Surelet
1.9/5, 45 reviews
24% recommended
100% sales valuation accuracy
100% sales fee satisfaction
78% lettings valuation accuracy
39% lettings fee satisfaction
No company information

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £0 £0
Lettings 78% 39% £350 £1,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 5 6 25 1 0 0 1 0 3
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties to Rent   37

“Extremely unprofessional, won't answer the ph......”

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Oct 22,2019
Minithumbdown
By: 'Gareth'
Oct 22,2019
0 people found
this helpful
Extremely unprofessional, won't answer the phone or return calls, keep saying things will be done 'tomorrow' and never get done. Luckily we were buying from them so didn't need to pay them. Consistently poor so at least they were consistent with something....
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“My partner rented through surelet Hemel Hemps......”

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Sep 17,2019
Minithumbdown
By: 'David f'
Sep 17,2019
0 people found
this helpful
My partner rented through surelet Hemel Hempstead . Where should I start .... very apparent the company from the director Nimesh going down to Rebecca have no clue whatsoever . The customer service is non apparent and have no understanding in the basic understanding of lettings Knowing the ...
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Comment on agent fees
Trying to charge check out fees despite not even doing a check in . Note check out the tenant was even told to attend and simply informed to drop a key to the office
Was this helpful? Yes

“Nice at first, but beware of the bullying att......”

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Jul 28,2019
Minithumbdown
By: 'A Non'
Jul 28,2019
0 people found
this helpful
Nice at first, but beware of the bullying attitude later if you dare ask them to do anything. Also, be ready for them to rip you off over your fees. My advice is to stear well clear of these unpleasant people....
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Was this helpful? Yes

“Landlords Beware....”

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Jun 19,2019
Minithumbdown
By: 'Stressed Landlord'
Jun 19,2019
1 people found
this helpful
Avoid these agents at all costs. I rented my house through them for almost a year and it was an absolute nightmare. They are all very nice when they are trying to woo you but quickly lose interest after that. In my case they made ...
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Comment on agent fees
I don't know how they can justify their charges.
Was this helpful? Yes

“Mel Higgs goes above and beyond to help....”

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Jan 30,2019
Minithumbup
By: 'Ryan'
Jan 30,2019
0 people found
this helpful
Mel Higgs Hemel Hempstead branch helped me massively tried working within my budget to find me the property that' suits me although we didn't find this. She was more than helpful went out of her way to give me options and I no in the ...
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Comment on agent fees
Good
Was this helpful? Yes

“Will never use this company again...”

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Oct 22,2018
Minithumbdown
By: 'Unfairly treated'
Oct 22,2018
5 people found
this helpful
Endless problems, the house was barely fit to live in (the plumbing in the toilet was so badly done it was blocking over and over because of the way the pipes had been put in, but the agents claimed it was "our fault" and "they ...
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Was this helpful? Yes

“Landlord Review...”

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Sep 11,2018
Minithumbdown
By: 'Tariq'
Sep 11,2018
2 people found
this helpful
I gave them two properties to manage. Both had rules of no pets. Both properties were let with tenants who had pets due to lack of checking by Surelet. Both properties suffered damage, but was not reported back after their periodic checks. renewals were supposed ...
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Was this helpful? Yes

“Landlord...”

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Apr 28,2018
Minithumbup
By: 'Stretton Overseas Landlord'
Apr 28,2018
0 people found
this helpful
We are overseas landlords and came to Surelet after having to let our previous agent go. James Norman looks after our property from the Burton Branch. He keeps us informed at all times and ensures our tenants needs are met. All necessary maintenance and safety ...
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Comment on agent fees
Priced well.
Was this helpful? Yes

“Excellent letting service...”

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Apr 17,2018
Minithumbup
By: 'R Granger (Derby)'
Apr 17,2018
0 people found
this helpful
I have recently used Surelet's letting division and found the service to be second-to-none. Charlotte and the team were very friendly, always returned phone calls and never failed to offer advice when needed. I would highly recommend them. Thanks to all of them....
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Comment on agent fees
N/a
Was this helpful? Yes

“This agent cheated me on the deposit money! Always postponed ......”

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Mar 13,2018
Minithumbdown
By: 'tenant'
Mar 13,2018
7 people found
this helpful
This agent cheated me on the deposit money! Always postponed the return of my deposit each time I asked for it. I have initiated a complaint process to recover my money now....
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Comment on agent fees
N/A
Was this helpful? Yes

“DON'T RENT WITH THEM. I moved to one of their ......”

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Mar 01,2018
Minithumbdown
By: 'Tenant100'
Mar 01,2018
4 people found
this helpful
DON'T RENT WITH THEM. I moved to one of their flats. Initially I thought it was expensive but I thought it was in really good conditions. When I went to sign, a lot of fees suddenly appeared. Be aware that just for leaving, you will ...
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Comment on agent fees
High Agent's fees and they don't tell all of them until you go to sign the contract
Was this helpful? Yes

“Seemed ok before moving in to the property and encountering ......”

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Sep 28,2017
Minithumbdown
By: 'Ldn1x'
Sep 28,2017
4 people found
this helpful
Seemed ok before moving in to the property and encountering problems. Please read the fine print as they charge you for absolutely everything. Even to leave the property it's £50 charge. To renew a contract they want to charge £80 +....
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Comment on agent fees
Extortionate agency fees!!!!
Was this helpful? Yes

“The service is disastrous! Everyone was aware on our moving ......”

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Sep 26,2017
Minithumbdown
By: 'Dissapointed'
Sep 26,2017
2 people found
this helpful
The service is disastrous! Everyone was aware on our moving in date but no one was willing to do anything until we pay application fee (even though we have provided all our details and contracts). We were not able to view the property beforehand so ...
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Comment on agent fees
£200 Application fee (+£100 per additional applicant) £100 Guarantor fee £120 Arrangement fee
Was this helpful? Yes
By: Jahangir Iqbal
Sep 26, 2017
View all comments (1)
I am disappointed that you have had a poor experience. Please can you provide me with further details of the situation, property address and your details such that I can look into the matter further for you. We pride ourselves at Sure Sales and Lettings with providing a good service, your feedback is much appreciated, and I am more than happy to look into this further for you. Please call us on 01332 775322 or alternatively email on derby@surepropertygroup,com ...

“Having just sold my property with this agent I would ......”

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May 31,2017
Minithumbup
By: 'Anne'
May 31,2017
0 people found
this helpful
Having just sold my property with this agent I would like to commend both Rosena Cahill and Debbie Fawkner. During the whole process they have kept me up to date and offered contructive advice and assistance. They were always available to discuss any areas of ...
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Comment on agent fees
Competitive fees for a much better service than a previous estate agent employed
Was this helpful? Yes

“My opinion of SureLet... as a Landlord, their harassing methods ......”

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May 09,2017
Minithumbup
By: 'review'
May 09,2017
5 people found
this helpful
My opinion of SureLet... as a Landlord, their harassing methods might suit you. As a tenant, RUN AWAY. They will ignore your e-mails, try to get as much from your deposit as possible, lie about issues with the property. They are glorified sales people. Will ...
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“Moved in a while ago (renting). When we were looking ......”

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Mar 27,2017
Minithumbdown
By: 'Dire straits'
Mar 27,2017
7 people found
this helpful
Moved in a while ago (renting). When we were looking around we asked if the place would be cleaned and was told that it would. When we moved in the place was a mess- dust everywhere, one of the bedrooms smelt of vomit (the carpet ...
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Comment on agent fees
Renewing fees are a joke. They did nothing to deserve it except for printing it out for us to sign.
Was this helpful? Yes

“Being new to the rental market, I decided to use ......”

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Dec 29,2016
Minithumbup
By: 'Fay'
Dec 29,2016
0 people found
this helpful
Being new to the rental market, I decided to use an agent to let my property. I'm very glad I chose Surelet Carmarthen. Helpful, flexible, professional, and mindful of my wishes in the type of tenant I wanted. Nothing was too much trouble, and every ...
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Comment on agent fees
You get what you pay for
Was this helpful? Yes

“Terrible service- moved into a room in a house in ......”

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Nov 25,2016
Minithumbdown
By: 'New in Carmarthen'
Nov 25,2016
15 people found
this helpful
Terrible service- moved into a room in a house in carmarthen - in the viewing I told them there was not a fridge - they hadn't noticed this!! I was assured one would be provided by early the following week. I also pointed out minor ...
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“Absolutely awful! Rented 2 properties through them. After moving into the ......”

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Nov 18,2016
Minithumbdown
By: 'LP'
Nov 18,2016
2 people found
this helpful
Absolutely awful! Rented 2 properties through them. After moving into the second one we discovered that for an entire 6 and a half year tenancy our deposit had not been protected. When it came to getting it back He (owner of company) made up lots of issues. ...
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Comment on agent fees
Hundreds of pounds to send a reference to himself!
Was this helpful? Yes

“Get ready to be ripped off.Small print clauses leading ......”

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Nov 17,2016
Minithumbdown
By: 'Hemel'
Nov 17,2016
7 people found
this helpful
Get ready to be ripped off. Small print clauses leading to shady charges - hundreds! These are the professionals of taking advantage of the tenant, just because they can. They will access to the property as they please even if permission is not granted. Run! ...
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Comment on agent fees
Obscure
Was this helpful? Yes

“I agree with other reviews - they are nice and ......”

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Sep 09,2016
Minithumbdown
By: 'Gloucester Man'
Sep 09,2016
6 people found
this helpful
I agree with other reviews - they are nice and friendly when they show you around but their service after you sign up is shocking. You cannot contact them on the phone - they either don't pick up or when they do they cannot speak ...
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“I tried to leave 0 stars but 1 is the lowest!Tenants ......”

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Sep 04,2016
Minithumbdown
By: 'ThankfullyNoLongerRenting!'
Sep 04,2016
3 people found
this helpful
I tried to leave 0 stars but 1 is the lowest! Tenants be VERY careful and avoid if possible. This goes for all the big high street agents to be honest but it's not easy when you don't have much choice. Expensive fees, VERY unprofessional and never ...
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Comment on agent fees
A lot of money for nothing and massively inflated fees/charges eg ƒâ€š‚£60 for a lost key which would cost about ƒâ€š‚£3.
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“I rented via this bunch just over two years ago (......”

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Aug 04,2016
Minithumbdown
By: 'Gilly'
Aug 04,2016
4 people found
this helpful
I rented via this bunch just over two years ago (only just found this site). Despite the fact I was paying £1000 a month rent, when I had to ring them I was spoken to like something scraped off a shoe by everyone ,including the receptionist! ...
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“let me start by saying if it was possible i ......”

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Jul 29,2016
Minithumbdown
By: 'Annoyed'
Jul 29,2016
4 people found
this helpful
let me start by saying if it was possible i would give this minus stars. On first applying through the agency all seemed to be fairly good, application went through quickly and easily and i was moved in within 2 weeks. However then all the problems ...
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Comment on agent fees
woefully over priced for the service they provide... ‚£105 reference and it took me 3 minutes to fill... entry and exit check costs over ‚£100 in total for a nothing job as they missed everything..
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“1 star is to much for this company absolutely Disgusting the ......”

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Jul 06,2016
Minithumbdown
By: 'Very disgusted unhappy customer'
Jul 06,2016
3 people found
this helpful
1 star is to much for this company absolutely Disgusting the service is appalling some of the staff wouldn't know customer service if it jumped up and slapped them in the face now begins the fight to get our deposit back !!!! They hold your deposit for ...
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What agent could do to change your mind?
Extortionate
Attached Filesnbsp;
Comment on agent fees
Extortionate
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“I have been renting with Surelet for four years now, ......”

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Jun 28,2016
Minithumbup
By: 'Carmen'
Jun 28,2016
1 people found
this helpful
I have been renting with Surelet for four years now, excellent service and extremely helpful. Steph is always there and her team are very polite and helpful. Would not consider going elsewhere. Thank you all...
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Comment on agent fees
Excellent support and if there are issues they deal with them efficiently and effectively
Was this helpful? Yes

“If I could rate no stars we would have!! So ......”

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Jun 27,2016
Minithumbdown
By: 'Avoid'
Jun 27,2016
3 people found
this helpful
If I could rate no stars we would have!! So here's our story - we were given notice through Surelet that our landlords were wanting to sell the house we were renting from them. The only house in the area we found on short notice ...
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Comment on agent fees
Appalling
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“Paid for full management but in over 2 years they never ......”

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Nov 10,2015
Minithumbdown
By: 'A d pavers'
Nov 10,2015
4 people found
this helpful
Paid for full management but in over 2 years they never entered the property once . Had tests done that I requseted them not to deal with as I wanted my own traded men's to action but they still went ahead and actioned then sent me the ...
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“This agency has been useless from the start and shouldn't ......”

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Oct 15,2015
Minithumbdown
By: 'Angry tenant'
Oct 15,2015
0 people found
this helpful
This agency has been useless from the start and shouldn't be trading. When we viewed the property the agent advised us that there was no admin fees and that it would be a secure 6 month tenancy followed by 12 month tanancies every period after that for ...
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What agent could do to change your mind?
Stop telling lies and do things properly and by the book and don't make false promises and let honest people wait for their money.
Attached Filesnbsp;
Comment on agent fees
Checkout fees of ‚£54.00 although no fees applicable in accepting the property.
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“Absolutey terrible .I booked a appointment to view a property ......”

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Sep 15,2015
Minithumbdown
By: 'sean'
Sep 15,2015
1 people found
this helpful
Absolutey terrible .I booked a appointment to view a property after 1 1/2 hrs drive 3 mins before the appointment they cancelled without even an apology. ill never use these again....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

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