• Amelie Petit
    Amelie Petit
  • Alice
    Alice
  • Sophia
    Sophia
  • Thomas Albert
    Thomas Albert
  • Nathan
    Nathan
  • Laura
    Laura
  • Yolanda
    Yolanda
  • Rita
    Rita
  • Arthur
    Arthur
  • Norbert
    Norbert
  • Tolga Mehmet
    Tolga Mehmet
  • Mujib Ali
    Mujib Ali
  • Philip Lu
    Philip Lu
  • claim your profile
    Mantas
  • claim your profile
    Faruk Ahmed
  • Bianca
    Bianca
  • Shahi Miah
    Shahi Miah
  • Blaise Coghlan
    Blaise Coghlan
  • Vera Cosman
    Vera Cosman
  • Brida Elena Loredana
    Brida Elena Loredana
  • Juned Ahmed
    Juned Ahmed
  • Benjamin Watts
    Benjamin Watts
  • Tadas Stankevicius
    Tadas Stankevicius
  • Marcin
    Marcin
  • Judyta Adamska
    Judyta Adamska
We are East London's biggest room let agency with over 1000 rooms and growing! We strive to deliver excellent customer service and affordable rooms.
 
www.sterlingdevere.com Properties for sale
Properties for rent
Nov 16,2017
Minithumbup
Patricia
By: 'Francois L'
Nov 16,2017
0 people found
this helpful
Patricia was very helpful. Friendly agent not too pushy to give you any kind of flat. I met several agents before taking the one of Patricia but she was the only one concise. She gives a great customer service after the deal, as well. I recommend Patricia for her professionalism....
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Comment on agent fees
Correct.
Was this helpful? Yes
Nov 08,2017
Minithumbup
Shaju
By: 'Jimmya7'
Nov 08,2017
0 people found
this helpful
Did a great job and he sorted the problems he came for and he did the job fast as well....
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Was this helpful? Yes
Nov 08,2017
Minithumbdown
Yolanda susan
By: 'greatorex house room'
Nov 08,2017
3 people found
this helpful
I never received my money back! Don't take an house with them, it's not professional and seriously You'll waste your money. She never tried to help me, only repeat every time " i'm sorry for that, money come back in 1 week"...
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Was this helpful? Yes
Nov 05,2017
Minithumbdown
By: 'Remi N'
Nov 05,2017
4 people found
this helpful
Terrible experience with this agency, the room offered was not the one advertised. The window was broken in the bedroom. Be aware that all positive reviews are left by the agents themselves when they rent a room using the name of the tenant without their knowledge. Ask yourself why this agency has either 5 stars reviews or 1 stars reviews and nothing in the middle. Terrible agency, don't expect to get your deposit back if you are not willing to spend hours on the phone trying to call them...
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Comment on agent fees
Very expensive rents for the overall quality of the rooms
Was this helpful? Yes
Nov 03,2017
Minithumbup
Shaju
By: 'Serghei'
Nov 03,2017
0 people found
this helpful
Nice to meet this agent he is very helpful nd polite. He done his job very professionally I highly recommend this agent thanks shaju...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 26,2017
Minithumbup
Shaju
By: 'B.J.'
Oct 26,2017
0 people found
this helpful
Shaju fixed my window efficiently and without fuss. He was nice and courteous throughout and made sure to tell me what I could do to avoid the problem in the future....
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Was this helpful? Yes
Oct 26,2017
Minithumbdown
By: 'Cris'
Oct 26,2017
5 people found
this helpful
Be aware of your deposit! You will feel the need to leave deposit of £300.00 to guarantee the room. However, if you change your mind before even signing contract you will lose your cash. I had a change of circumstances due to health problems and never got to see my cash back....
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Comment on agent fees
Trickester
Was this helpful? Yes
Oct 25,2017
Minithumbup
Melissa
By: 'Darran'
Oct 25,2017
1 people found
this helpful
On Friday 20th October Melissa, was on hand to help. I viewed a room in Mile End which I did not want and was told there was others available in Stratford and Bow, which I can look at on Monday. So Monday 23rd, Melissa showed me another room (suite) in Stratford, which was much better. I agreed to take and went back to sign the contract. I move in next Tuesday 31st October. Melissa was very helpful and polite with the way she helped. I am not sure how long I need to rent a room for, but I have ...
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Comment on agent fees
Good fees
Was this helpful? Yes
Oct 23,2017
Minithumbup
Mujib Ali
Patricia
By: 'Danielle.S'
Oct 23,2017
0 people found
this helpful
I found the perfect place in 24 hours. The staff here are incredible. By them listening to my requirements and exceeding my exceptions I now have independence for the first time in my life and it would not have been possible without Mujib and Sophia. Friendly staff great service. The only place to come when looking for london properties....
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Comment on agent fees
More than reasonable and flexibly payment options made this possible
Was this helpful? Yes
Oct 13,2017
Minithumbup
Patricia
By: 'Teodora'
Oct 13,2017
0 people found
this helpful
Patricia Garcia is the best agent I have ever worked with. I've been living in London for almost 3 years now and moved twice and she's, by far, the most dedicated and hard working agent, who doesn't stop until she's found the perfect home for you, and always with a positive attitude. I definitely recommend her....
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Was this helpful? Yes
Oct 12,2017
Minithumbdown
By: 'Liam M'
Oct 12,2017
7 people found
this helpful
The rent was expensive and the internet was absolutely terrible. My contact for reporting problems etc. took weeks to respond. And believe me there were plenty of problems. The washing machine leaked, the shower leaked through the floor, the internet would cut out every night to the point it wasn't usable and the plumber came about twice in the span of a month and it was never fixed. Worst of all they would attempt to blame us for the damage and charge us. I still have not got my deposit ba...
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Comment on agent fees
BAD. The price for rent is not worth the room, the furniture, the internet, and that's without the charges.
Was this helpful? Yes
Oct 08,2017
Minithumbup
Patricia
By: 'Mark'
Oct 08,2017
0 people found
this helpful
Satisfied customer. Patricia found me a great place in a super fast time. Really helped me through the whole process from start to finish and always responded quickly to any question I had....
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Comment on agent fees
Seems a guys value as you can move for free to other properties during your contract.
Was this helpful? Yes
Oct 05,2017
Minithumbup
Patricia
By: 'Happytennant'
Oct 05,2017
1 people found
this helpful
Patricia has been most caring and helpful from the moment I enquired into renting a room. She managed to arrange views on properties she felt would be suitable for me. Patricia found the one almost immediately and even found me temporary accommodation in another property until the one I wanted would be vacant. Very impressed with the level of service I have received....
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Comment on agent fees
Fees are ok
Was this helpful? Yes
Oct 03,2017
Minithumbup
Patricia
By: 'Teddyp'
Oct 03,2017
1 people found
this helpful
Patricia is very warm-hearted and considerate, she basically answers all of the questions that i have. Thank you so much!...
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Was this helpful? Yes
Sep 29,2017
Minithumbup
Patricia
By: 'Mirel'
Sep 29,2017
1 people found
this helpful
The agent is a competent person, is confident , is really nice , it helps us when we need it. She never skips an email! Whenever i send a message to her the replay comes really fast...
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Comment on agent fees
Only good
Was this helpful? Yes
Sep 29,2017
Minithumbup
Patricia
By: '-'
Sep 29,2017
1 people found
this helpful
Very friendly and effective- we found a room in an hour. We had a meeting with a different agent who did not have the right keys- Patricia took over as we were waiting and quickly found appropriate rooms....
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Comment on agent fees
The fees are similar to those that I have seen in other places.
Was this helpful? Yes
Sep 29,2017
Minithumbup
Patricia
By: 'Ellis'
Sep 29,2017
1 people found
this helpful
Patricia has been very kind and very helpful. She always replies to her whatsapp messages on the same day and has always been very polite and goes above and beyond the basic requirements. The agency itself works incredibly slowly, often failing to respond to emails at all, and there seem to be communication problems between colleagues, with contradictory information being given out. The reception staff are also poor - not welcoming and pretty incompetent. However, this only serves to highligh...
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Was this helpful? Yes
Sep 29,2017
Minithumbdown
By: 'NEVER RENT THROUGH STERLING DEVERE'
Sep 29,2017
5 people found
this helpful
NEVER RENT THROUGH STERLING DEVERE This seriously is the biggest mistake I have made when searching for accommodation in London. First of all, the contact with the agency is bad, very bad. Upon arrival, Norbert had to prepare all the paperwork, he didn't even expect me. The room was not ready; someone was still in there. I have spent 3 hours at the office waiting, and the room was not even cleaned. The apartment and room were way worse than projected on the pictures. Furniture was take...
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Comment on agent fees
BAD
Was this helpful? Yes
Sep 28,2017
Minithumbup
Patricia
By: 'Marcus Mangham'
Sep 28,2017
1 people found
this helpful
This staff member was pleasant, efficient and very helpful. She took me through all my property requirements and preferences and assisted me in finding something that fit me. Her demeanor and customer satisfaction was exemplary. She has inclined me to return to Sterling De Vere for my letting needs in the future....
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Comment on agent fees
The fees were good and within the range I was looking for.
Was this helpful? Yes
Sep 28,2017
Minithumbup
Patricia
By: 'Nathan'
Sep 28,2017
1 people found
this helpful
Lovely and helpful, made sure I knew what to do and helped me find a place in my ideal location. Always available for questions!...
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Was this helpful? Yes
Sep 27,2017
Minithumbup
Chanel Constantine
By: 'Nathan'
Sep 27,2017
1 people found
this helpful
My experience at Sterling De Vere was mostly pleasant, my agent Chanel was excellent as she should of what rooms they had to offer and understood my taste in a room for my budget. She gets a 5 stars from me. The downside was that since it was busy, the process was slightly delayed over night for the contract signing but other than that I was very happy with the service provided....
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Was this helpful? Yes
Sep 25,2017
Minithumbup
By: 'Adrian'
Sep 25,2017
0 people found
this helpful
One of the most difficult things to do in London is looking for a room, and Rebeca made me the best work ever, to find an amazing room with the incredible flatmates. She's always been in contact, make her sure that everything is good....
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Comment on agent fees
In my opinion could be better if it was £50 less but £199 it's fine
Was this helpful? Yes
Sep 25,2017
Minithumbup
Patricia
By: 'Cam and Hollie'
Sep 25,2017
0 people found
this helpful
We can't thank Patricia enough for finding us the perfect place! She went above and beyond for us and we are so delighted with her service. These estate agents are so professional and so lovely, they really care about each of their clients and know them all on a personal level. Would HIGHLY recommend to anyone!...
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Comment on agent fees
The agency fees were higher than expected
Was this helpful? Yes
Sep 18,2017
Minithumbup
Shaju
By: 'Maxime'
Sep 18,2017
0 people found
this helpful
Good work from shaju ! He was fast and very clean. He made his task well. He was friendly and on time....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 14,2017
Minithumbdown
By: 'Michal'
Sep 14,2017
4 people found
this helpful
This agency is a night mare! All they want is money . Doesn't look after the property's and tenants , constantly questioning for the prove of payments where when you made payment to them with the reference number they can't find it. Totally mess up , staff are not friendly and constantly threatening tenants with the fees for late payment. Keep away from them as far as possible....
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Comment on agent fees
Is ridiculous
Was this helpful? Yes
By: Jo
Sep 27, 2017
View all comments (1)
Couldn't agree more! I've been renting properties from landlords and agents for the past 23 years, these are the worst ever ever had to deal with by a long way! I was forced to move from one property after 8 weeks, even though I had a six month contract, they have numerous times threatened to break into my room and change the locks because I wasn't available to key them in (they lost their spare key). I arranged other days, but they didn't show up when I was available. Major works have been ...
Sep 11,2017
Minithumbup
Sophia
Tolga Mehmet
By: 'Roger Orellana'
Sep 11,2017
0 people found
this helpful
Sophia was extremely helpful and attentive. Show me good options and answered my doubts quickly. Even outside of UK i felt safe to proceed with the contract. Everything was on point when i arrive London and Sophia and Tolga were extremely kind and supportive....
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Comment on agent fees
Fees are ok
Was this helpful? Yes
Sep 09,2017
Minithumbup
Sophia
By: 'Nityesh'
Sep 09,2017
0 people found
this helpful
She never gave up! Always found time to respond to all my queries and made sure that all the requirements were satisfied. Perfect Experience!...
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Was this helpful? Yes
Sep 06,2017
Minithumbup
Shaju
Yassine Aajabou
By: 'Syed'
Sep 06,2017
0 people found
this helpful
They both are really helpful, quick response , give the proper information etc. The room is great all the essential stuff is provided....
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Was this helpful? Yes
Sep 04,2017
Minithumbup
Shaju
By: 'Valentia'
Sep 04,2017
0 people found
this helpful
He did an excellent works. After he came the mould in the bathroom is clean and the toilet flush is working well now....
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Was this helpful? Yes
Sep 02,2017
Minithumbup
Shaju
By: 'Viviana gomes'
Sep 02,2017
0 people found
this helpful
Amazing work!!! We were worried with the state of leakage. He worked fast and very well. Manage to do all in one day. He was polite and helpful....
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Was this helpful? Yes

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Last updated at 10:23 AM 21/11/2016 by allAgents

Complaints Procedure

Here at Sterling De Vere we pride ourselves on the level of customer service we provide. However,sometimes things do go wrong and you may need to complain, rest assured we are a member of The Property Ombudsman (TPOS) and as such aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, we have a Complaints Process in place. The aim of this process is to resolve any issues as quickly as possible, although in the majority of cases we hope to resolve them at branch level.

Stage One - Branch Manager (BM)

The first step in dealing with a complaint is the liaison with the Branch Manager. Each of our branches are equipped with a very friendly and professional Manager who are more than capable to deal and address any complaints or issues you may have. With direct contact and swift replies, the Branch Manager is sure to do the best of their ability to resolve any problems.

Stage Two รขย€ย“ Chief Operations Officer (COO)
If you remain dissatisfied, you may then further your complaint, which must be in writing, to the Chief Operations Officer. You must write to them within 28 days of receiving the Branch response. The Branch manager will supply you with the details of the appropriate person. They will acknowledge your complaint within three working days of receipt of your letter and provide you with a full written response within 15 working days.

Stage Three รขย€ย“ Managing Director (MD)
If you remain dissatisfied, you may address your concerns in writing to the Managing Director. Your letter will be acknowledged within three working days of receipt and you will be provided with a final view written response on behalf of the Company within 15 working days of receipt of your letter.

Stage Four - The Property Ombudsman (TPO)
After you have received a response from the Managing Director, you may approach the Ombudsman if you are not satisfied with the response given. Details of how to do this are contained within the final viewpoint letter, The Property Ombudsman Consumer Guide or online at http://www.tpos.co.uk
Last updated at 10:23 AM 21/11/2016 by allAgents

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