• Amelie Petit
    Amelie Petit
  • Alice
    Alice
  • Sophia
    Sophia
  • Thomas Albert
    Thomas Albert
  • Nathan
    Nathan
  • Laura
    Laura
  • Yolanda
    Yolanda
  • Rita
    Rita
  • Arthur
    Arthur
  • Norbert
    Norbert
  • Tolga Mehmet
    Tolga Mehmet
  • Mujib Ali
    Mujib Ali
  • Philip Lu
    Philip Lu
  • claim your profile
    Mantas
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    Faruk Ahmed
  • Bianca
    Bianca
  • Shahi Miah
    Shahi Miah
  • Blaise Coghlan
    Blaise Coghlan
  • Vera Cosman
    Vera Cosman
  • Brida Elena Loredana
    Brida Elena Loredana
  • Juned Ahmed
    Juned Ahmed
  • Benjamin Watts
    Benjamin Watts
  • Tadas Stankevicius
    Tadas Stankevicius
  • Marcin
    Marcin
  • Judyta Adamska
    Judyta Adamska
We are East London's biggest room let agency with over 1000 rooms and growing! We strive to deliver excellent customer service and affordable rooms.
Jul 19,2017
Minithumbup
Daniela
By:
Jul 19,2017
0 people found
this helpful
Hi there! Daniela was amazing, she helped me loads to rent the room making everything quite easy as i was not living in the UK at that moment. The room was the same one as in the picture and so was with the kitchen too. She has been caring about my arrival at all times. The only thing I could remark is that the rent needs to be always starting on mondays, which is something I wasnt fully aware of...
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Was this helpful? Yes
Jul 19,2017
Minithumbup
Shaju
By:
Jul 19,2017
0 people found
this helpful
Very fast and efficient! Helped us feel understood and was eager to understand the issues at hand. He tried to clean as much as he could, though the reported faults were beyond his capable hands!...
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Comment on agent fees
VERY GOOD
Was this helpful? Yes
Jul 14,2017
Minithumbup
Arthur
By:
Jul 14,2017
0 people found
this helpful
Arthur treats his clients in a very respectful way, he is very helpful and committed to respond promptly, as well as, he keeps follow up things until they are solved....
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Jul 14,2017
Minithumbup
Amelie Petit
Amelia Petit
By:
Jul 14,2017
0 people found
this helpful
Awesome. they delivered my mattress and i am happy with it now. Thanks sterling and delivery manager amelia petit. Helpful and professional...
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Was this helpful? Yes
Jul 12,2017
Minithumbup
Yolanda
By:
Jul 12,2017
0 people found
this helpful
Super professional, very friendly and helped us with any questions that we had! Couldn't have asked a better agent to help us out, a true gem :)...
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Was this helpful? Yes
Jul 10,2017
Minithumbup
Thomas Albert
By:
Jul 10,2017
1 people found
this helpful
Thomas is a very nice person to speak with for any support you need. Excellent Team Leader who did a very nice survey caring about my experience during my stay in their flat...
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Comment on agent fees
Good
Was this helpful? Yes
Jul 09,2017
Minithumbup
Amelie Petit
By:
Jul 09,2017
0 people found
this helpful
Amelie was really helpful as she found me a room. When i came to office her colleague were nice as well. I recommend her....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 08,2017
Minithumbup
By:
Jul 08,2017
0 people found
this helpful
*This people are all worthless.. The will lie to you, the will promise you things so you sign and then they won't do nothing at all. Honestly I have never experienced a worst service in my entire life. This bunch of useless people should be taken to school ad learn some morality lessons. Their whole system is broken, they don't have control of anything. When I arrive to my new house, my room was destroyed, cigarettes and dust in the floor, NO BED!! and broken furniture thrown in the floor. I...
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Comment on agent fees
The worst
Was this helpful? Yes
Jul 07,2017
Minithumbup
Thomas Albert
By:
Jul 07,2017
0 people found
this helpful
Thomas is a very good Manager. He supported and helped me by directing his colleagues to help me in getting a very good accommodation and provided good services....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 05,2017
Minithumbdown
By:
Jul 05,2017
1 people found
this helpful
If you have not yet been entrapped by this organisation, count yourself lucky and do anything but put yourself in a situation where you have to be in any way involved with them....
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Comment on agent fees
They should be paying me for their lack of service
Was this helpful? Yes
Jul 03,2017
Minithumbup
Shaju
By:
Jul 03,2017
0 people found
this helpful
The man (Shaju) who attended the property to deal with the issues that were there was polite, proffesional and informative. He took his time to ensure the work was carried out swiftly and thoroughly. The follow up procedure was clearly explained to us and we were left feeling consoled over the issue. He was the best attendee sent from SDV since we moved here a year ago....
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Was this helpful? Yes
Jun 30,2017
Minithumbup
Amelie Petit
By:
Jun 30,2017
0 people found
this helpful
After complaining to several people that the shower was not working, finally the issue was being taken care by amelia. She did her job in a professional manner and updated me everytime someone is coming to the house....
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Comment on agent fees
Good
Was this helpful? Yes
Jun 29,2017
Minithumbup
Amelie Petit
By:
Jun 29,2017
0 people found
this helpful
Amelie has been helpful from the 1st day i step in my room till now. Any issue she just resolve it promply. I surely recommend her as a manager....
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Was this helpful? Yes
Jun 29,2017
Minithumbup
Shaju
By:
Jun 29,2017
1 people found
this helpful
Shaju was sent to fixed our door but also offered his services to fix our wardrobe door. He was very helpful and provided excellent work !...
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Jun 28,2017
Minithumbup
Shaju
By:
Jun 28,2017
1 people found
this helpful
The problem was solved really quickly and properly. Nice, professional and communicative person. We are satisfied with the final effects....
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Jun 26,2017
Minithumbup
Shelly Thibodux
By:
Jun 26,2017
0 people found
this helpful
Merci pour votre aide. Agence professionelle et qui prend le temps de repondre aux besoins et attentes des clients. Merci Shelley Translation: Thank you for your help. Professional agency and who takes the time to meet the needs and expectations of customers. Thanks Shelley...
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Was this helpful? Yes
Jun 20,2017
Minithumbup
Abdullah
Shelly Thibodux
By:
Jun 20,2017
0 people found
this helpful
shelley was really helpful finding a perfect place for me and is very friendly and polite. She always give response for your queries....
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Comment on agent fees
Good
Was this helpful? Yes
Jun 19,2017
Minithumbup
Shelly Thibodux
By:
Jun 19,2017
0 people found
this helpful
Shelley is very prompt in her responses to emails and situations that may arise. I find her to be polite and professional and willing to help in any way that she can....
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Jun 15,2017
Minithumbdown
Norbert
By:
Jun 15,2017
0 people found
this helpful
I advice this agent because He was always ready to satisfy my need in the house. When I ask for a desk, the day aftare it was in my room....
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Jun 15,2017
Minithumbdown
By:
Jun 15,2017
1 people found
this helpful
I spent 10 months in one of their flats, during which time we had some issues that required a whole lot of effort from our part to get sorted out (such as a blocked toilet - help came 3 days after our request - or a full day without electricity because it had not been paid on time) and then the ones that did not get sorted out. During my whole stay it happened several times: sterling de Vere got our payment dates mistaken and sent some very big guys - and I wish I was joking - in the evening, wh...
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Comment on agent fees
Bad
Was this helpful? Yes
Jun 14,2017
Minithumbup
Shaju
By:
Jun 14,2017
1 people found
this helpful
Shaju was very nice I had holes on the walls that was allowing rats and mouses to come from the outside So shaju took a look around the kitchen and made sure he found all the holes and the. Proceeded into blocking them all I was having lunch at that moment when he came so I ended up chatting with him while he was working and he fix everything and tidied after himself before leaving Very smooth job Γ°ΕΈβ€˜ΒΓ°ΕΈΒΒ½Γ°ΕΈβ€˜ΒΓ°ΕΈΒΒ½Γ°ΕΈβ€˜ΒΓ°ΕΈΒΒ½Γ°ΕΈβ€™ΒͺΓ°ΕΈΒΒ½Γ°ΕΈβ€˜Ε’Γ°ΕΈΒΒ½...
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Comment on agent fees
Very smooth
Was this helpful? Yes
Jun 14,2017
Minithumbup
Rita Mercier
By:
Jun 14,2017
0 people found
this helpful
Overall, I've had a very positive and satisfying experience with Sterling De vere. My personal agent Ruslan and my account manager Rita Mercier helped ensure this. Although in the beginning the cleaner didn't come to the flat, Rita ensured rectification of this. Even with regards to the rent payment, I made sure to communicate if a particular period's rent would be 2-4 days late due to the international transfers (me being an international student), and both Ruslan and Rita were very co-operativ...
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Comment on agent fees
The fee being a lifetime membership fee is worth it. Other agencies charge similarly but with the charge accruing each time you take a flat with them.
Was this helpful? Yes
Jun 12,2017
Minithumbup
Nathan
By:
Jun 12,2017
0 people found
this helpful
We met different agents and is the most resolutive one, he help us to found a solutions, fast, gentle and nice....
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Jun 12,2017
Minithumbdown
By:
Jun 12,2017
0 people found
this helpful
We have rented a room in Whitechapel from Sterling de Vere. It was a terrible mistake, they are the worst agents I ever met. Of course, they are very helpful and promise you everything they can BEFORE you rent a place. After that? They only promise to look into the matter endlessly. They sorted some things out eventually, but not after tons of calls, e-mails and threat of legal action. They let mould accumulate and only react to mice and other pests when threatened with legal action (thank god o...
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Comment on agent fees
Agent fees are pretty standard, I guess.
Was this helpful? Yes
Jun 08,2017
Minithumbup
Shaju
By:
Jun 08,2017
0 people found
this helpful
very fast and usefull , thank you for your service, i reccomend him to you , for his professionality and cause he is a friendly person ....
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Comment on agent fees
good
Was this helpful? Yes
Jun 07,2017
Minithumbdown
By:
Jun 07,2017
0 people found
this helpful
DO NOT RENT any room with sterling de vere. We have a massive leak in our kitchen ceiling,the whole kitchen is flooded,and we have no electricity to avoid any shortcircuit. We called the agency at 4pm,telling us that they would call us back with the time which the contractor would come. It is past midnight and nobody called back/came to fix it. Unless you want to WASTE YOUR MONEY, DO NOT RENT ANY ROOM with sterling de vere. They do not care at all about their tenants....
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Comment on agent fees
Expensive
Was this helpful? Yes
May 23,2017
Minithumbup
Shaju
By:
May 23,2017
0 people found
this helpful
I recommend this agent to all tenet.him job is very hard but him doing very good.i am happy..best work....
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Comment on agent fees
Very good.best work
Was this helpful? Yes
May 19,2017
Minithumbup
Shaju
By:
May 19,2017
0 people found
this helpful
Super nice guy.. we've got a problem with Moises in the house and he did the work very quickly and efficiently.. thanks man!...
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Was this helpful? Yes
May 17,2017
Minithumbup
Shaju
By:
May 17,2017
0 people found
this helpful
The agent came in a very short notice. He was polite when he came in. The issue reported was fixed in no time, efficient and very effective work. Even though the agent had to move tenants' possesions in order to fix the problem in the bathroom, everything was put back into place before he left. The place was kept clean at all times. Thank you for your help Shaju!...
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Comment on agent fees
Good
Was this helpful? Yes
May 17,2017
Minithumbdown
By:
May 17,2017
0 people found
this helpful
No clue what they are doing! Requested to veiw a property and was contacted by 1 agent who said we needed to meet at their office for safety reasons - fine, seems reasonable. Got to office and she proceeded to sit me down and show me awful flats that I wasn't interested in and completely ignored the fact I wanted to see a particular property. She said she would email details to me so we could arrange a viewing for the following afternoon. Never got the information. Was then contacted 2 days late...
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Comment on agent fees
Why are you even charging for this appalling service?
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Last updated at 10:23 AM 21/11/2016 by allAgents

Complaints Procedure

Here at Sterling De Vere we pride ourselves on the level of customer service we provide. However,sometimes things do go wrong and you may need to complain, rest assured we are a member of The Property Ombudsman (TPOS) and as such aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, we have a Complaints Process in place. The aim of this process is to resolve any issues as quickly as possible, although in the majority of cases we hope to resolve them at branch level.

Stage One - Branch Manager (BM)

The first step in dealing with a complaint is the liaison with the Branch Manager. Each of our branches are equipped with a very friendly and professional Manager who are more than capable to deal and address any complaints or issues you may have. With direct contact and swift replies, the Branch Manager is sure to do the best of their ability to resolve any problems.

Stage Two Ҁ“ Chief Operations Officer (COO)
If you remain dissatisfied, you may then further your complaint, which must be in writing, to the Chief Operations Officer. You must write to them within 28 days of receiving the Branch response. The Branch manager will supply you with the details of the appropriate person. They will acknowledge your complaint within three working days of receipt of your letter and provide you with a full written response within 15 working days.

Stage Three Ҁ“ Managing Director (MD)
If you remain dissatisfied, you may address your concerns in writing to the Managing Director. Your letter will be acknowledged within three working days of receipt and you will be provided with a final view written response on behalf of the Company within 15 working days of receipt of your letter.

Stage Four - The Property Ombudsman (TPO)
After you have received a response from the Managing Director, you may approach the Ombudsman if you are not satisfied with the response given. Details of how to do this are contained within the final viewpoint letter, The Property Ombudsman Consumer Guide or online at http://www.tpos.co.uk
Last updated at 10:23 AM 21/11/2016 by allAgents

Aldgate
149 Cannon Street Road, London E1 2LX
(10)
Bethnal Green
256 Bethnal Green Road, London E2 0AA
(14)
Head Office
Unit 1, 120 - 132 Chrisp Street, London E14 6NL
(1133)

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