Steps Estate Agents
4.7/5, 67 reviews
94% recommended
97% sales valuation accuracy
97% sales fee satisfaction
94% lettings valuation accuracy
99% lettings fee satisfaction
No company information

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 97% £40,000 £3,800,000
Lettings 94% 99% £795 £1,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
16 0 5 1 32 0 8 1 2 2
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Steps Estate Agents Branches (view all 2)

“Professional, efficient and courteous service......”

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Dec 23,2020
Minithumbup
By: 'Ian'
Dec 23,2020
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Professional, efficient and courteous service. They kept us informed of developments all throughout the sales process. We would recommend them for the sales process...
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“Helpful service throughout a very difficult s......”

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Oct 22,2020
Minithumbup
By: 'Ian'
Oct 22,2020
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Helpful service throughout a very difficult selling process. Kevin kept us up to date and provided excellent level of communications....
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“Fantastic family run company...”

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Aug 28,2020
Minithumbup
By: 'Gemma'
Aug 28,2020
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I would like to thank kevin and the team for all of their hard work in selling my Grandmothers house. During the pandemic, I was kept up to date with the progress of selling. A difficult situation was made a little easier when having to ...
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By: Kevin
Aug 30, 2020
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Thank you Gemma, glad to of been of service. All the very best for the future. ...

“Fantastic family run company...”

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Aug 28,2020
Minithumbup
By: 'Gemma'
Aug 28,2020
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I would like to thank kevin and the team for all of their hard work in selling my Grandmothers house. During the pandemic, I was kept up to date with the progress of selling. A difficult situation was made a little easier when having to ...
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“Happy and relieved to have completed the sale......”

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Aug 04,2020
Minithumbup
By: 'Dawn'
Aug 04,2020
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Happy and relieved to have completed the sale of my dad's house through the most difficult time of lockdown. The estate agent has helpful and available from start to finish. Always called back, always answered questions honestly. Definitely earned their commission. I would highly recommend ...
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“Very good. easy system that records viewings ......”

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Dec 15,2019
Minithumbup
By: 'H'
Dec 15,2019
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Very good. easy system that records viewings and offers not many other estate agents have this system. great team. highly recommend them. sold my house quickly....
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“Very good service, most helpful in my difficu......”

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Dec 12,2019
Minithumbup
By: 'John'
Dec 12,2019
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Very good service, most helpful in my difficult circumstances. Very personal and helpful. I would recommend to others without hesitation....
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“We cannot thank the Team at Steps (Romford) e......”

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Dec 10,2019
Minithumbup
By: 'Ben'
Dec 10,2019
0 people found
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We cannot thank the Team at Steps (Romford) enough for the help and service they provided throughout the sale of our property. The communication was exemplary and a member of the team always called when they said they would which seems very rare for estate ...
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“Quality Agents...”

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Dec 09,2019
Minithumbup
By: 'T'
Dec 09,2019
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Steps ensured we had plenty of viewings and once potential buyers found, they made sure all parties were kept informed throughout the sale through to completion. I found all the staff really professional and communication was really good. Jon and his team were brilliant....
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“used steps in the past and used jon good to s......”

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Dec 03,2019
Minithumbup
By: 'joe'
Dec 03,2019
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used steps in the past and used jon good to sell my mothers property as usual jons services are second to none no messing honest opiions every time dosnt act like the typical estate agent ,thanks jon and everyone at steps first class...
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“Exceptional service from the whole team. Noth......”

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Nov 28,2019
Minithumbup
By: 'Ann'
Nov 28,2019
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Exceptional service from the whole team. Nothing was too much trouble at any point of the sale. Andrea even helped after completion. Jon and the team are knowledgeable and efficient and made the whole process easier. Very experienced in the sale of Mobile homes....
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“Exceptional service...”

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Nov 28,2019
Minithumbup
By: 'Attique'
Nov 28,2019
0 people found
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Thank you for all your help in seeing this through to completion and exceptional service and I would highly recommend you to friends and family...
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“Five star company...”

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Nov 27,2019
Minithumbup
By: 'Ronald'
Nov 27,2019
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The staff at Steps in COllier Row have all been fantastic they have always been very honest and kept us updated it was never to much trouble to sort out problems . They always returned your calls .I would not hesitate to recommend them to anyone ...
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By: Jon Good
Nov 28, 2019
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Thank you for the review Ron, it is really appreciated. We are a family run business and reviews like yours are really important to us. Thanks again ...

“Good experience...”

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May 28,2019
Minithumbup
By: 'Julie'
May 28,2019
0 people found
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After 4 years of renting with steps estate agents we have received a lot of help with getting our money on time and collecting our letters. They have always been friendly and given us a good support....
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Comment on agent fees
Good
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By: Rebecca White
May 28, 2019
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Thank you so much for your kind words, it has been a pleasure and we wish you all the best for the future. ...

“thanks for all you were doing for me...”

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Feb 02,2019
Minithumbup
By: 'Bob'
Feb 02,2019
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I was staying in "my" house over 7 years, over this time there was literary nothing what I can complain about, all my requests came true and nothing was problem. A big thanks for being professional and fair...
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“Very good service...”

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Nov 12,2018
Minithumbup
By: 'Happy'
Nov 12,2018
0 people found
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We are very happy with Jon good as he was very good and kept us informed about our house sale and made selling our property go smoothly. Would recommend...
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Comment on agent fees
Good
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“Excellent...”

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Aug 25,2018
Minithumbup
By: 'Bery'
Aug 25,2018
0 people found
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Very good helped us through out the whole process. Would recommend your service to friends and family. Thanks to John....
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Comment on agent fees
Excellent
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“Successful move!...”

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Aug 23,2018
Minithumbup
By: 'Tess'
Aug 23,2018
0 people found
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We were very pleased with all the staff at STEPS from the initial meeting to our successful sale and purchase. They were polite, friendly and approachable and always kept us updated with any new information and we're proactive in moving both our sale and purchase ...
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Comment on agent fees
Fees were lower than other agents quoted, and we were happy with the final amount requested.
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“Buying a house as first time buyers....”

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Aug 23,2018
Minithumbup
By: 'Cristian'
Aug 23,2018
0 people found
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Thank you so much for all your support and professionalism. All your actions and advices came at the right time and in our interest....
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“arrogant...”

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Jul 24,2018
Minithumbdown
By: 'Michael'
Jul 24,2018
1 people found
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they were very fast to secure a visit on my market appraisal request, calling me within minutes from submitting online request, and even to confirm the appointment with professional email. All that to absolutely ignore the appointment made, no phone call, no email, nothing. I ...
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Comment on agent fees
unknown
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“A service better than expected from a smaller local firm. ......”

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Feb 10,2018
Minithumbup
By: 'dan70'
Feb 10,2018
0 people found
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A service better than expected from a smaller local firm. Jon seemed to generate a lot of interest in the property resulting in a number of offers and Kelly was helpful in always being available to discuss progress once it had sold....
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Comment on agent fees
Reasonable
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“Jon valued our house and we liked him straight away. ......”

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Feb 02,2018
Minithumbup
By: 'Ila'
Feb 02,2018
1 people found
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Jon valued our house and we liked him straight away. Very honest, professional and upfront. He explained everything in detail and took his time to answer any questions we had. Throughout the selling process he kept us up to date with potential buyers and made ...
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Comment on agent fees
Fees are very affordable
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“Very pleased with the service and contact given that has ......”

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Jan 31,2018
Minithumbup
By: 'Mr'
Jan 31,2018
0 people found
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Very pleased with the service and contact given that has led to a successful exchange of contracts. Would use them again if necessary....
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Comment on agent fees
Very pleased with the fees at 0.08% of sale fee.
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“I would like to thank you Paul for all your ......”

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Jan 30,2018
Minithumbup
By: 'Steve'
Jan 30,2018
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I would like to thank you Paul for all your help in the sale of my Father's property, thank you for all your good advice - A true professional . Also thanks to Kelly for keeping me up to date throughout. Cheers Steve...
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Comment on agent fees
very pleased.
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By: Jon Good
Jan 30, 2018
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Thank you Steve, we really appreciate your comments, I shall pass on your review to Paul & Kelly, and once again , thank you for the review ...

“The team at Steps Collier Row could not have done ......”

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Jan 28,2018
Minithumbup
By: 'Superb'
Jan 28,2018
0 people found
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The team at Steps Collier Row could not have done more to enable me to move. They were kind and supportive to my son and I from beginning to end. They effectively organised an open day, advised us regarding the offers subsequently received, continued to ...
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Comment on agent fees
Competitive fee which was reasonable for the excellent work done
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By: Jon Good
Jan 30, 2018
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Thank you so much for your review, its means everything to us. We are a small family run estate agency, and recommendations like this are what we aim for every time. ...

“Happy with Stepsthey carried me along all the way professionallyThis ......”

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Jan 25,2018
Minithumbup
By: 'FF'
Jan 25,2018
0 people found
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Happy with Steps they carried me along all the way professionally This is the third time i am using them and they have exceeded my expectations each time....
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Comment on agent fees
Competitive
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“Thanks to Steps, for the great customer service received, special ......”

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Dec 18,2017
Minithumbup
By: 'Ria'
Dec 18,2017
0 people found
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Thanks to Steps, for the great customer service received, special thanks to James and Kevin who assisted us in our new purchase :)...
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“Without hesitation STEPS are the BEST ! Kelly Workman was an ......”

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Nov 19,2017
Minithumbup
By: 'Karen'
Nov 19,2017
1 people found
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Without hesitation STEPS are the BEST ! Kelly Workman was an absolute star going above and beyond. Patience of a saint and nothing was too much trouble. Can't thank Kelly enough. Paul took fab photos ! Jon Good is a great manager, trustworthy. Collectively a fabulous team. ...
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Comment on agent fees
Very good could not be beaten on price - don’t be fooled by online prices
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By: Jon Good
Nov 19, 2017
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Thank you for your comments Karen, we really appreciate them ...

“Kelly is a real star although we was buying the ......”

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Nov 19,2017
Minithumbup
By: 'Brian'
Nov 19,2017
0 people found
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Kelly is a real star although we was buying the property she kept us informed every step of the way and found out things that we didn't know. She was so informative spoke to solicitors and made progress better than we could have done. Always ...
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By: Jon Good
Nov 19, 2017
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Thank you Brian we really appreciate your comments and I shall let Kelly know. ...

“For the time we were on the property six and ......”

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Oct 22,2017
Minithumbup
By: 'Mary'
Oct 22,2017
0 people found
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For the time we were on the property six and half years, Rebecca has been very supportive and understanding. She makes you feel valued....
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Comment on agent fees
N/A
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 3:18 PM 11/10/2017 by Kevin Rawlings

Awards won by Steps Estate Agents

Individual Branch Awards

Romford, RM5


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