“Excellent customer service...”
5 Star Review
Mar 02,2019
By:
'Dr'
Mar 02,2019
Branch: Smethwick, 346 Bearwood Road
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: B66
Branch: Smethwick, 346 Bearwood Road
Lettings (as a Landlord)
Postcode: B66
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Me and my partner have Surelet has from past 14 years. They have managed ours more than 8 properties over this period. Raman always available on his phone to help. It doesn't matter if it's day or evening or weekend. Happy with the service....
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Comment on agent fees
Good
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4 Star Review
Feb 28,2019
By:
'Mr'
Feb 28,2019
Branch: Smethwick, 346 Bearwood Road
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: B15
Branch: Smethwick, 346 Bearwood Road
Sales (as a Vendor)
Postcode: B15
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Very good experience. We would highly recommend these guys for anyone looking to sell a house. Thanks to Raman & Daniela....
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“Professional and Punctual...”
4 Star Review
Feb 28,2019
By:
'Emma'
Feb 28,2019
Branch: Smethwick, 346 Bearwood Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: B1
Branch: Smethwick, 346 Bearwood Road
Lettings (as a Tenant)
Postcode: B1
0
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We were extermely impressed with his professional manner and feel that this was worth mentioning to your company.He was professional and friendly....
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“Due to loss of employment I had to cut my ......”
1 Star Review
Dec 10,2018
By:
'Aaron'
Dec 10,2018
Branch: Smethwick, 346 Bearwood Road
Services: Lettings (as a Tenant)
Rent PCM: £800
Would you recommend?: No
Postcode: B66
Branch: Smethwick, 346 Bearwood Road
Lettings (as a Tenant)
Rent PCM: £800
Postcode: B66
0
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Due to loss of employment I had to cut my tenancy short, I was charged £350 just to "readvertise" the property "under normal protocol" so I could end my tenancy, the fee is not advertised on the fees section of the website, however it is advertised ...
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Comment on agent fees
Bad!!! Unreasonable. Grossly disproportionate to work that’s actually put in.
£108 for a check out inspection I was told The final inspection fee is not an unreasonable cost, it is for the time involved in inspecting the property, not the length of the document which I understand but when a properties unfurnished
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5 Star Review
Apr 27,2018
By:
'Richard'
Apr 27,2018
Branch: Smethwick, 346 Bearwood Road
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: B21
Branch: Smethwick, 346 Bearwood Road
Lettings (as a Landlord)
Postcode: B21
0
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I received an excellent service from both Raman and Sandhya. They were both highly professional and responded very efficiently to all my queries. I would highly recommend Surelet to anyone that is looking for an exemplary, experienced and competent letting agency!...
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Comment on agent fees
Good
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“Very Quick And Knowledgeable Team...”
5 Star Review
Apr 02,2018
By:
'Mikela'
Apr 02,2018
Branch: Smethwick, 346 Bearwood Road
Services: Lettings (as a Tenant)
Rent PCM: £725
Would you recommend?: Yes
Postcode: B12
Branch: Smethwick, 346 Bearwood Road
Lettings (as a Tenant)
Rent PCM: £725
Postcode: B12
0
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Very pleased !!! Would be happy to recommend to friends ,very good services received from Surelet. I found them to be professional , and responsive...
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Comment on agent fees
Excellent
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“Excellent customer service and everything was sorted out very quickly ......”
5 Star Review
Feb 16,2017
By:
'Carrie'
Feb 16,2017
Branch: Smethwick, 346 Bearwood Road
Services: Lettings (as a Tenant)
Rent PCM: £625
Would you recommend?: Yes
Postcode: WS2
Branch: Smethwick, 346 Bearwood Road
Lettings (as a Tenant)
Rent PCM: £625
Postcode: WS2
1
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Excellent customer service and everything was sorted out very quickly and we were moved in our new rented property in a week which was great...
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Comment on agent fees
The fees were very reasonable
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“I'm a tenant for 2 months and I'm very happy with ......”
5 Star Review
Feb 10,2017
By:
'Catarina'
Feb 10,2017
Branch: Smethwick, 346 Bearwood Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: WV1
Branch: Smethwick, 346 Bearwood Road
Lettings (as a Tenant)
Postcode: WV1
1
people found
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I'm a tenant for 2 months and I'm very happy with that if have some problems quicky sort out and all time if i need help always help me....
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Comment on agent fees
Good
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“Excellent and professional ! But most importantly very reliable and gets ......”
5 Star Review
Feb 09,2017
By:
'Dr'
Feb 09,2017
Branch: Smethwick, 346 Bearwood Road
Services: Lettings (as a Landlord)
Rent PCM: £900
Would you recommend?: Yes
Postcode: B66
Branch: Smethwick, 346 Bearwood Road
Lettings (as a Landlord)
Rent PCM: £900
Postcode: B66
1
people found
this helpful
Excellent and professional ! But most importantly very reliable and gets the job done !!!
My current tenant just decided to cut our tenancy agreement shirt due to unforeseen circumstances and Raman is already on the case !!
Pleasure to work with...
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Comment on agent fees
Good deals - they know how to win over both landlords and tenants
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“Very professional and courteous staff. Have been with this branch ......”
5 Star Review
Feb 01,2017
By:
'Sanjay'
Feb 01,2017
Branch: Smethwick, 346 Bearwood Road
Services: Lettings (as a Landlord)
Rent PCM: £575
Would you recommend?: Yes
Postcode: WS29
Branch: Smethwick, 346 Bearwood Road
Lettings (as a Landlord)
Rent PCM: £575
Postcode: WS29
1
people found
this helpful
Very professional and courteous staff. Have been with this branch for 2 years and they handle my entire portfolio . Efficiently run always fast to communicate ....
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Comment on agent fees
Competitive pricing structure
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“I am a landlord and Raman has always treated all ......”
5 Star Review
Feb 01,2017
By:
'S'
Feb 01,2017
Branch: Smethwick, 346 Bearwood Road
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: B16
Branch: Smethwick, 346 Bearwood Road
Lettings (as a Landlord)
Postcode: B16
1
people found
this helpful
I am a landlord and Raman has always treated all business professionally and expertly. I would highly recommend surelet. He knows the market well and offers great advice, I know I can rely on him to be available when needed...
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Comment on agent fees
Fees are competitive and you get what you pay for
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“We have been with this agent for the last 4 years ......”
5 Star Review
Jan 09,2017
By:
'Alvi'
Jan 09,2017
Branch: Smethwick, 346 Bearwood Road
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: B66
Branch: Smethwick, 346 Bearwood Road
Lettings (as a Landlord)
Postcode: B66
2
people found
this helpful
We have been with this agent for the last 4 years and have had a very good experience. They have always gone out of their way to help us. They are trustworthy, reliable and professional. I would highly recommend them....
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Comment on agent fees
Good
2
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“I have been using Surelet for the last 6.5 years as ......”
5 Star Review
Jan 05,2017
By:
'Mr.'
Jan 05,2017
Branch: Smethwick, 346 Bearwood Road
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: B66
Branch: Smethwick, 346 Bearwood Road
Lettings (as a Landlord)
Postcode: B66
0
people found
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I have been using Surelet for the last 6.5 years as an established landlord. Raman has looked after my properties very well. His dealings are always clear and transparent....
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Comment on agent fees
The fees are always reasonable when compared with other agents in the area.
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“I use Surlet to advertise, manage and maintain my properties ......”
5 Star Review
Jan 05,2017
By:
'Robert'
Jan 05,2017
Branch: Smethwick, 346 Bearwood Road
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: B66
Branch: Smethwick, 346 Bearwood Road
Lettings (as a Landlord)
Postcode: B66
0
people found
this helpful
I use Surlet to advertise, manage and maintain my properties and I highly recommend this agent. Raman is highly professional and very helpful - if you want stress free properly management, these guys are perfect. From beginning to end, Raman has been extremely professional and ...
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Comment on agent fees
Fees in line with the market and competitive.
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“Using the Surelet Services from past few years. Brilliant customer ......”
4 Star Review
Nov 25,2016
By:
'MMaan'
Nov 25,2016
Branch: Smethwick, 346 Bearwood Road
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: B18
Branch: Smethwick, 346 Bearwood Road
Lettings (as a Landlord)
Postcode: B18
0
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Using the Surelet Services from past few years. Brilliant customer service, professional working tenants. I will be using them in future....
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“I have know Raman for more than 3 months. He has ......”
5 Star Review
Nov 01,2016
By:
'Venkat'
Nov 01,2016
Branch: Smethwick, 346 Bearwood Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: B17
Branch: Smethwick, 346 Bearwood Road
Lettings (as a Tenant)
Postcode: B17
0
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I have know Raman for more than 3 months. He has been extremely effective in terms of showing all the available properties. He is polite and a very good organiser. He has managed my expectation well and I have managed to find the properties that I ...
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“Excellent customer service. We have moved in a month ago ......”
4 Star Review
Oct 30,2016
By:
'SS1986'
Oct 30,2016
Branch: Smethwick, 346 Bearwood Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: B67
Branch: Smethwick, 346 Bearwood Road
Lettings (as a Tenant)
Postcode: B67
0
people found
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Excellent customer service. We have moved in a month ago in one of their property. I would recommend them to my other friends & family to look the properties from them....
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“Had a terrible experience with this letting agent. The service ......”
1 Star Review
Jul 20,2016
By:
'Mr'
Jul 20,2016
Branch: Smethwick, 346 Bearwood Road
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: B16
Branch: Smethwick, 346 Bearwood Road
Lettings (as a Landlord)
Postcode: B16
1
people found
this helpful
Had a terrible experience with this letting agent. The service is appalling and completey unacceptable. Never let them manage your property by any means. At the end, I had to remove the tenant myself because they were not paying the rent and the agent had ...
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Comment on agent fees
Completey terrible and out of order. When in times of need they never answered the phone or returned my call.
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“THE WORST AGENCY I'VE EVER HEAD TO DEAL WITH. Throughout ......”
1 Star Review
Jul 21,2015
By:
'Maria'
Jul 21,2015
Branch: Smethwick, 346 Bearwood Road
Services: Lettings (as a Tenant)
Rent PCM: £650
Would you recommend?: No
Postcode: B66
Branch: Smethwick, 346 Bearwood Road
Lettings (as a Tenant)
Rent PCM: £650
Postcode: B66
0
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THE WORST AGENCY I'VE EVER HEAD TO DEAL WITH. Throughout the whole tenancy Surelet was more then difficult to communicate with, about anything regarding the apartment, we didn't even get the copy of our contract. At the end of tenancy they informed us when we ...
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What agent could do to change your mind?
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Comment on agent fees
Fees for the 'final inspection' is a joke. You will get few lines in the word and you will loose your deposit no matter what.
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“I am a landlord and about a year ago they ......”
1 Star Review
Oct 19,2013
By:
'LFC'
Oct 19,2013
Branch: Smethwick, 346 Bearwood Road
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: B66
Branch: Smethwick, 346 Bearwood Road
Lettings (as a Landlord)
Postcode: B66
1
people found
this helpful
I am a landlord and about a year ago they tried to rip me off. Told me my boiler wasnt working and they had to send someone round to fix it. I had a bill of £200 which I was okay with at the time as ...
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1
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“I am a landlord and about a year ago they ......”
1 Star Review
Oct 18,2013
By:
'LFC'
Oct 18,2013
Branch: Smethwick, 346 Bearwood Road
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: B66
Branch: Smethwick, 346 Bearwood Road
Lettings (as a Landlord)
Postcode: B66
0
people found
this helpful
I am a landlord and about a year ago they tried to rip me off. Told me my boiler wasnt working and they had to send someone round to fix it. I had a bill of £200 which I was okay with at the time as ...
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0
people found
this helpful
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