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Surelet

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Properties for Sale
Properties to Rent (37)

“ Landlord... ”

Apr 28,2018
Minithumbup
By: 'Stretton Overseas Landlord'
Apr 28,2018
0 people found
this helpful
We are overseas landlords and came to Surelet after having to let our previous agent go. James Norman looks after our property from the Burton Branch. He keeps us informed at all times and ensures our tenants needs are met. All necessary maintenance and safety ...
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Comment on agent fees
Priced well.
Was this helpful? Yes

“ Excellent letting service... ”

Apr 17,2018
Minithumbup
By: 'R Granger (Derby)'
Apr 17,2018
0 people found
this helpful
I have recently used Surelet's letting division and found the service to be second-to-none. Charlotte and the team were very friendly, always returned phone calls and never failed to offer advice when needed. I would highly recommend them. Thanks to all of them....
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Comment on agent fees
N/a
Was this helpful? Yes
Mar 13,2018
Minithumbdown
By: 'tenant'
Mar 13,2018
0 people found
this helpful
This agent cheated me on the deposit money! Always postponed the return of my deposit each time I asked for it. I have initiated a complaint process to recover my money now....
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Comment on agent fees
N/A
Was this helpful? Yes
Mar 01,2018
Minithumbdown
By: 'Tenant100'
Mar 01,2018
1 people found
this helpful
DON'T RENT WITH THEM. I moved to one of their flats. Initially I thought it was expensive but I thought it was in really good conditions. When I went to sign, a lot of fees suddenly appeared. Be aware that just for leaving, you ...
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Comment on agent fees
High Agent's fees and they don't tell all of them until you go to sign the contract
Was this helpful? Yes
Sep 28,2017
Minithumbdown
By: 'Ldn1x'
Sep 28,2017
3 people found
this helpful
Seemed ok before moving in to the property and encountering problems. Please read the fine print as they charge you for absolutely everything. Even to leave the property it's £50 charge. To renew a contract they want to charge £80 +....
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Comment on agent fees
Extortionate agency fees!!!!
Was this helpful? Yes
Sep 26,2017
Minithumbdown
By: 'Dissapointed'
Sep 26,2017
1 people found
this helpful
The service is disastrous! Everyone was aware on our moving in date but no one was willing to do anything until we pay application fee (even though we have provided all our details and contracts). We were not able to view the property beforehand so ...
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Comment on agent fees
£200 Application fee (+£100 per additional applicant) £100 Guarantor fee £120 Arrangement fee
Was this helpful? Yes
By: Jahangir Iqbal
Sep 26, 2017
View all comments (1)
I am disappointed that you have had a poor experience. Please can you provide me with further details of the situation, property address and your details such that I can look into the matter further for you. We pride ourselves at Sure Sales and Lettings with providing a good service, your feedback is much appreciated, and I am more than happy to look into this further for you. Please call us on 01332 775322 or alternatively email on derby@surepropertygroup,com ...
May 31,2017
Minithumbup
By: 'Anne'
May 31,2017
0 people found
this helpful
Having just sold my property with this agent I would like to commend both Rosena Cahill and Debbie Fawkner. During the whole process they have kept me up to date and offered contructive advice and assistance. They were always available to discuss any areas of ...
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Comment on agent fees
Competitive fees for a much better service than a previous estate agent employed
Was this helpful? Yes
May 09,2017
Minithumbup
By: 'review'
May 09,2017
4 people found
this helpful
My opinion of SureLet... as a Landlord, their harassing methods might suit you. As a tenant, RUN AWAY. They will ignore your e-mails, try to get as much from your deposit as possible, lie about issues with the property. They are glorified sales people. Will ...
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Mar 27,2017
Minithumbdown
By: 'Dire straits'
Mar 27,2017
5 people found
this helpful
Moved in a while ago (renting). When we were looking around we asked if the place would be cleaned and was told that it would. When we moved in the place was a mess- dust everywhere, one of the bedrooms smelt of vomit (the carpet ...
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Comment on agent fees
Renewing fees are a joke. They did nothing to deserve it except for printing it out for us to sign.
Was this helpful? Yes
Dec 29,2016
Minithumbup
By: 'Fay'
Dec 29,2016
0 people found
this helpful
Being new to the rental market, I decided to use an agent to let my property. I'm very glad I chose Surelet Carmarthen. Helpful, flexible, professional, and mindful of my wishes in the type of tenant I wanted. Nothing was too much trouble, and every ...
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Comment on agent fees
You get what you pay for
Was this helpful? Yes
Nov 25,2016
Minithumbdown
By: 'New in Carmarthen'
Nov 25,2016
12 people found
this helpful
Terrible service- moved into a room in a house in carmarthen - in the viewing I told them there was not a fridge - they hadn't noticed this!! I was assured one would be provided by early the following week. I also pointed out minor ...
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Was this helpful? Yes
Nov 18,2016
Minithumbdown
By: 'LP'
Nov 18,2016
1 people found
this helpful
Absolutely awful! Rented 2 properties through them. After moving into the second one we discovered that for an entire 6 and a half year tenancy our deposit had not been protected. When it came to getting it back He (owner of company) made up lots of issues. ...
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Comment on agent fees
Hundreds of pounds to send a reference to himself!
Was this helpful? Yes
Nov 17,2016
Minithumbdown
By: 'Hemel'
Nov 17,2016
5 people found
this helpful
Get ready to be ripped off. Small print clauses leading to shady charges - hundreds! These are the professionals of taking advantage of the tenant, just because they can. They will access to the property as they please even if permission is not granted. Run! ...
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Comment on agent fees
Obscure
Was this helpful? Yes
Sep 09,2016
Minithumbdown
By: 'Gloucester Man'
Sep 09,2016
6 people found
this helpful
I agree with other reviews - they are nice and friendly when they show you around but their service after you sign up is shocking. You cannot contact them on the phone - they either don't pick up or when they do they cannot speak ...
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Was this helpful? Yes
Sep 04,2016
Minithumbdown
By: 'ThankfullyNoLongerRenting!'
Sep 04,2016
3 people found
this helpful
I tried to leave 0 stars but 1 is the lowest! Tenants be VERY careful and avoid if possible. This goes for all the big high street agents to be honest but it's not easy when you don't have much choice. Expensive fees, VERY unprofessional and never ...
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Comment on agent fees
A lot of money for nothing and massively inflated fees/charges eg ฦ’รขโ‚ฌลกโ€š£60 for a lost key which would cost about ฦ’รขโ‚ฌลกโ€š£3.
Was this helpful? Yes
Aug 04,2016
Minithumbdown
By: 'Gilly'
Aug 04,2016
4 people found
this helpful
I rented via this bunch just over two years ago (only just found this site). Despite the fact I was paying £1000 a month rent, when I had to ring them I was spoken to like something scraped off a shoe by everyone ,including ...
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Jul 29,2016
Minithumbdown
By: 'Annoyed'
Jul 29,2016
4 people found
this helpful
let me start by saying if it was possible i would give this minus stars. On first applying through the agency all seemed to be fairly good, application went through quickly and easily and i was moved in within 2 weeks. However then all the problems ...
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Comment on agent fees
woefully over priced for the service they provide... โ€š£105 reference and it took me 3 minutes to fill... entry and exit check costs over โ€š£100 in total for a nothing job as they missed everything..
Was this helpful? Yes
Jul 06,2016
Minithumbdown
By: 'Very disgusted unhappy customer'
Jul 06,2016
2 people found
this helpful
1 star is to much for this company absolutely Disgusting the service is appalling some of the staff wouldn't know customer service if it jumped up and slapped them in the face now begins the fight to get our deposit back !!!! They hold your deposit for ...
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What agent could do to change your mind?
Extortionate
Attached Files
Comment on agent fees
Extortionate
Was this helpful? Yes
Jun 28,2016
Minithumbup
By: 'Carmen'
Jun 28,2016
1 people found
this helpful
I have been renting with Surelet for four years now, excellent service and extremely helpful. Steph is always there and her team are very polite and helpful. Would not consider going elsewhere. Thank you all...
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Comment on agent fees
Excellent support and if there are issues they deal with them efficiently and effectively
Was this helpful? Yes
Jun 27,2016
Minithumbdown
By: 'Avoid'
Jun 27,2016
3 people found
this helpful
If I could rate no stars we would have!! So here's our story - we were given notice through Surelet that our landlords were wanting to sell the house we were renting from them. The only house in the area we found on short notice ...
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Comment on agent fees
Appalling
Was this helpful? Yes
Nov 10,2015
Minithumbdown
By: 'A d pavers'
Nov 10,2015
4 people found
this helpful
Paid for full management but in over 2 years they never entered the property once . Had tests done that I requseted them not to deal with as I wanted my own traded men's to action but they still went ahead and actioned then sent me the ...
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Was this helpful? Yes
Oct 15,2015
Minithumbdown
By: 'Angry tenant'
Oct 15,2015
0 people found
this helpful
This agency has been useless from the start and shouldn't be trading. When we viewed the property the agent advised us that there was no admin fees and that it would be a secure 6 month tenancy followed by 12 month tanancies every period after that for ...
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What agent could do to change your mind?
Stop telling lies and do things properly and by the book and don't make false promises and let honest people wait for their money.
Attached Files
Comment on agent fees
Checkout fees of โ€š£54.00 although no fees applicable in accepting the property.
Was this helpful? Yes
Sep 15,2015
Minithumbdown
By: 'sean'
Sep 15,2015
1 people found
this helpful
Absolutey terrible .I booked a appointment to view a property after 1 1/2 hrs drive 3 mins before the appointment they cancelled without even an apology. ill never use these again....
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Was this helpful? Yes
Jul 22,2015
Minithumbdown
By: 'Jade'
Jul 22,2015
2 people found
this helpful
I would like to express my disappointment and frustration on how we have been treated by Sure let in Burton Upon Trent. We had to wait 3 weeks for a viewing on a property. In which we had to constantly ring and chase for this viewing ...
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Comment on agent fees
We had to pay an additional โ€š£239 to move in 9 days early which they had calculated wrong anyway. And then when we paid the Money they asked what it was for? Very poor Service from start to finish.
Was this helpful? Yes
May 20,2015
Minithumbdown
By: 'nav'
May 20,2015
1 people found
this helpful
moved into a property on the 23rd of april 2015 with a gas debt on the meter we wernt made aware off. Hand rail for stairs completly loose. Light fixtures in bthroom have drop down out of there holes and are hanging over bth. Drain pipes ...
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What agent could do to change your mind?
The management is a father daughter team which means you cant put forward a complaint.
Attached Files
Was this helpful? Yes
Mar 10,2015
Minithumbup
By: 'Vikki Walters'
Mar 10,2015
0 people found
this helpful
Very helpful and very friendly , on the day of the move I dealt with somebody different , can't remember there names both very friendly...
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Was this helpful? Yes
Mar 06,2015
Minithumbup
By: 'Sarah Phimester'
Mar 06,2015
0 people found
this helpful
I found these guys the most helpful Estate Agents in the town. They had the best selection of properties at the most realistic prices. Every time I had to visit their offices I always found them helpful and professional. Their fees for moving in we're ...
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Was this helpful? Yes
Sep 17,2014
Minithumbup
By: 'Deborah'
Sep 17,2014
1 people found
this helpful
Surelet have been nothing but professional from the word go while dealing with my property. My property was let within one week! And tenants moved in within another week. All staff within the Burton branch were very friendly and efficient. I couldn't recommend them enough!...
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Comment on agent fees
I felt the fee\'s were fair for the amount of work they carried out. Very competitive as I\'ve spoken to a lot of different agents in the area before making my decision to come on with Surelet Burton.
Was this helpful? Yes
Sep 17,2014
Minithumbup
By: 'S Lavall'
Sep 17,2014
4 people found
this helpful
After an absolutely terrible experience with a very Big Derby Letting Agency and Landlord where we had to call in Enviromental Health I was very wary of who to use when finding a property for myself, my wife and 2 year old Daughter. Luckily we came ...
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Was this helpful? Yes
Aug 01,2014
Minithumbdown
By: 'Angry Customer'
Aug 01,2014
7 people found
this helpful
DON'T USE SURELET. Surelet is really nice to you before you move in. Once you have moved in they become the worst people to work with, you will have to pay 150 pounds extra in hidden fees before you move in and when you move out. ...
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Was this helpful? Yes



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
4 3 5 23 1 0 0 0 0 2

Agent Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Surelet

Individual Branch Awards


Firm Widgets

My widgets

Borrowash - Derby
7 Derby Road, Borrowash DE72 3JW
(0)
Burton Upon Trent
14 Market place, Burton Upon Trent DE14 1HA
(11)
Cambridge
Suite 1, 62 James carter road, Mildenhall IP28 7DE
(0)
show all branches (20)
Carmarthen
23 Pensarn Road, Carmarthen SA31 2BS
(4)
Cheltenham
23 Bath Street, Cheltenham GL50 1YA
(4)
Cheltenham GL52 6AA
30 Hewlett Rd, Cheltenham GL52 6AA
(0)
Derby
9-11 St James Street, Derby DE1 1QT
(2)
Exeter
The Senate, Southernhay Gardens, EX1 1UG
(0)
Forest of Dean
69 Newerne Street, Lydney GL15 5RA
(0)
Gloucester
7 Worcester Street, Gloucester GL1 3AJ
(6)
Hemel Hempstead
5A Marlowes, Hemel Hempstead HP1 1LA
(5)
Lincoln
Sparkhouse Studios Rope Walk, LN6 7DQ
(0)
Littleover - Derby
11 Northview, Burton Road,, DE23 6FS
(5)
Newent and Ledbury
C/O 7a Worcester Street, GL1 3AJ
(0)
Nottingham
SureLet, Suite 760,, Nottingham NG1 6DQ
(0)
Sale and Didsbury
Office 5030, PO Box 4336, M61 0BW
(0)
South Gloucester & Bristol
C/O The Park Hotel, Falfield, Fairfield GL12 8DR
(0)
Tunbridge Wells
antiles Chambers, 85 High Street, Tunbridge Wells TN1 1XP
(0)
Watford
C/O 5A Marlowes,, Hemel Hempstead HP1 1LA
(0)
Wolverhampton
88a, Darlington Street, WV1 4EX
(0)


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