Strutt & Parker
2/5, 49 reviews
31% recommended
63% sales valuation accuracy
67% sales fee satisfaction



Property Features

As one of the leading agents in the selling, buying, and letting of country town houses, cottages, London houses and flats, new homes, farms and estates, and residential development land, we have expert local knowledge backed up by national expertise to ensure you receive a quality service. show more As one of the leading agents in the selling, buying, and letting of country town houses, cottages, London houses and flats, new homes, farms and estates, and residential development land, we have expert local knowledge backed up by national expertise to ensure you receive a quality service.

...left to get your reviews in for the
2021 allAgents Estate & Letting Agents Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 63% 67% £500,000 £1,100,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 2 5 18 3 1 2 2 1 11
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Dreadful Experience...”

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Mar 01,2021
Minithumbdown
By: 'A'
Mar 01,2021
2 people found
this helpful
Having dealt with them twice I can not recommend them at all. I don't have very high expectations when it comes to London real estate agents (especially rentals) but both times they've been a dreadful experience and I believe they only want your money. Once ...
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“Avoid...”

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Jan 13,2021
Minithumbdown
By: 'Taty'
Jan 13,2021
1 people found
this helpful
They were a property managing agency for my previous flat. Nothing was ever done on time - to have anything fixed or replaced took absolute ages, then i moved out 6 weeks ago and they still haven’t returned my deposit. Choose another agency if you ...
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“I recently sold my house through Strutt & Par......”

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Nov 02,2020
Minithumbup
By: 'Simon'
Nov 02,2020
0 people found
this helpful
I recently sold my house through Strutt & Parker which was agreed pre lockdown 1 and then delayed because the Survey could not be done. Without their total professional service during this time the sale would have fallen through. People complain about commission paid to Estate Agents , ...
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“Horrible experience with agent Orla O’Sulliva......”

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Jul 15,2020
Minithumbdown
By: 'Vesta'
Jul 15,2020
2 people found
this helpful
Horrible experience with agent Orla O’Sullivan. Unprofessional, humiliating behaviour. Shame on the agency. Please don’t waste your time with them....
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“Horrible Experience from start to finish.Cal......”

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Jul 06,2020
Minithumbdown
By: 'nathan'
Jul 06,2020
3 people found
this helpful
Horrible Experience from start to finish. Called multiple time about multiple houses I was told may times they would be back in touch and no body did when I called a few days later the property were no longer available even though I was the ...
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“Strutt and Parker was once one of the elite E......”

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May 07,2020
Minithumbdown
By: 'Pad'
May 07,2020
5 people found
this helpful
Strutt and Parker was once one of the elite Estate Agents that one could rely on to provide the very best service. This is sadly no longer the case. They lied to us. Asked when the property would appear on Rightmove, we were told it ...
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“The team dealing with our sale was excellent.......”

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Apr 21,2020
Minithumbup
By: 'Janis'
Apr 21,2020
0 people found
this helpful
The team dealing with our sale was excellent. We were kept up to date throughout the process and did not have to chase for information. The advice was always helpful and pertinent. Help with negotiations was extremely useful and lead to a very satisfactory sale....
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“Appalling service...”

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Feb 20,2020
Minithumbdown
By: 'nicola'
Feb 20,2020
1 people found
this helpful
Absolutely disgraceful service received from Sam Stevens at the Canterbury office. We had an offer accepted and had instructed solicitors, whom Sam took it upon himself to call every two hours initially. Then the calls stopped and we (and our solicitor) were trying for two ...
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“STAY AWAYIDEOTSIf you go anywhere near them......”

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Jan 08,2020
Minithumbdown
By: 'Anthony'
Jan 08,2020
0 people found
this helpful
STAY AWAY IDEOTS If you go anywhere near them BLAME YOUR SELF Very UNPROFESSIONAL Apaling. There more interested In letting you know about the letters After ther name Ideots...
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“I have been in my home for 18 years, initiall......”

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Jun 20,2019
Minithumbdown
By: 'Kirsten'
Jun 20,2019
2 people found
this helpful
I have been in my home for 18 years, initially renting directly from the landlord. After 4 years they put Strutt & Parker Salisbury in charge. It’s easier for my to bullet point their actions; - it took 15 years to get new carpet. - they changed the ...
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“AMAZING...”

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May 31,2019
Minithumbup
By: 'Lmai'
May 31,2019
1 people found
this helpful
After recently using Strutt and Parker to rent my house, my husband and I highly recommend this agency, especially Samantha. She was helpful, accommodating and extremely friendly when helping us. Always pleasant and professional, Samantha is a real asset to this agency. She looked after ...
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Comment on agent fees
I highly recommend using Strutt and Parker for any of your estate or letting agent needs.
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“Rude!...”

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May 23,2019
Minithumbdown
By: 'CNNews'
May 23,2019
2 people found
this helpful
Terrible attitude on the phone, and in person. * has always made renting a property through Strutt and Parker difficult. I would recommend anyone else in the area if it means you get to avoid dealing with ** Strutt and Parker team...
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Comment on agent fees
poor
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By: Kate Eales
May 31, 2019
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Please forward your contact details to kate.eales@struttandparker.com ...

“Buying from Strutt & Parker...”

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May 09,2019
Minithumbup
By: 'Pj'
May 09,2019
0 people found
this helpful
I purchased a house through Strutt & Parker and found Edward and his team charming, efficient and highly knowledgeable of the area. It made the whole process far less stressful! So good in fact, I got him to recommend a colleague in Dorset to sell my ...
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Comment on agent fees
N/A
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“Do not Rent using Strutt and Parker - They are Terrible...”

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Jan 03,2019
Minithumbup
By: 'Paul'
Jan 03,2019
1 people found
this helpful
Private Tenants I implore you not to use Strutt and Parker Estate Agents in Banbury. We have been renting for over 10 years and not experienced anything like them. I wish we had read the reviews. We found a beautiful property to rent, and although Strutt ...
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“Trapped...”

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Dec 24,2018
Minithumbdown
By: 'V'
Dec 24,2018
0 people found
this helpful
I have requested that my name be removed from a tenancy at Porchester where I am no longer resident but this has been refused. You initially agreed to this but when I asked to have my deposit returned you then said this couldn't be done. ...
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“Acting in the best interest of your client?...”

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Nov 08,2018
Minithumbdown
By: 'anon'
Nov 08,2018
0 people found
this helpful
Awful experience with Strutt and Parker Ascot. Unprofessional, unethical and rude. The manager who was written to was so quick to defend her staff that she forgot to get her story straight with the lies told by her team the day before! Extremely disappointed and ...
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“Avoid this agent!...”

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Nov 05,2018
Minithumbdown
By: 'Letster'
Nov 05,2018
1 people found
this helpful
Extremely poor service. We purchased the property through this agent and found them very difficult to deal with. At times they appeared to be even obstructive to the sale and almost caused the sale to fall through several times. Staff were rude and unpleasant. Not ...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Bubs
Nov 07, 2018
View all comments (1)
I think that I am the seller of the property mentioned above. Whilst there are 2 sides to a story I feel I have to respond to the comments above. I have found the agent to be nothing but professional and courteous. It would not be in their interest to be otherwise as their objective is to sell on behalf of their client. We had worked with a previous company who were poles apart in regard to service. I would definitely recommend their services to anyone. ...

“Very poor customer service...”

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Sep 11,2018
Minithumbdown
By: 'rupeski'
Sep 11,2018
4 people found
this helpful
We decided to sell our house with Strutt and Parker, who style themselves as a premium estate agent capable of achieving the best price for your house and as a result they charge a percentage that is at the top of the bracket of most ...
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Comment on agent fees
They are expensive. I don't mind that in itself, but if you pay the top prices you expect a good level of service. Their prices do not offer value for money.
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“Fantastic tenancy service support...”

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Jul 06,2018
Minithumbup
By: 'Andres'
Jul 06,2018
0 people found
this helpful
Stephanie Walker was very efficient sorting out my end of tenancy deposit and overpaid rent matters. She was always responsive and very proactive....
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“SAFE PAIR OF HANDS...”

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May 13,2018
Minithumbup
By: 'Michael'
May 13,2018
0 people found
this helpful
It is now 3 years since we purchased an apartment through Strutt and Parker and then contracted them to set up and look after the letting of the property. I can honestly say they made the complete process a simple, totally uncomplicated and stress free pleasure. ...
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“renting in ludlow...”

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Apr 26,2018
Minithumbup
By: 'pam'
Apr 26,2018
0 people found
this helpful
i must comment on the efficient, friendly, courteous way my enquiry was handled by Paula. I was in Ludlow for a day, and she managed to arrange an appointment for me, at short notice, to view the property I am now living in. I went ...
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Comment on agent fees
the fees are in line with what I expected
Was this helpful? Yes

“Review...”

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Apr 26,2018
Minithumbup
By: 'Z'
Apr 26,2018
0 people found
this helpful
Paula is extremely efficient and always replies to my queries quickly. She is very polite, honest and knowledgeable during conversations on the phone or correspondence via email. As we have a handful of properties with S&P - I do prefer just dealing with the ...
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Comment on agent fees
All fine
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“Our first rental in Shropshire was handled by Paula Olufsen ......”

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Mar 13,2018
Minithumbup
By: 'Tom'
Mar 13,2018
0 people found
this helpful
Our first rental in Shropshire was handled by Paula Olufsen who we found very efficient hard working and charming to deal with, seeing us through the initial rental process with ease and professionalism. She ironed out problems of which there were quite a few after ...
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“We have just bought a house through the Windlesham branch ......”

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Feb 13,2018
Minithumbup
By: 'Michael'
Feb 13,2018
0 people found
this helpful
We have just bought a house through the Windlesham branch and couldn't be happier with the work the girls put in. A process that can take months & be highly stressful was made all the easier due to the girls working so hard. We're in our ...
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By: Katie Stone
Feb 14, 2018
View all comments (2)
Dear Charlotte and Michael A big thank you for taking the time to write a lovely review. We are so pleased you are happy in your new home. ...

“Exceptional service from Miss Edwards when letting our property. Couldn't ......”

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Jan 30,2018
Minithumbup
By: 'Anonymous'
Jan 30,2018
0 people found
this helpful
Exceptional service from Miss Edwards when letting our property. Couldn't have been more helpful. Very personal service from the beginning. I would highly recommend for any LL's to speak with her!...
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“Strutt & Parker have managed residential lettings for us for over ......”

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Nov 15,2017
Minithumbup
By: 'Knightsbridge'
Nov 15,2017
0 people found
this helpful
Strutt & Parker have managed residential lettings for us for over twenty years and have always provided a good professional service...
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“Waste of time to talk to them looking for a ......”

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Nov 10,2017
Minithumbdown
By: 'Waste'
Nov 10,2017
0 people found
this helpful
Waste of time to talk to them looking for a flat. Cancelled meeting at last minute with fluid story after talking to them all week. I would use other agents first if at all possible....
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“In April we asked 3 agents to visit our property and ......”

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Sep 19,2017
Minithumbdown
By: 'Rude'
Sep 19,2017
1 people found
this helpful
In April we asked 3 agents to visit our property and quote a commission rate. Samuel Gibson attended and quoted 1.5%. We instructed another agent as they had dealt with a troublesome tenancy where we had to go to court. Now, some months on with the court ...
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Comment on agent fees
Outrageous - do not use them
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“Poor customer service, contacted them on two different occasions to ......”

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Jul 07,2017
Minithumbup
By: 'JHLL'
Jul 07,2017
2 people found
this helpful
Poor customer service, contacted them on two different occasions to ask for a viewing on a property, never got any response. After my second email, a few days later, the property I asked to view had been taken. Would not recommend, they are the least ...
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“Strutt and Parker show only contempt for their customers.So ......”

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May 09,2017
Minithumbdown
By: 'Wendy'
May 09,2017
6 people found
this helpful
Strutt and Parker show only contempt for their customers. So many negligent misstatements and inconsistencies you'd wonder if it was the same property you bought as described by Strutt and Parker. Their inconsistencies didn't stop there. Strutt and Parker carried them over to the ombudsman. ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Strutt & Parker

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