• Amelie Petit
    Amelie Petit
  • Alice
    Alice
  • Sophia
    Sophia
  • Thomas Albert
    Thomas Albert
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    Nathan
  • Laura
    Laura
  • Yolanda
    Yolanda
  • Rita
    Rita
  • Arthur
    Arthur
  • Norbert
    Norbert
  • Tolga Mehmet
    Tolga Mehmet
  • Mujib Ali
    Mujib Ali
  • Philip Lu
    Philip Lu
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    Mantas
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    Faruk Ahmed
  • Bianca
    Bianca
  • Shahi Miah
    Shahi Miah
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    Vera Cosman
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    Benjamin Watts
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  • Judyta Adamska
    Judyta Adamska
We are East London's biggest room let agency with over 1000 rooms and growing! We strive to deliver excellent customer service and affordable rooms.
Sep 26,2016
Minithumbup
By:
Sep 26,2016
0 people found
this helpful
Amelia phoned me regarding the faulty Fridge-freezer. I have gone to check the fridge-freezer and she sent Engineer to assess. She mentioned that Engineer thinks to replace it with a new one and I agreed to that. She was polite and dealt with the matter nicely....
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Apr 25,2016
Minithumbup
By:
Apr 25,2016
0 people found
this helpful
I tried several agents in the area but after contacting Sterling de Vere my flat was immediately let. They done a sterling job . Mr. Kobir Ali is alway easy to get hold of for any queries . I also can go and inspect the flat at a short notice . The keep the property in very good state . I am very happy with the service ....
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Apr 18,2016
Minithumbup
By:
Apr 18,2016
0 people found
this helpful
Very good follow up even during the rental thank they are in top form. Yassine answer all my questions without worries...
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Comment on agent fees
Nothing to tell, I can to recommend that I found my room in less than an hour after boat alone for 1 week. Your eyes shut, I have to ask for a table, I had a window hanging poorly paid the next day to sayยขรขโ€šยฌร‚ยฆ it is perfect
Was this helpful? Yes
Dec 14,2015
Minithumbup
By:
Dec 14,2015
0 people found
this helpful
Recieved a letter from the agency regarding smoke alarms and carbon monoxide detectors. Called head office, spoke to Tolga and he advised me of the new regulations that came into effect. He said one of his colleagues Faisal will carry out the required job. Didn't expect this quick service and got a call back from Tolga saying the necessary works were completed. Very trusted agency and alway comply with rules and regulations....
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Dec 09,2015
Minithumbup
By:
Dec 09,2015
0 people found
this helpful
Same day let my property is a real treat and I love this company's guaranteed rent scheme. Tolga has kept me up to date with all my enquiries and I'm a very happy home owner!...
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Dec 01,2015
Minithumbup
By:
Dec 01,2015
1 people found
this helpful
Really happy with the whole outcome and process of handing this agency my property. Bought off plan some time ago and was difficult in finding a reliable firm who would give me a decent rate of rent and had trustworthy potential. I then met a young guy at the building a few weeks back and he took me to the office where I spoke to Tolga who immediately arranged a valuation and kept me in the loop with everything via calls and email. I have now handed over my property to the agency and have alr...
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Was this helpful? Yes
Nov 04,2015
Minithumbup
By:
Nov 04,2015
0 people found
this helpful
Emailed the general email account for the company yesterday early morning and received a satisfactory response within minutes. I've just completed my new built apartment in bow and have had other agents market it but none have been as pro-active as the services of Tolga and his firm. Looking forward to receiving my rent come in soon...
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Oct 27,2015
Minithumbup
By:
Oct 27,2015
0 people found
this helpful
Would like to thank the team for helping me move my furniture on the weekend, really appreciate the service, working out of their hours....
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Oct 19,2015
Minithumbup
By:
Oct 19,2015
0 people found
this helpful
From the word go i knew Hussain was someone i'd be comfortable dealing with after having met at least 3 agents. His courtesy and professionalism is unquestionable as is his time keeping. Although i didn't get the bet price i was looking for, i did (with the help of Hussain haggling with his own colleagues) get a three year rent guarantee deal, which in hind sight is very useful for me being a family man. overall top marks for Mr Hussain...
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Comment on agent fees
overall i'm happy with the deal i got hopefully next year they will increase the amount as promised
Was this helpful? Yes
Oct 07,2015
Minithumbup
By:
Oct 07,2015
0 people found
this helpful
Being a businessman with a large portfolio of properties is hard especially in finding a good trustworthy agent but I am proud to say I did business and handed over my new built to sterling de vere. Bodrul did the valuation and Tolga did all the communication. Really chuffed so far and I know my asset is in good hands....
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Oct 01,2015
Minithumbup
By:
Oct 01,2015
0 people found
this helpful
My name is Neil and I am one of Sterling De Vere's landlords and I have just signed the contract for a property I have given the agency to manage. Overall I am delighted with the firm and its procedures. My son initially spoke to Kobir who was very welcoming and honest and we conducted a valuation on the same day we enquiried which was amazing! As I work in the Middle East it was hard knowing which agent to choose but my sons feedback was positive so on a recent trip to London I popped into br...
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Sep 18,2015
Minithumbup
By:
Sep 18,2015
0 people found
this helpful
Tolga has been of great help these last weeks in helping keep my property well maintained and giving me concise updates. His attention to detail is great and although I'm an overseas investor, his friendliness, experience and punctuality made me choose Sterling De Vere to let my property with over competitors If you're a prospective client, I'd recommend you request to deal with this Young man as his service is very impressive. Thanks Mr. Mehmet!...
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Aug 07,2015
Minithumbup
By:
Aug 07,2015
1 people found
this helpful
Would like to say a massive thnk you to the guys who came and delivered my wardrobes and beds for my new house. Even though they spent a lot of time looking at the property i was pleased to know that i have given the property to someone i knew....
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Aug 07,2015
Minithumbup
By:
Aug 07,2015
1 people found
this helpful
Had a few issues in my property regarding maintnnce and deliveries. Kobir heads the maintenance and Faisal heads the deliveries. Really happy to see them both communicating together and getting the works completed and leaving me smiling. Prices were very reasonable snd i did not hesitate with them carrying out the necessary and im proud of the end result....
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Aug 04,2015
Minithumbup
By:
Aug 04,2015
0 people found
this helpful
Happy that i signed a contract with Sterling De Vere, everything was straight forward without having any difficulties. All maintenance issued carried out after the contract was signed and delivered as promised....
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Aug 03,2015
Minithumbup
By:
Aug 03,2015
2 people found
this helpful
Sterling De Vere provides an excellent service in all respects. The staff are always helpful and, even better, proactive in their support to landlords such as myself. Nothing is too much trouble: advice and relevant information is never in short supply. Thank you to all the staff who have helped me in every situation for the past few years....
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Aug 02,2015
Minithumbup
By:
Aug 02,2015
0 people found
this helpful
Im happy that i rented my property out with Sterling De Vere. To date they have been very efficient with their service and really and truly i dont have to bother with the property. They take all the headache onto themselves and leaves me stress free. I receive my income on time as expected and anytime i go to the office im always greeted by friendly and approacable staff....
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Aug 02,2015
Minithumbup
By:
Aug 02,2015
0 people found
this helpful
Had two guys come in few days ago to carry out a valuation and was really impressed with their appearence and their overall service. Guys were very polite and respectful one would know from their up bringings. The guys didnt waste any time looked at the property told us what they can offer and what works will need be doing and i was more than happy for accept their offer. Signing the contract was very easy for me as i trusted them from what i've heard and seen....
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Aug 02,2015
Minithumbup
By:
Aug 02,2015
6 people found
this helpful
Phil was charming and friendly; in contrast to some other estate agents we'd used before, he was also completely straight up about the situation with the prospective property and how likely it would be that our offer was accepted. We didn't get the hard rental vibe from him. The referencing procedure went smoothly once the offer was accepted, and Phil and his team kept in contact with us right up until the day the property was let out. I would definitely recommend them to a friend....
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Jul 29,2015
Minithumbup
By:
Jul 29,2015
1 people found
this helpful
Today i was really happy with the service that i recieved from Sterling De Vere. The staff within the head office branch are really friendly. As you enter the office the staff immediately attend to you to offer their greetings as well as offering drinks. I was seen by Vera regarding my property as i was referred by a friend and she was really polite. She tried to make me feel comfortable with her services the company offers and i was impressed with the negotiation. Vera's work colleague Faisal ...
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Jul 13,2015
Minithumbup
By:
Jul 13,2015
0 people found
this helpful
As a busy landlord, it is always hard to find time to manage my property. If been a long serving client of sterling de vere and today I needed thier help with my new property in west London. Mujib managed to arrange his service team to carry out a supply and removals job this weekend. I really appreciate the hard work these guy went through, especially as they are not open on Sunday's. Sterling de vere has never let me down, with my current propert in East london, they have kept it in hi...
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Jul 03,2015
Minithumbup
By:
Jul 03,2015
0 people found
this helpful
The overall service is excellent. Very friendly and available within 24 hours for any responses. The flexibility to arrange a view and for the payment. Mohamed was very helpful and help me to find a room very quickly. Thanks to Mohamed I'll 100% recommend Sterling de Vere....
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Jun 28,2015
Minithumbup
By:
Jun 28,2015
1 people found
this helpful
After many years with sterling de vere, I have never had problems with their services, rent paid on time and a reliable management that went swiftly. A garuntee rent scheme that actually means garuntee, never paid me late and a personal service from Ali who inspected the property on a monthly basis for me. For the landlords looking to let their property, choose Sterling De Vere if you want an outstanding service and a company that does what they say. Highly recommended Thank you for your ...
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Comment on agent fees
0 % commission and fees
Was this helpful? Yes
May 10,2015
Minithumbup
By:
May 10,2015
Featured Review
1 people found
this helpful
As a landlady i am really happy with the service Sterling De Vere provide when it come to managing a property. If i have any queries regarding furniture then i can contact Mujib who is really helpful and he will make sure action is being taken. He liases with Faisal who is the van driver and get the job done. Staff within Sterling De Vere have good communication skills whick is key to make everything work properly. Thank you Sterling De Vere for managing my property and i will do my best to ref...
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Apr 23,2015
Minithumbup
By:
Apr 23,2015
6 people found
this helpful
I have had brilliant service with sterling de vere throught the period they had my property. Espical thank you to kobir and bodrul for there special serivce to me which Put me in peace of mind. I am selling the property now but buying another and no doubt i will let it through kobir and bodrul...
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Comment on agent fees
No fees charged
Was this helpful? Yes
Apr 15,2015
Minithumbup
By:
Apr 15,2015
7 people found
this helpful
I am really happy with the way that Devere managed the whole process of preparing and letting out my property. It really took the stress off me and I got a market rate which is also guaranteed. I used to let the flat myself, and I used to have empty periods when tenants moved. Not any more! The weekly cleaning keeps the property tidy and when I inspected it was in good shape. If your looking for a reliable agents in East London, Devere is here....
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Comment on agent fees
no fees
Was this helpful? Yes
Apr 10,2015
Minithumbup
By:
Apr 10,2015
10 people found
this helpful
It was my first time abroad and Veronica was very clear. I was surprised by the quality of housing. Finally it was very quick: only 2 hours! And thank you Mujib for the nice coffee..!!...
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Apr 06,2015
Minithumbup
By:
Apr 06,2015
7 people found
this helpful
Just bumped into Mr Ali at one of his property in lime quay, very lovely young man he is, we have already let 2 out of 3 properties with another agency but his welcoming and his companies structure has lead me to give my 3rd property to his agency. If I didn't bump into mr Ali I would of never of known about sterling de vere. I wish I could of met you a lot earlier. Thanks...
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Apr 06,2015
Minithumbup
By:
Apr 06,2015
7 people found
this helpful
With an extensive experience of this part of East london Shahi was able to give me a competitive quote for letting my property. Sterling de vere took care of all the preparation of the property arranging works and viewings rapidly and efficiently. The rent payment is always paid on time. Taking the worry out of letting and the rent is guaranteed....
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Apr 02,2015
Minithumbup
By:
Apr 02,2015
20 people found
this helpful
I called sterling de vere for a valuation for my apartment to let, Ali and Phil came round yesterday afternoon to carry out the inspection and give me a quote. They was fully prepared and organised that lead to a successful result by quoting me a good guarantee rent. Yhey also said they can get the bal rolling and take on my property within the next day or two. Really empresses with the level of customer services....
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Last updated at 10:23 AM 21/11/2016 by allAgents

Complaints Procedure

Here at Sterling De Vere we pride ourselves on the level of customer service we provide. However,sometimes things do go wrong and you may need to complain, rest assured we are a member of The Property Ombudsman (TPOS) and as such aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, we have a Complaints Process in place. The aim of this process is to resolve any issues as quickly as possible, although in the majority of cases we hope to resolve them at branch level.

Stage One - Branch Manager (BM)

The first step in dealing with a complaint is the liaison with the Branch Manager. Each of our branches are equipped with a very friendly and professional Manager who are more than capable to deal and address any complaints or issues you may have. With direct contact and swift replies, the Branch Manager is sure to do the best of their ability to resolve any problems.

Stage Two รขย€ย“ Chief Operations Officer (COO)
If you remain dissatisfied, you may then further your complaint, which must be in writing, to the Chief Operations Officer. You must write to them within 28 days of receiving the Branch response. The Branch manager will supply you with the details of the appropriate person. They will acknowledge your complaint within three working days of receipt of your letter and provide you with a full written response within 15 working days.

Stage Three รขย€ย“ Managing Director (MD)
If you remain dissatisfied, you may address your concerns in writing to the Managing Director. Your letter will be acknowledged within three working days of receipt and you will be provided with a final view written response on behalf of the Company within 15 working days of receipt of your letter.

Stage Four - The Property Ombudsman (TPO)
After you have received a response from the Managing Director, you may approach the Ombudsman if you are not satisfied with the response given. Details of how to do this are contained within the final viewpoint letter, The Property Ombudsman Consumer Guide or online at http://www.tpos.co.uk
Last updated at 10:23 AM 21/11/2016 by allAgents

Firm rankings



Aldgate
149 Cannon Street Road, London E1 2LX
(9)
Bethnal Green
256 Bethnal Green Road, London E2 0AA
(11)
Head Office
Unit 1, 120 - 132 Chrisp Street, London E14 6NL
(1059)

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