0 people found
this helpful
Pleasure to deal with. Communicated clearly throughout the process and facilitated the completion of our first flat in central Manchester. Thank you for your support!...
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Jun 29,2016
Minithumbup
By:
Jun 29,2016
0 people found
this helpful
I sold my apartment through Suttons and found them to be excellent estate agents from start to finish. Their fees were very competitive and their service was brilliant. They returned calls, followed up enquires, chased queries right through to completion....
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Jun 28,2016
Minithumbup
By:
Jun 28,2016
0 people found
this helpful
I was a first time buyer, and was so well looked after by Karen and the whole team. Clear communication every step of the way, totally professional but also friendly and personal. Would thoroughly recommend the company....
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May 03,2016
Minithumbup
By:
May 03,2016
0 people found
this helpful
We found Karen to be always very polite and helpful. She responded quickly to our email questions, and always did what she was requested to do for us, e.g. chasing vendors solicitor/managing agents/vendor. Karen always returned our calls promptly. Really cannot fault her service and attitude. Will use this company/person again....
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Comment on agent fees
n/a
Was this helpful? Yes
May 03,2016
Minithumbup
By:
May 03,2016
0 people found
this helpful
Myself and my partner leased a flat through Suttons recently and although we got off to a bad start, which I guess was just down some teething problems things eventually got much better. I was particularly impressed with Justin and his contractors, as we did have a few faults with our apartment during the tenancy and they made sure these were fixed/replaced swiftly! Our landlord was also looking at selling the property during our tenancy and Suttons made sure that we were kept In the loop wit...
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Comment on agent fees
The agency fees were standard to what I have come across in Manchester.
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Mar 30,2016
Minithumbup
By:
Mar 30,2016
0 people found
this helpful
Suttons have successfully sold 3 Manchester city centre apartments for me this year and each time I've been very impressed. They were under offer within a matter of days at excellent prices. I felt Suttons managed the negotiation stage well and also kept on top of the sometimes laborious conveyancing providing communication throughout....
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Comment on agent fees
Very competitive
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Mar 29,2016
Minithumbup
By:
Mar 29,2016
0 people found
this helpful
I have been totally satisfied with the service I received from Karen. She has been polite and helpful throughout and patiently taken me round the property multiple times. She has been prompt in all her replies and easy to get in touch with. And when I was running late to pick up the keys on completing she even said she'd stay behind after the office closed in order that I could still take them and move in that day. Great service....
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Mar 14,2016
Minithumbup
By:
Mar 14,2016
0 people found
this helpful
I have recently used Suttons City Living and had a good experience, in particular, of working with Dean. He was friendly and positive to deal with, he was proactive, kept me informed and did what he said he was going to do....
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Comment on agent fees
Reasonable
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Mar 14,2016
Minithumbup
By:
Mar 14,2016
0 people found
this helpful
Karen Hellenis and Anisah Undre did a wonderful job! They helped me secure the property that I wanted and assisted until completion date. Well done....
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Mar 14,2016
Minithumbdown
By:
Mar 14,2016
0 people found
this helpful
This review is not based solely on the agent we dealt with but the agency as a whole. We only saw the apartment once and really wanted to take it straight away which we did. We paid £300 to apply, what this covered was not explained just that it was application fees. It was not cleaned before we moved in. It had been sitting empty for 6 weeks no one checked if everything was still working, which left us with no hot water for 6days!!! No one came with us to show us how everything works. We ...
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Comment on agent fees
‚£300...not sure what that covers.
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By: Rob Kenyon
Mar 17, 2016
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Dear JS, I am sorry that your experience of renting a property through Suttons City Living has not been up to our usual standards. I do know that these remarks are in relation to letting a property in The Sorting House through ourselves. Unfortunately this apartment was a new instruction, from a landlord we have not dealt with before, and he wanted to manage the apartment himself, therefore we did not have any authority or funds to carry out repairs or do property visits etc. We did try to he....
Feb 26,2016
Minithumbup
By:
Feb 26,2016
0 people found
this helpful
I moved up to Manchester from Derby on my own and came across Sutton's City Living. This was the first time that I have ever used an Estate Agent and am proud to say that the service I received from Dean was exceptional and informative. He kept me updated every step of the way and answered any questions that I had. I am very happy with the whole service and would recommend Dean and Sutton's City Living to anyone....
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Comment on agent fees
good
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Feb 26,2016
Minithumbup
By:
Feb 26,2016
0 people found
this helpful
I usually don't like Sales departments due to previous experiences, however the team at Suttons were so lovely and helpful, particularly Rob who was very knowledgeable and such a friendly guy. He always took the time to help me with my enquiries and I felt nothing was too much for him....
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Jan 18,2016
Minithumbup
By:
Jan 18,2016
0 people found
this helpful
Nice, relaxed and friendly, good listener. Tries to find balance between representing the landlord and advising. Says so when he does not know some detail, honest...
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Comment on agent fees
Do not know yet
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Nov 09,2015
Minithumbup
By:
Nov 09,2015
0 people found
this helpful
Emma (and Suttons) were great agents to deal with. They were attentive whenever we had issues and managed to resolve these efficiently via the landlord. They always provided reasonable prior notice whenever they wished to enter the premises and we trusted them to conduct their visits without our presence as we work full time. Overall a positive experience....
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Areas covered

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
18 0 16 2 12 0 13 1 6 1

Job vacancies

Please see a list of jobs available

Agent Fees

Sales fee

1.5% including VAT of the agreed selling price

Letting Fee

Let & Manage letting fee is £445 including VAT and 12% including VAT management fee

Let Only fee is £600 including VAT

Inventory Fee is £60 including VAT

Application fee

Suttons City Living charge an application fee of £200 including VAT per tenant applying for a property. There is an additional charge of £50 including VAT per guarantor
Last updated at 1:04 PM 30/06/2015 by allAgents

Complaints Procedure

No procedure set.
Last updated at 12:42 PM 12/03/2015 by allAgents

Awards won by Suttons City Living

Individual Branch Awards

Manchester, M3 4EN

Jonathan Martin - no image available Jonathan Martin
Director
15 reviews

About Jonathan No description set View full profile
Rob Kenyon - no image available Rob Kenyon
Sales Manager
12 reviews

About Rob No description set View full profile
Justin Sparkes - no image available Justin Sparkes
Property Manager
6 reviews

About Justin No description set View full profile
Emma Martin - no image available Emma Martin
Director
18 reviews

About Emma No description set View full profile
Anisah Undre - no image available Anisah Undre
Administrator
4 reviews

About Anisah No description set View full profile
Sam Sharples - no image available Sam Sharples
Property Consultant
5 reviews

About Sam No description set View full profile
Dean Heywood - no image available Dean Heywood
Property Consultant
5 reviews

About Dean No description set View full profile
Karen Hellenis - upload your photo Karen Hellenis
Property Consultant
14 reviews

About Karen No description set View full profile
Sadia Kuraishy - upload your photo Sadia Kuraishy
1 reviews

About Sadia No description set View full profile


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