It is Surrey and Hampshire Property Services' policy that once a landlord puts their trust in one of their representatives, they will be dealing with that representative from then on. With this in min Read full description...It is Surrey and Hampshire Property Services' policy that once a landlord puts their trust in one of their representatives, they will be dealing with that representative from then on. With this in mind, Surrey and Hampshire Property Services can proudly boast that, above all, the landlord comes first.
Surrey & Hants

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“ Absolutely incredible... ”

Aug 18,2018
Minithumbup
By: 'Megan'
Aug 18,2018
0 people found
this helpful
Since we've moved in, Tina and Debbie have jointly been incredible to work with, any issue we have they have been really speedy and concerned with such a willingness to help us. Thank you so much, everyone I've dealt with has been wonderful ...
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“ Brilliant!... ”

May 24,2018
Minithumbup
By: 'LL'
May 24,2018
0 people found
this helpful
Erica came to the rescue when our fridge freezer stopped working recently. She organised for an engineer to come and take a look at it on the same day that I rang to report it. As it was unable to be fixed, Erica organised a ...
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“ Erica - The Saviour!... ”

May 22,2018
Minithumbup
By: 'Godalming133'
May 22,2018
0 people found
this helpful
My overall experience with Surrey & Hampshire was impeccable. Not only did we get all the advice, help and support with letting out a property, it was also carried out with such professionalism and in such a timely manner. Erica, dealt with us directly, and ...
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Comment on agent fees
Good, the agency fees for what was required to let the property was good value for money.
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Mar 07,2018
Minithumbdown
By: 'Avoid! Avoid! Avoid!'
Mar 07,2018
3 people found
this helpful
Do not subject yourself to the stress and frustration of dealing with these useless estate agents. Myself and my partner rented a property with Surrey & Hampshire for over 2 years and it was far from enjoyable. Despite initially being showed around the property by a ...
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Dec 06,2017
Minithumbup
By: 'SChild'
Dec 06,2017
0 people found
this helpful
Rented from Surrey and Hants for last 8 years. Always found the office and staff helpful, have resolved issues at the property appropriately. Repairs and maintenance completed as requested. Communication by phone or email good. Was given notice by landlord and Surrey and Hants staff did ...
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Comment on agent fees
Fees similar to other agents, if not cheaper in some aspects e.g. check in/check out.
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Jul 07,2017
Minithumbdown
By: 'GO AWAY! DON'T CHOOSE THEM!'
Jul 07,2017
1 people found
this helpful
After a whole year with this estate agency it was very very dissapointing. The state of the house was in very poor condition to what they said it was. Then we communication between us and them was so bad and lastly when the check out ...
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Comment on agent fees
VERY BAD FEES. FEES FOR EVERYTHING WHICH AREN'T NEEDED.
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Jun 06,2017
Minithumbdown
By: 'Ryan'
Jun 06,2017
2 people found
this helpful
Horrible lettings agent. We asked for someone to check the boiler. Engineer said it needed fixing. They didn't. When it leaked months later we got someone round who condemned it because it was leaking carbon monoxide. We had a toddler and my wife was pregnant. ...
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Comment on agent fees
Unclear, murky, unjustified
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By: Xxx
Apr 09, 2018
View all comments (1)
The worst literally the worst estate agency which I ever met !! We were renting flat for nearly two years - the most horrible two years in our life. No one was interested of state of the property, dispute of constantly emailing the problems they were ignored straigh away. Standard excuse - never received your email. Im glad that we were making pictures if every single issue and now we have proves that it was reported. The agents are useless and helpless never paid any attention to us tenant. On ...
Jun 21,2014
Minithumbdown
By: 'VeryUpsetTenant'
Jun 21,2014
4 people found
this helpful
If only we had seen these reviews before we rented a property off Surrey & Hants in Godalming. We were shown around the flat by *the agent, who we found very nonchalant and rather odd, but he did promise us our list of issues would ...
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Feb 12,2014
Minithumbdown
By: 'Disgruntled#9'
Feb 12,2014
4 people found
this helpful
When first contacting S&H about a property they had listed *they said he would show us around. He seemed a bit aloof on the phone and almost like they didn't really care. But on the day of the viewing he instead sent ...
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What agent could do to change your mind?
For a start get rid of the guy named Simon in the lettings team, He is supposed to be the first contact for your company but he has no customer focus and is actually a liability to Surrey & Hants. The second thing is TALK to each other. The miscommunication from the maintenance team between themselves, landlords and tenants is shocking. This needs to be addressed.
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Oct 20,2013
Minithumbdown
By: 'Sandyseale'
Oct 20,2013
2 people found
this helpful
We went to view a property with Surrey & Hants, and were shown round by one of the rudest letting agents I have ever met. He was so rude that my husband and I laughed about it afterwards, as it was though we had somehow ...
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What agent could do to change your mind?
Employ staff who don\'t treat prospective tenants as though they were interrupting their day!
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Oct 31,2012
Minithumbdown
By: 'ex-tenant'
Oct 31,2012
2 people found
this helpful
Wish I had seen these reviews before Unprofessional company. Tried to take as much money out of the deposit as they could on leaving the property - minor issues being charged at ridiculous prices such as £100 for removing one small bag of grass cuttings ...
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By: s
Feb 19, 2013
View all comments (1)
We really must emphasise that as an agent we do not make the decisions on what, if any, monies should be held back at the end of a deposit and the decision is made by the landlord and the agent does not, in any way, benefit from this. That said, there is the Tenant Deposit Scheme (of which we are fully paid up members of) which decides, independentally of the tenant, the landlord or the agent of any money that should or should not be held from the deposit. ...
Oct 27,2011
Minithumbdown
By: 'Graduate'
Oct 27,2011
3 people found
this helpful
All letting agents will charge ridiculous fees but Surrey and Hants are the worst agents I have dealt with. They charge for everything which would be fine if they were an effective agent but they were awful. We worked so hard to look after the ...
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What agent could do to change your mind?
Stop charging ridiculous fees or at least make more of an effort to explain all of your hidden fees rather than just burying them in a contract. Make more of an effort to improve communication between landlords and tenants (I'm sure this is one of the main points of your role?) Scrap your "deposit release" scheme. Stop being incompetent. Close down your awful company and hope there is no hell.
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Apr 13,2011
Minithumbdown
By: 'Imbros'
Apr 13,2011
2 people found
this helpful
If I can prevent it I will never use these people again! Their lack of communication is from time to time very frustrating. Once they have your money they will go completely quiet! ...
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Apr 11,2011
Minithumbdown
By: 'Matt'
Apr 11,2011
4 people found
this helpful
The co-tenant we lived with stopped paying her rent. Naughty girl. Surrey & Hants didn't tell us this and instead allowed interest to accure while the contract ran. Annoying, but no disaster - it's only 4.5%. I said I'd pay her rent for her, but Surrey & Hants ...
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Farnborough
16 Victoria Road, Farnborough GU14 7NY
(1)
Office 1
132 High Street, Godalming GU7 1AB
(13)


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