Stuarts Residential Ltd
5/5, 89 reviews
100% recommended
96% lettings valuation accuracy
99% lettings fee satisfaction



Property Features

Independent Property Management AgentsProviding expert advice and letting agent services to Landlords across Somerset since 2011 show more Independent Property Management Agents
Providing expert advice and letting agent services to Landlords across Somerset since 2011

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 96% 99% £395 £2,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
54 0 29 0 0 0 0 0 6 0
Areas covered
  • BA5
  • BA6
  • BA16
  • BA4
  • BA5
  • TA3
  • BA5
  • TA2
Address

The Nib, Priory Health Park, Glastonbury Road
Wells
Somerset
BA5 1XJ
01749 672 678

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
TPOS Lettings TPOS DPS TDS SAGEagent
Latest Properties

No Properties

“Myself and my partner have been looking for o......”

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Aug 14,2020
Minithumbup
Stuart
By: 'Tonicha'
Aug 14,2020
0 people found
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Myself and my partner have been looking for our first rented property for a few months now. Stuarts residential has been so brilliant with us. They were patient whilst we made a decision, they didn’t rush us and were brilliant when we made a ...
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“Excellent service. Very friendly and helpful ......”

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Jul 28,2020
Minithumbup
Stuart
By: 'Damian'
Jul 28,2020
0 people found
this helpful
Excellent service. Very friendly and helpful made the whole process very straightforward. Would definitely recommend anyone to use Stuart's Residential Ltd....
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“Everything was perfect, thanks. We are very h......”

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Jul 14,2020
Minithumbup
Stuart
Lois
By: 'Vanya'
Jul 14,2020
0 people found
this helpful
Everything was perfect, thanks. We are very happy with the house and all the services that you had provided to us....
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“Dependable, effective and knowledgeable...”

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Oct 22,2019
Minithumbup
Stuart
Lydia
By: 'Rebecca'
Oct 22,2019
0 people found
this helpful
Dependable, effective and knowledgeable - Stuarts have managed my properties for years. With the increasing legislative framework surrounding property lettings, it has become really important to find a letting agent that you can trust to give you down to earth and relevant advice. Stuart has ...
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“Great letting agent!...”

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Oct 13,2019
Minithumbup
Stuart
By: 'Nick'
Oct 13,2019
0 people found
this helpful
Stuart has managed my property for the best part of a decade, whilst ive been overseas. He's always been trustworthy and comes back to me. The quality / tenure of tenants has always been good too. Highly recommend....
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“A very professional team providing a reliable......”

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Oct 03,2019
Minithumbup
Stuart
Lois
By: 'Anne'
Oct 03,2019
0 people found
this helpful
A very professional team providing a reliable and quick service . . . . . . . . . ....
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“Good service from all at Stuarts Residential.......”

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Oct 02,2019
Minithumbup
Lois
Stuart
By: 'Clive'
Oct 02,2019
0 people found
this helpful
Good service from all at Stuarts Residential. Kept informed thought out the whole process and a tenant fond quickly. Would Recommend...
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“Stuart and crew helped us to find a tenant at......”

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Jul 10,2019
Minithumbup
Stuart
By: 'Nigel'
Jul 10,2019
0 people found
this helpful
Stuart and crew helped us to find a tenant at a time when we needed to act quickly. They were very effective in all aspects of the find, contract, and move in process. Would definitely use them again, thank you....
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“100% Great...”

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Jul 04,2019
Minithumbup
By: 'Gareth'
Jul 04,2019
0 people found
this helpful
I’ve always found Stuart’s to be really helpful and friendly and understanding. Was with them for two and a half years and it was always a positive experience with lovely staff and I was a happy tenant! Thank you all! :)...
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“Superb, efficient and friendly team at Stuart......”

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Jun 30,2019
Minithumbup
By: 'Kimberley'
Jun 30,2019
0 people found
this helpful
Superb, efficient and friendly team at Stuarts Residential. They went out of their way to get our quick move sorted in time, even answering to our queries out of office hours! Thanks a lot!...
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“Professional and helpful...”

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Jun 18,2019
Minithumbup
Lydia
Lois
By: 'Gregory'
Jun 18,2019
0 people found
this helpful
Stuart and his team have been an absolute pleasure to deal with. We quickly found a perfect property for my family to rent and the Stuart's team went out of their way to ensure that we secured it. Information was requested and dealt with quickly ...
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Comment on agent fees
In line with market fees and based on the service received worth every penny.
Was this helpful? Yes

“Excellent...”

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Jun 14,2019
Minithumbup
Lydia
Stuart
By: 'Beth'
Jun 14,2019
0 people found
this helpful
I have had nothing but positive dealings with Stuart's Redsidential. I always find them to be very responsive and friendly. Nothing is too much trouble and I will continue to both use and recommend them as agents....
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Comment on agent fees
Very reasonable
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“Above and Beyond...”

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Jun 11,2019
Minithumbup
Lois
By: 'Adèle'
Jun 11,2019
0 people found
this helpful
I am really pleased with the service that Stuart's provides. Lois is efficient, organised, assertive and knowledgeable. It was very reassuring working with Lois on a problem with the boiler in my flat. Lois arranged for a plumber to visit the property and address the ...
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Comment on agent fees
Good, I find them very reasonable.
Was this helpful? Yes

“Excellent Service...”

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Apr 17,2019
Minithumbup
By: 'SBC'
Apr 17,2019
0 people found
this helpful
After being let down by our previous agents, Stuarts Residential took over the property. From day one the service has been excellent. I've found the staff very knowledgeable, friendly and efficient. I couldn't recommend them all highly enough....
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“Very good...”

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Apr 12,2019
Minithumbup
By: 'Keith'
Apr 12,2019
0 people found
this helpful
I have found all staff members to be courteous, polite and efficient at all times. The fees charged are very competitive....
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Comment on agent fees
I have found fees to be very reasonable.
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“A very nice experience....”

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Apr 12,2019
Minithumbup
Lydia
Stuart
By: 'Casian'
Apr 12,2019
0 people found
this helpful
It was a nice experience, very helpful all the time, quickly and correct , help me to get all my answers....
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Comment on agent fees
Fair
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“fantastic...”

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Apr 11,2019
Minithumbup
Stuart
Lydia
By: 'Ryan'
Apr 11,2019
0 people found
this helpful
fantastic communication through out my letting process, nothing is ever a problem or issue, stuart,lydia & lois great team. thankyou for your help...
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“Top team...”

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Nov 09,2018
Minithumbup
By: 'Pete'
Nov 09,2018
0 people found
this helpful
During my two years renting through Stuart's residential I have had cause to meet and have dealings with all the team. On every occasion I have always felt that the team were not only highly professional but showed a genuine interest in my individual needs. ...
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Comment on agent fees
Very fair
Was this helpful? Yes

“Excellent Service...”

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Oct 02,2018
Minithumbup
By: 'Melanie'
Oct 02,2018
0 people found
this helpful
I have recently become a tenant in a property that was let through Stuarts Residential, the whole process from arranging the viewing to moving into the property was seamless. The team there were always highly professional, friendly & happy to answer any queries. I would highly ...
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Comment on agent fees
Good
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“Delighted...”

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Sep 03,2018
Minithumbup
Stuart
Lois
By: 'Gerry'
Sep 03,2018
0 people found
this helpful
We were looking to return to the UK after being 14 years overseas. The team at Stuarts helped us with a smooth transition especially as we had to coordinate things from Miami. Every member of the team were attentive and prompt. Offering solutions and working beyond ...
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“Excellent Service...”

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Aug 21,2018
Minithumbup
By: 'OliviaJF'
Aug 21,2018
0 people found
this helpful
Stuarts Residential Ltd. made the whole renting and moving house process very straightforward and stress-free. The entire team have been really friendly and were on-hand to answer any queries we had. We feel reassured that we are renting from a trustworthy company who will support ...
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“Friendly and professional service...”

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Aug 20,2018
Minithumbup
Stuart
Lois
By: 'Steve'
Aug 20,2018
0 people found
this helpful
I dealt with Stuart and Lois throughout. They handled all aspects of the 'tenant find' and kept me informed at all times and it all went smoothly. As a landlord, I thoroughly recommend their professional and friendly approach....
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Comment on agent fees
Fees very reasonable
Was this helpful? Yes

“Perfection!...”

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Aug 06,2018
Minithumbup
Stuart
Lydia
By: 'Neil'
Aug 06,2018
0 people found
this helpful
These guys really did go the extra mile and kept me in the loop at all times. The process of renting was smooth and at all times Stuart and Lydia were polite, professional and even laughed at my poor jokes! My heartfelt thanks to Stuarts ...
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Comment on agent fees
Spot on. Most happy.
Was this helpful? Yes

“Highly recommended...”

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Jul 23,2018
Minithumbup
Lois
Lydia
By: 'John'
Jul 23,2018
1 people found
this helpful
We have used Stuart and the team to manage our portfolio, and they have been thoroughly professional and worth every penny. They are easy to get on with, and easy to get hold of. We are professional landlords, and wouldn't hesitate to recommend Stuarts Residential ...
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Comment on agent fees
Very fair and reasonable
Was this helpful? Yes

“Excellent...”

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Jul 19,2018
Minithumbup
Stuart
Lois
By: 'Adrian'
Jul 19,2018
0 people found
this helpful
The service at Stuart's Residential has been excellent; from first contact both Stuart and Lois have been friendly, professional and helpful. There was a problem at the flat and matters were dealt with very efficiently. I am happy to recommend Stuart's Residential to any potential ...
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Comment on agent fees
Not known
Was this helpful? Yes

“Great service!...”

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Jul 16,2018
Minithumbup
Stuart
By: 'Nick'
Jul 16,2018
0 people found
this helpful
I highly, highly recommend Stuart and his team for any property management and listing in the Somerset area. What makes it so great, is that I live in Sydney, Australia, so having someone trustworthy is of paramount importance. Stuart has been managing my apartment in ...
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Comment on agent fees
Very good.
Was this helpful? Yes

“Very professional...”

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Jul 06,2018
Minithumbup
Lydia
Lois
By: 'Alastair'
Jul 06,2018
0 people found
this helpful
This is only my second time renting a property after buying my first house many years ago. Everything was well explained throughout the process and the staff were very helpful and quick to respond to any question I had....
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Comment on agent fees
Considering the service they offered, I would say they were excellent (coming from a rather frugal half Yorkshire half Glaswegian individual)
Was this helpful? Yes

“Brilliant letting agency....”

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Jul 04,2018
Minithumbup
Stuart
By: 'Claire'
Jul 04,2018
0 people found
this helpful
Very happy with the service we have received. We are happy that our house is being looked after and being supported by Stuart & his team!...
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Comment on agent fees
Yes happy with the fees they are as we thought they would be.
Was this helpful? Yes

“Excellent service...”

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Jul 03,2018
Minithumbup
Stuart
Lois
By: 'Cromwell'
Jul 03,2018
0 people found
this helpful
We have a few properties with Stuart.. and he manages all aspects . He and Lois are efficient, speedy to deal and act on any problems, and always there to talk to on the phone....
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Comment on agent fees
Good
Was this helpful? Yes

“Professional and friendly service...”

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Jul 01,2018
Minithumbup
Stuart
Lois
By: 'Carol'
Jul 01,2018
0 people found
this helpful
Stuarts Residential have managed the letting of my property for 5 years and have always done so with a thoroughly professional, efficient and friendly approach. I would not hesitate in recommending them to anyone either looking for someone to manage a rental property, or to rent ...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Staff picture Stuart
(62)
Staff picture Lois
(37)
Staff picture Lydia
(11)
Staff picture Andy
Staff picture Thea
Staff picture Garry

Vendor Fees

No fees set.

Landlord Fees

No fees set.

Tenant Fees

Permitted charges in accordance with the Tenant Fee Act 2019:

Under the terms of the Tenant Fee Act if you enter in to an Assured Shorthold Tenancy, payments which may apply are as follows:

Rent:
Payable in advance on the 1st day of the month.

Deposit:
5 weeks’ or 6 weeks’ rent depending upon the rental amount

Holding Deposit:
Maximum 1 weeks’ rent

Early Termination When Requested by the Tenant(s):
A charge not exceeding the financial loss experience by the Landlord(s)

Default Charge for Late Payment of Rent:
Limited to interested charged at 3% above Bank of England base rate, when rent is more than 14 days late

Default charge for replacement of lost key or security device:
Equivalent to the cost incurred

Changing the tenancy related paperwork after the commencement of the tenancy:
£50.00 inclusive of VAT (£41.67 excluding VAT)

Other Information:

Stuarts Residential is accredited by SafeAgent (www.safeagents.co.uk)

Client Money Protection (CMP) provided by SafeAgent (www.safeagents.co.uk)

Independent Redress provided by The Property Ombudsman Scheme (TPOS) (www.tpos.co.uk)
Last updated at 20/10/2022, 11:37 AM by Stuart Nash
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are committed to providing a professional service to all our clients and customers. If things go wrong, we need you to tell us about them. This will help us to improve our service going forward and resolve issues as soon as possible.

If you have a complaint, please put this in writing (letter or e-mail) to us. We will then acknowledge and respond in line with the timescales and stages set out below.

Stage 1 – Your Complaint
Please put your complaint in writing either by letter or e-mail and address it to Stuart Nash – Managing Director. Please include as much detail as possible, including dates, names of any members of you dealt with, and where you can enclose/attach any supporting evidence.

The Nib, Priory Health Park, Glastonbury Road, Wells, BA5 1XJ
[email protected]

Stage 2 – Our Acknowledgement
Timescale: Within 3 working days of receiving your complaint
Your Complaint will be acknowledged, and we will start our in-house complaints process.

Stage 3 – Our Investigation
Timescale: Within 15 working days of receiving your complaint
Your complaint will be investigated, and Stuart Nash will provide a formal written response addressing your specific complaints and proposing resolutions where appropriate

Stage 4 – Final Viewpoint
Timescale: Within 15 working days of receiving your request for a further review.
If you remain dissatisfied, you should contact us again and we will conduct a separate review to take place by Stuart Nash. This will outline our final viewpoint on the matter.

Stage 5 – The Property Ombudsman
Timescale: You must refer your complaint to the Ombudsman within 12 months of receiving our final viewpoint letter
If our final viewpoint letter does not resolve matters (or more that 8 weeks has elapsed since the complaint was first made) you can request and independent review from the Property Ombudsman without charge.

The Property Ombudsman, Milford House, 43-55 Milford Street, Salisbury, SP1 2BP
01722 333 306
[email protected]
www.tpos.co.uk

If we have not addressed your complaints within eight weeks, you can refer your complaint to the Ombudsman. No charge will be made for any complaint we handle.
Last updated at 10:37 AM 20/10/2022 by Stuart Nash

Awards won by Stuarts Residential Ltd

Regional Awards won by Stuarts Residential Ltd

Individual Branch Awards

Wells, BA5



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