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Stonehouse Lettings



Properties for Sale
Properties to Rent

“Very professional...”

Mar 13,2019
Minithumbup
By: 'Gillian'
Mar 13,2019
0 people found
this helpful
I have just leased a property from Stonehouse Letting & from first viewing the property to collecting the keys the service & professional way the team handled it was excellent....
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Comment on agent fees
Good
Was this helpful? Yes

“The move in was a drag and nothing was useable and the follow ups are very slow...”

Mar 12,2019
Minithumbdown
By: 'Scott Fenwick'
Mar 12,2019
0 people found
this helpful
I have had leaking water from lightbulbs and switches for one week now and it has still not been fixed. This is a fire hazard to other tenants and very dangerous for residents. In my time moving around by far this has been the worst....
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“Hammerman Avenue...”

Mar 12,2019
Minithumbdown
By: 'Patricia Foley'
Mar 12,2019
1 people found
this helpful
Unlawful entry into my apartment though I had requested that I wanted to be present at all viewings. Had arrived 8 minutes before apartment due to be reviewed by prospective tenant. Living room light on as I opened door. Letting Agent initially blatantly denied entering flat ...
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“Charges...”

Feb 22,2019
Minithumbdown
By: 'Overcharging'
Feb 22,2019
2 people found
this helpful
Rented the apartment and only spent 4 months of the year in it. After a Year we handed the keys back . We spent the whole day cleaning the apartment before we returned the keys. We have waited over a Month now for the return of our ...
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Comment on agent fees
as stated above bad
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“Lack of communication...”

Feb 20,2019
Minithumbdown
By: 'Linda'
Feb 20,2019
0 people found
this helpful
On Friday 15th February I phoned to make an appointment to view a property I saw on Zoopla, firstly the woman I spoke to didn't even know about the property but I got one for that afternoon which I was delighted about. Almost immediately someone ...
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Comment on agent fees
I have no idea what their fees are.
Was this helpful? Yes

“Flat...”

Jan 16,2019
Minithumbdown
By: 'Dee Morahan'
Jan 16,2019
0 people found
this helpful
If at all possible avoid dealing with this agency. Although the front of house staff are very pleasant and professional the staff who look after the properties are curt and unprofessional. Hayley Christie did not walk through the check in inventory with us and when ...
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“39 Rose Street...”

Apr 13,2018
Minithumbdown
By: 'Disgusted first time tenant...'
Apr 13,2018
6 people found
this helpful
1. Signing the contract before being allowed to view the inventory; 2. Too many faults and discrepancies with the flat upon getting the keys and seeing for the first time with the lights on; 3. No accompanied entry to the flat, to enable smooth take over, very much ...
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Comment on agent fees
There are a Landlords agent, not a tenants agent.
Was this helpful? Yes

“39 Rose Street...”

Apr 13,2018
Minithumbdown
By: 'Disgusted first time tenant...'
Apr 13,2018
3 people found
this helpful
1. Signing the contract before being allowed to view the inventory; 2. Too many faults and discrepancies with the flat upon getting the keys and seeing for the first time with the lights on; 3. No accompanied entry to the flat, to enable smooth take over, very much ...
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Comment on agent fees
There are a Landlords agent, not a tenants agent.
Was this helpful? Yes

“My daughter and her friend rented a flat for nearly 2 ......”

Aug 18,2017
Minithumbdown
By: 'Shery'
Aug 18,2017
18 people found
this helpful
My daughter and her friend rented a flat for nearly 2 years from this awful,careless agent, called STONEHOUSE. They moved in to the flat in disgusting condition. such as ,dirty carpet, ketchup and tea stains all over the wall inside the kitchen,....That I had ...
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“All repairs/issues dealt with fairly promptly, generally very good ......”

Feb 27,2017
Minithumbup
By: 'DAML'
Feb 27,2017
1 people found
this helpful
All repairs/issues dealt with fairly promptly, generally very good support from various members of staff during what was quite a testing tenancy due to a fairly difficult landlord. Would definitely recommend this agent, a lot of effort was put in to support us in ...
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“Tired to contact both the agent and landlord about getting ......”

Nov 26,2016
Minithumbdown
By: 'Anna'
Nov 26,2016
6 people found
this helpful
Tired to contact both the agent and landlord about getting my deposit back and no reply! No matter what you emailed about always no reply! Awful customer service!! No repairs were ever done from this agency!...
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Was this helpful? Yes
By: Sara Davidson
Nov 28, 2016
View all comments (1)
Good afternoon Anna, I am very sorry to hear you have not been satisfied with the level of service from Stonehouse. If you would like to discuss this matter further please call our MD on 01224 466266. Kind regards, Stonehouse Lettings ...

“The veiw was with Jessica Nicoll she was great. In ......”

Oct 30,2016
Minithumbup
By: 'amal'
Oct 30,2016
0 people found
this helpful
The veiw was with Jessica Nicoll she was great. In office Katherine Scrimgeour did contracting process so frindly with nice smile. honstly the best letting agency in Aberdeen. in the future I will deal only with stonehouse. special thanks for all staff, all of them ...
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Comment on agent fees
good
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“Shocking customer service. Money deducted from deposit for invalid reasons ......”

Jul 18,2016
Minithumbdown
By: 'Katie'
Jul 18,2016
8 people found
this helpful
Shocking customer service. Money deducted from deposit for invalid reasons to which we argued and had no response for weeks. Literally had to walk into the office to speak to someone about the issues....
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What agent could do to change your mind?
Fees made at the end of the lease cleaning items that did not exist??
Attached Files
Comment on agent fees
Fees made at the end of the lease cleaning items that did not exist??
Was this helpful? Yes
By: Stonehouse Lettings
Jul 18, 2016
View all comments (1)
Hi Katie, I am very sorry that you have not been satisfied with the level of service from Stonehouse. The MD, Lisa Brebner, will be back from annual leave on Wednesday if you would like to call her on 01224 466266 to discuss this further. Kind regards, Stonehouse Lettings ...

“After renting a property from Pagan Osbourne I was told ......”

Apr 24,2016
Minithumbdown
By: 'Cults nightmare'
Apr 24,2016
6 people found
this helpful
After renting a property from Pagan Osbourne I was told Stonehouse would now be taking over the portfolio. I had been in this property for almost 7 years with absolutely no problems and everything kept tip top. I noticed a member of staff taking pictures in ...
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“Would like to point out, that it is one of ......”

Sep 19,2015
Minithumbdown
By: 'Robert'
Sep 19,2015
11 people found
this helpful
Would like to point out, that it is one of the worst lettings company's that I had the misfortune of doing business with. Their client relationship is extremely poor. Not offering help or advice of any kind, you have to ask for it repeatedly, and ...
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Was this helpful? Yes
By: LMD
Jul 31, 2018
View all comments (1)
I would advise anyone planning to rent a property from Stonehouse lettings to think twice as they don't usually refund deposit. I moved out of the property about two weeks ago and nothing was said with regards to my deposit. I contacted them and I was told that the property manager that would deal with my query is on annual leave and she would not be back until about three weeks time. There was a water leakage during my tenancy period due to poor plumbing work in the property which caused a grea ...

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Last updated at 11:56 AM 12/02/2016 by Sara Davidson

Awards won by Stonehouse Lettings

Individual Branch Awards


Aberdeen
Osborne House 27-30, Aberdeen AB10 1UP
(13)
Kemnay
20 High Street, Kemnay AB51 5NB
(0)
St Andrews
110 South Street, St Andrews KY16 9QD
(2)


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