Surrey & Hants
3.6/5, 14 reviews
64% recommended
100% sales valuation accuracy
100% sales fee satisfaction
33% lettings valuation accuracy
64% lettings fee satisfaction
Surrey & Hampshire are an independent property agent and as such provide a professional and personal service to both Vendors and Buyers as well as Landlords and Tenants that so many corporate companies are unable to do. Unlike a lot of larger property agents we do not centralise our administration team ... show more Surrey & Hampshire are an independent property agent and as such provide a professional and personal service to both Vendors and Buyers as well as Landlords and Tenants that so many corporate companies are unable to do. Unlike a lot of larger property agents we do not centralise our administration team in some far off remote town where the staff do not know our customers. We have a small and friendly team based in our office in Godalming.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £418,500 £418,500
Lettings 33% 64% £740 £1,265
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 0 5 5 1 0 0 0 0 0
Areas covered
Address

132 High Street
Godalming
Surrey
GU7 1AB
01483 527 171

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Overall not amazing. Avoid if possible....”

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Oct 16,2019
Minithumbdown
By: 'Lea'
Oct 16,2019
0 people found
this helpful
Overall not amazing. The agents are not responsive, do not react quickly and do not react positively when you have issues. You also have to call a lot to get things sorted or send several emails. The only person who has been helpful is Adam ...
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By: Stephen Bailey
Oct 16, 2019
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I really can't see how we can be perceived as 'not responsive'. Lea, contacted us on Monday with a few issues. We spoke to her landlord who asked us to research the issues. I visited the property the very next day, reported back to the landlord who instructed us to resolve the issues of which we are doing so booking in contractors to fix the shower and the fridge. Having reviewed our actions I fail to see how we could be more responsive. ...

“excellent customer service...”

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Oct 04,2019
Minithumbup
By: 'Lizzie Senneck'
Oct 04,2019
2 people found
this helpful
I am renting my flat through Surrey & Hants and they have been a pleasure to deal with. Simon is personable and takes any concerns or problems seriously. It has been a breeze. Highly recommended....
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“Fantastic experience!...”

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Oct 04,2019
Minithumbup
By: 'Sarah Meanwell'
Oct 04,2019
2 people found
this helpful
I have just moved to Surrey from South Africa, and having started a new job, the prospect of finding the right place to rent, was a daunting one. I emailed an enquiry on a property and Kathleen called me. She was was not only polite ...
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“Longterm Tenant...”

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Oct 03,2019
Minithumbup
By: 'Tom Still'
Oct 03,2019
2 people found
this helpful
I have been a tenant for 6 years through Surrey and Hants and they have always dealt with any problems fast and efficiently, They are very proffesional and always on hand to help when needed. The communication between myself and them has always been good and ...
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“5 * SERVICE...”

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Oct 01,2019
Minithumbup
By: 'Marie D'Mello'
Oct 01,2019
2 people found
this helpful
Would like to say a big thank you to Simon at Surrey and Hants Estate Agent. We sold our house through them and received great service, nothing was too much trouble for him and they sold our house quickly and smoothly. I would definitely use ...
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“Engaging and efficient...”

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Jun 03,2019
Minithumbup
By: 'Kate McCarthy'
Jun 03,2019
2 people found
this helpful
I have always found Kathleen to be engaging and efficient. She always goes the extra mile and it is a pleasure to deal with her. Great job!...
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Comment on agent fees
Happy with fee levels
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“Rubbish...”

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Mar 12,2019
Minithumbdown
By: 'Vagster99'
Mar 12,2019
0 people found
this helpful
Rubbish service. Rubbish everything. Not happy. Reported problem in November 2018. Still waiting. Took a years rental in advance but only paid landlady 1 month at a time....
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Comment on agent fees
Rubbish
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“Absolutely incredible...”

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Aug 18,2018
Minithumbup
By: 'Megan'
Aug 18,2018
2 people found
this helpful
Since we've moved in, Tina and Debbie have jointly been incredible to work with, any issue we have they have been really speedy and concerned with such a willingness to help us. Thank you so much, everyone I've dealt with has been wonderful and super ...
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“Brilliant!...”

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May 24,2018
Minithumbup
By: 'LL'
May 24,2018
2 people found
this helpful
Erica came to the rescue when our fridge freezer stopped working recently. She organised for an engineer to come and take a look at it on the same day that I rang to report it. As it was unable to be fixed, Erica organised a ...
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“Erica - The Saviour!...”

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May 22,2018
Minithumbup
By: 'Godalming133'
May 22,2018
2 people found
this helpful
My overall experience with Surrey & Hampshire was impeccable. Not only did we get all the advice, help and support with letting out a property, it was also carried out with such professionalism and in such a timely manner. Erica, dealt with us directly, and we ...
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Comment on agent fees
Good, the agency fees for what was required to let the property was good value for money.
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“Do not subject yourself to the stress and frustration of ......”

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Mar 07,2018
Minithumbdown
By: 'Avoid! Avoid! Avoid!'
Mar 07,2018
6 people found
this helpful
Do not subject yourself to the stress and frustration of dealing with these useless estate agents. Myself and my partner rented a property with Surrey & Hampshire for over 2 years and it was far from enjoyable. Despite initially being showed around the property by a rather ...
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“Rented from Surrey and Hants for last 8 years. Always found ......”

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Dec 06,2017
Minithumbup
By: 'SChild'
Dec 06,2017
1 people found
this helpful
Rented from Surrey and Hants for last 8 years. Always found the office and staff helpful, have resolved issues at the property appropriately. Repairs and maintenance completed as requested. Communication by phone or email good. Was given notice by landlord and Surrey and Hants staff did ...
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Comment on agent fees
Fees similar to other agents, if not cheaper in some aspects e.g. check in/check out.
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“After a whole year with this estate agency it was ......”

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Jul 07,2017
Minithumbdown
By: 'GO AWAY! DON'T CHOOSE THEM!'
Jul 07,2017
2 people found
this helpful
After a whole year with this estate agency it was very very dissapointing. The state of the house was in very poor condition to what they said it was. Then we communication between us and them was so bad and lastly when the check out ...
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Comment on agent fees
VERY BAD FEES. FEES FOR EVERYTHING WHICH AREN'T NEEDED.
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“Horrible lettings agent. We asked for someone to check the ......”

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Jun 06,2017
Minithumbdown
By: 'Ryan'
Jun 06,2017
3 people found
this helpful
Horrible lettings agent. We asked for someone to check the boiler. Engineer said it needed fixing. They didn't. When it leaked months later we got someone round who condemned it because it was leaking carbon monoxide. We had a toddler and my wife was pregnant. ...
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Comment on agent fees
Unclear, murky, unjustified
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By: Xxx
Apr 09, 2018
View all comments (1)
The worst literally the worst estate agency which I ever met !! We were renting flat for nearly two years - the most horrible two years in our life. No one was interested of state of the property, dispute of constantly emailing the problems they were ignored straigh away. Standard excuse - never received your email. Im glad that we were making pictures if every single issue and now we have proves that it was reported. The agents are useless and helpless never paid any attention to us tenant. On ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 10:03 AM 03/10/2019 by Gemma

Awards won by Surrey & Hants

Individual Branch Awards

Godalming, GU7


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