The Bow advantage

Our new office in Bow, a highly visible corner site on Roman Road, is now open and were looking forward to bringing our popular approach and success to East London.

Bow may not be short of estate agents, but we strongly believe theres an opening for a passionate and professional independently owned and operated company to offer a real and more personal alternative to the larger brands.
Stephen James

610b Roman Road
Bow,London
Greater London
E3 2RW
020 8821 2888

Website not available

Properties for Sale
Properties to Rent

Feb 19,2018
Minithumbup
By: 'Chris H'
Feb 19,2018
0 people found
this helpful
I used Steve Barton of Stephen James to dispose of a property in Bow E3. Steve actually started his interaction a year earlier providing letting advice (but not a letting) and we felt he was the right person to help us dispose of this property. ...
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Comment on agent fees
The felt the fees paid were fair and reflective of the market for a sale transaction.
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Sep 27,2017
Minithumbup
By: 'Sean'
Sep 27,2017
0 people found
this helpful
Friendly, patient, helpful, informative, responsive and realistic. Qualities that you wouldn't typically associate with an estate agent, but happy to report that in my experiences with Stephen James they demonstrated all of the above. Highly recommended....
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Comment on agent fees
Very competitive
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Jan 30,2017
Minithumbup
By: 'HYC'
Jan 30,2017
0 people found
this helpful
Professional service at very reasonable rates and our experience using this agent couldn't have been better. We needed to do some work of the property before renting it out again (previous tenants had been there 8 years) and Steve was helpful in providing contacts for local ...
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Comment on agent fees
Competitive rates
Was this helpful? Yes
Jan 20,2017
Minithumbup
By: 'Irene'
Jan 20,2017
0 people found
this helpful
Found Steve and his partner very helpful and understanding as the flat we were selling was our late daughters so we were under a lot of stress at the time. They did exactly what they said the flat was sold within a week and completed ...
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Comment on agent fees
Fees were good compared with some that we looked at.
Was this helpful? Yes
Jan 17,2017
Minithumbup
By: 'Joni Lewis'
Jan 17,2017
0 people found
this helpful
James and Steve were wonderfully helpful in helping us find our first home. They supported us throughout what can be a very stressful process. It felt like a smooth, well managed process and we moved in much quicker than expected! We would certianly recommend them ...
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Sep 06,2016
Minithumbdown
By: 'NIGHTMARE HOUSE 8'
Sep 06,2016
0 people found
this helpful
WORST COMPANY EVER! Lied that my deposit is secure, but when I wanted to retrieve they said that all the money is in landlords hands and they have nothing to do with it. Every time they were washing their hands off the problems. Took my ...
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Comment on agent fees
absolutely not reasonable fees
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By: Steve Barton
Sep 06, 2016
View all comments (1)
I am sorry to hear you think you have been provided with a poor service from our Company and I am personally disappointed that you did not at any stage requested a meeting with me discuss this matter in person. As you know we provided your Landlord with a let only service and therefore have been unable to deal with any issues relating to your Tenancy. We did however, pass on your comments to the Landlord promptly. I do not think it appropriate that I publish specific information about your Tenan ...
Jul 27,2016
Minithumbup
By: 'Peter'
Jul 27,2016
0 people found
this helpful
Stephen James is a excellent estate agents. James Metcalf sold our house within the 1st week it being on the market. Very professional service and always available for advice. Would definitely recommend to anyone who wants a trustworthy/professional agent....
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Comment on agent fees
Good fees
Was this helpful? Yes
Mar 23,2016
Minithumbup
By: 'Jenny'
Mar 23,2016
0 people found
this helpful
James was polite and responded quickly whenever I had a query. He was also helpful in chasing the vendor and their Solicitor....
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Jan 18,2016
Minithumbup
By: 'Anne Bennett'
Jan 18,2016
1 people found
this helpful
Stephen James acted on finding me a tenant straight away, they were professional & efficient & very organised & informative. They gave prompt feedback on viewings & the photo's taken for the catalogue were excellent. The also supplied & very detailed & professional inventory. I ...
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Comment on agent fees
well worth the fee paid!
Was this helpful? Yes
Jan 15,2016
Minithumbup
By: 'LondonMariner'
Jan 15,2016
0 people found
this helpful
I would highly recommend using Stephen James Estates. From the very first viewing, to the last piece of communication, all I can say is that the business and transaction was exemplary. Steve Barton was our main point of contact and handled the process brilliantly. They ...
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Comment on agent fees
Fees were reasonable, comparative with the market.
Was this helpful? Yes
Sep 22,2015
Minithumbup
By: 'James'
Sep 22,2015
0 people found
this helpful
Service from Stephen James was excellent throughout. I was very satisfied with the initial valuation and advice, extending beyond the sale of the property. Once the property was listed, Stephen James were very active in organising and carrying out viewings and also chasing feedback from ...
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Comment on agent fees
Fees were very reasonable compared to competing estate agents in the area. One of the cheaper fees I was quoted, but with no compromise to the service.
Was this helpful? Yes
Sep 15,2015
Minithumbup
By: 'Helen'
Sep 15,2015
0 people found
this helpful
I bought a property marketed by Stephen James. Through out I found Steve Barton and Scott Bird highly professional in their approach, acting very promptly to ensure the sale went through as quickly as possible. Steve in particular was very helpful in keeping the vendor ...
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Sep 14,2015
Minithumbup
By: 'Teri'
Sep 14,2015
0 people found
this helpful
The agents at Stephen James, have from the beginning, been extremely well organized, communicative and pro-active in their dealings with us. They are not the first estate agents we have used to let our flat and the difference between them and our last agent is ...
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Sep 13,2015
Minithumbup
By: 'GeorgeR'
Sep 13,2015
0 people found
this helpful
We chose this estate agent because he was local. As it turned out he was absolutely brilliant at getting our flat rented. It's been hassle free and I'd happily recommend this estate agent to anyone. I'm sure we willbe using them when we come to ...
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Sep 09,2015
Minithumbup
By: 'PJ'
Sep 09,2015
0 people found
this helpful
We used Stephen James to find tenants for our flat and they also now manage the property. Communication has always been very easy and they get things sorted efficiently, as well as being really reasonably priced. I'll carry on using them as I feel the ...
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Sep 09,2015
Minithumbup
By: 'Lesley'
Sep 09,2015
0 people found
this helpful
This was my first experience of letting and I called into several local Estate Agents for advice. I chose Stephen James because they were a local business, with a small team and I was impressed by their knowledge, experience and their honest and friendly approach. ...
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Comment on agent fees
Competitive
Was this helpful? Yes
Aug 24,2015
Minithumbup
By: 'Brian Humphreys'
Aug 24,2015
0 people found
this helpful
After initially having my property on the market for a few months I decided to change estate agents and approached 'Stephen James' estate agents and spoke to Steve Barton. We talked at length about the price of the property and how he intended to market ...
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Aug 06,2015
Minithumbup
By: 'Rehana'
Aug 06,2015
0 people found
this helpful
Steve and Scott did a fantastic job marketing my property eventually selling it at a good price. They were proactive and highly responsive. They kept me informed of how viewings were going and were completely on the ball at every stage. This continued right through ...
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Sep 14,2014
Minithumbup
By: 'Richard Kezman'
Sep 14,2014
0 people found
this helpful
Just completed on my first purchase through Stephen James (bow office). They were a credit to their industry and certainly changed my somewhat low opinion of estate agents. Steve, Scott - thank you very much for all your hard work and transparency. I would definitely ...
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Areas covered
  • E3
  • E3
  • E15
  • E20
  • E14
  • E8
  • E9

TPOS DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
5 0 0 1 8 0 4 0 1 0

Agent Fees

No fees set.
Last updated at 1:48 PM 06/08/2015 by Steve Barton

Complaints Procedure

In-House complaints leaflet
1. Stephen James (Residential Estate Agent) Ltd TA Stephen James is a Member
of The Property Ombudsman aims to provide the highest standards of service
to all our customers. To ensure that your interests are safeguarded, a
complaints procedure has been introduced.
This provides for the matter to be dealt with internally by Mr Steve Barton
and in the event that we are not able to deal with the issue to our mutual
satisfaction, by reference to The Property Ombudsman.
2. If you believe you have a complaint, please write in the first instance to the
Director at the address as below:
James Metcalf, Stephen James, 493 Norwood Road, West Norwood, London,
SE27 9DJ.
3. Your complaint will be acknowledged within 24 hours but no longer than
3 working days, investigated thoroughly in accordance with established inhouse
procedures and a formal reply will be sent to you within 15 working
days of receipt of your complaint.
4. In the event that the final review as detailed above still fails to satisfy your
complaint, then you are at liberty to have the matter referred to the
The Property Ombudsman. We will submit our file to the Ombudsman on
request. You are also entitled to have your complaint referred to the
Ombudsman should we fail to deal with matters promptly or do not comply
with our in-house complaints procedure within 8 weeks from the
date we receive your written notification.
Last updated at 1:48 PM 06/08/2015 by Steve Barton

Awards won by Stephen James

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