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As one of the leading agents in the selling, buying, and letting of country town houses, cottages, London houses and flats, new homes, farms and estates, and residential development land, we have exp Read full description...As one of the leading agents in the selling, buying, and letting of country town houses, cottages, London houses and flats, new homes, farms and estates, and residential development land, we have expert local knowledge backed up by national expertise to ensure you receive a quality service.
 
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Properties for sale
Properties for rent
Jan 26,2016
Minithumbdown
By:
Jan 26,2016
1 people found
this helpful
Absolutely dreadful! Payed for are reference fee and everything checked out. Did not contact us when they said they would, had to chase them all the time. Was told the house was ours on Thursday to then be told on Friday another applicant had been chosen due to us having a dog which they knew from the very beginning. Very arrogant agent and would defiantly not use again! I should of read the reviews first! Lesson learnt....
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What agent could do to change your mind?
They should of gave us back are reference fee as they let another applicant through after we applied.
Comment on agent fees
They should of gave us back are reference fee as they let another applicant through after we applied.
Was this helpful? Yes
Dec 23,2015
Minithumbdown
By:
Dec 23,2015
3 people found
this helpful
Not informative, i have had to continuously chase them. When I do chase them they ask for information that they already hold, obviously do not read their emails. Biased, allow personal opinions to interfere with their professional judgement. Do not use or rely on this person/company as incompetence jumps out at you, also their snobbish attitude is unprofessional . They take their time have no urgency, this natter could've been finalised within 14 days nearly 2 months later we are no further for...
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Jul 07,2015
Minithumbdown
By:
Jul 07,2015
1 people found
this helpful
Having agreed a deal to rent this property for a year we were concerned that this estate agent was not taking up our references and the property was still being marketed. After a few weeks we were informed (by email) that the property had been let to someone else. We then realised, probably because we had negotiated hard, that we had been used as a 'reserve' tenant. The landlady, a Ms. Sophie Jane Tompkins, and the estate agent had clearly been looking for a better deal and when that materialise...
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Aug 29,2014
Minithumbdown
By:
Aug 29,2014
4 people found
this helpful
Rated below average for the reasons that follow. This is an old-line estate agency with a generally good public reputation. We listed our property with them first for sale, and then for sale or letting. They found a buyer and took the property off the market, assuring us there was 'no doubt' that completion would take place. We dissented at first, but they left it off the PrimeLocation Web site and we didn't argue. Needless to say, at the last minute the buyers had remorse and pulled out. There ...
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What agent could do to change your mind?
Comment on agent fees
The fee negotiated for both the sale (which will not now take place, and we will not use this broker for any future business) and for the rental were fair and reasonable.
Was this helpful? Yes
Aug 27,2014
Minithumbdown
By:
Aug 27,2014
3 people found
this helpful
1) Pressured sales, hurry to appoint a surveyor, solicitors. Threaten the property would be lost if we didn't act quickly - of course carefully avoiding such in email communications 2) Poor due diligence (property lacked relevant permissions) 3) Poor customer service (washing their hands of all responsibility) Avoid this firm if even remotely possible...
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Jul 23,2014
Minithumbdown
By:
Jul 23,2014
3 people found
this helpful
Here is what happened when my wife and I rented a two bedroom flat in Fulham with Strutt & Parker last May. The moment we walked into the property we realised that it was not professionally cleaned as we had been told and we also found several things left by the previous tenants which we had to carry out ourselves. We examined the property from top to bottom and by the time we got to the kitchen we discovered that under the kitchen units there were hundreds of mice droppings, sign of a cl...
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Apr 29,2014
Minithumbdown
By:
Apr 29,2014
5 people found
this helpful
Absolutely terrible. Do not use! I would not recommend them. They are completely unethical. Awful customer service, lack of any understanding....
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Apr 05,2014
Minithumbdown
By:
Apr 05,2014
3 people found
this helpful
We went to view a property. Sent in our references which came back in less than 48 hours. We were told it would be presented when in fact we were only a second place tenant as they were looking for a smaller family. We not that big (5 in total) and this was a 4 bedroom house with 2 bathroom, 3 cloackrooms and was on a land with wide open spaces. Needless to say that Robin had an arrogance and misled us. But he disillusioned himself into stating that he hadnt. Even his head office took his sid...
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What agent could do to change your mind?
You cant change this company. They not interested in clients. They have too many big contracts and they not going to change. Time will tell when they one day start loosing clients and tenants because of their attitude. I think a new management structure who are customer service orientated might help. But whoever runs this company should be axed. They no good at what they doing.
Was this helpful? Yes
Jun 11,2013
Minithumbdown
By:
Jun 11,2013
4 people found
this helpful
Having identified a suitable property in Scoulton to rent via Rightmove, I sent two emails requesting a viewing; there was no response to either. I also rang Strutt & Parker twice - the first time I was instructed someone would contact me the following week (I was right not to hold out much hope!) and the second time I spoke at last spoke directly to the Lettings Department. This woman was at best surly and unhelpful and made me feel as though I was taking up her valuable time by bothering h...
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What agent could do to change your mind?
Being helpful would be a good start - perhaps a customer service course..?
Was this helpful? Yes
Nov 16,2012
Minithumbdown
By:
Nov 16,2012
6 people found
this helpful
Where do I begin? First of all we phoned to view a house; I will admit that the member of staff to whom we spoke was kind and friendly. We asked if we would be able to view as soon as possible but she stated that Matthew Hague would not be able to do so for a week as he would not be in the area. After a week had gone by we viewed the house. Upon entering we found Matthew in the kitchen of the house with his head in school work, he was not interested in us or the property. When we entered the mas...
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Dec 13,2011
Minithumbdown
By:
Dec 13,2011
3 people found
this helpful
My roof leaks and has never been fixed. Bad agent do not use!!...
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What agent could do to change your mind?
Fixed the leaking roof after it was reported.
Was this helpful? Yes
May 11,2011
Minithumbdown
By:
May 11,2011
7 people found
this helpful
I called for more property details before arranging a viewing and was told that the front of the property was 'quite ugly that's why there was no photo', also wanted to know the catchment schools, was told that the agent was 26 years old and not something he had looked into and offered no help, perhaps the property marketed at £800k is beneath them to sell!!. Would highly recommend sales training as extremely arrogant and very off putting. Hence no viewing made and certainly wouldn't want to ...
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Was this helpful? Yes
Jun 16,2008
Minithumbup
By:
Jun 16,2008
0 people found
this helpful
Was this helpful? Yes



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 1 0 6 1 0 0 0 0 5

Job vacancies

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Review Statistics for Foxtons

Valuation and Fee Performance
71 % customers were satisfied with agent's fees 87 % accuracy of agent's valuations

Sales and lettings value statistics
Price range of properties sold by the agent Price range of properties rented by the agent
 
Minimum:83000 Minimum:275
Maximum:2370000 Maximum:12013

Review Summary

 
Total Reviews:764
Total Ratings:770
First Review:24/04/2007
Latest Review:30/04/2015
Overall Review Performance
 
Recommend:518
Disapprove:252
Satisfaction:68 %

 

Individual Services Review Performance
 
From Landlords From Tenants From Vendors From Buyers
 
Recommend:45 Recommend:166 Recommend:190 Recommend:78
Disapprove:38 Disapprove:137 Disapprove:14 Disapprove:5
Satisfaction:55 % Satisfaction:55 % Satisfaction:94 % Satisfaction:94 %

 
Surveys Conveyancing Lettings (Prospect) Sales (Prospect)
 
Recommend:0 Recommend:0 Recommend:21 Recommend:13
Disapprove:0 Disapprove:1 Disapprove:23 Disapprove:30
Satisfaction:- Satisfaction:0 % Satisfaction:48 % Satisfaction:31 %

 
They manage our building They are our factor They manage our estate
 
Recommend:0 Recommend:0 Recommend:0
Disapprove:2 Disapprove:0 Disapprove:0
Satisfaction:0 % Satisfaction:- Satisfaction:-

Agent Fees

Created at 1:00 AM 01/01/1970. Last updated at 1:00 AM 01/01/1970 by


Complaints Procedure

No procedure available.

Awards won by Strutt & Parker

Individual Branch Awards

Firm rankings



Banbury
20 Horse Fair, Banbury OX16 0AH
(1)
Banchory
St Nicholas House, 68 Station Road, Banchory AB31 5YJ
(0)
Canterbury
2 St. Margarets Street, Canterbury CT1 2SL
(0)
show all branches (46)
Chelmsford
Coval Hall, Rainsford Road, Chelmsford CM1 2QF
(0)
Chelsea
33 Cadogan Street, Chelsea SW3 2PP
(0)
Chelsea
43 Cadogan Street, Chelsea SW3 2PR
(0)
Chichester
31 North Street, Chichester PO19 1LY
(0)
Cirencester
15 Dyer Street, Cirencester GL7 2PP
(0)
Edinburgh
28 Melville Street, EH3 7HA
(0)
Exeter
24 Southernhay West, Exeter EX1 1PR
(0)
Farnham
37 Downing Street, Farnham GU9 7PH
(0)
Glasgow
150 St Vincent Street, Glasgow G2 5NE
(0)
Guildford
Somerset House 222 High Street Old Portsmouth Road, Guildford GU1 3JD
(0)
Harpenden
49 High Street, Harpenden AL5 2SJ
(0)
Haslemere
18 High Street, Haslemere GU27 2HJ
(0)
Horsham
35 Carfax, Horsham RH12 1EE
(0)
Hove
5 English Close, English Business Park, Hove BN3 7EE
(0)
Inverness
The Courier Building, 9-11 Bank Lane, Inverness IV1 1WA
(0)
Knightsbridge
66 Sloane Street, London SW1X 9SH
(2)
Lewes
201 High Street, Lewes BN7 2NR
(0)
London
140 Fulham Road, London SW10 9PY
(0)
London
701 Fulham Road, London SW6 5UL
(0)
London
303 Westbourne Grove, London W11 2QA
(0)
London
13 Hill Street, London W1J 5LQ
(0)
London
104 Kensington Church Street, London W8 4BU
(0)
London
103 Kensington Church Street, London W8 7LN
(0)
Market Harborough
41 High Street, Market Harborough LE16 7NL
(1)
Odiham
82 High Street, Odiham RG29 1LP
(0)
Office 1
66 - 68 Hills Road, Cambridge CB2 1LA
(0)
Office 1
Princes House, 13 Princes Square, Harrogate HG1 1LW
(0)
Office 1
11 Museum Street, Ipswich IP1 1HH
(0)
Office 1
1-3 Oldgate, Morpeth NE61 1PY
(0)
Office 1
Thornfield Business Park, Standard Way, Northallerton DL6 2XQ
(1)
Office 1
5 St John Street, Perth PH1 5SP
(0)
Office 1
100 Longwater Avenue, Reading RG2 6GP
(1)
Office 1 Ludlow
26 Bull Ring, Ludlow SY8 1AA
(0)
Office 1 Shrewsbury
Theatre Royal, 14 Shoplatch, Shrewsbury SY1 1HR
(2)
Office 10
Fosse House, High Street, Moreton-in-Marsh GL56 0LH
(0)
Office 2
41 Milford Street, Salisbury SP1 2BP
(0)
Office 3
34 St Peters Street, St Albans AL1 3NA
(0)
Office 4
6 Jewry Street, Winchester SO23 8RZ
(0)
Office 5
4 Upper King Street, Norwich NR3 1HA
(1)
Office 6
55 Northbrook Street, Newbury RG14 1AN
(0)
Office 9
37 Davies Street, London W1K 4SP
(0)
Oxford
269 Banbury Road, Oxford OX2 7LL
(0)
Stamford
5 South View, Tinwell Road, Stamford PE9 2JL
(0)

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