Sutton Kersh & Co
1.1/5, 16 reviews
0% recommended
33% sales valuation accuracy
75% sales fee satisfaction
50% lettings valuation accuracy
38% lettings fee satisfaction
No company information

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 33% 75% £89,000 £165,000
Lettings 50% 38% £400 £800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 1 0 7 0 1 0 1 0 6
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Absolutely disgusting, staff have ignored pho......”

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Jun 19,2020
Minithumbdown
By: 'Chi'
Jun 19,2020
4 people found
this helpful
Absolutely disgusting, staff have ignored phone calls, voicemails and emails for the last 3 months and when we visit them face to face they tell us to call them? How when no one answers and when they do they respond ‘we will get back to you ...
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“PATHETICI am an investor and over the last ......”

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Dec 12,2019
Minithumbdown
By: 'kevin'
Dec 12,2019
2 people found
this helpful
PATHETIC I am an investor and over the last 2 years their guide prices are nowhere near the mark, today I wanted to bid on a piece of land, guide price £100,000 it went for over 300,000. This is one of many, they are just wasting everybodys time, ...
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“Rude agents on the phone. Interrupt the custo......”

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Sep 30,2019
Minithumbdown
By: 'Alice'
Sep 30,2019
2 people found
this helpful
Rude agents on the phone. Interrupt the customer speaking. Try to talk over you. No customer service training there. When called out said you interrupt us we interrupt you. No if you cant do people skills go get another job......
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“Avoid at all cost!! They never respond, bad p......”

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Jul 30,2019
Minithumbdown
By: 'Lukasz'
Jul 30,2019
1 people found
this helpful
Avoid at all cost!! They never respond, bad phone manner, getting through to them is very difficult. Overall customer service is very disappointing. I have put an offer and its been 4 weeks and I'm still waiting to receive a response. After constant phone calls and ...
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“Avoid, absolutely useless...”

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Apr 04,2019
Minithumbdown
By: 'FSK'
Apr 04,2019
2 people found
this helpful
Never respond to emails. Demand to reschedule multiple times for even the simplest tasks. Only interested in getting money out of you....
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Comment on agent fees
Criminal.
Was this helpful? Yes
By: JKR
Apr 11, 2019
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I totally agree! Not act the best interest for customer, documents with lots of charges had sent and urged me to sign just with limit time scale. And landlord don't expect to make any money out as somebody eat the portion for you. ...

“Don't go through them...”

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Jan 07,2019
Minithumbdown
By: 'John'
Jan 07,2019
0 people found
this helpful
PLEASE PLEASE DONT USE THIS ESTATE AGENT! I moved in to a property in Walton around 3 years ago and it was an absolute nightmare. Picked keys up fine. Got to the house and it was clear that it hadn't been cleaned, under the couch was ...
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Comment on agent fees
I didn't mind paying the fees they were at the standard price, but when I renewed my tenancy I had to pay an additional fee which is a bit of a joke as it's just a piece of paper saying the term has been extended for another year and the rest of the contract t&c's remain the same.
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“Dessappointed, Damaged...”

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Nov 02,2018
Minithumbdown
By: 'Fake,'
Nov 02,2018
0 people found
this helpful
I was wrongly advised, Sutton Kersh, on behalf of the “fake buyer” Ms Lampitt, forced me to empty the flat for selling it as a condition for going a head with the sale as a request from the “fake buyer” and on the day of ...
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Comment on agent fees
Expensive , but no sale no fee thanks God!!!
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“Avoid at all costs...”

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Aug 03,2018
Minithumbdown
By: 'Eadaoin'
Aug 03,2018
1 people found
this helpful
Try and avoid Sutton Kersh at all costs, when first going to view the property no one turned up to show us around (should have been the first red flag) and instead we where shown around by the tenants, naively we still rented the flat ...
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Comment on agent fees
Ridiculous, three tenants moving into the property and they had the audacity to try and charge us for a third set of keys after paying a £125 additional applicant fee
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“Useless and disinterested...”

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Jul 21,2018
Minithumbdown
By: 'James'
Jul 21,2018
0 people found
this helpful
Let a property from SK and had absolutely no information about utilities etc had to do a lot of research to find out myself. Many items/utilities not working. Reported as broken but never fixed by them. Lost keys and it took them a full 2 ...
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“do not use this company. arranged a viewing and told ......”

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Apr 05,2017
Minithumbdown
By: 'sophie'
Apr 05,2017
5 people found
this helpful
do not use this company. arranged a viewing and told the girl i did not have a mobile phone so please correspond via email/ then sent 2 further emails and another phone call the day before the viewing confirming i would be going but would not ...
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Comment on agent fees
no comment
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“Unprofessional service from day one rude staff who dont care ......”

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Mar 23,2017
Minithumbdown
By: 'Robert'
Mar 23,2017
6 people found
this helpful
Unprofessional service from day one rude staff who dont care if you sell or not 5 times people never arrived sure they make people up to keep you with them disgracefull lack of knowledge of the work tbey do do not go with this crowd...
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Comment on agent fees
Nevet use them
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By: bill
Mar 28, 2017
View all comments (1)
I unfortunately had a life changing experience with this company and I would suggest anyone to completely stay clear of them. They are very unprofessional and are very good at playing down any important issues that you would need to know about. They are very good at sending in their property people and charging you expensive and endless bills that never seem to end, proving they do not inspect/ check or even keep an eye on your property but are very happy to keep sending you repair bills. pleas ...

“Rude and unprofessional service. Failed to read application form correctly ......”

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Jul 04,2015
Minithumbdown
By: 'Anthony'
Jul 04,2015
7 people found
this helpful
Rude and unprofessional service. Failed to read application form correctly and dismissive to my wife who attended the office. Application form had post it note stuck on top saying 'Sit on application. Doesn't earn enough'. If they had bothered to read application form correctly would ...
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What agent could do to change your mind?
Read forms correctly. Be professional and courteous to customers and don't attach incredibly rude notes to forms when you haven't done your job properly.
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“Please read this carefully. My advice to anyone is to ......”

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May 21,2015
Minithumbdown
By: 'billy'
May 21,2015
8 people found
this helpful
Please read this carefully. My advice to anyone is to not go anywhere there these people. My experience has left me thousands of pounds out of pocket, using these people. They will take your money for managing your property and that is it. I had ...
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What agent could do to change your mind?
To be totally honest
Attached Filesnbsp;
Comment on agent fees
NA
Was this helpful? Yes
By: Mr Lawton
May 22, 2015
View all comments (1)
Dear Mr Mullen, I regret that you have chosen to vent your frustrations on a public forum however you have not been transparent with the facts. Your property was let with your knowledge and consent to a transitional care agency and the young tenant had residential care workers staying with him at the property 24 hours per day. The tenant took good care of the property for the first 12 months and following a favourable inspection of the property the tenancy was renewed, with your knowledge and ...

“Don't know where to start from coz in last 3 months ......”

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Mar 13,2015
Minithumbdown
By: 'Mansoor'
Mar 13,2015
3 people found
this helpful
Don't know where to start from coz in last 3 months i had many many prob with the flat only thing about the flat is location apart from that's its a piece of crap sorry to say but it is, moldy bedroom, in start i was ...
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What agent could do to change your mind?
sutton kersh never ever again in my life and thats what i ll suggest to other people friends family everyone a strong NO
Attached Filesnbsp;
Comment on agent fees
i am living here living my wife and they charged me 200 for it coz for 1 person its 120 n for 2 its 200 no gud at all
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“We sold our property after it being on the market ......”

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Jul 08,2014
Minithumbdown
By: 'Julie'
Jul 08,2014
15 people found
this helpful
We sold our property after it being on the market with Sutton Kersh for over 2 years. Brenda was terrble, she ignored all our calls and when she did get back to us, instead of apologising she was so oblivious to our situation and made us ...
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By: Helen
Mar 31, 2016
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Their block management is terrible. Too much on with too little staff. They consistently push you to one side & are a failure time after time. ...

“I had the misfortune of dealing with the 2 mature women ......”

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Mar 28,2011
Minithumbdown
By: 'Dirk'
Mar 28,2011
11 people found
this helpful
I had the misfortune of dealing with the 2 mature women who work at Sutton Kersh in County Road, Walton, Liverpool. I can only assume that they mustn't get on with each other outside of their professional capacity as they don't appear to communicate with one ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 10:30 AM 02/10/2019 by heather heather

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