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    Karen Mason
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Oct 21,2014
Minithumbdown
By:
Oct 21,2014
1 people found
this helpful
Strettons have an interesting take on customer service. I rented through Strettons estate agency/property management with 2 friends for 1 year in Whitechapel, East London. They were consistently unavailable, unhelpful, unresponsive and thoroughly unprofessional, in my opinion. I would never rent a property using their services again, and I would strongly recommend against anyone else doing so. Strettons provided bottom-of-the-range furniture and facilities that were not fit for purpose. They ov...
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Oct 10,2013
Minithumbdown
By:
Oct 10,2013
0 people found
this helpful
Was ill advised when renting the property. I originally wanted a 1 year minimum term but the sales agent said straight away that the landlord would only do 6 months and explained that it was a means of protecting me if things go bad. What I didn\'t know was that there was a steep \'processing\' fee for contract renewal and that they would raise my rent at the end of 6 months. Such info was buried in the contract and was not communicated to me at the start of my tenancy either verbally or in ...
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What agent could do to change your mind?
Be more up front with all the costs involved. Be receptive to offer to ask the landlord to negotiate contract lengths. Be more attentive to after-sale service to avoid giving the impression that they only care about getting the rental money.
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Aug 07,2012
Minithumbdown
By:
Aug 07,2012
3 people found
this helpful
This is a terrible letting agencies which simply seeks to rip you off as much as possible. When moving in they claimed that 4 days would not be enough time to to replace the faulty fridge and do some decorating of my flat in Stratford as the previous tenants hadn\'t looked after it well and to be honest unless you ask this agent they wouldn\'t even consider re-decorating their properties. Strettons also force unbelievably high fees on you for checking your credit rating and doing a check-in (w...
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What agent could do to change your mind?
Stop ripping people off and get your fees sorted out, also your staff love to talk down to tenants, this is unacceptable.
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Office 1
63 The Broadway, Stratford, London E15 4BQ
(2)
Office 2
Central House, 189-203 Hoe Street, London E17 3SZ
(1)

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