Stephenson Browne
2.7/5, 14 reviews
36% recommended
33% sales valuation accuracy
33% sales fee satisfaction
100% lettings valuation accuracy
71% lettings fee satisfaction
No company information

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 33% 33% £130,000 £240,000
Lettings 100% 71% £400 £895
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 3 4 1 1 1 1 0 3
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Always first class customer service by Craig ......”

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Nov 03,2020
Minithumbup
By: 'Claire'
Nov 03,2020
0 people found
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Always first class customer service by Craig Jenny and their teams always attentive and get back to you asap Always pleasant and most of all professional...
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“Not use again....”

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Sep 07,2020
Minithumbdown
By: 'Charlotte'
Sep 07,2020
0 people found
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Today was supposed to be our first experience with this company. After a missed call and a voicemail telling us to phone back the estate agents half an hour before our viewing call back X5 attempts - trying to call back 30 seconds after missed call. ...
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“If a company has a broken product, they take ......”

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Jun 03,2020
Minithumbdown
By: 'Ó'
Jun 03,2020
1 people found
this helpful
If a company has a broken product, they take it off the shelves or they look to replace it. At Stephenson Browne they put the product back on the shelves for the next sucker to walk into. Deceitful, to say the least. Sandbach was awful....
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“Very poor service, if your selling your prope......”

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Mar 08,2020
Minithumbdown
By: 'Jo'
Mar 08,2020
1 people found
this helpful
Very poor service, if your selling your property - please think twice. I was looking to purchase a property through Stephenson Brown, I had to continually chase to confirm a second viewing and the day prior they rang to advise that the viewing was cancelled ...
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“Excellent service very helpful team , can't t......”

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Nov 04,2019
Minithumbup
By: 'Clare'
Nov 04,2019
0 people found
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Excellent service very helpful team , can't thank Oliver and Alex for there help and speedy process highly recommended thank u very much...
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“I arranged to view a rental today in Trentham......”

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Aug 19,2019
Minithumbdown
By: 'Michele'
Aug 19,2019
0 people found
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I arranged to view a rental today in Trentham but had no confirmation so rang to confirm. So disappointed to be told that no I couldn't view as they'd received an application!??...I would have turned up not knowing this had I not rang...with ...
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“Highly recommend...”

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Dec 03,2018
Minithumbdown
By: 'Kelly'
Dec 03,2018
0 people found
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We rented a property through Stephenson Browne and we cant thank Alex and his team enough. The communication is excellent and the support they provided us over recent months was very much appreciated. Nothing was to much trouble. Alex and his team are extremely reliable, ...
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“Great Service!!...”

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Jul 26,2018
Minithumbup
By: 'Isaac'
Jul 26,2018
0 people found
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I have had a very positive and fulfilling experience renting with Stephensons Browne. They have been very helpful, going out of their way to help me to settle and are prompt in answering emails....
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Good
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“Terrible...”

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Jun 18,2018
Minithumbdown
By: 'Andy'
Jun 18,2018
2 people found
this helpful
Complete waste of time from start 2 finish. They lie, have no concern for you only your money. Slow to relay important information. Did not advertise property as they say on website. Read small print before signing on the dotted line. Took our money way after ...
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Comment on agent fees
Bad
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By: chaitali
Jun 03, 2019
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Very poor service, recently rented the property the agent is not at all aware what is working nd not working in the property. The property is not even registered don’t understand if this a fraud or plain negligence, if I drop an email the agent is never available it’s always next day and then another day. There not even a inlet nd outlet provided for washing machine , damp patches on wall , hob doesn’t work, meter is not registered. And to my surprise no one has idea about all this. Bigges ...

“Not very responsive to emails , lazy daisy - and after ......”

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Oct 05,2017
Minithumbdown
By: 'John'
Oct 05,2017
2 people found
this helpful
Not very responsive to emails , lazy daisy - and after the sale they do not want to know or answer questions after the sale . Even if there had been potential breaches in contract...
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Comment on agent fees
Average
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“We needed to rent a house in a hurry, and ......”

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Aug 04,2017
Minithumbup
By: 'Jan'
Aug 04,2017
0 people found
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We needed to rent a house in a hurry, and were new to Staffordshire, and Alex and team were extremely helpful and understanding; nothing was too much trouble. Alex was prompt, friendly and efficient and the tenancy went really smoothly. We would recommend for any-one ...
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Comment on agent fees
Very reasonable
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“A huge thank you to Alison and Allanah for being ......”

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Jul 04,2017
Minithumbup
By: 'Stacey'
Jul 04,2017
0 people found
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A huge thank you to Alison and Allanah for being so helpful whilst I found and purchased my lovely cottage. Always a pleasure to deal with them both on the phone and face to face. Would highly recommend. Stacey xx...
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“Incompetent, unprofessional amateurs. Poor regard for legalities and safety of ......”

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Mar 16,2016
Minithumbdown
By: 'Tenant'
Mar 16,2016
5 people found
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Incompetent, unprofessional amateurs. Poor regard for legalities and safety of tenants. Using incorrect agreements that have clearly been added to over the years by someone with no understanding of tenant or Landlord responsibilities. Poor understanding of legal processes. As a Landlord, I would be very ...
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What agent could do to change your mind?
Very High for the area. Usual deposit costs with other agents are the same as monthly rental, these bunch add more on top. I have heard they charge for 'management' of tenancies to landlords. Not sure what they are charging for as they certainly don't manage anything.
Attached Filesnbsp;
Comment on agent fees
Very High for the area. Usual deposit costs with other agents are the same as monthly rental, these bunch add more on top. I have heard they charge for 'management' of tenancies to landlords. Not sure what they are charging for as they certainly don't manage anything.
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“Poor service. Rented for nearly 4 years. They were very unprofessional ......”

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Jan 09,2014
Minithumbdown
By: 'Bac'
Jan 09,2014
4 people found
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Poor service. Rented for nearly 4 years. They were very unprofessional they have no interest in the tenant only the landlord and the rent. Will not use them again or recomemnd them to anyone....
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What agent could do to change your mind?
Been more professional and not go back on their word.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 9:55 AM 01/10/2019 by heather heather

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