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    Jonathan Martin
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    Rob Kenyon
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    Justin Sparkes
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    Emma Martin
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    Sam Sharples
  • Dean Heywood
    Dean Heywood
  • Karen Hellenis
    Karen Hellenis
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    Maaria Khan
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    Scarlett Chester-Roberts
We are a family run agency based in Manchester City Centre. We pride ourselves on a friendly service doing the very best when any of our clients are looking buy, rent, sell or let. Call 0161 832 9922 to discuss your property needs.

229 Deansgate
Manchester
Greater Manchester
M3 4EN
0161 832 9922

 
www.suttonscityliving.co.uk Properties for sale
Properties for rent
Nov 14,2017
Minithumbup
Karen Hellenis
By: 'albowker'
Nov 14,2017
0 people found
this helpful
I bought a flat in the city through Suttons. The open day was very professional and well organised. the bidding process was fair and well managed. The conveyancing process took a lot longer than I expected but that was due solicitors. Karen helped massively and acted as a go-between between both solicitors using her experience to ensure the purchase progressed as quickly as possible. We got there in the end which is partly down to Karen's persistence, guidance and experience....
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Nov 09,2017
Minithumbup
Karen Hellenis
Rob Kenyon
By: 'Adrian'
Nov 09,2017
0 people found
this helpful
I sold my apartment through Suttons having let it through them for many years, with Rob arranging the original sale particulars and Karen taking the lead on the sales activity. Both Rob and Karen ensured a quick and smooth sales process and in the later phases of the process I dealt mainly with Karen. She is an absolute delight to work with. Very straight forward, knowledgeable and you feel she is someone to be trusted. If I called and she was not available to take my call she always called ...
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Comment on agent fees
No negative points concerning the sale.
Was this helpful? Yes
Nov 08,2017
Minithumbup
Karen Hellenis
By: 'Mr Sweatman'
Nov 08,2017
0 people found
this helpful
Fantastic agency and Karen helped make the purchase of my first property go as smoothly and efficiently as possible. No complaints whatsoever and I would be more than happy to deal with Karen and Sutton's City Living again in the future....
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Nov 06,2017
Minithumbup
Scarlett Chester-Roberts
Dean Heywood
By: 'Kay'
Nov 06,2017
0 people found
this helpful
These two agents are absolutely lovely. Very helpful and professional, and got everything done efficiently and made the entire process so much easier to deal with....
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Oct 13,2017
Minithumbup
Karen Hellenis
By: 'Mr Reekie'
Oct 13,2017
0 people found
this helpful
I bought a house using this estate agent and I worked with Karen to make the deal. It was a smooth process....
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Oct 13,2017
Minithumbup
Karen Hellenis
By: 'Jaime S'
Oct 13,2017
0 people found
this helpful
Karen was absolutely fantastic from the first minute. We are first time buyers and feel with confidence about the purchase we were making. Opposite to some other agents, she discovered to us the good things of the house, the benefits rather than just open the door and let us in. We highly recommend her to anyone and also we followed her advice regarding the solicitors. Completing the purchase takes time, in our case circa 13 weeks but it was something standard so very happy overall and we cannot...
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Comment on agent fees
We were buying so we did not pay any direct fees.
Was this helpful? Yes
Oct 11,2017
Minithumbup
Emma Martin
By: 'Alex'
Oct 11,2017
0 people found
this helpful
We rented a city centre flat through Suttons for two years and found the process simple throughout. Our point of contact at Suttons was Emma and she was always friendly, helpful, and responded quickly to inquiries. Our landlord quickly agreed to necessary work (including new sofas and cleaning of the storage heaters), so problems were dealt with quickly. Fees were reasonably and our deposit was quickly returned at the end of tenancy. A positive experience throughout - thank you Emma!...
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Comment on agent fees
To be honest I believe all fees to be too high but Suttons seemed more reasonably than most. There was no 'exit fee' which I know some agencies charge. There was also no contract renewal fee as far as I can remember.
Was this helpful? Yes
Sep 26,2017
Minithumbup
Karen Hellenis
Jonathan Martin
By: 'Michele'
Sep 26,2017
0 people found
this helpful
We found Suttons to be very friendly, competent and professional. Our first experience was of Jonathan, who has a lot of experience and market knowledge. He convinced us to choose Suttons and made himself available to help, when needed. Day-to-day management of our sale, however, was handled by Karen, who was also very helpful & responsive. Although the sale proved to be relatively straightforward (thankfully!), Karen made a couple of absolutely critical interventions: first, to secure a...
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Sep 25,2017
Minithumbup
Rob Kenyon
By: 'Mark McBride'
Sep 25,2017
0 people found
this helpful
I was more than impressed with the care and professionalism of Rob Kenyon during the purchase of the property in Manchester. It was a pleasure doing business with someone who 'knew what they were doing' and knew what was needed. You would be the first person that we would contact if needed in the future Thankyou...
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Sep 21,2017
Minithumbup
Scarlett Chester-Roberts
By: 'John'
Sep 21,2017
0 people found
this helpful
Scarlett is very helpfull. I higly recommend when you want to let a property. She is very good at resolving any issues. She does her job very promptly....
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Comment on agent fees
Good
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Sep 19,2017
Minithumbup
Dean Heywood
By: 'KPD'
Sep 19,2017
0 people found
this helpful
Dean is professional, polite, hugely capable and refreshingly down-to-earth. Twice now he has rapidly found new tenants for my apartments, assisted with furnishing the apartments as required. Dean advocated well on behalf of prospective tenants, was able to understand and impartially seek to marry our competing interests around viable compromise, was willing to accept my decision to reject some offers with courtesy and good humour while continuing to work tirelessly to bring in new applicants....
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Sep 15,2017
Minithumbup
Karen Hellenis
By: 'Srini'
Sep 15,2017
0 people found
this helpful
Karen was absolutely brilliant to deal with. She was friendly, flexible and really professional, and put us at ease communicating with us regularly throughout the sales process. Her efficiency and organisation ensured we were able to complete quickly! Thanks Karen, I look forward to working with you again...
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Comment on agent fees
Good
Was this helpful? Yes
Sep 15,2017
Minithumbup
Dean Heywood
Scarlett Chester-Roberts
By: 'Faizah'
Sep 15,2017
0 people found
this helpful
Really helpful and friendly staff members in particular Dean and Scarlett. Everything was done promptly and in a professional manner....
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Sep 14,2017
Minithumbup
Karen Hellenis
By: 'Gary Mancheater'
Sep 14,2017
0 people found
this helpful
I found Suttons and Karen very proffessional, if I wanted another look at the apartment there was never a problem Karen was always very helpful...
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Comment on agent fees
N/A
Was this helpful? Yes
Sep 08,2017
Minithumbup
By: 'Rares'
Sep 08,2017
0 people found
this helpful
Very professional and easy step by step instructions provided to get me all set up. An overall hassle free experience....
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Sep 08,2017
Minithumbdown
Dean Heywood
By: 'Heya'
Sep 08,2017
0 people found
this helpful
Everything before signing the contract was good. Dean helped us with any questions we had regarding the property and even made it easy for us signing the contrac even though I was not in the country at point. The only problem came once the contract was signed. Dean wouldn't be as responsive as he was before the contract was signed and wouldn't seem to put any effort to reach us or check on how we were doing with the flat....
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Comment on agent fees
Bad
Was this helpful? Yes
Sep 01,2017
Minithumbup
By: 'Nick M'
Sep 01,2017
0 people found
this helpful
All round good experience. Helpful, friendly staff! Mostly dealt with Scarlett who has been fantastic. If you are looking for a smooth positive experience then give Suttons City Living a call....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 15,2017
Minithumbup
Rob Kenyon
Karen Hellenis
By: 'Ken (overseas landlord)'
Aug 15,2017
0 people found
this helpful
We appointed Suttons to act on our behalf as overseas landlords for the sale of our property and i can honestly say they were a pleasure to do business with. They were very efficient and professional throughout the process and we were informed of every move on a regular basis. I would have no hesitation in recommending Suttons to act on our behalf again if the need ever arose. Rob, Karen and Jonathan were professional in their work and my only regret is that we did not find them years ago to man...
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Comment on agent fees
Very Fair rate was negotiated.
Was this helpful? Yes
Aug 08,2017
Minithumbup
Karen Hellenis
By: 'Amber'
Aug 08,2017
0 people found
this helpful
Karen has been extremely helpful throughout the whole process. Having had a few hiccups along the way, Karen was able to help it run smoothly, and efficiently. Would fully recommend working with her as she was always eager to help, empathetic and friendly. Many thanks Karen....
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Comment on agent fees
N/A
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Aug 05,2017
Minithumbdown
By: 'Lou'
Aug 05,2017
1 people found
this helpful
I was very disappointed with *the agent who was to show me a property. I waited for half an hour outside the property and he did not turn up. After 15mins I called the office and I was told he should be there soon. After another 15 mins I called the office again but at it was then closed I left a voicemail explaining I was still there and to please call me back asap. I received a missed call and voicemail at 10.30am the next morning from Sam telling me to call him back. When I called him ba...
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By: Robert Kenyon
Aug 08, 2017
View all comments (1)
Dear Lou, Please can you contact my office on 0161 819 4722 to discuss this further with you. I take complaints like this very seriously as we pride ourselves on a friendly, helpful service, and I believe your comments to be unfair in this instance. I looked into this with Sam in our office, and he has showed me his call log on his mobile, showing that he made calls to your mobile at the time you were supposed to be meeting him, he was also stood with another estate agent who was waiting for s ...
Jul 31,2017
Minithumbup
Rob Kenyon
By: 'The Atkinsons'
Jul 31,2017
0 people found
this helpful
Suttons have successfully managed our Manchester City centre property for years, they sort any problems quickly and are always available to answer any questions we have. We recently decided to sell the property, Suttons have dealt with the process brilliantly, getting a great offer for us in a very short space of time. Can't thank them enough, in particular Rob Kenyon, Justin and Karen stand out for their efforts. Great team!...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Jul 19,2017
Minithumbup
Karen Hellenis
Rob Kenyon
By: 'Thepooles'
Jul 19,2017
0 people found
this helpful
We have been Landlords with Suttons for quite a few years, they have always ensured good tenants, looked after them and us very efficiently, we recently decided to sell and we found them extremely good at finding a buyer and assisted us greatly through the process, many thanks to a great team, special thanks to Rob and Karen....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 07,2017
Minithumbup
Dean Heywood
By: 'Andrew'
Jul 07,2017
0 people found
this helpful
Excellent service. Very informative show of the property. Listen to requirements and demands and managed to effectively meet these. Was very quick and kept me informed of everything that was going on....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 07,2017
Minithumbup
Karen Hellenis
By: 'Simon W'
Jul 07,2017
0 people found
this helpful
Karen has been absolutely fantastic. Initially she correctly identified my rather particular requirements and matched me up with the apartment I have just bought. Using her insight, she managed to do this before it had officially come onto the market which was a great benefit. Throughout the process there was a number of issues with the solicitors not communicating between themselves but Karen was always on hand and provided the essential link to get things moving! She also provided regular u...
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Comment on agent fees
N/A
Was this helpful? Yes
Jul 04,2017
Minithumbup
Karen Hellenis
By: 'Cal'
Jul 04,2017
0 people found
this helpful
Karen has been so helpful throughout my tenancy agreement with Suttons organising resolutions to various issues that myself and my roommate had. However, where she was most helpful was being a go between with solicitors for when I was purchasing the flat I had been renting. Karen was so patient and helpful and took the time to explain things fully. The purchase would not have gone through without her help!...
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Jul 03,2017
Minithumbup
By: 'Thanos'
Jul 03,2017
0 people found
this helpful
This agency has been very friendly and very helpful! I don't have anything to complain, and as a satisfied tenant, I'd definitely recommend it....
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Jul 02,2017
Minithumbup
By: 'John Mc'
Jul 02,2017
0 people found
this helpful
I bought my property in 2004 with the help of Suttons who were great. In 2010 I rented it out and Suttons assisted with this too and have managed the property for me ever since. I find them helpful and responsive. In my experience they stike a balance between tenant and landlord/owner. If there are issues they have been helpful and listened to my needs. Staff are friendly....
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Comment on agent fees
Fees are reasonable
Was this helpful? Yes
Jun 30,2017
Minithumbup
Dean Heywood
By: 'Susan'
Jun 30,2017
1 people found
this helpful
Had a brilliant experience using Sutton living. Dean was absolutely brilliant from the get go. He answered my questions and made sure I had all the information I needed. The flat was perfect and lived up to my expectations. Great young man and a credit to your firm....
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Jun 26,2017
Minithumbup
Dean Heywood
Rob Kenyon
By: 'Pei'
Jun 26,2017
0 people found
this helpful
A bit of problem with the email communication (Dean had problems with receiving my emails), might be just because of the email system? Other than that everything went good and smooth....
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Comment on agent fees
Good
Was this helpful? Yes
Jun 23,2017
Minithumbup
Dean Heywood
By: 'Katie H'
Jun 23,2017
1 people found
this helpful
Dean was very patient and helpful with us! Efficient, reliable, and available whenever we had any questions! I would recommend him to anyone!...
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Was this helpful? Yes
Areas covered
  • M1
  • M2
  • M3
  • M4
  • M15
  • M21
  • M20
  • M5

NAEA ARLA NALS TDS Move With Us


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
28 0 46 3 19 0 30 1 6 2

Job vacancies

Please see a list of jobs available

Agent Fees

Sales fee

1.5% including VAT of the agreed selling price

Letting Fee

Let & Manage letting fee is £445 including VAT and 12% including VAT management fee

Let Only fee is £600 including VAT

Inventory Fee is £60 including VAT

Application fee

Suttons City Living charge an application fee of £200 including VAT per tenant applying for a property. There is an additional charge of £50 including VAT per guarantor
Last updated at 1:04 PM 30/06/2015 by allAgents

Complaints Procedure

No procedure set.
Last updated at 12:42 PM 12/03/2015 by allAgents

Awards won by Suttons City Living

Individual Branch Awards

Manchester, M3 4EN

Jonathan Martin - no image available Jonathan Martin
Director
18 reviews

About Jonathan No description set View full profile
Rob Kenyon - no image available Rob Kenyon
Sales Manager
21 reviews

About Rob No description set View full profile
Justin Sparkes - no image available Justin Sparkes
Property Manager
6 reviews

About Justin No description set View full profile
Emma Martin - no image available Emma Martin
Director
19 reviews

About Emma No description set View full profile
Sam Sharples - no image available Sam Sharples
Property Consultant
5 reviews

About Sam No description set View full profile
Dean Heywood Dean Heywood
Property Consultant
24 reviews

About Dean No description set View full profile
Karen Hellenis Karen Hellenis
Property Consultant in Residential Sales
36 reviews

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Maaria Khan - no image available Maaria Khan
Property Manager
3 reviews

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Scarlett Chester-Roberts - no image available Scarlett Chester-Roberts
Administrative assistant
3 reviews

About Scarlett No description set View full profile

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