• Adelia
    Adelia
  • Amelie Petit
    Amelie Petit
  • Alice
    Alice
  • Sophia
    Sophia
  • Thomas
    Thomas
  • Yvonna
    Yvonna
  • Nathan
    Nathan
  • Laura
    Laura
  • Yolanda
    Yolanda
  • Rita
    Rita
  • Arthur
    Arthur
  • Norbert
    Norbert
  • Tolga Mehmet
    Tolga Mehmet
  • Mujib Ali
    Mujib Ali
  • Philip Lu
    Philip Lu
  • claim your profile
    Faruk
  • claim your profile
    Faruk Ahmed
  • Bianca
    Bianca
  • Shahi Miah
    Shahi Miah
  • Blaise Coghlan
    Blaise Coghlan
  • Vera Cosman
    Vera Cosman
  • Brida Elena Loredana
    Brida Elena Loredana
  • Juned Ahmed
    Juned Ahmed
  • Benjamin Watts
    Benjamin Watts
  • Tadas Stankevicius
    Tadas Stankevicius
We are East London's biggest room let agency with over 1000 rooms and growing! We strive to deliver excellent customer service and affordable rooms.
Dec 06,2016
Minithumbup
By:
Dec 06,2016
0 people found
this helpful
Norbert (I guess) is really the best agent in this agency. (I communicated with other agents and I was a bit disappointed with them). Norbert really taking care about tenants, he is very pleasant, organized and friendly! If we have some issues he's fixing it sooo easy and quick. Thank you!...
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Dec 06,2016
Minithumbup
By:
Dec 06,2016
0 people found
this helpful
Elena is a really friendly staff member and I appreciate her perfect cleaning! The rooms are nice and fresh and that's thanks to her! Best, Julia...
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Comment on agent fees
good
Was this helpful? Yes
Dec 04,2016
Minithumbup
By:
Dec 04,2016
0 people found
this helpful
Yvonna is very sympathetic, proactive and helpful Since I started to communicate with Sterling De Vere she managed to have all my documentation in order and give me all the forms needed to proceed with the rent of my property....
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Comment on agent fees
good
Was this helpful? Yes
Dec 02,2016
Minithumbup
By:
Dec 02,2016
0 people found
this helpful
Elena is a very hard working lady, I complained many many times to the agency that our previous cleaner doesn't do a good and now we can see a big difference. Well done Elena, you deserve this review..!...
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Comment on agent fees
I paid £297 for two of us
Was this helpful? Yes
Dec 02,2016
Minithumbup
By:
Dec 02,2016
0 people found
this helpful
Arthur has been extremely responsive in the past month of my tenancy, and looks into issues that I raised regarding the house very quickly. He is very helpful & gave clear instructions when I was clueless for the issue I raised & were not covered by the agent....
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Was this helpful? Yes
Dec 02,2016
Minithumbup
By:
Dec 02,2016
0 people found
this helpful
Very nice people and always available when needed. Answer quickly to emails when a question is asked. Always provide the correct help to any request....
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Was this helpful? Yes
Dec 02,2016
Minithumbup
By:
Dec 02,2016
0 people found
this helpful
Elena is an excellent cleaner! The cleaning itself goes super smoothly. She is efficient, quick, very professional and polite to all the tenants....
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Was this helpful? Yes
Nov 30,2016
Minithumbup
By:
Nov 30,2016
0 people found
this helpful
I've just start communicate with Yvonna. So far, her quality of work is above the expectations. Happy with her services!...
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Was this helpful? Yes
Nov 29,2016
Minithumbup
By:
Nov 29,2016
0 people found
this helpful
If you are new to the city and finding yourself worried especially in finding a home, this is the agency to be. My experience so far with Sophia and Mujib Ali has been excellent. They both are very trust worthy and helped me with quick solution to all my worries. Sophia deserves more than five stars, she had helped me find a home overnight, under my budget and in my preferred location. Mujib has been extremely prompt in addressing all my doubts and attentive toward after services promised. They...
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Was this helpful? Yes
Nov 29,2016
Minithumbup
By:
Nov 29,2016
1 people found
this helpful
a very kind lady who always give me warm notice and reminder. I do appreciate for her help. Definitely would recommend to my friends....
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Comment on agent fees
Acceptable
Was this helpful? Yes
Nov 25,2016
Minithumbup
By:
Nov 25,2016
0 people found
this helpful
My professional experience with both Loura & Aziz has been a most memorable & pleasant one. Throughout the duration of my stay at the nearby Panoramic Tower in E14, they were able to meet & exceed my every service expectation & I look forward to recommending them in the future....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 24,2016
Minithumbdown
By:
Nov 24,2016
1 people found
this helpful
A disaster !!!! I can see actually here that there only bad reviews here and This Is not happening only To me. I have a contact mentionning that my flat should be Cleaning every 2 weeks. And It Is has been NOT DONE for weeks. I have been emailing and phoning but still the agency doesnt care ! I have been IN contact with Ms Reese Loura and I still waiting for her reply actually !!! They want Us To Live IN à dirty flat, It doesnt Matter for Them ! Extremly poor custumer service !...
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Comment on agent fees
Extremly bad for an extremly bad costumer service
Was this helpful? Yes
Nov 23,2016
Minithumbup
By:
Nov 23,2016
0 people found
this helpful
She's easily contacted and is quite helpful with getting stuff sorted when needed, which we are greatly thankful for...
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Comment on agent fees
good
Was this helpful? Yes
Nov 22,2016
Minithumbup
By:
Nov 22,2016
0 people found
this helpful
Very helpful towards myself, professionalism shown. I would definitely recommend sterling De Vere to any person whom is looking for a property....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Nov 21,2016
Minithumbup
By:
Nov 21,2016
0 people found
this helpful
Very professional experience overall, especially from Ms. Reese who was instrumental in finding my partner & I a beautiful luxury flat which suited our needs. Will highly recommend. Kindest regards....
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Nov 21,2016
Minithumbup
By:
Nov 21,2016
0 people found
this helpful
Rita has been most courteous and responsive. Personal service is becoming very rare and in the most important place, your home, it is reassuring to know that things are taken care of. Great experience so far....
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Nov 18,2016
Minithumbup
By:
Nov 18,2016
0 people found
this helpful
Very nice and professional. Always willing to help and quick on response, it's been a pleasure dealing with her....
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Was this helpful? Yes
Nov 18,2016
Minithumbup
By:
Nov 18,2016
0 people found
this helpful
Thanks amelie for your help every time. I called sterling de vere many times but no one helped me but yesterday when i have spoken to amelia i received the bedsheets....
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Was this helpful? Yes
Nov 16,2016
Minithumbdown
By:
Nov 16,2016
2 people found
this helpful
Absolutely awful experience with this agency. They have great marketing but the services is non existent. In the first 3 months we've had no internet, no cleaner, and the boilers been broken for the last 2 weeks. The customer service telephone line will just tell you that they are handling the matter, but nothing ever gets done. You call your agent and they say they will speak to the relevant person. You go there in person to complain claim and it's the same story. Not sure how these guys stay o...
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Comment on agent fees
The agents fees are pretty standard for London. Only the difference is that other agencies at least provide a basic level of service.
Was this helpful? Yes
Nov 16,2016
Minithumbdown
By:
Nov 16,2016
2 people found
this helpful
*The most unprofessional agency I ever dealt with. I am currently initiating legal proceedings against them. We have been harassed by their agents, despite proving payments by email. I complained about the harassment from Nathan* and that he didn't read my emails. Despite my proof of payment, I was always told the rent is missing and to come into the office. A* & T* told me I can deal with someone else in accounts, but I still get emails from Nathan*. I was told it's a payment reference is...
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Comment on agent fees
Average value
Was this helpful? Yes
Nov 14,2016
Minithumbup
By:
Nov 14,2016
0 people found
this helpful
Rita is really kind and helpful, she makes you feel like she really cares about your experience with sterling de vere. I would recommend her to other tenants....
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Was this helpful? Yes
Nov 13,2016
Minithumbup
By:
Nov 13,2016
0 people found
this helpful
He was very helpful . I would recommend him he knows the area very well. He showed me many properties. I was very impressed with his professionalism. At the end i pick a property that he showed me. Very good guy. Speak to mizan if you need a properties in east London....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 13,2016
Minithumbup
By:
Nov 13,2016
0 people found
this helpful
Amelie is a professional lady. I had a reported few issues with her and all have been sorted. Really appreciate her kindness....
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Was this helpful? Yes
Nov 12,2016
Minithumbup
By:
Nov 12,2016
0 people found
this helpful
Glad i came accross this agency, i am new to london and was in contact with sales agant Mizan. Was professional and gave me extra help with moving my stuff to my home. Good, excellent, perfect!...
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Was this helpful? Yes
Nov 11,2016
Minithumbup
By:
Nov 11,2016
0 people found
this helpful
Amelie contacted me as she is my new manager. I am very happy as there is someone to take care of. Professional and lovely lady. I She is helpful, i did not know about few things that she helped me....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 11,2016
Minithumbup
By:
Nov 11,2016
0 people found
this helpful
Alice just contacted me to let me know, she will be looking after my account, she is really friendly and has great communication skills and made me feel like I have support when I need it . I definitely recommend her....
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Was this helpful? Yes
Nov 10,2016
Minithumbup
By:
Nov 10,2016
0 people found
this helpful
This agent is very helpful and full of initiative to reach out her customers without waiting any report or complain coming first. She is also responsive for any inquiries or suggestion we made for the agency :)...
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Comment on agent fees
I think my place has a very fair price to live modestly in London. I have compared with other agencies which my friend used and they usually get higher rent price after considering locations, transport, bills, etc.
Was this helpful? Yes
Nov 10,2016
Minithumbdown
By:
Nov 10,2016
3 people found
this helpful
Don't trust this agent! It provides the worst service ever I have experienced. I rented a room for 150 p/w. They claim that we will have a cleaning lady to clean the common area, who never comes to out flat. The toilet flush doesn't work, the sink always clogged, but the agent just doesn't care. Right now, the hot water doesn't work because of the boiler. they have taken 1 whole week but still don't manage to fix it. The manager is super rude, not helpful at all. I truly don't recommend anyon...
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Was this helpful? Yes
Nov 06,2016
Minithumbdown
By:
Nov 06,2016
3 people found
this helpful
Rented a room in January. Arrived to am uncleaned room. Food wrappers still left in the cupboard and floor not cleaned. NEVER received my bedding. The cleaner had to be reported a number to times for not coming within a week; sometimes not even within a month! Repeatedly had to call services to chase this up. Water would turn off if you were in the shower longer than 2 mins (took several weeks for this to be fixed). Did not receive my whole deposit in return (after having to call everyday for 2...
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Comment on agent fees
day light robbery
Was this helpful? Yes
Nov 03,2016
Minithumbup
By:
Nov 03,2016
0 people found
this helpful
Elena is a highly professional cleaner that I would recommend without any hesitation. She would leave the house absolutely perfect. She comes once a week to our 7 bedrooms house and still would manage to clean the whole kitchen (oven, counters, table, kitchen floor), our 2 bathrooms (bathtubs, sinks, toilets, mirrors) as well as hoovering the huge 2 levels house (uncountable stairs !!!) and mop too !!! She does the job in no time and always with a smile. My flatmates and I would like to tha...
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Was this helpful? Yes

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Last updated at 10:23 AM 21/11/2016 by allAgents

Complaints Procedure

Here at Sterling De Vere we pride ourselves on the level of customer service we provide. However,sometimes things do go wrong and you may need to complain, rest assured we are a member of The Property Ombudsman (TPOS) and as such aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, we have a Complaints Process in place. The aim of this process is to resolve any issues as quickly as possible, although in the majority of cases we hope to resolve them at branch level.

Stage One - Branch Manager (BM)

The first step in dealing with a complaint is the liaison with the Branch Manager. Each of our branches are equipped with a very friendly and professional Manager who are more than capable to deal and address any complaints or issues you may have. With direct contact and swift replies, the Branch Manager is sure to do the best of their ability to resolve any problems.

Stage Two รขย€ย“ Chief Operations Officer (COO)
If you remain dissatisfied, you may then further your complaint, which must be in writing, to the Chief Operations Officer. You must write to them within 28 days of receiving the Branch response. The Branch manager will supply you with the details of the appropriate person. They will acknowledge your complaint within three working days of receipt of your letter and provide you with a full written response within 15 working days.

Stage Three รขย€ย“ Managing Director (MD)
If you remain dissatisfied, you may address your concerns in writing to the Managing Director. Your letter will be acknowledged within three working days of receipt and you will be provided with a final view written response on behalf of the Company within 15 working days of receipt of your letter.

Stage Four - The Property Ombudsman (TPO)
After you have received a response from the Managing Director, you may approach the Ombudsman if you are not satisfied with the response given. Details of how to do this are contained within the final viewpoint letter, The Property Ombudsman Consumer Guide or online at http://www.tpos.co.uk
Last updated at 10:23 AM 21/11/2016 by allAgents

Firm rankings



Aldgate
149 Cannon Street Road, London E1 2LX
(8)
Bethnal Green
256 Bethnal Green Road, London E2 0AA
(8)
Head Office
Unit 1, 120 - 132 Chrisp Street, London E14 6NL
(986)

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