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No description available.
Sep 09,2016
Minithumbdown
By:
Sep 09,2016
0 people found
this helpful
I agree with other reviews - they are nice and friendly when they show you around but their service after you sign up is shocking. You cannot contact them on the phone - they either don't pick up or when they do they cannot speak to you - they agree to call back but never do. If they need something from you they are on you constantly but if you need them they just delay and delay things with terrible excuse and a real blame culture against their colleagues. They seem to have a very high turn ove...
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Was this helpful? Yes
Sep 04,2016
Minithumbdown
By:
Sep 04,2016
1 people found
this helpful
I tried to leave 0 stars but 1 is the lowest! Tenants be VERY careful and avoid if possible. This goes for all the big high street agents to be honest but it's not easy when you don't have much choice. Expensive fees, VERY unprofessional and never do what they say they will or call back etc etc. Rude staff that treat you like a second class citizen if you're renting. Be extremely aware of all their masses of extra fees for doing nothing (eg tenancy renewal, 'final inspection' etc etc). Above a...
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What agent could do to change your mind?
A lot of money for nothing and massively inflated fees/charges eg รƒฦ’รขโ‚ฌลกรƒโ€šร‚ยฃ60 for a lost key which would cost about รƒฦ’รขโ‚ฌลกรƒโ€šร‚ยฃ3.
Comment on agent fees
A lot of money for nothing and massively inflated fees/charges eg รƒฦ’รขโ‚ฌลกรƒโ€šร‚ยฃ60 for a lost key which would cost about รƒฦ’รขโ‚ฌลกรƒโ€šร‚ยฃ3.
Was this helpful? Yes
Aug 04,2016
Minithumbdown
By:
Aug 04,2016
0 people found
this helpful
I rented via this bunch just over two years ago (only just found this site). Despite the fact I was paying £1000 a month rent, when I had to ring them I was spoken to like something scraped off a shoe by everyone ,including the receptionist! once I left the property they then tried to claim 'damages'. Luckily I had photographs so they had to back off. I would never rent from them again, they are terribly nice when showing you around, once you have paid the deposit however it is a co...
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Was this helpful? Yes
Jul 29,2016
Minithumbdown
By:
Jul 29,2016
0 people found
this helpful
let me start by saying if it was possible i would give this minus stars. On first applying through the agency all seemed to be fairly good, application went through quickly and easily and i was moved in within 2 weeks. However then all the problems started to arise, within a month of moving into the property i noticed that my clothes, the carpet and my bedding was constantly damp or soggy, after emailing and calling for 3 days i finally got a response that someone would be coming round to look ...
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Comment on agent fees
woefully over priced for the service they provide... รƒโ€šร‚ยฃ105 reference and it took me 3 minutes to fill... entry and exit check costs over รƒโ€šร‚ยฃ100 in total for a nothing job as they missed everything..
Was this helpful? Yes
Jul 06,2016
Minithumbdown
By:
Jul 06,2016
0 people found
this helpful
1 star is to much for this company absolutely Disgusting the service is appalling some of the staff wouldn't know customer service if it jumped up and slapped them in the face now begins the fight to get our deposit back !!!! They hold your deposit for the most pathetic things I think if you farted they would charge you there highly ridiculous maintenance fees I don't know what company's they use for this ! I wouldn't recommend them to my worst enemy and reading previous reviews it sounds like e...
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What agent could do to change your mind?
Extortionate
Comment on agent fees
Extortionate
Was this helpful? Yes
Jun 28,2016
Minithumbup
By:
Jun 28,2016
0 people found
this helpful
I have been renting with Surelet for four years now, excellent service and extremely helpful. Steph is always there and her team are very polite and helpful. Would not consider going elsewhere. Thank you all...
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Comment on agent fees
Excellent support and if there are issues they deal with them efficiently and effectively
Was this helpful? Yes
Jun 27,2016
Minithumbdown
By:
Jun 27,2016
0 people found
this helpful
If I could rate no stars we would have!! So here's our story - we were given notice through Surelet that our landlords were wanting to sell the house we were renting from them. The only house in the area we found on short notice and in our price range was again through Surelet which we were desperately trying to avoid as when we had the tiles collapse in the kitchen before Christmas it took 5 1/2 months for them to even get someone out to come look at it only to find out that the wooden supports...
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Comment on agent fees
Appalling
Was this helpful? Yes
Nov 10,2015
Minithumbdown
By:
Nov 10,2015
1 people found
this helpful
Paid for full management but in over 2 years they never entered the property once . Had tests done that I requseted them not to deal with as I wanted my own traded men's to action but they still went ahead and actioned then sent me the bill. Tenants deposit they tried to pay me as I'm the tennent ah hello I'm landlady . They continued to take rent in full from the tenants after they had left . They lack any service skills and they are con artists be warned...
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Was this helpful? Yes
Oct 15,2015
Minithumbdown
By:
Oct 15,2015
0 people found
this helpful
This agency has been useless from the start and shouldn't be trading. When we viewed the property the agent advised us that there was no admin fees and that it would be a secure 6 month tenancy followed by 12 month tanancies every period after that for years to come. Turned out after the 6 months that this was not the case and it would just be a 30 day periodic tendency. They don't respond to repairs and the agent doesn't answer calls. They are good at taking the rent but that's about it. When w...
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What agent could do to change your mind?
Stop telling lies and do things properly and by the book and don't make false promises and let honest people wait for their money.
Comment on agent fees
Checkout fees of รƒโ€šร‚ยฃ54.00 although no fees applicable in accepting the property.
Was this helpful? Yes
Sep 15,2015
Minithumbdown
By:
Sep 15,2015
0 people found
this helpful
Absolutey terrible .I booked a appointment to view a property after 1 1/2 hrs drive 3 mins before the appointment they cancelled without even an apology. ill never use these again....
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Jul 22,2015
Minithumbdown
By:
Jul 22,2015
1 people found
this helpful
I would like to express my disappointment and frustration on how we have been treated by Sure let in Burton Upon Trent. We had to wait 3 weeks for a viewing on a property. In which we had to constantly ring and chase for this viewing as no one ever got back to us. We got told on a numerous of occasions that they did not yet have the keys as Martin and Co were the previous letting agent for this property and they were in fact handing this over to Sure let. Papers were signed at the shop befor...
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Comment on agent fees
We had to pay an additional รƒโ€šร‚ยฃ239 to move in 9 days early which they had calculated wrong anyway. And then when we paid the Money they asked what it was for? Very poor Service from start to finish.
Was this helpful? Yes
May 20,2015
Minithumbdown
By:
May 20,2015
0 people found
this helpful
moved into a property on the 23rd of april 2015 with a gas debt on the meter we wernt made aware off. Hand rail for stairs completly loose. Light fixtures in bthroom have drop down out of there holes and are hanging over bth. Drain pipes existing the property have wide holes in the wall so loads of bugs get in etc woodlice. . .slugs. . .spidppliances left in kitchen we were told would be removed before we move in. front door doesnt sit flush at the bottom. We foud out later from the senior p...
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What agent could do to change your mind?
The management is a father daughter team which means you cant put forward a complaint.
Was this helpful? Yes
Mar 10,2015
Minithumbup
By:
Mar 10,2015
0 people found
this helpful
Very helpful and very friendly , on the day of the move I dealt with somebody different , can't remember there names both very friendly...
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Was this helpful? Yes
Mar 06,2015
Minithumbup
By:
Mar 06,2015
0 people found
this helpful
I found these guys the most helpful Estate Agents in the town. They had the best selection of properties at the most realistic prices. Every time I had to visit their offices I always found them helpful and professional. Their fees for moving in we're the cheapest that I could find on the high street and the service they provided was wonderful. I cannot fault this firm and I would highly recommend they to anyone. We will be looking at buying our first place this year, and these are the guys I wi...
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Was this helpful? Yes
Sep 17,2014
Minithumbup
By:
Sep 17,2014
1 people found
this helpful
Surelet have been nothing but professional from the word go while dealing with my property. My property was let within one week! And tenants moved in within another week. All staff within the Burton branch were very friendly and efficient. I couldn't recommend them enough!...
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Comment on agent fees
I felt the fee\'s were fair for the amount of work they carried out. Very competitive as I\'ve spoken to a lot of different agents in the area before making my decision to come on with Surelet Burton.
Was this helpful? Yes
Sep 17,2014
Minithumbup
By:
Sep 17,2014
3 people found
this helpful
After an absolutely terrible experience with a very Big Derby Letting Agency and Landlord where we had to call in Enviromental Health I was very wary of who to use when finding a property for myself, my wife and 2 year old Daughter. Luckily we came across Surelet on the Rightmove website. At the very first property we looked at we were met by a very nice man who unlike the others did not want to just use us to meet targets to receive a bonus or try to put us under pressure to take an unsuitable...
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Was this helpful? Yes
Aug 01,2014
Minithumbdown
By:
Aug 01,2014
5 people found
this helpful
DON'T USE SURELET. Surelet is really nice to you before you move in. Once you have moved in they become the worst people to work with, you will have to pay 150 pounds extra in hidden fees before you move in and when you move out. The agents completely ignore every request you make time and time again, whether it is fixing items in the building or you requesting your deposit back. If you want something from them, prepare to wait months and constant nagging and calling before they decide to act....
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Was this helpful? Yes
Jul 31,2014
Minithumbdown
By:
Jul 31,2014
4 people found
this helpful
WARNING DO NOT rent from surelet!!! When we saw our house 2 1/2 months ago we said we wanted carpets cleaned bath pannel putting back on and the garden (which was an absolute tip!) clearing of all the junk rubble and weeds. They had a month to do it and when we got our keys NOTHING was done. Now 2 1/2 week later our garden is still like a dumping ground only moving everything from one end of the garden to the other. Ive phoned everyday since moving in and still nothings been done. Never getting ...
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What agent could do to change your mind?
By doing your jobs
Comment on agent fees
Expensive. This was even more annoying when we were just pushed from pillar to post after they got our money
Was this helpful? Yes
Apr 07,2014
Minithumbdown
By:
Apr 07,2014
15 people found
this helpful
This letting agent was used by our landlord in conjunction with our recent tenancy. We looked for a cost effective property that we wouldn't struggle to pay rent and bills however after des coding to rent this property off Surelet we discovered the many fees attached to renting through their service. Not only did we find their initial inspection and inventory fees, admin costs and final inspection and inventory fees very expensive. We were made to pay ร‚ยฃ1200 bond for a ร‚ยฃ475 property includi...
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What agent could do to change your mind?
Better communication Reasonable admin and inspection fees Not take photographs on inspection Do not ask inappropriate questions about how often you clean the property when the property is clearly in excellent condition. Chase landlords when fixtures are broken and remnants are willing to replace items at own cost. Resolve damp issues and chase landlord when no response has been gained especially when there is a newborn baby in the property. If passing on deposit information give correct details
Was this helpful? Yes
Oct 29,2013
Minithumbdown
By:
Oct 29,2013
1 people found
this helpful
My experience of Surelet has been a terrible one from the beginning. When we agreed to move in it was on the understanding that the dirty carpets would be cleaned, the soiled mattress would be removed and the property cleaned to a reasonable standard. The day came to move in, first, Surelet had failed to provide us with a car park fob to enter and also gave us the wrong gate code, luckily a neighbour gave us the details. When we entered the property, it was in a filthy state with the soiled matt...
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What agent could do to change your mind?
They could have provided us with accurate legal advice, adhered to the laws in regards to our requests for the landlords information sooner, provided us with the gate code and correct key fobs, cleaned the property as they had promised, actually helped sort out our eviction situation which was brought about in part by their lack of action.
Was this helpful? Yes
Oct 25,2013
Minithumbdown
By:
Oct 25,2013
6 people found
this helpful
Arrogant, rude and a waste of time! There is a girl who rolled her eyes and treated me with attitude when I asked questions. The manager suffers from what can only be described as little man syndrome when I asked to speak to him and will stop at nothing to treat customers like they are something he stepped in. I went into the office to ask about renting a property and was made to feel completely stupid and like an inconvenience. Do not use! Avoid at all costs!...
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Was this helpful? Yes
Apr 21,2013
Minithumbdown
By:
Apr 21,2013
2 people found
this helpful
This agent used a cowboy gas engineer who was incompetent and in my opinion are absolutely useless as an agent, would never use again and will definitely never recommend to landlords nor tenants...
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What agent could do to change your mind?
use reputable contractors and improve customer service
Was this helpful? Yes
Aug 18,2012
Minithumbdown
By:
Aug 18,2012
2 people found
this helpful
Written on: 18/08/2012 "Do not touch!" Do not touch this agency unless you are prepared for a court battle to get them to respond to disrepair complaints (for which you will need to record, photograph and diarise everything that ever happens with respect to your tenancy), unless you are prepared to be told repeatedly that you are not a client of Surelet, the landlord is, and witness the landlord being prioritised over you again and again and again; unless you want a company with ...
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What agent could do to change your mind?
They could have checked the property before letting it to me, including the Economy 7 hot water and appliances, which can be checked by turning them on one day, and returning the next, to see if they\'re functioning. They could have made sure there was adequate hot water, could have insisted landlord have cooker professionally cleaned and repaired, made sure exposed wiring was covered properly, that extensively-rusted heater cover was sprayed (in fact, this heater needing replacement anyway, since it was not working at all, but it was also an eyesore which confronted one on entry through front door. They could have altered the tenancy to include the under-the-counter permission given to work at home. They could have made sure the filthy grouting in the bathroom was cleaned. They could have had the masking tape from around the kitchen flourescent light removed, and fitter a diffuser (plastic cover to prevent glare). They could have had the filthy, fat-saturated and torn kitchen blind replaced. They could have taken a water meter reading and showed me where the water meter was. They could have supplied a manual for the cooker, heaters and immersion, instead of leaving me with the hard work of finding the serial number and model number on the cooker, locating the make online, and sending off for a manual myself. They could have repaired or replaced the broken grill pan handle, oven shelf and fat-saturated filter. They could have insisted on a fridge where the ONE freezer shelf closed properly (it has a swing-DOWN opening door, so has to be held up with tape, and over-freezes constantly), and made sure I had a fridge with a working internal light, which kept to a low enough temperature. They could have replied to my many e-mails requesting redress from these and other matters, and refrained from writing to me that I was anti-social, verbally abusive (on a phone call I recorded to their knowledge, which will prove I did NOT verbally abuse anybody), bullying (ditto) and caused a member of their staff to burst into tears (ditto, and actually on the recording he is rude, sarcastic, refuses to take the nature of my complaint, and slams the phone down at the end). In particular, they could have investigated BEFORE writing to me that I was anti-social, at a time when I was obliged to call Cheltenham Community Police Officers in THREE times before my neighbour was to discontinue partying/socialising brutally loudly outside my glass front door every other day or so for several months {No doubt the anti-social neighbour had written to them trying to end my tenancy so they could continue partying as they had previously apparently had the freedom to do - and my property manager - of whom I am a paying CLIENT (although Surelet remain willfully ignorant of this fact, jointly and severally (including the franchising director) decided instantly to abnegate her legal responsibility of duty of care and reasonable care and skill, and fire off a letter to me in more contempt]. They could write an apology for all their tortuous and written remarks, as well as the verbal ones, and spoken threats of eviction when rent was a matter of days late, including sending a car around with notice instantly. They could compensate me financially for the serial and several denial of contract with me, for breach of contract, nuisance, spoiling of quiet enjoyment, reputational injury and frustration of contract, amongst other torts. They could have spoken to me about all these matters on any of the many occasions I have telephoned them and written to them to sort things out without having to go to court. My approaches have included the property manager, branch directors, head office \'complaints\' (not officially) e-mail address, managing director and finally, franchising director. Time and time again I have been told they have done nothing wrong. They could have pointed out to the landlord, when flimsy plastic built-in wardrobe fittings recently collapsed, that it his duty to repair them under the Landlord and Tenant Act, and refrained from verbally implying that I had been maliciously damaging them after 2,3 years of tenancy in which I had reported disrepair after disrepair after disrepair, organised and allowed entry for numerous repair workers, at the loss of income and quiet enjoyment to myself. They could admit in writing that this was merely an attempt to avoid paying out for repairs, and effectively ended my tenancy, that being one step too far for me, having offered to pay, at most, รƒโ€šร‚ยฃ37.50 towards this two repairs even though not obliged and having paid a previous repair to wardrobe pole supports myself. They could apologise for thus attempting jointly and severally with the landlord to unjustly enrich themselves whilst making life hell for me. They could offer to compensate for my time in perhaps a hundred hours spent chasing them (including the day before yesterday, over hot water issue) to acknowledge e-mails and reply to them, carry out repairs promptly and at all, for several thousand pounds wasted investing in a property which clearly I was never going to be bale to quietly enjoy, and thus falsely advertising it as being an acceptable standard, for tortuous (wrong) remarks made about me to me, and promise not to continue all the above activities. I really have to get to work now, so I can\'t detail everything, but anyway, these matters will be sorted out by the appropriate authorities. Surelet will not respond to my e-mails or telephone calls, so they\'re certainly not going to sort it out in public here - or, they will make denials which will cause me further stress and tortuous injury for public defamation, and therefore I write this as a warning to others, only, and invite you to look out for Facebook Group \'Self Help for Private Tenants in Cheltenham\' and following website. In order to meet the conditions of saying this review is \'fair\', Surelet have at times been helpful to me, as well as the above, helping me get out of even worse housing at short notice and sending repair men in for the various issues with appliances, etc - but all of the above is true, and I believe others should be warned, and the tenants of this country (more than 10% of the population) need to start fighting back and not staying quiet for fear of losing their homes. Thankyou.
Was this helpful? Yes
Jun 28,2012
Minithumbdown
By:
Jun 28,2012
2 people found
this helpful
Overall, I would rate the communication skills of Surelet staff as extremely poor. They are very slow and unhelpful when dealing with tenant problems/complaints. It took me over 6 months of repeated phone calls to obtain a full set of keys for my property and, on one occasion, the member of staff dealing with my query refused to speak to me on the basis that they \'hadn\'t sorted the problem\' and therefore had nothing new to tell me! The only thing that I have found Surelet to actually be good...
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What agent could do to change your mind?
Been more efficient when dealing with problems (6 months is not a reasonable time scale!). Educated their staff regarding basic customer service and people skills. Had the courtesy to actually communicate with the customer. For example, by informing them when maintenance/servicing needed to be performed on their property rather than just giving the customers mobile number out to random tradesmen Being much more transparent and open about the nature and extent of their fees (in addition to reviewing whether the fee is actually reasonable in the first place!)
Was this helpful? Yes
Nov 14,2011
Minithumbdown
By:
Nov 14,2011
8 people found
this helpful
We chose surelet as they were a local company and the sales guy was quite good at assuring us of an easy letting experience. However, this has been anything but the case!! Surelet, although doing 1 inspection (despite being promised 3) decided that it was perfectly acceptable for a tenant to deal drugs from our house, keep 2 Rottweilers, vandalise our house, steal expensive white goods and leave us with thousands of pounds worth of damage and then deliver absolutely no customer service. On to...
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Was this helpful? Yes



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Awards won by Surelet

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Firm rankings



Borrowash - Derby
7 Derby Road, Borrowash DE72 3JW
(0)
Burton Upon Trent
14 Market place, Burton Upon Trent DE14 1HA
(10)
Cambridge
Suite 1, 62 James carter road, Mildenhall IP28 7DE
(0)
show all branches (20)
Carmarthen
23 Pensarn Road, Carmarthen SA31 2BS
(1)
Cheltenham
23 Bath Street, Cheltenham GL50 1YA
(1)
Cheltenham GL52 6AA
30 Hewlett Rd, Cheltenham GL52 6AA
(0)
Derby
9-11 St James Street, Derby DE1 1QT
(0)
Exeter
The Senate, Southernhay Gardens, EX1 1UG
(0)
Forest of Dean
69 Newerne Street, Lydney GL15 5RA
(0)
Gloucester
7 Worcester Street, Gloucester GL1 3AJ
(6)
Hemel Hempstead
5A Marlowes, Hemel Hempstead HP1 1LA
(3)
Lincoln
Sparkhouse Studios Rope Walk, LN6 7DQ
(0)
Littleover - Derby
11 Northview, Burton Road,, DE23 6FS
(3)
Newent and Ledbury
C/O 7a Worcester Street, GL1 3AJ
(0)
Nottingham
SureLet, Suite 760,, Nottingham NG1 6DQ
(0)
Sale and Didsbury
Office 5030, PO Box 4336, M61 0BW
(0)
South Gloucester & Bristol
C/O The Park Hotel, Falfield, Fairfield GL12 8DR
(0)
Tunbridge Wells
antiles Chambers, 85 High Street, Tunbridge Wells TN1 1XP
(0)
Watford
C/O 5A Marlowes,, Hemel Hempstead HP1 1LA
(0)
Wolverhampton
88a, Darlington Street, WV1 4EX
(0)

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