• Amelie Petit
    Amelie Petit
  • Alice
    Alice
  • Sophia
    Sophia
  • Thomas Albert
    Thomas Albert
  • Nathan
    Nathan
  • Laura
    Laura
  • Yolanda
    Yolanda
  • Rita
    Rita
  • Arthur
    Arthur
  • Norbert
    Norbert
  • Tolga Mehmet
    Tolga Mehmet
  • Mujib Ali
    Mujib Ali
  • Philip Lu
    Philip Lu
  • claim your profile
    Mantas
  • claim your profile
    Faruk Ahmed
  • Bianca
    Bianca
  • Shahi Miah
    Shahi Miah
  • Blaise Coghlan
    Blaise Coghlan
  • Vera Cosman
    Vera Cosman
  • Brida Elena Loredana
    Brida Elena Loredana
  • Juned Ahmed
    Juned Ahmed
  • Benjamin Watts
    Benjamin Watts
  • Tadas Stankevicius
    Tadas Stankevicius
  • Marcin
    Marcin
  • Judyta Adamska
    Judyta Adamska
We are East London's biggest room let agency with over 1000 rooms and growing! We strive to deliver excellent customer service and affordable rooms.
Jan 23,2017
Minithumbdown
By:
Jan 23,2017
1 people found
this helpful
The first contact was really good, helpful, but once you have paid everything, it is a fight to have any service. Dozens of calls to try to get a simple proof a payment for a month, and I got nothing at the end despite each time they said they will do it during the day. The deposit is supposed to be returned after 28 days, but 2 months later, still nothing, without some other calls, I would probably still wait. I do not recommend this agency, you can get a much better service and properties for ...
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Was this helpful? Yes
Jan 23,2017
Minithumbup
By:
Jan 23,2017
0 people found
this helpful
Great Guy, Helped me find a perfect place in a very short time. Would Highly recommend him to anyone. Was also very friendly and helpful especially when I needed extra furniture in the house....
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Jan 23,2017
Minithumbup
By:
Jan 23,2017
0 people found
this helpful
The two ladies come over this morning to clean the flat as a previous tenant left with mess all over the house.. I complained to the agency Saturday and today I see the ladies cleaning.. thank your sterling de vere....
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Was this helpful? Yes
Jan 19,2017
Minithumbup
By:
Jan 19,2017
0 people found
this helpful
Shaju is very good guy. He is honest with his work he is very friendly he done his job very quickly nd his work look very professional. Im highly recommend him thanks shaju for your work...
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Comment on agent fees
Good
Was this helpful? Yes
Jan 19,2017
Minithumbup
By:
Jan 19,2017
0 people found
this helpful
I ve been looking for a place for more than 6 months and as I am an international Muslim student , I was basically looking for a clean and tidy place , my budget was 600pcm including all bills in zone 1 or 2. I ve seen so many agents and they weren't that professional as they told me that I can t find a good place with such a budget . Then I ve seen the agency sterling de vere on Spareroom and I contacted them online and by phone . I was very happy at first because some agents speak French which...
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Comment on agent fees
Amaziiiiiing
Was this helpful? Yes
Jan 18,2017
Minithumbup
By:
Jan 18,2017
1 people found
this helpful
I went to Sterling De Vere the first week i arrive in London and they quickly find the best place for me. The property is clean, the tenants are friendly, and I feel comfortable ! Great customer service, fast and very efficient, totally recommended !...
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Was this helpful? Yes
Jan 17,2017
Minithumbup
By:
Jan 17,2017
0 people found
this helpful
I found just the property I was looking for. Very friendly and helpful staff. Sophia, the property negotiator who helped me was very understanding and cooperative. Great services. Definitely recommend it....
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Comment on agent fees
Fair value for the fees and the properties.
Was this helpful? Yes
Jan 17,2017
Minithumbup
By:
Jan 17,2017
0 people found
this helpful
Our house was visit today by elena..the kitchen bathroom toilet and comuna area are very clean and smell very good.she is doing a great job and professional Web are very happy whit her services Thanks elena...
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Comment on agent fees
Happy
Was this helpful? Yes
Jan 17,2017
Minithumbup
By:
Jan 17,2017
0 people found
this helpful
Just came back from work after a long 12 hour night shift... only to see Elena doing an amazing job.. the flat smelled beautiful, maybe she used some new cleaning products. It's a good feeling if a house smell nice, and the small things that sterling does makes a hell of a difference. Thank you...
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Was this helpful? Yes
Jan 17,2017
Minithumbup
By:
Jan 17,2017
0 people found
this helpful
Today she was visit our house like every Monday.everything is shine kitchen bathroom toilet small very nice and clean We are very happy with her services she is working professional Thanks elena...
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Comment on agent fees
Very good
Was this helpful? Yes
Jan 17,2017
Minithumbup
By:
Jan 17,2017
0 people found
this helpful
Today she was coming to clean our flat.the kitchen bathroom and toilet are very clean after she finish She is doing a very great job All we are very happy whit her services Thank you very much for your help...
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Comment on agent fees
Very good
Was this helpful? Yes
Jan 16,2017
Minithumbup
By:
Jan 16,2017
0 people found
this helpful
Today was to clean our flat ..the bathroom kitchen and toilet are very clean after she finish Elena is a professional everything she is doing well All we are happy whit her serviceshe Thanks for your good job...
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Comment on agent fees
Very well
Was this helpful? Yes
Jan 13,2017
Minithumbup
By:
Jan 13,2017
0 people found
this helpful
After a terrible, terrible experience with a different agency, I went to Sterling De Vere for a new property. I worked with Alessandra, whom I loved and felt I could trust; she had a good idea of what I wanted. I wound up finding a property I really liked and moved in about three weeks ago. The property is clean, the tenants are friendly, and I feel comfortable. No, I have not seen a cleaner yet. If one does not come in the next week, I will go to the agency in person to discuss, and I a...
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Comment on agent fees
Expensive, but normal fees; they make sure you're very aware of where your money is going.
Was this helpful? Yes
Jan 13,2017
Minithumbup
By:
Jan 13,2017
0 people found
this helpful
We were satisfied with service of Eugen and all company in total. Quickly found shelter, instantly performed our requests! very polite and funny guy! I would highly recommend!...
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Comment on agent fees
Very good! Many Thanks!!!
Was this helpful? Yes
Jan 12,2017
Minithumbup
By:
Jan 12,2017
0 people found
this helpful
I want to say thanks to Elena for her Hart job..the house look amazing the kitchen is very clean and everything is in order bathroom and toilet looks very shine and small very good Thanks รฐลธหœโ€ฆ...
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Comment on agent fees
Very good
Was this helpful? Yes
Jan 12,2017
Minithumbup
By:
Jan 12,2017
0 people found
this helpful
Really good experience. My agent Norbert is a really professional agent. I suggest him to you. The agency is really good...
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Comment on agent fees
My agent Norbert is a really professional agent. I suggest him to you
Was this helpful? Yes
Jan 11,2017
Minithumbup
By:
Jan 11,2017
0 people found
this helpful
This guy was very careful to our demands and he did his job perfectly.The house was as we expected in good contidions and he gave us all the instruction.He was very kind and funny,this is why i liked him so much.Kind regards....
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Comment on agent fees
Very good.
Was this helpful? Yes
Jan 11,2017
Minithumbup
By:
Jan 11,2017
0 people found
this helpful
Today was to clean our flat ...everything is very clean and the house small very nice She is doing a excellent job we are very happy with elena thank you...
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Comment on agent fees
Very happy
Was this helpful? Yes
Jan 11,2017
Minithumbup
By:
Jan 11,2017
0 people found
this helpful
We are very happy with her services...when I come back home after work the house is really clean after elena visit .I can say she is professional because is very hart job Thanks...
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Comment on agent fees
Thanks for your good job
Was this helpful? Yes
Jan 11,2017
Minithumbup
By:
Jan 11,2017
0 people found
this helpful
Elena she is a professional cleaner.the house look amazing after her visit All we are very happy with her job Many thanks...
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Comment on agent fees
Very happy
Was this helpful? Yes
Jan 10,2017
Minithumbup
By:
Jan 10,2017
0 people found
this helpful
She responded to all my questions well and quickly. I was confident that she was telling me everything I needed to know. She was polite on the phone and I'm person....
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Comment on agent fees
£197 is quite high for agents fee
Was this helpful? Yes
Jan 09,2017
Minithumbup
By:
Jan 09,2017
0 people found
this helpful
I have only good thinks to say about her. She îs very profesionale cleanear the. House look very clean and smell nice Many. Thanks for her good job...
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Comment on agent fees
I have only good thinks to say about her. She ยฎs very profesionale cleanear the. House look very clean and smell nice Many. Thanks for her good job
Was this helpful? Yes
Jan 09,2017
Minithumbup
By:
Jan 09,2017
0 people found
this helpful
Best maintenance guy so far within SDV. Very polite, has sorted all troubles that were previously reported and also things that were not on his list, really quickly. Professional: you can see that he knows his stuff. I would highly recommend. Thank you!...
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Was this helpful? Yes
Jan 09,2017
Minithumbup
By:
Jan 09,2017
0 people found
this helpful
Great customer service ! Professional yet very friendly. Sophia is an honest advisor who cares for her clients' well-being. Totally recommend!!!...
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Was this helpful? Yes
Jan 06,2017
Minithumbup
By:
Jan 06,2017
0 people found
this helpful
Disappointed at first and then In minutes I was more than satisfied.. The team worked very fast and efficient to resolve our small issue that we faced today. Me and my partner are happy with the services received so far.. keep up the good work.. Patty...
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Comment on agent fees
£297 we paid together
Was this helpful? Yes
Jan 06,2017
Minithumbup
By:
Jan 06,2017
0 people found
this helpful
I cannot thank these two enough for what they have done for me....... I just moved in to my property and the room was not prepared at all.. I was very disappointed at first... I call the agency and Mujib ali answered and promised me that he will send a cleaner out straight away... Infact it was like Elena flew to my address as she turned up only 5 mins after I dropped the phone.. it was a bit shocking so I asked Elena did you fly over to me, you came very quick... she said Mujib came thr...
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Jan 06,2017
Minithumbup
By:
Jan 06,2017
0 people found
this helpful
Great customer service! Living currently in one of the properties in Highbury! Mantas helped me with the moving in process. Has helped me with the luggage from office to the house! If I have any questions usually you have Ervina to help me and reponds promptly!...
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Was this helpful? Yes
Jan 06,2017
Minithumbup
By:
Jan 06,2017
1 people found
this helpful
Shaju was punctual and attentive. He listened to my explanation of the problems and set out to do his work immediately. He was very clear about what he was and was not allowed to do and he explained that he was going to contact the techs we needed, forewarning for a slight waiting period. I think he was fast and efficient in his duty and thorough in them....
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Jan 05,2017
Minithumbup
By:
Jan 05,2017
0 people found
this helpful
This has been my first time living in London, and Rita has been extremely helpful. She made real efforts to make it a home, and quickly replaced the bed and the table as per my request. Thank you for being kind Rita :)...
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Jan 04,2017
Minithumbup
By:
Jan 04,2017
0 people found
this helpful
Elena is professional cleaner she does very good job whit her cleaning the look very clean after she finish thanks and regards...
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Comment on agent fees
Elena is professional cleaner she does very good job whit her cleaning the look very clean after she finishes work. Thanks and regards
Was this helpful? Yes

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Last updated at 10:23 AM 21/11/2016 by allAgents

Complaints Procedure

Here at Sterling De Vere we pride ourselves on the level of customer service we provide. However,sometimes things do go wrong and you may need to complain, rest assured we are a member of The Property Ombudsman (TPOS) and as such aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, we have a Complaints Process in place. The aim of this process is to resolve any issues as quickly as possible, although in the majority of cases we hope to resolve them at branch level.

Stage One - Branch Manager (BM)

The first step in dealing with a complaint is the liaison with the Branch Manager. Each of our branches are equipped with a very friendly and professional Manager who are more than capable to deal and address any complaints or issues you may have. With direct contact and swift replies, the Branch Manager is sure to do the best of their ability to resolve any problems.

Stage Two รขย€ย“ Chief Operations Officer (COO)
If you remain dissatisfied, you may then further your complaint, which must be in writing, to the Chief Operations Officer. You must write to them within 28 days of receiving the Branch response. The Branch manager will supply you with the details of the appropriate person. They will acknowledge your complaint within three working days of receipt of your letter and provide you with a full written response within 15 working days.

Stage Three รขย€ย“ Managing Director (MD)
If you remain dissatisfied, you may address your concerns in writing to the Managing Director. Your letter will be acknowledged within three working days of receipt and you will be provided with a final view written response on behalf of the Company within 15 working days of receipt of your letter.

Stage Four - The Property Ombudsman (TPO)
After you have received a response from the Managing Director, you may approach the Ombudsman if you are not satisfied with the response given. Details of how to do this are contained within the final viewpoint letter, The Property Ombudsman Consumer Guide or online at http://www.tpos.co.uk
Last updated at 10:23 AM 21/11/2016 by allAgents

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149 Cannon Street Road, London E1 2LX
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