At Steptons we offer the highest standard of Customer Service and Client Care. We are not your typical estate agent and innovation is key to every area of our business. We are committed to delivering an excellent service and exceeding our clients' expectations. We are always on the lookout for new ideas, whilst continually improving our existing ones to guarantee deliverance of the highest quality property information.
Steptons Estate Agents

614 Romford Road
Manor Park,London
Greater London
E12 5AF
0208 477 7797

www.steptons.co.uk

Properties for Sale
Properties to Rent

“Very Professional...”

Jun 05,2018
Minithumbup
By: 'Neil'
Jun 05,2018
0 people found
this helpful
As first home buyers, we were new to the whole process. Stepstons were very professional and communicated well with us throughout the whole process. They helped us to save money and were very honest in their dealings with both parties....
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Comment on agent fees
We had to pay the 2% agent fees but the previous tenants did pass away so we factored this in during the bidding process.
Was this helpful? Yes
Feb 13,2017
Minithumbup
By: 'Lisa'
Feb 13,2017
1 people found
this helpful
I am really impressed with Steptons Estate agents. I have mainly dealt with Sofy and Faisal but have also spoken with Mitul and Shazu who are equally Professional. I live outside London and have not been able to go into the Branch, however this has ...
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Comment on agent fees
The fees are very good.
Was this helpful? Yes
Feb 01,2017
Minithumbup
By: 'David brixton'
Feb 01,2017
2 people found
this helpful
What can I say as soon as I offered on a property within 24 hours the sale was agreed, Sales Memos out. There in-house services are second to none, their mortgage advisor submitted the application in the first few days. Meaning Steptons got a survey call ...
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By: Shazu Khan
Feb 02, 2017
View all comments (1)
It was an absolute pleasure dealing with you. You listened to our advice and that's one of the reasons why the purchase went through so smoothly. Many thanks for your kind words about the team. Good luck with the new home ...
Oct 06,2016
Minithumbdown
By: 'Mel Kang'
Oct 06,2016
2 people found
this helpful
Excellent service from start to finish. I could not recommend Stepsons. Faisal & Shazu kept me up to speed on the sale of my house at all times. Would highly recommends Stepsons...................
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Comment on agent fees
You pay for what you get, so happy to pay for the service provided.
Was this helpful? Yes
Sep 15,2016
Minithumbup
By: 'Kam'
Sep 15,2016
1 people found
this helpful
Sofy was exceptional with her customer relationship and professionalism when we found a property Steptons were marketing for let. Thank you for a positive experience. Would definitely recommend your services....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 15,2016
Minithumbup
By: 'Jeremy'
Sep 15,2016
1 people found
this helpful
Sofy has been mainly in charge of the lettings side for me. She has been reachable and is usually very responsive. As a landlord, I appreciate that she helps me to carefully vet through the tenants before proposing to me. She acts professionally and responsibly....
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Comment on agent fees
I am happy with this agency's letting and management fees. However, I am less happy with the agency's policy of adopting sale by tender fees.
Was this helpful? Yes
Aug 11,2016
Minithumbdown
By: 'John Welbeck'
Aug 11,2016
1 people found
this helpful
Steptons have been phenomenal in securing tenants for my property. Both Sofy and Faisal have been very helpful and professional at every level, helping me to secure the best rates and tenants for my property. I would highly recommend their services having dealt with many ...
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Comment on agent fees
good
Was this helpful? Yes
Aug 11,2016
Minithumbup
By: 'Patel'
Aug 11,2016
2 people found
this helpful
Great experience in selling property, these guys where on the ball. Loads of viewings from day one and very good offers more then I expected. The process was a difficult one mostly down to the solicitors, but these guys had know how to get it ...
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Comment on agent fees
Worth every penny !!!
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Jul 12,2016
Minithumbup
By: 'Zubair'
Jul 12,2016
1 people found
this helpful
HI, I recently bought a property with the help of Faisal. He was very friendly and guided me through the entire process. He was very knowledgeable and I would definitely refer friends and family to Faisal in the future....
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Comment on agent fees
Good value for money.
Was this helpful? Yes
Jul 11,2016
Minithumbup
By: 'Andrea'
Jul 11,2016
2 people found
this helpful
From the outset we received a faultless service from Faisal and his team. Great communication and friendly experience. Will definitely recommend. Thanks guys!...
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Comment on agent fees
Worth it
Was this helpful? Yes
Jul 05,2016
Minithumbup
By: 'Dagmara'
Jul 05,2016
1 people found
this helpful
We have recently completed sale using Steptons estate agency and I can only say brilliant things about them! Shazu, Mitul and Faisal were on the phone and email to me on a daily basis, kept me up to date with everything, helped a lot with ...
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Comment on agent fees
Fees were in line with the industry standards.
Was this helpful? Yes
Nov 27,2015
Minithumbup
By: 'Marilyn Farish'
Nov 27,2015
1 people found
this helpful
We needed to sell our house speedily as our purchaser had fallen through and we were at risk of loosing the property we were buying. All members of staff we reassuring that we would indeed sell our house within a week and this proved to ...
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Was this helpful? Yes
Nov 16,2015
Minithumbup
By: 'Mr David Brown'
Nov 16,2015
1 people found
this helpful
Just recently bought through Steptons, Shazu the manager gave me daily updates and helped a lot in progressing the sale. It was very quickly and fast. Thank you Steptons for making my dream come true....
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Oct 12,2015
Minithumbdown
By: 'Valerie J.'
Oct 12,2015
3 people found
this helpful
I bought my property using Steptons. I disagree with the reviews I have read. It was very difficult for me to get the information I needed prior to exchanging contracts, i.e. the energy certificate. The agency also failed to provide a competent professional to ...
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Comment on agent fees
The guide price for the property by overvalued by up to 25 000 pounds.
Was this helpful? Yes
Oct 11,2015
Minithumbup
By: 'Greg James'
Oct 11,2015
1 people found
this helpful
I am really happy with the service Steptons provided. I completed on a property purchase that had a difficult/ challenging vendor. If it were not for the team at Steptons, the sale would have likely fallen through. Faisal did a great job of communicating throughout ...
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Was this helpful? Yes
Aug 19,2015
Minithumbup
By: 'Valmor'
Aug 19,2015
1 people found
this helpful
If you are looking for a excellent estate agent to sell your property the search is over! these guys are amazing, very professional, always in touch giving you the latest updates on how your property is selling, who are the potential buyers and everything else ...
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Aug 19,2015
Minithumbup
By: 'Timmy Sampson'
Aug 19,2015
1 people found
this helpful
Really helpful all the time. Good on the phone. Polite. Friendly. honest. Upfront. Good at coming back with details. Good bunch. Knowledgable. Nice banter as well. Which is key....
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Was this helpful? Yes
Aug 18,2015
Minithumbup
By: 'Mr Pope'
Aug 18,2015
1 people found
this helpful
Just WOW. Steptons from start to finish blew me away. The most proactive agent I have ever dealt with (have bought and sold 4 properties over the years) I sold my three bedroom house in forest gate with them. I had it on the market with ...
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Comment on agent fees
Fees were reasonable. You get what you pay for, that's for sure
Was this helpful? Yes
Aug 18,2015
Minithumbup
By: 'Miss Geeta'
Aug 18,2015
2 people found
this helpful
Shazu from Steptons came to see me over a year ago. He kept in touch from time to time but was not pushy unlike other agents as he respected my wishes and knew I was not desperate to sell straight away. My home was sold ...
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Comment on agent fees
Definitely value for money
Was this helpful? Yes
Jun 01,2015
Minithumbup
By: 'Tom. H'
Jun 01,2015
2 people found
this helpful
Can't thank Faisal, Baljinder and the team at Steptons enough. Genuine, friendly, professional, non pushy, and super knowledgable. The guys at Steptons handled our purchase wonderfully, keeping things on track throughout the process. Would happily recommend them to anyone - a breath of fresh air, ...
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Was this helpful? Yes
May 26,2015
Minithumbup
By: 'Sabrina'
May 26,2015
2 people found
this helpful
I have received excellent five star service from Steptons. Baljinder has been the most helpful member of staff who really went out of her way to push forward the process with my lousy solicitors. I am truly thankful for her efforts because if it wasn't ...
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Was this helpful? Yes
May 25,2015
Minithumbup
By: 'Ms Tailor'
May 25,2015
1 people found
this helpful
What a breath of fresh air! The team at Steptons worked tirelessly to sell my home. I must admit I am not the most patient but they managed to deal with my moments and not get frustrated even for a second! Initially I had several ...
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Comment on agent fees
Very reasonable and well worth the money.
Was this helpful? Yes
May 25,2015
Minithumbup
By: 'sara'
May 25,2015
1 people found
this helpful
I have waited 3 months to write this review to give an accurate assessment of Steptons. I cannot believe how professional Sophie and her team are. I only wanted a Let Only service as the previous 2 agents that have managed my portfolio didn't do anything to ...
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Was this helpful? Yes
May 18,2015
Minithumbup
By: 'David'
May 18,2015
1 people found
this helpful
Recently sold our property through Steptons. Being based in Australia made it a logistical nightmare. We emailed several agents and we're bombarded with emails from a handful (some didn't even bother!) of them. We went with Steptons as Shazu Khan who is the branch manager ...
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Comment on agent fees
You get what you pay for and in reality we should have paid double! Really fair commission. A lot cheaper than the agents in Australia.
Was this helpful? Yes
May 18,2015
Minithumbup
By: 'Katherine Abigail'
May 18,2015
1 people found
this helpful
Completed on the sale of our flat on Romford Road on Friday. Throughout the process Steptons kept us informed what was going on. Baljinder was progressing the sale, most of the time speaking to both sets of solicitors and not having to stress us out ...
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Comment on agent fees
Worth every penny!
Was this helpful? Yes
May 13,2015
Minithumbup
By: 'Ricki Taylor'
May 13,2015
1 people found
this helpful
I recently rented my property through Steptons and can honestly say I have never been as satisfied with any other agency. This is no typical ''Estate Agency'' They are extremely professional and very knowledgeable in all aspects. I was actually very surprised at how competitive ...
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Comment on agent fees
Competitive and worth it!
Was this helpful? Yes
Apr 28,2015
Minithumbup
By: 'Kamlesh patel'
Apr 28,2015
2 people found
this helpful
The agent rohit Patel was on task of everything he was giving me good advice on the house that I was purchasing.the whole transaction for 11 wortley road was outstanding ....
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Comment on agent fees
The agent fees was reasonable and were probably the cheapest fee.
Was this helpful? Yes
Apr 10,2015
Minithumbup
By: 'Marta'
Apr 10,2015
1 people found
this helpful
Stepfons were great when dealing with our requests. Once we found the desired property they organised as many viewing as we need it and also meetings with the owner, which was great as we were then able to start a relationship with him. The whole ...
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Was this helpful? Yes
Apr 06,2015
Minithumbup
By: 'Bhimji.'
Apr 06,2015
1 people found
this helpful
Hi to all at Steptons, Just to say thanks for all your service. We are really impressed with your customers service. We found the whole process ptity smooth and swift. Special Thanks to Shanti Patel, Shazu Khan and Faisal for making our deal and completion ...
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Was this helpful? Yes
Apr 06,2015
Minithumbup
By: 'CARMEN'
Apr 06,2015
1 people found
this helpful
THE FIST AGENT I DEAL WITH WAS SHAZU KHAN. HE IS HELPFULL AND PROFESIONAL. BUT ALL DE STAFF WARE VERY GOOD. IF I HAD TO USED THEN IN THE FUTURE I WELL BE VERY HAPPY TO DO SO. I WOULD RECOMMEND STEPTON TO FUTURE CLIENTS . ...
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Comment on agent fees
The fees were right on my experience
Was this helpful? Yes
Areas covered
  • IG2
  • E12
  • IG3
  • E6
  • IG6
  • E7
  • RM6
  • E13
  • RM8
  • E15
  • RM9
  • E16
  • RM10
  • E10
  • E11
  • E17
  • IG1

TPOS DPS My deposits scheme








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From Landlords From Tenants From Vendors From Buyers Other
3 1 1 0 18 1 16 1 0 0

Fees

Our fee is based on a percentage of the sale price. It is fixed at the beginning of each transaction. It is also on a No Sale No Fee basis. We do also offer a ‘Sale By Tender@ fee structure. This is only applicable to certain properties that tend to have a bidding war ie probate properties, in need of modernisation etc
Last updated at 24/07/2017, 11:10 AM by allAgents

Complaints Procedure

Complaints should be made via writing to the Complaints Department, any complaints will be responded to within 48 hours. If the complaint is not resolved we will refer it on to the property ombudsman who are a third party company who will take over the case and mitigate the situation.
Last updated at 11:10 AM 24/07/2017 by allAgents

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