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Stonehouse Lettings

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“ 39 Rose Street... ”

Apr 13,2018
Minithumbdown
By: 'Disgusted first time tenant...'
Apr 13,2018
3 people found
this helpful
1. Signing the contract before being allowed to view the inventory; 2. Too many faults and discrepancies with the flat upon getting the keys and seeing for the first time with the lights on; 3. No accompanied entry to the flat, to enable smooth take over, very much ...
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Comment on agent fees
There are a Landlords agent, not a tenants agent.
Was this helpful? Yes

“ 39 Rose Street... ”

Apr 13,2018
Minithumbdown
By: 'Disgusted first time tenant...'
Apr 13,2018
1 people found
this helpful
1. Signing the contract before being allowed to view the inventory; 2. Too many faults and discrepancies with the flat upon getting the keys and seeing for the first time with the lights on; 3. No accompanied entry to the flat, to enable smooth take over, very much ...
read full review
Comment on agent fees
There are a Landlords agent, not a tenants agent.
Was this helpful? Yes
Aug 18,2017
Minithumbdown
By: 'Shery'
Aug 18,2017
12 people found
this helpful
My daughter and her friend rented a flat for nearly 2 years from this awful,careless agent, called STONEHOUSE. They moved in to the flat in disgusting condition. such as ,dirty carpet, ketchup and tea stains all over the wall inside the kitchen,....That I had ...
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Was this helpful? Yes
Feb 27,2017
Minithumbup
By: 'DAML'
Feb 27,2017
0 people found
this helpful
All repairs/issues dealt with fairly promptly, generally very good support from various members of staff during what was quite a testing tenancy due to a fairly difficult landlord. Would definitely recommend this agent, a lot of effort was put in to support us in ...
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Was this helpful? Yes
Nov 26,2016
Minithumbdown
By: 'Anna'
Nov 26,2016
1 people found
this helpful
Tired to contact both the agent and landlord about getting my deposit back and no reply! No matter what you emailed about always no reply! Awful customer service!! No repairs were ever done from this agency!...
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Was this helpful? Yes
By: Sara Davidson
Nov 28, 2016
View all comments (1)
Good afternoon Anna, I am very sorry to hear you have not been satisfied with the level of service from Stonehouse. If you would like to discuss this matter further please call our MD on 01224 466266. Kind regards, Stonehouse Lettings ...
Oct 30,2016
Minithumbup
By: 'amal'
Oct 30,2016
0 people found
this helpful
The veiw was with Jessica Nicoll she was great. In office Katherine Scrimgeour did contracting process so frindly with nice smile. honstly the best letting agency in Aberdeen. in the future I will deal only with stonehouse. special thanks for all staff, all of them ...
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Comment on agent fees
good
Was this helpful? Yes
Jul 18,2016
Minithumbdown
By: 'Katie'
Jul 18,2016
4 people found
this helpful
Shocking customer service. Money deducted from deposit for invalid reasons to which we argued and had no response for weeks. Literally had to walk into the office to speak to someone about the issues....
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What agent could do to change your mind?
Fees made at the end of the lease cleaning items that did not exist??
Attached Files
Comment on agent fees
Fees made at the end of the lease cleaning items that did not exist??
Was this helpful? Yes
By: Stonehouse Lettings
Jul 18, 2016
View all comments (1)
Hi Katie, I am very sorry that you have not been satisfied with the level of service from Stonehouse. The MD, Lisa Brebner, will be back from annual leave on Wednesday if you would like to call her on 01224 466266 to discuss this further. Kind regards, Stonehouse Lettings ...
Apr 24,2016
Minithumbdown
By: 'Cults nightmare'
Apr 24,2016
4 people found
this helpful
After renting a property from Pagan Osbourne I was told Stonehouse would now be taking over the portfolio. I had been in this property for almost 7 years with absolutely no problems and everything kept tip top. I noticed a member of staff taking pictures in ...
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Was this helpful? Yes
Sep 19,2015
Minithumbdown
By: 'Robert'
Sep 19,2015
7 people found
this helpful
Would like to point out, that it is one of the worst lettings company's that I had the misfortune of doing business with. Their client relationship is extremely poor. Not offering help or advice of any kind, you have to ask for it repeatedly, and ...
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Was this helpful? Yes
By: LMD
Jul 31, 2018
View all comments (1)
I would advise anyone planning to rent a property from Stonehouse lettings to think twice as they don't usually refund deposit. I moved out of the property about two weeks ago and nothing was said with regards to my deposit. I contacted them and I was told that the property manager that would deal with my query is on annual leave and she would not be back until about three weeks time. There was a water leakage during my tenancy period due to poor plumbing work in the property which caused a grea ...

SAL


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 0 2 7 0 0 0 0 0 0

Agent Fees

No fees set.
Last updated at 11:56 AM 12/02/2016 by Sara Davidson

Complaints Procedure

No procedure set.
Last updated at 11:56 AM 12/02/2016 by Sara Davidson

Awards won by Stonehouse Lettings

Individual Branch Awards


Aberdeen
Osborne House 27-30, Aberdeen AB10 1UP
(8)
Kemnay
20 High Street, Kemnay AB51 5NB
(0)
St Andrews
110 South Street, St Andrews KY16 9QD
(1)


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