Surelet
1.8/5, 55 reviews
22% recommended
100% sales valuation accuracy
100% sales fee satisfaction
73% lettings valuation accuracy
33% lettings fee satisfaction
No company information

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2021 allAgents Estate & Letting Agents Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £0 £0
Lettings 73% 33% £350 £1,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 6 7 31 1 0 0 1 0 5
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties to Rent   37

“I would not recommended......”

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Jan 27,2021
Minithumbdown
By: 'Unsatisfied Tenant'
Jan 27,2021
0 people found
this helpful
Well...They are quite rude and unprofessional. One example for all: They are unable to provide simple thing like electronically signed contract after nine weeks when the tenancy agreement started with the excuse they do not have access to their office due to the covid-19. ...
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“Appalled and disgusted, avoid....”

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Jan 11,2021
Minithumbdown
By: 'Jk'
Jan 11,2021
1 people found
this helpful
If I had known this lot would be this unprofessional I would have avoided. If only the guy who showed us around the property had been our manager as he actually seemed to know what he was doing. Our first property manager had no idea ...
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“Lucy resolved my issues really quickly and p......”

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Oct 04,2020
Minithumbup
By: 'ANITA'
Oct 04,2020
0 people found
this helpful
Lucy resolved my issues really quickly and professionally. Thank you so much the taps in my bathroom look amazing and more importantly don't drip ANITA x...
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“If you're a tenant AVOID THIS AGENCY. Once th......”

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Sep 07,2020
Minithumbdown
By: 'DR'
Sep 07,2020
0 people found
this helpful
If you're a tenant AVOID THIS AGENCY. Once they have your money you'll see them for what they are - rude, unprofessional, bullies!...
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“If I could give 0 rating that is what they de......”

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Jul 28,2020
Minithumbdown
By: 'Disgruntled'
Jul 28,2020
0 people found
this helpful
If I could give 0 rating that is what they deserve. They are all very nice when they want to get your property as a landlord. Then you entrust them and specify what you will and won't accept from tenants i.e. no pets etc and ...
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“Communication, feedback and service for maint......”

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Jun 10,2020
Minithumbdown
By: 'Martin'
Jun 10,2020
0 people found
this helpful
Communication, feedback and service for maintenance issues is either non existent or based on untruths. They are arrogant in the extreme and in 12 months they have yet to return a call, they promise to return calls because, strangly, the letting maintenance team are always "on ...
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Was this helpful? Yes

“Avoid!!! Avoid!!!...”

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May 28,2020
Minithumbdown
By: 'Mohammed'
May 28,2020
2 people found
this helpful
I wish I could give it -10 as this company is so poor in terms of professionalism and how to deal with people. They miss lead you into handing over money and then refusing to give back. Please!!! please!!! don’t hand over holding deposit ...
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Was this helpful? Yes

“Beware - do not use. Highly unprofessional...”

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Feb 22,2020
Minithumbdown
By: 'Max'
Feb 22,2020
1 people found
this helpful
Should of read this before going on a viewing. Waste of time and rude I overheard a friend too saying they took a cash bribe on his viewing to get the property. Would never ever use. Really surprised they still have a business - this ...
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“Worse ever property we got from this agency.......”

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Dec 18,2019
Minithumbdown
By: 'Worst'
Dec 18,2019
1 people found
this helpful
Worse ever property we got from this agency. All the fittings and fixtures in the property was just ok and somehow in place with very vulnerable position but as soon as you start using it, it will have some problems. Carpet, windows, toilet, kitchen, heating ...
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“They told us we could use all of the double l......”

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Nov 16,2019
Minithumbdown
By: 'Adrian'
Nov 16,2019
2 people found
this helpful
They told us we could use all of the double length garage and it was the only reason we took it ,day of moving in the garage was locked with the owners stuff in ,after confronting surelet they denied everything . They also took extra deposit ...
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“Extremely unprofessional, won't answer the ph......”

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Oct 22,2019
Minithumbdown
By: 'Gareth'
Oct 22,2019
1 people found
this helpful
Extremely unprofessional, won't answer the phone or return calls, keep saying things will be done 'tomorrow' and never get done. Luckily we were buying from them so didn't need to pay them. Consistently poor so at least they were consistent with something....
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“My partner rented through surelet Hemel Hemps......”

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Sep 17,2019
Minithumbdown
By: 'David'
Sep 17,2019
1 people found
this helpful
My partner rented through surelet Hemel Hempstead . Where should I start .... very apparent the company from the director Nimesh going down to Rebecca have no clue whatsoever . The customer service is non apparent and have no understanding in the basic understanding of lettings Knowing the ...
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Comment on agent fees
Trying to charge check out fees despite not even doing a check in . Note check out the tenant was even told to attend and simply informed to drop a key to the office
Was this helpful? Yes

“Nice at first, but beware of the bullying att......”

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Jul 28,2019
Minithumbdown
By: 'A'
Jul 28,2019
1 people found
this helpful
Nice at first, but beware of the bullying attitude later if you dare ask them to do anything. Also, be ready for them to rip you off over your fees. My advice is to stear well clear of these unpleasant people....
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“Landlords Beware....”

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Jun 19,2019
Minithumbdown
By: 'Stressed'
Jun 19,2019
3 people found
this helpful
Avoid these agents at all costs. I rented my house through them for almost a year and it was an absolute nightmare. They are all very nice when they are trying to woo you but quickly lose interest after that. In my case they made ...
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Comment on agent fees
I don't know how they can justify their charges.
Was this helpful? Yes

“Mel Higgs goes above and beyond to help....”

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Jan 30,2019
Minithumbup
By: 'Ryan'
Jan 30,2019
0 people found
this helpful
Mel Higgs Hemel Hempstead branch helped me massively tried working within my budget to find me the property that' suits me although we didn't find this. She was more than helpful went out of her way to give me options and I no in the ...
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Comment on agent fees
Good
Was this helpful? Yes

“Will never use this company again...”

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Oct 22,2018
Minithumbdown
By: 'Unfairly'
Oct 22,2018
5 people found
this helpful
Endless problems, the house was barely fit to live in (the plumbing in the toilet was so badly done it was blocking over and over because of the way the pipes had been put in, but the agents claimed it was "our fault" and "they ...
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Was this helpful? Yes

“Landlord Review...”

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Sep 11,2018
Minithumbdown
By: 'Tariq'
Sep 11,2018
3 people found
this helpful
I gave them two properties to manage. Both had rules of no pets. Both properties were let with tenants who had pets due to lack of checking by Surelet. Both properties suffered damage, but was not reported back after their periodic checks. renewals were supposed ...
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“Landlord...”

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Apr 28,2018
Minithumbup
By: 'Stretton'
Apr 28,2018
0 people found
this helpful
We are overseas landlords and came to Surelet after having to let our previous agent go. James Norman looks after our property from the Burton Branch. He keeps us informed at all times and ensures our tenants needs are met. All necessary maintenance and safety ...
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Comment on agent fees
Priced well.
Was this helpful? Yes

“Excellent letting service...”

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Apr 17,2018
Minithumbup
By: 'R'
Apr 17,2018
0 people found
this helpful
I have recently used Surelet's letting division and found the service to be second-to-none. Charlotte and the team were very friendly, always returned phone calls and never failed to offer advice when needed. I would highly recommend them. Thanks to all of them....
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Comment on agent fees
N/a
Was this helpful? Yes
By: Mr wood
Apr 07, 2021
View all comments (1)
My son rents a house of this shower of sh*t hes had no heating now for 2 weeks 6 month old baby its freezing out never missed rent time to take action ...

“This agent cheated me on the deposit money! Always postponed ......”

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Mar 13,2018
Minithumbdown
By: 'tenant'
Mar 13,2018
8 people found
this helpful
This agent cheated me on the deposit money! Always postponed the return of my deposit each time I asked for it. I have initiated a complaint process to recover my money now....
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Comment on agent fees
N/A
Was this helpful? Yes

“DON'T RENT WITH THEM. I moved to one of their ......”

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Mar 01,2018
Minithumbdown
By: 'Tenant100'
Mar 01,2018
5 people found
this helpful
DON'T RENT WITH THEM. I moved to one of their flats. Initially I thought it was expensive but I thought it was in really good conditions. When I went to sign, a lot of fees suddenly appeared. Be aware that just for leaving, you will ...
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Comment on agent fees
High Agent's fees and they don't tell all of them until you go to sign the contract
Was this helpful? Yes

“Seemed ok before moving in to the property and encountering ......”

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Sep 28,2017
Minithumbdown
By: 'Ldn1x'
Sep 28,2017
4 people found
this helpful
Seemed ok before moving in to the property and encountering problems. Please read the fine print as they charge you for absolutely everything. Even to leave the property it's £50 charge. To renew a contract they want to charge £80 +....
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Comment on agent fees
Extortionate agency fees!!!!
Was this helpful? Yes

“The service is disastrous! Everyone was aware on our moving ......”

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Sep 26,2017
Minithumbdown
By: 'Dissapointed'
Sep 26,2017
2 people found
this helpful
The service is disastrous! Everyone was aware on our moving in date but no one was willing to do anything until we pay application fee (even though we have provided all our details and contracts). We were not able to view the property beforehand so ...
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Comment on agent fees
£200 Application fee (+£100 per additional applicant) £100 Guarantor fee £120 Arrangement fee
Was this helpful? Yes
By: Jahangir Iqbal
Sep 26, 2017
View all comments (1)
I am disappointed that you have had a poor experience. Please can you provide me with further details of the situation, property address and your details such that I can look into the matter further for you. We pride ourselves at Sure Sales and Lettings with providing a good service, your feedback is much appreciated, and I am more than happy to look into this further for you. Please call us on 01332 775322 or alternatively email on derby@surepropertygroup,com ...

“Having just sold my property with this agent I would ......”

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May 31,2017
Minithumbup
By: 'Anne'
May 31,2017
0 people found
this helpful
Having just sold my property with this agent I would like to commend both Rosena Cahill and Debbie Fawkner. During the whole process they have kept me up to date and offered contructive advice and assistance. They were always available to discuss any areas of ...
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Comment on agent fees
Competitive fees for a much better service than a previous estate agent employed
Was this helpful? Yes

“My opinion of SureLet... as a Landlord, their harassing methods ......”

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May 09,2017
Minithumbup
By: 'review'
May 09,2017
5 people found
this helpful
My opinion of SureLet... as a Landlord, their harassing methods might suit you. As a tenant, RUN AWAY. They will ignore your e-mails, try to get as much from your deposit as possible, lie about issues with the property. They are glorified sales people. Will ...
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“Moved in a while ago (renting). When we were looking ......”

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Mar 27,2017
Minithumbdown
By: 'Dire'
Mar 27,2017
7 people found
this helpful
Moved in a while ago (renting). When we were looking around we asked if the place would be cleaned and was told that it would. When we moved in the place was a mess- dust everywhere, one of the bedrooms smelt of vomit (the carpet ...
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Comment on agent fees
Renewing fees are a joke. They did nothing to deserve it except for printing it out for us to sign.
Was this helpful? Yes

“Being new to the rental market, I decided to use ......”

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Dec 29,2016
Minithumbup
By: 'Fay'
Dec 29,2016
0 people found
this helpful
Being new to the rental market, I decided to use an agent to let my property. I'm very glad I chose Surelet Carmarthen. Helpful, flexible, professional, and mindful of my wishes in the type of tenant I wanted. Nothing was too much trouble, and every ...
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Comment on agent fees
You get what you pay for
Was this helpful? Yes

“Terrible service- moved into a room in a house in ......”

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Nov 25,2016
Minithumbdown
By: 'New'
Nov 25,2016
15 people found
this helpful
Terrible service- moved into a room in a house in carmarthen - in the viewing I told them there was not a fridge - they hadn't noticed this!! I was assured one would be provided by early the following week. I also pointed out minor ...
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“Absolutely awful! Rented 2 properties through them. After moving into the ......”

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Nov 18,2016
Minithumbdown
By: 'LP'
Nov 18,2016
2 people found
this helpful
Absolutely awful! Rented 2 properties through them. After moving into the second one we discovered that for an entire 6 and a half year tenancy our deposit had not been protected. When it came to getting it back He (owner of company) made up lots of issues. ...
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Comment on agent fees
Hundreds of pounds to send a reference to himself!
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“Get ready to be ripped off.Small print clauses leading ......”

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Nov 17,2016
Minithumbdown
By: 'Hemel'
Nov 17,2016
7 people found
this helpful
Get ready to be ripped off. Small print clauses leading to shady charges - hundreds! These are the professionals of taking advantage of the tenant, just because they can. They will access to the property as they please even if permission is not granted. Run! ...
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Comment on agent fees
Obscure
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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No procedure available.

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