• Amelie Petit
    Amelie Petit
  • Alice
    Alice
  • Sophia
    Sophia
  • Thomas Albert
    Thomas Albert
  • Nathan
    Nathan
  • Laura
    Laura
  • Yolanda
    Yolanda
  • Rita
    Rita
  • Arthur
    Arthur
  • Norbert
    Norbert
  • Tolga Mehmet
    Tolga Mehmet
  • Mujib Ali
    Mujib Ali
  • Philip Lu
    Philip Lu
  • claim your profile
    Shellt
  • claim your profile
    Mantas
  • claim your profile
    Faruk Ahmed
  • Bianca
    Bianca
  • Shahi Miah
    Shahi Miah
  • Blaise Coghlan
    Blaise Coghlan
  • Vera Cosman
    Vera Cosman
  • Brida Elena Loredana
    Brida Elena Loredana
  • Juned Ahmed
    Juned Ahmed
  • Benjamin Watts
    Benjamin Watts
  • Tadas Stankevicius
    Tadas Stankevicius
  • Marcin
    Marcin
We are East London's biggest room let agency with over 1000 rooms and growing! We strive to deliver excellent customer service and affordable rooms.
 
www.sterlingdevere.com Properties for sale
Properties for rent
Jan 19,2018
Minithumbup
Shelly Thibodux
Shellt
By: 'Angelica Amarande'
Jan 19,2018
0 people found
this helpful
I communicated well with Shelley. I think I have contacted her several times. I have an impression things gone well naturally and not becouse she needed a review. Well done, Shelley! Thank you....
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Was this helpful? Yes
Jan 19,2018
Minithumbup
Monjur
By: 'Radu'
Jan 19,2018
0 people found
this helpful
I am satisfied with the service and the delivery. Monjur is very helpful and with a positive attitude. Would recommend!...
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Was this helpful? Yes
Jan 18,2018
Minithumbup
Shaju
By: 'Alice'
Jan 18,2018
0 people found
this helpful
Shaju was very nice, helpful and got the job done quickly. I had mold in various places in my room and I was expecting the job to take longer than it did....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 18,2018
Minithumbup
Shaju
By: 'Nicol'
Jan 18,2018
0 people found
this helpful
He was very friendly with us. A very good guy! I raccomend him if you have trouble in your room ! Thanks shaju!...
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Was this helpful? Yes
Jan 15,2018
Minithumbup
Monjur
By: 'Paulsmith'
Jan 15,2018
0 people found
this helpful
The lad that delived the bed is very helpful and very pleasent i would recomend this lad to deliver any item that you need...
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Comment on agent fees
Good
Was this helpful? Yes
Jan 14,2018
Minithumbup
Shaju
By: 'Eoin'
Jan 14,2018
0 people found
this helpful
Nice guy I have ever met from SDV . He is very effective and efficient , well timed and organised, goal-oriented...
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Was this helpful? Yes
Jan 09,2018
Minithumbup
Shaju
By: 'Ales'
Jan 09,2018
0 people found
this helpful
shaju visited my house today he done his very profassonaly he is very frienldy i recomanded him thanks for help,,,,,...
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Was this helpful? Yes
Jan 09,2018
Minithumbup
Monjur
Monjur
By: 'Beatrice'
Jan 09,2018
1 people found
this helpful
We ordered an iron and an ironing board which were missing in the house. They arrived very quickly, just in two days. Very satisfied....
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Was this helpful? Yes
Jan 09,2018
Minithumbdown
Thomas Kurpanik
By: 'M'
Jan 09,2018
1 people found
this helpful
In ten years of renting in London, I've never encountered such disgusting and hopelessly incompetent behaviour from a letting agency. Easily the worst renting experience I've ever had. They barge into the house with no notice, wander into tenant rooms (whether or not you're dressed), allow dangerous electrical issues to drag on for months before lying and trying to claim that tenants are the ones who broke items. Do not rent with this agency. The conduct and culture at this...
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Comment on agent fees
They'll invent all manner of fees. Don't agree to them, they just enjoy pushing their luck apparently.
Was this helpful? Yes
Jan 06,2018
Minithumbup
Patricia
By: 'AMS'
Jan 06,2018
0 people found
this helpful
Incredibly helpful in locating a property within the right area. Very friendly and able to answer all my questions well....
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Was this helpful? Yes
Jan 05,2018
Minithumbup
Shaju
By: 'Tus'
Jan 05,2018
0 people found
this helpful
He is very friendly agent he was so polite he done his job very professionally I recommended this agent thanks...
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Was this helpful? Yes
Jan 03,2018
Minithumbdown
By: 'Do not go with De- Vere'
Jan 03,2018
0 people found
this helpful
Really friendly to begin with but then I was passed onto another member of staff. When I came to the office the room I wanted was no longer available. I travelled over 200 miles to view the room and they couldn't tell me the house, which had three available rooms the day before, was fully booked that morning? Hmm.. Then they showed me a room which I wouldn't even let my dog live in and tried to sell it as a luxury room and at a higher price. Disgusting way to handle a business. Dis...
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Comment on agent fees
Bad
Was this helpful? Yes
Dec 28,2017
Minithumbdown
Mantas
By: 'UnhappyCustomer'
Dec 28,2017
2 people found
this helpful
We had a viewing arranged, failed to send me the full address details. Waited for half an hour, did not show up for the viewing and failed to provide any explanation. Complete waste of time and money....
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Was this helpful? Yes
Dec 23,2017
Minithumbdown
By: 'Serena'
Dec 23,2017
0 people found
this helpful
* They rented me a flat that was inspected by the Haringey Council by my request and declared inhabitable. They found me another accommodation only because the Council compelled them. The second accommodation was in so bad a state that the Council has served them a 58 notice. They have refused to do the works. They blame you for the disrepair and they try to get money from you with impossible fines. Now they seem to have vanished as another managing agency has taken over. They have never told me...
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Comment on agent fees
They should paid me instead.
Was this helpful? Yes
Dec 22,2017
Minithumbdown
Nathan
Faruk Ahmed
By: 'Eliseo'
Dec 22,2017
0 people found
this helpful
The stay was quiet ok, even though I had some trouble with the flatmates and the house (always broke stuff) sadly after an year with them I left and after a month I still haven't received my deposit even though They've promised me several times to give me back all the amount still nothing...
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Was this helpful? Yes
Dec 20,2017
Minithumbup
Shelly Thibodux
Kobir Ali
By: 'Lisa'
Dec 20,2017
0 people found
this helpful
Recently both our fridge and washing machine broke down. It has been extremely difficult to communicate with this agency! Then I finally got in touch with Shelley and Kobir from maintenance team. They solved everything within less than 24h! Shelly has been extremely responsive and supportive through the process. She has also been one of very very fee people from the agency whom I didn't need to contact 3 times before they answered. Thank you!...
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Was this helpful? Yes
Dec 18,2017
Minithumbdown
By: 'Dan'
Dec 18,2017
1 people found
this helpful
Absolute disgraceful company, Are agent Jaz was useless and lied to us about the room in order for us to move in. It's been 30 days and still not got my deposit back. DO NOT USE THIS AGENCY....
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Was this helpful? Yes
Dec 11,2017
Minithumbup
Patricia
By: 'Giulia'
Dec 11,2017
0 people found
this helpful
Patricia has always been nice with me, from when she showed me the room since now. I always call her when I've got a problem cause she's really patient and kind and it really seems like she wants to help fixing the problem!...
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Comment on agent fees
Good
Was this helpful? Yes
Dec 06,2017
Minithumbup
Shaju
By: 'Ru'
Dec 06,2017
0 people found
this helpful
super nice guy , a friendly agent , it was nice to meet with guy , he is very concern with his work and good luck for him...
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Was this helpful? Yes
Dec 06,2017
Minithumbdown
By: 'Tess prichard'
Dec 06,2017
4 people found
this helpful
Worse decision I made renting a house with sterling de vere. Promised a cleaner every week and it turned up maybe 3 times over 3 months. Agents came into our room without permission and showed others around multiple times.My boyfriend and I never needed to lock our bedroom door as we trusted our housemates so never brought our keys out. An agent went into our room ( without our permission) showed people around and locked out door behind them so we were locked out for 3 hours whilst having to wai...
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Was this helpful? Yes
Nov 29,2017
Minithumbup
Shaju
By: 'Ujjwal Savla'
Nov 29,2017
0 people found
this helpful
quick to work. out of the box thinking to get the work done. Very friendly and helful nature. Was punctual to the time requested for the visit....
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Was this helpful? Yes
Nov 28,2017
Minithumbdown
Sophia
By: 'Lionel Paulus'
Nov 28,2017
3 people found
this helpful
Big scam: the accommodation had nothing to do with the pictures, insalubrious housing very deteriorated (water was falling from the ceiling to the mattress), very bad customer service refusing to find solutions, I had to give up my money and find a new apartment......
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Was this helpful? Yes
Nov 24,2017
Minithumbup
Shaju
By: 'Shannen'
Nov 24,2017
0 people found
this helpful
Very quick and efficient and done the job with a smile. Thank you so much for your help and time!...
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Was this helpful? Yes
Nov 23,2017
Minithumbup
Nathan
By: 'Ioana'
Nov 23,2017
0 people found
this helpful
Mr.Nathan has always been helpful to me and we have cooperated all the way in a professional manner. He has been handling the issues that may have occurred with gentleness and responsibility. I have a great deal of respect for Mr.Nathan Martinez, as he has been demonstrating a lot of consideration, care and he has been a quick problem solver....
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Was this helpful? Yes
Nov 20,2017
Minithumbup
Patricia
By: 'Emily'
Nov 20,2017
0 people found
this helpful
Patricia was very helpful in helping me not only look for a place in my price range but also helping me find suitable accommodation. She's very friendly and easy to approach and made me feel like I can ask her any question that I had...
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Comment on agent fees
You get your money's worth
Was this helpful? Yes
Nov 16,2017
Minithumbup
Patricia
By: 'Francois L'
Nov 16,2017
1 people found
this helpful
Patricia was very helpful. Friendly agent not too pushy to give you any kind of flat. I met several agents before taking the one of Patricia but she was the only one concise. She gives a great customer service after the deal, as well. I recommend Patricia for her professionalism....
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Comment on agent fees
Correct.
Was this helpful? Yes
Nov 08,2017
Minithumbup
Shaju
By: 'Jimmya7'
Nov 08,2017
0 people found
this helpful
Did a great job and he sorted the problems he came for and he did the job fast as well....
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Was this helpful? Yes
Nov 08,2017
Minithumbdown
Yolanda susan
By: 'greatorex house room'
Nov 08,2017
7 people found
this helpful
I never received my money back! Don't take an house with them, it's not professional and seriously You'll waste your money. She never tried to help me, only repeat every time " i'm sorry for that, money come back in 1 week"...
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Was this helpful? Yes
Nov 05,2017
Minithumbdown
By: 'Remi N'
Nov 05,2017
9 people found
this helpful
Terrible experience with this agency, the room offered was not the one advertised. The window was broken in the bedroom. Be aware that all positive reviews are left by the agents themselves when they rent a room using the name of the tenant without their knowledge. Ask yourself why this agency has either 5 stars reviews or 1 stars reviews and nothing in the middle. Terrible agency, don't expect to get your deposit back if you are not willing to spend hours on the phone trying to call them...
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Comment on agent fees
Very expensive rents for the overall quality of the rooms
Was this helpful? Yes
Nov 03,2017
Minithumbup
Shaju
By: 'Serghei'
Nov 03,2017
0 people found
this helpful
Nice to meet this agent he is very helpful nd polite. He done his job very professionally I highly recommend this agent thanks shaju...
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Comment on agent fees
Good
Was this helpful? Yes

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Last updated at 10:23 AM 21/11/2016 by allAgents

Complaints Procedure

Here at Sterling De Vere we pride ourselves on the level of customer service we provide. However,sometimes things do go wrong and you may need to complain, rest assured we are a member of The Property Ombudsman (TPOS) and as such aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, we have a Complaints Process in place. The aim of this process is to resolve any issues as quickly as possible, although in the majority of cases we hope to resolve them at branch level.

Stage One - Branch Manager (BM)

The first step in dealing with a complaint is the liaison with the Branch Manager. Each of our branches are equipped with a very friendly and professional Manager who are more than capable to deal and address any complaints or issues you may have. With direct contact and swift replies, the Branch Manager is sure to do the best of their ability to resolve any problems.

Stage Two รขย€ย“ Chief Operations Officer (COO)
If you remain dissatisfied, you may then further your complaint, which must be in writing, to the Chief Operations Officer. You must write to them within 28 days of receiving the Branch response. The Branch manager will supply you with the details of the appropriate person. They will acknowledge your complaint within three working days of receipt of your letter and provide you with a full written response within 15 working days.

Stage Three รขย€ย“ Managing Director (MD)
If you remain dissatisfied, you may address your concerns in writing to the Managing Director. Your letter will be acknowledged within three working days of receipt and you will be provided with a final view written response on behalf of the Company within 15 working days of receipt of your letter.

Stage Four - The Property Ombudsman (TPO)
After you have received a response from the Managing Director, you may approach the Ombudsman if you are not satisfied with the response given. Details of how to do this are contained within the final viewpoint letter, The Property Ombudsman Consumer Guide or online at http://www.tpos.co.uk
Last updated at 10:23 AM 21/11/2016 by allAgents

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