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    Sofy Saleem
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    Mitul Popat
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    Waqas Azim
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    Mohammed Nadeem
  • upload your photo
    Faisal Maiy
  • upload your photo
    Shazu Khan
  • upload your photo
    Rohit Patel
At Steptons we offer the highest standard of Customer Service and Client Care. We are not your typical estate agent and innovation is key to every area of our business. We are committed to delivering an excellent service and exceeding our clients' expectations. We are always on the lookout for new ideas, whilst continually improving our existing ones to guarantee deliverance of the highest quality property information.

614 Romford Road
Manor Park,London
Greater London
E12 5AF
0208 477 7797

 


Properties for sale
Properties for rent
Oct 06,2016
Minithumbdown
By:
Oct 06,2016
1 people found
this helpful
Excellent service from start to finish. I could not recommend Stepsons. Faisal & Shazu kept me up to speed on the sale of my house at all times. Would highly recommends Stepsons...................
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Comment on agent fees
You pay for what you get, so happy to pay for the service provided.
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Sep 15,2016
Minithumbup
By:
Sep 15,2016
1 people found
this helpful
Sofy was exceptional with her customer relationship and professionalism when we found a property Steptons were marketing for let. Thank you for a positive experience. Would definitely recommend your services....
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Comment on agent fees
Good
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Sep 15,2016
Minithumbup
By:
Sep 15,2016
1 people found
this helpful
Sofy has been mainly in charge of the lettings side for me. She has been reachable and is usually very responsive. As a landlord, I appreciate that she helps me to carefully vet through the tenants before proposing to me. She acts professionally and responsibly....
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Comment on agent fees
I am happy with this agency's letting and management fees. However, I am less happy with the agency's policy of adopting sale by tender fees.
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Aug 11,2016
Minithumbdown
By:
Aug 11,2016
1 people found
this helpful
Steptons have been phenomenal in securing tenants for my property. Both Sofy and Faisal have been very helpful and professional at every level, helping me to secure the best rates and tenants for my property. I would highly recommend their services having dealt with many other agents before....
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Comment on agent fees
good
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Aug 11,2016
Minithumbup
By:
Aug 11,2016
1 people found
this helpful
Great experience in selling property, these guys where on the ball. Loads of viewings from day one and very good offers more then I expected. The process was a difficult one mostly down to the solicitors, but these guys had know how to get it over the finished line. Very Knowledgeable Too the point Definitely Shields you from stress...
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Comment on agent fees
Worth every penny !!!
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Jul 12,2016
Minithumbup
By:
Jul 12,2016
1 people found
this helpful
HI, I recently bought a property with the help of Faisal. He was very friendly and guided me through the entire process. He was very knowledgeable and I would definitely refer friends and family to Faisal in the future....
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Comment on agent fees
Good value for money.
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Jul 11,2016
Minithumbup
By:
Jul 11,2016
1 people found
this helpful
From the outset we received a faultless service from Faisal and his team. Great communication and friendly experience. Will definitely recommend. Thanks guys!...
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Comment on agent fees
Worth it
Was this helpful? Yes
Jul 05,2016
Minithumbup
By:
Jul 05,2016
1 people found
this helpful
We have recently completed sale using Steptons estate agency and I can only say brilliant things about them! Shazu, Mitul and Faisal were on the phone and email to me on a daily basis, kept me up to date with everything, helped a lot with dealings with solicitors and made the whole buying process so much easier!...
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Comment on agent fees
Fees were in line with the industry standards.
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Nov 27,2015
Minithumbup
By:
Nov 27,2015
1 people found
this helpful
We needed to sell our house speedily as our purchaser had fallen through and we were at risk of loosing the property we were buying. All members of staff we reassuring that we would indeed sell our house within a week and this proved to be correct. An open day was speedily arranged and two members of staff officiated at our property, one upstairs and one downstairs to ensure that security was in place. We ended up with many offers for our property and the sale went ahead with no hiccups. Whe...
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Nov 16,2015
Minithumbup
By:
Nov 16,2015
1 people found
this helpful
Just recently bought through Steptons, Shazu the manager gave me daily updates and helped a lot in progressing the sale. It was very quickly and fast. Thank you Steptons for making my dream come true....
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Oct 12,2015
Minithumbdown
By:
Oct 12,2015
1 people found
this helpful
I bought my property using Steptons. I disagree with the reviews I have read. It was very difficult for me to get the information I needed prior to exchanging contracts, i.e. the energy certificate. The agency also failed to provide a competent professional to provide the gas and electricity certificates. The engineer did not test the gas boiler as he apparently could not find it. I knew it badly needed changing so I agreed to this but I was also provided with an electricity certificate which ...
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Comment on agent fees
The guide price for the property by overvalued by up to 25 000 pounds.
Was this helpful? Yes
Oct 11,2015
Minithumbup
By:
Oct 11,2015
1 people found
this helpful
I am really happy with the service Steptons provided. I completed on a property purchase that had a difficult/ challenging vendor. If it were not for the team at Steptons, the sale would have likely fallen through. Faisal did a great job of communicating throughout the sale cycle, providing genuine guidance and help. Glad to see that Steptons have a high feedback score on allagents, it's not surprised given my experience. I am now using Steptons to manage a rental property, the team again have...
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Aug 19,2015
Minithumbup
By:
Aug 19,2015
1 people found
this helpful
If you are looking for a excellent estate agent to sell your property the search is over! these guys are amazing, very professional, always in touch giving you the latest updates on how your property is selling, who are the potential buyers and everything else you expect from a good estate agent. I really recommend their services!...
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Aug 19,2015
Minithumbup
By:
Aug 19,2015
1 people found
this helpful
Really helpful all the time. Good on the phone. Polite. Friendly. honest. Upfront. Good at coming back with details. Good bunch. Knowledgable. Nice banter as well. Which is key....
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Aug 18,2015
Minithumbup
By:
Aug 18,2015
1 people found
this helpful
Just WOW. Steptons from start to finish blew me away. The most proactive agent I have ever dealt with (have bought and sold 4 properties over the years) I sold my three bedroom house in forest gate with them. I had it on the market with another agent but the buyer they had pulled out because they could not get a mortgage, lost 3 months. Steptons worked in a totally different way. Their open house led to more than 30 people walking through the door and ended up with over 10 offers. Agreed a sal...
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Comment on agent fees
Fees were reasonable. You get what you pay for, that's for sure
Was this helpful? Yes
Aug 18,2015
Minithumbup
By:
Aug 18,2015
1 people found
this helpful
Shazu from Steptons came to see me over a year ago. He kept in touch from time to time but was not pushy unlike other agents as he respected my wishes and knew I was not desperate to sell straight away. My home was sold in the first weekend which was amazing. The buyer was lovely and waited and waited for me to find the right place to move too. Faisal kept me fully up to date almost every other day. I don't actually think I ever called into the office, there was no need too. I would recommen...
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Comment on agent fees
Definitely value for money
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Jun 01,2015
Minithumbup
By:
Jun 01,2015
1 people found
this helpful
Can't thank Faisal, Baljinder and the team at Steptons enough. Genuine, friendly, professional, non pushy, and super knowledgable. The guys at Steptons handled our purchase wonderfully, keeping things on track throughout the process. Would happily recommend them to anyone - a breath of fresh air, stood out head and shoulders above many other agents we spoke with in the area....
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May 26,2015
Minithumbup
By:
May 26,2015
2 people found
this helpful
I have received excellent five star service from Steptons. Baljinder has been the most helpful member of staff who really went out of her way to push forward the process with my lousy solicitors. I am truly thankful for her efforts because if it wasn't for her then there would have been further delay and I would not have had the keys to my flat this weekend. I am a very happy customer. Thank you....
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May 25,2015
Minithumbup
By:
May 25,2015
1 people found
this helpful
What a breath of fresh air! The team at Steptons worked tirelessly to sell my home. I must admit I am not the most patient but they managed to deal with my moments and not get frustrated even for a second! Initially I had several agents round. It felt like they all were singing from the same hymn sheet and all were just trying to tell me why they are all amazing. So I ended up googling local agents and Steptons popped up. The branch manager Shazu Khan came to value my home. He did value it pret...
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Comment on agent fees
Very reasonable and well worth the money.
Was this helpful? Yes
May 25,2015
Minithumbup
By:
May 25,2015
1 people found
this helpful
I have waited 3 months to write this review to give an accurate assessment of Steptons. I cannot believe how professional Sophie and her team are. I only wanted a Let Only service as the previous 2 agents that have managed my portfolio didn't do anything to earn the 10% they were creaming off the top. The charges were reasonable and in line with local agents. What stood out for me is how Sophie was on the phone to me pretty much every day until she had found the perfect tenant for my home, whi...
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May 18,2015
Minithumbup
By:
May 18,2015
1 people found
this helpful
Recently sold our property through Steptons. Being based in Australia made it a logistical nightmare. We emailed several agents and we're bombarded with emails from a handful (some didn't even bother!) of them. We went with Steptons as Shazu Khan who is the branch manager came across so well. He is well mannered, understanding and most importantly the most knowledgeable agent we came across. He would email us every other day with an update as would Faisal. Between them and the team, they manag...
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Comment on agent fees
You get what you pay for and in reality we should have paid double! Really fair commission. A lot cheaper than the agents in Australia.
Was this helpful? Yes
May 18,2015
Minithumbup
By:
May 18,2015
1 people found
this helpful
Completed on the sale of our flat on Romford Road on Friday. Throughout the process Steptons kept us informed what was going on. Baljinder was progressing the sale, most of the time speaking to both sets of solicitors and not having to stress us out with silly questions. Shazu was the first person we meet at the valuation stage, he gave us the confidence to trust him and his team and we're so glad we went with Steptons. They sold it for more than we thought it's worth and more importantly the...
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Comment on agent fees
Worth every penny!
Was this helpful? Yes
May 13,2015
Minithumbup
By:
May 13,2015
1 people found
this helpful
I recently rented my property through Steptons and can honestly say I have never been as satisfied with any other agency. This is no typical ''Estate Agency'' They are extremely professional and very knowledgeable in all aspects. I was actually very surprised at how competitive their fees were for a Let Only service especially given how much effort they put into ensuring the tenants were eligible . I would definately pay more. I previously had such a bad experience with the management of my prop...
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Comment on agent fees
Competitive and worth it!
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Apr 28,2015
Minithumbup
By:
Apr 28,2015
1 people found
this helpful
The agent rohit Patel was on task of everything he was giving me good advice on the house that I was purchasing.the whole transaction for 11 wortley road was outstanding ....
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Comment on agent fees
The agent fees was reasonable and were probably the cheapest fee.
Was this helpful? Yes
Apr 10,2015
Minithumbup
By:
Apr 10,2015
1 people found
this helpful
Stepfons were great when dealing with our requests. Once we found the desired property they organised as many viewing as we need it and also meetings with the owner, which was great as we were then able to start a relationship with him. The whole service was brilliant through out. They also provided to us their mortgage advisor contact and solicitors which worked out very well as they've all worked together previously. Lengthy process but very smooth....
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Apr 06,2015
Minithumbup
By:
Apr 06,2015
1 people found
this helpful
Hi to all at Steptons, Just to say thanks for all your service. We are really impressed with your customers service. We found the whole process ptity smooth and swift. Special Thanks to Shanti Patel, Shazu Khan and Faisal for making our deal and completion go through swiftly. Wouldn't hesistate recommending to friends and family. BHIMJI DABASIA....
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Apr 06,2015
Minithumbup
By:
Apr 06,2015
1 people found
this helpful
THE FIST AGENT I DEAL WITH WAS SHAZU KHAN. HE IS HELPFULL AND PROFESIONAL. BUT ALL DE STAFF WARE VERY GOOD. IF I HAD TO USED THEN IN THE FUTURE I WELL BE VERY HAPPY TO DO SO. I WOULD RECOMMEND STEPTON TO FUTURE CLIENTS . THANKYOU VERY MUCH FOR YOU HELP AND I WISH THE BEST FOR THE FUTURE....
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Comment on agent fees
The fees were right on my experience
Was this helpful? Yes
Apr 02,2015
Minithumbup
By:
Apr 02,2015
1 people found
this helpful
I am very happy with steptons's service and feel comfortable, very satisfied,great help.I will definitely recommend you to my friends....
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Mar 25,2015
Minithumbup
By:
Mar 25,2015
1 people found
this helpful
Steptons' offers a good all round service and sold the property quickly. Great Communication and good local knowledge, received regular updates from office on a weekly/monthly basis. I would recommend them for great customer service and care....
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Comment on agent fees
Agent was competitive and fair in negotiating the fee for sale.
Was this helpful? Yes
Mar 06,2015
Minithumbup
By:
Mar 06,2015
1 people found
this helpful
What a breath of fresh air! A young, switched-on, polite and hard working team that made the sale go through without a hitch. I cannot recommend them highly enough and if you are selling in the area and don't use them, then more fool you. May your hard work bring you continued success!...
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Areas covered
  • IG2
  • E12
  • IG3
  • E6
  • IG6
  • E7
  • RM6
  • E13
  • RM8
  • E15
  • RM9
  • E16
  • RM10
  • E10
  • E11
  • E17
  • IG1

TPOS DPS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
3 1 1 0 17 1 14 1 0 0

Job vacancies

Please see a list of jobs available

Agent Fees

Our fee is based on a percentage of the sale price. It is fixed at the beginning of each transaction. It is also on a No Sale No Fee basis. We do also offer a β€˜Sale By Tender@ fee structure. This is only applicable to certain properties that tend to have a bidding war ie probate properties, in need of modernisation etc
Last updated at 1:11 PM 19/02/2015 by allAgents

Complaints Procedure

Complaints should be made via writing to the branch manager Shazu Khan, any complaints will be responded to within 48 hours. If the complaint is not resolved we will refer it on to the property ombudsman who are a third party company who will take over the case and mitigate the situation.
Last updated at 1:11 PM 19/02/2015 by allAgents
Sofy Saleem - no image available Sofy Saleem
Lettings Manager
5 reviews

About Sofy Over 7 years experience in the Lettings market specialising in East London, Essex and surrounding areas with a good knowledge for local market value View full profile
Mitul Popat - upload your photo Mitul Popat
Sales Manager
0 reviews

About Mitul No description set View full profile
Waqas Azim - upload your photo Waqas Azim
Sales Negotiator
0 reviews

About Waqas No description set View full profile
Mohammed Nadeem - upload your photo Mohammed Nadeem
Maintenance & Construction
0 reviews

About Mohammed No description set View full profile
Faisal Maiy - no image available Faisal Maiy
Branch Partner
21 reviews

About Faisal No description set View full profile
Shazu Khan - no image available Shazu Khan
Branch Partner
20 reviews

About Shazu No description set View full profile
Rohit Patel - no image available Rohit Patel
Sales Negotiator
4 reviews

About Rohit No description set View full profile


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