We are landlords letting for landlords!

We have over 25 years' experience in letting property as we are landlords ourselves. So we know exactly what's required and what a Landlord would expect from a quality service. Together with our expertise and local knowledge of the Derby Letting's market, we're always on hand to offer you advice, support and feedback at any time, in addition to our Tenant Find and Management services.
Streets Ahead Estates Ltd

60 Babington Lane
City,Derby
Derbyshire
DE1 1SX
01332202029

“ Excellent Service... ”

Jun 09,2018
Minithumbup
By: 'Harriet'
Jun 09,2018
0 people found
this helpful
Great! Bespoke service for 3 years, friendly and prompt responses and very helpful in times of when help was needed. Will definitely use Streets Ahead in future....
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Comment on agent fees
Excellent Service!!
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Mar 12,2018
Minithumbdown
By: 'Derby Tenant'
Mar 12,2018
0 people found
this helpful
Very rude are the two words to sum up Streets Ahead. Many times have I been threatened with eviction and entering the property. Never had issues renting previously, however, this company makes it very hard. Numerous times have I been left dissapointed and to an ...
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Feb 22,2018
Minithumbup
By: 'Uzy'
Feb 22,2018
1 people found
this helpful
When I first took a rented property from Streets Ahead I wasnt sure how the ordeal would turn out. I had bever rented before so was abit nervous about taking this big step in life. The staff at Streets Ahead welcomed me in as one ...
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Comment on agent fees
The fees are competitive compared to other estate agents!
Was this helpful? Yes
Jan 15,2018
Minithumbup
By: 'Phil'
Jan 15,2018
2 people found
this helpful
Efficient, reasonable, friendly and professional- couldn't ask for more. Sales and lettings manager Taj went above and beyond to assist. Highly recommend....
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Comment on agent fees
good
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May 16,2017
Minithumbdown
By: 'DerbyResident'
May 16,2017
1 people found
this helpful
From being given the wrong set of keys on the first day to ignoring a leak in the ceiling for 18 months and further ignoring the resulting hole in the ceiling, Streets Ahead have made 2 years of renting from them miserable and unhealthy. Even after environmental ...
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Comment on agent fees
Fees aren't listed anywhere so it depends on what they make up on the day "our fees are not set in stone"
Was this helpful? Yes
Apr 15,2017
Minithumbup
By: 'karnjeet'
Apr 15,2017
2 people found
this helpful
Hi this is karnjeet waura used to live in 23 Michelle close and it was a very nice time we spent with streets ahead as it was a very helpful team.thankyou...
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Mar 08,2017
Minithumbup
By: 'Kallum'
Mar 08,2017
2 people found
this helpful
Streets Ahead recently provided me with a property and I have to say the service they provided was outstanding! All the team were supportive throughout my move. I would recommend that everyone checks out Streets Ahead....
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Comment on agent fees
Fees were very affordable
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Mar 01,2017
Minithumbup
By: 'TyroneKing6162'
Mar 01,2017
2 people found
this helpful
The lads in the office helped me and the mrs out when we were struggling with our home lifes! Not only did they find a home of our dreams but before that they bent over backwards to help us with our problems! Highly recommend...
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Jan 23,2017
Minithumbdown
By: 'MichaelJ'
Jan 23,2017
4 people found
this helpful
Estate agents consistently rank highly in lists of most hated professions, often trumped only by parking wardens and bureaucrats. From my dealings with this Derby based agency, it is very easy to see why they have such a bad reputation. Agents are supposed to take ...
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Comment on agent fees
Bad,
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Areas covered
  • DE1
  • DERBY
  • DE3
  • DE21
  • DE22
  • DE23
  • DE24
  • DE72
  • DE5

NALS DPS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 1 5 2 0 0 0 0 0 0

Agent Fees

TENANT FEE LIST

APPLICATION FEE HOUSES Β£250 (PER PROPERTY, Β£50 ANY ADDITIONAL APPLICANTS)
APPLICATION FEE ROOMS Β£100 (PER PERSON)
GUARANTOR FEE Β£75 (PER TENANT)
TENANCY RENEWAL Β£50 (6 MONTHS)
TENANCY RENEWAL Β£75 (12 MONTHS)
CHECK OUT FEE Β£150 (ON VACATION)
TENANT REFERENCE REQUEST FEE Β£15 (PER TENANT)
TENANT KEY CUT Β£10 (PER DOOR)

When you apply for a property, this does not constitute an agreement that you are guaranteed to be accepted for the property. Applications are subject to referencing and then subject to the landlord’s approval.

Your referencing may fail on the following:

Not having a full time contract

Agency workers will fail, unless there is a full time contract with the agency

Not fulfilling your current tenancy (leaving earlier than your written obligation)

Being paid cash in hand from your employer and not through the bank

Landlords discretion (landlord may choose another applicant, or simply decline your application based on the information provided)

Having a CCJ or other historic adverse credit issues that show on your credit report

A low credit score

A bad reference from your previous landlord (late payments, didn’t look after the property, etc)

Please Note: This is not an exhaustive list and there may be other reasons on why your application may fail.

The landlord also makes the final decision on approving an applicant to progress forward with a tenancy.

An application fee is non-refundable. The application fee only becomes refundable if you successfully pass your reference checks and the property is let to another applicant. Please note: Β£50 will still be deducted from your refund amount (with or without the assistance of Streets Ahead Estates Ltd).

Half of your application fee will be refunded if reference checks are not passed successfully and/or failed for any reason. If a guarantor is required, Streets Ahead Estates reserve the right to charge Β£75 for the additional guarantor reference.

If you withdraw your interest in the property for any given reason, the application fee and other any funds received by Streets Ahead Estates Ltd will not be refunded in any circumstance.
Last updated at 10:28 AM 12/01/2018 by Taj Gill

Complaints Procedure

Internal Complaints Handling Policy
1. If you have a problem relating to Streets Ahead Estates LTD, please discuss this with one of our branch staff. Our aim is to deal with your problem sympathetically, fairly and quickly. 2. If you feel that the matter is not being resolved to your satisfaction, please ask to speak to the Manager of the branch dealing with your enquiry. The Manager will try to resolve the matter on the day you raise your complaint, although whether this is possible will depend on the nature of the complaint. 3. If the response by our branch Manager does not resolve the matter to your satisfaction, you can ask the Manager to refer the complaint to our Managing Director; alternatively you can write to him: Mr T Gill, Managing Director, Streets Ahead Estates, 60 Babington Lane, Derby, DE1 1SX. Your letter should state why you are still dissatisfied and what further action you wish Streets Ahead Estates LTD to take to fully resolve your complaint. A letter of acknowledgement will be sent to you within 3 working days. It will also: ? Set out our understanding of your complaint, and ? State when we will be able to reply in greater detail You may also be asked for additional information if this is required to assist in resolving the matter. If necessary, for example with a complex complaint, the Managing Director will consult the Branch Manager of Streets Ahead Estates LTD. The Managing Director will fully investigate your complaint and a formal written outcome of the investigation will be sent to you within 15 working days. 4. In all but exceptional cases, by the end of five weeks following receipt of your complaint, Streets Ahead Estates LTD will have given you its final response by a letter from the Managing Director. This will be accompanied by The Property Ombudsman Consumer Guide. 5. If you are still not satisfied with the steps taken by Streets Ahead Estates LTD, you can write to: The Property Ombudsman, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP (Telephone 01722 333306 or e-mail admin@tpos.co.uk). 6. The Property Ombudsman will consider your complaint, taking in to account any points made by you and Streets Ahead Estates LTD. The Property Ombudsman may, however, refuse to investigate a complaint where your issue refers to something that happened more than 12 months before you complained in writing to the Member Agency, or you referred your complaint to The Property Ombudsman more than six months after you received the Member AgencyҀ™s final offer of settlement or answer.
7. The Property OmbudsmanҀ™s Office may try to settle the dispute by agreement between you and Streets Ahead Estates LTD. If this is unsuccessful, The Property Ombudsman will consider all the relevant factors and make a decision according to what he believes to be fair in all the circumstances. 8. The Property Ombudsman will send his decision to you and Streets Ahead Estates LTD. You can accept or reject his decision. If you reject the Property Ombudsman's decision, it will lapse and you are free to do as you wish. If you wish to take legal action, you can do so. Your legal rights will not have been affected by The Property Ombudsman's decision.
Last updated at 10:28 AM 12/01/2018 by Taj Gill

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