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    Zena Trow
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    Adam McIlwaine
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    Southwick Chris
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    Eilidh
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    Dan Greet
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    Eilidh Macpherson
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    Zena Trow
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    Wesam Bakhit
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Moving is a busy and exciting time and we're here to make sure the experience goes as smoothly as possible by giving you all the help you need under one roof.

The company has always used computer a
Read full description...Moving is a busy and exciting time and we're here to make sure the experience goes as smoothly as possible by giving you all the help you need under one roof.

The company has always used computer and internet technology, but the company's biggest strength is the genuinely warm, friendly and professional approach that we offer all of our clients.

Our record of success has been built upon a single-minded desire to provide our clients, with a top class personal service delivered by highly motivated and trained staff. A sign of this success is the fact that a large proportion of our business is from referrals, satisfied Clients who have recommended us to friends and family.

So, if you want professional help and advice on all aspects of moving home please contact us on the above number or call into our office.
 
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Properties for sale
Properties for rent
Sep 20,2016
Minithumbup
By:
Sep 20,2016
0 people found
this helpful
As students living in Brighton, I would highly recommend you use Sure as your letting agent. They have been incredibly helpful and relaxed about renting our place. They have also helped us out a number of occasions with giving us time to find a new housemate when one dropped out and also helping replace old furniture in the house. Everybody at Sure that we dealt with were very easy to contact and talk to and I would definitely recommend Sure *...
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Comment on agent fees
Good
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Sep 07,2016
Minithumbup
By:
Sep 07,2016
0 people found
this helpful
I've been with Zena Trow and her excellent team at Sure Property Solutions for a long time.... They have been extremely professional and helpful in managing my portfolio. Their advice and guidance re property refurbishment/tenants has been superb - they have my best interests at heart, whilst being very fair and open to the tenants - problems and complaints are discussed and resolved quickly..........
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Comment on agent fees
Good
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Jul 17,2016
Minithumbup
By:
Jul 17,2016
0 people found
this helpful
Amazingly helpful professional and very knowledgable team of people. Zena has accepted to manage my property with a nightmare tenant already living in my property. She was not only able to share her excellent advice how to best deal with the nonpaying tenant but also recommend the way forward to rent my property again to a lovely and reliable new tenants. Although I live overseas I have found Zena easy to communicate with and very helpful. She and her team is efficient polite and fantastic to d...
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Comment on agent fees
Good
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May 27,2016
Minithumbup
By:
May 27,2016
0 people found
this helpful
I have used sure property solutions twice for renting a property and found them very thorough, helpful and professional. I would definitely use than again. They kept me informed of the progress and acted very quickly....
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Comment on agent fees
Very fair
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May 12,2016
Minithumbup
By:
May 12,2016
0 people found
this helpful
Zena and her team have provided us with a fantastic service. A refreshingly balanced service delivering expertise, help and support for both tenants and landlords alike. Having worked with numerous agents over the past couple of decades we are delighted to have followed the recommendations of some friends and sought the services of Sure Property Solutions. The agents and their maintenance team are head and shoulders above the rest: experienced; professional; friendly; fair and trustworthy; dedic...
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Comment on agent fees
Very Good (very competitive and exceptional value)
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By: Zena Trow
May 19, 2016
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Thanks for the lovely review, we are very happy you have been pleased with our service. All the best Zena....
May 08,2016
Minithumbup
By:
May 08,2016
0 people found
this helpful
Have found Zena and her Company to be fantastic, very thorough, helpful and fair to both sides. A refreshing change from the big letting chains; very nice to see an independent doing so well....
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Comment on agent fees
Very competitive
Was this helpful? Yes
May 06,2016
Minithumbup
By:
May 06,2016
0 people found
this helpful
A renting family can be a very difficult and stressful scenario. My three children and I, have genuinely experienced the most responsive and professional service from Shure Property Solutions. From the tiniest detail, to managing mini emergencies, their ability to deal with the issue and resolve problems is incredibly reassuring. You can't avoid problems in life, but having a team like Shure, means that when problem do arise, a health resolve won't be far off. I cannot recommend their services a...
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Comment on agent fees
We were happy with the fees.
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Mar 16,2016
Minithumbup
By:
Mar 16,2016
0 people found
this helpful
I have moved out of a 1 bedroom flat after a very positive experience with Sure Property Solutions. The whole team were very attentive and helpful at every bridge crossed. In addition, their response rate to queries or issues was consistently quick throughout the tenancy. I would highly recommend Sure Property to anyone looking to rent in Brighton....
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By: Zena Trow
Mar 18, 2016
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Many thanks for your review Ed. We all wish you the best. Zena....
Feb 25,2016
Minithumbup
By:
Feb 25,2016
0 people found
this helpful
I had really pleasant experience working with Sure Property Solutions. Wesam is really nice and helpful. He takes care of even stuffs like switching gas, electricity connection etc. I would recommend Sure Property Solutions to anyone trying to move into Brighton area....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Dec 14,2015
Minithumbup
By:
Dec 14,2015
0 people found
this helpful
Wesam did a splendid job in getting the house rented to us. A job well done and very responsive. Wes was really good agent to your company...
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Dec 12,2015
Minithumbup
By:
Dec 12,2015
0 people found
this helpful
First of all the initial viewing with wesam was very good. He was prompt and on time which is fairly rare with estate agents in Brighton. His manner was very friendly let me have a thorough look and didn't go with the overly pushy sales shtick which was nice. In terms of references everything was completed over email which made things much easier than past experiences with other agents. Any of our questions were answered promptly and although the references took some time everything was complet...
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Comment on agent fees
To be honest all agents fees in Brighton are ridiculous. This company is around the same price as most but from past experience I have found that you get a better service here for the amount paid.
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Dec 01,2015
Minithumbup
By:
Dec 01,2015
0 people found
this helpful
Wesam was professional and friendly throughout our dealings with him. He was punctual to the show round appointment and was open to second viewings as we were undecided on two properties. Unlike other agents we had met in our search for a new property, he did not push us and let us come back to him with questions before making a decision. Since moving into our property, Sure have been helpful with any requests and maintenance issues that we have had. We would highly recommend Wesam and Sure Pro...
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Comment on agent fees
Fees are always a difficult subject, as I don't really understand exactly how you can charge such an amount of money for processing details. A flat fee for a property could be a better way of doing it.
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Nov 30,2015
Minithumbdown
By:
Nov 30,2015
0 people found
this helpful
Pros: helped us secure the property that we really wanted. Wes was really helpful with showing us around and helping with any paperwork. Cons: one of the estate agents had been really unhelpful- emailing us asking for paperwork that had already been sent, and the deposit that I had already transferred- which scared me into think that I had sent this to the wrong bank account....
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By: Zena Trow
Feb 22, 2016
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Thank you for taking the time to write a review. I'm glad you found us helpful at viewing stage but I would like to correct what has been said regarding payments and administration. The reason why you were contacted for payment was because one of your payments was made without reference. Whilst your payment was safe in our client account we were unable to allocate this to your property. With regard to the administration of your group application there was a last minute additional tenant added....
Nov 12,2015
Minithumbup
By:
Nov 12,2015
0 people found
this helpful
Very quick in responding to queries, good communication, helpful staff. All paperwork was in order at the beginning of my tenancy (something which, unfortunately, cannot be said about all property agents in Brighton). Overall a very good experience and I would highly recommend this agent....
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Oct 25,2015
Minithumbdown
By:
Oct 25,2015
0 people found
this helpful
I found Sure Property Solutions to be unhelpful, uninformed, and unprofessional at every stage of contact. They showed me a flat in Hanover that was just outside my price bracket, but had the advantage of including water rates which I figured would take the monthly figure down to something I could (at a stretch) afford. However, because they hadn't researched the flat properly, I was actually paying gas and electricity for the property below me in exchange for the subsided water rates – wh...
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By: Mark
May 18, 2016
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Hi Zena, I've posted my full review below to help give context to my comments. I found your service "uninformed" because regardless of whether you didn't research the property correctly, or if the landlord neglected to give you full disclosure, I had already commited to moving in, so an offer to refund my holding fee at that stage wasn't really a helpful option. I'm not sure if you remember, but we were still dealing with this issue over the phone on the day that I moved in? Firs....
Jul 31,2015
Minithumbup
By:
Jul 31,2015
0 people found
this helpful
I have rented my property in Brighton through Sure Propert Solutions for several years. They have always found very good tenants (students) every year and have been excellent in keeping an eye on the fabric of the property inside and out and recommending solutions. Their maintenance team have recently put in a new kitchen which looks absolutely excellent....
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Apr 21,2015
Minithumbup
By:
Apr 21,2015
0 people found
this helpful
Sure Property Solutions have let and are managing my property with great professionalism and efficiency. Zena Trow is an extremely fair and straight dealer. She knows the market inside out and has the support of excellent tradesmen who attend to the properties she manages quickly and without charging exorbitantly. We are delighted with the relationship...
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Mar 19,2015
Minithumbup
By:
Mar 19,2015
0 people found
this helpful
I cannot recommend Zena and Sure Property highly enough, from my very first meeting with her, nothing was too much trouble. I live outside the UK and have a small property which required a new kitchen and some modernisation. She arranged everything with her maintenance team who are of the highest quality and managed everything so efficiently and in an amazing timely manner. She not only managed the repairs but then found me a fantastic tenant. She turned a property which was costing me mone...
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Jan 18,2015
Minithumbup
By:
Jan 18,2015
0 people found
this helpful
We were very impressed with the service! Firstly, we organised a very last minute viewing but they happily stayed 10 minutes later than planned for us. When there, we found out it was a non-student property, however they spoke to the landlord (who happened to be decorating in the flat during our viewing) who was a very nice gentlemen and approved a potential let after meeting us. Sure Property were then kind enough to arrange everything for us in the week we had left in our previous tenancy and ...
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By: Zena
Jan 18, 2015
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thank you for your comment, we hope you enjoy the property and are settling in okay. All the best Zena....
Dec 17,2014
Minithumbup
By:
Dec 17,2014
0 people found
this helpful
Zena was very proactive and found me a tenant extremely quickly then everything went smoothly from there. Competitive rates and very happy with the service so far....
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Comment on agent fees
competitive fees
Was this helpful? Yes
Dec 05,2014
Minithumbup
By:
Dec 05,2014
0 people found
this helpful
Over the past 4 years I have built up a small property portfolio in Brighton and Hove. Zena Trow and her team at Sure Property Solutions have not only found good tenants for me, but also helped me find the right property in the right location at no extra charge. So far all the tenants have been very well chosen and are the right fit with the property. They won't just take anyone on and are really careful to find the right tenant for you. After three years of managing the maintenance side of m...
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Comment on agent fees
Very fair and competitive
Was this helpful? Yes
Nov 05,2014
Minithumbup
By:
Nov 05,2014
0 people found
this helpful
Zena and Dan were very helpful in explaining the process of letting and guided me along the way. Their attitude fitted with how I felt I would like to be represented as a landlord. I felt that they were sensitive to my specific situation and they let my flat very quickly and efficiently. I would have no hesitation in recommending Sure Property Solutions to other prospective landlords....
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Oct 10,2014
Minithumbup
By:
Oct 10,2014
0 people found
this helpful
We have been dealing with Zena since we moved into our property nearly a year ago. I could not praise Zena highly enough for her professionalism and prompt handling of any minor issues we have had with the flat. She is warm, friendly and a pleasure to work with....
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Was this helpful? Yes
Jun 16,2014
Minithumbup
By:
Jun 16,2014
0 people found
this helpful
Zena gave myself and my husband some fantastic advice relating to our mortgage application. We were looking through another IFA and had a mortgage arranged but Zena talked us through a better, safer option which will make a massive difference to us over the next few years....
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By: Zena
Jun 16, 2014
View all comments (1)
Hi Mary, Thank you for your kind words. Glad I could help. Kind regards, Zena....
Jun 03,2014
Minithumbup
By:
Jun 03,2014
0 people found
this helpful
As a landlord of 3 properties in Brighton, yet living north of London, it was essential to have an Agent that could be in charge of all the potential problems arising from tenancies. Zena was proactive in finding suitable tenants and ensuring that their needs were met in a quiet, but effective way and at the same time keeping me informed of issues immediately they arose. Sure Financial Services was also able to help with renovations when the decision was made to sell one of the properties. Lo...
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May 21,2014
Minithumbup
By:
May 21,2014
0 people found
this helpful
Great service, really helpful and friendly. They found suitable tenants very quickly and looked after everything whilst we were out of the country. I'd recommend without any hesitation....
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Apr 30,2014
Minithumbup
By:
Apr 30,2014
0 people found
this helpful
I have just rented a flat in Hove through Sure Property. I dealt with Dan Greet and Eilidh Macpherson both of whom are highly professional, helpful and cheerful. The whole process was extremely straightforward....
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Mar 19,2014
Minithumbup
By:
Mar 19,2014
0 people found
this helpful
I found Zena From Sure Property Solutions fantastically professional and efficient. She was very proactive in marketing my property and achieved what she had hoped for in the time that she estimated it would take. I had been with another agent prior to changing over to Zena and really saw the difference. I received excellent advise on letting during the client introduction process and feel I can contact Zena any time should I need to. I can highly recommend Zena and the agency and will use the...
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Mar 15,2014
Minithumbup
By:
Mar 15,2014
0 people found
this helpful
Sure Property have given us great service; my partner and I rented a flat through them for a couple of years and had very few issues with the flat but when we did Zena always answered the phone/text and sorted the problem immediately. The workmen sent were polite and friendly, and took a lot of care to keep the flat clean and to keep our cat and dog safe! Zena is really helpful, friendly and efficient (and Eilidh when I briefly spoke to her), the fees for tenants are transparent and low and w...
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Feb 13,2014
Minithumbup
By:
Feb 13,2014
0 people found
this helpful
Sure Property Solutions are the managing agents for a flat we own in Brighton. After consultations with Zena we decided on a full refurbishment between lets. Sure Property Solutions managed the project which involved a new kitchen, bathroom and some structural alterations. We can say without hesitation that the service was excellent from start to finish. Zena\'s team of tradesmen finished the project within the 2 weeks specified to a very high standard. The time scale was of the upmost impo...
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Agent Fees

Our tenancy application fees are as follows:

Tenancy Set up costs – £175 plus VAT per person as an all inclusive fee. There are no additional charges for full referencing, guarantor referencing if necessary, production & execution of tenancy agreement, inventory, accompanied check-in or deposit protection (£250 plus VAT minimum charge for single occupancy).

Pet charges – as a pet friendly agent we do our utmost to accommodate pets where possible. We charge a non-refundable pet fee of £150 which is held on account for 12 months to protect against any recurrence of infestation after the termination of tenancy. Should this not be necessary we donate this money to the RSPCA.

Renewal fee – £40 plus VAT per property on professional lets, £75 plus VAT per person on student properties to include annual re-referencing of guarantors.

Vacating costs – £50 plus VAT per person as a check out charge. Please note we do not charge for providing a reference to your new landlord/agent/mortgage lender.
Last updated at 11:17 AM 11/11/2015 by Wesam Bakhit

Complaints Procedure

Contact Details



Address:
31 Upper St James Street
Brighton BN2 1JN

Phone:
01273 243561

E-mail:
info@surepropertysolutions.co.uk
Last updated at 11:17 AM 11/11/2015 by Wesam Bakhit

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Kemptown - Brighton
31 Upper St James Street, Brighton BN2 1JN
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Office 1
Brighton Forum, Ditchling Road, Brighton BN1 4ST
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