• Amelie Petit
    Amelie Petit
  • Alice
    Alice
  • Sophia
    Sophia
  • Thomas Albert
    Thomas Albert
  • Nathan
    Nathan
  • Laura
    Laura
  • Yolanda
    Yolanda
  • Rita
    Rita
  • Arthur
    Arthur
  • Norbert
    Norbert
  • Tolga Mehmet
    Tolga Mehmet
  • Mujib Ali
    Mujib Ali
  • Philip Lu
    Philip Lu
  • claim your profile
    Mantas
  • claim your profile
    Faruk Ahmed
  • Bianca
    Bianca
  • Shahi Miah
    Shahi Miah
  • Blaise Coghlan
    Blaise Coghlan
  • Vera Cosman
    Vera Cosman
  • Brida Elena Loredana
    Brida Elena Loredana
  • Juned Ahmed
    Juned Ahmed
  • Benjamin Watts
    Benjamin Watts
  • Tadas Stankevicius
    Tadas Stankevicius
  • Marcin
    Marcin
  • Judyta Adamska
    Judyta Adamska
We are East London's biggest room let agency with over 1000 rooms and growing! We strive to deliver excellent customer service and affordable rooms.
Jun 26,2017
Minithumbup
Shelly Thibodux
By:
Jun 26,2017
0 people found
this helpful
Merci pour votre aide. Agence professionelle et qui prend le temps de repondre aux besoins et attentes des clients. Merci Shelley Translation: Thank you for your help. Professional agency and who takes the time to meet the needs and expectations of customers. Thanks Shelley...
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Was this helpful? Yes
Jun 20,2017
Minithumbup
Abdullah
Shelly Thibodux
By:
Jun 20,2017
0 people found
this helpful
shelley was really helpful finding a perfect place for me and is very friendly and polite. She always give response for your queries....
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Comment on agent fees
Good
Was this helpful? Yes
Jun 19,2017
Minithumbup
Shelly Thibodux
By:
Jun 19,2017
0 people found
this helpful
Shelley is very prompt in her responses to emails and situations that may arise. I find her to be polite and professional and willing to help in any way that she can....
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Was this helpful? Yes
Jun 15,2017
Minithumbdown
Norbert
By:
Jun 15,2017
0 people found
this helpful
I advice this agent because He was always ready to satisfy my need in the house. When I ask for a desk, the day aftare it was in my room....
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Jun 14,2017
Minithumbup
Shaju
By:
Jun 14,2017
0 people found
this helpful
Shaju was very nice I had holes on the walls that was allowing rats and mouses to come from the outside So shaju took a look around the kitchen and made sure he found all the holes and the. Proceeded into blocking them all I was having lunch at that moment when he came so I ended up chatting with him while he was working and he fix everything and tidied after himself before leaving Very smooth job Γ°ΕΈβ€˜ΒΓ°ΕΈΒΒ½Γ°ΕΈβ€˜ΒΓ°ΕΈΒΒ½Γ°ΕΈβ€˜ΒΓ°ΕΈΒΒ½Γ°ΕΈβ€™ΒͺΓ°ΕΈΒΒ½Γ°ΕΈβ€˜Ε’Γ°ΕΈΒΒ½...
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Comment on agent fees
Very smooth
Was this helpful? Yes
Jun 14,2017
Minithumbup
Rita Mercier
By:
Jun 14,2017
0 people found
this helpful
Overall, I've had a very positive and satisfying experience with Sterling De vere. My personal agent Ruslan and my account manager Rita Mercier helped ensure this. Although in the beginning the cleaner didn't come to the flat, Rita ensured rectification of this. Even with regards to the rent payment, I made sure to communicate if a particular period's rent would be 2-4 days late due to the international transfers (me being an international student), and both Ruslan and Rita were very co-operativ...
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Comment on agent fees
The fee being a lifetime membership fee is worth it. Other agencies charge similarly but with the charge accruing each time you take a flat with them.
Was this helpful? Yes
Jun 12,2017
Minithumbup
Nathan
By:
Jun 12,2017
0 people found
this helpful
We met different agents and is the most resolutive one, he help us to found a solutions, fast, gentle and nice....
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Jun 12,2017
Minithumbdown
By:
Jun 12,2017
0 people found
this helpful
We have rented a room in Whitechapel from Sterling de Vere. It was a terrible mistake, they are the worst agents I ever met. Of course, they are very helpful and promise you everything they can BEFORE you rent a place. After that? They only promise to look into the matter endlessly. They sorted some things out eventually, but not after tons of calls, e-mails and threat of legal action. They let mould accumulate and only react to mice and other pests when threatened with legal action (thank god o...
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Comment on agent fees
Agent fees are pretty standard, I guess.
Was this helpful? Yes
Jun 08,2017
Minithumbup
Shaju
By:
Jun 08,2017
0 people found
this helpful
very fast and usefull , thank you for your service, i reccomend him to you , for his professionality and cause he is a friendly person ....
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Comment on agent fees
good
Was this helpful? Yes
Jun 07,2017
Minithumbdown
By:
Jun 07,2017
0 people found
this helpful
DO NOT RENT any room with sterling de vere. We have a massive leak in our kitchen ceiling,the whole kitchen is flooded,and we have no electricity to avoid any shortcircuit. We called the agency at 4pm,telling us that they would call us back with the time which the contractor would come. It is past midnight and nobody called back/came to fix it. Unless you want to WASTE YOUR MONEY, DO NOT RENT ANY ROOM with sterling de vere. They do not care at all about their tenants....
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Comment on agent fees
Expensive
Was this helpful? Yes
May 23,2017
Minithumbup
Shaju
By:
May 23,2017
0 people found
this helpful
I recommend this agent to all tenet.him job is very hard but him doing very good.i am happy..best work....
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Comment on agent fees
Very good.best work
Was this helpful? Yes
May 19,2017
Minithumbup
Shaju
By:
May 19,2017
0 people found
this helpful
Super nice guy.. we've got a problem with Moises in the house and he did the work very quickly and efficiently.. thanks man!...
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Was this helpful? Yes
May 17,2017
Minithumbup
Shaju
By:
May 17,2017
0 people found
this helpful
The agent came in a very short notice. He was polite when he came in. The issue reported was fixed in no time, efficient and very effective work. Even though the agent had to move tenants' possesions in order to fix the problem in the bathroom, everything was put back into place before he left. The place was kept clean at all times. Thank you for your help Shaju!...
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Comment on agent fees
Good
Was this helpful? Yes
May 17,2017
Minithumbdown
By:
May 17,2017
0 people found
this helpful
No clue what they are doing! Requested to veiw a property and was contacted by 1 agent who said we needed to meet at their office for safety reasons - fine, seems reasonable. Got to office and she proceeded to sit me down and show me awful flats that I wasn't interested in and completely ignored the fact I wanted to see a particular property. She said she would email details to me so we could arrange a viewing for the following afternoon. Never got the information. Was then contacted 2 days late...
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Comment on agent fees
Why are you even charging for this appalling service?
Was this helpful? Yes
May 15,2017
Minithumbdown
By:
May 15,2017
0 people found
this helpful
I never had such bad experience, the worst letting agency ever. If you have a complain or you are asking explanation, the staff simply ignore your emails, very unprofessional....
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May 08,2017
Minithumbdown
By:
May 08,2017
0 people found
this helpful
Never have I ever encountered a service so horrendously terrible as Sterling De Vere's. I only moved into this flat because I was pressured by time and it was close to work. It was FILTHY. I have never seen a filthier flat and filthier people living there. In the beginning, I got responses to my complaints for minor problems. As time has passed and serious problems come up, they never answer the phone, they never reply to emails, and the complaint form on their site doesn't work. We have mice in...
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Comment on agent fees
BAD. For what I am offered, they should have given ME money and not the other way around.
Was this helpful? Yes
May 08,2017
Minithumbup
Shaju
By:
May 08,2017
0 people found
this helpful
He did a good with our mold problem and was fast to answer and solve it. He also did a little bit of painting around the windows where the mold had removed the paint....
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May 06,2017
Minithumbdown
By:
May 06,2017
1 people found
this helpful
THE WORST EXPERIENCE I'VE EVER HAD!!! After applying for a property I had what I thought was an extremely lovely response about the property. We conversed that day and organised to meet in her office (Sophia) after work so she could take me to view this property. I did mention to her that the office was a 45 minute tube journey for me and that the actual apartment was a 10 minute walk so did she want to meet there instead? but "company policy" she had to meet at the office. I agreed t...
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By: H
May 25, 2017
View all comments (1)
We have had drinks dodgy hot water for months and now no hot water for 4 days and they have done nothing! Absolutely appalling! I accosted a lettings agent when he was trying to let out a room and still nothing has been done. ...
May 03,2017
Minithumbup
Tolga Mehmet
By:
May 03,2017
0 people found
this helpful
Thank you Tolga for your help and good customer service in helping me move in today. You were really helpful, thank you...
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Was this helpful? Yes
May 03,2017
Minithumbdown
By:
May 03,2017
1 people found
this helpful
BEST to AVOID if possible! Painful Experience! I usually don't write reviews but I was forced to. First contact is really good but once you pay them; that's it! They'll treat you like you don't exist. I have been trying to get a severe problem fixed from for a MONTH and they behave like it's no big deal. They practically ask you to leave a 5* rating on All Agents UK and Google Maps which....
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Was this helpful? Yes
May 02,2017
Minithumbup
Tolga Mehmet
By:
May 02,2017
0 people found
this helpful
Thanks Tolga for assisting with my contract today and for being really friendly. You made the move to UK seem very simple...
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Was this helpful? Yes
May 01,2017
Minithumbup
Tolga Mehmet
By:
May 01,2017
0 people found
this helpful
Booked online. Friendly customer service and very happy with the professionalism. Recommend to all those looking for good rooms to rent in London....
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Was this helpful? Yes
May 01,2017
Minithumbup
By:
May 01,2017
2 people found
this helpful
After signing 6 months with this company, immediately I regret it... Every issue that I had, they didn't show up or didn't reply emails. Every time you try to speak to ask for what you are paying for is like you asking for liver, they don't have shame, they abuse the power of being a big company, that I am sure they were back in 2015, as you can see on their website, how proud they are of showing, and many reviews they write after complaints of their tenants!! Wake up, is 2017, what have you do...
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Comment on agent fees
Worst company in London
Was this helpful? Yes
Apr 20,2017
Minithumbup
Tolga Mehmet
By:
Apr 20,2017
1 people found
this helpful
Thank you Sterling De Vere and Tolga for all your help - You have been of great assistance and take great pleasure in recommending you and your company!...
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Was this helpful? Yes
Apr 19,2017
Minithumbup
Tolga Mehmet
By:
Apr 19,2017
0 people found
this helpful
Thank you very much Tolga for your excellent customer service - Helped sort my concerns out quickly and efficiently. Really impressed!...
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Was this helpful? Yes
Apr 12,2017
Minithumbup
Shaju
By:
Apr 12,2017
0 people found
this helpful
Very nice and approachable person very considered about the house and space!!! Great job with a lot of care! Thanks...
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Was this helpful? Yes
Apr 12,2017
Minithumbup
Shaju
By:
Apr 12,2017
0 people found
this helpful
great job , solved the problems that we had whit the mice and the toilet , explaining the problem to the client and helping...
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Was this helpful? Yes
Apr 06,2017
Minithumbup
Shaju
By:
Apr 06,2017
0 people found
this helpful
Our house visited by shaju today , he is very polite guy nd he is friendly. I recommand this agent thanks for help...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 02,2017
Minithumbup
Sophia
By:
Apr 02,2017
0 people found
this helpful
Sophia has been very helpful in helping me in securing a room online. I Was in a rush and very desperate but she helped me in the best of her ability. Replying consistently to my emails with specific answers that i asked for. Within just 1 day she find me the perfect room. I recommend this agency for their quick service making them trustworthy. My contract and reservation everything was made online with a TRUST . I am now impatient to move in my new flat and i feel relieved of already securing a...
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Comment on agent fees
I believe all agency in London require agency fee , but being a ONE OFF FEE . i found it really different compared to other agency
Was this helpful? Yes
Mar 29,2017
Minithumbdown
By:
Mar 29,2017
2 people found
this helpful
Although the purchasing experience at SDV was fantastic, I was extremely disappointed in the service received after. I moved into my flat on 7/1/17, there were numerous issues including the heating, stovetop, and WiFi. All were fixed except the WiFi service, which three months later, is still not working. The agency never took responsibility for the lack of service which was guaranteed in the contract and did not even communicate with my flatmates and I until I went to the Ombudsman, from then o...
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Comment on agent fees
Bad. If the service would have been provided the price would have been reasonable.
Was this helpful? Yes

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Last updated at 10:23 AM 21/11/2016 by allAgents

Complaints Procedure

Here at Sterling De Vere we pride ourselves on the level of customer service we provide. However,sometimes things do go wrong and you may need to complain, rest assured we are a member of The Property Ombudsman (TPOS) and as such aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, we have a Complaints Process in place. The aim of this process is to resolve any issues as quickly as possible, although in the majority of cases we hope to resolve them at branch level.

Stage One - Branch Manager (BM)

The first step in dealing with a complaint is the liaison with the Branch Manager. Each of our branches are equipped with a very friendly and professional Manager who are more than capable to deal and address any complaints or issues you may have. With direct contact and swift replies, the Branch Manager is sure to do the best of their ability to resolve any problems.

Stage Two Ҁ“ Chief Operations Officer (COO)
If you remain dissatisfied, you may then further your complaint, which must be in writing, to the Chief Operations Officer. You must write to them within 28 days of receiving the Branch response. The Branch manager will supply you with the details of the appropriate person. They will acknowledge your complaint within three working days of receipt of your letter and provide you with a full written response within 15 working days.

Stage Three Ҁ“ Managing Director (MD)
If you remain dissatisfied, you may address your concerns in writing to the Managing Director. Your letter will be acknowledged within three working days of receipt and you will be provided with a final view written response on behalf of the Company within 15 working days of receipt of your letter.

Stage Four - The Property Ombudsman (TPO)
After you have received a response from the Managing Director, you may approach the Ombudsman if you are not satisfied with the response given. Details of how to do this are contained within the final viewpoint letter, The Property Ombudsman Consumer Guide or online at http://www.tpos.co.uk
Last updated at 10:23 AM 21/11/2016 by allAgents

Aldgate
149 Cannon Street Road, London E1 2LX
(10)
Bethnal Green
256 Bethnal Green Road, London E2 0AA
(12)
Head Office
Unit 1, 120 - 132 Chrisp Street, London E14 6NL
(1119)

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