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Niche East London Hybrid Agent. Est 2005.

A passionate and more personal alternative to the larger brands.

Primarily focussed on Bow, E3 and neighboring areas.
Stephen James

Unit P6 Bow Wharf, 221 Grove Road
Greater London
020 8821 2888

Properties for Sale
Properties to Rent

“WORST COMPANY EVER! Lied that my deposit is secure, but ......”

Sep 06,2016
Sep 06,2016
0 people found
this helpful
WORST COMPANY EVER! Lied that my deposit is secure, but when I wanted to retrieve they said that all the money is in landlords hands and they have nothing to do with it. Every time they were washing their hands off the problems. Took my ...
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Comment on agent fees
absolutely not reasonable fees
Was this helpful? Yes
By: Steve Barton
Sep 06, 2016
View all comments (1)
I am sorry to hear you think you have been provided with a poor service from our Company and I am personally disappointed that you did not at any stage requested a meeting with me discuss this matter in person. As you know we provided your Landlord with a let only service and therefore have been unable to deal with any issues relating to your Tenancy. We did however, pass on your comments to the Landlord promptly. I do not think it appropriate that I publish specific information about your Tenan ...
Areas covered
  • E3
  • E3
  • E15
  • E20
  • E14
  • E8
  • E9


Review statistics

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Complaints Procedure

In-House complaints leaflet
1. Stephen James (Residential Estate Agent) Ltd TA Stephen James is a Member
of The Property Ombudsman aims to provide the highest standards of service
to all our customers. To ensure that your interests are safeguarded, a
complaints procedure has been introduced.
This provides for the matter to be dealt with internally by Mr Steve Barton
and in the event that we are not able to deal with the issue to our mutual
satisfaction, by reference to The Property Ombudsman.
2. If you believe you have a complaint, please write in the first instance to the
Director at the address as below:
James Metcalf, Stephen James, 493 Norwood Road, West Norwood, London,
SE27 9DJ.
3. Your complaint will be acknowledged within 24 hours but no longer than
3 working days, investigated thoroughly in accordance with established inhouse
procedures and a formal reply will be sent to you within 15 working
days of receipt of your complaint.
4. In the event that the final review as detailed above still fails to satisfy your
complaint, then you are at liberty to have the matter referred to the
The Property Ombudsman. We will submit our file to the Ombudsman on
request. You are also entitled to have your complaint referred to the
Ombudsman should we fail to deal with matters promptly or do not comply
with our in-house complaints procedure within 8 weeks from the
date we receive your written notification.
Last updated at 10:20 AM 14/11/2018 by Steve Barton

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