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Niche East London Hybrid Agent. Est 2005.

A passionate and more personal alternative to the larger brands.

Primarily focussed on Bow, E3 and neighboring areas.
Stephen James

Unit P6 Bow Wharf, 221 Grove Road
Greater London
020 8821 2888

Properties for Sale
Properties to Rent

“James was polite and responded quickly whenever I had a ......”

Mar 23,2016
By: 'Jenny'
Mar 23,2016
0 people found
this helpful
James was polite and responded quickly whenever I had a query. He was also helpful in chasing the vendor and their Solicitor....
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Areas covered
  • E3
  • E3
  • E15
  • E20
  • E14
  • E8
  • E9


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
5 0 0 1 9 0 4 0 1 0


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Complaints Procedure

In-House complaints leaflet
1. Stephen James (Residential Estate Agent) Ltd TA Stephen James is a Member
of The Property Ombudsman aims to provide the highest standards of service
to all our customers. To ensure that your interests are safeguarded, a
complaints procedure has been introduced.
This provides for the matter to be dealt with internally by Mr Steve Barton
and in the event that we are not able to deal with the issue to our mutual
satisfaction, by reference to The Property Ombudsman.
2. If you believe you have a complaint, please write in the first instance to the
Director at the address as below:
James Metcalf, Stephen James, 493 Norwood Road, West Norwood, London,
SE27 9DJ.
3. Your complaint will be acknowledged within 24 hours but no longer than
3 working days, investigated thoroughly in accordance with established inhouse
procedures and a formal reply will be sent to you within 15 working
days of receipt of your complaint.
4. In the event that the final review as detailed above still fails to satisfy your
complaint, then you are at liberty to have the matter referred to the
The Property Ombudsman. We will submit our file to the Ombudsman on
request. You are also entitled to have your complaint referred to the
Ombudsman should we fail to deal with matters promptly or do not comply
with our in-house complaints procedure within 8 weeks from the
date we receive your written notification.
Last updated at 10:20 AM 14/11/2018 by Steve Barton

Awards won by Stephen James

Individual Branch Awards

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