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    mr lawton
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    Caroline
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    Didn't bother introducing herself
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Apr 05,2017
Minithumbdown
By: 'sophie'
Apr 05,2017
1 people found
this helpful
do not use this company. arranged a viewing and told the girl i did not have a mobile phone so please correspond via email/ then sent 2 further emails and another phone call the day before the viewing confirming i would be going but would not have a phone to call when i was there. Turned up and waited 20 minutes, borrowed a strangers phone to call and was told, oh we called and sent you a text to tell you the flat has been sold. so i explained i did not have a phone and their response was 'its n...
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no comment
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Mar 23,2017
Minithumbdown
By: 'Robert thomson'
Mar 23,2017
2 people found
this helpful
Unprofessional service from day one rude staff who dont care if you sell or not 5 times people never arrived sure they make people up to keep you with them disgracefull lack of knowledge of the work tbey do do not go with this crowd...
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Comment on agent fees
Nevet use them
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By: bill
Mar 28, 2017
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I unfortunately had a life changing experience with this company and I would suggest anyone to completely stay clear of them. They are very unprofessional and are very good at playing down any important issues that you would need to know about. They are very good at sending in their property people and charging you expensive and endless bills that never seem to end, proving they do not inspect/ check or even keep an eye on your property but are very happy to keep sending you repair bills. pleas ...
Jul 04,2015
Minithumbdown
Caroline
Didn\'t bother introducing herself
By: 'Anthony'
Jul 04,2015
3 people found
this helpful
Rude and unprofessional service. Failed to read application form correctly and dismissive to my wife who attended the office. Application form had post it note stuck on top saying 'Sit on application. Doesn't earn enough'. If they had bothered to read application form correctly would have known that not only are we both salaried but self employed as well and accountants' information was provided on form. Paid to provide a service to both customers and landlords and failing miserably at both. W...
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What agent could do to change your mind?
Read forms correctly. Be professional and courteous to customers and don't attach incredibly rude notes to forms when you haven't done your job properly.
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May 21,2015
Minithumbdown
mr lawton
By: 'billy'
May 21,2015
4 people found
this helpful
Please read this carefully. My advice to anyone is to not go anywhere there these people. My experience has left me thousands of pounds out of pocket, using these people. They will take your money for managing your property and that is it. I had to contact them regular asking for my rent and invoices but only to receive every excuse possible for not having them. They play down serious issues you really need to know about regarding your property ie there has been a small incident........the f...
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What agent could do to change your mind?
To be totally honest
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Comment on agent fees
NA
Was this helpful? Yes
By: Mr Lawton
May 22, 2015
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Dear Mr Mullen, I regret that you have chosen to vent your frustrations on a public forum however you have not been transparent with the facts. Your property was let with your knowledge and consent to a transitional care agency and the young tenant had residential care workers staying with him at the property 24 hours per day. The tenant took good care of the property for the first 12 months and following a favourable inspection of the property the tenancy was renewed, with your knowledge and ...
Mar 13,2015
Minithumbdown
By: 'Mansoor'
Mar 13,2015
2 people found
this helpful
Don't know where to start from coz in last 3 months i had many many prob with the flat only thing about the flat is location apart from that's its a piece of crap sorry to say but it is, moldy bedroom, in start i was begging for fridge coz it was broke so it took 2 months to sort it out n now the washing machine i told them abut the faulty machine on 7th of feb n guess what till now 10th of march no one came to check or give me a ring back abt it what they will do for repair. a sincere advice to...
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What agent could do to change your mind?
sutton kersh never ever again in my life and thats what i ll suggest to other people friends family everyone a strong NO
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Comment on agent fees
i am living here living my wife and they charged me 200 for it coz for 1 person its 120 n for 2 its 200 no gud at all
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Jul 08,2014
Minithumbdown
By: 'Julie hawkins'
Jul 08,2014
12 people found
this helpful
We sold our property after it being on the market with Sutton Kersh for over 2 years. Brenda was terrble, she ignored all our calls and when she did get back to us, instead of apologising she was so oblivious to our situation and made us feel that it was us that should be doing all the chasing. We had lots of offers whch fell through after being led to believe one of the prospective buyers had a mortgage , we initiated proceedings with our solicitor only to be told , after we phoned her and c...
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By: Helen
Mar 31, 2016
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Their block management is terrible. Too much on with too little staff. They consistently push you to one side & are a failure time after time. ...
Mar 28,2011
Minithumbdown
By: 'Dirk'
Mar 28,2011
9 people found
this helpful
I had the misfortune of dealing with the 2 mature women who work at Sutton Kersh in County Road, Walton, Liverpool. I can only assume that they mustn't get on with each other outside of their professional capacity as they don't appear to communicate with one another even though there's only a couple of feet between them. Both women seem completely incapable of passing on the simplest of instructions to one another resulting in multiple calls from them asking the same questions over and over...
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Was this helpful? Yes



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City Centre Liverpool
30-32 Exchange Street East,, Liverpool L2 3PQ
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Office 1
8 Tithebarn Street, Liverpool L2 3PU
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Office 2
40/42 Allerton Road, Liverpool L181LA
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Office 3
102 County Road, Liverpool L43QA
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