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    Sevilay Rawalings
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Website not available Properties for sale
Properties for rent
Nov 19,2017
Minithumbup
Kelly Workman
Jon Good
By: 'Karen Daley'
Nov 19,2017
1 people found
this helpful
Without hesitation STEPS are the BEST ! Kelly Workman was an absolute star going above and beyond. Patience of a saint and nothing was too much trouble. Can't thank Kelly enough. Paul took fab photos ! Jon Good is a great manager, trustworthy. Collectively a fabulous team. Thank you STEPS for such a fantastic and personal service 👍 Karen & Tony...
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Comment on agent fees
Very good could not be beaten on price - don’t be fooled by online prices
Was this helpful? Yes
Nov 19,2017
Minithumbup
Kelly Workman
By: 'Brian'
Nov 19,2017
0 people found
this helpful
Kelly is a real star although we was buying the property she kept us informed every step of the way and found out things that we didn't know. She was so informative spoke to solicitors and made progress better than we could have done. Always helpful and easy to talk to. Can't praise her enough....
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Oct 22,2017
Minithumbup
Rebecca White
By: 'Mary Alango'
Oct 22,2017
0 people found
this helpful
For the time we were on the property six and half years, Rebecca has been very supportive and understanding. She makes you feel valued....
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Comment on agent fees
N/A
Was this helpful? Yes
Oct 11,2017
Minithumbup
Rebecca White
Jack Willson
By: 'Edita/Robertas'
Oct 11,2017
0 people found
this helpful
I would like to say a BIG THANK YOU! To all team in Dagenham branch . Especially to Rebecca White and Jack Willson for quick and professional work. No hassle no stress very professional. And for those who read the reviews,NOT everything depends on agent, have your documents ready and communicate more! Thank you very much, we are very happy with our new home....
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Comment on agent fees
good
Was this helpful? Yes
By: Rebecca White
Oct 11, 2017
View all comments (1)
Thank you for your kind comments, it is a pleasure to have you as our tenant. ...
Sep 29,2017
Minithumbup
Rebecca White
By: 'Honeysuckle cottage owners'
Sep 29,2017
0 people found
this helpful
I can't recommend this Estate Agent enough , they were great all the way through our sale, especially Rebecca White. When we were stressed just before exchange and getting no where with the solictors, Rebecca found out what the issue was and sorted it out , only her perseverance going backwards and forwards, we were able to exchange. This enabled us to buy our dream cottage in the country. Steps can truly make your dreams come true....
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Comment on agent fees
Great
Was this helpful? Yes
Sep 25,2017
Minithumbup
Karen Barnes
By: 'Dennis'
Sep 25,2017
0 people found
this helpful
Whilst we were renting our property Karen Barnes was extremely helpful and quick sorting out any issues that we had with the tenant or property....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 25,2017
Minithumbup
Richard Pointer
By: 'Faisal Alam'
Aug 25,2017
0 people found
this helpful
Buying my first property was very stressful and exciting at the same time, any problems I had ran into I was able to call steps and they were more then happy to assist and assure me of what the process is and helped speed it up all the way through to the end! They never got fed up of me, the call service and answering was absolutely perfect. Best customer service I have ever received. I would like to say a massive thank you to Mr Richard A Pointer, for being extremely supportive, going the extra...
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Comment on agent fees
I was the buyer and not charged at all, but I still received A* customer service.
Was this helpful? Yes
Aug 25,2017
Minithumbup
Richard Pointer
Sevilay Rawalings
By: 'First Time Buyers'
Aug 25,2017
0 people found
this helpful
Both Richard and Sevilay, were very helpful throughout the process. As first time buyers it was nice to have have dealt with a team that was friendly and responsive to our questions :-)...
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Comment on agent fees
N/A
Was this helpful? Yes
Jul 22,2017
Minithumbup
James Moore
By: 'Andreea Ungureanu'
Jul 22,2017
0 people found
this helpful
We just bought a property though Steps,we did a lot of views during the last year with different Estate Agencies ,Steps highly stand out from 1st moment . Majority of properties we seen them with James, (9/10 properties for couple of good months),he has an amazing customer service. The whole team is great,very helpful and straight forward and what we all like ,no hidden fees :). I would highly recommend Steps sevices . Thank you James ,thank you Steps!!...
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Comment on agent fees
No hidden fees ,amazing .
Was this helpful? Yes
May 25,2017
Minithumbup
Rebecca White
Rebecca White
By: 'Mariyan Petrov'
May 25,2017
0 people found
this helpful
Rebecca made my days very easy, great professional I can only say a very Big Thank You. She helped me with my Landlord licence and made all happened in very short period of time....
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Comment on agent fees
Good value for money
Was this helpful? Yes
By: Rebecca White
May 26, 2017
View all comments (1)
Dear Mariyan, Thank you very much for your lovely comments. Kindest regards, Rebecca White ...
Mar 13,2017
Minithumbup
Rebecca White
Karen Barnes
By: 'Jane'
Mar 13,2017
0 people found
this helpful
We have used steps to rent out our property in Dagenham. After a bad experience from a previous letting agency,Steps gave us the confidence back to start renting again.Rebecca and Karen were very helpful. They were always available on the phone and email. They were quick at answering queries and got back to you when they said they would. A fantastic agency with lovely staff!...
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Was this helpful? Yes
By: Rebecca White
Mar 13, 2017
View all comments (1)
Thank you very much for taking the time to leave a review for Steps, we really appreciate your comments. ...
Mar 08,2017
Minithumbup
Rebecca White
Jack Willson
By: 'Happy Landlord'
Mar 08,2017
0 people found
this helpful
Extremely professional service, I was very impressed at the speed in which my property was rented and updated on a regular basis throughout....
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Comment on agent fees
Good value for money
Was this helpful? Yes
Mar 02,2017
Minithumbup
Karen Barnes
By: 'leo'
Mar 02,2017
0 people found
this helpful
I bought my property from Steps estate agent and was so happy with their service that I asked them to also find me a tenants for the property and manage it also. I have found the lettings team at steps especially Karen to be very friendly and approachable and always ready to help. When I was having work done to the property and could not visit to see how it was progressing Karen and her team without making any excuses took the trouble of visiting the property for me and giving me an update...
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Comment on agent fees
good
Was this helpful? Yes
Feb 01,2017
Minithumbup
Rhys Jones
Jon Good
By: 'Mak Hunter'
Feb 01,2017
0 people found
this helpful
Steps ( Collier Row ) in particular Jon Good & Rhys Jones were true professionals from start to finish. Their pro active and positive attitude stood out amongst the rest of the property agents who were allegedly trying to sell our house. The phots they took were better than everyone else we used as well, thanks guys you were true to form and we are delighted with the service we have received....
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Comment on agent fees
Good
Was this helpful? Yes
By: Jon Good
Feb 01, 2017
View all comments (1)
Thank you Mark, I really appreciate your comments ...
Feb 01,2017
Minithumbdown
Richard Pointer
By: 'Adam A'
Feb 01,2017
0 people found
this helpful
Really helpful and with a lot of local knowledge, I would not hesitate to use them again in the future!...
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Comment on agent fees
Good
Was this helpful? Yes
Jan 30,2017
Minithumbup
Jon Good
Paul Davidson
By: 'Alan Knight'
Jan 30,2017
0 people found
this helpful
Intial contact was with Paul who was very good and did everything I asked for and got the house on the market when requested. We had two false starts when developers made high offers and we took the house off the market only for the sale to be abandoned later. We lost time with these developers and in my view we should have kept the house on the market while they did their planning searches. Jon has been my main point of contact and overall he was good. The only critisism is in our opinion Jon d...
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Comment on agent fees
We negotiated a fair fee. You were prepared to negotiate
Was this helpful? Yes
By: Jon Good
Jan 30, 2017
View all comments (1)
Thank you for your review Alan, there might have been a mis understanding with the figure of £350,000, as we have NEVER said it was worth that low, we said that would be a good asking price as it was recognised by Rightmove in their drop down menu and that it would attract more buyers. We always knew it would achieve somewhere around £365,00 and not the £390,000 we got 3 times because the surveyors would always down value it (which they did) ...
Dec 03,2016
Minithumbup
Rebecca White
Richard Pointer
By: 'Ubankole'
Dec 03,2016
0 people found
this helpful
Agent is staffed by Friendly people that show brilliant professionalism at all times. They never waste time and are always willing to help....
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Comment on agent fees
Agent fees is reasonable
Was this helpful? Yes
Nov 30,2016
Minithumbup
Rebecca White
By: 'greg'
Nov 30,2016
0 people found
this helpful
I have always found Rebecca to be most professional and diligent in dealing with any issues that have arisen why renting my property through the agent. She's always dealt with everything in a timely and helpful way. The service is very good and most helpful when its needed....
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Comment on agent fees
you sometimes get what you pay for
Was this helpful? Yes
Nov 29,2016
Minithumbup
By: 'Marvin'
Nov 29,2016
0 people found
this helpful
A great and efficient service provided everything I require tenants for my property. I have no hesitation in recommending steps....
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Was this helpful? Yes
Nov 29,2016
Minithumbup
Rebecca White
By: 'greg'
Nov 29,2016
0 people found
this helpful
Rebecca is always very professional, polite and on top of whatever it is that I speak to her about regarding my properties. I always get a quick response and issues are resolved in a timely manner without any disruption to myself. A very good all round service....
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Comment on agent fees
the fees could be lower but you do sometimes get what you pay for.
Was this helpful? Yes
Oct 12,2016
Minithumbup
Jon Good
By: 'choey'
Oct 12,2016
0 people found
this helpful
jon worked very hard dealing with a very awkward buyer but in the end jon won the day which we both thank him for his perseverance. Michael & Christine....
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Comment on agent fees
good
Was this helpful? Yes
By: Jon Good
Oct 12, 2016
View all comments (1)
Hi Christine, thank you for your comments, we got there in there in the end and i hope you enjoy your new home. ...
Oct 01,2016
Minithumbup
By: 'Helpful'
Oct 01,2016
0 people found
this helpful
As a first time land lord I found steps most helpful in the process.There was no pushing prospective tenants forward.I would use them again....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 22,2016
Minithumbup
Paul Davidson
Kelly Workman
By: 'Zhan Musev'
Sep 22,2016
0 people found
this helpful
It was great having to deal with Paul Davidson and Kelly Workman. They were extremely professional and polite in all our dealings with great advice and positive attitude at all times. I would highly recommend them to any of my friends and colleagues....
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Comment on agent fees
The fees were in line with the current market, so I can say they were good.
Was this helpful? Yes
By: Kelly Workman
Oct 12, 2016
View all comments (1)
Thank you for your comments. We appreciate it ...
Sep 22,2016
Minithumbup
Paul Davidson
Paul Davidson
By: 'Dempsey'
Sep 22,2016
0 people found
this helpful
Paul was very efficient and friendly. He did everything possible to nogatiate with the landlord and we was very happy with the service provided....
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Was this helpful? Yes
By: Paul Davidson
Oct 12, 2016
View all comments (1)
Thanks very much for your comments ...
Sep 21,2016
Minithumbup
Jon Good
Kelly Workman
By: 'Francess Bourne'
Sep 21,2016
0 people found
this helpful
Jon dealt with the sale of my Father's property and I was very happy with his service. He kept me informed how things were progressing and when the solicitors, took too long over the sale chased them up and got the solicitors changed in order to speed up the sale. I would also like to thank Kelly who I spoke to on the phone many times. She was polite and efficient....
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Jon Good
Sep 21, 2016
View all comments (1)
Thank you for your comments Frances, It just goes to show, solicitors can make or break a sale. ...
Sep 20,2016
Minithumbup
Jon Good
Kelly Workman
By: 'Danny Sharp'
Sep 20,2016
0 people found
this helpful
Really happy from start to finish, i dont know if we would have got here without you, thank you for your help....
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Comment on agent fees
good
Was this helpful? Yes
By: Jon Good
Sep 20, 2016
View all comments (1)
Thank you Danny for your comments. ...
Sep 19,2016
Minithumbup
Kelly Workman
By: 'G & S'
Sep 19,2016
0 people found
this helpful
I would recommend Steps the whole team are very professional, Kelly was our main point of call she always responded to any queries very quickly and positively always with good humor....
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Comment on agent fees
Good
Was this helpful? Yes
By: Jon Good
Sep 19, 2016
View all comments (1)
Thank you for your comment Gary, it is really appreciated. ...
Sep 19,2016
Minithumbdown
By: 'The Rat Cemetary'
Sep 19,2016
6 people found
this helpful
I have issues with this estate agent, having been renting the same property for over a year now they act only as a 'go between' for myself and the landlord. The agents have not shown any sense of understanding of whats been going on. I had rats in a poorly built extension that has holes. Now these are dead (poisoned because landlord wouldn't pay for traps) and can only assume they are in the wall cavities or ceilings as these cannot be retrieved. This issue was first reported in June when I coul...
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Was this helpful? Yes
Sep 16,2016
Minithumbup
Richard Pointer
By: 'Scott'
Sep 16,2016
1 people found
this helpful
I received exceptional service and value for money from Steps. They were always committed and showed great care throughout the sale of my property. Highly recommended....
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Comment on agent fees
Excellent value for money
Was this helpful? Yes
Sep 14,2016
Minithumbup
Rebecca White
By: 'Steven'
Sep 14,2016
1 people found
this helpful
Very pleased with the services so far, Rebecca responds to emails quickly and the communication has been excellent. Nothing negative to report!...
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Comment on agent fees
Very reasonable
Was this helpful? Yes

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