My Husband and I have contacted Start and Co on several occasions to discuss properties to let and to try and arrange viewings, or just ask questions. Natalie has promised to call us back several times but is yet to do so. They are absolutely useless and I think they make judgements on prospective customers without knowing any details about them. Avoid them if possible!... read full review
I found this company to be dishonest and full of rubbish. As a prospective viewer to a property, i asked with caution why as such a beautiful property with period detail and sea views had not sold for over 6 months, they blamed the vendor for not being flexible about offers. We viewed the property and discussed potential building occurring in the future to the rear of the property. Again a load of waffle about planners would not allow buildings higher than existing rooflines.
We almost submitt... read full review
I am in the process of selling my house through start and co. from the start this company has been very helpful and I have had lots of viewings. A member of staff has always arrived smart and well presented on viewings. I have had no problems at all with this company and would use them again without any hesitation.... read full review
Mr Barnes and Mr Start were very helpful in selling my house, offering the most polite and responsive services. It was an all round very good experience with no hassle or problems, all the staff were very helpful. Thank you Start & Co.... read full review
I\'m completely shocked reading the other reviews on this website.
I\'ve had nothing but helpful, professional service from Start and Co. The office staff are always polite, and deal with questions quickly and efficiently. They had a huge amount of properties on offer and were very patient with me looking at many different options.
Once I'd made my decision, the paperwork and legal stuff was handled quickly and painlessly.
An all round great job Start and Co, Thank you!... read full review
I sold the house which I\'d owned for some 25 years via Start & Co. They gave me what I considered to be good advice throughout the process, often when it was counter to their interests. The house wasn\'t priced cheaply and didn\'t sell fast but at no point was there any pressure from Starts to lower the price, in fact quite the contrary, and I feel that with their help and advice we achieved the best possible return in a difficult market. I\'ve subsequently bought a couple of smaller proper... read full review
we found our dream home with the careful help from bradley, he then proceeded to support us when we encountered various problems when selling our own home. Although we did not sell with start and co, they certainly went above and beyond helping us with all aspects of buying and selling. This man is worth his weight in gold!!!! and in the future should we ever consider buying or selling again this is the first and only place I would use. Not only was he exstremely helpful, polite and very patient... read full review
I have dealt with Starts for 15 years, as letting & selling Agents & would recommend them on both
counts. They are a family business & have been in Newquay for ever ! These guys are professionals,
& sometimes you dont like what they tell you, ie, attainable rent or a valuation, but usually they are spot
on.... read full review
I am a professional property developer / landlord and have been for 23 years now...I moved to Newquay 10 years ago.
I originally started to use the selling side of Starts as I was developing to sell my properties...everything I marketed sold it was as simple as that...some things very quickly other a bit longer. The communication was always second to none so it was never a problem
We changed our direction and begun to rent properties...This involved using the different department. Starts h... read full review
Rented out a 4 bed house with a tiny basement bedsit underneath (no cooking facilities). Council tax had never been paid on the bedsit, it shared all services with the house and has no kitchen. Starts suggested on the ad for the bedsit to write \'rent to include council tax\' . Got me a tenant, signed for 6 months...then after that another one signed for a year. After signing the 2nd 1 year contract, Starts wrote to the council to inform of this existance of this unit and a new tenant moving in.... read full review
Where to begin. Start & Co managed my property for 3 years and it was the worst 3 years of my life. The tenant broke pretty much everything in the property but Start & Co just did nothing. I had to fork out so much money! The staff were so unhelpful and referred to the tenant as a \'model tenant\' which in my eyes was rubbish. Everytime i spoke to them they were dismissive about any issues and after months of complaints they didnt seem to give a toss! In the end after hundreds of pounds ... read full review
Found Start & co staff to be very rude, arrogant and unhelpful. Have viewed several property\'s with them and found them to be very dis-honiest. If you have any concern about the property, do NOT take their word for it, they will feed you all sorts of rubbish to get the sale. Estate agents get their sleazy steriotypical image from people like Start & co. Awfull service Start & co VERY POOR.... read full review
Where do I begin! The service that I and my partner have recieved has been so poor that it has persuaded me to write a review, which I have never done before.
I telephoned to arrange a viewing on a property that had appeared on the internet a few hours earlier but was told that I could not arrange a viewing because 4 \'high calibre\' candidates had already arranged a viewing and that they were ready to move straight away. I found this patronizing, afterall Start & Co knew nothing about myse... read full review
What agent could do to change your mind?
Keep customers informed regarding property viewings.
Advise customers of letting procedures. Perhaps I have misunderstood the process somewhere along the line?
Be respectful over the phone.
Branch: Newquay, 25 Cliff Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Branch: Newquay, 25 Cliff Road
Lettings (as a Tenant)
0people found this helpful
Can\'t remember the name of the young lad we delt with but found him to be very rude and unhelpful from the point of taking our money. We rented a property through Start & Co and they made all sorts of promises about the property with regard to repairs including a serious damp problem that were never carried out. As soon as we handed over £2000 we seemed to be unable to get hold of the agent and none of our calls were returned. The house was filthy when we moved in, there was food all... read full review
What agent could do to change your mind?
They have a serious lack of customer service. Will say or do anything up untill the point where they have your money.
I had my property for sale with Start & Co Newquay.
I found that I was given loads of promises, But when my house went on the market, I realised that they didn't advertise it well, and was a bit old fashioned in there thinking. I never had anyone come visit the property and no phone calls from the agent, I kept chasing them to see if anyone asked for my house details.
I thought that being an estate agent they would try there best, as promised but failed miserably, I won't use them again as... read full review
Quite nice people but they under-valued my house. These people are quite old-school and on that basis I wouldn\'t use them. Limited amount of advertisign and they shut on Saturday afternoons!!!... read full review
Registered with them at the end of November 2009, the guy that took my details was poor on the phone and only asked very basic questions. They sent me no properties and I never heard from them again! If I was selling my flat in the Newquay area I would avoid this agent big time if thats how they treat their potential buyers.... read full review