• Jack Willson
    Jack Willson
  • Richard Pointer
    Richard Pointer
  • Rebecca  White
    Rebecca White
  • claim your profile
    Sevilay Rawalings
  • Jon Good
    Jon Good
  • Paul Davidson
    Paul Davidson
  • Kelly Workman
    Kelly Workman
  • Rhys Jones
    Rhys Jones
  • karen banes
    karen banes
  • Karen Barnes
    Karen Barnes
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Properties for sale
Properties for rent
Mar 13,2017
Minithumbup
By:
Mar 13,2017
0 people found
this helpful
We have used steps to rent out our property in Dagenham. After a bad experience from a previous letting agency,Steps gave us the confidence back to start renting again.Rebecca and Karen were very helpful. They were always available on the phone and email. They were quick at answering queries and got back to you when they said they would. A fantastic agency with lovely staff!...
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By: Rebecca White
Mar 13, 2017
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Thank you very much for taking the time to leave a review for Steps, we really appreciate your comments. ...
Mar 08,2017
Minithumbup
By:
Mar 08,2017
0 people found
this helpful
Extremely professional service, I was very impressed at the speed in which my property was rented and updated on a regular basis throughout....
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Comment on agent fees
Good value for money
Was this helpful? Yes
Mar 02,2017
Minithumbup
By:
Mar 02,2017
0 people found
this helpful
I bought my property from Steps estate agent and was so happy with their service that I asked them to also find me a tenants for the property and manage it also. I have found the lettings team at steps especially Karen to be very friendly and approachable and always ready to help. When I was having work done to the property and could not visit to see how it was progressing Karen and her team without making any excuses took the trouble of visiting the property for me and giving me an update...
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Comment on agent fees
good
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Feb 01,2017
Minithumbup
By:
Feb 01,2017
0 people found
this helpful
Steps ( Collier Row ) in particular Jon Good & Rhys Jones were true professionals from start to finish. Their pro active and positive attitude stood out amongst the rest of the property agents who were allegedly trying to sell our house. The phots they took were better than everyone else we used as well, thanks guys you were true to form and we are delighted with the service we have received....
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Comment on agent fees
Good
Was this helpful? Yes
By: Jon Good
Feb 01, 2017
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Thank you Mark, I really appreciate your comments ...
Feb 01,2017
Minithumbdown
By:
Feb 01,2017
0 people found
this helpful
Really helpful and with a lot of local knowledge, I would not hesitate to use them again in the future!...
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Comment on agent fees
Good
Was this helpful? Yes
Jan 30,2017
Minithumbup
By:
Jan 30,2017
0 people found
this helpful
Intial contact was with Paul who was very good and did everything I asked for and got the house on the market when requested. We had two false starts when developers made high offers and we took the house off the market only for the sale to be abandoned later. We lost time with these developers and in my view we should have kept the house on the market while they did their planning searches. Jon has been my main point of contact and overall he was good. The only critisism is in our opinion Jon d...
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Comment on agent fees
We negotiated a fair fee. You were prepared to negotiate
Was this helpful? Yes
By: Jon Good
Jan 30, 2017
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Thank you for your review Alan, there might have been a mis understanding with the figure of £350,000, as we have NEVER said it was worth that low, we said that would be a good asking price as it was recognised by Rightmove in their drop down menu and that it would attract more buyers. We always knew it would achieve somewhere around £365,00 and not the £390,000 we got 3 times because the surveyors would always down value it (which they did) ...
Dec 03,2016
Minithumbup
By:
Dec 03,2016
0 people found
this helpful
Agent is staffed by Friendly people that show brilliant professionalism at all times. They never waste time and are always willing to help....
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Comment on agent fees
Agent fees is reasonable
Was this helpful? Yes
Nov 30,2016
Minithumbup
By:
Nov 30,2016
0 people found
this helpful
I have always found Rebecca to be most professional and diligent in dealing with any issues that have arisen why renting my property through the agent. She's always dealt with everything in a timely and helpful way. The service is very good and most helpful when its needed....
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Comment on agent fees
you sometimes get what you pay for
Was this helpful? Yes
Nov 29,2016
Minithumbup
By:
Nov 29,2016
0 people found
this helpful
A great and efficient service provided everything I require tenants for my property. I have no hesitation in recommending steps....
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Nov 29,2016
Minithumbup
By:
Nov 29,2016
0 people found
this helpful
Rebecca is always very professional, polite and on top of whatever it is that I speak to her about regarding my properties. I always get a quick response and issues are resolved in a timely manner without any disruption to myself. A very good all round service....
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Comment on agent fees
the fees could be lower but you do sometimes get what you pay for.
Was this helpful? Yes
Oct 12,2016
Minithumbup
By:
Oct 12,2016
0 people found
this helpful
jon worked very hard dealing with a very awkward buyer but in the end jon won the day which we both thank him for his perseverance. Michael & Christine....
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Comment on agent fees
good
Was this helpful? Yes
By: Jon Good
Oct 12, 2016
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Hi Christine, thank you for your comments, we got there in there in the end and i hope you enjoy your new home. ...
Oct 01,2016
Minithumbup
By:
Oct 01,2016
0 people found
this helpful
As a first time land lord I found steps most helpful in the process.There was no pushing prospective tenants forward.I would use them again....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 22,2016
Minithumbup
By:
Sep 22,2016
0 people found
this helpful
It was great having to deal with Paul Davidson and Kelly Workman. They were extremely professional and polite in all our dealings with great advice and positive attitude at all times. I would highly recommend them to any of my friends and colleagues....
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Comment on agent fees
The fees were in line with the current market, so I can say they were good.
Was this helpful? Yes
By: Kelly Workman
Oct 12, 2016
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Thank you for your comments. We appreciate it ...
Sep 22,2016
Minithumbup
By:
Sep 22,2016
0 people found
this helpful
Paul was very efficient and friendly. He did everything possible to nogatiate with the landlord and we was very happy with the service provided....
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By: Paul Davidson
Oct 12, 2016
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Thanks very much for your comments ...
Sep 21,2016
Minithumbup
By:
Sep 21,2016
0 people found
this helpful
Jon dealt with the sale of my Father's property and I was very happy with his service. He kept me informed how things were progressing and when the solicitors, took too long over the sale chased them up and got the solicitors changed in order to speed up the sale. I would also like to thank Kelly who I spoke to on the phone many times. She was polite and efficient....
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Jon Good
Sep 21, 2016
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Thank you for your comments Frances, It just goes to show, solicitors can make or break a sale. ...
Sep 20,2016
Minithumbup
By:
Sep 20,2016
0 people found
this helpful
Really happy from start to finish, i dont know if we would have got here without you, thank you for your help....
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Comment on agent fees
good
Was this helpful? Yes
By: Jon Good
Sep 20, 2016
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Thank you Danny for your comments. ...
Sep 19,2016
Minithumbup
By:
Sep 19,2016
0 people found
this helpful
I would recommend Steps the whole team are very professional, Kelly was our main point of call she always responded to any queries very quickly and positively always with good humor....
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Comment on agent fees
Good
Was this helpful? Yes
By: Jon Good
Sep 19, 2016
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Thank you for your comment Gary, it is really appreciated. ...
Sep 19,2016
Minithumbdown
By:
Sep 19,2016
5 people found
this helpful
I have issues with this estate agent, having been renting the same property for over a year now they act only as a 'go between' for myself and the landlord. The agents have not shown any sense of understanding of whats been going on. I had rats in a poorly built extension that has holes. Now these are dead (poisoned because landlord wouldn't pay for traps) and can only assume they are in the wall cavities or ceilings as these cannot be retrieved. This issue was first reported in June when I coul...
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Sep 16,2016
Minithumbup
By:
Sep 16,2016
1 people found
this helpful
I received exceptional service and value for money from Steps. They were always committed and showed great care throughout the sale of my property. Highly recommended....
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Comment on agent fees
Excellent value for money
Was this helpful? Yes
Sep 14,2016
Minithumbup
By:
Sep 14,2016
1 people found
this helpful
Very pleased with the services so far, Rebecca responds to emails quickly and the communication has been excellent. Nothing negative to report!...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Sep 12,2016
Minithumbup
By:
Sep 12,2016
1 people found
this helpful
I would highly recommend Step estate agents when selling your house. The whole staff team are very helpful from when they came to value our home to the day of completion. Sev was very supportive all the way though the process taken away the stress and recommended solicitors and removal company. We can not thank Steps enough for all the help and support they give in making our move smooth ....
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Sep 12,2016
Minithumbup
By:
Sep 12,2016
1 people found
this helpful
I have been dealing with Richard from steps estate agent for my purchase and I have had a very pleasant experience. He has been very helpful in reassuring me with all my concerns in my purchase and moreover, made the whole journey as painless as possible....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 09,2016
Minithumbup
By:
Sep 09,2016
0 people found
this helpful
We put our house up for sale with Steps. Within hours we were getting viewings. Within two days an offer was made and Steps handled it all from there. A real pleasure to deal with. They took on all dealings not only with our buyer but also kept in contact with the agents we were buying from. I would highly recomend Steps as all issues along the way were carried out in a swift and professional manor...
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Comment on agent fees
Fees were excellent for the service received.
Was this helpful? Yes
Aug 14,2016
Minithumbup
By:
Aug 14,2016
0 people found
this helpful
It was a pleasure to have you work on my behalf. Efficient, friendly and supportive throughout the process. Thank you all....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 26,2016
Minithumbup
By:
Jul 26,2016
0 people found
this helpful
Very good, friendly and professional estate agent. Managed my property since 2012. Sold my property through them as well. I will recommend this estate agent always to my friends and family....
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Comment on agent fees
Good
Was this helpful? Yes
Jun 03,2016
Minithumbup
By:
Jun 03,2016
0 people found
this helpful
It is a pleasure to work with Rebecca - always fast, efficient, on top of it all and polite - I never have to chase anything up and I feel very calm that my property and tenants are in safe, caring hands. Rebecca is extremely patient and always makes life easy for me, above and beyond her duty. Steps as a whole are excellent, I am very happy with all processes and interactions....
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Comment on agent fees
Very fair. More so than other agents.
Was this helpful? Yes
Feb 08,2016
Minithumbup
By:
Feb 08,2016
0 people found
this helpful
I bought a house through Steps and have now engaged the agency to let it for me. Both Richard and Rebecca have been incredibly efficient and helpful throughout the whole process. Always willing to go the extra mile, I unhesitatingly recommend Steps. I have used other agents in other parts of the country that I have been quite satisfied with but Steps have proved to be by far the best I have ever experienced. Thank you Rebecca and Richard....
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Comment on agent fees
Very good value
Was this helpful? Yes
Feb 07,2016
Minithumbup
By:
Feb 07,2016
0 people found
this helpful
I just bought a house through them. I found them very professional & efficient in the whole process of buying.The customer service was fantastic....
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Comment on agent fees
good
Was this helpful? Yes
Jan 29,2016
Minithumbdown
By:
Jan 29,2016
4 people found
this helpful
I wanted to see a property but was running late - I had the good manners to ring them over half an hour before the appointment time and let them know. However, they left without bothering to let me know they had left and wasted my time. When I complained they basically said they were too busy to hang around for me to get there. Didn't even bother to ask if I wanted to reschedule the viewing. Awful attitude, almost laughed at me for daring to think that I should be treated with respect....
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What agent could do to change your mind?
no idea
Attached Files
Comment on agent fees
no idea
Was this helpful? Yes
Jan 29,2016
Minithumbup
By:
Jan 29,2016
2 people found
this helpful
Competent and friendly staff, who always make the efforts to assist you. Have been using them for years and will continue to do so....
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
12 0 2 1 10 0 1 1 2 1

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 3:56 PM 16/09/2016 by Richard

Complaints Procedure

No procedure set.
Last updated at 3:56 PM 16/09/2016 by Richard

Awards won by Steps Estate Agents

Individual Branch Awards

Dagenham, RM10 8LU

Firm rankings



Dagenham
298 Heathway, Dagenham RM10 8LU
(21)
Romford
19 Collier Row Road, Romford RM5 3NR
(9)

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