Strutt & Parker
2/5, 41 reviews
32% recommended
40% sales valuation accuracy
50% sales fee satisfaction
As one of the leading agents in the selling, buying, and letting of country town houses, cottages, London houses and flats, new homes, farms and estates, and residential development land, we have expert local knowledge backed up by national expertise to ensure you receive a quality service. show more As one of the leading agents in the selling, buying, and letting of country town houses, cottages, London houses and flats, new homes, farms and estates, and residential development land, we have expert local knowledge backed up by national expertise to ensure you receive a quality service.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 40% 50% £500,000 £1,100,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 2 5 14 1 1 2 2 1 9
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“STAY AWAYIDEOTSIf you go anywhere near them......”

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Jan 08,2020
Minithumbdown
By: 'Anthony mcdonough'
Jan 08,2020
0 people found
this helpful
STAY AWAY IDEOTS If you go anywhere near them BLAME YOUR SELF Very UNPROFESSIONAL Apaling. There more interested In letting you know about the letters After ther name Ideots...
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“I have been in my home for 18 years, initiall......”

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Jun 20,2019
Minithumbdown
By: 'Kirsten Littlewood'
Jun 20,2019
1 people found
this helpful
I have been in my home for 18 years, initially renting directly from the landlord. After 4 years they put Strutt & Parker Salisbury in charge. It’s easier for my to bullet point their actions; - it took 15 years to get new carpet. - they changed the ...
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“AMAZING...”

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May 31,2019
Minithumbup
By: 'Lmai'
May 31,2019
1 people found
this helpful
After recently using Strutt and Parker to rent my house, my husband and I highly recommend this agency, especially Samantha. She was helpful, accommodating and extremely friendly when helping us. Always pleasant and professional, Samantha is a real asset to this agency. She looked after ...
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Comment on agent fees
I highly recommend using Strutt and Parker for any of your estate or letting agent needs.
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“Rude!...”

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May 23,2019
Minithumbdown
By: 'CNNews'
May 23,2019
2 people found
this helpful
Terrible attitude on the phone, and in person. * has always made renting a property through Strutt and Parker difficult. I would recommend anyone else in the area if it means you get to avoid dealing with ** Strutt and Parker team...
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Comment on agent fees
poor
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By: Kate Eales
May 31, 2019
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Please forward your contact details to kate.eales@struttandparker.com ...

“Buying from Strutt & Parker...”

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May 09,2019
Minithumbup
By: 'Pj / Smarden'
May 09,2019
0 people found
this helpful
I purchased a house through Strutt & Parker and found Edward and his team charming, efficient and highly knowledgeable of the area. It made the whole process far less stressful! So good in fact, I got him to recommend a colleague in Dorset to sell my ...
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Comment on agent fees
N/A
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“Do not Rent using Strutt and Parker - They are Terrible...”

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Jan 03,2019
Minithumbup
By: 'Paul B'
Jan 03,2019
1 people found
this helpful
Private Tenants I implore you not to use Strutt and Parker Estate Agents in Banbury. We have been renting for over 10 years and not experienced anything like them. I wish we had read the reviews. We found a beautiful property to rent, and although Strutt ...
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“Trapped...”

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Dec 24,2018
Minithumbdown
By: 'V g mitu'
Dec 24,2018
0 people found
this helpful
I have requested that my name be removed from a tenancy at Porchester where I am no longer resident but this has been refused. You initially agreed to this but when I asked to have my deposit returned you then said this couldn't be done. ...
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“Acting in the best interest of your client?...”

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Nov 08,2018
Minithumbdown
By: 'anon'
Nov 08,2018
0 people found
this helpful
Awful experience with Strutt and Parker Ascot. Unprofessional, unethical and rude. The manager who was written to was so quick to defend her staff that she forgot to get her story straight with the lies told by her team the day before! Extremely disappointed and ...
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“Avoid this agent!...”

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Nov 05,2018
Minithumbdown
By: 'Letster'
Nov 05,2018
1 people found
this helpful
Extremely poor service. We purchased the property through this agent and found them very difficult to deal with. At times they appeared to be even obstructive to the sale and almost caused the sale to fall through several times. Staff were rude and unpleasant. Not ...
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Comment on agent fees
N/A
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By: Bubs
Nov 07, 2018
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I think that I am the seller of the property mentioned above. Whilst there are 2 sides to a story I feel I have to respond to the comments above. I have found the agent to be nothing but professional and courteous. It would not be in their interest to be otherwise as their objective is to sell on behalf of their client. We had worked with a previous company who were poles apart in regard to service. I would definitely recommend their services to anyone. ...

“Very poor customer service...”

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Sep 11,2018
Minithumbdown
By: 'rupeski'
Sep 11,2018
2 people found
this helpful
We decided to sell our house with Strutt and Parker, who style themselves as a premium estate agent capable of achieving the best price for your house and as a result they charge a percentage that is at the top of the bracket of most ...
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Comment on agent fees
They are expensive. I don't mind that in itself, but if you pay the top prices you expect a good level of service. Their prices do not offer value for money.
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“Fantastic tenancy service support...”

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Jul 06,2018
Minithumbup
By: 'Andres'
Jul 06,2018
0 people found
this helpful
Stephanie Walker was very efficient sorting out my end of tenancy deposit and overpaid rent matters. She was always responsive and very proactive....
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“SAFE PAIR OF HANDS...”

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May 13,2018
Minithumbup
By: 'Michael Tycer (Landlord)'
May 13,2018
0 people found
this helpful
It is now 3 years since we purchased an apartment through Strutt and Parker and then contracted them to set up and look after the letting of the property. I can honestly say they made the complete process a simple, totally uncomplicated and stress free pleasure. ...
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“renting in ludlow...”

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Apr 26,2018
Minithumbup
By: 'pam'
Apr 26,2018
0 people found
this helpful
i must comment on the efficient, friendly, courteous way my enquiry was handled by Paula. I was in Ludlow for a day, and she managed to arrange an appointment for me, at short notice, to view the property I am now living in. I went ...
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Comment on agent fees
the fees are in line with what I expected
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“Review...”

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Apr 26,2018
Minithumbup
By: 'Z M Barratt'
Apr 26,2018
0 people found
this helpful
Paula is extremely efficient and always replies to my queries quickly. She is very polite, honest and knowledgeable during conversations on the phone or correspondence via email. As we have a handful of properties with S&P - I do prefer just dealing with the ...
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Comment on agent fees
All fine
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“Our first rental in Shropshire was handled by Paula Olufsen ......”

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Mar 13,2018
Minithumbup
By: 'Tom and Jane'
Mar 13,2018
0 people found
this helpful
Our first rental in Shropshire was handled by Paula Olufsen who we found very efficient hard working and charming to deal with, seeing us through the initial rental process with ease and professionalism. She ironed out problems of which there were quite a few after ...
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“We have just bought a house through the Windlesham branch ......”

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Feb 13,2018
Minithumbup
By: 'Michael & Charlotte'
Feb 13,2018
0 people found
this helpful
We have just bought a house through the Windlesham branch and couldn't be happier with the work the girls put in. A process that can take months & be highly stressful was made all the easier due to the girls working so hard. We're in our ...
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By: Katie Stone
Feb 14, 2018
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Dear Charlotte and Michael A big thank you for taking the time to write a lovely review. We are so pleased you are happy in your new home. ...

“Exceptional service from Miss Edwards when letting our property. Couldn't ......”

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Jan 30,2018
Minithumbup
By: 'Anonymous'
Jan 30,2018
0 people found
this helpful
Exceptional service from Miss Edwards when letting our property. Couldn't have been more helpful. Very personal service from the beginning. I would highly recommend for any LL's to speak with her!...
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“Strutt & Parker have managed residential lettings for us for over ......”

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Nov 15,2017
Minithumbup
By: 'Knightsbridge Landlord'
Nov 15,2017
0 people found
this helpful
Strutt & Parker have managed residential lettings for us for over twenty years and have always provided a good professional service...
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“Waste of time to talk to them looking for a ......”

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Nov 10,2017
Minithumbdown
By: 'Waste of time to talk to these people'
Nov 10,2017
0 people found
this helpful
Waste of time to talk to them looking for a flat. Cancelled meeting at last minute with fluid story after talking to them all week. I would use other agents first if at all possible....
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“In April we asked 3 agents to visit our property and ......”

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Sep 19,2017
Minithumbdown
By: 'Rude and predatory'
Sep 19,2017
1 people found
this helpful
In April we asked 3 agents to visit our property and quote a commission rate. Samuel Gibson attended and quoted 1.5%. We instructed another agent as they had dealt with a troublesome tenancy where we had to go to court. Now, some months on with the court ...
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Comment on agent fees
Outrageous - do not use them
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“Poor customer service, contacted them on two different occasions to ......”

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Jul 07,2017
Minithumbup
By: 'JHLL'
Jul 07,2017
1 people found
this helpful
Poor customer service, contacted them on two different occasions to ask for a viewing on a property, never got any response. After my second email, a few days later, the property I asked to view had been taken. Would not recommend, they are the least ...
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“Strutt and Parker show only contempt for their customers.So ......”

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May 09,2017
Minithumbdown
By: 'Wendy Flower'
May 09,2017
6 people found
this helpful
Strutt and Parker show only contempt for their customers. So many negligent misstatements and inconsistencies you'd wonder if it was the same property you bought as described by Strutt and Parker. Their inconsistencies didn't stop there. Strutt and Parker carried them over to the ombudsman. ...
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“i am disgusted at the behavior of this estate agent ......”

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Apr 26,2017
Minithumbdown
By: 'Ishan Hosali'
Apr 26,2017
2 people found
this helpful
i am disgusted at the behavior of this estate agent throughout the checking out period - in particular Phillipa Ives. we were lucky to have the landlady present who was a wonderful and considerate person. it felt like a personal attack and that she NEEDED ...
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Comment on agent fees
to think we paid to be treated like this is sickening. i will tell anyone who wants to listen never use this branch and in particular not Phillipa Ives. if you are unlucky enough to be allocated her DEMAND a switch as i pray the rest of the staff have more respect for people.
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“Went to view a barn conversion that was advertised with ......”

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Apr 20,2017
Minithumbdown
By: 'Dan'
Apr 20,2017
4 people found
this helpful
Went to view a barn conversion that was advertised with Ludlow, agent told me he would call me back with status. I didn't receive this call, went into the office myself. Was looked up and down as soon as I walked in. He made no ...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Mark Wiggin
Apr 24, 2017
View all comments (1)
Thank you for your comments re your recent experience with Strutt & Parker. We do pride ourselves on delivering excellent customer service and we are sorry that on this occasion we did not live up to our usual high standards. I can only apologise and hope that your next experience with us will be a better one. ...

“Arrogant and condescending attitude by all staff. Will never use ......”

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Jan 28,2017
Minithumbdown
By: 'Unhappy client'
Jan 28,2017
7 people found
this helpful
Arrogant and condescending attitude by all staff. Will never use them again. Incredibly rude in every conversation I have had with them....
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Comment on agent fees
Too high for delivering a rude service
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“We cannot wait to leave this property. Negligent estate agents* ......”

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Sep 07,2016
Minithumbdown
By: 'cariad'
Sep 07,2016
1 people found
this helpful
We cannot wait to leave this property. Negligent estate agents* What about the state of the property we have been put in. You enter a years contract so you are stuck for a whole year, with a whole host of problems that no one wants ...
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Comment on agent fees
rubbish
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“Absolutely dreadful! Payed for are reference fee and everything checked ......”

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Jan 26,2016
Minithumbdown
By: 'Angry!!'
Jan 26,2016
3 people found
this helpful
Absolutely dreadful! Payed for are reference fee and everything checked out. Did not contact us when they said they would, had to chase them all the time. Was told the house was ours on Thursday to then be told on Friday another applicant had been ...
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What agent could do to change your mind?
They should of gave us back are reference fee as they let another applicant through after we applied.
Attached Filesnbsp;
Comment on agent fees
They should of gave us back are reference fee as they let another applicant through after we applied.
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“Not informative, i have had to continuously chase them. When ......”

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Dec 23,2015
Minithumbdown
By: 'Not Happy'
Dec 23,2015
6 people found
this helpful
Not informative, i have had to continuously chase them. When I do chase them they ask for information that they already hold, obviously do not read their emails. Biased, allow personal opinions to interfere with their professional judgement. Do not use or rely on this ...
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“Having agreed a deal to rent this property for a ......”

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Jul 07,2015
Minithumbdown
By: 'Annoyed'
Jul 07,2015
4 people found
this helpful
Having agreed a deal to rent this property for a year we were concerned that this estate agent was not taking up our references and the property was still being marketed. After a few weeks we were informed (by email) that the property had been ...
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“Rated below average for the reasons that follow. This is ......”

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Aug 29,2014
Minithumbdown
By: 'Andy05'
Aug 29,2014
5 people found
this helpful
Rated below average for the reasons that follow. This is an old-line estate agency with a generally good public reputation. We listed our property with them first for sale, and then for sale or letting. They found a buyer and took the property off the ...
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Comment on agent fees
The fee negotiated for both the sale (which will not now take place, and we will not use this broker for any future business) and for the rental were fair and reasonable.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

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