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    Alice Umfreville
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    Matthew Standeven
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    Paula Oulsfen
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    Baldy
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    Andy Martin
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    Annabel Cleary
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    Samuel Gibson
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    Samuel Gibson
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    Edward Church
As one of the leading agents in the selling, buying, and letting of country town houses, cottages, London houses and flats, new homes, farms and estates, and residential development land, we have exp Read full description...As one of the leading agents in the selling, buying, and letting of country town houses, cottages, London houses and flats, new homes, farms and estates, and residential development land, we have expert local knowledge backed up by national expertise to ensure you receive a quality service.
Strutt & Parker

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Properties for Sale
Properties to Rent

“ SAFE PAIR OF HANDS... ”

May 13,2018
Minithumbup
By: 'Michael Tycer (Landlord)'
May 13,2018
0 people found
this helpful
It is now 3 years since we purchased an apartment through Strutt and Parker and then contracted them to set up and look after the letting of the property. I can honestly say they made the complete process a simple, totally uncomplicated and stress free pleasure. ...
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Was this helpful? Yes

“ renting in ludlow... ”

Apr 26,2018
Minithumbup
By: 'pam'
Apr 26,2018
0 people found
this helpful
i must comment on the efficient, friendly, courteous way my enquiry was handled by Paula. I was in Ludlow for a day, and she managed to arrange an appointment for me, at short notice, to view the property I am now living in. I went ...
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Comment on agent fees
the fees are in line with what I expected
Was this helpful? Yes

“ Review... ”

Apr 26,2018
Minithumbup
By: 'Z M Barratt'
Apr 26,2018
0 people found
this helpful
Paula is extremely efficient and always replies to my queries quickly. She is very polite, honest and knowledgeable during conversations on the phone or correspondence via email. As we have a handful of properties with S&P - I do prefer just dealing with ...
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Comment on agent fees
All fine
Was this helpful? Yes

“ Buying from Strutt & Parker... ”

Mar 23,2018
Minithumbdown
By: 'John Tunbridge Wells'
Mar 23,2018
1 people found
this helpful
Buying a property through this agency is utterly shambolic. They treat you with disrespect, heavy sell, and then are found wanting in the actual sale process. I found them, as a buyer of one of their properties, rude, unhelpful, ill-natured and unaccommodating....
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Was this helpful? Yes
By: Edward Church
Mar 26, 2018
View all comments (1)
House buying can be a difficult time and here at Strutt & Parker we endeavour to make it as easy as possible. We don't always get it right despite our efforts. John and I have been in direct email contact, and he raised his concerns directly with me at around the time this was posted. My response was: "I realise that is the impression I have given and I am sorry for that. It is certainly not the impression I wish to give. Most recently I should of course have ensured that the sys ...
Mar 13,2018
Minithumbup
By: 'Tom and Jane'
Mar 13,2018
0 people found
this helpful
Our first rental in Shropshire was handled by Paula Olufsen who we found very efficient hard working and charming to deal with, seeing us through the initial rental process with ease and professionalism. She ironed out problems of which there were quite a few after ...
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Was this helpful? Yes
Feb 13,2018
Minithumbup
By: 'Michael & Charlotte'
Feb 13,2018
0 people found
this helpful
We have just bought a house through the Windlesham branch and couldn't be happier with the work the girls put in. A process that can take months & be highly stressful was made all the easier due to the girls working so hard. We'...
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Was this helpful? Yes
By: Katie Stone
Feb 14, 2018
View all comments (2)
Dear Charlotte and Michael A big thank you for taking the time to write a lovely review. We are so pleased you are happy in your new home. ...
Jan 30,2018
Minithumbup
By: 'Anonymous'
Jan 30,2018
0 people found
this helpful
Exceptional service from Miss Edwards when letting our property. Couldn't have been more helpful. Very personal service from the beginning. I would highly recommend for any LL's to speak with her!...
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Was this helpful? Yes
Nov 15,2017
Minithumbup
By: 'Knightsbridge Landlord'
Nov 15,2017
0 people found
this helpful
Strutt & Parker have managed residential lettings for us for over twenty years and have always provided a good professional service...
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Was this helpful? Yes
Nov 10,2017
Minithumbdown
By: 'Waste of time to talk to these people'
Nov 10,2017
0 people found
this helpful
Waste of time to talk to them looking for a flat. Cancelled meeting at last minute with fluid story after talking to them all week. I would use other agents first if at all possible....
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Was this helpful? Yes
Sep 19,2017
Minithumbdown
By: 'Rude and predatory'
Sep 19,2017
1 people found
this helpful
In April we asked 3 agents to visit our property and quote a commission rate. Samuel Gibson attended and quoted 1.5%. We instructed another agent as they had dealt with a troublesome tenancy where we had to go to court. Now, some months on with the court ...
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Comment on agent fees
Outrageous - do not use them
Was this helpful? Yes
Jul 07,2017
Minithumbup
By: 'JHLL'
Jul 07,2017
1 people found
this helpful
Poor customer service, contacted them on two different occasions to ask for a viewing on a property, never got any response. After my second email, a few days later, the property I asked to view had been taken. Would not recommend, they are the least ...
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Was this helpful? Yes
May 09,2017
Minithumbdown
By: 'Wendy Flower'
May 09,2017
5 people found
this helpful
Strutt and Parker show only contempt for their customers. So many negligent misstatements and inconsistencies you'd wonder if it was the same property you bought as described by Strutt and Parker. Their inconsistencies didn't stop there. Strutt and Parker carried them over to the ombudsman. ...
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Was this helpful? Yes
Apr 26,2017
Minithumbdown
By: 'Ishan Hosali'
Apr 26,2017
1 people found
this helpful
i am disgusted at the behavior of this estate agent throughout the checking out period - in particular Phillipa Ives. we were lucky to have the landlady present who was a wonderful and considerate person. it felt like a personal attack and that she NEEDED ...
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Comment on agent fees
to think we paid to be treated like this is sickening. i will tell anyone who wants to listen never use this branch and in particular not Phillipa Ives. if you are unlucky enough to be allocated her DEMAND a switch as i pray the rest of the staff have more respect for people.
Was this helpful? Yes
Apr 20,2017
Minithumbdown
By: 'Dan'
Apr 20,2017
3 people found
this helpful
Went to view a barn conversion that was advertised with Ludlow, agent told me he would call me back with status. I didn't receive this call, went into the office myself. Was looked up and down as soon as I walked in. He made no ...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Mark Wiggin
Apr 24, 2017
View all comments (1)
Thank you for your comments re your recent experience with Strutt & Parker. We do pride ourselves on delivering excellent customer service and we are sorry that on this occasion we did not live up to our usual high standards. I can only apologise and hope that your next experience with us will be a better one. ...
Jan 28,2017
Minithumbdown
By: 'Unhappy client'
Jan 28,2017
6 people found
this helpful
Arrogant and condescending attitude by all staff. Will never use them again. Incredibly rude in every conversation I have had with them....
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Comment on agent fees
Too high for delivering a rude service
Was this helpful? Yes
Sep 07,2016
Minithumbdown
By: 'cariad'
Sep 07,2016
0 people found
this helpful
We cannot wait to leave this property. Negligent estate agents* What about the state of the property we have been put in. You enter a years contract so you are stuck for a whole year, with a whole host of problems that no one wants ...
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Comment on agent fees
rubbish
Was this helpful? Yes
Jan 26,2016
Minithumbdown
By: 'Angry!!'
Jan 26,2016
2 people found
this helpful
Absolutely dreadful! Payed for are reference fee and everything checked out. Did not contact us when they said they would, had to chase them all the time. Was told the house was ours on Thursday to then be told on Friday another applicant had been ...
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What agent could do to change your mind?
They should of gave us back are reference fee as they let another applicant through after we applied.
Attached Files
Comment on agent fees
They should of gave us back are reference fee as they let another applicant through after we applied.
Was this helpful? Yes
Dec 23,2015
Minithumbdown
By: 'Not Happy'
Dec 23,2015
5 people found
this helpful
Not informative, i have had to continuously chase them. When I do chase them they ask for information that they already hold, obviously do not read their emails. Biased, allow personal opinions to interfere with their professional judgement. Do not use or rely on this ...
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Was this helpful? Yes
Jul 07,2015
Minithumbdown
By: 'Annoyed'
Jul 07,2015
3 people found
this helpful
Having agreed a deal to rent this property for a year we were concerned that this estate agent was not taking up our references and the property was still being marketed. After a few weeks we were informed (by email) that the property had been ...
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Was this helpful? Yes
Aug 29,2014
Minithumbdown
By: 'Andy05'
Aug 29,2014
5 people found
this helpful
Rated below average for the reasons that follow. This is an old-line estate agency with a generally good public reputation. We listed our property with them first for sale, and then for sale or letting. They found a buyer and took the property off the ...
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Comment on agent fees
The fee negotiated for both the sale (which will not now take place, and we will not use this broker for any future business) and for the rental were fair and reasonable.
Was this helpful? Yes
Aug 27,2014
Minithumbdown
By: 'amphibious'
Aug 27,2014
4 people found
this helpful
1) Pressured sales, hurry to appoint a surveyor, solicitors. Threaten the property would be lost if we didn't act quickly - of course carefully avoiding such in email communications 2) Poor due diligence (property lacked relevant permissions) 3) Poor customer service (washing their hands of all responsibility) Avoid ...
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Was this helpful? Yes
Jul 23,2014
Minithumbdown
By: 'egino'
Jul 23,2014
3 people found
this helpful
Here is what happened when my wife and I rented a two bedroom flat in Fulham with Strutt & Parker last May. The moment we walked into the property we realised that it was not professionally cleaned as we had been told and we also ...
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Was this helpful? Yes
Apr 29,2014
Minithumbdown
By: 'LP'
Apr 29,2014
5 people found
this helpful
Absolutely terrible. Do not use! I would not recommend them. They are completely unethical. Awful customer service, lack of any understanding....
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Was this helpful? Yes
Apr 05,2014
Minithumbdown
By: 'GiG'
Apr 05,2014
3 people found
this helpful
We went to view a property. Sent in our references which came back in less than 48 hours. We were told it would be presented when in fact we were only a second place tenant as they were looking for a smaller family. We not that ...
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What agent could do to change your mind?
You cant change this company. They not interested in clients. They have too many big contracts and they not going to change. Time will tell when they one day start loosing clients and tenants because of their attitude. I think a new management structure who are customer service orientated might help. But whoever runs this company should be axed. They no good at what they doing.
Attached Files
Was this helpful? Yes
Jun 11,2013
Minithumbdown
By: 'Penny'
Jun 11,2013
4 people found
this helpful
Having identified a suitable property in Scoulton to rent via Rightmove, I sent two emails requesting a viewing; there was no response to either. I also rang Strutt & Parker twice - the first time I was instructed someone would contact me the following week (...
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What agent could do to change your mind?
Being helpful would be a good start - perhaps a customer service course..?
Attached Files
Was this helpful? Yes
Nov 16,2012
Minithumbdown
By: 'Bad_Agents'
Nov 16,2012
7 people found
this helpful
Where do I begin? First of all we phoned to view a house; I will admit that the member of staff to whom we spoke was kind and friendly. We asked if we would be able to view as soon as possible but she stated ...
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Was this helpful? Yes
Dec 13,2011
Minithumbdown
By: 'Scuba'
Dec 13,2011
3 people found
this helpful
My roof leaks and has never been fixed. Bad agent do not use!!...
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What agent could do to change your mind?
Fixed the leaking roof after it was reported.
Attached Files
Was this helpful? Yes
May 11,2011
Minithumbdown
By: 'notostruttandparker'
May 11,2011
8 people found
this helpful
I called for more property details before arranging a viewing and was told that the front of the property was 'quite ugly that's why there was no photo', also wanted to know the catchment schools, was told that the agent was 26 years old and not ...
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Was this helpful? Yes
Jun 16,2008
Minithumbup
By: 'Simon'
Jun 16,2008
0 people found
this helpful
Was this helpful? Yes



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
4 2 2 9 1 0 1 2 1 7

Agent Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Strutt & Parker

Individual Branch Awards


Firm Widgets

My widgets

Banbury
20 Horse Fair, Banbury OX16 0AH
(1)
Banchory
St Nicholas House, 68 Station Road, Banchory AB31 5YJ
(0)
Canterbury
2 St. Margarets Street, Canterbury CT1 2SL
(1)
show all branches (49)
Chelmsford
Coval Hall, Rainsford Road, Chelmsford CM1 2QF
(0)
Chelsea
33 Cadogan Street, Chelsea SW3 2PP
(0)
Chelsea
43 Cadogan Street, Chelsea SW3 2PR
(0)
Chester
Park House, 37 Lower Bridge Street, Chester CH1 1RS
(1)
Chichester
31 North Street, Chichester PO19 1LY
(0)
Cirencester
15 Dyer Street, Cirencester GL7 2PP
(0)
Edinburgh
28 Melville Street, EH3 7HA
(0)
Exeter
24 Southernhay West, Exeter EX1 1PR
(0)
Farnham
37 Downing Street, Farnham GU9 7PH
(0)
Gerrards Cross
83 Packhorse Rd, Gerrards Cross SL9 8PJ
(1)
Glasgow
150 St Vincent Street, Glasgow G2 5NE
(0)
Guildford
Somerset House 222 High Street Old Portsmouth Road, Guildford GU1 3JD
(0)
Harpenden
49 High Street, Harpenden AL5 2SJ
(0)
Haslemere
18 High Street, Haslemere GU27 2HJ
(0)
Horsham
35 Carfax, Horsham RH12 1EE
(0)
Hove
5 English Close, English Business Park, Hove BN3 7EE
(0)
Inverness
The Courier Building, 9-11 Bank Lane, Inverness IV1 1WA
(0)
Knightsbridge
66 Sloane Street, London SW1X 9SH
(3)
Lewes
201 High Street, Lewes BN7 2NR
(0)
London
140 Fulham Road, London SW10 9PY
(0)
London
701 Fulham Road, London SW6 5UL
(0)
London
303 Westbourne Grove, London W11 2QA
(0)
London
13 Hill Street, London W1J 5LQ
(1)
London
104 Kensington Church Street, London W8 4BU
(0)
London
103 Kensington Church Street, London W8 7LN
(1)
Market Harborough
41 High Street, Market Harborough LE16 7NL
(1)
Odiham
82 High Street, Odiham RG29 1LP
(0)
Office 1
66 - 68 Hills Road, Cambridge CB2 1LA
(1)
Office 1
Princes House, 13 Princes Square, Harrogate HG1 1LW
(0)
Office 1
11 Museum Street, Ipswich IP1 1HH
(0)
Office 1
1-3 Oldgate, Morpeth NE61 1PY
(1)
Office 1
Thornfield Business Park, Standard Way, Northallerton DL6 2XQ
(1)
Office 1
5 St John Street, Perth PH1 5SP
(0)
Office 1
100 Longwater Avenue, Reading RG2 6GP
(1)
Office 1 Ludlow
26 Bull Ring, Ludlow SY8 1AA
(1)
Office 1 Shrewsbury
Theatre Royal, 14 Shoplatch, Shrewsbury SY1 1HR
(7)
Office 10
Fosse House, High Street, Moreton-in-Marsh GL56 0LH
(0)
Office 2
41 Milford Street, Salisbury SP1 2BP
(0)
Office 3
34 St Peters Street, St Albans AL1 3NA
(0)
Office 4
6 Jewry Street, Winchester SO23 8RZ
(0)
Office 5
4 Upper King Street, Norwich NR3 1HA
(1)
Office 6
55 Northbrook Street, Newbury RG14 1AN
(0)
Office 9
37 Davies Street, London W1K 4SP
(0)
Oxford
269 Banbury Road, Oxford OX2 7LL
(0)
Stamford
5 South View, Tinwell Road, Stamford PE9 2JL
(0)
Sunningdale
40 Chobham Rd,, Ascot SL5 0DX
(2)


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