• claim your profile
    Zena Trow
  • claim your profile
    Adam McIlwaine
  • claim your profile
    Southwick Chris
  • claim your profile
    Eilidh
  • upload your photo
    Dan Greet
  • claim your profile
    Eilidh Macpherson
  • claim your profile
    Zena Trow
  • upload your photo
    Wesam Bakhit
  • claim your profile
    Sue Harris
  • claim your profile
    RAMPRASAD SRINIVASAN
  • claim your profile
    Kelly Stockinger
We offer an expert property management and rental service in the Brighton and Hove area. With a transparent, committed and holistic approach we pride ourselves on being able to adapt our service to suit the individual needs of our landlords and tenants.

Having diverse local knowledge we offer free lettings valuations as well as assistance and advice in finding the right buy to let property. Our diverse team of specialists with a sound background in property and finance offer a unique service
Read full description...

31 Upper St James Street
Kemptown,Brighton
Sussex
BN2 1JN
01273243561

 
Website not available Properties for sale
Properties for rent
Jul 17,2017
Minithumbup
By:
Jul 17,2017
0 people found
this helpful
Really pleased with the service I recieved from Zena, Kelly & Adam. I was amazed at how fast & efficiently they found new tenants. Throughtout the process I felt in very safe hands and being looked after by experts which was very reassuring and made it all very easy for me. Professional throughout. I would highly recommend Sure Property Solutions....
read full review
Comment on agent fees
Very reasonable.
Was this helpful? Yes
Jun 19,2017
Minithumbup
Zena Trow
By:
Jun 19,2017
0 people found
this helpful
Zena was excellent! great mortgage advisor, quick precise and happy to work at weekends and push the request on to meet deadlines. Unlike many other advisors she did everything needed to satisfy my request, with very reasonable rates and no fuss. Highly recommended!!...
read full review
Comment on agent fees
Very good
Was this helpful? Yes
Jun 09,2017
Minithumbup
Zena Trow
Adam McIlwaine
By:
Jun 09,2017
0 people found
this helpful
I am taking the time to review both Zena and Adam because I have recently had absolutely faultless service from both of them. They have a calm, measured approach to property management which is just a joy to deal with. I have total faith in their response to everything as far as taking care of the Lettings and management process. They are thorough, and even their photographer is excellent!...
read full review
Comment on agent fees
Very appropriate fee structure and genuine value for money.
Was this helpful? Yes
May 07,2017
Minithumbup
Adam McIlwaine
By:
May 07,2017
0 people found
this helpful
Extremely efficient, friendly, professional and very organised throughout. Adam and team were great. Highly recommend. Thank you, I will use you again! Alexandra Marriott...
read full review
Was this helpful? Yes
May 04,2017
Minithumbup
Adam McIlwaine
By:
May 04,2017
0 people found
this helpful
Adam has been absolutely brilliant. We completed on our flat, buy to let, at 11:00 on the Friday and Adam arranged to come to the flat, with the photographer and the floor planner at 14:00 and managed to arrange for the flat to be on rightmove to rent that evening. There were ten viewings arranged for the Monday after the weekend and had rented by the end of the day! Adam also was very helpful with arranging contractors as we were on a very tight schedule. Adam has a lovely manner, is very patie...
read full review
Comment on agent fees
Very good value. We have 3 flats we rent out through Sure on a full management basis.
Was this helpful? Yes
May 02,2017
Minithumbup
By:
May 02,2017
0 people found
this helpful
By far the most reliable, professional and efficient agents I have dealt with in my years of renting and purchasing properties. Sure Property Solutions provided an excellent service and went the extra mile to ensure that everything ran smoothly. I wouldn't hesitate to recommend them to anyone buying, selling or renting a property....
read full review
Was this helpful? Yes
Apr 24,2017
Minithumbup
Zena Trow
By:
Apr 24,2017
0 people found
this helpful
Zena and her team have managed our property in Brighton for nearly 4 years. From the first time we met Zena and experienced her warm and professional manor were enormously impressed. Zena has promptly found us fabulous tenants on two occasions. She has maintained our property thoughtfully and communicated excellently between us and the tenants when any work is needed. We feel that Zena strives to keep the all parties happy. Our tenants requested a shower, which we knew would mean a refurbishment...
read full review
Comment on agent fees
as expected for service
Was this helpful? Yes
Mar 13,2017
Minithumbup
Zena Trow
By:
Mar 13,2017
0 people found
this helpful
As a landlord and having had nightmare agents for many years, Zena and her team are a breath of fresh air. Honest, straight forward, proactive, great communication and they truly know their stuff. Give them a go, you will not be disappointed :)...
read full review
Comment on agent fees
Fees are very competitive for the gold standard service they provide.
Was this helpful? Yes
Feb 14,2017
Minithumbup
Adam McIlwaine
Zena Trow
By:
Feb 14,2017
0 people found
this helpful
We moved into our property in 2015 and have always been impressed with the professionalism of Sure Property. The process of moving in went smoothly and Adam carried out an inspection partway through our first year. We have continually felt Sure Property have not only our landlord's but our best interests at heart. We have flagged up a few maintenance issues and they have been completed to a good standard. Most recently we requested an upgrade to our bathroom, which only had a bath at the time. S...
read full review
Comment on agent fees
The fees are fair for the standard of service they have delivered.
Was this helpful? Yes
Sep 20,2016
Minithumbup
Adam McIlwaine
Kelly Stockinger
By:
Sep 20,2016
0 people found
this helpful
As students living in Brighton, I would highly recommend you use Sure as your letting agent. They have been incredibly helpful and relaxed about renting our place. They have also helped us out a number of occasions with giving us time to find a new housemate when one dropped out and also helping replace old furniture in the house. Everybody at Sure that we dealt with were very easy to contact and talk to and I would definitely recommend Sure *...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Sep 07,2016
Minithumbup
Zena Trow
By:
Sep 07,2016
0 people found
this helpful
I've been with Zena Trow and her excellent team at Sure Property Solutions for a long time.... They have been extremely professional and helpful in managing my portfolio. Their advice and guidance re property refurbishment/tenants has been superb - they have my best interests at heart, whilst being very fair and open to the tenants - problems and complaints are discussed and resolved quickly..........
read full review
Comment on agent fees
Good
Was this helpful? Yes
Jul 17,2016
Minithumbup
Zena Trow
By:
Jul 17,2016
0 people found
this helpful
Amazingly helpful professional and very knowledgable team of people. Zena has accepted to manage my property with a nightmare tenant already living in my property. She was not only able to share her excellent advice how to best deal with the nonpaying tenant but also recommend the way forward to rent my property again to a lovely and reliable new tenants. Although I live overseas I have found Zena easy to communicate with and very helpful. She and her team is efficient polite and fantastic to d...
read full review
Comment on agent fees
Good
Was this helpful? Yes
May 27,2016
Minithumbup
Adam McIlwaine
By:
May 27,2016
0 people found
this helpful
I have used sure property solutions twice for renting a property and found them very thorough, helpful and professional. I would definitely use than again. They kept me informed of the progress and acted very quickly....
read full review
Comment on agent fees
Very fair
Was this helpful? Yes
May 12,2016
Minithumbup
Zena Trow
By:
May 12,2016
0 people found
this helpful
Zena and her team have provided us with a fantastic service. A refreshingly balanced service delivering expertise, help and support for both tenants and landlords alike. Having worked with numerous agents over the past couple of decades we are delighted to have followed the recommendations of some friends and sought the services of Sure Property Solutions. The agents and their maintenance team are head and shoulders above the rest: experienced; professional; friendly; fair and trustworthy; dedic...
read full review
Comment on agent fees
Very Good (very competitive and exceptional value)
Was this helpful? Yes
By: Zena Trow
May 19, 2016
View all comments (1)
Thanks for the lovely review, we are very happy you have been pleased with our service. All the best Zena ...
May 08,2016
Minithumbup
Zena Trow
By:
May 08,2016
0 people found
this helpful
Have found Zena and her Company to be fantastic, very thorough, helpful and fair to both sides. A refreshing change from the big letting chains; very nice to see an independent doing so well....
read full review
Comment on agent fees
Very competitive
Was this helpful? Yes
May 06,2016
Minithumbup
Adam McIlwaine
Zena Trow
By:
May 06,2016
0 people found
this helpful
A renting family can be a very difficult and stressful scenario. My three children and I, have genuinely experienced the most responsive and professional service from Shure Property Solutions. From the tiniest detail, to managing mini emergencies, their ability to deal with the issue and resolve problems is incredibly reassuring. You can't avoid problems in life, but having a team like Shure, means that when problem do arise, a health resolve won't be far off. I cannot recommend their services a...
read full review
Comment on agent fees
We were happy with the fees.
Was this helpful? Yes
Mar 16,2016
Minithumbup
By:
Mar 16,2016
0 people found
this helpful
I have moved out of a 1 bedroom flat after a very positive experience with Sure Property Solutions. The whole team were very attentive and helpful at every bridge crossed. In addition, their response rate to queries or issues was consistently quick throughout the tenancy. I would highly recommend Sure Property to anyone looking to rent in Brighton....
read full review
Was this helpful? Yes
By: Zena Trow
Mar 18, 2016
View all comments (1)
Many thanks for your review Ed. We all wish you the best. Zena ...
Feb 25,2016
Minithumbup
Wesam Bakhit
Zena Trow
By:
Feb 25,2016
0 people found
this helpful
I had really pleasant experience working with Sure Property Solutions. Wesam is really nice and helpful. He takes care of even stuffs like switching gas, electricity connection etc. I would recommend Sure Property Solutions to anyone trying to move into Brighton area....
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes
Dec 14,2015
Minithumbup
Wesam Bakhit
RAMPRASAD SRINIVASAN
By:
Dec 14,2015
0 people found
this helpful
Wesam did a splendid job in getting the house rented to us. A job well done and very responsive. Wes was really good agent to your company...
read full review
Was this helpful? Yes
Dec 12,2015
Minithumbup
Wesam Bakhit
Zena Trow
By:
Dec 12,2015
0 people found
this helpful
First of all the initial viewing with wesam was very good. He was prompt and on time which is fairly rare with estate agents in Brighton. His manner was very friendly let me have a thorough look and didn't go with the overly pushy sales shtick which was nice. In terms of references everything was completed over email which made things much easier than past experiences with other agents. Any of our questions were answered promptly and although the references took some time everything was complet...
read full review
Comment on agent fees
To be honest all agents fees in Brighton are ridiculous. This company is around the same price as most but from past experience I have found that you get a better service here for the amount paid.
Was this helpful? Yes
Dec 01,2015
Minithumbup
Wesam Bakhit
By:
Dec 01,2015
0 people found
this helpful
Wesam was professional and friendly throughout our dealings with him. He was punctual to the show round appointment and was open to second viewings as we were undecided on two properties. Unlike other agents we had met in our search for a new property, he did not push us and let us come back to him with questions before making a decision. Since moving into our property, Sure have been helpful with any requests and maintenance issues that we have had. We would highly recommend Wesam and Sure Pro...
read full review
Comment on agent fees
Fees are always a difficult subject, as I don't really understand exactly how you can charge such an amount of money for processing details. A flat fee for a property could be a better way of doing it.
Was this helpful? Yes
Nov 30,2015
Minithumbdown
Wesam Bakhit
Sue Harris
By:
Nov 30,2015
0 people found
this helpful
Pros: helped us secure the property that we really wanted. Wes was really helpful with showing us around and helping with any paperwork. Cons: one of the estate agents had been really unhelpful- emailing us asking for paperwork that had already been sent, and the deposit that I had already transferred- which scared me into think that I had sent this to the wrong bank account....
read full review
Was this helpful? Yes
By: Zena Trow
Feb 22, 2016
View all comments (1)
Thank you for taking the time to write a review. I'm glad you found us helpful at viewing stage but I would like to correct what has been said regarding payments and administration. The reason why you were contacted for payment was because one of your payments was made without reference. Whilst your payment was safe in our client account we were unable to allocate this to your property. With regard to the administration of your group application there was a last minute additional tenant added ...
Nov 12,2015
Minithumbup
Zena Trow
Eilidh Macpherson
By:
Nov 12,2015
0 people found
this helpful
Very quick in responding to queries, good communication, helpful staff. All paperwork was in order at the beginning of my tenancy (something which, unfortunately, cannot be said about all property agents in Brighton). Overall a very good experience and I would highly recommend this agent....
read full review
Was this helpful? Yes
Oct 25,2015
Minithumbdown
Zena Trow
By:
Oct 25,2015
0 people found
this helpful
I found Sure Property Solutions to be unhelpful, uninformed, and unprofessional at every stage of contact. They showed me a flat in Hanover that was just outside my price bracket, but had the advantage of including water rates which I figured would take the monthly figure down to something I could (at a stretch) afford. However, because they hadn't researched the flat properly, I was actually paying gas and electricity for the property below me in exchange for the subsided water rates – wh...
read full review
Was this helpful? Yes
By: Mark
May 18, 2016
View all comments (2)
Hi Zena, I've posted my full review below to help give context to my comments. I found your service "uninformed" because regardless of whether you didn't research the property correctly, or if the landlord neglected to give you full disclosure, I had already commited to moving in, so an offer to refund my holding fee at that stage wasn't really a helpful option. I'm not sure if you remember, but we were still dealing with this issue over the phone on the day that I moved in? Firs ...
Jul 31,2015
Minithumbup
Zena Trow
By:
Jul 31,2015
0 people found
this helpful
I have rented my property in Brighton through Sure Propert Solutions for several years. They have always found very good tenants (students) every year and have been excellent in keeping an eye on the fabric of the property inside and out and recommending solutions. Their maintenance team have recently put in a new kitchen which looks absolutely excellent....
read full review
Was this helpful? Yes
Apr 21,2015
Minithumbup
Zena Trow
By:
Apr 21,2015
0 people found
this helpful
Sure Property Solutions have let and are managing my property with great professionalism and efficiency. Zena Trow is an extremely fair and straight dealer. She knows the market inside out and has the support of excellent tradesmen who attend to the properties she manages quickly and without charging exorbitantly. We are delighted with the relationship...
read full review
Was this helpful? Yes
Mar 19,2015
Minithumbup
Zena Trow
Dan Greet
By:
Mar 19,2015
0 people found
this helpful
I cannot recommend Zena and Sure Property highly enough, from my very first meeting with her, nothing was too much trouble. I live outside the UK and have a small property which required a new kitchen and some modernisation. She arranged everything with her maintenance team who are of the highest quality and managed everything so efficiently and in an amazing timely manner. She not only managed the repairs but then found me a fantastic tenant. She turned a property which was costing me mone...
read full review
Was this helpful? Yes
Jan 18,2015
Minithumbup
Zena Trow
By:
Jan 18,2015
0 people found
this helpful
We were very impressed with the service! Firstly, we organised a very last minute viewing but they happily stayed 10 minutes later than planned for us. When there, we found out it was a non-student property, however they spoke to the landlord (who happened to be decorating in the flat during our viewing) who was a very nice gentlemen and approved a potential let after meeting us. Sure Property were then kind enough to arrange everything for us in the week we had left in our previous tenancy and ...
read full review
Was this helpful? Yes
By: Zena
Jan 18, 2015
View all comments (1)
thank you for your comment, we hope you enjoy the property and are settling in okay. All the best Zena ...
Dec 17,2014
Minithumbup
Zena Trow
By:
Dec 17,2014
0 people found
this helpful
Zena was very proactive and found me a tenant extremely quickly then everything went smoothly from there. Competitive rates and very happy with the service so far....
read full review
Comment on agent fees
competitive fees
Was this helpful? Yes
Dec 05,2014
Minithumbup
Zena Trow
By:
Dec 05,2014
0 people found
this helpful
Over the past 4 years I have built up a small property portfolio in Brighton and Hove. Zena Trow and her team at Sure Property Solutions have not only found good tenants for me, but also helped me find the right property in the right location at no extra charge. So far all the tenants have been very well chosen and are the right fit with the property. They won't just take anyone on and are really careful to find the right tenant for you. After three years of managing the maintenance side of m...
read full review
Comment on agent fees
Very fair and competitive
Was this helpful? Yes
Areas covered
  • BN1
  • Brighton
  • BN2
  • Hove
  • BN3
  • Kemptown

NAEA ARLA TPOS DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
25 0 25 3 0 0 0 0 4 0

Job vacancies

Please see a list of jobs available

Agent Fees

Our tenancy application fees are as follows:

Tenancy Set up costs – £175 plus VAT per person as an all inclusive fee. There are no additional charges for full referencing, guarantor referencing if necessary, production & execution of tenancy agreement, inventory, accompanied check-in or deposit protection (£250 plus VAT minimum charge for single occupancy).

Pet charges – as a pet friendly agent we do our utmost to accommodate pets where possible. We charge a non-refundable pet fee of £150 which is held on account for 12 months to protect against any recurrence of infestation after the termination of tenancy. Should this not be necessary we donate this money to the RSPCA.

Renewal fee – £40 plus VAT per property on professional lets, £75 plus VAT per person on student properties to include annual re-referencing of guarantors.

Vacating costs – £50 plus VAT per person as a check out charge. Please note we do not charge for providing a reference to your new landlord/agent/mortgage lender.
Last updated at 11:17 AM 11/11/2015 by Wesam Bakhit

Complaints Procedure

Contact Details



Address:
31 Upper St James Street
Brighton BN2 1JN

Phone:
01273 243561

E-mail:
info@surepropertysolutions.co.uk
Last updated at 11:17 AM 11/11/2015 by Wesam Bakhit

Awards won by Sure Property Solutions

Individual Branch Awards

Brighton, BN2 1JN

Zena Trow - upload your photo Zena Trow
31 reviews

About Zena No description set View full profile
Adam McIlwaine - upload your photo Adam McIlwaine
7 reviews

About Adam No description set View full profile
Southwick Chris - upload your photo Southwick Chris
1 reviews

About Southwick No description set View full profile
Eilidh  - upload your photo Eilidh
1 reviews

About Eilidh No description set View full profile
Dan Greet - no image available Dan Greet
Senior Negotiator
3 reviews

About Dan Having worked for a large independent agent in the City center for the past 7 years I felt the time was right to move on and when the opportunity to work with Sure came up I jumped at the chance. View full profile
Eilidh Macpherson - upload your photo Eilidh Macpherson
2 reviews

About Eilidh No description set View full profile
Zena Trow - upload your photo Zena Trow
11 reviews

About Zena No description set View full profile
Wesam Bakhit - no image available Wesam Bakhit
Negotiator
5 reviews

About Wesam No description set View full profile
Sue Harris - upload your photo Sue Harris
1 reviews

About Sue No description set View full profile
RAMPRASAD SRINIVASAN - upload your photo RAMPRASAD SRINIVASAN
1 reviews

About RAMPRASAD No description set View full profile
Kelly Stockinger - upload your photo Kelly Stockinger
1 reviews

About Kelly No description set View full profile

Firm Widgets

My widgets


Opening hours




.

Find the Best Agent to
Buy, Sell or Rent Property