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    emma wells
Stuart & Partners Letting Service has been established in Haywards Heath for over twenty five years.

3 Palmerston House Sydney Road
Haywards Heath,Haywards Heath
West Sussex
RH16 1DR
01444 414931

 
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Properties for sale
Properties for rent
Mar 03,2016
Minithumbdown
By:
Mar 03,2016
0 people found
this helpful
Horrible ! The heater in one of the rooms wasnt working since I moved in and when i asked for it to be fixed - it was winter - it took them till now to finally bring the extra heater. They did not fix other one. They were coming in to the house when we werent there even when I said i do not wish that anyone will come to the flat if we are not there. Once they left front door open to the flat - forget to close it ! The washine machine broke and it took them 3 months to try and fix it. They failed...
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Comment on agent fees
BAD
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Sep 17,2014
Minithumbdown
By:
Sep 17,2014
1 people found
this helpful
From the moment we saw the inventory when moving in seeing photos such as pencil marks, we knew we'd have a challenge getting our full deposit back! We were at the property in question for 18 months and for over a year of that the extractor fan didn't work. Terrible at caring for their tenants, as once your in that's it! They may have the majority of properties in HH to rent, but never again for us!...
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What agent could do to change your mind?
More effort made. Telling us to give them a receipt of the cleaning which apparently would have made a difference but they never did. Even though we had a professional cleaner do it, charging us over the odds to clean a hob/oven and to clean some dust (apparently).
Comment on agent fees
Admin fee overpriced and should never cost that much!
Was this helpful? Yes
May 15,2013
Minithumbdown
By:
May 15,2013
2 people found
this helpful
The agent demanded a £150 admin fee to contact my bank and employer. When i questioned this fee (the bank charge £8.50) I received no response. When I chased the mails were simply forwarded to the landlord. The agent then did nothing to ensure my application went through before the landlord lost patience. Worst organisation I have ever dealt with....
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Jan 12,2013
Minithumbdown
By:
Jan 12,2013
3 people found
this helpful
All very lovely and pleasant through obtaining our property and all the while we were paying them money- when we terminated our tenancy. got nasty about the deposit. Basically they use JK inventories who are clearly incompetent. We went to their office to discuss \'deposit deductions\' including chimney sweep which we accepted, 2 \'missing heaters\' which totally befuddled us because we knew we had left them in the property\'s shed. When we raised this and asked why the inventory clerk hadn\'t s...
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What agent could do to change your mind?
Not attempted to keep more of my deposit than is due by essentially lying, accepting that their inventory clerk does a bad job. Behaved professionally when dealing with this matter rather than not even bothering to investigate themselves leaving me to do this to avoid unfair charges.
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Sep 24,2012
Minithumbdown
By:
Sep 24,2012
2 people found
this helpful
Underwhelmed completely by this agent. My husband and I went to view a property today with them, we were the first of the appointments scheduled for this particular property for the day. Left the property after viewing (another person arrived to view it) and decided we wanted to take it. Phoned the office to tell them we\'d like to pay the deposit, the lady on the other end of the phone asked us if we had let the lady who\'d shown us the property know. We replied that we hadn\'t as she told...
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What agent could do to change your mind?
Perhaps explained their viewing criteria upon making the booking with them, before wasting our time. Telling us when we viewed the property that there were others viewing it and that all our details would be passed onto the landlord to decide.
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Jun 20,2012
Minithumbdown
By:
Jun 20,2012
0 people found
this helpful
I have contacted Stuart and Partners numerous times regarding properties to let and for sale. One particular property we were interested in was put on the market, then taken off, (which was out of their control) then put back on but without taking viewings or offers, then put back on in full. Throughout this time I contacted Stuart and Partners EVERY time even though they had assured me they would contact me to keep me in the loop with what the status of the property was. The final time I called...
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What agent could do to change your mind?
A simple courtesy call to keep us in the loop of what was happening would have prevented such frustration and disappointment with Stuart and Partners. Obviously if a property sells, it sells, that is their job. However, the other people looking at the same property are also entitle to some courtesy and for Stuart and Partners they need to address a serious customer service issue and provide their staff with sufficient training so they know how to communicate with clients.
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Jan 31,2012
Minithumbup
By:
Jan 31,2012
1 people found
this helpful
They are a really good agent. They find tenants quickly, their admin is quick and they always call you back. They remind you when your gas safety is needed and if there is anything you need to be doing to fulfill your obligations. My only problem with them is their rental payment takes ages. It can take 6 days to get the rent from the tenant to you but now we have moved to rental only and we collect the rent, it happens same day....
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