Properties Glasgow - Infiniti Properties
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    Stacey Fraser
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    Jennifer Donovan
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    Jessica Nicoll
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Properties for sale
Properties for rent
Nov 26,2016
Minithumbdown
By:
Nov 26,2016
0 people found
this helpful
Tired to contact both the agent and landlord about getting my deposit back and no reply! No matter what you emailed about always no reply! Awful customer service!! No repairs were ever done from this agency!...
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By: Sara Davidson
Nov 28, 2016
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Good afternoon Anna, I am very sorry to hear you have not been satisfied with the level of service from Stonehouse. If you would like to discuss this matter further please call our MD on 01224 466266. Kind regards, Stonehouse Lettings....
Oct 30,2016
Minithumbup
By:
Oct 30,2016
0 people found
this helpful
The veiw was with Jessica Nicoll she was great. In office Katherine Scrimgeour did contracting process so frindly with nice smile. honstly the best letting agency in Aberdeen. in the future I will deal only with stonehouse. special thanks for all staff, all of them more than great....
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Comment on agent fees
good
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Jul 18,2016
Minithumbdown
By:
Jul 18,2016
2 people found
this helpful
Shocking customer service. Money deducted from deposit for invalid reasons to which we argued and had no response for weeks. Literally had to walk into the office to speak to someone about the issues....
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What agent could do to change your mind?
Fees made at the end of the lease cleaning items that did not exist??
Comment on agent fees
Fees made at the end of the lease cleaning items that did not exist??
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By: Stonehouse Lettings
Jul 18, 2016
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Hi Katie, I am very sorry that you have not been satisfied with the level of service from Stonehouse. The MD, Lisa Brebner, will be back from annual leave on Wednesday if you would like to call her on 01224 466266 to discuss this further. Kind regards, Stonehouse Lettings....
Apr 24,2016
Minithumbdown
By:
Apr 24,2016
3 people found
this helpful
After renting a property from Pagan Osbourne I was told Stonehouse would now be taking over the portfolio. I had been in this property for almost 7 years with absolutely no problems and everything kept tip top. I noticed a member of staff taking pictures in the garden and asked if more had been taken inside the house I was told they had. They had pictures of my furniture, my dog,my car and various other possessions. My permission was never asked and had it been the answer would have been NO. I w...
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Sep 19,2015
Minithumbdown
By:
Sep 19,2015
6 people found
this helpful
Would like to point out, that it is one of the worst lettings company's that I had the misfortune of doing business with. Their client relationship is extremely poor. Not offering help or advice of any kind, you have to ask for it repeatedly, and hope that you will get a reply in the following days. I called them one time, specifically asking to be called back, because the property managers phone line was busy at the time of my call. Well after waiting for 2 work days i got an e mail, that didn'...
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SAL


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Agent Fees

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Last updated at 11:56 AM 12/02/2016 by Sara Davidson

Complaints Procedure

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Last updated at 11:56 AM 12/02/2016 by Sara Davidson

Awards won by Stonehouse Lettings

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