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    Zena Trow
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We offer an expert property management and rental service in the Brighton and Hove area. With a transparent, committed and holistic approach we pride ourselves on being able to adapt our service to suit the individual needs of our landlords and tenants.

Having diverse local knowledge we offer free lettings valuations as well as assistance and advice in finding the right buy to let property. Our diverse team of specialists with a sound background in property and finance offer a unique service
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Sure Property Solutions

31 Upper St James Street
Kemptown,Brighton
Sussex
BN2 1JN
01273 243 561

“ An Agency who value People not just Property... ”

Apr 12,2018
Minithumbup
By: 'Karen'
Apr 12,2018
0 people found
this helpful
I have been a renter all My adult life...a long time! I have been so impressed by the care and attention of the staff at Sure Property Solutions. A key broke in the lock to the communial front door. The staff ensured that everyone ...
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“ Thank you Kate!... ”

Apr 03,2018
Minithumbup
Kate
By: 'Reuben'
Apr 03,2018
0 people found
this helpful
Kate was thorough, professional, transparent and very friendly throughout our interactions with her. Would definitely recommend Sure to anyone looking for a reliable estate agent that treats you like an actual person, not just a potential buyer. Thanks Kate!...
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“ Excellent and so helpful... ”

Apr 03,2018
Minithumbup
Kate
Zena Trow
By: 'Jen'
Apr 03,2018
0 people found
this helpful
Kate and the whole team at Sure property have been amazing helping us buy our forever home in Brighton. From start to finish the service we've had has been phenomenal, even when we hit some really difficult challenges that were outside our control. Can'...
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“ fantastic friendly service... ”

Mar 26,2018
Minithumbup
By: 'Sarah Martin'
Mar 26,2018
0 people found
this helpful
When we decided to rent out our home in Brighton for the first time the fantastic and friendly service we received from the team at Sure was invaluable. Our only regret is that there isn't an office in London so we could rent our ...
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Jan 24,2018
Minithumbup
Zena Trow
By: 'Jamie'
Jan 24,2018
0 people found
this helpful
I sold my house through Sure and found the whole process completely stress free. Zena and her team are very professional but also personal and always available to answer any questions or concerns you might have. I highly recommend Sure Property Solutions....
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Comment on agent fees
Very good agent fees.
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Nov 29,2017
Minithumbup
Zena Trow
Adam McIlwaine
By: 'Helen'
Nov 29,2017
0 people found
this helpful
Zena has an amazing and dedicated team, who all work extremely hard and complement each other really well. They have been a great assistance to us over the last few years. We used Sure Property Solutions as estate agents for the sale of our property ...
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Comment on agent fees
Great value for money
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Aug 27,2017
Minithumbup
Adam McIlwaine
Zena Trow
By: 'THarper'
Aug 27,2017
0 people found
this helpful
Fantastic and highly professional service provided from Adam, Zena and others. Communication is always quick, informative and actionable. I've been very please with the tenants they have found in the past few years....
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Comment on agent fees
Fees are good.
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Aug 10,2017
Minithumbup
Kelly Stockinger
Zena Trow
By: 'Beverley'
Aug 10,2017
0 people found
this helpful
My son has just finished his rental of one year on a uni house which was let through Sure Property. As a parent it can be a testing time when your child leaves home and can often be very stressful especially when they have chosen ...
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Comment on agent fees
The agents fees were what I was expecting for a rental property in the heart of Brighton. No hidden fees.
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Jul 17,2017
Minithumbup
By: 'Helen'
Jul 17,2017
0 people found
this helpful
Really pleased with the service I recieved from Zena, Kelly & Adam. I was amazed at how fast & efficiently they found new tenants. Throughtout the process I felt in very safe hands and being looked after by experts which was very reassuring and made ...
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Comment on agent fees
Very reasonable.
Was this helpful? Yes
Jun 19,2017
Minithumbup
Zena Trow
By: 'Adele'
Jun 19,2017
0 people found
this helpful
Zena was excellent! great mortgage advisor, quick precise and happy to work at weekends and push the request on to meet deadlines. Unlike many other advisors she did everything needed to satisfy my request, with very reasonable rates and no fuss. Highly recommended!!...
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Comment on agent fees
Very good
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Jun 09,2017
Minithumbup
Zena Trow
Adam McIlwaine
By: 'CMJ'
Jun 09,2017
0 people found
this helpful
I am taking the time to review both Zena and Adam because I have recently had absolutely faultless service from both of them. They have a calm, measured approach to property management which is just a joy to deal with. I have total faith in ...
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Comment on agent fees
Very appropriate fee structure and genuine value for money.
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May 07,2017
Minithumbup
Adam McIlwaine
By: 'Alexandra M'
May 07,2017
0 people found
this helpful
Extremely efficient, friendly, professional and very organised throughout. Adam and team were great. Highly recommend. Thank you, I will use you again! Alexandra Marriott...
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May 04,2017
Minithumbup
Adam McIlwaine
By: 'Lisa'
May 04,2017
0 people found
this helpful
Adam has been absolutely brilliant. We completed on our flat, buy to let, at 11:00 on the Friday and Adam arranged to come to the flat, with the photographer and the floor planner at 14:00 and managed to arrange for the flat to be on rightmove to ...
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Comment on agent fees
Very good value. We have 3 flats we rent out through Sure on a full management basis.
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May 02,2017
Minithumbup
By: 'Charlie'
May 02,2017
0 people found
this helpful
By far the most reliable, professional and efficient agents I have dealt with in my years of renting and purchasing properties. Sure Property Solutions provided an excellent service and went the extra mile to ensure that everything ran smoothly. I wouldn't hesitate to recommend them ...
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Apr 24,2017
Minithumbup
Zena Trow
By: 'Julia Ashmore'
Apr 24,2017
0 people found
this helpful
Zena and her team have managed our property in Brighton for nearly 4 years. From the first time we met Zena and experienced her warm and professional manor were enormously impressed. Zena has promptly found us fabulous tenants on two occasions. She has maintained our property ...
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Comment on agent fees
as expected for service
Was this helpful? Yes
Mar 13,2017
Minithumbup
Zena Trow
By: 'VM'
Mar 13,2017
0 people found
this helpful
As a landlord and having had nightmare agents for many years, Zena and her team are a breath of fresh air. Honest, straight forward, proactive, great communication and they truly know their stuff. Give them a go, you will not be disappointed :)...
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Comment on agent fees
Fees are very competitive for the gold standard service they provide.
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Feb 14,2017
Minithumbup
Adam McIlwaine
Zena Trow
By: 'Louise'
Feb 14,2017
0 people found
this helpful
We moved into our property in 2015 and have always been impressed with the professionalism of Sure Property. The process of moving in went smoothly and Adam carried out an inspection partway through our first year. We have continually felt Sure Property have not only our ...
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Comment on agent fees
The fees are fair for the standard of service they have delivered.
Was this helpful? Yes
Sep 20,2016
Minithumbup
Adam McIlwaine
Kelly Stockinger
By: 'Harry'
Sep 20,2016
0 people found
this helpful
As students living in Brighton, I would highly recommend you use Sure as your letting agent. They have been incredibly helpful and relaxed about renting our place. They have also helped us out a number of occasions with giving us time to find a new ...
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Comment on agent fees
Good
Was this helpful? Yes
Sep 07,2016
Minithumbup
Zena Trow
By: 'Peter P'
Sep 07,2016
0 people found
this helpful
I've been with Zena Trow and her excellent team at Sure Property Solutions for a long time.... They have been extremely professional and helpful in managing my portfolio. Their advice and guidance re property refurbishment/tenants has been superb - they have my best interests ...
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Comment on agent fees
Good
Was this helpful? Yes
Jul 17,2016
Minithumbup
Zena Trow
By: 'Regina'
Jul 17,2016
0 people found
this helpful
Amazingly helpful professional and very knowledgable team of people. Zena has accepted to manage my property with a nightmare tenant already living in my property. She was not only able to share her excellent advice how to best deal with the nonpaying tenant but also ...
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Comment on agent fees
Good
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May 27,2016
Minithumbup
Adam McIlwaine
By: 'Jenny cole'
May 27,2016
0 people found
this helpful
I have used sure property solutions twice for renting a property and found them very thorough, helpful and professional. I would definitely use than again. They kept me informed of the progress and acted very quickly....
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Comment on agent fees
Very fair
Was this helpful? Yes
May 12,2016
Minithumbup
Zena Trow
By: 'Doogie'
May 12,2016
0 people found
this helpful
Zena and her team have provided us with a fantastic service. A refreshingly balanced service delivering expertise, help and support for both tenants and landlords alike. Having worked with numerous agents over the past couple of decades we are delighted to have followed the recommendations ...
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Comment on agent fees
Very Good (very competitive and exceptional value)
Was this helpful? Yes
By: Zena Trow
May 19, 2016
View all comments (1)
Thanks for the lovely review, we are very happy you have been pleased with our service. All the best Zena ...
May 08,2016
Minithumbup
Zena Trow
By: 'Jan'
May 08,2016
0 people found
this helpful
Have found Zena and her Company to be fantastic, very thorough, helpful and fair to both sides. A refreshing change from the big letting chains; very nice to see an independent doing so well....
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Comment on agent fees
Very competitive
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May 06,2016
Minithumbup
Adam McIlwaine
Zena Trow
By: 'Santo Jude'
May 06,2016
0 people found
this helpful
A renting family can be a very difficult and stressful scenario. My three children and I, have genuinely experienced the most responsive and professional service from Shure Property Solutions. From the tiniest detail, to managing mini emergencies, their ability to deal with the issue and ...
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Comment on agent fees
We were happy with the fees.
Was this helpful? Yes
Mar 16,2016
Minithumbup
By: 'Edd'
Mar 16,2016
0 people found
this helpful
I have moved out of a 1 bedroom flat after a very positive experience with Sure Property Solutions. The whole team were very attentive and helpful at every bridge crossed. In addition, their response rate to queries or issues was consistently quick throughout the tenancy. I ...
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By: Zena Trow
Mar 18, 2016
View all comments (1)
Many thanks for your review Ed. We all wish you the best. Zena ...
Feb 25,2016
Minithumbup
Wesam Bakhit
Zena Trow
By: 'Arnab'
Feb 25,2016
0 people found
this helpful
I had really pleasant experience working with Sure Property Solutions. Wesam is really nice and helpful. He takes care of even stuffs like switching gas, electricity connection etc. I would recommend Sure Property Solutions to anyone trying to move into Brighton area....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Dec 14,2015
Minithumbup
Wesam Bakhit
RAMPRASAD SRINIVASAN
By: 'Ramprasad Srinivasan'
Dec 14,2015
0 people found
this helpful
Wesam did a splendid job in getting the house rented to us. A job well done and very responsive. Wes was really good agent to your company...
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Was this helpful? Yes
Dec 12,2015
Minithumbup
Wesam Bakhit
Zena Trow
By: 'Ed & Jo'
Dec 12,2015
0 people found
this helpful
First of all the initial viewing with wesam was very good. He was prompt and on time which is fairly rare with estate agents in Brighton. His manner was very friendly let me have a thorough look and didn't go with the overly pushy sales ...
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Comment on agent fees
To be honest all agents fees in Brighton are ridiculous. This company is around the same price as most but from past experience I have found that you get a better service here for the amount paid.
Was this helpful? Yes
Dec 01,2015
Minithumbup
Wesam Bakhit
By: 'Louise'
Dec 01,2015
0 people found
this helpful
Wesam was professional and friendly throughout our dealings with him. He was punctual to the show round appointment and was open to second viewings as we were undecided on two properties. Unlike other agents we had met in our search for a new property, he ...
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Comment on agent fees
Fees are always a difficult subject, as I don't really understand exactly how you can charge such an amount of money for processing details. A flat fee for a property could be a better way of doing it.
Was this helpful? Yes
Nov 30,2015
Minithumbdown
Wesam Bakhit
Sue Harris
By: 'M88m'
Nov 30,2015
0 people found
this helpful
Pros: helped us secure the property that we really wanted. Wes was really helpful with showing us around and helping with any paperwork. Cons: one of the estate agents had been really unhelpful- emailing us asking for paperwork that had already been sent, and the ...
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By: Zena Trow
Feb 22, 2016
View all comments (1)
Thank you for taking the time to write a review. I'm glad you found us helpful at viewing stage but I would like to correct what has been said regarding payments and administration. The reason why you were contacted for payment was because one of your payments was made without reference. Whilst your payment was safe in our client account we were unable to allocate this to your property. With regard to the administration of your group application there was a last minute additional tenant added ...
Areas covered
  • Brighton
  • BN1
  • Hove
  • BN2
  • Kemptown
  • BN3

ARLA TPOS DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
28 0 27 2 1 0 2 0 4 0

Agent Fees

Our tenancy application fees are as follows:

Tenancy Set up costs – £175 plus VAT per person as an all inclusive fee. There are no additional charges for full referencing, guarantor referencing if necessary, production & execution of tenancy agreement, inventory, accompanied check-in or deposit protection (£250 plus VAT minimum charge for single occupancy).

Pet charges – as a pet friendly agent we do our utmost to accommodate pets where possible. We charge a non-refundable pet fee of £150 which is held on account for 12 months to protect against any recurrence of infestation after the termination of tenancy. Should this not be necessary we donate this money to the RSPCA.

Renewal fee – £40 plus VAT per property on professional lets, £75 plus VAT per person on student properties to include annual re-referencing of guarantors.

Vacating costs – £50 plus VAT per person as a check out charge. Please note we do not charge for providing a reference to your new landlord/agent/mortgage lender.
Last updated at 11:17 AM 11/11/2015 by Wesam Bakhit

Complaints Procedure

Contact Details



Address:
31 Upper St James Street
Brighton BN2 1JN

Phone:
01273 243561

E-mail:
info@surepropertysolutions.co.uk
Last updated at 11:17 AM 11/11/2015 by Wesam Bakhit
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