• Amelie Petit
    Amelie Petit
  • Alice
    Alice
  • Sophia
    Sophia
  • Thomas Albert
    Thomas Albert
  • Nathan
    Nathan
  • Laura
    Laura
  • Yolanda
    Yolanda
  • Rita
    Rita
  • Arthur
    Arthur
  • Norbert
    Norbert
  • Tolga Mehmet
    Tolga Mehmet
  • Mujib Ali
    Mujib Ali
  • Philip Lu
    Philip Lu
  • claim your profile
    Mantas
  • claim your profile
    Faruk Ahmed
  • Bianca
    Bianca
  • Shahi Miah
    Shahi Miah
  • Blaise Coghlan
    Blaise Coghlan
  • Vera Cosman
    Vera Cosman
  • Brida Elena Loredana
    Brida Elena Loredana
  • Juned Ahmed
    Juned Ahmed
  • Benjamin Watts
    Benjamin Watts
  • Tadas Stankevicius
    Tadas Stankevicius
  • Marcin
    Marcin
  • Judyta Adamska
    Judyta Adamska
We are East London's biggest room let agency with over 1000 rooms and growing! We strive to deliver excellent customer service and affordable rooms.
Mar 26,2017
Minithumbdown
By:
Mar 26,2017
0 people found
this helpful
Even though everything started out pretty well I have to write this negative review now. Here's the story: The agents were really helpful and nice when I was looking for a room for my 7 month stay. Luckily we found a satisfying room soon enough. According to them I got a little deduction on the rent due to the scaffolding surrounding the building, which was supposed to be gone after 3 weeks. The scaffolding was removed after around 2 to 3 months, but in my opinion that wasn't too bad (I was wo...
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Mar 24,2017
Minithumbup
By:
Mar 24,2017
0 people found
this helpful
My review regarding Sterling de Vere would be a very good one; during our stay we received all the needed help, a good communication with the agency, all in all professional standard. We had no issues with moving out,so I can recommend them any time. Many thanks to Yolanda, our account manager, she was very helpful to us. All the best. wishes....
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Mar 22,2017
Minithumbdown
By:
Mar 22,2017
0 people found
this helpful
They do not give back deposits!!! This should be a warning to everyone who is considering dealing with them. They also do not pay electricity/gas/utility bills as contractually obliged and there are letters from bailiffs for the properties. The living conditions of the properties are poor and the issues are not logged and they refuse to address any issues....
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Was this helpful? Yes
Mar 20,2017
Minithumbup
By:
Mar 20,2017
0 people found
this helpful
Shaju, has done a fantastic work in bathroom with re-sealing the edges and cleaning up properly afterwards, many thanks for your help....
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Was this helpful? Yes
Mar 20,2017
Minithumbdown
By:
Mar 20,2017
2 people found
this helpful
London Archway When I moved in the property I was assured that it would have been newly refurbished from the moment that some works still needed to be done. The kitchen is falling to pieces, there are uncovered cables all over the house and the agency member can't even be bother to return my phone calls (when I called the emergency number no one picked up the phone). The only time that I managed to speak with the agency manager I found him extremely impolite and rude. I've been told that I c...
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Was this helpful? Yes
Mar 20,2017
Minithumbup
By:
Mar 20,2017
0 people found
this helpful
He was very kind and helpfull. Nice person he made a good job. I recommanded this agent. Thanks for your job....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 20,2017
Minithumbdown
By:
Mar 20,2017
0 people found
this helpful
This is the worst property agency I have ever used. We had numerous issues with the property, myself and another flat mate had to continuously chase. Rita was good at responding, she always replied however no action was taken. I don't think this is a reflection on her but the team. For my last month and a half it was filled with sleepless nights due to a boiler making loud sounds on and off - which we sent recording of the sounds. However they never got anyone over to actually check ...
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Was this helpful? Yes
Mar 20,2017
Minithumbdown
By:
Mar 20,2017
0 people found
this helpful
I left the property on 7 of january, i was writing and calling few times to know What happen with my deposit. They tell me all the time that i need to write a new email, were 10 at the moment, and my next step will be to put this situation on the hands of a lawyer. Mr Nunez....
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Was this helpful? Yes
Mar 20,2017
Minithumbdown
By:
Mar 20,2017
1 people found
this helpful
I'll never ever recomment this state agent to any people who be thinking to rent a flat in London. When we left our property we never recieved back our deposit. I've tried many times to manage this issue by email and by phone but I've always recieved evasives from them. So people be carefull about this kind of state agent out there....
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Comment on agent fees
nothing good to say about.
Was this helpful? Yes
Mar 20,2017
Minithumbdown
By:
Mar 20,2017
1 people found
this helpful
Same happened to us! They didn't return deposit payment unless I contacted a lawyer. Avoid this agency at all costs....
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Mar 18,2017
Minithumbdown
By:
Mar 18,2017
1 people found
this helpful
The office and website impress and inspire trust. After signing the contract, I wasn't a client anymore, I was more like a hostage. Having strange unannounced people into your property for THREE times - receiving the same lame excuse, they should be more creative! The advertised weekly cleaning, is a fat big lie. Calling and emailing them all the time, the best we would get was a monthly 15 min visit of a "cleaner" ( you can imagine a cleaner can do wonders in a 5bed house). I dec...
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Comment on agent fees
All bad.
Was this helpful? Yes
Mar 17,2017
Minithumbup
By:
Mar 17,2017
0 people found
this helpful
He came to fix pour fence and wall. He was very nice, quick and efficient. We're very happy with his work....
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Mar 14,2017
Minithumbup
By:
Mar 14,2017
0 people found
this helpful
Sophia has been of great help in time of distress, for a problem that has been going on for 2 months even though other agents were informed. She was effective and kept her words, where others have failed blatantly!! The issues with the flat were fixed promptly ( within 2 days) and seamlessly. I would definitely recommend her as an account manager, especially if you are frustrated with people passing the buck to the landlord or others....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 13,2017
Minithumbup
By:
Mar 13,2017
0 people found
this helpful
Rita is helpful and has sorted problems where necessary. The property is good and as requested although the internet drops out often. Other than that perfectly happy....
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Comment on agent fees
Fees are reasonable
Was this helpful? Yes
Mar 10,2017
Minithumbup
By:
Mar 10,2017
0 people found
this helpful
The agency has been doing a great job and all the problems are mostly fixed as quick as possible. Good customer service. Have been with them for almost 1.3 years now....
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Mar 10,2017
Minithumbup
By:
Mar 10,2017
0 people found
this helpful
I'm very happy about the job that shaju did today in the house. Hopefully to have him next time we'll need to get done some fixtures So well done and Thank again for your professionalism!!Γ°ΕΈΛœΖ’...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 08,2017
Minithumbup
By:
Mar 08,2017
0 people found
this helpful
Very helpful and always responds to my emails on time. I'm really happy with her service which has been very professional. I just wish the internet worked well but that's beyond her control and more of an issue with sky....
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Mar 08,2017
Minithumbup
By:
Mar 08,2017
0 people found
this helpful
Very helpful as an Exclusive Account Manager, she responds very quickly to any problems or questions by email and is very friendly on the phone....
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Comment on agent fees
The Agency's fees seem to be contemporary with others at this time.
Was this helpful? Yes
Mar 07,2017
Minithumbup
By:
Mar 07,2017
0 people found
this helpful
Arthur has been most helpful whenever we emailed him about some issues int he property. Communication with him is easy and Arthur is a reliable agent....
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Mar 06,2017
Minithumbup
By:
Mar 06,2017
0 people found
this helpful
I rent a room in a shared apartment. Most of the room mates are ok but sometimes we get a new tenant that breaks completely the rules and make life annoying, contaminating the environment with noises and stress. Fortunately Susan Was there to help. Thanks Susan for helping and caring....
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Mar 06,2017
Minithumbup
By:
Mar 06,2017
0 people found
this helpful
Sweet, Soft spoken and helpful. Always replied to any questions, concerns or queries I had in due time. I had a pleasant experience :)...
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Mar 03,2017
Minithumbup
By:
Mar 03,2017
0 people found
this helpful
Always really kind.. and he always reply at my email very quickly.. and always he try to found a solution and help me in a better way possible..very helpful.....
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Comment on agent fees
Goof
Was this helpful? Yes
Mar 02,2017
Minithumbup
By:
Mar 02,2017
0 people found
this helpful
Yolanda is the first good example I have when it comes to property management. First I was a bit afraid that she will be the same as the previous landlords/ managers i have dealt with but this is not the case. Although she is not in the UK, the communication is fast and efficient. All the requests i had so far, have been sorted or are in progress. So far she is 5/5 and I really hope this will stay the same way in the future. I recommend her to anyone. Thank you for your help and cooperation!...
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Was this helpful? Yes
Mar 02,2017
Minithumbdown
By:
Mar 02,2017
1 people found
this helpful
Though the property was in poor state but Kobir and Shelley have been helpful redressing any issues with best of their capabilities....
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Mar 02,2017
Minithumbup
By:
Mar 02,2017
0 people found
this helpful
Elena is always happy to see us, she is thoughtful and asks if we are happy with the cleaning, and if she can do anything better. She works hard and is thorough with cleaning, and leaves the house sparkling!...
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Was this helpful? Yes
Mar 01,2017
Minithumbdown
By:
Mar 01,2017
0 people found
this helpful
Very responsive to inquiries and acts quickly and efficiently regarding any specific demands. I highly recommend Shelley for providing excellent customer service....
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Mar 01,2017
Minithumbdown
By:
Mar 01,2017
1 people found
this helpful
I would like to inform you who read about my personal experience with this agency. The majority of the good feedback they received at the beginning just after you sign the contract and the people are fascinated by the sales team and the company building but they not lived inside the flat yet. I lived in one of their flat for more than 1 year and I can say that their services are very poor. In the flat the hot water was working one day yes and one day no, the Internet connection was very bad, the...
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Feb 28,2017
Minithumbup
By:
Feb 28,2017
0 people found
this helpful
I would like to say that Elena that is cleaning our flat she is doing a great job. The house is very clean....
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Comment on agent fees
Very good
Was this helpful? Yes
Feb 28,2017
Minithumbup
By:
Feb 28,2017
0 people found
this helpful
The maintenance team of Sterling is quite good in general though delayed resolving. They're truly responsible for customer requests especially the manager Shelley Thibodux who feels kind and patient to speak with, and many thanks for her negotiating with the third company to change my broken window finally...
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Was this helpful? Yes
Feb 24,2017
Minithumbup
By:
Feb 24,2017
0 people found
this helpful
Rita was always helpful and assisted me with all my issues. I will also drop by the office to meet her. If she was not able to assist me she pointed me or redirected to the right persons able to solve my problems, so thank you. Keep up the good work....
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Last updated at 10:23 AM 21/11/2016 by allAgents

Complaints Procedure

Here at Sterling De Vere we pride ourselves on the level of customer service we provide. However,sometimes things do go wrong and you may need to complain, rest assured we are a member of The Property Ombudsman (TPOS) and as such aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, we have a Complaints Process in place. The aim of this process is to resolve any issues as quickly as possible, although in the majority of cases we hope to resolve them at branch level.

Stage One - Branch Manager (BM)

The first step in dealing with a complaint is the liaison with the Branch Manager. Each of our branches are equipped with a very friendly and professional Manager who are more than capable to deal and address any complaints or issues you may have. With direct contact and swift replies, the Branch Manager is sure to do the best of their ability to resolve any problems.

Stage Two Ҁ“ Chief Operations Officer (COO)
If you remain dissatisfied, you may then further your complaint, which must be in writing, to the Chief Operations Officer. You must write to them within 28 days of receiving the Branch response. The Branch manager will supply you with the details of the appropriate person. They will acknowledge your complaint within three working days of receipt of your letter and provide you with a full written response within 15 working days.

Stage Three Ҁ“ Managing Director (MD)
If you remain dissatisfied, you may address your concerns in writing to the Managing Director. Your letter will be acknowledged within three working days of receipt and you will be provided with a final view written response on behalf of the Company within 15 working days of receipt of your letter.

Stage Four - The Property Ombudsman (TPO)
After you have received a response from the Managing Director, you may approach the Ombudsman if you are not satisfied with the response given. Details of how to do this are contained within the final viewpoint letter, The Property Ombudsman Consumer Guide or online at http://www.tpos.co.uk
Last updated at 10:23 AM 21/11/2016 by allAgents

Firm rankings



Aldgate
149 Cannon Street Road, London E1 2LX
(10)
Bethnal Green
256 Bethnal Green Road, London E2 0AA
(11)
Head Office
Unit 1, 120 - 132 Chrisp Street, London E14 6NL
(1090)

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