100% sales valuation accuracy
100% sales fee satisfaction
75% lettings valuation accuracy
30% lettings fee satisfaction
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2024
allAgents People Awards
Latest Reviews
View all Reviews 62
21st Mar 2023
reviewed by 'GL1 3LF'
1st Jun 2022
reviewed by 'Vicky'
6th Feb 2022
reviewed by 'robert anthony howard'
19th Jun 2021
reviewed by 'Philomena Fahy'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 75% | 30% | £350 | £1,750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 7 | 7 | 36 | 1 | 0 | 0 | 1 | 0 | 6 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Rankings
Latest Properties
No Properties
Mar 21,2023
Mar 21,2023
0
people found
this helpful
this helpful
The team at surelet come across is very helpful to begin with.Just before I moved out they increased the rent by 26% and when I ask them why they blamed the landlord. Having cleaned the place from top to bottom. I was very disappointed to ...
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Jun 01,2022
Jun 01,2022
0
people found
this helpful
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I rented from them for just over a year and their customer service was awful . Long delays getting back to you, having to always chase them up about questions. When we got told we had to move because the landlord was selling up they didn't ...
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Feb 06,2022
Feb 06,2022
0
people found
this helpful
this helpful
Be warned you will regret having any dealings with surelet. Myself and 3 good friends..all landlords have dealt with surelet and now would not touch them with a barge pole....
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Oct 06,2021
Oct 06,2021
2
people found
this helpful
this helpful
Took inflated deposit, didn't protect it for 5 long years, had several opportunity to do so,failed to repair property, was continuously rude and disrespectful. A vile bully of a man to deal with, Rhodri Davies feels he is above everyone else, a failed businessman with ...
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Aug 09,2021
Aug 09,2021
4
people found
this helpful
this helpful
Never again! They seemed friendly and helpful at first until issues starting popping up within the property, took constant nagging to get any help and in the end just gave up. Asked to be released from tenancy early even paid a fee to do so. ...
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Jun 19,2021
Jun 19,2021
0
people found
this helpful
this helpful
Beware. They knowingly let properties that have bad landlords without informing you. I've waited weeks for cooker replacement, months for plumbing let alone normal maintenance. Breeched the time limits on the remedials on the new electric safety checks, which I am now having to report ...
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Jan 27,2021
Jan 27,2021
1
people found
this helpful
this helpful
Well...They are quite rude and unprofessional. One example for all: They are unable to provide simple thing like electronically signed contract after nine weeks when the tenancy agreement started with the excuse they do not have access to their office due to the covid-19. ...
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Jan 11,2021
Jan 11,2021
1
people found
this helpful
this helpful
If I had known this lot would be this unprofessional I would have avoided. If only the guy who showed us around the property had been our manager as he actually seemed to know what he was doing. Our first property manager had no idea ...
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Oct 04,2020
Oct 04,2020
0
people found
this helpful
this helpful
Lucy resolved my issues really quickly and professionally. Thank you so much the taps in my bathroom look amazing and more importantly don't drip
ANITA x...
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Sep 07,2020
Sep 07,2020
2
people found
this helpful
this helpful
If you're a tenant AVOID THIS AGENCY. Once they have your money you'll see them for what they are - rude, unprofessional, bullies!...
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Jul 28,2020
Jul 28,2020
0
people found
this helpful
this helpful
If I could give 0 rating that is what they deserve. They are all very nice when they want to get your property as a landlord. Then you entrust them and specify what you will and won't accept from tenants i.e. no pets etc and ...
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Jun 10,2020
Jun 10,2020
1
people found
this helpful
this helpful
Communication, feedback and service for maintenance issues is either non existent or based on untruths. They are arrogant in the extreme and in 12 months they have yet to return a call, they promise to return calls because, strangly, the letting maintenance team are always "on ...
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May 28,2020
May 28,2020
3
people found
this helpful
this helpful
I wish I could give it -10 as this company is so poor in terms of professionalism and how to deal with people.
They miss lead you into handing over money and then refusing to give back. Please!!! please!!! don’t hand over holding deposit ...
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Apr 02,2020
Apr 02,2020
0
people found
this helpful
this helpful
If I could put minus stars i certainly would. AVOID AVOID AVOID!!! Locked in a DPS-Deposit return dispute with these very unprofessional individuals. Hopeless with property maintenance issues "tomorrow" and "I will get back to you" are their favourite words. 2 years worth of unbelievably bad ...
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Feb 22,2020
Feb 22,2020
1
people found
this helpful
this helpful
Should of read this before going on a viewing.
Waste of time and rude
I overheard a friend too saying they took a cash bribe on his viewing to get the property. Would never ever use.
Really surprised they still have a business - this ...
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Dec 18,2019
Dec 18,2019
1
people found
this helpful
this helpful
Worse ever property we got from this agency.
All the fittings and fixtures in the property was just ok and somehow in place with very vulnerable position but as soon as you start using it, it will have some problems. Carpet, windows, toilet, kitchen, heating ...
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Nov 16,2019
Nov 16,2019
4
people found
this helpful
this helpful
They told us we could use all of the double length garage and it was the only reason we took it ,day of moving in the garage was locked with the owners stuff in ,after confronting surelet they denied everything . They also took extra deposit ...
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Oct 22,2019
Oct 22,2019
1
people found
this helpful
this helpful
Extremely unprofessional, won't answer the phone or return calls, keep saying things will be done 'tomorrow' and never get done. Luckily we were buying from them so didn't need to pay them. Consistently poor so at least they were consistent with something....
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Sep 17,2019
Sep 17,2019
4
people found
this helpful
this helpful
My partner rented through surelet Hemel Hempstead . Where should I start .... very apparent the company from the director Nimesh going down to Rebecca have no clue whatsoever .
The customer service is non apparent and have no understanding in the basic understanding of lettings
Knowing the ...
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Comment on agent fees
Trying to charge check out fees despite not even doing a check in . Note check out the tenant was even told to attend and simply informed to drop a key to the office
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Jul 28,2019
Jul 28,2019
1
people found
this helpful
this helpful
Nice at first, but beware of the bullying attitude later if you dare ask them to do anything. Also, be ready for them to rip you off over your fees. My advice is to stear well clear of these unpleasant people....
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Jun 19,2019
Jun 19,2019
3
people found
this helpful
this helpful
Avoid these agents at all costs. I rented my house through them for almost a year and it was an absolute nightmare. They are all very nice when they are trying to woo you but quickly lose interest after that. In my case they made ...
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Comment on agent fees
I don't know how they can justify their charges.
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Jan 30,2019
Jan 30,2019
0
people found
this helpful
this helpful
Mel Higgs Hemel Hempstead branch helped me massively tried working within my budget to find me the property that' suits me although we didn't find this. She was more than helpful went out of her way to give me options and I no in the ...
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Comment on agent fees
Good
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Oct 22,2018
Oct 22,2018
6
people found
this helpful
this helpful
Endless problems, the house was barely fit to live in (the plumbing in the toilet was so badly done it was blocking over and over because of the way the pipes had been put in, but the agents claimed it was "our fault" and "they ...
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Sep 11,2018
Sep 11,2018
4
people found
this helpful
this helpful
I gave them two properties to manage. Both had rules of no pets. Both properties were let with tenants who had pets due to lack of checking by Surelet. Both properties suffered damage, but was not reported back after their periodic checks. renewals were supposed ...
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Apr 28,2018
Apr 28,2018
0
people found
this helpful
this helpful
We are overseas landlords and came to Surelet after having to let our previous agent go.
James Norman looks after our property from the Burton Branch. He keeps us informed at all times and ensures our tenants needs are met. All necessary maintenance and safety ...
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Comment on agent fees
Priced well.
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Apr 17,2018
Apr 17,2018
0
people found
this helpful
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I have recently used Surelet's letting division and found the service to be second-to-none. Charlotte and the team were very friendly, always returned phone calls and never failed to offer advice when needed.
I would highly recommend them. Thanks to all of them....
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Comment on agent fees
N/a
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Apr 07, 2021
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My son rents a house of this shower of sh*t hes had no heating now for 2 weeks 6 month old baby its freezing out never missed rent time to take action ...
Mar 13,2018
Mar 13,2018
8
people found
this helpful
this helpful
This agent cheated me on the deposit money! Always postponed the return of my deposit each time I asked for it. I have initiated a complaint process to recover my money now....
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Comment on agent fees
N/A
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Mar 01,2018
Mar 01,2018
5
people found
this helpful
this helpful
DON'T RENT WITH THEM.
I moved to one of their flats. Initially I thought it was expensive but I thought it was in really good conditions. When I went to sign, a lot of fees suddenly appeared. Be aware that just for leaving, you will ...
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Comment on agent fees
High Agent's fees and they don't tell all of them until you go to sign the contract
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Sep 28,2017
Sep 28,2017
4
people found
this helpful
this helpful
Seemed ok before moving in to the property and encountering problems. Please read the fine print as they charge you for absolutely everything. Even to leave the property it's £50 charge. To renew a contract they want to charge £80 +....
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Comment on agent fees
Extortionate agency fees!!!!
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Sep 26,2017
Sep 26,2017
3
people found
this helpful
this helpful
The service is disastrous! Everyone was aware on our moving in date but no one was willing to do anything until we pay application fee (even though we have provided all our details and contracts). We were not able to view the property beforehand so ...
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Comment on agent fees
£200 Application fee (+£100 per additional applicant) £100 Guarantor fee £120 Arrangement fee
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Sep 26, 2017
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(1)
I am disappointed that you have had a poor experience.
Please can you provide me with further details of the situation, property address and your details such that I can look into the matter further for you.
We pride ourselves at Sure Sales and Lettings with providing a good service, your feedback is much appreciated, and I am more than happy to look into this further for you. Please call us on 01332 775322 or alternatively email on derby@surepropertygroup,com ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
